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Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
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Michele Stiehler knows paratransit inside and out. After 35 years at New Jersey Transit, she brought her deep operational experience to Boston’s MBTA, where she now oversees one of the largest and most complex paratransit systems in the country.
In this episode, Paul Comfort talks with Michele about her leadership philosophy, the importance of frontline experience (hint: everyone on her team is expected to ride The RIDE), and how MBTA is investing in staff and technology to build a smarter, more responsive system. From wage increases and morale-building to a future-facing mobility center, Michele is focused on modernizing paratransit—without losing its human heart.
This episode covers:
Leadership lessons from decades in the field
Post-pandemic service recovery and staffing challenges
Technology upgrades and on-demand flexibility
What the future of accessible transportation might look like
Tune in for a grounded, thoughtful conversation about moving people—and an entire industry—forward.
312 episodes
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