HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
…
continue reading
Bridging the Gap: How Enablement Empowers CS Teams to Drive Growth
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
MP3•Episode home
Manage episode 464662378 series 3598254
Content provided by CS RevSpeak. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by CS RevSpeak or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
Angeline Gavino welcomes Gina Patel, a seasoned Customer Success leader with 15+ years of experience, to discuss her journey of building and scaling CS teams that drive retention, growth, and operational efficiency.
Gina shares her expertise on:
- Building high-performing CS teams: Mentoring, coaching, and equipping CSMs to grow professionally while delivering customer value.
- Enablement for Customer Success: The critical role of proper training, tools, and support to empower CSMs to excel in today’s demanding environment.
- Bridging the gap between CS and Sales: Leveraging consultative approaches to identify and act on growth opportunities.
- Shifting CS to own revenue: How organizations can align comp structures, provide proper training, and empower CSMs to drive net revenue retention.
Subscribe to CS RevSpeak!
If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!
Connect with Us:
- Join the Conversation: Customer Success Leaders Hub on LinkedIn
- Subscribe to Our Newsletter: Stay updated with the latest strategies for revenue-driven Customer Success. Sign up here.
- Follow Angeline: Get more insights and tips on LinkedIn. Follow Angeline on LinkedIn.
- Book a 1:1 Coaching Session: Ready to transform your CS team? Book a call with Angeline.
- Visit Our Website: Explore more resources and insights. CS RevSpeak
Until next time, keep driving success and speaking the language of revenue!
22 episodes