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Under The Hood show

Nordstroms Automotive Inc.

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Under The Hood® Show. Syndicated across America since 1990 Americas' Favorite Car Talk Show! This Live Radio Show is here to help you get free Auto Repair Advice helping you to save money on Auto Repairs. The hosts take your calls about any Automotive Questions and help guide you to a Repair Solution. If you need Car Repair Help to Make Your Own Do It Yourself Auto Repairs or just need a few Automotive Hints to help when you visit a shop, the guys will help you. The guys work in the Automoti ...
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Dealer Talk With Jen Suzuki

Jennifer Suzuki, eDealer Solutions

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Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast and is a free educational series for Dealers, Managers, Sales Teams and anyone in the Auto Industry that has a desire to obtain information that will propel growth, lead the auto industry and invoke progressive strategies. We will educate on staying relevant, offer ways to improve vehicle sales and service, CSI and retention. Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast. Use #DealerTalkWithJen
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Time to sell the Acura Tornado Chasing in a Chevy 14 Impala OBS ABS on turns how to fix 96 S10 fixing a clutch pedal Buying a used truck with turbo or not? 99 F350 Idle problem 00 Blazer K5 how to fix a brake line leak? 72 Coronet how to paint the floors? 17 Fusion power rack failure 65 Montego brake conversion 89 Blazer K5 runs bad…
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09 Pilot only 20k miles on it 12 Chrysler 300 AC shuts down when low tire light comes on How to fix no power at Diagnostic Connector on GM Truck 14 Ford F350 Wheel bearing repair 07 Jeep Commander lost coolant is the engine damaged? 11 Titan changing transmission fluid 22 Kia Carnival vs Honda Odyssey van 02 CR-V bucks and surges like a rodeo…
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AI is no longer a “nice-to-have”—it’s a game-changer for dealerships that want to win in today’s competitive market. In this episode of Dealer Talk with Jen Suzuki, I sit down with Lance Schafer, General Manager of Product and Technology at LotLinx, who’s been leading the charge in applying machine learning to the core areas where dealers often str…
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In this rare and powerful episode, I sit down with Randy Parker, CEO of Hyundai and Genesis Motor North America, one of the most progressive and people-first leaders in the automotive industry—and head of the third largest automaker in the world. We dive into the state of retail automotive, how Hyundai and Genesis are breaking records, and why Rand…
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Ever had a customer walk in, get chased for months, and your team still greets them like it’s Day One? Yikes. In this episode of Dealer Talk with Jen Suzuki, we’re calling out the CRM habits that are quietly killing your deals—and showing you how to fix them. Jen breaks down how internal notes create smooth BDC-to-sales handoffs, how to log objecti…
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This episode is all about solving real dealership problems—right from the service lane. I sit down with my longtime friend and mentor, Ken Hicks, Dealer Principal at Rivera Toyota and Mariano Rivera Honda, who shares how he tackled major fixed ops pain points by building his own software—Retention 360—a tool designed to drive loyalty, increase serv…
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What happens when a dealership fully commits to reinventing its service department? In this episode, Jennifer Suzuki chats with Andy Wright, Managing Partner at Vinart Dealerships, located just an hour from both Philly and NYC. Andy reveals how his team is solving the biggest challenges in fixed ops — from inconsistent traffic to advisor overload —…
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1979 Trans am 403 rear main seal fix 13 Ram lifters or exhaust clicking 99 Tahoe adding 4x4 wiring 06 Impala throttle body failed after cleaning 12 Silverado spudders on start up 04 GMC getting older 70 Grain truck 2 stroke diesel additive AI in the car industry Battery Tenders in cars 82 Nissan 280 ZX brakes 97 Suburban cold air coming in through …
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You did the hard part. Now finish strong. You led the call with value. You gave them confidence in you. But if you’re not setting the appointment—you’re leaving money behind. This episode is a deep dive into how to confidently sell the appointment, lock in commitment, and increase your show rate with real-world strategies I teach live every week in…
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In this episode, I share one of my biggest secret weapons for converting more Internet leads — selling yourself first. It's not about hard selling the car; it's about showing the value in doing business with you and your dealership. I dive deep into tactical strategies for prepping before the first call, leveraging past customer history, using comm…
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In this episode, I break down one of the most overlooked—but powerful—skills in phone sales: your tonality. It’s not just what you say. It’s how you say it. I share how I intentionally changed my voice, volume, and energy over time to sound more exciting, engaging, and attractive to buyers—and how you can do the same. We dive deep into why first im…
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07 Silverado do I need a transmission cooler? 3rd transmission. 19 Tundra should I use KSeal even though I don't have a leak yet? 1990 Jeep CJ are the injection systems good? 2002 Grand Cherokee Jeep 19 Odyssey Van sliding door fix. 99 BMW Z3 Head Gasket fix 18 Silverado starter failure or not? 04 Jeep Wrangler smashed spark plug fix. 12 Caddy CTS …
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Oil Additive or High Mileage oil in a car? 08 F150 Instrument Cluster and OBD2 Failure 02 Jeep Wrangler Oil Leaks from front Diff and how to change seal. 07 Ford Windstar engine mounts replaced and now it vibrates 19 Traverse has a mis and shake at idle only. Spencer's B-day he gets a hoodie! 14 Ram water-soaked headliner after rain how to fix it. …
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Staying hyper-focused on internet lead handling... In this episode, I break down how to actually improve your follow-up process so you win more customers—starting with your emails, videos, and mindset. Let’s face it: most emails still look like outdated templates, and subject lines that scream “dealership” get ignored. I’m showing you how to change…
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In this episode, I’m getting real about the grind of internet leads—the ones with no phone numbers, the ones who ghost you, and the ones who drain your time asking for information only to disappear into the void. I've been there. I’ve sold cars. And now I work these leads live during my dealership sales training sessions. I'm in the trenches with y…
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In this episode, I’m talking directly to the powerhouse behind the most successful service departments: Lane Managers. Also known as Assistant Managers, these leaders are the glue that holds the service drive together. I’ve been spending time on-site with service teams recently, and when Lane Managers are engaged, locked in, and supporting the hust…
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In this episode, I'm in the trenches—literally—on-site with a dealership service management team I’ve been working with. We’ve trained, implemented new tactics, and now we’re locking in on accountability without turning the heat up too high. Here’s the truth: you don’t need to micromanage to get big results. What you do need are simple, consistent …
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Mark Queen, the visionary CEO of Skaivision and one of the original founders behind eLead CRM, joins me to dive into the future of AI-powered dealership efficiency. Skaivision is revolutionizing the way dealers view process breakdowns by layering powerful AI—specifically Convolutional Neural Networks (CNNs)—over existing dealership camera systems. …
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Mastering Service Drive Walkarounds in Live Role-Play – Real Training for Real Results...COME ON NOW!!! In this episode, I'm opening the door to run through the plays of the most important activity a amanger can do with their selling machines - the Service Advisors! The power of the service drive walkaround—one of the most effective yet underutiliz…
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In this episode, I sit down with Dan Garces, President and COO of Automotive Capital, to break down the financial strategies that allow dealership operators to grow, scale, and even own their own store—without putting up massive amounts of personal cash. Dan has spent his career helping dealers navigate the complexities of capital, and today, he’s …
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05 Suburban 4x4 noise 00 Jeep Wrangler won't pass smog 23 GMC 1500 AFM or not? 22 Suburban Rubs when turning 15 Silverado 8 speed issue 04 Rendezvous gear oil changes 02 2500 Chevy fuel gauge broken only at stop signs. We talk to Shift4Tommorrow about alternative ways to recycle your car when it's at it's end-of-life.…
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How to Build Championship Teams with Contests & Competitions The hardest part of training isn’t teaching the process—it’s making sure it sticks. In this episode, I break down how to sustain momentum, accountability, and energy in your dealership using fun competitions, MVP recognition, and daily challenges. I share real-world dealership strategies …
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In this episode, we’re diving deep into how dealership owners and managers can build a more structured, efficient, and profitable business with two powerhouse guests—Daniel Govaer, Fractional COO, and Matt Haiken, Principal and President of Prestige Collection Auto Group. Matt, who now runs six dealership locations, shares how his approach to leade…
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2002 Focus How to add a OBD2 Port 13 Highlander Hybrid is it a good truck? 13 Ford Escape with no heat Old Age and cars 14 Town and Country van rear washer leaks inside van Chat guy calls back with his Escape Engine overheat, what to do? Pilot AC system repairs 13 Ram Oil filter cap leaks. We talk to Standard Motor about vehicle control and engine …
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New-Model cars Expedition complete ball joint replacement at high mileage New VS old cars for ease of parts interchangeability? 09 Escape Power steering won't work and it's electric Subaru 10k mile oil changes 24 Prius Plug-in Hybrid when to change oil and maybe gas? 2011 Chevy 2500 Torque Convertor stuck on Avalanche no start 96K1500 Transmission …
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What does the Amazon-Hyundai partnership really mean for the future of auto retail? Is AI evolving too fast for dealerships to keep up? And why might some obstacles in car buying actually be good for dealers? In this episode, I sit down with my long-time friend and trusted industry voice, Cliff Banks—founder of The Banks Report and AUTOVATE Confere…
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Most service advisors stop at the first “no.” But the best? They know that’s just the beginning. In this episode, we’re talking about taking second and third swings—the art of fighting for the business that’s sitting right in front of you. Your customers don’t always need a discount; sometimes, they just need a little more information. I’ll walk yo…
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You have a car, and we may have a fix. Why not give it a shot! Russ Chris and Shannon are here to help you. Under The Hood. Street Racing? Organize your own SCCA local club. Car our local club contact them on their facebook page SCCS on facebook. Prepper Cars How much car insurance should I have? 2012 Silverado V6 Temperature Sensor on engine. 13 H…
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06 Ram AFM Misfire how to fix using oil system cleaner? 11 Suburban Hard Cold Start fix. 02 K3500 Brake light fix. 20 Ram AFM DOD Disable? 71 GMC Sprint El Camino Stored over a decade getting it running. 12 Nissan Altima bad fuel mileage fix. 97 F250 Trans front seal leaking fix 2010 Kia Soul Belt squeal? 97 Tahoe cold start clatter fix? 06 Mustang…
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The automotive industry is changing fast—EV mandates, direct-to-consumer threats, shifting manufacturer relationships, and evolving government policies. Are dealers being heard? In this episode, I sit down with Mike Stanton, President of the National Automobile Dealers Association (NADA), to talk about how NADA is fighting for dealers, ensuring the…
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Think about it—when a customer walks into your showroom or calls your dealership, your team jumps into action. So why is chat any different? It shouldn’t be. In this episode, I sit down with Ted Rubin, CEO of ActivEngage, to talk about the power of real, human conversation in the digital sales process. We break down why dealership live messaging is…
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This quick hit episode is incredibly important for every Service Team! Ready to boost your service department's success?! Let's gooooo! In this quick class, I lock in on the often-overlooked 'Risk & Reward' equation in the service sales process. Many Service Advisors hesitate to fully explain the risks of delaying necessary work, leading to missed …
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Too often, service advisors treat the write-up process as just another transaction. Big mistake. If you want to boost revenue, retain customers, and build long-term trust, relationships must come first. In this episode, I break down how to turn every customer interaction into a lasting relationship—starting from the moment they pull into the servic…
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In this episode, we’re tackling a major gap in dealership service departments—technician videos. These videos are a game-changer for gaining more work approvals, yet most technicians receive zero training on how to shoot them effectively. Data shows that shops using video can double RO sales, with TruVideo reporting a 20-30% increase in revenue per…
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