Weekly podcast dedicated to "tackling the toughest topics in veterinary medicine." Hosted by veterinarian Dr. Ernie Ward and registered veterinary technician Beckie Mossor. Candid, irreverent, provocative, educational, and occasionally funny conversations about issues that impact the veterinary profession. Non-stop since 2016.
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Beckie Mossor Podcasts
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Personal Life, Public Fallout: How Veterinary Clinics Can Prepare for Online Scandals
24:30
24:30
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24:30
What if one of your employees goes viral on TikTok... for all the wrong reasons? This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, dive into a modern dilemma facing every veterinary clinic: what happens when an employee’s personal behavior triggers public outrage, and suddenly your phones are blowing up with angry …
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Scared Dogs, Stressed Clients, and Missed Revenue: Why Clinics Still Aren’t Ready for July 4th
26:43
26:43
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26:43
Fireworks. Travel. Noise. Every July 4th, veterinary teams face a predictable surge of panicked pets, frazzled clients, and last-minute sedation requests. So why are so many clinics still reacting instead of preparing?This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, unpack how veterinary clinics can turn this annu…
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The Hidden Cost of Undervaluing Vet Techs: Burnout, Turnover, and a Profession at Risk
31:50
31:50
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31:50
What happens when veterinary technicians are overworked, underpaid, and still fighting for recognition? The 2024 NAVTA Demographic Survey reveals the harsh reality, and this week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, unpack what it all means for the future of veterinary medicine.Despite their essential role, most…
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Are Vet Techs Nurses? Why the Internet Erupted—and What the Real Debate Is About
30:58
30:58
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30:58
A viral video from a popular “human nurse” influencer asking if veterinary technicians are “nurses” recently sparked a social media firestorm, but the outrage may be missing the real issue.In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, go beyond the headlines to explore what’s truly at stake in the “vet nu…
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Hey, can I get a discount? When vet clients, colleagues, and friends push the line
26:16
26:16
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26:16
Should veterinary professionals, their colleagues, distributors, pharmaceutical representatives, and community heroes receive a discount? And what happens when they ask?In this provocative episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, tackle the emotional and financial complexities of veterinary discounts. Prompt…
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Pet Bereavement Leave in Vet Med: Is It Too Much to Ask?
23:36
23:36
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23:36
When a veterinary professional loses a pet, should they get time off? What happens when a request for pet bereavement leave is met with an eye roll?In this emotionally charged episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, tackle the tough conversation around grief leave for veterinary team members mourning the lo…
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What If the One-Star Review Was Right? Owning Up in Vet Med When You Screw Up
32:04
32:04
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32:04
What if the negative review was… right? In this brutally honest episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, tackle one of the most difficult scenarios in veterinary medicine: how to handle legitimate complaints when your clinic or team actually did make a mistake.With raw insight and hard-earned experience, the…
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Are Vet Teams Losing Touch? What Happened to Sharing Journals and Learning Together?
22:40
22:40
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22:40
Remember when veterinary break rooms were covered in highlighted journals and sticky notes that said “READ THIS”? This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor explore how our learning habits have changed and what this means for clinic culture.Are we still learning together… or just scrolling solo?In this thought-provokin…
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They Gave Us 1 Star… Then Came Back: Real Talk on Clients, Conflict, and Managing Criticism
22:18
22:18
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22:18
What do you do when a client trashes your clinic with a negative online review, then schedules another appointment as if nothing happened? In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, unpack the emotional and professional complexities of accepting—or refusing—returning clients who’ve publicly criticized …
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Today’s Vaccine and Surgery Hesitancy: What Veterinary Teams Need to Know
29:22
29:22
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29:22
Vaccine and surgery hesitancy isn’t just a human healthcare challenge; veterinary teams are seeing it more often in exam rooms across the country. In this episode of The Veterinary Viewfinder, cohosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, take a deep dive into the rising trend of pet parent hesitancy around core vaccines and routine surgical …
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Should Veterinary Clinics Buy Now or Wait? Inflation, Tariffs, and Smart Investments
27:16
27:16
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27:16
In this episode of "The Veterinary Viewfinder," hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, tackle a timely topic that every veterinary professional should consider: how inflation, rising tariffs, and supply chain disruptions are affecting big purchasing decisions and clinic growth strategies.As economic pressures mount, practice owners, mana…
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Corporate Pressure & Public Scrutiny: What’s the Impact on Veterinary Careers?
28:10
28:10
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28:10
This week on The Veterinary Viewfinder, hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, tackle one of the most urgent and unsettling issues facing veterinary professionals: the growing instability in the profession driven by corporate layoffs, clinic closures, and public scrutiny. They discuss the recent, abrupt shutdown of My Pets Wellness clini…
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Surviving a Down Economy: Supporting Your Veterinary Team in Tough Times
30:54
30:54
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30:54
In this timely and insightful episode of The Veterinary Viewfinder, hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, address one of the most pressing concerns facing veterinary professionals today: how to support your clinic team during economic uncertainty. As inflation rises, operating costs soar, and layoffs make headlines, veterinary practices…
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Caring for the Uncommon: Ethical Dilemmas in Exotic Animal Veterinary Care
27:39
27:39
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27:39
Exotic animal pets captivate animal lovers, but their rising popularity brings complex ethical dilemmas for veterinary professionals. In this episode of "The Veterinary Viewfinder," co-hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, explore the delicate balance between the desire to own exotic animals and the professional responsibility to ensure…
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Decoding Toxic Leadership in Vet Clinics: Is Your Boss the Problem?
30:28
30:28
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30:28
In another thought-provoking episode of The Veterinary Viewfinder, hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, explore the complex topic of toxic leadership in veterinary practices. The duo delves into what truly constitutes a toxic boss versus a demanding or challenging manager, examining behaviors that range from a lack of self-awareness an…
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Let’s Talk about Veterinary CE: Are Influencers Diluting Quality?
31:03
31:03
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31:03
In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, discuss how required continuing education (CE) content is selected for veterinary professionals. They delve into the changing landscape of vet conferences, where traditional academic excellence intersects with the modern impact of social media -- and dancing v…
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Mentorship in Vet Med: How MentorVet is Transforming Careers
32:59
32:59
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32:59
In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mosser, RVT, MPA, dive into the transformative world of veterinary mentorship with the inspiring founder of MentorVet, Dr. Addie Reinhard and Director of Learning and Development, Mariel Hendricks, RVTg. MentorVet is tackling the profession’s toughest challenges—burnout, isolat…
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Mental Health in Vet Med: Accommodations Young Veterinary Professionals Need to Know
29:18
29:18
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29:18
Dive into this week’s episode of “The Veterinary Viewfinder” with hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, as they tackle a pressing topic for young veterinary professionals: mental health accommodations in practice. In this episode, the duo explores how the Americans with Disabilities Act (ADA) applies to veterinary settings, offering pra…
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Clinic Changes & Client Communication: Are You Sharing Enough?
27:35
27:35
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27:35
How Much Should Veterinary Teams Disclose to Clients?In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mosser, RVT, tackle an often-overlooked but crucial topic: veterinary transparency. As clinics update treatment protocols, switch vaccine brands, or adjust pricing, the question arises—what do we need to disclose to clients, …
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Beyond the Job Description: When Extra Tasks Deserve a Raise in Veterinary Medicine
23:40
23:40
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23:40
Veterinary professionals are often asked to take on extra responsibilities outside their original job descriptions. But when do these additional tasks justify a raise, a title change, or more recognition? In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, take a deep dive into this complex and sometimes contro…
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Saving Pets in Crisis: How Besty BnB Helps Families in Crisis
35:58
35:58
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35:58
In this powerful episode of The Veterinary Viewfinder, hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, sit down with Matt Krentz and Andy Bond, the co-founders of BestyBnB.com, a groundbreaking platform designed to protect pets when their owners face crises such as domestic violence, illness, or homelessness.The discussion reveals shocking statis…
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The Goldilocks Zone of Veterinary Diagnostic Testing: Balancing ChatGPT, Client Expectations, and Veterinary Expertise
30:36
30:36
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30:36
In this episode of "The Veterinary Viewfinder," hosts Dr. Ernie Ward and Beckie Mosser, MPA, RVT, tackle the growing influence of AI tools like ChatGPT on veterinary diagnostics. With clients increasingly turning to AI for pet health advice, veterinarians are facing new challenges: handling clients who arrive with a list of recommended tests from C…
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Virtual Veterinary Professionalism: Dressing for Success in Telemedicine
32:38
32:38
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32:38
In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and registered veterinary technician Beckie Mosser, MPA, RVT, tackle a hotly debated topic in veterinary medicine: professional appearance. While dress codes in the clinic have long sparked discussion, what about virtual or telemedicine visits? How should veterinary professionals present …
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Life After Veterinary Medicine: Dr. Rick LeCouteur's Inspiring Journey from Neurosurgery to Storytelling
41:39
41:39
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41:39
On this week's episode of The Veterinary Viewfinder, co-hosts Dr. Ernie Ward and Beckie Mosser, MPA, RVT, welcome the remarkable Dr. Rick LeCouteur, a trailblazing veterinarian who has redefined what it means to make an impact after a successful veterinary career. Originally from Australia, Dr. LeCouteur's journey spans continents and careers, from…
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Behind the Scenes of VMX: CEO Gene O'Neill on Transforming Veterinary Education
29:59
29:59
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29:59
This week on the Veterinary Viewfinder, co-hosts Dr. Ernie Ward and Beckie Mosser, MPA, RVT, welcome Gene O'Neill, CEO of the North American Veterinary Community (NAVC) and VMX, the world's largest veterinary continuing education conference. Gene shares insights into the incredible efforts behind organizing VMX and what attendees can expect this ye…
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