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Under The Hood show

Nordstroms Automotive Inc.

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Under The Hood® Show. Syndicated across America since 1990 Americas' Favorite Car Talk Show! This Live Radio Show is here to help you get free Auto Repair Advice helping you to save money on Auto Repairs. The hosts take your calls about any Automotive Questions and help guide you to a Repair Solution. If you need Car Repair Help to Make Your Own Do It Yourself Auto Repairs or just need a few Automotive Hints to help when you visit a shop, the guys will help you. The guys work in the Automoti ...
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Dealer Talk With Jen Suzuki

Jennifer Suzuki, eDealer Solutions

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Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast and is a free educational series for Dealers, Managers, Sales Teams and anyone in the Auto Industry that has a desire to obtain information that will propel growth, lead the auto industry and invoke progressive strategies. We will educate on staying relevant, offer ways to improve vehicle sales and service, CSI and retention. Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast. Use #DealerTalkWithJen
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Part 4 of Jen Suzuki's 4-part mini-series gives managers a simple, repeatable structure for teaching one of the most stressful skills in sales: handling customer objections. In this episode, Jen breaks down how to coach your team through pushback without pressure — using a calm, confident, 4-step framework: Acknowledge → Reframe → Offer → Close the…
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Part 3 of Jen Suzuki's 4-part manager mini-series goes deep into one of the most profitable coaching skills in the dealership: teaching teams how to gain more service approvals using her formula called Job–Risk–Reward (JRR). Jen breaks down exactly how to train advisors, salespeople, and BDC agents to explain value simply, clearly, and with confide…
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Part 2 of Jen Suzuki's 4-part mini-series for dealership leaders drills into the single most important window of any customer interaction — the first three minutes. In this episode Jen teaches managers how to coach teams to win fast: a sharp greeting, purposeful value, and immediate engagement. Learn a compact, repeatable coaching routine (teach → …
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Part 1 of Jen Suzuki's 4-part mini-series for dealership leaders: a fast, repeatable coaching framework to level up your team one short session at a time. In this episode Jen breaks down a 10–15 minute training format she uses in-store and at NADA Academy — how to open sharp, teach one skill in 60–90 seconds, demonstrate it under 3 minutes, then pu…
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In this episode of Dealer Talk with Jen Suzuki, Jen sits down with Bill Camastro, dealer partner at Gold Coast Cadillac and Jersey, to explore the intersection of technology, AI, and human connection in modern dealerships. Bill shares hard-earned lessons from growing up in the Bronx to running a top-rated Cadillac brand, and how he leverages AI—not…
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What makes people stay… and what makes them walk out the door? In this episode, Jen sits down with Clint Pulver — Emmy Award–winning speaker, author, and creator of the "Undercover Millennial" movement — for a raw, energy-packed conversation about leadership that actually inspires people to perform at their highest level. Clint has interviewed over…
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What's really happening inside dealership service departments? In this episode, Jen sits down with Kim Saylor, Senior Director of Fixed Ops Product Marketing at CDK Global, to break down the real shifts, disruptions, and opportunities shaping fixed ops today. Kim brings big data, real research, and boots-on-the-ground insights from dealerships acro…
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Wake up — it's here. Conversational AI has officially arrived in automotive, and it's transforming dealership operations faster than anyone expected. In this episode, Jen sits down with one of the true OGs of voice AI, Rich Sands, CEO of Stella Automotive AI, to unpack what's really happening behind the scenes as dealerships adopt AI in service and…
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AI is no longer optional—it's a must-have tool for every salesperson, service advisor, and dealership professional. In this episode of Dealer Talk with Jen Suzuki, learn how to leverage AI to save time, boost efficiency, and personalize every customer interaction. Jen walks you through: The must-have AI tools for your phone and desktop How to promp…
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1. 07 Dodge Caliber Power Steering pump installation 2. 97 Ram brake bleeding 3. 84 Bronco value 4. Back-up cameras failing 5. 17 Pacifica transmission flushing 6. 2016 Mazda CX-9 when to service the differential and trans 7. 69 Ford Torino GT Trans Rebuild 8.Shannon, Live From Vegas! at #SEMA 2025By Nordstroms Automotive inc.
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1. Purchasing a newer Ram truck. Which one is best? 2. 2003 Ford Explorer Sport Trac tips on how to change a rear axle easily 3. Why does my 2023 Traverse overheat? 4. Why does my starter come on by itself on a 99 S10 Truck? 5. Hello from Austria! 6. 2012 Tahoe starts and dies 7. 72 Lemans vapor lock 8. 20 Wrangler Rear Defog tab replacement…
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AI is changing the way dealerships connect, communicate, and compete! In Part 4 of our Matador AI mini-series, Jen sits down with Carla Ksonzek, Head of Sales at Matador AI, to talk about how top dealers are winning the long game through automation, culture, and leadership. Carla breaks down what she calls the SMS-first world—where 90% of customers…
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We all love a shiny new tech demo—but what happens after the install? In Part 3 of our AI mini-series with Matador AI, Jen sits down with Joshua Bagley, Head of After Sales, to talk about what really makes AI work inside a dealership. Joshua breaks down the people side of implementation—why collaboration across departments, leadership buy-in, and c…
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Not every day do you meet someone who's worked their way from the sales floor to the GM's office — and now sits on the advisory board for an AI company that's changing how dealerships leverage AI in operations. In Part 2 of our AI mini-series with Matador AI, Jen sits down with Uli DeMartino, a seasoned operator turned advisor, to talk about how AI…
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AI isn't here to replace humans—it's here to amplify them. In this first episode of our new mini-series with Matador AI, Jen sits down with Kevin Esmezyan, Head of Product at Matador AI, to explore how dealerships are using AI to eliminate repetitive tasks, reduce burnout, and empower their people to focus on what they do best—building relationship…
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1970 Firebird Esprit loads up with fuel only on highway 3D Printed Cars Ram Promaster electrical issues Should I delete my Honda VCM system? My car vibrates could it be the Flex Pipe? 19 GMC Yukon are the struts bad? 1949 Chevy Skyli9ne throttle woes 21 Traverse, are all back -up cams bad?By Nordstroms Automotive inc.
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Emails alone won't cut it anymore. In this episode of Dealer Talk with Jen Suzuki, we dive into how to leverage video to boost responses, engage leads, and convert more sales. Jen walks you through: Using AI to craft tailored video scripts for introductions, follow-ups, and appointment confirmations. The 4 "moments that matter" in every customer jo…
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This is the live show of Under The Hood. If your car is broken, we might be able to get you going again for less money. Give us a try. How to fix a broken speedometer in a classic? 73 Charger How to fix Ram Air Suspension 17 Ram truck Should I change my coolant? Can it really effect fuel mileage? Transmission flush or not? Are aftermarket cheap cat…
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Why won't my truck communicate with the scanner? 08 Tahoe My car has a strong gas smell after repairs. 15 Focus 15 Buick Enclave weird squeak like a vacuum noise maybe? 12 Honda CR-V buzzes under the dash when cranking 10 Jeep Compass transmission fluid leak Where to find an ABS Pump for a 2012 Challenger? Why does my 11 F150 front end grind 4x4? 1…
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Are you still saying, "What I'd like to do is get you down here…"? That old-school, transactional approach is dead. In this episode of Dealer Talk with Jen Suzuki, we explore the relational selling mindset — the strategy that builds trust, boosts confidence, and creates lifelong customers. Jen walks you through: The difference between transactional…
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So many people avoid calling internet leads — and it's not fear, it's lack of process. In this episode of Dealer Talk with Jen Suzuki, I break down my 3-step call framework that builds trust, uncovers what customers really want, and locks in appointments fast. You'll learn: How to lead with helper vibes instead of "sales vibes." How to get into fle…
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Unlock the secrets to mastering internet lead follow-up with Jen Suzuki! In this episode of Dealer Talk with Jen Suzuki, Jen dives deep into her aggressive, results-driven 72-hour follow-up cadence for internet leads. She shares proven strategies for phone calls, texts, voicemails, personalized videos, and AI-assisted messaging—designed to help dea…
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In this solo episode, Jen Suzuki kicks off her new Sales Series with the energy, insight, and strategy that'll transform your phone calls into conversions. Jen breaks down her favorite real-world techniques that work for inbound, outbound, internet, and service calls — the same tactics she teaches top-performing dealership teams across the country.…
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Get ready to meet Raul Gomila, General Manager of City Kia of Greater Orlando, and one of the highest-performing dealership leaders in the nation! Jen Suzuki dives deep into Raul's playbook on leadership, management, and dealership growth — and how he built a championship culture that sells +/- 500 cars a month. Raul shares how he turned an average…
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In this episode of Dealer Talk with Jen Suzuki, I break down how to take everything from the previous service advisor lessons — warm greetings, Job-Risk-Reward (JRR), analogies, and MPI preparation — and execute a 2.0 follow-up call that drives approvals. I'll cover: How to personalize each call and start with a warm, human touch Using good news fi…
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How to flush coolant at home yourself with Dehumidifier water Ford Truck How to fill coolant and avoid air pockets GMC Top Kick How to remove a stuck rear hub 14 Caravan Do I have to replace all 4 tires on an AWD car? 22 Lexus 16 Mitsubishi Outlander or 13 Equinox which is a better vehicle? Buying a used engine off of the internet 16 Tacoma used en…
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Learning concepts is only half the battle — the real skill comes from practice. In this episode of Dealer Talk with Jen Suzuki, I share an interactive activity from my live classes that helps service advisors take everything they've learned — from warm greetings to Job-Risk-Reward explanations and analogies — and put it into action using real MPIs.…
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1. What does it cost to charge a Tesla on the road? 2. Dismantling cars at an auto recycler 3. Why does my dash make hissing noise when ac is turned off? 17 Mini Cooper 4. Why does my car start hard when hot? Nissan Xterra 5. Why does my Grand Cherokee Jeep not start sometimes? 6. 16 Jeep communication codes 7. 21 Tacoma can I use an AGM Battery? 8…
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Specs, millimeters, torque, hydraulic pressure… customers check out FAST when advisors go "full tech mode." That's where analogies change the game. In this episode of Dealer Talk with Jen Suzuki, I share one of my favorite techniques that helps customers understand repairs without feeling overwhelmed: turning technical jargon into relatable stories…
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00 Ranger runs bad sometimes 19 Audi front end clunk 84 Mustang GT heater cable stuck 2012 F150 no crank 14 f150 transmission noise 14 Escape exhaust noise? 21 Mercedes transmission problems or not? 22 Jeep Compass transmission issues? 13 Acura MDX Transmission issues 79 GMC alternator problemsBy Nordstroms Automotive inc.
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Most customers don't wake up excited to buy brake pads or a cabin filter. That's where YOU come in. In this episode of Dealer Talk with Jen Suzuki, I reveal the secret weapon that service advisors across the country call their #1 takeaway from my classes: the J-R-R Formula (Job – Risk – Reward). Here's what we cover: How to explain any repair in pl…
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You can be the friendliest advisor in the world, but if a customer thinks their car will be ready in two hours and it takes six… you're the bad guy. In this episode of Dealer Talk with Jen Suzuki, we're diving into one of the biggest customer killers in the service lane: unclear expectations. With most dealerships using XTime, it's time to master t…
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Why does my Lexus have no overdrive? What's the squeak in my Tacoma front end? Using fuel additives or not? 11 F150 slipping 4x4 hubs Transmission fluid change or not? 09 Rav 4 Why does my carburetor lose prime overnight? 82 Ford F700 95 G20 Chevy Van misfire on highway only 75 Caprice could it be cam failure? Cold start only mis 10 Silverado 13 Ti…
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Social media and AI are no longer side projects for dealerships—they're the engines driving connection, branding, and sales growth. In this episode of Dealer Talk with Jen Suzuki, I sit down with John Spinoza and Julian Builis of Cruise Control, a team that's been transforming dealership marketing through smarter strategies, compliance safeguards, …
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Most advisors treat the walkaround like it's optional. It's not. In this episode of Dealer Talk with Jen Suzuki, I'm breaking down why the walkaround is the most underused but most powerful tool you have to build trust, boost credibility, and set the tone for approvals. You'll learn how to: Turn a walkaround into a stage for connection, not just in…
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How to make a car last longer? 2016 Toyota Avalon Why does my Alternator not charge correctly? 13 Acura Can I stop my engine oil burning? 08 Trailblazer Electric Power Steering Rack failure on a Sentra How to find cause of low compression on a Grand Am Should I check out my front-end wobble? 15 Forester Why does my car misfire? 93 Jeep Cherokee Wil…
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Why does my Chevy Impala make a noise when I turn the wheel? Why does my 14 Impala AC system stink? What wrong with my 06 Chrysler 300 EGR System codes? Why does my 18 Highlander shift hard? Is my Nissan Murano CVT Transmission bad? Why does my 16 Silverado burn Oil? Quick fix maybe. Why does my 22 Ram misfire on start up? Do Performance Chips real…
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