A regular podcast about the Customer Success profession.
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CSM Podcasts
Getting an inside look on the prices of getting into community college Cover art photo provided by Paweł Czerwiński on Unsplash: https://unsplash.com/@pawel_czerwinski
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An exploration of students' perspectives on the education system.
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Welcome to CSM Toolbox with Isabel Ruiz. In each bi-weekly episode, we'll hear from experts in Customer Success, Product, Community Management and Marketing to name a few and learn more about their journey and insights.So, what's in your toolbox?
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Military Advice and Commentary
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CSM Radio Podcast is your gateway to the future of music production and management. Hosted by Concept Sweden Mgmt, this podcast dives deep into the cutting edge of music, technology, and artistry. Each episode showcases the stories behind the artists, the innovation that drives the industry, and how CSM uses the latest technology with a humanistic approach to elevate every creator. From insider insights to interviews with rising stars, CSM Radio Podcast is where the next big thing is born.
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Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager
Carly Agar | Customer Success Career Coach
Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you. I'm Carly Agar, your trusty 10+ year CS veteran and award-winning ...
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Trust Me, I'm a CSM is a light-hearted yet insightful take on all things Customer Success. William Belcher and his co-host Valerio Bianconi speak to the brightest minds in the field and debate some of the toughest conundrums CSMs and their colleagues face in the world of enterprise software.
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Konshuhs Agility-Project Manager Coach & Agile Coach, Trainer, Mentor & Author
Edward Coke, Jr, MSPM,PMP, CAPM, CSM, Agile Coach
Are you ready to elevate your project management game? Welcome to a dynamic podcast designed to disrupt traditional thinking and revolutionize your approach to project management. Blending the powerful frameworks, methodologies, and mindsets of the PMBOK, Agile, Scrum, and Kanban, infused with a strong focus on personal development, this podcast delivers real-world strategies and transformative insights. Hosted by a seasoned professional holding PMP, CAPM, and CSM certifications and boasting ...
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Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
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🎧Tune into our top rated Customer Focused Business Podcast for Founders, Executives, Business Owners & leaders on your favorite podcast player including; Apple, Spotify & Amazon! The reality is most companies struggle with their team management & SaaS utilization rates, averaging 30% & require continued optimization, on-demand support & employee training. Globally companies collectively lose $3.7 trillion per year due to poor customer experiences & insufficient revenue ops & customer intelli ...
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The Mariner’s Library brings forgotten & obscure sailing books to life, allowing them to pass on their hard-won knowledge to a new generation of sailors. Read by solo, round-the-world yachtsman and host of ’The Mariner’ podcast; Chris Stanmore-Major.
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Welcome to the Customer Retention Podcast — your go-to show for actionable insights on growing and retaining your SaaS customers using GoCSM and the HighLevel platform. Each episode dives into practical strategies, real success stories, and proven systems to reduce churn, boost engagement, and scale your customer success operations. Whether you’re a SaaS founder, agency owner, or CSM, you’ll get clear, no-fluff advice you can use immediately.
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Going in-depth on features, enhancements, and accelerators in the athenaOne EHR, as well as industry trends impacting those on the athenahealth network. Visit the athenahealth Marketplace (marketplace.athenahealth.com) to learn more about our partner sponsors.
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The Vanguard Wall Podcast bridges the gap as a fortress of strength and resilience, where modern-day warriors—veterans, law enforcement, and those forged in adversity—share their untold stories of bravery, discipline, mental health, perserverance and personal triumph. Each episode is a shield wall, defending the spirit of honor, courage, and brotherhood that binds warriors across time.
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Do you enjoy coffee with your murder? What about some spooky stories for dessert? Grab a seat, grab some delicious coffee and join us for coffee, spooky stories and tales of murdeeerr! Instagram @coffeespooksandmurder Twitter @CSM_Podcast Email: [email protected]
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Mastering Business Analysis
Dave Saboe, CBAP, PMP, CSM | Certified Business Analysis Professional | Agile Coach
Your key to advancing your career as a Business Analyst and beyond
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The Federation Front Line Report [FFLR] is weekly Faction Warfare news with a dash of wisecracking. Seasoned EVE Online veterans, Frozen Fallout and Samson walk you through the nuances of Faction Warfare. Live on Twitch twitch.tv/Federationfrontlinereport Sundays 23:00 EVE time, subscribe for your latest Faction Warfare updates! Also available at youtube.com/c/federationfrontlinereport on YouTube.
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You will learn how to perform basic Army drill instruction. This includes stationary drill and basic marching drill as demonstrated by JROTC cadets.
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Welcome to All Secure! Charge your devices, grab your earbuds, heat up some popcorn, and tune in to stories that unite us. You'll listen in to CSM (R) Tom and Jen Satterly discussing topics related to Veterans, active duty, first responders, military spouses, and the community as a whole. We will talk about relationships, current events, healing health modalities, and so much more. Tune in for a broad range of topics that are sure to entertain.
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Join us at Hangar 46, the Air and Space Power Centre's podcast for the Royal Australian Air Force. Each episode has a different guest joining us in the hangar for a chat with our hosts and cohosts. Our team covers topics like international relations, technology, ethics, culture, emerging air and space power challenges and more. Please note: This podcast is recorded in a live operational hangar, background noises may occur.
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The Academy of Neurologic Physical Therapy Degenerative Disease Special Interest Group (DDSIG) is a component of the American Physical Therapy Association. The DDSIG is comprised of physical therapists, physical therapist assistants, and students in physical therapy programs that have an interest in neurodegenerative disorders including Parkinson’s disease, multiple sclerosis, amyotropic lateral sclerosis, Huntington’s disease, and others. The DDSIG provides a forum to discuss advances in pr ...
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The Academy of Neurologic Physical Therapy Spinal Cord Injury Special Interest Group (SCI SIG) is a component of the American Physical Therapy Association. The mission of the SCI SIG is to optimize rehabilitation and maximize participation of persons with spinal cord injuries and disorders (SCI/D) as active members of their communities. The SCI SIG is comprised of physical therapists, physical therapist assistants, and students in physical therapy programs who share knowledge and expertise, ...
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Moments in Leadership is a podcast where you will hear firsthand about the careers of senior military leaders as they share their own unique and individual experiences. Moments in Leadership will immerse you in real-life stories where you will learn about the challenging situations these accomplished leaders faced and discover the lessons they learned early in their careers that were the most influential to developing their overall leadership style.
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Asset Champion Podcast | Physical Asset Management | Facility Management | Facilities Maintenance and Operations
Eptura™
The "Asset Champion Podcast" offers candid conversations with some of the industry's most successful asset management leaders. In each 20-minute episode, host Mike Petrusky talks with guests about emerging trends in asset management for fleet, construction, manufacturing, and facilities. You'll discover best practices that will help you streamline your preventive maintenance, work orders, inventory, inspections, and more. You'll also get to know each guest on a more personal level and hear t ...
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This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I wi ...
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Welcome to Untold Valor, a podcast with a unique focus on veterans with stories of courage, recovery, perseverance and strength. Listen as veterans share their perspectives on what it's like to battle mental health challenges, combat addictions, and overcome other adversities unique to those who have served. We'll also speak with experts who have valuable experience working with veterans through their recovery journeys. Our mission is to reach veterans with a message of recovery and hope. Un ...
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Firefighter / Paramedic / Business Owner & Entrepreneur/ EVE Online player since the beginning
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SOFcast is the official podcast of U.S. Special Operations Command. Listen to members of America's elite special operations forces discuss leadership, overcoming challenges, and current issues for the force. Hear from special operations personnel like Navy SEALs, Army Green Berets, Army Rangers, Marine Raiders, Air Force Special Operators, pilots, medics, communicators, and more!
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Jeff Kushmerek, with 20 + years of software professional services experience, gets deep into the details of Customer Success, Implementation, and Professional Services in software. Joined by experts in the industry, he covers everything from ops, growing teams, selling services and products, customer success, and everything in between.
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Ken Harbaugh tells the stories of service members who have distinguished themselves through an act of valor. These stories from the Civil War to present day include recipients who were originally overlooked for the medal as well as those who were celebrated at the time.This podcast is made in partnership with The National Medal of Honor Museum.
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Welcome to Contact Lost podcast, where we talk about competitive Warhammer 40,000, focusing on the Polish and international tournament scene. The show is brought to you by: Tomek "Tweak" & Michal "Joker" Watch out for new episodes every week! Logo: Blaze Music: www.bensound.com
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by Gamers for Gamers
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New PTs on the Block is a physical therapy podcast intended to help student physical therapists and new clinicians side step common pitfalls encountered when starting out as a new PT...on the block. Please contact us with feedback or suggestions for future episodes at [email protected]
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Real Talk for Women Who’ve Been There, Done That, and Are Ready for More Welcome to Crazy Stupid Midlife—the podcast for smart, powerful women who are rewriting the rules of what life looks like after 40. Hosted by two 40-something women who’ve navigated motherhood, career pivots, identity shifts, and everything in between, this is your go-to space for real, unfiltered conversations about midlife reinvention. Because midlife isn’t a crisis—it’s a comeback. A career change, a confidence glow- ...
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Building a consistent customer success practice is something I believe differentiates a growing company from a thriving company and that customer advocacy isn't only about building attitudinal loyalty, it's about doing the right thing for your customer in order for them to meet or exceed their desired outcome. Hi, I'm Tom Connery. Talking Customer Success was created to promote the value of customer success within the enterprise and small business. Support this podcast: https://podcasters.sp ...
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Home Health Minute: Home Health | Physical Therapy | Geriatrics
Home Health Section of the American Physical Therapy Association
The podcast for Home Health Physical Therapists/Assistants from the Home Health Acadamy of the American Physical Therapy Association. Regular conversations that will keep you informed, engaged, and better able to serve your patients.
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Strength in Gaming is a podcast of real nerds, with 8+ years of honest opinions. We deliver relentless gaming reviews and hilarious geek-filled entertainment. What are you waiting for? Join the nerdfest and subscribe now!
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The Infantry Podcast is a production done in support of the National Infantry Association. The Podcast aims to capture stories of those who have served including their families in order to provide lessons learned and experiential knowledge to the public. *The content shared is not an official DOD or Army product. The shared thoughts and views are those of the individual speaking. Sharing of the content does not equal endorsement of actions.
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Receptive has now been acquired by Pendo. Churn It Up is *the* Customer Success podcast providing tips and tricks from the best and brightest in the world of CS. Hosted by Aly Mahan, it's perfect for anyone working on the frontlines of CS or Support, and for Account Managers at SaaS organizations. We share war wounds, bask in heroic tales, and generally just chat about all things Customer Success. This podcast turns attention to CSMs about the day to day projects they manage, and ideas they ...
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The Shift is a regular podcast series produced by DemandFarm that brings strategic sales and account management leaders from global companies, as guests, to share their stories & experiences about the transition to digital Key Account Management. Increasingly, as customers prefer their B2B Sales interactions to remain virtual, Key Account Management has also shifted towards a virtual direction where technology comes to the forefront as a key differentiator and enabler. Account Managers and S ...
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Ep 24 Part 2: There's People Who Need You That Haven't Met You Yet" - Ranger CSM Michael Burke on His Darkest Day & Recovery
4:11:59
4:11:59
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4:11:59Send us a text From a 12-year-old kid in Montana wearing hand-me-downs to Command Sergeant Major—this is the story of what happens when you almost lose everything, and the fallen hero who saved you one last time. Command Sergeant Major Michael Burke (Ret.) served 14 deployments, completed 1,000+ combat operations, and rose from struggling private t…
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Get updates on the Federation Front Line Alliance and the CSM elections that are currently being voted on!
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CSM Joanne Naumann, U.S. Army - Leading at the Edge of Trust and Accountability
45:22
45:22
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45:22Command Sergeant Major Joanne Naumann, Senior Enlisted Leader for U.S. Army Special Operations Command, shares hard-earned lessons on humility, trust, and leadership in high-pressure environments. She joins Moments in Leadership for a powerful conversation about what it means to lead when the stakes are highest. Currently serving as the Senior Enli…
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Hangar 46: Supporting the Fight with Squadron Leader Zac Smit, Lieutenant Commander Jamie Imlay-Gillespie, and Wing Commander James Grigson
1:08:52
1:08:52
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1:08:52Hangar 46: Supporting the Fight with Squadron Leader Zac Smit, Lieutenant Commander Jamie Imlay-Gillespie, and Wing Commander James Grigson. "For those working at the tactical level, whether it's on a flight line, in a health centre, or behind the scenes in logistics, your work is critical in supporting the fight, keep it up." Join us in the hangar…
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Stop Accepting Average: How Effective Project Managers Rise Above Mediocrity
14:58
14:58
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14:58Stop settling for “good enough.” Most project managers don’t fail because of lack of skill—they fail because they accept mediocrity as the norm. This episode breaks that cycle. In this powerful conversation, you’ll learn why mediocre habits quietly destroy your influence, delay your growth, and limit the trust your team places in you. More importan…
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DD SIG Episode 59: Reactive Balance with Daniel Peterson
48:52
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48:52In this episode, host Parm Padgett interviews Dr. Daniel Peterson about how to conceptualize and begin to intervene in the area of reactive balance. He discusses his work with people with Parkinson’s Disease and Multiple Sclerosis and other emerging areas of work in the field. If you are curious about making balance training functional and impactfu…
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Comfort Won’t Earn You a CAPM: Why Execution Is the Only Path to Certification
12:34
12:34
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12:34Comfort feels good… until it becomes the barrier between you and your CAPM certification. In this episode, I break down the mindset shift every CAPM candidate must make: Stop planning forever and start executing consistently. You can’t talk your way into this certification. You can’t “feel ready” into it. You must act your way in. I walk through ei…
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Euno Health: Exploring New Paths to Veteran Wellness with Will Dengler
18:46
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18:46In this episode, we sit down with Will Dengler, a US Air Force veteran and founder of Euno Health. After completing his service, Will noticed significant gaps in the mental health care system and became determined to explore alternative modalities that could provide relief and healing. His journey led him to create Euno Health- a digital platform d…
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Want to Speak Like a Leader? Start Talking This Way
14:13
14:13
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14:13Most people talk. Leaders communicate. And the difference between the two? It’s not titles. It’s not data. It’s the voice behind the message. This episode breaks down nine leadership communication principles that shift you from sounding unsure… to sounding undeniable. You’ll learn how to anchor your message with stories, ask questions that drive ow…
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Episode 47: Tips for transitioning to Appointment Schedule
11:21
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11:21Since its launch in 2023, Appointment Schedule has gradually replaced the legacy scheduling workflow in athenaOne. Appointment Schedule offers more in-depth visibility to a provider or department’s schedule as well as open or booked slots, and it allows users to view the calendar and start booking without first selecting a patient. As of July, over…
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95. Two Ways to Use AI to Level Up as a Customer Success Manager
20:14
20:14
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20:14AI isn’t here to replace you—unless you let it. What if you could flip the script and use AI to become the most valuable Customer Success Manager in the room, no matter what your company throws at you (or doesn’t)? In this episode, I reveal the two high-impact ways CSMs are actually leveraging AI to stand out—one that repositions you as a trusted c…
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How to Build Digital Success Plans That Actually Drive Adoption with Alana Stoltzfus
51:32
51:32
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51:32Grab your copy of the 2025 Customer Experience Benchmarks Report: everafter.ai/benchmark In this episode of the Customer Success Pro podcast, host Anika Zubair speaks with Alana Stoltzfus, a leader in digital customer success at Okta. They discuss the evolution of customer success, the importance of digital growth, and how Okta's Success Hub enhanc…
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One Click Bug Reports Devs Love | Matt Rubright
54:11
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54:11Hey CX Nation, In this week's episode of The CXChronicles Podcast #272, we welcomed Matt Rubright, Chief Customer Officer at Jam.dev based in Seattle, WA. Jam powers the complete software development lifecycle, with AI that eliminates 84% of bug reproduction tasks, so your engineers can ship clean code faster. Jam AI adds the relevant logs and step…
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Expansion Notes and Null Sec Update - Nov 9th 2025
41:33
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41:33https://www.eveonline.com/news/view/catalyst-expansion-notes
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Stop Chasing Approval: The Leadership Shift Every Project Manager Must Make
16:05
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16:05🔥 EPISODE OVERVIEW Too many project managers lose their voice trying to please the loudest critic in the room. In this episode, I will unpack how the “validation trap” quietly steals confidence, derails projects, and turns strong leaders into silent performers. Using real-world stories and eight powerful principles, I will explain how to lead with …
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Spinal Cord Injury SIG: Episode 22: Interview with Dr. Chad Swank and Dr. Dannae Arnold
47:22
47:22
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47:22Join Kristen Cezat and Casey Kandilakis in this episode as we are joined by Dr. Chad Swank and Dr. Dannae Arnold to discuss their recent publication titled: Overground Robotic Exoskeleton Gait Training in People With Incomplete Spinal Cord Injury During Inpatient Rehabilitation: A Randomized Control Trial published in Archives of Physical Medicine …
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Ep. 164: "Keep It Human" – Advancing Technology and Innovation in Facility Management with Billy Holder, CFM of Project Aidra
19:52
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19:52Billy Holder, CFM is Founder & CEO at Project Aidra where he is as a dynamic and tech-savvy facilities professional who is passionate about driving facility management innovation. Mike Petrusky asks Billy about his FM career journey and how it led to the founding of Project Aidra, a company dedicated to building a future where more intelligent, aut…
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🎙️ Simplifying Project Management: 🔥 EPISODE OVERVIEW Ever tried to explain project management and watched eyes glaze over? In this episode, I will do my very best to simplify the complex world of project management by using kid-friendly analogies that make anyone... Yes, even a 5-year-old understands what project managers actually do. From baking …
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Episode 46: A chat with a pediatrician using AI in athenaOne
15:38
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15:38If you were at Thrive in early November, you were in the room when we introduced the AI-native clinical encounter, a reimagined experience that anticipates clinicians’ needs, surfaces relevant insights at the moment of care, and drafts documentation, orders, and diagnoses based on the clinician-patient conversation. Listen to a conversation with Dr…
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Empower Your Business Through Salesforce Utilization | Marcus Smith
38:39
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38:39Hey CX Nation, In this week's episode of The CXChronicles Podcast #271, we welcomed Marcus Smith, CEO at Cloud Trailz based in Atlanta, GA. Cloud Trailz offers their customers Saleforce help without all of the hassle by providing professional, expert users that come with the playbooks required to achieve utilization & success with the world's large…
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Hey CX Nation, In this week's CXWeekly Update episode I walk through some ideas, goals & CTAs that me & the team at CXC have been focused on. Full candor, we're in a full blown sales sprint to the end of the year to close 2025 with a bang & tee up the best year yet in 2026. We're also working on a ton of new customer focused business content -- inc…
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94. 6 LinkedIn Mistakes Costing You Customer Success Job Interviews
21:54
21:54
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21:54Think your LinkedIn profile is working hard to get you noticed by recruiters? Think again. Most job seekers (yes, even experienced CSMs) are practically invisible and it has nothing to do with the job market, your background, or even your Customer Success resume. In this episode, I break down the six silent LinkedIn mistakes that are killing your v…
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Driving More Value in Executive Business Reviews
38:18
38:18
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38:18Download The Objection Handling Guidebook for Customer Success: https://www.thecustomersuccesspro.com/offers/Z6Ng26vg/checkout In this episode of The Customer Success Pro Podcast, Anika Zubair takes a deep dive into one of the most misunderstood tools in Customer Success: the Quarterly Business Review (QBR). Too often, QBRs turn into reporting sess…
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The Hidden Risks Sabotaging Your Projects (And How to Stop Them)
17:11
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17:11🔥 EPISODE OVERVIEW Most projects don’t blow up; they sometimes quietly sink. This episode exposes the hidden risks that leaders overlook when status reports appear green, communication feels busy, and no one wants to admit something’s wrong. You’ll learn how to spot silent failure early, challenge assumptions with confidence, and lead your team wit…
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EP 24: I Almost Quit Rangers... Until This Delta Operator Changed Everything | CSM Michael Burke Pt. 1
4:17:09
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4:17:09Send us a text A 16-year-old mom. No father. A troubled Montana kid who didn't fit anywhere. Three days after graduation, he shipped out to become an Army Ranger—and almost quit before the war even started. Retired Command Sergeant Major Mike Burke takes us inside the pre-9/11 Ranger Regiment—when money was tight, morale was low, and the mission wa…
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Ultimate Accountability: Leadership When Projects Fail
9:50
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9:50🔥 EPISODE OVERVIEW Projects fail… but real leaders rise. This episode provides you with the mindset and tools to lead with confidence under pressure—protecting your team, communicating with authority, and standing your ground when the stakes are high. ✅ 1:1 COACHING If imposter syndrome is slowing you down or you’re not leading with the confidence …
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From the Skies to the Pulpit: Ben Wright’s Story of Duty, Faith, and Veteran Connection
24:16
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24:16In this episode of Untold Valor, we speak with Pastor Ben Wright, a retired Air Force veteran with 22 years of service, about his time in the military and his transition to ministry. Ben shares his experiences from flying C-130s during the Vietnam War and the airlift of refugees from Saigon in 1975, to his role in supporting the reunification of Ge…
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DD SIG Episode 58: Collaboration with the Residency & Fellowship SIG: Everything You Wanted to Know About Neuro Residencies
36:17
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36:17In this episode, we bring together a panel of guests to discuss neurologic physical therapy residencies. Host Chris Burke talks to ANPT RF SIG chair Christina Platko, along with DD SIG volunteers Madison Catalano, a residency graduate, and our very own podcast intern, Ayesha Sawnani, a PT student interested in residency. From logistics of applying …
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93. The Resume Makeover That Landed 3 Customer Success Interviews in Under a Month
22:41
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22:41What if the only thing holding back your Customer Success career is a resume that’s getting ignored even though you KNOW you bring the results, experience, and drive? In this episode, I share the real story of Maya, a seasoned Customer Success Manager (CSM) with a killer track record who was stuck applying into the void. She thought her Customer Su…
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Rethinking Health Scores in Customer Success with Sean Reid
53:26
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53:26Want to win a free pair of airpod pros, sign up for a demo with Vitally: https://www.vitally.io/cspro Download The Value Storytelling Handbook: https://www.thecustomersuccesspro.com/offers/bwVCZUYL/checkout In this episode of the Customer Success Pro Podcast, host Anika Zubair speaks with Sean Reid, an award winning CS leader. They explore why “gre…
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7 of 7 | Kevin Robbins | From Detroit Streets to Green Beret: CSM Robbins Honors MSG Gregory Trent
1:42:51
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1:42:51Send us a text The Vanguard Wall Podcast Presents: The Quiet Professional - The MSG Gregory Trent Series (Final Episode) In this emotional series finale, Command Sergeant Major Kevin Robbins (ODA 3422) shares his perspective as a member of the sister team that fought alongside MSG Gregory Trent's ODA 3424 during their 2012 deployment to Afghanistan…
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Episode 45: The Fall 2025 Release -- and beyond
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41:51The Fall 2025 Release talks place from November 12-14. If you missed the recent Fall 2025 Release Walk-through webinar, we're publishing a conversation with Chief Medical Officer Dr. Nele Jessel that we featured in that webinar, a conversation that focused on the various ways we're using AI to transform the clinician experience in athenaOne, both w…
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Ep. 163: "Take a Chance" – A Time of Rapid Change and Innovation in Asset and Facility Management with Colette Temmink of Voxel
21:15
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21:15Colette Temmink is a corporate real estate, facilities and operations leader at Voxel committed to making a positive impact championing safe, efficient and sustainable workplace technology. Mike Petrusky asks Colette about how asset and facility management has evolved from a purely tactical focus to a more strategic and technology-oriented professi…
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6 of 7 | Mike Swenson | Green Beret Warrant Officer Reveals What Really Happened When His Brother Was Shot in Afghanistan
1:33:29
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1:33:29Send us a text 🎯 THE UNTOLD STORY FROM THE BATTLEFIELD Former Green Beret Warrant Officer Mike Swenson breaks his silence about one of the most devastating days in Special Operations history. On July 31st, 2012, his team leader and brother-in-arms Master Sergeant Gregory Trent was shot in Afghanistan. 💥 WHAT YOU'LL DISCOVER: The moment everything c…
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92. How to Make Your Interview Stories Memorable
21:55
21:55
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21:55Have you ever nailed every job interview question but still walked away with nothing but a “thanks, but no thanks”? You’re probably blending in without even realizing it. In this episode, I’m revealing the real reason great Customer Success candidates keep getting passed over. And it’s not your experience, it’s that your stories sound like everyone…
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5 of 7 | Dovid Berg | Green Beret Fights to Save Brother-in-Arms During Ambush
1:19:20
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1:19:20Send us a text 🎖️ BROTHERHOOD BEYOND DEATH 🎖️ When Master Sergeant Gregory Trent was shot in Afghanistan in 2012, his teammate Dovid risked everything to save him. What happened next will restore your faith in American heroes. This is the untold story of ODA 3424 - the Special Forces team that epitomized what it means to be a "quiet professional." …
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Train AI to be Your Revenue Generating Co-Pilot Guide: https://www.thecustomersuccesspro.com/offers/P66P25Uw/ In this episode of the Customer Success Pro Podcast, Anika Zubair explores the phenomenon of customer ghosting, particularly during the Halloween season. She discusses the reasons why customers may go silent, the common mistakes made by cus…
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Running for CSM Interview with Arrowspeeed Bounty - Oct 25th 2025
1:07:17
1:07:17
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1:07:17Arrowspeeed Bounty's Eve Story and Experience I started playing Eve in 2014, working my way through the new player stage with 2 friends, all of us learning together. Both friends have long since left the game (one through a sad death, the other still in contact in a Steam chat), but their characters still sit in my corp, my own sentimental salute t…
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EP:23 From Green Beret to Wildlife Warrior: British Vet Trades Iraq Combat for African Bush Survival
5:58:48
5:58:48
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5:58:48Send us a text This Episode is sponsored by Dr Taylor Bosley Precision Wellness Group Full Hormone Optimization https://www.precisionwellnessgroup.com/contact Mention Vanguard20 for 20% off initial consultation A British kid lands in America 24 hours before 9/11. One month later, he's enlisting in the US Army. This is Kevin Garrad's story. Born in …
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Running for CSM Interview with Orion Sa-Solo - Oct 21st 2025
46:07
46:07
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46:07Orion Sa-Solo's EVE Story A relative asked me to play EVE Online in 2013 and then immediately pushed me into starting an industry corp in High Sec Yulai Heavy Industries. We mined together, built ships and eventually even capitals as we grew into a solid group, then ventured into Null Sec as renters. Over time we drifted apart, and I discovered PvP…
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Hangar 46: Air Force Safety Month with Corporal Caitlin Russ and Flight Sergeant Owen Robottom
46:17
46:17
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46:17Hangar 46: Air Force Safety Month with Corporal Caitlin Russ and Flight Sergeant Owen Robottom "You can influence from anywhere. It's not bound by rank." Join us in the hangar as Corporal Caitlin Russ, Enlisted Aviator of the Year, and Flight Sergeant Owen Robottom, Human Performance and Safety, discuss the ‘Warfighter Mindset' as this year's Air F…
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4 of 7 | CSM David Waldo | The Green Beret Who Broke the Internet Opens Up: CSM David Waldo's Most Raw Interview Yet
39:45
39:45
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39:45Send us a text 🎖️ The voice you've heard across the internet. The heart you've never seen. Command Sergeant Major David Waldo - the top enlisted leader overseeing ALL five active duty Green Beret groups and two National Guard groups - delivers his most powerful interview yet in honor of Master Sergeant Gregory Trent, KIA Afghanistan 2012. What CSM …
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Episode 44: Transforming your revenue cycle experience
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20:17
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20:17Imagine a world where every step of patient care and the revenue cycle work together in a faster, smarter way, and where documentation is generated from what is said during the encounter, and is complete and compliant, with real-time, autonomously coded claims. Our ambition is to reduce your revenue cycle workload by at least 50% by 2027, while, at…
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91. Stop Chasing Promotions as a CSM Start Reverse Engineering Them. (Here's How)
19:47
19:47
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19:47Ever feel like your career is stalled because you’re waiting for someone to notice all your hard work? Honestly? That “wait and hope” strategy is costing you months (if not years) on the path to your next promotion. That’s why I’m breaking down the exact step-by-step strategy I use with my coaching clients to reverse engineer their career growth an…
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3 of 7 | Carl Hoover | Special Forces Medic Couldn't Save His Best Friend - The Day Everything Changed
2:17:56
2:17:56
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2:17:56Send us a text 🎖️ THE HARDEST STORY A SPECIAL FORCES MEDIC EVER HAD TO TELL Carl Hoover was the Team Sergeant and Special Forces medic who held his dying teammate in his arms. Master Sergeant Gregory Trent was shot in the head during a firefight in Afghanistan, and Carl - despite all his training - couldn't save him. This is Carl's story. Raw. Unfi…
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Implementing a Customer Success Strategy from Scratch
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27:52
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27:52Train AI to be Your Revenue Generating Co-Pilot Guide: https://www.thecustomersuccesspro.com/offers/P66P25Uw/ In this episode, Anika Zubair discusses the challenges and strategies for building a Customer Success (CS) function from scratch. She shares her personal experiences, common mistakes to avoid, and emphasizes the importance of strategic focu…
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Reclaiming Strength: Healing, Resilience, and Transformation as a Veteran Survivor with Vanessa Morbeck
15:38
15:38
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15:38In this powerful episode of Untold Valor, U.S. Army veteran, speaker, and author Vanessa Morbeck opens up about her journey through trauma, survival, and recovery. After enduring multiple assaults during her military service and navigating years of isolation and injustice, Vanessa shares how she’s worked to rebuild her life- finding strength in mot…
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2 of 7 | Tim Bostion | Green Beret's Promise: A Warrior's Ultimate Tribute
1:32:10
1:32:10
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1:32:10Send us a text Episode 2 of 7 in the series of The Quiet Professional: The Master Sergeant Gregory Trent Story In this deeply moving episode, we sit down with Tim Bostion, best friend and teammate of Master Gregory Trent, as he shares intimate stories of their unbreakable bond forged through service, sacrifice, and brotherhood. Tim opens up about t…
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