Best Call Center Technology Podcasts (2025)

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Inside Expivia Digital and the State of Contact Center Technology 13:29

Play Pause

5d ago13:29

13:29

Send us a text Join us for an inside look at Expivia Digital and the current state of contact center technology. We share our 30-year journey from running contact centers to consulting on CCaaS platform selection, AI quality assurance, and NICE CXone implementations. As members of NICE's Executive Advisory Board, we discuss the biggest trends shapi…

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D2DO284: AI, MCP, and the Identities that Tie Them All Together 45:07

13h ago45:07

45:07

AI is developing at an incredible pace. With that development comes questions. For instance, how do you connect your resources to agents? How do agents connect with each other? And how do you keep it all secure? Our guest Christian Posta is here to guide us through AI, MCP, and the concept of workload identities.... Read more »…

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PP081: News Roundup – BRICKstorm Backdoor Targets Network Appliances, GitHub Unveils Supply Chain Defense Plans 48:26

1d ago48:26

48:26

By Packet Pushers

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HW062: Designing Access Points For the Enterprise 25:18

1d ago25:18

25:18

By Packet Pushers

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BIG INTV: Patreon CEO Jack Conte Wants You to Get Off of Your Phone 32:58

1d ago32:58

32:58

By WIRED

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NB546: Meta Mulls GPU Startup Purchase; Indirect Prompt Injection Exacerbates AI Risks 50:42

2d ago50:42

50:42

By Packet Pushers

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NB546: Meta Mulls GPU Startup Purchase; Indirect Prompt Injection Exacerbates AI Risks 50:42

2d ago50:42

50:42

By Packet Pushers

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Tech Bytes: Building a UEC-Supported AI Data Center Fabric With Nokia (Sponsored) 16:34

2d ago16:34

16:34

By Packet Pushers

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TNO044: Inside a Global Enterprise Data Center Network Migration (Sponsored) 44:16

5d ago44:16

44:16

Today we get an inside look at a major data center migration that Nokia is undertaking. Nokia is our sponsor for today’s episode. The company is moving legacy sets of data center networking equipment to its own Event Driven Automation (EDA) solution. We go behind the scenes of Nokia’s own IT department, which is supporting... Read more »…

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HN799: Multi-Homing IPv6 to Your Home Lab 47:28

5d ago47:28

47:28

If you’ve got an Autonomous System Number (ASN) and an IPv6 block, you too can multi-home IPv6 to your home lab! Sounds easy, right? Well, maybe…but today we’re going to discuss why you’d want to and how you can do that with guest Anton Lönnerbro. Anton is a solutions architect at a managed service provider... Read more »…

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WIRED Roundup: The New Fake World of OpenAI’s Social Video App 23:07

6d ago23:07

23:07

In today’s episode, Zöe is joined by WIRED’s Manisha Krishnan to run through five of the best stories we published this week — from how federal workers are being told to blame Democrats for the government shutdown, to Peter Thiel’s ongoing obsession with the Antichrist. Then, Zöe and Manisha break down the news of OpenAI launching a new social app …

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LIU001: Growing Pains 15:44

6d ago15:44

15:44

Starting any new endeavor is hard. That’s particularly true for a career in tech. And that’s the reason Alexis Bertholf and Kevin Nanns are launching the Life In Uptime podcast. In each episode they’ll sit down with engineers, leaders, and builders in tech to uncover the stories behind their careers to help you see how... Read more »…

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Your Delivery Robot Is Here 28:50

7d ago28:50

28:50

Earlier this week, DoorDash unveiled its own new autonomous robot, called Dot. The company says it’s part of its goal to have a “hybrid” model for deliveries going forward—working with humans, but also drones and autonomous vehicles. It’s the latest sign of a renewed interest in the industry of delivery robots after years of challenges. WIRED’s Aar…

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TCG059: From Source of Truth to Knowledge Graph – Rethinking Network Data 46:30

7d ago46:30

46:30

Network automation has a data problem. Traditional tools may hit limitations when managing complex infrastructure relationships. We explore how OpsMill’s InfraHub uses graph databases and temporal versioning to create what our guest calls “the knowledge graph of infrastructure” – enabling true version control at the database level while maintaining…

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NAN102: Practical Applications for AI in Network Automation 1:00:01

7d ago1:00:01

1:00:01

As AI becomes more integrated into the IT landscape, developers, engineers, and operators are looking for practical ways to use these new tools. Joining us today is Ryan Booth; he’s built a career around network automation, giving him a unique perspective on how network engineering, operations, software development, and AI intersect. We explore the…

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PP080: The State of OT Risks in 2025 (and What to Do About Them) 44:32

8d ago44:32

44:32

What does the risk environment for Operational Technology (OT) look like in 2025? JJ and Drew review four recent reports on the state of OT security from Dragos, Fortinet, and others. We discuss ransomware impacts, ongoing risks of RDP traffic, directly exposed OT devices, and overall attack trends and the tools and processes that organizations... …

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HS113: Bad Tech Romance: Five Signs You’re In an Abusive IT Relationship 40:50

8d ago40:50

40:50

Sure, some days you hate your job. But how do you know when an IT position has gone from being run-of-the-mill annoying to truly toxic? And what do you do about it? Johna Johnson and John Burke are joined by Sandy Miller, a pseudonym for a CIO at a major global company who talks about... Read more »By Packet Pushers

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Young Voices Shaping the Future of Customer Experience 17:43

9d ago17:43

17:43

Send us a text The next generation of leaders is shaping the future of customer experience. In this episode of CX in the Wild, we meet Diogo Miranda, a young professional at Altice Portugal whose journey shows how curiosity, courage, and risk-taking fuel growth. From navigating university during the pandemic to stepping into a high-impact corporate…

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The Bold Future of Rebranding 38:24

9d ago38:24

38:24

Send us a text Rebranding isn’t just a marketing exercise, it’s a catalyst for transformation. In this episode of CX in the Wild, we explore how the smartest organizations use brand evolution to fuel growth, win new markets, and stay ahead of changing customer expectations. From the lessons hidden inside the controversial Jaguar rebrand to the ofte…

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BIG INTV: Lareina Yee Discusses Breakthrough Technologies 27:37

9d ago27:37

27:37

Branded Content by McKinsey | WIRED’s Global Editorial Director, Katie Drummond sat down with McKinsey’s Global Institute Director and Senior Partner Lareina Yee for a conversation on the technologies redefining industries—from AI to autonomous vehicles—and how leading organizations turn innovation into long-term strategic advantage. Learn about yo…

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NB545: CISA Orders Immediate Patch of Cisco Vulnerabilities; Firewall Upgrade Blocks Emergency Calls 22:30

9d ago22:30

22:30

There’s an abundance of vulnerabilities in this week’s Network Break. We start with a red alert on a cluster of Cisco vulnerabilities in its firewall and threat defense products. On the news front, the vulnerability spotlight stays on Cisco as the US Cybersecurity and Infrastructure Security Agency (CISA) issues an emergency directive to all federa…

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NB545: CISA Orders Immediate Patch of Cisco Vulnerabilities; Firewall Upgrade Blocks Emergency Calls 22:30

9d ago22:30

22:30

There’s an abundance of vulnerabilities in this week’s Network Break. We start with a red alert on a cluster of Cisco vulnerabilities in its firewall and threat defense products. On the news front, the vulnerability spotlight stays on Cisco as the US Cybersecurity and Infrastructure Security Agency (CISA) issues an emergency directive to all federa…

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HN798: Fortinet Offers a SOC Every Org Can Grow Into (Sponsored) 44:00

12d ago44:00

44:00

On today’s Heavy Networking: the Security Operations Center, or SOC. When I think of a SOC, I picture a miniature version of NASA’s mission control: lots of computers, lots of people, some big boards with lines and arrows and telemetry scrolling across the screens. I also think of SOCs as requiring a lot of gear,... Read more »…

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TNO043: Under the Manhole Cover: The Architecture of an Internet Exchange 1:11:02

12d ago1:11:02

1:11:02

In an IT world full of abstraction, overlays, and virtualization, it’s important to remember the physical infrastructure that supports all those things. So let’s get inside Mass IX, the Massachusetts Internet Exchange, to get a holistic view of the logical architecture and protocol mechanics of peering and Internet exchanges, as well as the iron, s…

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WIRED Roundup: Groypers Going Mainstream 23:04

13d ago23:04

23:04

In today’s episode, Zöe is joined by WIRED’s Jake Lahut to run through five of the best stories we published this week — from Customs & Border Protection efforts to collect American’s DNA to tech billionaire Larry Ellison’s shadowy influence on the White House. Then, Zöe and Jake discuss the surge in popularity of white nationalist influencer Nick …

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IPB184: IPv6 Basics: Dual-Stack 25:30

13d ago25:30

25:30

We’re diving into another IPv6 Basics today with the topic of dual-stack, which means running the IPv4 and IPv6 protocol stacks simultaneously. We get many questions about the implications of running dual-stack, and in this episode we’ll provide answers. We start by getting a little finicky about the definition of dual-stack, and then talk about...…

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N4N039: Configuring an IPsec Tunnel 1:01:20

14d ago1:01:20

1:01:20

We dive back into the world of IPsec with an episode dedicated to configuring IPsec tunnels. After discussing a listener comment regarding transport mode in IPsec tunnels, Ethan Banks and Holly Metlitzky work through topics such as multi-vendor IPsec configuration, licensing, and the details of configuration and routing. Bonus material: MTU size an…

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The Business of Law: From IP Lawyer to Investor to CEO to Legal Tech Ecosystem Builder (Avaneesh Marwaha, Litera CEO) 39:27

14d ago39:27

39:27

Avaneesh Marwaha, the CEO of Litera, visits the show to discuss his journey from IP lawyer to becoming a legal tech CEO and investor. He discusses the motivations behind his career pivot, including his desire to be a decision-maker and his passion for the business side of law. The conversation delves into the evolution of Litera, from its origins a…

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Is Silicon Valley Still the Tech Capital? 49:42

14d ago49:42

49:42

Earlier this month, we took the show to San Francisco for a live recording in front of a great audience at KQED's The Commons. WIRED'S Lauren Goode, Katie Drummond and Jason Kehe asked themselves and answered a perennial question: Is Silicon Valley still the tech capital of the world? Plus, they put themselves to the test with a new game and some q…

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D2DO283: Lessons Learned When a Startup Doesn’t Take Wing 34:10

14d ago34:10

34:10

Today we talk to Elad Ben-Israel about his former startup Wing Cloud, and the language that was built along with it, Winglang. We discuss why Eland started Wing Cloud, lessons learned about founding a start up, and what the future holds for the Winglang language. Ad Spot: Faddom Faddom helps you discover and map your... Read more »…

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NAN101: Scaling Intel’s Data Centers with Network Automation (Sponsored) 52:21

15d ago52:21

52:21

Transforming over 5,000 network devices across 56 data centers is no small feat. Doing that with a very small team is even more impressive. On today’s episode, sponsored by Network To Code, we talk to Greg Botts from Intel, who with his team accomplished just that. They started with YAML files and DNS records and... Read more »…

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HW061: Cisco’s Ultra-Reliable Wireless Backhaul 22:36

15d ago22:36

22:36

As automation of machinery in industrial environments grows, there is a need for reliable wireless technologies to connect and control mobile assets. Mobile assets cannot tolerate dropped connections or network latency, which could jeopardize safety among other problems. Cisco’s Ultra-Reliable Wireless Backhaul is one such product that promises to …

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PP079: Rethinking the Architecture of Microsegmentation 57:41

15d ago57:41

57:41

Microsegmentation is a complex topic. We did an overview episode earlier this year, and we invited listeners to reach out to keep the microsegmentation conversation going. Today’s guest did just that. Philip Griffiths is Head of Strategic Sales at Netfoundry. However, this isn’t a sponsored show about NetFoundry. Philip is also involved in a workin…

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BIG INTV: Signal's Meredith Whittaker Says AI Is Just A Branding Term 45:08

16d ago45:08

45:08

The Signal Foundation president, Meredith Whittaker recalls where she was when she heard Trump cabinet officials had added a journalist to a highly sensitive group chat. And tells, Katie about why it's important she gets paid less than her engineers. Follow the UnCanny Valley feed for WIRED’s best and brightest as they provide an insider analysis o…

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NB544: NVIDIA Buys $5 Billion of Intel Stock; Netskope Rides SASE IPO to an $8.8 Billion Valuation 26:32

16d ago26:32

26:32

It’s big-money deals and ever-more AI on this week’s Network Break. We start with a red alert from NVIDIA, which has rolled out a software upgrade to patch multiple bugs in its Triton Inference Server, one of which is a dangerous remote code execution vulnerability. On the news front, NVIDIA pledges a $5 billion investment... Read more »…

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NB544: NVIDIA Buys $5 Billion of Intel Stock; Netskope Rides SASE IPO to an $8.8 Billion Valuation 26:32

16d ago26:32

26:32

It’s big-money deals and ever-more AI on this week’s Network Break. We start with a red alert from NVIDIA, which has rolled out a software upgrade to patch multiple bugs in its Triton Inference Server, one of which is a dangerous remote code execution vulnerability. On the news front, NVIDIA pledges a $5 billion investment... Read more »…

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WIRED Roundup: The Right Embraces Cancel Culture 16:08

20d ago16:08

16:08

In today’s episode, Zöe is joined by WIRED’s Manisha Krishnan to run through five of the best stories we published this week — from OpenAI implementing teen safety features to how human design is the new astrology. Then, Zöe and Manisha discuss the reverberating reactions to Kirk’s death and why some creators, from comic book artists to late night …

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TNO042: Building a Network Digital Twin for Automation and AI (Sponsored) 1:01:17

20d ago1:01:17

1:01:17

The digital twin is an evolving technology in the networking space. On today’s sponsored episode of Total Network Operations, we dig into details and definitions of the digital twin, how it ties into network automation and autonomy, and the power of abstraction layers. We’ll also talk about how the concepts in today’s show might influence... Read m…

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HN797: What To Do When The Business Asks for “AI” 1:07:25

20d ago1:07:25

1:07:25

When someone from the executive suite starts an AI initiative, what does that mean to you, the network engineer? The executive suite probably doesn’t know what their AI idea might mean for infrastructure. They might only have a vague idea of what they’re even trying to accomplish with an AI initiative. Regardless, that initiative puts... Read more …

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LIU000: Announcing Life In Uptime, a New Podcast to Get You Started on Your IT Journey 19:28

21d ago19:28

19:28

Life In Uptime is a brand-new podcast that explores the real journeys of the people who build and run enterprise IT. Each episode dives into the personal and professional paths that got each guest to where they are today—because the road to a career in technology isn’t one-size-fits-all. This show is for anyone wondering how... Read more »…