In this episode of Creative Leaders Unplugged, we converse with Karen Hold about her unique journey connecting design and business. We explore how her husband's grandfather influenced her perspective on innovation through empathy-driven problem-solving during World War II. Karen discusses the barriers to learning within organizations and the importance of embracing uncertainty and experimentation. She introduces a framework of behaviors that foster vital innovation skills, encouraging teams to navigate challenges confidently. Finally, we draw parallels between personal growth in hiking and the innovation process, emphasizing the transformative power of design, empathy, and narrative.