Tastier than a bucket of kittens
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Cisco Learning Network Podcasts
Network Automation Nerds is for network engineers and infrastructure professionals eager to learn more about automation. Join host Eric Chou as he explores how to take advantage of modern network programmability to automate tasks, build robust systems, and get more done in less time. You’ll hear from a lineup of seasoned engineers, avid learners, industry leaders, and tool creators as they share tips, best practices, and hard-won advice.
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Jump-start your use of the Cisco Learning Network's dynamic features and vibrant community offerings. Here you will find technical information and professional networking opportunities, which will help advance your certification goals. By joining the Cisco Learning Network you will be a part of the community, prepare for success, interact with professionals, mentor, share, and achieve.
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This is a (probably) limited series where Tony Bourke, a networking instructor (Arista, Cisco, etc.) talks in a vendor-neutral way about the process of network automation, the basic concepts, and where everything falls into place.
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Expert mode marketing technology, AI, and CX insights from top brands and Martech platforms fill every episode, focusing on what leaders need to know to build customer lifetime value and long-term business value. The Agile Brand with Greg Kihlström® features executives and thought leaders from top brands and tech platforms discussing the industry's trends, like AI adoption, first-party data strategies, artificial intelligence in the consumer journey, consumer data privacy, omnichannel custom ...
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Honest Conversations about working & succeeding in the tech industry.
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Where its all about Helping You Grow Your Network Marketing Business by Learning from the Top Income Earners in The Industry.
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In this episode of Cisco Champion Radio, we dive into the transformative role of AI in networking and how it can accelerate career growth. Our experts discuss the essential AI skills for network engineers, the practical applications of AI in daily tasks, and the importance of verifying AI-generated insights.We also explore the Cisco U learning path…
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#700: Winning and retaining the distracted consumer with Kelsey Chickering, Forrester
22:13
22:13
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22:13If your brand can’t hold a consumer’s focus for eight seconds, what makes you think you deserve nine? We are here at Forrester CX in Nashville, TN and hearing all about the latest insights and ideas for brands to create better experiences for their customers. Agility isn’t speed for speed’s sake; it’s the discipline of staying useful while everythi…
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#699: Being real about synthetic personas with Narek Vandanyan, Prelaunch
24:29
24:29
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24:29Marketers spend a fortune trying to understand their audience, conducting surveys, focus groups, and market research—but what if they could just ask their ideal customer directly? With synthetic personas, that’s now possible. But how reliable are they? And how far can we really take this technology? Joining me today is Narek Vardanyan, CEO of Prela…
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Join us to explore the exciting evolution of Cisco AI PODs. We're expanding beyond inferencing to offer designs for training and hybrid workloads, incorporating key integrations that we'll discuss. At the heart of this is a modular, fabric-centric architecture, designed to scale seamlessly from small deployments to massive clusters while ensuring a…
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In this episode of Cisco Champion Radio, we explore how Cisco XDR (Extended Detection and Response) is transforming cybersecurity through automation and seamless integration with leading security tools. Our experts break down how Cisco XDR reduces alert fatigue, automates incident handling, and streamlines workflows to enhance security operations.W…
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In this episode of Cisco Champion Radio, we dive into Cisco's groundbreaking efforts to simplify network architecture and streamline the future of networking. The discussion focuses on the evolution of network design, from the collapse of transponders into routers in routed optical networking to the benefits of adopting coherent optics and segment …
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In this episode of Cisco Champion Radio, we delve into the dynamic collaboration between Cisco and Splunk. Together, we explore how these industry leaders are enhancing visibility, streamlining operations, and strengthening security through powerful integrations and flexible licensing options.Discover how Splunk's innovative platform empowers users…
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Join us as we celebrate the ten-year anniversary of the Cisco Champion program. In this special episode, long-time members who have been part of the program reflect on its evolution and success. We delve into the program's growth, highlighting its global diversity, the integration of new technologies, and its expanded focus beyond blogging to inclu…
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Emerging forms of wireless connectivity are growing in popularity as a new way to reach people in highly remote, rural, and difficult-to-reach locations. They are particularly important in getting sites connected more quickly. 5G and satellite internet offer crucial connectivity to businesses to deliver their offerings to more people in more places…
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NAN095: Certification Deep Dive – The New Cisco Automation Track
52:29
52:29
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52:29Cisco recently announced a major evolution to its certification roadmap: starting February 2026, the popular DevNet certifications will transition to a brand-new Automation track. Joining us today is Francois Caen, Product Manager at Cisco, also an expert in network automation and a recognized voice in the Cisco Learning and Certification Community…
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#698: Staying customer-centric in the race to adopt agentic AI with Stephanie Liu, Forrester
23:30
23:30
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23:30We are here at Forrester CX in Nashville, TN and hearing all about the latest insights and ideas for brands to create better experiences for their customers. If your AI roadmap doesn’t include your customer, is it really a roadmap—or just a bridge to nowhere? Agility requires remembering who pays the bills: the customer. When shiny new tech shows u…
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#697: Building the total experience for customers with AJ Joplin, Forrester
24:10
24:10
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24:10Does your AI-based interface talk to customers the way a real person would or is it tech for tech’s sake? We are here at Forrester CX in Nashville, TN and hearing all about the latest insights and ideas for brands to create better experiences for their customers. Agility is less about bolting on new features just because the tech is available and m…
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#696: The network effect on CX of AI plus employees with Jay Pattisall, Forrester
26:55
26:55
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26:55If AI can amplify every employee’s reach ten-fold, how ready is your organization to harness that network effect? We are here at Forrester CX in Nashville, TN and hearing all about the latest insights and ideas for brands to create better experiences for their customers. Agility isn’t about adding more tech; it’s about multiplying human impact. Tod…
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#695: Why Trust Is a Strategy, Not a Sentiment with Dana Bodine, Trustpilot
28:58
28:58
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28:58If nearly half of consumers spend more with brands they trust, why aren’t more companies making trust a core business strategy instead of just a tagline? To help me explore this question, I’m joined by Dana Bodine, U.S. Vice President of Marketing at Trustpilot, the world’s largest independent platform for customer feedback. About Dana Bodine Dana …
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#694: What's your plan for Q5 this year, with Xavier de Baillenx from Ramdam
23:39
23:39
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23:39What if your most profitable campaign window isn’t Black Friday or Cyber Monday… but after the holidays, when everyone else is quiet? While most marketers are winding down, savvy brands are doubling down—tapping into the “Q5” period between Christmas and early January, when ad prices drop, engagement spikes, and consumers are laser-focused on their…
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#693: Optimizing the post-click customer experience with Riikka Söderlund, Katana Cloud Inventory
24:05
24:05
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24:05What if your biggest customer experience problem isn’t your marketing… but your inventory spreadsheet? In the era of one-click checkouts, Prime delivery expectations, and endless online channels, brands are pouring millions into customer acquisition—only to lose customers post-purchase. Why? Because they can’t deliver what they just sold. Today’s g…
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NAN094: Automate and Iterate With the NetBox Labs Community
44:56
44:56
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44:56On today’s show, we’re joined NetBox Labs co-founders Mark Coleman and Kris Beevers. They recount how they founded NetBox Labs and discuss its growth and how it’s being used. We also delve into the NetBox Labs community and its importance for users. And of course, there’s the ever-present AI discussion. Mark and Kris also talk... Read more »…
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#692: The lifetime value of milliseconds in the customer experience with Jaxon Repp, Harper
24:34
24:34
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24:34Agility can often get framed as driving massive transformation—but sometimes it’s the milliseconds that matter. When every digital moment counts, small gains in speed and efficiency can have a disproportionately large impact on customer lifetime value and brand loyalty. If you could speed up every digital interaction your customers have with your b…
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#691: Gaining agility and results with composable CMS, with Mark Wheeler from Storyblok
31:23
31:23
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31:23Is your CMS holding your creativity—and marketing growth—hostage? When speed and agility are everything, most marketing teams are still stuck in the slow lane—waiting on developers to publish updates, launch campaigns, or even fix a typo. Sound familiar? Today’s guest says it’s time for marketers to take the wheel. Mark Wheeler, Chief Marketing Off…
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#690: Focusing on long-term customer value using next best action with Tine Van Calster, Telenet
26:47
26:47
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26:47What if your most loyal customers are the ones you helped spend less? Agility in marketing isn't just about moving faster — it's about aligning brand intentions with customer outcomes in real-time, even when that means giving up short-term gains to earn long-term trust. Today we are here at PegaWorld 2025 at the MGM Grand in Las Vegas, and we’re go…
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#689: Building a culture of agility with Eugenie Lamprecht, Reka
19:28
19:28
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19:28Welcome to this episode, brought to you by Reka, a developer of industry-leading, multimodal, AI models that enable individuals and organizations to deploy generative AI applications. Agility requires an attention to process and a commitment to continuous improvement. It also requires a culture of agility. Today we’re going to talk about talent in …
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#688: Building a Customer Brain and how it benefits customers and the business with Christian Nelissen, National Australia Bank
26:34
26:34
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26:34Agility at enterprise scale means building systems that not only make millions of micro-decisions, but also keep humans at the center — creating experiences that are timely, relevant, and respectful of the customer. What if your data knew your customers better than your frontline employees — and used that insight to serve, not sell? Today we are he…
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S12|E6 Cisco AI Unleashed: The Latest & Greatest Innovations
41:00
41:00
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41:00Join us to explore the exciting evolution of Cisco AI PODs. We're expanding beyond inferencing to offer designs for training and hybrid workloads, incorporating key integrations that we'll discuss. At the heart of this is a modular, fabric-centric architecture, designed to scale seamlessly from small deployments to massive clusters while ensuring a…
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#687: Customer Experience Design using Generative AI, with Tara DeZao, Pega
22:34
22:34
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22:34What if you could test drive your entire customer experience — before even writing a line of code? Agility isn’t just about reacting fast — it’s about thinking ahead, designing deliberately, and testing before committing. In an age where customer expectations shift by the minute, businesses can’t afford to just “build and hope.” Today we are here a…
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#686: Autonomous innovation using predictable AI agents with Peter van der Putten, Pega
30:06
30:06
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30:06What if your agentic AI could innovate autonomously—and still follow your business rules? Agility in the age of AI doesn't just mean speed. It means predictability, accountability, and the ability to innovate autonomously without businesses losing control of what is important, and what their customers value. Today we are here at PegaWorld 2025 at t…
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NAN093: Network Automation – There Must Be a Better Way!
51:10
51:10
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51:10“There must be a better way!” is guest Bart Dorlandt’s motto, which he applies to network automation, among other things. In today’s episode, Bart shares what he’s learned about network automation, explains why he focuses on process over tools, and reflects on the importance of mentorship. Bart and Eric also discuss why even if listeners... Read mo…
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#685: Using AI in UX research, design, and testing with Jason Bowman, The Office of Experience
25:54
25:54
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25:54Agility requires finding ways to stay one step ahead of the competition, as well as in anticipating customers’ needs. So how does a brand maintain this speed and agility in the area of UX design, where it has often taken a considerable amount of time, effort, and testing to get to a better result? Today we’re going to talk about using AI strategica…
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In this episode, I talk of my love for YAML as a tool for network automation.
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#684: The founder of Reebok and CEO of Syntilay talk about AI-generated product design
30:23
30:23
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30:23When consumers can get AI-generated designs completely customized to their needs, what does this mean for the future of brands and the customer experience? I have two guests on my show today: one is the founder of one of the world’s most iconic shoe brands, and the other is the co-creator of the first AI-designed commercial shoe. Today we’re going …
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#683: Navigating the effect of AI on marketing jobs and the job market with Sue Keith, Landrum Talent Solutions
23:28
23:28
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23:28My guest today has been keeping us up to date with the current state of hiring for marketers on a quarterly basis, which has taken us on quite a roller coaster ride. Today we’re going to look at how marketing and communication execs are responding to the latest developments in the world while still needing to get their work done. To take a look at …
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#682: Consequential AI and customer loyalty with Raj De Datta, CEO of Bloomreach
25:26
25:26
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25:26If brand loyalty is so critical, why does it feel like most companies are treating it like an afterthought by propping it up with outdated programs and hoping customers won’t notice? Agility requires a complete rethinking of how we approach customer loyalty — not as an afterthought at the end of the funnel, but as a core driver of long-term brand v…
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#681: Building a cohesive brand while personalizing every message with Emily Ward, Turnitin
25:54
25:54
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25:54With AI as an accelerant, marketing is evolving at a breakneck pace, and brands are being challenged to maintain authenticity while scaling globally. How do you build a cohesive, authentic brand identity across diverse markets, cultures, and digital platforms—all while leveraging AI-driven personalization? Joining me today is Emily Ward, VP of Glob…
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Here I talk about declarative vs imperative approaches to network automation.
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#680: Agile is about more than velocity, with Gabrielle Wieczorek
27:12
27:12
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27:12This show is brought to you by the Online Scrum Masters Summit, taking place virtually on June 17-19, with more information at: http://www.onlinescrummasterssummit.com What if the most powerful tool for driving agile transformation isn’t a framework or a ceremony—but a dashboard? Today’s guest believes data may be the most underused lever for agili…
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The Cisco Certified Field Technician Certification
21:47
21:47
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21:47Listen in as we explore everything you need to know about the Cisco Certified Field Technician Certification – who this certification is for, the training that’s available, and how you can get started earning this certification. With the CCT or Cisco Certified Field Technician Certification, prove you have the skills to diagnose, restore, repair, a…
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NAN092: From Stealth to Scale – Decoding Network Data Management with Damian Garros
43:29
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43:29Damien Garros, CEO and co-founder of OpsMill is with us once again for today’s podcast. Since we last spoke with Damien, OpsMill has emerged from stealth mode and is making progress as one of the leaders in network source of truth in the field. Today, we’ll talk through the progress Infrahub has made and get... Read more »…
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#679: Growing a brand by focusing on the details that matter with Dominic Minogue, Dirty Water
23:23
23:23
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23:23There are a lot of great ideas for products and brands out there, but sometimes the difference between success and failure lies in getting the details right and understanding the customers and users of your product. Today we’re going to talk about growing a brand by focusing on the details that matter. To help me discuss this topic, I’d like to wel…
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#678: AI gains emotional intelligence with Joshua Goldberg, Zenapse
23:56
23:56
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23:56Have you ever wondered why, despite having access to advanced AI tools, your marketing strategies still don’t hit the mark? Could it be that you’re focusing on the wrong data and missing the emotional connections that truly drive consumer behavior? Today we’re exploring the intersection of AI, emotional intelligence, and marketing with Joshua Goldb…
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#677: Why thought leadership is more important than ever with Benjamin Shapiro, host of the MarTech Podcast
36:19
36:19
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36:19If content rules, why does it feel like there are 100,000 royal families? In a world drowning in blog posts, videos, and AI-generated everything, content has never been more abundant—or more commoditized. So how do brands cut through the noise? Today’s guest has a few thoughts on that—and more. Ben Shapiro, host of the MarTech Podcast, has had fron…
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#676: The consumer is no longer navigating the map—they are the map, with Ken Hughes, the King of CX
36:22
36:22
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36:22The consumer is no longer navigating the map—they are the map. Welcome to the era of the Blue Dot Consumer: always centered, always scrolling, and always expecting the world to orbit around them. What does that mean for your brand? Everything. From the rise of instant gratification to the evolution of seven—yes, seven—active generations, the custom…
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#675: Being true to customers and your values with Phyllis Rothschild, CMO at Pete & Gerrys
30:10
30:10
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30:10Consumers today aren’t just buying products, or even experiences—they’re buying into values. As more people align their shopping habits with brands that reflect their personal beliefs, how can companies authentically connect with their audience without coming across as performative? Joining us today is Phyllis Rothschild, Chief Marketing Officer at…
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#674: The continued evolution of e-commerce with Eitan Koter, Vimmi
36:57
36:57
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36:57With the rapid rise of shoppable video, AI-driven recommendations, and immersive technologies like AR and VR, are traditional e-commerce strategies becoming obsolete? Today, we’re joined by Eitan Koter, Co-Founder and Co-CEO of Vimmi, a shoppable video SaaS company revolutionizing e-commerce. Eitan is also the host of the "Mastering eCommerce Marke…
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In this episode I talk about my thoughts on using OpenConfig versus managing the device in a more native way.
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NAN091: The Future of Autonomous Networking With Jeff Doyle
46:52
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46:52Today’s guest is Jeff Doyle, an expert in the networking industry with over 30 years of experience as a consultant, instructor, architect, author, and speaker. Eric chats with Jeff about his background and how he got into networking (spoiler: it was not a computer science degree!). The conversation explores Jeff’s current work and delves into... Re…
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#673: Predictive and proactive customer experiences, with Vinod Muthukrishnan, Cisco
28:51
28:51
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28:51Customer expectations have skyrocketed—people now demand instant, personalized, and seamless interactions across every touchpoint. But are companies truly meeting these expectations, or are they still stuck in reactive customer service models? What if AI could completely transform the customer experience into something proactive, predictive, and ev…
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#672: What can we learn from teaching others about AI? Featuring Greg Shove, CEO of Section
37:46
37:46
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37:46AI is no longer just a tool—it’s reshaping business strategy, workforce morale, and even personal productivity. But are executives truly prepared to treat AI as a strategic thought partner, or are they still viewing it as just another tech trend? Joining us today is Greg Shove, CEO of Section, an AI education company on a mission to train the next …
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#671: Going national while staying true to your local roots with Jay Rushin, H&H Bagels
22:27
22:27
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22:27How do you take something that's iconically local and make it feel authentic—everywhere? That’s the challenge facing every regional brand trying to scale. When your name is practically synonymous with a place—like H&H is with New York City—growth isn’t just about expansion. It’s about staying true to what made you iconic in the first place. Today, …
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#670: Embracing Chaos to Get Better Results with Mark DeCarlo
41:39
41:39
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41:39We talk a lot about agility, and today, we’re going to talk about how lessons of agility can come from unexpected places - like the set of Seinfeld - where - for those superfans like me - our guest played Alec Berg - which should be said in more of a Jon Houseman manner, and while guest starring there (plus other shows like Curb Your Enthusiasm, Tr…
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#669: It's already time to start planning for the holiday shopping season with Carey Cockrum, Cella by Randstad Digital
28:52
28:52
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28:52Retailers are facing a rapidly evolving landscape where consumer expectations, AI advancements, and social media platforms like TikTok are redefining engagement. It feels like the holiday shopping season just ended, but when do retailers start planning for the next one, and some retailers already behind the curve for this season? Joining us today i…
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#668: The Five Levels of AI with Courtney Baker, Knownwell
33:26
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33:26As AI continues to evolve, how can marketing leaders ensure they’re staying ahead of the curve instead of simply keeping up with it? And how do you navigate the complexities of using AI while maintaining a personal, human touch in your campaigns? Joining us today is Courtney Baker, Chief Marketing Officer at Knownwell and co-host of the AI Knowhow …
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