Best Call Center Operations Podcasts (2025)

1
Call Center Frustrations, Nissan Kills Some Dealer Incentives, US Auto Sales Recalibrate ft. Chad Cunningham, Andy Wright | Daily Dealer Live 5.5 57:01

6h ago57:01

57:01

Today's show includes Chad Cunningham, CEO of DuPONT Registry Exchange, Andy Wright, Managing Partner of VINart Dealerships. This episode is brought to you by: CDG Recruiting - Building on the success of my industry job board, I’m launching CDG Recruiting — a more hands-on, white-glove automotive recruiting service. Our team has decades of experien…

1
The New Playbook For Vehicle Titling: How One State is Leading the Charge | Industry Spotlight 34:09

1d ago34:09

34:09

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Kimberly Scogin, Controller at Hudson Management Group, and Shane Bigelow, CEO of CHAMP Titles.This episode of the Car Dealer…

1
Episode #100!! Time jumping, Generate, Operate, Destroy, and the necessity of wholeness 1:16:21

16h ago1:16:21

1:16:21

Hello everyone and welcome to this installment making it #100!!! Come along and explore with me the purpose behind the veils of society! in this episode I dig into some notes and into the happenings of this world as of late. talking points include: Is reality really real?, safety in teams, 440 isnt the problem, gameshow Earth, holding it down to pu…

1
PFG Archives: Grafting with Lupe Rios, Silvopasture with Eliza Greenman, and Farm Loans with Paul Dietmann 53:07

2d ago53:07

53:07

Lupe Rios talks about grafting, Eliza Greenman talks about mulberries and fruit exploring, and Paul Dietmann talks about farm loans and financing in these interviews from the 2019 Perennial Farm Gathering. Show notes at www.SavannaInstitute.org/PerennialAFBy Savanna Institute

1
Why a 2x Auction Founder Is Flipping the Wholesale Script—And Paying Dealers When They Sell Cars | Joe Neiman, President of DealerClub 45:53

5d ago45:53

45:53

Today I’m joined by Joe Neiman, President of DealerClub, part of the Cars Commerce ecosystem. We dive into the details behind his $25M exit, how reputation-based wholesale is shaking up the auction block, why he’s paying dealers to sell on DealerClub, and more. This episode is brought to you by: 1. DLRdmv - Dealers, are you still stuck using outdat…

1
4x'ing Used Car Sales: This Franchise Dealers Ultimate Pre-Owned Playbook | JR Toothman, Dealer Principal at Toothman Ford 43:07

7d ago43:07

43:07

Today I’m joined by JR Toothman, Dealer Principal at Toothman Ford. We break down how he’s quietly 4x’ing used car sales—his secret acquisition playbook, the hailstorm that led to his biggest sales day ever, and the behind-the-scenes strategy powering his used car empire. This episode is brought to you by: 1. OPENLANE - The world’s best online deal…

1
Why Most Dealers Fail at Lead Follow-Up—And How Tech Closes the Gap | Industry Spotlight 45:23

12d ago45:23

45:23

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Yuriy Demidko, Chief Information Officer at DPFox; and Matthew Muilenburg, Chief Product Officer at Impel. This episode of th…

1
Episode 170: From Engineer to Global Real Estate Investor – Tom Prevost’s Diversified Wealth-Building Playbook 51:40

12d ago51:40

51:40

In this episode of The Jay Young Show, Jay Young and co-host Jordan Soto sit down with commercial real estate investor Tom Prevost, who shares his journey from engineering to building a global investment portfolio. With 13+ years of experience across multifamily, retail, agriculture, and international hospitality—Tom breaks down how he evaluates op…

1
"GMs Don’t Get Finance": How This Operator Uses F&I to Outrun the Market | Chase Channell, General Manager of Victory Honda Jackson 52:25

14d ago52:25

52:25

Today I’m joined by Chase Channell, General Manager of Victory Honda Jackson. We get into how he went from college dropout to GM by 25, why mastering finance separates good GMs from great ones, and why he still personally desks every single deal at his store. This episode is brought to you by: 1. DLRdmv – Dealers, are you still stuck using outdated…

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Why Tariffs Could Fuel a Used Car Squeeze– And How Dealers Are Pivoting | Industry Spotlight 34:43

16d ago34:43

34:43

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Doug Obenhaus, President Texas Auto Sales, and David Kang, Chief Marketing & Analytics Officer, Copart. This episode of the C…

1
#104 Putting the tar back in Tartaria 48:36

17d ago48:36

48:36

In this episode of the Red Thread Podcast, We return to Tartaria and its implications on our understanding of history and technology. Delving into the significance of tar, the hidden meanings in language, and the historical context of mounds and kilns. This episode also touches on personal growth, reflections on home, and the sustainability of huma…

1
2025 Geek Gauge CCaaS Rankings! 18:24

17d ago18:24

18:24

Send us a text In this episode of the Advice from a Call Center Geek podcast, we unveil our highly anticipated 2025 Geek Gauge CCaaS Rankings. We break down the comprehensive analysis of the top 19 Contact Center as a Service platforms, showing which vendors truly lead the pack in 2025. Using a groundbreaking approach that combines ChatGPT's analyt…

1
Who Killed The Loaner Car– And Why Service Customers Don’t Miss It | Industry Spotlight 25:31

19d ago25:31

25:31

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Cody Hansen, Fixed Operations Director Ferman Automotive, and Matt Gonzalez, Sr. Account Executive, Automotive at Uber. This …

1
Ep. 169: From Call Centers to Crisis Management: Joseph Moise on Leading in Tech 54:50

19d ago54:50

54:50

In this episode, host Jay Young and co-host Jordan Soto sit down with Joseph E. Moise, Jr., a retired technology and operations executive with over 30 years of experience, including key leadership roles at Union Pacific Railroad. Joe’s impressive career journey began with a foundation in accounting and computer science, evolved through dual master’…

1
Sembrando Vida, A Flagship Agroforestry Program in Mexico - with Pablo Gonzalez Moctezuma and Sophia Winkler-Schor 1:17:06

18d ago1:17:06

1:17:06

In 2018, the Mexican government launched a national program called Sembrando Vida, or “sowing life”, with the goal of reducing poverty and reforesting rural areas with agroforestry. Since the program’s launch, it has paid out billions of dollars and impacted over a million acres, and is now expanding to other central American countries. In this epi…

1
How Family Turmoil—And A Patriarch’s Dying Wish—Sparked A Bold New Chapter For Crain Automotive | Christian Crain, VP of Operations at Crain Automotive 49:15

21d ago49:15

49:15

Today I’m joined by Christian Crain, VP of Operations at Crain Automotive — a 16-store dealer group based in Arkansas. We dig into a story that’s both unique and all too common in the car business: generational turmoil, how control can fracture a family, what it takes for the next generation to rebuild and much more. CDG's Automotive Tariff Tracker…

1
How a Superbowl Champion Helped Cable Dahmer Crack The Code On Interstate Vehicle Shipping | Industry Spotlight 30:23

26d ago30:23

30:23

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Tom Bear, Platform Used Car Director at Cable Dahmer Automotive Group, Stephan Morris, Used Vehicle Acquisition Manager at Ca…

1
Ep. 168: Navigating Commercial Real Estate & Alternative Investments with TJ Rossi 54:26

26d ago54:26

54:26

In this insightful episode of The Jay Young Show, host Jay Young and co-host Jordan Soto are joined by TJ Rossi, a seasoned expert in commercial real estate, private equity, and alternative investments. With a wealth of experience, TJ shares his journey to success, including his unique approach to value-add strategies in portfolio management and th…

1
Average Is the Enemy: How Hospitality Became This Dealer's Strategy for Standing Out | Michael Wood, GM at Jaguar and Land Rover of Virginia Beach 46:46

28d ago46:46

46:46

Today I’m joined by Michael Wood, GM at Jaguar Land Rover Virginia Beach. We discuss Jaguar returning to its roots as a niche sports car brand, the existential crisis facing car dealerships, whether “negotiation-free” really matters—and more. This episode is brought to you by: 1. SalesApe (AI Agent Group LTD) - SalesAPE is the AI sales rep built fo…

1
What to Demand from Your 2025 Outsourcing Partner- Setting Up Your RFP 23:23

1M ago23:23

23:23

Send us a text In 2025, outsourcing isn’t just about price, it’s about AI, partnership, tech, and long-term CX strategy. In this episode, Tom Laird breaks down exactly what to look for in a modern contact center outsourcing partner and how to build an RFP that separates real CX tech players from the fluff. From AI expectations and data transparency…

1
The Hidden EV Hurdle: Why Charging Still Stumps Buyers & How Dealers Can Fix It | Oliver Phillips, Chief Operating Officer of Qmerit 26:18

1M ago26:18

26:18

Today I’m joined by Oliver Phillips, COO of Qmerit. We break down the #1 EV problem dealers aren’t talking about—and how to solve it, why Florida is quietly becoming an EV powerhouse, how EVs are cutting through the political noise, and a whole lot more. This episode is brought to you by: 1. OPENLANE - The world’s leading online dealer marketplace …

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Ep. 167: Enhancing Charisma, Personal Branding, & Charisma with Mary Gardner 1:03:13

1M ago1:03:13

1:03:13

Join Jay Young and co-host Jordan Soto on this insightful episode of The Jay Young Show as they interview Mary Gardner, Charisma Coach and Founder of The Inspirational Speakers Academy. Discover practical tips on enhancing your charisma, building a personal brand, and mastering public speaking. Mary shares her expertise, including her work with cel…

1
Perennial Beverage Workshop: Maple Syrup Sparkling Water, Acorn Kombucha, Shrub-Grown Shrubs, and More 46:23

1M ago46:23

46:23

Perennial beverage makers discuss the processing, marketing, and development of syrups, sparkling waters, salves, cordials, shrubs, beers, wines, and other beverages made with perennial ingredients in this recorded workshop from the 2024 Perennial Farm Gathering. Show notes at www.savannainstitute.org/PerennialAF…

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Auto Tariffs Are Coming– Now What? | Emergency Podcast With 8 Top Dealers And Insiders 53:30

1M ago53:30

53:30

Today on the show: A powerhouse panel breaks down one of the most urgent issues facing auto retail — tariffs. With major policy shifts on the horizon, I brought together some of the industry's top operators, economists, and insiders to cut through the noise and unpack what tariffs could mean for dealers, OEMs, and the entire retail ecosystem. This …

1
The Data Battle in Auto Retail: Who’s Losing, and How Dealers Can Take Control | Chad Rycenga, Chief Product Officer at Authenticom 32:14

1M ago32:14

32:14

Today I’m joined by Chad Rycenga, Chief Product Officer at Authenticom. We’re breaking down the data battle playing out on dealership lots — how dealers are protecting customer info, where the threats are coming from, and how smart businesses are using data to unlock serious profits. This episode is brought to you by: 1. CRC Transport LLC - If you’…

1
The Survey Delusion: Why NPS and CSAT Are Failing Your Call Center 25:10

1M ago25:10

25:10

Send us a text EPISODE DESCRIPTION: Are your post-call surveys actually providing meaningful insights, or just creating a dangerous illusion of customer understanding? In this eye-opening episode of Advice from a Call Center Geek, we tackle the uncomfortable truth about those NPS and CSAT metrics your executive team loves so much. The shocking real…

1
Ep. 166: Exploring Oil & Gas Operations, Drilling, and Growth Strategies 48:38

1M ago48:38

48:38

In this episode of The Jay Young Show, Jay sits down with Kelly Duncan, EVP of Operations, and George Hannah, SVP of Growth at King Operating Corporation. They dive deep into the intricacies of oil and gas operations, drilling strategies, and growth tactics that fuel King Operating's success. From exploring the lifecycle of a well to discussing inn…

1
Humbled, Sober, and Scaling to $1B a Year: The Faith-Driven Rise of a 5th-Gen Auto Dealer | Andrew Dahl, President at Dahl Automotive 48:09

1M ago48:09

48:09

Today, I’m sitting down with Andrew Dahl, President at Dahl Automotive, a 12 franchise dealer group based in Wisconsin and Minnesota to discuss: How He's Scaling to $1B a Year, Why 'entitlement' almost ruined a 5th-generation family legacy, How he found found a higher power to change his life and much more. This episode is brought to you by: 1. Sto…

1
How Tesla, Tariffs & Market Shifts Are Reshaping Car Sales | David Thomas, Director of Content Marketing at CDK Global 36:01

2M ago36:01

36:01

Today, I’m sitting down with David Thomas, Director of Content Marketing at CDK Global to discuss: Tesla polarizing customers and the brands they are flocking to, The potential impact of auto tariffs and how manufacturers are pivoting, the coming drought of used rental inventory—plus much more. This episode is brought to you by: DriveHRIS - DriveHR…

1
Ep. 165: Inside the World of Landmen: Real vs. Fiction with Aaron Ledyard 53:55

2M ago53:55

53:55

In this episode of The Jay Young Show, host Jay Young and co-host Jordan Soto sit down with Aaron Ledyard, an experienced landman with over 20 years in the oil and gas industry. Aaron shares insights into the critical role landmen play, their daily responsibilities, and how technology has transformed their work.The conversation takes a deep dive in…

1
Inside Nissan’s Comeback Gameplan: Profitability, Product Mix, And The Long Road Ahead | Vinay Shahani, Chief Marketing & Sales Officer Nissan/Infiniti USA 52:10

2M ago52:10

52:10

Today, I’m sitting down with Vinay Shahani, Chief Marketing & Sales Officer at Nissan/Infiniti USA. We break down Nissan’s comeback strategy, how its product mix is evolving, whether or not the brand is "over-dealered," and what it all means for the future of the franchise—plus much more. This episode is brought to you by: 1. Corpay - Corpay is tra…

1
“This Felt Really Hard” - Obstacles to Perennial Adoption for Non-Operating Landowners 54:49

2M ago54:49

54:49

Host Jacob Grace talks with his friend Alex about her family’s experiences as non-operating landowners trying to establish perennial management on their historic Wisconsin farm, and the hurdles and roadblocks they have encountered along the way. Show notes at www.SavannaInstitute.org/PerennialAFBy Savanna Institute

1
Buy-Sell Boom or Bust? The Truth About Dealership Mergers in 2025 | Alan Haig, President of Haig Partners 57:45

2M ago57:45

57:45

Welcome to the Car Dealership Guy Podcast. In this episode, I welcome back Alan Haig, CEO of Haig Partners to discuss: Why dealers are lining up to buy Stellantis stores, Why "Japan Inc." won't let Nissan fail, the vibe shift on dealership profitability in 2025, and how 10 million cars disappeared from American roads. This episode is brought to you…

1
Ep. 164: Energy Insights with King Operating Corporation | Oil & Gas Trends & Future Outlook 50:32

2M ago50:32

50:32

In this episode of The Jay Young Show, host Jay Young, Founder and CEO of King Operating Corporation, and co-host Jordan Soto sit down with key leaders from King Operating Corporation—Ryan Goeres, Production Advisor; Bill Phillips, EVP of Land and Business Development; and Steve Rosenbaum, SVP, Growth team. Together, they discuss the latest trends …

1
State of the Car Market: Luxury Squeeze, Leasing Lifeline & OEM Tech Failures | Andrew Wright, Managing Partner @ VINArt Dealerships 1:03:21

2M ago1:03:21

1:03:21

Welcome to the Car Dealership Guy Podcast. In this episode, I sit down with Andrew Wright, Managing Partner at Vinart Dealerships. This episode is brought to you by: 1. Phone Ninjas - Is your store missing opportunities before they even hit the lot? Phone Ninjas helps dealers maximize every opportunity with custom scripts and critical coaching on a…

1
Ep. 163: Anthony Scaramucci on Crypto, Leadership, and His Evolving Political Journey 55:34

2M ago55:34

55:34

In this episode of The Jay Young Show, Jay is joined by Anthony Scaramucci, the founder and managing partner of SkyBridge Capital, global thought leader, and author of The Little Book of Bitcoin. Anthony opens up about his dynamic career in finance, from co-founding Oscar Capital to leading SkyBridge and exploring the future of alternative investme…

1
Benzs and Bowties: Dealership Secrets of The General Sales Manager Redefining Automotive Content | Doug Horner, GSM of North Olmstead Mercedes-Benz 42:48

2M ago42:48

42:48

Welcome to the Car Dealership Guy Podcast. In this episode, I sit down with Doug Horner, General Sales Manager of North Olmsted Mercedes-Benz and the creator behind the wildly popular Benzs and Bowties social media accounts. We discuss why he’s intentionally leaving $50K on table with every G-Wagon he sells, how he’s generating half of his leads th…

1
Industry Spotlight: Tasca Auto Group's Secret to Bringing Long-Lost Customers Back To The Dealership 35:41

2M ago35:41

35:41

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Bob Tasca III, VP of Tasca Automotive Group, and Ryan Maher. CEO of BizzyCar. This episode of the Car Dealership Guy Podcast …

1
Hedgelaying in the UK with Martin Turner, George Pidgeon, and Steven McCulloch 1:23:29

2M ago1:23:29

1:23:29

This January, Savanna Institute staff member MJ Oviatt visited the UK to study hedgelaying with members of the Blackdown Hills Hedge Association. In this episode, we hear MJ’s recorded conversations with hedgelayers Martin Turner, George Pidgeon, and Steven McCulloch. Show notes at savannainstitute.org/PerennialAF/…

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Ep: 162: NAPE 2023: Understanding 1031 Ventures with Donna Cowdrey | The Jay Young Show 24:02

2M ago24:02

24:02

Join Jay Young and co-host Jordan Soto LIVE from NAPE on The Jay Young Show, the world's largest oil and gas expo! In this episode, they interview Donna Cowdrey of 31 Ventures to discuss the ins and outs of 1031 exchanges. Learn how you can defer capital gains taxes by selling a property and reinvesting the proceeds into a "like-kind" asset. Donna …

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Lessons From Lithia And Beyond: The Habits Driving A Successful Dealer Group With Happy Employees | Michael Speigl, Dealer Principal of WE Auto 1:01:06

2M ago1:01:06

1:01:06

Welcome to the Car Dealership Guy Podcast. In this episode, I sit down with Michael Speigl, Dealer Principal of We Auto, a Michigan-based dealer group. We discuss the lessons he learned from working for Lithia and how they shaped his own dealerships, why he’s investing over $250K in company culture, and the phone call that changed his family’s life…

1
Ep. 161: 50 Years in Oil & Gas: Doug Sandridge's Industry Insights | The Jay Young Show 27:47

2M ago27:47

27:47

Join Jay Young and Jordan Soto on The Jay Young Show as they sit down with Doug Sandridge, a veteran of the oil and gas industry with an incredible 50-year career. Doug shares his experiences, from his early days in Midland, Texas, to his current work at Fulcrum Energy in Denver. Hear about his involvement in the development of the Niobrara Shale i…

1
How Van Horn Auto Group Is Capitalizing on the Final Customer Touchpoint—The Card Swipe | Industry Spotlight 32:58

2M ago32:58

32:58

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Jennica Krebsbach, Controller at Van Horn Auto Group, and Julie Douglas, CEO of Dealer Pay. This episode of the Car Dealershi…

1
Beyond AHT and SLA: How to Measure Success in AI-Powered Contact Centers 20:00

2M ago20:00

20:00

Send us a text Traditional contact center metrics like Average Handle Time and Customer Satisfaction scores have served the industry well for decades. But as AI transforms how we serve customers, through virtual agents, agent assistance tools, auto-quality assurance, and intelligent summarization, yesterday's KPIs are no longer enough. In this grou…

1
Ep. 160: From Ledger Books to Big Deals: A Finance Guru's Journey 15:43

2M ago15:43

15:43

Join Jay and Jordan on the Jay Young Show from NAPE Expo as they sit down with finance expert Howard Selzer. Howard shares his incredible career journey, from his early days as a general ledger accountant (yes, with handwritten ledgers!) to orchestrating hundreds of millions of dollars in transactions. He recounts his experiences in the Congo, navi…

1
No B.S. Dealer Strategy: How Brett Sutherlin Built a Toyota Powerhouse (& What Brands He’s Avoiding) | Brett Sutherlin, Dealer Principal of Sutherlin Automotive Group 46:50

2M ago46:50

46:50

Welcome to the Car Dealership Guy Podcast. In this episode, I sit down with Brett Sutherlin, Dealer Principal of Sutherlin Automotive Group, to discuss: His no B.S. dealer strategy and what brands he's avoiding, How he's doubling margin vs his competition with Google Business Profiles, Buying dealerships off of Linkedin and much more. This episode …

1
Ep. 159: Unlocking Investment Strategies with Ben Carmona on The Jay Young Show 1:01:52

3M ago1:01:52

1:01:52

In this episode of The Jay Young Show, Jay sits down with Ben Carmona, managing partner at Perch Wealth, to discuss his 20+ years of experience in real estate investments and financial strategies. Ben shares his expert insights on 1031 exchanges, Delaware Statutory Trusts, and alternative investment products like non-listed REITs and BDCs. Tune in …

1
Hard Lessons Learned: Brute-Forcing His Way to 12 Dealerships & $1B+ Revenue | Matt Bowers, Dealer Principal at Matt Bowers Auto Group 56:50

3M ago56:50

56:50

Welcome to the Car Dealership Guy Podcast. In this episode, I sit down with Matt Bowers, Dealer Principal of Matt Bowers Automotive Group, to discuss how he brute-forced his way to 12 dealerships and $1 billion in revenue, his unlikely start in the car business and tumultuous path to becoming a powerhouse auto group owner, the most important factor…

1
Culinary Creativity with Beth Dooley, Francesca Hong, and Odessa Piper 1:02:14

3M ago1:02:14

1:02:14

Chefs and perennial food advocates Beth Dooley, Francesca Hong, and Odessa Piper discuss cooking and baking with perennial ingredients, favorite recipes, and suggestions for being engaged and “curious eaters” in this recorded session from the 2024 Perennial Farm Gathering. Show notes at www.savannainstitute.org/PerennialAF…

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Ep. 158: AI & Energy Strategy: Jeff Krimmel at NAPE Houston 2025 32:30

3M ago32:30

32:30

In this episode of The Jay Young Show, Jay and co-host Jordan Soto sit down with Jeff Krimmel, founder of Krimmel Strategy Group, live from NAPE Houston 2025. Jeff shares how he went from earning a Ph.D. in mechanical engineering to working in market intelligence and business strategy for the energy industry. They dive into his career journey, the …

Podcasts Worth a Listen

Call Center Operations Podcasts

Podcasts Worth a Listen