In this episode of MSP Unplugged, we’re joined by Richard Bliss, founder of BlissPoint Consulting and a recognized expert in LinkedIn branding and social selling. Richard shares powerful, actionable strategies for leveraging LinkedIn as a business development tool—not just a resume repository. We dive into how MSPs can use LinkedIn to build authori…

For Managed Service Providers (MSPs), compliance is particularly critical because they often manage sensitive data, IT infrastructure, and cybersecurity for multiple clients across various industries—each with its own regulatory demands. it is not optional it is a must. 🔔 Don’t forget to subscribe for more real-world MSP insights! 👍 Like & share if…

Join Paco as he sits down with Cameron Tousey and Tony Anscombe to delve into the evolving landscape of cybersecurity. In this insightful interview, they discuss ESET's perspective on the latest trends and how Managed Service Providers (MSPs) can navigate these changes to better protect their clients. Don't miss out on expert advice and valuable in…

In this episode of MSP Unplugged, Rick, and Corey dive into one of the most critical (and often overlooked) parts of the client journey—onboarding. We break down what’s working, what’s not, and how we've each improved our own onboarding processes to deliver a smoother, more professional experience for new clients. From documentation to communicatio…

In this episode of MSP Unplugged, we sit down for a candid conversation about our own journeys in the MSP space. We’re sharing real-world experiences, wins, mistakes, and the lessons we've learned along the way. From early struggles to breakthrough moments, this episode is all about the challenges we've faced and the strategies that helped us grow.…

Live from our Newark stop on our TechCon Unplugged Tour! In this podcast, we discuss tools we believe every MSP should have in their arsenal. Full Video Podcast Link: https://youtu.be/AbYtK8msfTk --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugge…

In this episode of MSP Unplugged, we tackle one of the biggest challenges for IT business owners—time management. Running an MSP means juggling client support, operations, sales, and everything in between. So, how do you stay productive without burning out? We’re breaking down strategies to take control of your schedule, maximize efficiency, and fo…

🤖 Exploring AI-Driven Service Desk Solutions | MSP Unplugged 🚀 In this episode of MSP Unplugged, we explore how AI-driven service desk solutions are revolutionizing the way MSPs deliver IT support. With the rapid advancements in artificial intelligence, MSPs can now leverage AI-powered tools to streamline ticketing, automate responses, and enhance …

In this episode of MSP Unplugged, we dive into cybersecurity best practices that every MSP should implement for their small business clients. With cyber threats on the rise, following a recognized security framework—such as NIST, CIS, or ISO 27001—is critical to protecting sensitive data and ensuring compliance. Key Takeaways: Why MSPs must adopt a…

Attending industry conferences can be a game-changer for your MSP, but only if you know how to make the most of them. In this episode of MSP Unplugged, we dive into strategies for maximizing your return on investment (ROI) at conferences—covering everything from planning ahead, networking effectively, and choosing the right sessions to leveraging p…

In this episode Paco and Rick go down memory lane and share business challenges they had to overcome throughout their MSP career. Full Video Podcast Link: https://youtu.be/TizS_rB_Uwo --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco …

In this episode, we discuss how and when we use automation to streamline operations in our MSP. Full Video Podcast Link: https://youtu.be/V3mXAE6htug --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: pac…

In this episode we dive into the often tricky but essential process of evaluating vendor relationships. Whether it's poor communication, lack of support, or a misalignment with your business goals, sometimes it's time to cut ties and move on. We explore the red flags that signal it’s time to part ways, tips for making the transition smoother, and s…

Happy New Year! To start the year off the crew discusses some proven strategies we have had success with! Full Video Podcast Link: https://youtu.be/OmjO9lBWutI --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks …

In this episode, In this episode, our hosts wrap-up 2024. Their hits, their misses, and their plans for 2025! Full Video Podcast Link: https://youtu.be/QJTT_fa4YGM --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyT…

In this episode, we explore the question: Should MSPs be going all-in on Artificial Intelligence? We discuss how we are currently using AI, our plans for leveraging it in the future, and the opportunities and challenges it presents. Join us as we examine the role AI can play in shaping the future of your MSP business. Full Video Podcast Link: https…

In this episode, we break down the concept of the Burden Rate—what it is, how to calculate it, and why it’s essential for your MSP business. Learn how to use this crucial metric to optimize your pricing strategy, ensure profitability, and make smarter financial decisions. Don’t miss these actionable insights to take your business to the next level!…

This week the crew discusses pricing. Our philosophy and procedures on how we arrive at a final cost of our offerings. Full Video Podcast Link: https://youtu.be/hTptF4Auhmk --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from…

In this episode, we discuss the good, the bad and the ugly of how we've acquired clients in the past and what we plan to change or enhance going forward! Full Video Podcast Link: https://youtu.be/z8QmtK5S42s --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https:/…

In this episode, Rick and Corey discuss plans and strategies to get project work on the books and helping our clients with their IT budgeting. Full Video Podcast Link: https://youtu.be/Mfb76_wkAMA --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugg…

In this episode, we discuss how we are closing out the year and preparing to start 2025 strong. Full Video Podcast Link: https://youtu.be/sWhpI5PB6Zs --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: pac…

On todays episode, join us a we recap Techcon 2024 and meet our new co-host Corey L Kirkendoll! Full Video Podcast Link: https://youtu.be/eGeicaygxTU --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Email: pac…

On todays episode, Rick sits down with Victor Lopez of FlexPoint on how you're leaving money on the table. Full Video Podcast Link: https://youtu.be/kCE3wP2rrO8 --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks…

On todays episode, join Rick and Paco live in Denver, CO as they broadcast their updates at Pax8 Beyond. Full Video Podcast Link: https://youtu.be/6Km9B35SSoo --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks E…

Join us in this episode as we sit down with Rob Scott, Co-founder of Monjur. Rob shares valuable insights into the world of agreements, emphasizing their critical role in business operations. From Master Services Agreements (MSAs) to tailored contracts, we explore how the right agreements can provide comprehensive legal protections. Whether you’re …

On today's Episode, join Paco and Rick as they sit down with Jason Thomas, Founder of JATAG Solutions, as they delve into the world of strategic partnerships. In this episode, they share their experiences of teaming up to deliver onsite services for ProdigyTeks. Discover valuable lessons learned from collaborating with fellow Managed Service Provid…

On today's episode, Paco and Rick sit down with Michelle Ragusa-McBain, SonicWall’s Global Channel Chief as she shares insight into SonicWall’s partner-centric approach. From innovative strategies to real-world success stories, this episode dives deep into the world of channel leadership and cybersecurity excellence. Tune in for a dynamic discussio…

Antwine Jackson of Enitech, joins us to talk about how resilience and support helped him grow his MSP. Full Video Podcast Link: https://youtu.be/2REXi2_o4rE --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Ema…

In this episode, Nick Ross of T-minus365 dives into the world of Copilot AI, exploring its capabilities, use cases, and integration with Power Automate. Whether you’re a seasoned developer or just getting started, this podcast provides valuable insights and practical tips for leveraging Copilot AI and Power Automate effectively. Full Video Podcast …

On today's episode, Jennifer and Jose Santos, co-founders of RadTak Solutions, join us to share how they built and run their MSP together, live at Pax8 Beyond in Denver. Full Video Podcast Link: https://youtu.be/d8gmCStc7r8 --------------------------------------------------- Connect with us! --------------------------------------------------- MSP U…

On today's episode, Super Op's Channel Chief Juan Fernandez and Community Director Nancy Henriquez joins us fresh off the stage at Pax8 Beyond 2024. Also, SuperOps announces their exciting new partnership with Pax8. We discuss the details here and how it will benefit MSP's.By MSP Unplugged

On today's episode, Paco provides an update of what's going on with ProdigyTeks over the last 4 months along with some great updates on TechCon Unplugged and the MSP Bugle magazine. ------------------------------------------------------- TECHCON UNPLUGGED 2024 ------------------------------------------------------- BRINGING THE I.T. COMMUNITY TOGET…

By Rick Smith

By Paco Lebron

By Paco Lebron

By Paco Lebron

By Rick Smith

By Paco Lebron

By Paco Lebron

By Rick Smith

By Paco Lebron

Client Acquisition Strategies ------------------------------------------------------- On today's episode of MSP Unplugged: + Paco and Rick discuss how target. attract, and finally sign new clients + Define your Ideal Client/Avatar + How to Acquire them. TECHCON UNPLUGGED 2024 ------------------------------------------------------- BRINGING THE I.T.…

The Digital Word of Mouth: How to Get Solid Reviews for your Business ------------------------------------------------------- On today's episode of MSP Unplugged: + Paco and Rick discuss how reviews are the digital word of mouth referrals + Several ways on how to get good online reviews + What online review platforms are most effective TECHCON UNPL…

In this Tech Talk Tuesday, Rick discusses changes in his business and the quest to route out inefficiencies. TECHCON UNPLUGGED 2024 ------------------------------------------------------- BRINGING THE I.T. COMMUNITY TOGETHER Have you heard? TechCon Unplugged 2024 is back! Come Join us September 12th-14th at the Hotel Arundel Preserve. At TechCon Yo…

Welcome to the New Year! ------------------------------------------------------- On today's episode of MSP Unplugged: + Paco provides several updates on his MSP in regards to growth, tool changes and more + The return of TechCon Unplugged, + Resources, Books and a Chili recipe you'd never expect! TECHCON UNPLUGGED 2024 -----------------------------…

By Paco Lebron

By Paco Lebron

By Rick Smith

By Paco Lebron