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Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
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Communication, education and retention, are all key components of running a successful pest control company. In today's episode, Eric and Jake welcome Paul Townsend, the Operations Manager for Animal & Insect Pest Management Inc. Educating customers about the services being provided, the potential risks associated with pest infestations, and preventative measures they can take can help them make informed decisions and feel confident in the services they are receiving. By educating customers, pest control companies can also establish themselves as trusted experts in the field.
Topics include:
Introduction (0:00)
Guest Introduction: Paul Townsend (4:02)
AIPM Company Background (6:02)
Educating Customers on Pest Control (13:16)
Technician Roles and Customer Expectations (16:31)
Quality of Customers and Retention (18:34)
Educating Customers on Products (21:01)
Rodent Adaptation and Control Methods (27:58)
Historical Context of Rodent Control (30:07)
Challenges with Changing Regulations (36:55)
195 episodes
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