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Welcome to Practice Partners Podcast, where Ami, a seasoned practice owner, and Zac, a dynamic practice manager, team up to explore the ins and outs of healthcare business management. Together, they share their expertise as consultants for practice owners and managers through their work with Practice Partners, while also operating Ami's own successful medical centre group, Innovate Health. From funny behind-the-scenes stories to real-world challenges and valuable insights, Practice Partners ...
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#29 - Assigning Medicare Benefits – Why It Matters & How to Get It Right
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Send us your enquiry or question directly! Assigning Medicare benefits isn’t just paperwork — it’s a legal requirement and a critical step in keeping your billing compliant and your payments flowing 💼 In this episode of the Practice Partners Podcast, we break down: ✅ What “assigning benefits” actually means and why it matters ✅ Legal obligations fo…
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#28 - Accountability At The Nurses Station
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Send us your enquiry or question directly! A smooth clinic starts at the treatment room — but are your nurses truly across the processes that keep everything moving? 🏥 In this episode of the Practice Partners Podcast, we dive into the importance of accountability at the nurse’s station, covering: ✅ Ensuring your team owns treatment room processes a…
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#27 - Minisode: HR Wouldnt Approve - But We're Asking Anyway
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Send us your enquiry or question directly! Let’s be honest — there are questions we all wish we could ask in interviews to avoid hiring drama, gossip, or a walking HR case. In this episode of the Practice Partners Podcast, we’re saying what everyone’s thinking. We cover: ✅ The red flags that never show up on a resume ✅ The brutally honest (and wild…
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Send us your enquiry or question directly! In this episode of the Practice Partners Podcast, we break down the latest updates to Medicare’s bulk billing incentives and explore how these changes could impact your clinic’s operations, finances, and patient care. We cover: Implications to the operation of a private billing practice. The upcoming expan…
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#25 - All Things Promotions... What does it take?
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Send us your enquiry or question directly! Everyone wants to move up — but how do you actually earn a promotion? Hint: It’s not just about chasing dollars... 💡📈 In this episode of the Practice Partners Podcast, we break down: ✅ The sponge mentality — why absorbing knowledge sets you apart ✅ How to show eagerness for growth and dedication ✅ The diff…
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#24 - Cracking the Code on GP Recruitment
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Send us your enquiry or question directly! Struggling to recruit and retain GPs? You’re not alone. With increasing demand and a somewhat shrinking workforce, finding the right doctor for your practice is so important - do they align to your business's values. In this episode of the Practice Partners Podcast, we break down: ✅ The biggest challenges …
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#23 - Back to Basics - Cutting Through the Chaos
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Send us your enquiry or question directly! Feeling overwhelmed in the fast-paced world of healthcare? Sometimes, the best way forward is to go back to basics. In this episode of the Practice Partners Podcast, we share our simple but powerful approach to: ✅ Calming the chaos in a dynamic practice environment ✅ Stripping things back to what truly mat…
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#22 - Lofty Ideas into Action and Implementation
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Send us your enquiry or question directly! We’ve all seen it — owners return from a conference (or holidays..) buzzing with ideas, but when it’s time to implement? Crickets. 🤷♂️ In this episode of the Practice Partners Podcast, we tackle: ✅ Turning big ideas into clear, actionable steps ✅ Avoiding overwhelm and execution paralysis ✅ Filtering the …
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#21 - Proposed Medicare Changes Discussion
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Send us your enquiry or question directly! Medicare is proposing changes changing — so what does that mean for patient consultations and billing, GP retention, and the rising costs of running a practice? In this episode of the Practice Partners Podcast, we break down: ✅ The latest proposed Medicare changes and what they really mean ✅ Bulk billing d…
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Send us your enquiry or question directly! 🚀 We Hit 1000 Downloads! Our podcast just hit 1,000 downloads, and we’re celebrating in a big way! To say thank you, we’re giving away 2 hours of complimentary consulting to one lucky practice. Want to win? Head to our Resources page and submit your entry. In 100 words or less, tell us why we should choose…
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#19 - Bulk Billing to Mixed Billing - Implementation Phase
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Send us your enquiry or question directly! Thinking about transitioning your practice from bulk billing to mixed billing? You're not alone—many clinics are making the change, but how do you do it effectively? 💰🏥 In this episode of the Practice Partners Podcast, we cover: ✅ Steps to implement a mixed billing model without losing patients ✅ What to e…
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Send us your enquiry or question directly! Bringing a new doctor into your practice is more than just handing them a contract and showing them their room — it’s about setting them up for success from day one. ✨ In this episode of the Practice Partners Podcast, we break down: ✅ The essential steps in a smooth doctor orientation ✅ How to create a str…
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#17 - Maximising Outcomes: Practice Nurses
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Send us your enquiry or question directly! Nurses are the backbone of any clinic, but are they being utilised to their full potential? 🏥💉 In this episode of the Practice Partners Podcast, we dive into how to structure the role of practice nurses to ensure optimum efficiency and better patient outcomes. ✅ Defining clear roles and responsibilities fo…
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Send us your enquiry or question directly! Test results – they’re a core part of healthcare, but how should they be managed? 📊 In this episode of the Practice Partners Podcast, we dive into the results process from all angles, ensuring efficient and effective action for all results at your practice! ✅ How doctors handle incoming results and priorit…
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Send us your enquiry or question directly! Managing third-party accounts, insurance consults, report requests, and outgoing invoices can feel like a never-ending admin headache. But what if you could streamline the process and get paid more efficiently? 💰 In this episode of the Practice Partners Podcast, we break down: ✅ How to efficiently manage t…
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Send us your enquiry or question directly! We’ve all heard it before — “Receptionists are the busiest people in the clinic!” But is that really true? (Spoiler: Maybe not. 😉) In this episode of the Practice Partners Podcast, we break down the psychological impact of the word ‘busy’ and how it can create panic, stress, and a loss of control in the wo…
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#13 - Point Of Difference: “The why choose us factor”
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Send us your enquiry or question directly! Welcome to episode 13! In a crowded healthcare industry, why should patients choose your practice? 🤔 In this episode, we break down the "Point of Difference" — what makes your business unique and how to effectively communicate your "Why Choose Us" factor. ✅ Identifying your competitive edge ✅ Standing out …
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#12 - Know Your Business: Why Owners Need to Understand It All
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Send us your enquiry or question directly! ❓ “Do I really need to know everything about my practice if I have a manager?” We get asked this all the time at Practice Partners, and the answer is YES! 🚀 In Episode 12, we dive into why owners must have a deep understanding of their business operations—even with a practice manager or operations team in …
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#11 - The Grant Game: Maximising Funding Opportunities
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Send us your enquiry or question directly! On this episode of the Practice Partners Podcast, we are discussing all things grants and funding! Running a general practice is more than just patient care — it’s a business, and securing the right funding can make all the difference. In this episode, Zac and Ami dive into the world of grants and financia…
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Send us your enquiry or question directly! In this milestone episode - out 10th episode of the Practice Partners Podcast, we tackle one of the most complex aspects of running a healthcare practice: the dynamic relationship between owners and managers. With their unique and differing perspectives, priorities, and leadership styles, disagreements are…
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#9 - The Director's Chair: Insights and Learnings with Ami Assigal
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Send us your enquiry or question directly! In this lively episode of the Practice Partners Podcast, Zac flips the script and puts our Director, Ami Assigal, in the hot seat! 🔥 Get ready for a fun and insightful conversation covering: ✅ All things general practice and healthcare ✅ Ami’s take on leadership and building a thriving team ✅ Tips on perso…
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#8 - Promote Your Practice: Tips, Tricks, and Compliance
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Send us your enquiry or question directly! In this episode of the Practice Partners Podcast, we dive into the world of marketing and promotion for healthcare businesses. Discover how to: ✅ Promote your practice while staying compliant with AHPRA and RACGP guidelines ✅ Use cost-effective marketing strategies that actually work ✅ Implement practical …
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#7 - Mastering PDSA: The Key to Quality Improvement
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Send us your enquiry or question directly! In this episode of the Practice Partners Podcast, we’re diving into the essentials of quality improvement and how to make it manageable for your practice. We cover: ✅ The importance of PDSA documents and how to use them effectively ✅ Building a clear improvement structure for sustainable growth ✅ Strategie…
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#6 - Facility Fees Unpacked: Profits, Stock, and Efficiency
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Send us your enquiry or question directly! In this episode, we’re breaking down facility fees and how they can transform the management of stock and finances in your treatment room! From wound dressings to iron infusions, discover how to appropriately remunerate the practice for all the services you provide. We also provide a number of great tips, …
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#5 - Recruitment Unpacked - Finding the Right Fit
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Send us your enquiry or question directly! In this episode of the Practice Partners Podcast, Ami and Zac tackle the crucial process of recruitment and share their tried-and-true methods for finding the right team members. From exploring cost-effective advertising platforms to understanding when to use agencies, they break down the recruitment proce…
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Send us your enquiry or question directly! Meet Ami and Zac, the dynamic duo behind the Practice Partners Podcast! Ami and Zac bring their unique perspectives, humour, and expertise to the world of healthcare business management. In this trailer, get to know the voices behind the mic as they share their journey of running Innovate Health, their ins…
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Send us your enquiry or question directly! In the debut episode of the Practice Partners Podcast, Ami and Zac dive into the essential topic of leadership in the healthcare setting. They explore what it means to mentor staff, navigate the journey of becoming an effective leader, and foster high-performing teams. Drawing on the Tuckman’s Model of gro…
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Send us your enquiry or question directly! In this episode of the Practice Partners Podcast, Ami and Zac shine a spotlight on the induction process. From crafting effective checklists and resources to keeping inductions smooth and streamlined, they share practical tips and tricks for setting new team members up for success. Discover how to document…
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Send us your enquiry or question directly! In this episode of the Practice Partners Podcast, Ami and Zac tackle the often-dreaded but crucial topic of Human Resources. From contracts to awards, documentation, and staff leave, they break down the essentials of HR in a way that’s clear, practical, and easy to understand. Learn how to navigate the com…
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Send us your enquiry or question directly! In this episode of the Practice Partners Podcast, Ami and Zac dive into the transformative power of comprehensive care and its ability to deliver better health outcomes for patients. They explore KPIs, resources, and strategies to guide doctors and practitioners in shifting from reactive to proactive healt…
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