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Some Goodness is hosted by Richard Ellis, a seasoned sales leader passionate about inviting top business minds to share their wisdom. Each episode is only 15-20 minutes, perfect for your commute or workout.
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In episode four of the Voice of the Customer, we meet Aarthi Gonela who really knows how to put the "feel" of a customer experience into words.
After a fantastic experience with Overstock.com, she helps our audience understand the importance of making a customer feel like they matter, and that often products and services are much more to a client than just tangible things. The opposite held true during a delivery horror story with CEVA Logistics, where she was left feeling unimportant and abandoned.
Give it a listen and let us know how you feel about this one!
https://bpaquality.com/contact-center-quality-assurance-best-practices/voice-of-the-customer-podcast/
5 episodes
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