Best CGP Maintenance Podcasts (2026)

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The Role of HR in Employee and Employer Support with Maria Johnson 19:53

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19d ago19:53

19:53

Summary In this episode of Service Evolution, host Jim Robinson dives deep into the transformative power of human resources with none other than the three-time MVP award-winning HR powerhouse, Maria Johnson. With her remarkable approach to hiring and fostering a culture rooted in compassion and values, Maria is changing the game in the corporate wo…

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From Employee to Entrepreneur: Coaching Full-Time and Loving It 25:32

26d ago25:32

25:32

Summary In this episode of Service Evolution, host Jim Robinson is joined by Lori Prust, owner and coach at SOAR Clarity, a company on a mission to help women recognize their worth, live in their strengths, and recognize their blind spots, leading to more joyful and focused lives. SOAR’s vision is to foster a new trend of unconventional women, help…

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Vendor Relationships: How to Get the Best Service at the Best Price 18:01

1M ago18:01

18:01

Summary In this episode of Service Evolution, host Jim Robinson discusses the importance of building strong vendor relationships and how to maximize these partnerships for better service and pricing. He emphasizes the need for clarity in communication when selecting facility service providers. By being crystal clear about your needs and expectation…

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No Excuses Leadership: Overcoming Limits in Life and Business with Kyle Maynard 37:07

2M ago37:07

37:07

Summary In the latest episode of Service Evolution, host Jim Robinson sits down with Kyle Maynard, a world-class athlete, entrepreneur, motivational leader, and author. Born a quad amputee, Kyle’s arms end at the elbows and his legs at the knees, but his limitless determination has propelled him to incredible heights, like becoming a top high schoo…

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Building Leadership Anchored in Values with Aaron Walker Part 2 27:56

3M ago27:56

27:56

Summary In this part two episode of Service Evolution, Jim Robinson welcomes back Aaron Walker for a deeper dive into leadership that transcends profit, provoking thought around what it truly means to lead a life anchored in values. Aaron shares his journey to discovering the five pillars: personal, professional, relational, spiritual, and financia…

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Mastering Success and Significance: Insights from Iron Sharpens Iron’s Aaron Walker Part 1 44:52

3M ago44:52

44:52

Summary In the latest episode of Service Evolution, host Jim Robinson welcomes Aaron Walker for a deep dive into the intersection of business, family, faith, and personal growth. With forty-seven years of entrepreneurial experience and as the founder of Iron Sharpens Iron Brotherhood (ISI), Aaron shares his remarkable journey from financial success…

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Innovation in Sales for the Trades: Balancing Technology with Human Connection 23:46

3M ago23:46

23:46

Summary In the latest episode of Service Evolution, host Jim Robinson and his guests, Neil McQuiston and Skyler Coffey, unpack what’s changing and what’s working in the world of sales for the trades industry. One of the biggest takeaways from their conversation is that embracing new technology isn’t just a trend, it’s a necessity. Jim emphasizes ho…

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Fostering Trust and Long-Term Partnerships in Facility Maintenance Sales 21:34

3M ago21:34

21:34

Summary In the latest episode of Service Evolution, host Jim Robinson and his guests, Neil McQuiston and Skyler Coffey, explore one of the most crucial facets of facility maintenance sales: building genuine, lasting partnerships through trust. The conversation unveils actionable strategies that elevate relationships beyond transactions, exploring h…

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Building a Winning Sales Culture: Collaboration, Resilience, and Team Success 17:20

4M ago17:20

17:20

Summary In the latest episode of Service Evolution, Jim Robinson, Neil McQuiston, and Skyler Coffey, come together to tackle one of the most critical and often overlooked elements of sales success: building a winning sales culture. The conversation kicks off with each speaker sharing what sales culture means to them. Neil emphasizes that it’s about…

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What No One Teaches You About Leadership in the Trades 12:19

4M ago12:19

12:19

Summary In the latest episode of Service Evolution, Jim Robinson pulls back the curtain on what it really takes to be a leader in the trades, a topic rarely explored with such honesty and depth. With more than forty years of industry experience, Jim goes beyond the typical leadership advice to address the hard truths and subtle nuances that define …

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Leading Under Pressure and Building Strong Teams with Josh Foliart 35:28

4M ago35:28

35:28

Summary In the latest episode of Service Evolution, host Jim Robinson sits down for a second session with leadership expert Josh Foliart to dive deep into what it truly takes to lead under pressure. Their conversation is a masterclass in practical leadership, offering both seasoned executives and emerging leaders invaluable tools for self-awareness…

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Building Trust and True Influence in Leadership with Josh Foliart 31:22

4M ago31:22

31:22

Summary In the latest episode of Service Evolution, host Jim Robinson sits down with Josh Foliart, founder of Multiply Global, to discuss the real foundation of leadership and what it takes to be a truly influential leader. From humble beginnings and a desire to be a football coach, Josh shares how mentorship, faith, and pivotal life experiences sh…

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NFL Player to Franchise Owner: Leadership and Entrepreneurship Lessons with Brett Goode 39:35

5M ago39:35

39:35

Summary In the latest episode of Service Evolution, host Jim Robinson sits down with former NFL long snapper and Super Bowl champion Brett Goode for a powerful conversation about life after football, transitioning to entrepreneurship, and the importance of building a winning culture—on and off the field. Brett’s story is one of perseverance and ada…

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Celebrating 40 Years of Consistently Great Service at CGP 15:53

5M ago15:53

15:53

In this special 40th Anniversary episode of the Service Evolution podcast, Jim Robinson takes listeners on a heartfelt journey through his entrepreneurial story and the founding of CGP. Starting from humble beginnings, Jim recounts how as a child, necessity drove him to learn hands-on repair skills that ultimately shaped his destiny. By the age of …

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Revolutionizing Fieldwork: How LiveSwitch Brings Video Tech to Construction with James Hatfield 26:26

5M ago26:26

26:26

Summary In the latest episode of Service Evolution, host Jim Robinson sits down with James Hatfield, the chief revenue officer at LiveSwitch, to explore innovative solutions that are simplifying operations for service businesses. Whether you’re in contracting, facility management, or leading large teams across multiple locations, this episode is pa…

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Marketing in the Trades: Smart Strategies & Trade Show Wins with Sarah Williams 28:53

5M ago28:53

28:53

Summary In the latest episode of Service Evolution, host Jim Robinson sits down with powerhouse marketer and marketing director of IDIQ, Sarah Williams, to unravel the unique challenges and strategies for marketing in the trades. With decades of industry experience and a proven track record, Sarah delivers a goldmine of actionable insights for busi…

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Exploring the Future of Fire Safety and Tech Advancements with JC Mosquera 30:10

6M ago30:10

30:10

Summary In the latest episode of Service Evolution, host Jim Robinson dives into the evolving world of fire protection with JC Mosquera, President and CEO of National Fire Protection. This insightful conversation uncovers how cutting-edge technology and AI are poised to transform fire safety as we know it. JC, a seasoned expert with humble beginnin…

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Navigating IT Frustrations and Cybersecurity in a Digital World with Nathan Whittacre 25:43

6M ago25:43

25:43

Summary In part two of this episode of Service Evolution, Jim Robinson continues his deep-dive conversation with Nathan Whittacre, CEO of Stimulus Technologies. If you missed part one, it’s worth circling back! This follow-up builds on their discussion and delivers even more actionable insight for leaders trying to make sense of today’s rapidly cha…

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Thirty Years of Tech Evolution: Lessons from Stimulus Technologies with Nathan Whittacre 32:04

6M ago32:04

32:04

Summary In this episode of Service Evolution, Jim Robinson is joined by Nathan Whittacre, CEO of Stimulus Technologies, to explore the journey of building a tech-driven company from the ground up, the evolving landscape of AI, and the importance of authentic leadership. Nathan shares how his passion for technology, ignited as a teenager, became the…

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Operations in Action: Serving Clients and Keeping Projects Moving 29:09

6M ago29:09

29:09

Summary In this episode of Service Evolution, Jim Robinson sits down again with Matt Hackett, Director of Operations at CGP, to peel back the curtain on what it means to keep projects—and people—moving in the world of service and construction. This isn’t just about fixing problems; it’s about reassuring, communicating, and building trust with clien…

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Giving Back: How RFMA GIVES Is Transforming Communities 29:27

7M ago29:27

29:27

Summary In this episode of Service Evolution, Jim Robinson is joined by Debi Kensell from the Restaurant Facility Management Association (RFMA) to dive deep into the powerful spirit of giving embodied by the RFMA Gives initiative. Debi shares the heartfelt origins of RFMA Gives, spotlighting how the board’s vision in 2010 transformed a traditional …

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Behind the Job Title: The People and Culture at CGP with Matt Hackett 25:40

7M ago25:40

25:40

Summary In this episode of Service Evolution, Jim Robinson sits down with Matt Hackett, Director of Operations at CGP, for an inspiring conversation on leadership, overcoming adversity, and the power of company culture to unlock potential. Matt’s journey is a testament to resilience—rising from teenage homelessness to leadership through a mindset t…

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Behind the Booths: Strategies for Conference and Trade Show Success with Neil McQuiston 21:07

8M ago21:07

21:07

Summary In this episode of Service Evolution, Jim Robinson and Neil McQuiston discuss the significance of attending industry conferences, focusing on the benefits of networking, building relationships, and the importance of being present and engaged during these events. In today’s fast-paced business environment, industry conferences are more than …

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Interview with CEO Jim Robinson: Part 2 22:29

8M ago22:29

22:29

Summary In this episode of Service Evolution, the discussion centers around balancing innovation with tried-and-true business principles, particularly in an industry where the fundamentals—like construction and maintenance—remain largely unchanged, even as technology revolutionizes efficiency and project management. Jim shares how CGP utilizes cutt…

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Interview with CEO Jim Robinson: Part 1 26:06

9M ago26:06

26:06

Summary In this episode of Service Evolution, host Jim Robinson steps into the guest seat for a deep dive interview led by producer Bryan Fittin. With over forty years of experience in the construction and maintenance industry, Jim shares his remarkable journey from fixing lawnmowers as a kid to owning and leading CGP Maintenance and Construction S…

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Managing Chaos: Crisis Leadership in Facility Management 14:03

10M ago14:03

14:03

Summary In this episode of Service Evolution, host Jim Robinson explores the intricacies of crisis leadership across sectors like retail, hospitality, and facility management. The discussion pivots on the necessity of guiding teams through crises while promoting independence to reduce reliance on leadership during emergencies. Communication and rep…

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Bridging the Skills Gap: Recruiting the Next Generation of Facility Professionals 15:06

10M ago15:06

15:06

Summary In this episode of Service Evolution, host Jim Robinson delves into the pressing issue of the skills gap in the trades and crafts industries. The discussion kicks off with Jim exploring why there's a shortage of skilled tradespeople, suggesting that the allure of technology and phones might be drawing young people's attention away from trad…

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Exploring the Power of Autonomous Leadership: Live at RFMA’s 2025 Annual Conference 14:53

10M ago14:53

14:53

Summary In this episode of Service Evolution, host Jim Robinson is recording live from the 2025 RFMA Annual Conference in Las Vegas. Speaking to Luiz Flores and Rick Miller, Jim explores the dynamic world of autonomous leadership and hears the personal journeys of each guest. Jim kicks off the episode by emphasizing the critical need for strong lea…

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Empowering Communities: The Impact of Giving Back with Jim Robinson 22:58

11M ago22:58

22:58

Summary In this episode of Service Evolution, host Jim Robinson explores the importance and impact of giving back to the community, particularly within the construction trade, sharing an emotional personal story about his own experience with homelessness at a young age and how receiving a small act of kindness—a warm winter jacket—had a profound ef…

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Building a Strong Culture: Employee Loyalty and Financial Strategy with Jim Robinson 25:36

12M ago25:36

25:36

Summary In this episode of Service Evolution, host Jim Robinson shares invaluable insights on staying motivated and navigating economic challenges, revealing how his company has thrived for almost forty years. He emphasizes the significance of operating a cash-oriented business, as it provides financial freedom and insulation from the noise created…

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From Employee to Entrepreneur: Coaching Full-Time and Loving It - Part 2 29:27

1y ago29:27

29:27

Summary In this episode of Service Evolution, host Jim Robinson is joined by Lori Prust for part two. Lori is the owner of SOAR Clarity, a company on a mission to help women recognize their worth, live in their strengths, and recognize their blind spots, leading to more joyful and focused lives. SOAR’s vision is to foster a new trend of unconventio…

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From Employee to Entrepreneur: Coaching Full-Time and Loving It - Part 1 25:32

1y ago25:32

25:32

Summary In this episode of Service Evolution, host Jim Robinson is joined by Lori Prust, owner and coach at SOAR Clarity, a company on a mission to help women recognize their worth, live in their strengths, and recognize their blind spots, leading to more joyful and focused lives. SOAR’s vision is to foster a new trend of unconventional women, help…

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Mastering Facility Management: Best Practices for Today’s Leaders 17:52

1y ago17:52

17:52

Summary In this episode of Service Evolution, host Jim Robinson explores the dynamic world of facility management, emphasizing the significant role technology has played in transforming the industry. Jim shares his journey in the space, highlighting how the shift from manually handwritten work orders to more sophisticated AI-driven processes has re…

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Leading with Integrity: Setting Expectations and Building Authentic Teams 18:25

1y ago18:25

18:25

Summary In this episode of Service Evolution, host Jim Robinson explores the importance of authenticity and integrity in leadership, particularly in the context of hiring and team development. Jim emphasizes selecting team members who not only excel in their roles but also embody genuine service and a commitment to helping others. Additionally, he …

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Dollar Tree’s ESG Journey - Three Years Later 38:54

1+ y ago38:54

38:54

Summary In this episode of Service Evolution, Shawn Black and Jim Robinson are joined by Joshua Witte, the Director of ESG Sustainability and Energy at Dollar Tree. The interview explores Dollar Tree's ESG (Environmental, Social, and Governance) program and its progress over the past three years. Joshua shares that Dollar Tree has set ambitious goa…

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Economic Outlook and Recessionary Fears in the Service Industry 35:05

1+ y ago35:05

35:05

Summary In this episode of Service Evolution, Shawn Black and Jim Robinson dive deep into the service industry's current economic challenges, offering a wealth of advice for business leaders navigating recessionary fears. The conversation spans several critical topics, including customer retention, revenue diversification, and cost management, stre…

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Navigating Tough Times: Managing Team Dynamics When the Going Gets Tough 31:08

1+ y ago31:08

31:08

Summary Join us for this episode of Service Evolution as hosts Shawn Black and Jim Robinson discuss team dynamics and managing the team during tough times. They explore the signs of underperforming or distrustful employees and the importance of addressing these issues. Furthermore, they analyze the need for continuous growth and the challenges of m…

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Together We Thrive: Balancing Team Performance in the Workplace 37:24

1+ y ago37:24

37:24

Summary Join us for this episode of Service Evolution as hosts Shawn Black and Jim Robinson delve into the intricate world of team dynamics and effective leadership. Jim starts off by describing the dire consequences of a weak link in a chain, emphasizing the necessity of identifying and addressing weaknesses within a team to prevent potential fail…

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Mastering Management: Leading Across Performance Levels in the Service Industry 39:25

1+ y ago39:25

39:25

Summary Join host Shawn Black on Service Evolution as he engages in a dynamic conversation with business strategist and service industry veteran, Jim Robinson. Shawn and Jim delve into the nuances of team performance across various levels—high, middle, and low—within the service industry. Additionally, they explore what distinguishes these performa…

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Mastering Social & Emotional Intelligence in the Service Industry 37:11

1+ y ago37:11

37:11

Summary Join hosts Shawn Black and Jim Robinson for an enlightening discussion on the critical role of social and emotional intelligence in the service industry. In this episode, they dive deep into the interplay of these vital skills and how they shape interactions and leadership within service-oriented businesses. Shawn, with his dynamic backgrou…

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Mastering Talent Magnetism with Clifton Savage 57:05

2y ago57:05

57:05

Summary In this engaging and informative episode of the Service Evolution Podcast, Shawn Black co-hosts a dynamic discussion on the art of attracting top talent and mastering talent magnetism with Jim Robinson and special guest Clifton Savage. Clifton, founder and CEO of Service Leaders Society, has fifteen years of experience and a deep understand…

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The Customer Service Revolution: Why It's Trending in the Service Industry 43:05

2y ago43:05

43:05

Summary In this conversation, Shawn Black and Jim Robinson discuss the latest customer service trends in the service industry. They emphasize the importance of customer service and the shift from a nice-to-have personal touch to a must-have while exploring the blurring line between a company's brand and its customer service. Additionally, they delv…

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Navigating 2024's Customer Service and Leadership Trends 40:43

2y ago40:43

40:43

Summary In this episode of Service Evolution, Shawn Black and Jim Robinson explore the transformative landscape of customer service and leadership in 2024. They discuss the nuanced challenges of maintaining company culture in a remote work environment and the necessity of clarity in communication and face-to-face interactions. Additionally, they ex…

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Creating Unforgettable Customer Experiences with Jim Knight 46:31

2y ago46:31

46:31

Summary Get ready for a high-energy episode of Service Evolution as hosts Shawn Black and Jim Robinson sit down with world-renowned keynote speaker, best-selling author, and podcast host, Jim Knight. As a training and development expert, Jim teaches organizations of all sizes how to attain their own “rock star” status. Jim utilized his experiences …

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The Fine Line Between Micromanaging and Mentoring 38:55

2y ago38:55

38:55

Summary On this episode of Service Evolution, host Shawn Black is joined by Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit organization. In this insightful episode, Shawn and Jim unravel the complexities of leadership and explore the potential …

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Navigating the Leadership Tightrope: Overpromising, Under Delivering, and Reaching Too Far 30:10

2y ago30:10

30:10

Summary On this episode of Service Evolution, host Shawn Black is joined by Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit organization. In this thought-provoking episode, Jim and Shawn explore the intricate dynamics of leadership, particularly…

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Mastering B2B Content Magic: ABM, AI, & More W/ Sarah Noel Block 32:00

2y ago32:00

32:00

Summary Join hosts Shawn Black and Jim Robinson as they explore the essentials of content marketing, advanced strategies like account-based marketing (ABM) and artificial intelligence (AI), and the transformative power of workshops. In this enlightening episode, special guest and marketing guru Sarah Noel Block expands on the art of content marketi…

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Keeping It Real: Navigating Virtue Signaling in Service 38:51

2y ago38:51

38:51

Summary In this episode of Service Evolution, host Shawn Black and resident expert Jim Robinson delve into the intriguing topic of Virtue Signaling in the service industry. They define and demystify virtue signaling, explore its implications, and provide guidance on recognizing and avoiding this potential pitfall. The discussion highlights the impo…