Under The Hood® Show. Syndicated across America since 1990 Americas' Favorite Car Talk Show! This Live Radio Show is here to help you get free Auto Repair Advice helping you to save money on Auto Repairs. The hosts take your calls about any Automotive Questions and help guide you to a Repair Solution. If you need Car Repair Help to Make Your Own Do It Yourself Auto Repairs or just need a few Automotive Hints to help when you visit a shop, the guys will help you. The guys work in the Automoti ...
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Automotivenews Podcasts
Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast and is a free educational series for Dealers, Managers, Sales Teams and anyone in the Auto Industry that has a desire to obtain information that will propel growth, lead the auto industry and invoke progressive strategies. We will educate on staying relevant, offer ways to improve vehicle sales and service, CSI and retention. Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast. Use #DealerTalkWithJen
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Come hang out with Charles (aka The Humble Mechanic) and Paul while they try interesting cocktails and talk about whats going on in the Automotive world today.
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In Studio Talking Cars and Car Repairs It's Under The Hood
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47:15
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47:15Chris is out today with the Childrenss Miracle Network Radiothon and Russ and Shannon have guests from Berkley One Classics. We answer your car and truck questions and help you save money on car repairs.By Nordstroms Automotive inc.
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Managers Mini-Series: How Leaders Teach Objection Handling That Sticks— Episode 4
15:47
15:47
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15:47Part 4 of Jen Suzuki's 4-part mini-series gives managers a simple, repeatable structure for teaching one of the most stressful skills in sales: handling customer objections. In this episode, Jen breaks down how to coach your team through pushback without pressure — using a calm, confident, 4-step framework: Acknowledge → Reframe → Offer → Close the…
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Managers Mini-Series: Explain Value Better by Coaching for Service Approvals— Episode 3
13:25
13:25
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13:25Part 3 of Jen Suzuki's 4-part manager mini-series goes deep into one of the most profitable coaching skills in the dealership: teaching teams how to gain more service approvals using her formula called Job–Risk–Reward (JRR). Jen breaks down exactly how to train advisors, salespeople, and BDC agents to explain value simply, clearly, and with confide…
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Car Questions Answered Live with Some Fun Thrown In
56:44
56:44
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56:44By Nordstroms Automotive inc
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Managers Mini-Series: Lead Strong by Coaching Your Team to Dominate the First 3 Minutes— Episode 2
18:00
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18:00Part 2 of Jen Suzuki's 4-part mini-series for dealership leaders drills into the single most important window of any customer interaction — the first three minutes. In this episode Jen teaches managers how to coach teams to win fast: a sharp greeting, purposeful value, and immediate engagement. Learn a compact, repeatable coaching routine (teach → …
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Managers Mini-Series: Level Up Daily with Fast Coaching for Dealership Managers — Episode 1
20:23
20:23
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20:23Part 1 of Jen Suzuki's 4-part mini-series for dealership leaders: a fast, repeatable coaching framework to level up your team one short session at a time. In this episode Jen breaks down a 10–15 minute training format she uses in-store and at NADA Academy — how to open sharp, teach one skill in 60–90 seconds, demonstrate it under 3 minutes, then pu…
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Call a live radio show and get your car repaired over the phone?
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40:35Seriously! Call our show live and get car questions answered over the phone.By Nordstroms Automotive inc.
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How Elite Dealers Are Pulling Ahead: Bill Camastro on AI, People, and Performance!
44:22
44:22
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44:22In this episode of Dealer Talk with Jen Suzuki, Jen sits down with Bill Camastro, dealer partner at Gold Coast Cadillac and Jersey, to explore the intersection of technology, AI, and human connection in modern dealerships. Bill shares hard-earned lessons from growing up in the Bronx to running a top-rated Cadillac brand, and how he leverages AI—not…
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How Is Your Car Doing? We Can Help Repair It With Live Advice
45:02
45:02
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45:02How Is Your Car Doing? We Can Help Repair It With Live AdviceBy Nordstroms Automotive inc.
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Three Guys Talking Cars So You Can Save ON Auto Repairs
45:42
45:42
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45:42Three Guys Talking Cars So You Can Save ON Auto Repairs. Call the show to get your car questions answered.By Nordstroms Automotive inc.
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You don't always need a shop to get car advice. Ask the Motor Medics here on Under The Hood.By Nordstroms Automotive inc.
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How to Build a Team That Loves Working With You (Not For You) with Clint Pulver!
32:19
32:19
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32:19What makes people stay… and what makes them walk out the door? In this episode, Jen sits down with Clint Pulver — Emmy Award–winning speaker, author, and creator of the "Undercover Millennial" movement — for a raw, energy-packed conversation about leadership that actually inspires people to perform at their highest level. Clint has interviewed over…
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Three guys giving car advice on the radio and podcast and YouTube for over 35 years. Check us out and ask questions on YouTube.com/underthehoodshowBy Nordstroms Automotive inc.
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Inside CDK's Data: What's Really Holding Service Departments Back With Kim Saylor!
39:52
39:52
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39:52What's really happening inside dealership service departments? In this episode, Jen sits down with Kim Saylor, Senior Director of Fixed Ops Product Marketing at CDK Global, to break down the real shifts, disruptions, and opportunities shaping fixed ops today. Kim brings big data, real research, and boots-on-the-ground insights from dealerships acro…
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Under The Hood Talking About Car Repair Helping You Save
50:35
50:35
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50:35Get free answeres to car repair questions right here Under The HoodBy Nordstroms Automotive inc.
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Voice AI Is Exploding in Automotive: The New Era with Rich Sands, CEO of Stella
47:24
47:24
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47:24Wake up — it's here. Conversational AI has officially arrived in automotive, and it's transforming dealership operations faster than anyone expected. In this episode, Jen sits down with one of the true OGs of voice AI, Rich Sands, CEO of Stella Automotive AI, to unpack what's really happening behind the scenes as dealerships adopt AI in service and…
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Under The Hood! Americas' Favorite Car Talk Show Get Your Calls Answered On-Air
48:11
48:11
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48:11This is a live on-ait talk show taking your calls and giving you answers about car repair before you go to a shjop and pay for them. Give us a try. Maybe we can save you on repairs.By Nordstroms Automotive inc.
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Ep6 Internet Sales Series: Work Smarter, Not Harder! AI Strategies for Dealership Teams
16:49
16:49
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16:49AI is no longer optional—it's a must-have tool for every salesperson, service advisor, and dealership professional. In this episode of Dealer Talk with Jen Suzuki, learn how to leverage AI to save time, boost efficiency, and personalize every customer interaction. Jen walks you through: The must-have AI tools for your phone and desktop How to promp…
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1. 07 Dodge Caliber Power Steering pump installation 2. 97 Ram brake bleeding 3. 84 Bronco value 4. Back-up cameras failing 5. 17 Pacifica transmission flushing 6. 2016 Mazda CX-9 when to service the differential and trans 7. 69 Ford Torino GT Trans Rebuild 8.Shannon, Live From Vegas! at #SEMA 2025By Nordstroms Automotive inc.
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How Do You Know Which Truck Model Is Best?
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48:05
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48:051. Purchasing a newer Ram truck. Which one is best? 2. 2003 Ford Explorer Sport Trac tips on how to change a rear axle easily 3. Why does my 2023 Traverse overheat? 4. Why does my starter come on by itself on a 99 S10 Truck? 5. Hello from Austria! 6. 2012 Tahoe starts and dies 7. 72 Lemans vapor lock 8. 20 Wrangler Rear Defog tab replacement…
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P4 AI Mini Series: Sales & Service are Leading the AI Shift Inside Dealerships — with Carla Ksonzek, Head of Sales at Matador AI
27:49
27:49
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27:49AI is changing the way dealerships connect, communicate, and compete! In Part 4 of our Matador AI mini-series, Jen sits down with Carla Ksonzek, Head of Sales at Matador AI, to talk about how top dealers are winning the long game through automation, culture, and leadership. Carla breaks down what she calls the SMS-first world—where 90% of customers…
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P3 AI Mini Series: From Demo to Daily Use: How to Make AI Actually Work Inside a Dealership — with Joshua Bagley, Head of After Sales at Matador AI
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24:04
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24:04We all love a shiny new tech demo—but what happens after the install? In Part 3 of our AI mini-series with Matador AI, Jen sits down with Joshua Bagley, Head of After Sales, to talk about what really makes AI work inside a dealership. Joshua breaks down the people side of implementation—why collaboration across departments, leadership buy-in, and c…
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P2 AI Mini Series: From GM to Dealer Advisory Board Member: How AI Is Changing the Way Dealerships Operate
20:46
20:46
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20:46Not every day do you meet someone who's worked their way from the sales floor to the GM's office — and now sits on the advisory board for an AI company that's changing how dealerships leverage AI in operations. In Part 2 of our AI mini-series with Matador AI, Jen sits down with Uli DeMartino, a seasoned operator turned advisor, to talk about how AI…
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P1 AI Mini Series: How to Collab with AI in Your Dealership with Kevin Esmezyan, Matador AI
22:46
22:46
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22:46AI isn't here to replace humans—it's here to amplify them. In this first episode of our new mini-series with Matador AI, Jen sits down with Kevin Esmezyan, Head of Product at Matador AI, to explore how dealerships are using AI to eliminate repetitive tasks, reduce burnout, and empower their people to focus on what they do best—building relationship…
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3D Printed Cars Classic Car Repairs and All Things Under The Hood
56:46
56:46
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56:461970 Firebird Esprit loads up with fuel only on highway 3D Printed Cars Ram Promaster electrical issues Should I delete my Honda VCM system? My car vibrates could it be the Flex Pipe? 19 GMC Yukon are the struts bad? 1949 Chevy Skyli9ne throttle woes 21 Traverse, are all back -up cams bad?By Nordstroms Automotive inc.
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Ep5 Internet Sales Series: Stop Sending Boring Emails! Level Up Your Video Game!
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17:32
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17:32Emails alone won't cut it anymore. In this episode of Dealer Talk with Jen Suzuki, we dive into how to leverage video to boost responses, engage leads, and convert more sales. Jen walks you through: Using AI to craft tailored video scripts for introductions, follow-ups, and appointment confirmations. The 4 "moments that matter" in every customer jo…
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One Trillion Dollars For A Car Makers Salary? Were Happy Fixing Cars
48:23
48:23
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48:23This is the live show of Under The Hood. If your car is broken, we might be able to get you going again for less money. Give us a try. How to fix a broken speedometer in a classic? 73 Charger How to fix Ram Air Suspension 17 Ram truck Should I change my coolant? Can it really effect fuel mileage? Transmission flush or not? Are aftermarket cheap cat…
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What's Wrong With Your Car? We Want To Help You
59:05
59:05
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59:05Why won't my truck communicate with the scanner? 08 Tahoe My car has a strong gas smell after repairs. 15 Focus 15 Buick Enclave weird squeak like a vacuum noise maybe? 12 Honda CR-V buzzes under the dash when cranking 10 Jeep Compass transmission fluid leak Where to find an ABS Pump for a 2012 Challenger? Why does my 11 F150 front end grind 4x4? 1…
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Ep4 Internet Sales Series | Stop Being Transactional: Connect, Build Trust, Sell More
17:35
17:35
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17:35Are you still saying, "What I'd like to do is get you down here…"? That old-school, transactional approach is dead. In this episode of Dealer Talk with Jen Suzuki, we explore the relational selling mindset — the strategy that builds trust, boosts confidence, and creates lifelong customers. Jen walks you through: The difference between transactional…
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Ep3 Internet Sales Series | The 3-Step Framework to Convert Internet Leads Into Appointments
21:25
21:25
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21:25So many people avoid calling internet leads — and it's not fear, it's lack of process. In this episode of Dealer Talk with Jen Suzuki, I break down my 3-step call framework that builds trust, uncovers what customers really want, and locks in appointments fast. You'll learn: How to lead with helper vibes instead of "sales vibes." How to get into fle…
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Broken Car? We Can Help with Free Car Advice Give US A Call On The Air
47:39
47:39
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47:39Why does my car have soft brakes? 03 Camry Why do my tires shake when cold? 15 GMC Our road trip to Toyota Headquarters 01 Jeep Cherokee dies when hitting bumps and can't communicate A 1970 Ford Dump truck has no fuelBy Nordstroms Automotive inc.
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Ep2 Internet Sales Series | Aggressive 72-Hour Internet Lead Follow-Up Strategy
19:10
19:10
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19:10Unlock the secrets to mastering internet lead follow-up with Jen Suzuki! In this episode of Dealer Talk with Jen Suzuki, Jen dives deep into her aggressive, results-driven 72-hour follow-up cadence for internet leads. She shares proven strategies for phone calls, texts, voicemails, personalized videos, and AI-assisted messaging—designed to help dea…
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Ep1 Internet Sales Series | Stop Sounding Basic! Level Up Your Phone Game with Jen Suzuki
14:02
14:02
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14:02In this solo episode, Jen Suzuki kicks off her new Sales Series with the energy, insight, and strategy that'll transform your phone calls into conversions. Jen breaks down her favorite real-world techniques that work for inbound, outbound, internet, and service calls — the same tactics she teaches top-performing dealership teams across the country.…
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The OctoberBeast Toyota Car Show and Nick Miller Chat
1:15:19
1:15:19
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1:15:19The guys head down to Toyota Headquarters in Plano Texas and participate in the OctoberBeast Toyota Employee only annual car show. While there, they talk with Nick Miller about some really cool Toyota stuff you may not have known. Under The Hood show on the roadBy Nordstroms Automotive inc.
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Leadership That Sells Cars: How Raul Gomila Took City Kia to #3 in the Nation
37:10
37:10
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37:10Get ready to meet Raul Gomila, General Manager of City Kia of Greater Orlando, and one of the highest-performing dealership leaders in the nation! Jen Suzuki dives deep into Raul's playbook on leadership, management, and dealership growth — and how he built a championship culture that sells +/- 500 cars a month. Raul shares how he turned an average…
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Ep. 8 2.0 MPI Follow-Up Calls: Turning Conversations into Approvals
10:34
10:34
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10:34In this episode of Dealer Talk with Jen Suzuki, I break down how to take everything from the previous service advisor lessons — warm greetings, Job-Risk-Reward (JRR), analogies, and MPI preparation — and execute a 2.0 follow-up call that drives approvals. I'll cover: How to personalize each call and start with a warm, human touch Using good news fi…
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Flushing Coolant and Other Things To Do Yourself At Home
48:19
48:19
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48:19How to flush coolant at home yourself with Dehumidifier water Ford Truck How to fill coolant and avoid air pockets GMC Top Kick How to remove a stuck rear hub 14 Caravan Do I have to replace all 4 tires on an AWD car? 22 Lexus 16 Mitsubishi Outlander or 13 Equinox which is a better vehicle? Buying a used engine off of the internet 16 Tacoma used en…
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Ep. 7 Real MPIs, Real Practice, Real Results: Boost Approvals with Hands-On Training
12:58
12:58
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12:58Learning concepts is only half the battle — the real skill comes from practice. In this episode of Dealer Talk with Jen Suzuki, I share an interactive activity from my live classes that helps service advisors take everything they've learned — from warm greetings to Job-Risk-Reward explanations and analogies — and put it into action using real MPIs.…
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Everyone Want's To Know How To Fix Their Own Car
52:21
52:21
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52:211. Car Crushing 2. 99 Jeeps can't decode the vin on RHD vehicle 3. EV Tax Credit is gone 4. 99 Jeep heater core 5. 2010 John Deere 2520 Diesel Tractor fuel system 6. 2019 1500 Chevy Silverado 7. 03 Silverado Dash Light repairs.By Nordstroms Automotive inc.
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People Calling Us To Find Out What's Wrong With Their Cars
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47:59
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47:591. What does it cost to charge a Tesla on the road? 2. Dismantling cars at an auto recycler 3. Why does my dash make hissing noise when ac is turned off? 17 Mini Cooper 4. Why does my car start hard when hot? Nissan Xterra 5. Why does my Grand Cherokee Jeep not start sometimes? 6. 16 Jeep communication codes 7. 21 Tacoma can I use an AGM Battery? 8…
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Ep. 6 Stop the Tech Talk: Why Analogies Win Service Approvals
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11:42
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11:42Specs, millimeters, torque, hydraulic pressure… customers check out FAST when advisors go "full tech mode." That's where analogies change the game. In this episode of Dealer Talk with Jen Suzuki, I share one of my favorite techniques that helps customers understand repairs without feeling overwhelmed: turning technical jargon into relatable stories…
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A Car That Runs Bad Sometimes Is Still Running Bad
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59:35
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59:3500 Ranger runs bad sometimes 19 Audi front end clunk 84 Mustang GT heater cable stuck 2012 F150 no crank 14 f150 transmission noise 14 Escape exhaust noise? 21 Mercedes transmission problems or not? 22 Jeep Compass transmission issues? 13 Acura MDX Transmission issues 79 GMC alternator problemsBy Nordstroms Automotive inc.
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Ep. 5 The #1 Takeaway from My Service Classes: J-R-R Explained
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12:49Most customers don't wake up excited to buy brake pads or a cabin filter. That's where YOU come in. In this episode of Dealer Talk with Jen Suzuki, I reveal the secret weapon that service advisors across the country call their #1 takeaway from my classes: the J-R-R Formula (Job – Risk – Reward). Here's what we cover: How to explain any repair in pl…
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Ep 4 Why Unclear Expectations Kill CSI (and How to Fix It)
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13:18
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13:18You can be the friendliest advisor in the world, but if a customer thinks their car will be ready in two hours and it takes six… you're the bad guy. In this episode of Dealer Talk with Jen Suzuki, we're diving into one of the biggest customer killers in the service lane: unclear expectations. With most dealerships using XTime, it's time to master t…
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Do You Have The Confidence To DIY Your Car
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47:29
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47:2916 Ford Super Duty Flushing the radiator 11 Ford F-150 Air Bag problems 01 Silverado fuel gauge won't work or speedometer 23 Nissan Frontier dead battery repeatedly 07 Saturn how to check transmission fluidBy Nordstroms Automotive inc.
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Do You Really Need Fuel Additives on Todays Cars
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49:34
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49:34Why does my Lexus have no overdrive? What's the squeak in my Tacoma front end? Using fuel additives or not? 11 F150 slipping 4x4 hubs Transmission fluid change or not? 09 Rav 4 Why does my carburetor lose prime overnight? 82 Ford F700 95 G20 Chevy Van misfire on highway only 75 Caprice could it be cam failure? Cold start only mis 10 Silverado 13 Ti…
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Reshaping Dealership Marketing: Social Media, Boosting, Branding, AI and Bots
38:06
38:06
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38:06Social media and AI are no longer side projects for dealerships—they're the engines driving connection, branding, and sales growth. In this episode of Dealer Talk with Jen Suzuki, I sit down with John Spinoza and Julian Builis of Cruise Control, a team that's been transforming dealership marketing through smarter strategies, compliance safeguards, …
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Ep. 3 Don't Sleep on the Walkaround: The Service Drive Trust Builder!
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11:48
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11:48Most advisors treat the walkaround like it's optional. It's not. In this episode of Dealer Talk with Jen Suzuki, I'm breaking down why the walkaround is the most underused but most powerful tool you have to build trust, boost credibility, and set the tone for approvals. You'll learn how to: Turn a walkaround into a stage for connection, not just in…
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Car Repair Calls How To Make Them Last Longer
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48:05
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48:05How to make a car last longer? 2016 Toyota Avalon Why does my Alternator not charge correctly? 13 Acura Can I stop my engine oil burning? 08 Trailblazer Electric Power Steering Rack failure on a Sentra How to find cause of low compression on a Grand Am Should I check out my front-end wobble? 15 Forester Why does my car misfire? 93 Jeep Cherokee Wil…
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Oil Burning May Be A Simple Fix Live Car Questions Answered
1:02:09
1:02:09
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1:02:09Why does my Chevy Impala make a noise when I turn the wheel? Why does my 14 Impala AC system stink? What wrong with my 06 Chrysler 300 EGR System codes? Why does my 18 Highlander shift hard? Is my Nissan Murano CVT Transmission bad? Why does my 16 Silverado burn Oil? Quick fix maybe. Why does my 22 Ram misfire on start up? Do Performance Chips real…
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