Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
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Call Center Operations Podcasts
From Earth orbit to the Moon and Mars, explore the world of human spaceflight with NASA each week on the official podcast of the Johnson Space Center in Houston, Texas. Listen to in-depth conversations with the astronauts, scientists and engineers who make it possible.
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Forum tells remarkable and true stories about who we are and where we live. In the first hour, Alexis Madrigal convenes the diverse voices of the Bay Area, before turning to Mina Kim for the second hour to chronicle and center Californians’ experience. In an increasingly divided world, Mina and Alexis host conversations that inform, challenge and unify listeners with big ideas and different viewpoints. Want to call/submit your comments during our live Forum program Mon-Fri, 9am-11am? We'd lo ...
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Tail Talk with Dr. O’Hara is your go-to source for pet wellness straight from the heart of Abingdon Animal Medical Center. Whether your furry friend needs a check-up, a fresh groom, or a comfortable place to board, Dr. O’Hara combines small-town hospitality with modern veterinary care to keep tails wagging across Eastern Tennessee and Southwest Virginia. Each episode offers insights inspired by real-life pets and the people who love them—covering everyday health tips, seasonal advice, and th ...
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Established for 50 years, Ansafone Contact Centers offers world-class customer experience and brand care for its clients and business partners who are in need of call center services such as inbound calls, outbound calls, live 24/7 customer support, secured HIPAA -compliant text messaging, live chat, and more. Our podcast series is a media form to show and educate others in the industry or businesses interested in partnering with us on the real-case scenarios, ins and outs of the call center ...
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Acquisitions Anonymous - #1 for business buying, selling and operating
Bill D'Alessandro, Mills Snell, Heather Endresen, and Michael Girdley
Jump into the world of business acquisitions with hosts Bill D'Alessandro, Mills Snell, Heather Endresen, and Michael Girdley. We review real businesses for sale in each episode, providing expert insights, strategies, and tips to make savvy business moves like the pros. Perfect for entrepreneurs, investors, and anyone interested in buying and selling businesses.
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The Joint Readiness Training Center is the premier crucible training experience. We prepare units to fight and win in the most complex environments against world-class opposing forces. We are America’s leadership laboratory. This podcast isn’t an academic review of historical vignettes or political-science analysis of current events. This is a podcast about warfighting and the skillsets necessary for America’s Army to fight and win on the modern battlefield.
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CORE Conversations dives into the employer of record and outsourcing industry, with a special focus on companies aiming to offshore their staff to the Philippines. Discover insightful discussions and expert advice on optimizing your business strategies. Learn more at onecoredevit.com.
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A podcast that explores how AI is transforming careers, businesses, and industries. Hosts Greg Boone and Erica Rooney deliver real-world use cases and actionable AI strategies to help professionals stay ahead of the curve.
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Every single podcast we publish in one convenient feed. This is a LOT of content. Hours of audio each week.
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Hire YourGoodCall to get the best virtual assistant services to answer all your business calls. Our agents provide American quality telemarketing and customer support services. Contact now.!
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🎙️ Welcome to Senior Housing Unfiltered Senior Housing Unfiltered is where the future of senior living takes center stage—unvarnished, unscripted, and unapologetically bold. Hosted by Tod Petty and co-hosted by Deionte Meredith-Davis, this podcast is a dynamic platform spotlighting the trailblazers, innovators, and unsung heroes revolutionizing the senior housing industry. In an era where aging is being redefined, we engage in candid conversations with a diverse array of voices—from entrepre ...
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You DON'T Want to Buy This $15M Healthcare Call Center Business
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30:34
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30:34In this episode, the hosts dissect a fast-growing healthcare call center business with $4M EBITDA—and major risks around customer concentration, compliance, and workforce churn. Business Listing – https://view.generational.deals/?qs=8a49d003d042ac87b1f83ac25a5e010857481ce24a855bec1732a67b0123f8fbca2acbb8b52a738808cc8dbae51ca8ba778b09622a79bce1a3c73…
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Science Journalist Jon Cohen on Preventing the Next Pandemic
54:42
54:42
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54:42Preventing the next deadly pandemic, because it’s only a matter of time. Senior Science magazine correspondent Jon Cohen has travelled Vietnam and the Amazon rainforest to learn what scientists are doing to keep the most dangerous pathogens at bay, and why we need to avoid what he calls cycles of panic and neglect — a rush of resources and interest…
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Deepfake Videos Just Got More Realistic…and More Dangerous
54:49
54:49
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54:49AI video creation software is advancing rapidly and some of its output is very alarming. OpenAI’s Sora, currently the most downloaded app in the App Store, allows users to create incredibly realistic deepfake videos with minimal effort. One viral example? A fake video of OpenAI CEO Sam Altman shoplifting in a department store. With technology this …
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D2DO284: AI, MCP, and the Identities that Tie Them All Together
45:07
45:07
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45:07AI is developing at an incredible pace. With that development comes questions. For instance, how do you connect your resources to agents? How do agents connect with each other? And how do you keep it all secure? Our guest Christian Posta is here to guide us through AI, MCP, and the concept of workload identities.... Read more »…
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xIs Organic Traffic Dead? The AI Search Shake-Up with Michelle Hawley (Live from AI4 Las Vegas)
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45:50
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45:50As AI-powered search transforms how people discover information, the rules of digital marketing are being rewritten in real time. In this episode of AI: Voice or Victim, Greg Boone sits down with Michelle Hawley, Editorial Director at Simpler Media Group and host of CMO Circle, live from the AI4 Conference in Las Vegas. Together, they unpack the ri…
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By KQED
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Is It Time for California to Consider a "Soft Secession"?
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43:45By KQED
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PP081: News Roundup – BRICKstorm Backdoor Targets Network Appliances, GitHub Unveils Supply Chain Defense Plans
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48:26
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48:26By Packet Pushers
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HW062: Designing Access Points For the Enterprise
25:18
25:18
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25:18By Packet Pushers
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Buying a Viral Cat Video Empire? Think Twice Before You Do
38:11
38:11
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38:11By Bill D'Alessandro, Mills Snell, Heather Endresen, and Michael Girdley
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Is California’s Largest ICE Detention Center Operating Legally?
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55:41
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55:41By KQED
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How a Federal Shutdown and New Trump Edicts are Changing Government
55:43
55:43
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55:43By KQED
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NB546: Meta Mulls GPU Startup Purchase; Indirect Prompt Injection Exacerbates AI Risks
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50:42
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50:42By Packet Pushers
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Tech Bytes: Building a UEC-Supported AI Data Center Fabric With Nokia (Sponsored)
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16:34By Packet Pushers
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CA Senator Adam Schiff Explains Democrats’ Shutdown Strategy and Easy Ways to Level Up Your Health
53:47
53:47
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53:47As the federal government shutdown extended through a second day, President Trump on Thursday redoubled his threats to carry out mass layoffs, posting on his social media platform that Democrats had given him an “unprecedented opportunity.” We talk to California Senator Adam Schiff about the Democrats’ long game on the shutdown and get his response…
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KQED’s Guide to Fall Arts in the Bay Area
53:48
53:48
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53:48This fall brings Bay Area residents plenty of options for enjoying the arts from the Castro Theatre reopening with a Sam Smith residency after a two year closure to an exhibit of Witchcraft, Magic, and Occult Knowledge at Stanford. And of course, there are the perennial events like LitQuake, the region’s premier literary festival, and celebrations …
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TNO044: Inside a Global Enterprise Data Center Network Migration (Sponsored)
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44:16Today we get an inside look at a major data center migration that Nokia is undertaking. Nokia is our sponsor for today’s episode. The company is moving legacy sets of data center networking equipment to its own Event Driven Automation (EDA) solution. We go behind the scenes of Nokia’s own IT department, which is supporting... Read more »…
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Inside Expivia Digital and the State of Contact Center Technology
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13:29Send us a text Join us for an inside look at Expivia Digital and the current state of contact center technology. We share our 30-year journey from running contact centers to consulting on CCaaS platform selection, AI quality assurance, and NICE CXone implementations. As members of NICE's Executive Advisory Board, we discuss the biggest trends shapi…
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HN799: Multi-Homing IPv6 to Your Home Lab
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47:28If you’ve got an Autonomous System Number (ASN) and an IPv6 block, you too can multi-home IPv6 to your home lab! Sounds easy, right? Well, maybe…but today we’re going to discuss why you’d want to and how you can do that with guest Anton Lönnerbro. Anton is a solutions architect at a managed service provider... Read more »…
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KidStrong Franchise Deal: Smart Buy or Overpriced Risk?
22:25
22:25
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22:25In this episode, a $5.1M portfolio of seven KidStrong gyms in Texas is analyzed for its valuation, investor fit, and whether a multi-location kids fitness business is a scalable opportunity or operational headache. Business Listing – https://www.bizbuysell.com/business-opportunity/turnkey-multi-unit-kidstrong-franchise-opportunity-in-texas/2381018/…
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As the U.S. Experiences a Brain Drain, Who Benefits?
55:35
55:35
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55:35The United States has for generations been a magnet for students and scholars from around the world seeking higher education and research positions. In fields such as engineering and the life sciences, at least half of workers here with doctorates are born outside the country. But crackdowns on universities, federal funding cuts and a precarious cl…
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Samin Nosrat on Nourishing Food, Community and All the ‘Good Things’
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55:45Even after the tremendous success of her cookbook, “Salt, Fat, Acid, Heat” and the Netflix series it inspired, Samin Nosrat found that, she was lonely and depressed. What grounded her, and helped her claw back the joy in her life, was regularly cooking and eating with friends and committing to community – one “lazy sugo” at a time . We talk to Nosr…
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Starting any new endeavor is hard. That’s particularly true for a career in tech. And that’s the reason Alexis Bertholf and Kevin Nanns are launching the Life In Uptime podcast. In each episode they’ll sit down with engineers, leaders, and builders in tech to uncover the stories behind their careers to help you see how... Read more »…
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EP17 - How to Maintain Quality with Customer Service Outsourcing
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5:04Outsourcing customer service can save time and money, but how do you make sure the quality stays high? In this episode of CORE® Conversations, we explore the secrets to maintaining great customer experiences when you outsource. From choosing the right partner to setting clear standards and using tech that tracks performance, you’ll get practical st…
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116 S05 Ep 08 – The Joint Aid Station-Rear and Beyond: Medical Coordination from the Line to the Rear at the JRTC
52:40
52:40
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52:40The Joint Readiness Training Center is pleased to present the one-hundredth-and-sixteenth episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the Senior Medical Operations Officer Observer-Coach-Trainer for the Task Force Sustainment (BSB / CSSB), CPT Victor Velez on behalf of the Commander of Ops Group (COG). Today’s guest is CPT Chr…
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Forum from the Archives: Jane Goodall Looks to Future of Conservation Movement With Those She's Inspired
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55:45Jane Goodall, one of the world’s most beloved primatologists, has died. She was 91. Goodall was a hero of the conservation movement known for her decades long study of chimpanzees — how they use tools, care for their young, and care for each other. Her discoveries led her to devote her life to animal conservation and fighting deforestation, balance…
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Democratic Lawmaker Says to Prepare for Long Shutdown
15:42
15:42
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15:42The federal government shut down at midnight on Tuesday after lawmakers failed to reach a deal to continue funding its operations. We hear from Bay Area congressman Mark DeSaulnier as Democrats and Republicans fight a messaging war over who to blame for what could be a long and painful period of no pay and potential job losses for federal employees…
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