Best Convenience Store Management Training Podcasts (2025)

1
Loss Prevention and Security Measures 21:51

5d ago21:51

21:51

DRIVE Podcast - Episode 65 Notes Episode Title: Loss Prevention and Security Measures Host: Mike Hernandez Episode Description: In this profit-protecting episode of Drive, host Mike Hernandez explores how district managers can implement effective loss prevention and security measures that directly impact the bottom line. Learn how to move beyond si…

1
Convenience Store Success: Effective Promotions and Sales Techniques 18:20

4d ago18:20

18:20

THRIVE Podcast – Episode 74 Notes Episode Title: Convenience Store Success: Effective Promotions and Sales Techniques Host: Mike Hernandez Episode Description: In this profit-boosting episode of Thrive, host Mike Hernandez reveals strategies for creating effective promotions and sales techniques that increase your convenience store's revenue withou…

1
Finding Real Solutions: Root Cause Analysis for Store Leaders 17:03

5d ago17:03

17:03

SURVIVE Podcast - Episode 65 Notes Episode Title: Finding Real Solutions: Root Cause Analysis for Store Leaders Host: Mike Hernandez Episode Description: In this problem-solving episode of Survive, host Mike Hernandez explores how convenience store assistant managers can go beyond quick fixes to find and address the true causes of store challenges.…

1
Episode 17: Word of Mouth - Your Most Powerful Marketing Tool 4:55

5d ago4:55

4:55

Smoke Break - Episode 17: Word of Mouth - Your Most Powerful Marketing Tool Episode Duration: 8 minutes Join host Mike Hernandez as he reveals strategies for turning satisfied customers into your most effective marketing team. Learn how to create experiences that inspire customers to spread the word about your store without spending a fortune on ad…

1
Episode 17: Building Your Safety Culture 3:21

5d ago3:21

3:21

Smoke Break - Episode 17: Building Your Safety Culture Episode Duration: 8 minutes Join host Mike Hernandez as he shares strategies for creating a genuine safety culture that goes beyond rules and procedures. Learn how to develop an environment where safety becomes part of your stores' DNA rather than just another compliance requirement. Episode Ov…

1
Episode 17 - Temperature Control: The Hot and Cold of Food Safety 3:02

5d ago3:02

3:02

Smoke Break - Episode 17: Temperature Control: The Hot and Cold of Food Safety Episode Duration: 8 minutes Join host Mike Hernandez as he breaks down essential temperature control practices that protect your customers and business. Learn how to implement effective monitoring systems that prevent foodborne illness risks while maintaining compliance.…

1
Episode 17: Understanding Different Customer Expectations 3:05

5d ago3:05

3:05

Smoke Break - Episode 17: Understanding Different Customer Expectations Episode Duration: 8 minutes Join host Mike Hernandez as he shares insights on recognizing and adapting to varied customer expectations in your store. Learn how to lead your team in providing personalized service that meets the diverse needs of your customer base. Episode Overvi…

1
Risk Assessment and Identification 23:32

13d ago23:32

23:32

DRIVE Podcast - Episode 64 Notes Episode Title: Risk Assessment and Identification Host: Mike Hernandez Episode Description: In this essential episode of Drive, host Mike Hernandez explores how district managers can systematically identify and assess risks across their convenience store operations. Learn how to implement a comprehensive approach to…

1
Convenience Store Success: Employee Training and Development 17:35

13d ago17:35

17:35

THRIVE Podcast - Episode 73 Notes Episode Title: Convenience Store Success: Employee Training and Development Host: Mike Hernandez Episode Description: In this essential episode of Thrive, host Mike Hernandez explores how effective employee training can transform your convenience store's performance while significantly reducing turnover. Learn prac…

1
Critical Thinking for Store Leaders 17:11

13d ago17:11

17:11

SURVIVE Podcast – Episode 64 Notes Episode Title: Critical Thinking for Store Leaders Host: Mike Hernandez Episode Description: In this transformative episode of Survive, host Mike Hernandez explores how convenience store assistant managers can develop critical thinking skills that solve problems at their root cause rather than just treating sympto…

1
Episode 16: The Power of Customer Loyalty 4:55

13d ago4:55

4:55

Smoke Break - Episode 16: The Power of Customer Loyalty Episode Duration: 8 minutes Join host Mike Hernandez as he reveals strategies for transforming casual shoppers into devoted customers who drive business growth. Learn how to build meaningful customer relationships that increase sales, encourage word-of-mouth marketing, and create a community a…

1
Episode 16: Mastering Health and Safety Inspections 3:46

13d ago3:46

3:46

Smoke Break - Episode 16: Mastering Health and Safety Inspections Episode Duration: 8 minutes Join host Mike Hernandez as he shares strategies for preparing your store network for health and safety inspections. Learn how to develop systems that ensure your locations are inspection-ready every day, not just when inspectors are expected. Episode Over…

1
Episode 16: Food Safety Basics: Getting Handling and Storage Right 3:51

13d ago3:51

3:51

Smoke Break - Episode 16: Food Safety Basics: Getting Handling and Storage Right Episode Duration: 8 minutes Join host Mike Hernandez as he breaks down essential food safety practices that protect your customers and business. Learn how to implement proper handling and storage procedures that form the foundation of your store's food safety system. E…

1
Episode 16: Product Knowledge - Your Secret Weapon 2:44

13d ago2:44

2:44

Smoke Break - Episode 16: Product Knowledge - Your Secret Weapon Episode Duration: 8 minutes Join host Mike Hernandez as he shares strategies for developing comprehensive product knowledge that enhances customer service and boosts sales. Learn how to lead your team in becoming product experts who can confidently guide customers to the perfect purch…

1
Implementing Feedback-Driven Improvements 22:56

19d ago22:56

22:56

DRIVE Podcast – Episode 63 Notes Episode Title: Implementing Feedback-Driven Improvements Host: Mike Hernandez Episode Description: In this transformative episode of Drive, host Mike Hernandez reveals how district managers can turn customer and employee feedback into measurable store improvements. Discover a systematic approach to gathering, analyz…

1
Convenience Store Success: Managing Inventory and Supply Chain 19:23

19d ago19:23

19:23

THRIVE Podcast - Episode 72 Notes Episode Title: Convenience Store Success: Managing Inventory and Supply Chain Host: Mike Hernandez Episode Description: In this profit-boosting episode of Thrive, host Mike Hernandez reveals practical strategies for mastering inventory and supply chain management in your convenience store. Learn how to transform yo…

1
Effective Decision-Making for Store Leaders 17:33

19d ago17:33

17:33

SURVIVE Podcast - Episode 63 Notes Episode Title: Effective Decision-Making for Store Leaders Host: Mike Hernandez Episode Description: In this practical episode of Survive, host Mike Hernandez explores how convenience store assistant managers can transform their decision-making abilities from sources of stress into powerful leadership tools. Learn…

1
Episode 15: Building a Culture of Compliance 6:12

20d ago6:12

6:12

Smoke Break - Episode 15: Building a Culture of Compliance Episode Duration: 8 minutes Join host Mike Hernandez for the final episode in our compliance series as he shares strategies for transforming compliance from a set of rules into a core part of your store's identity. Learn how to create an environment where doing things the right way becomes …

1
Episode 15: Health and Safety - Your Foundation for Success 4:10

20d ago4:10

4:10

Smoke Break - Episode 15: Health and Safety - Your Foundation for Success Episode Duration: 8 minutes Join host Mike Hernandez as he shares strategies for implementing effective health and safety compliance across your store network. Learn how to create systems that protect your customers, employees, and business while building a strong safety cult…

1
Episode 15 - Consumer Protection: Keeping Customers Safe and Satisfied 3:35

20d ago3:35

3:35

Smoke Break - Episode 15: Consumer Protection: Keeping Customers Safe and Satisfied Episode Duration: 8 minutes Join host Mike Hernandez as he shares essential consumer protection strategies that build customer trust while keeping your store compliant with regulations. Learn how to implement practices that protect both your customers and your busin…

1
Episode 15: Time Management - Balancing Service and Operations 3:03

20d ago3:03

3:03

Smoke Break - Episode 15: Time Management - Balancing Service and Operations Episode Duration: 8 minutes Join host Mike Hernandez as he shares practical strategies for managing the competing demands on your time as an assistant manager. Learn how to balance excellent customer service with operational responsibilities while maintaining your sanity. …

1
Measuring and Improving Customer Satisfaction 24:10

26d ago24:10

24:10

DRIVE Podcast - Episode 62 Notes Episode Title: Measuring and Improving Customer Satisfaction Host: Mike Hernandez Episode Description: In this data-driven episode of Drive, host Mike Hernandez explores how district managers can systematically measure and improve customer satisfaction across their convenience store locations. Learn practical method…

1
Convenience Store Success: Store Layout and Visual Merchandising 18:55

26d ago18:55

18:55

THRIVE Podcast - Episode 71 Notes Episode Title: Convenience Store Success: Store Layout and Visual Merchandising Host: Mike Hernandez Episode Description: In this transformative episode of Thrive, host Mike Hernandez reveals how convenience store managers can turn their store layout and visual merchandising into powerful sales tools. Learn practic…

1
Making Smart Choices: A Guide for Store Leaders 19:02

26d ago19:02

19:02

SURVIVE Podcast - Episode 62 Notes Episode Title: Making Smart Choices: A Guide for Store Leaders Host: Mike Hernandez Episode Description: In this powerful episode of Survive, host Mike Hernandez explores the critical skill of decision-making for convenience store assistant managers. Learn practical frameworks and techniques to make better choices…

1
Episode 14: Regular Audits and Reviews - Your Path to Compliance Success 5:38

27d ago5:38

5:38

Smoke Break - Episode 14: Regular Audits and Reviews - Your Path to Compliance Success Episode Duration: 8 minutes Join host Mike Hernandez as he shares proven strategies for implementing effective audit systems that protect your business and prevent compliance issues. Learn how regular reviews can transform from tedious tasks into valuable tools f…

1
Episode 14: Staying Adaptable in Today's Retail Landscape 4:09

27d ago4:09

4:09

Smoke Break - Episode 14: Staying Adaptable in Today's Retail Landscape Episode Duration: 8 minutes Join host Mike Hernandez as he shares strategies for maintaining adaptability across your store network in a rapidly changing retail environment. Learn how to anticipate industry shifts, test new concepts, and prepare your team for ongoing evolution.…

1
Episode 14 - Labor Laws: Keeping Your Team Protected 2:44

27d ago2:44

2:44

Smoke Break - Episode 14: Labor Laws: Keeping Your Team Protected Episode Duration: 8 minutes Join host Mike Hernandez as he breaks down essential labor law compliance strategies that protect your team and your business. Learn how to navigate wage requirements, scheduling regulations, and workplace policies while building a fair, legal work environ…

1
Episode 14: Building a Customer Service Dream Team 3:15

27d ago3:15

3:15

Smoke Break - Episode 14: Building a Customer Service Dream Team Episode Duration: 8 minutes Join host Mike Hernandez as he shares essential strategies for developing and maintaining a team that consistently delivers outstanding customer service. Learn how to train, motivate, and lead your staff to create memorable customer experiences. Episode Ove…

1
Mastering Customer Complaint Resolution: A District Manager's Guide 24:43

1M ago24:43

24:43

DRIVE Podcast - Episode 61 Notes Episode Title: Mastering Customer Complaint Resolution: A District Manager's Guide Host: Mike Hernandez Episode Description: In this powerful episode of Drive, host Mike Hernandez explores how district managers can transform customer complaints into opportunities for building customer loyalty across their convenienc…

1
Convenience Store Success: Managing Customer Complaints and Service Recovery 19:09

1M ago19:09

19:09

THRIVE Podcast - Episode 70 Notes Episode Title: Convenience Store Success: Managing Customer Complaints and Service Recovery Host: Mike Hernandez Episode Description: In this powerful episode of Thrive, host Mike Hernandez tackles one of the most challenging aspects of convenience store management: turning customer complaints into opportunities fo…

1
Strategic Problem-Solving for Store Leaders 17:44

1M ago17:44

17:44

SURVIVE Podcast - Episode 61 Notes Episode Title: Strategic Problem-Solving for Store Leaders Host: Mike Hernandez Episode Description: In this powerful episode of Survive, host Mike Hernandez explores how convenience store assistant managers can transform daily challenges into opportunities through analytical thinking and systematic problem-solvin…

1
Episode 13: Training Your Team for Compliance Success 5:48

1M ago5:48

5:48

Smoke Break - Episode 13: Training Your Team for Compliance Success Episode Duration: 8 minutes Join host Mike Hernandez as he shares proven strategies for developing effective compliance training programs that stick. Learn how to transform procedures from paper documents into daily practices that protect your business and customers. Episode Overvi…

1
Episode 13: Creating Consistent Customer Experiences 4:13

1M ago4:13

4:13

Smoke Break - Episode 13: Creating Consistent Customer Experiences Episode Duration: 8 minutes Join host Mike Hernandez as he shares strategies for building consistency across your store network while preserving local store character. Learn how to create memorable customer experiences that maintain your brand standards while allowing for location-s…

1
Episode 13 - Environmental Compliance Made Simple 3:28

1M ago3:28

3:28

Smoke Break - Episode 13: Environmental Compliance Made Simple Episode Duration: 8 minutes Join host Mike Hernandez as he breaks down essential environmental compliance strategies that protect both your business and the planet. Learn practical approaches to waste management, energy efficiency, and regulatory adherence that can save money while avoi…

1
Episode 13: Turning Unhappy Customers into Loyal Fans 3:54

1M ago3:54

3:54

Smoke Break - Episode 13: Turning Unhappy Customers into Loyal Fans Episode Duration: 8 minutes Join host Mike Hernandez as he shares proven strategies for transforming customer complaints into opportunities for building loyalty. Learn how to lead your team in handling difficult situations with professionalism and care. Episode Overview Master esse…

1
Creating Exceptional In-Store Experiences: A District Manager's Guide 24:23

1M ago24:23

24:23

Drive - Episode 60 Guide Creating Exceptional In-Store Experiences: A District Manager's Guide Host: Mike Hernandez Series: Drive from C-Store Center Duration: 24 minutes Episode Description Transform your district's performance through exceptional customer experiences! In this essential episode of Drive, host Mike Hernandez reveals why stores with…

1
Convenience Store Success: Marketing Strategies That Work 20:36

1M ago20:36

20:36

Thrive - Episode 69 Guide Marketing Strategies That Work for Convenience Stores Host: Mike Hernandez Series: Thrive from C-Store Center Duration: 20 minutes Episode Description Discover how to market your convenience store effectively without a big chain's budget! In this practical episode of Thrive, host Mike Hernandez shares how he increased his …

1
Speaking with Impact: Presentation Skills for Store Leaders 17:19

1M ago17:19

17:19

Survive – Episode 60 Guide Speaking with Impact: Presentation Skills for Store Leaders Host: Mike Hernandez Series: Survive from C-Store Center Duration: 17 minutes Episode Description Transform your leadership presence through powerful communication! In this essential episode of Survive, host Mike Hernandez reveals how effective speaking skills ca…

1
Episode 12: Navigating the World of Regulatory Compliance 5:57

1M ago5:57

5:57

Smoke Break - Episode 12: Navigating the World of Regulatory Compliance Episode Duration: 6 minutes Join host Mike Hernandez as he breaks down essential compliance strategies that protect your business, customers, and reputation. Learn how regulatory adherence can become a competitive advantage rather than just a necessity. Episode Overview Master …

1
Episode 12: Building a Collaborative Leadership Culture 3:53

1M ago3:53

3:53

Smoke Break - Episode 12: Building a Collaborative Leadership Culture Episode Duration: 4 minutes Join host Mike Hernandez as he shares essential strategies for creating a collaborative leadership approach across your store network. Learn how to build strong teams, facilitate cross-location learning, and multiply your impact as a district manager. …

1
Episode 12 - Alcohol & Tobacco: Getting ID Right Every Time 3:20

1M ago3:20

3:20

Smoke Break - Episode 12: Alcohol & Tobacco: Getting ID Right Every Time Episode Duration: 3 minutes Join host Mike Hernandez as he shares essential strategies for maintaining perfect compliance with alcohol and tobacco regulations. Learn how to implement foolproof systems that protect your business, your license, and your community. Episode Overvi…

1
Episode 12: The Art of Customer Service 4:00

1M ago4:00

4:00

Smoke Break - Episode 12: The Art of Customer Service Episode Duration: 8 minutes Join host Mike Hernandez as he shares essential strategies for creating and maintaining exceptional customer service standards in your store. Learn how to lead your team in delivering consistent, quality interactions that build customer loyalty. Episode Overview Maste…

1
Understanding Your Customers: A District Manager's Guide to Behavior Analysis 23:18

2M ago23:18

23:18

Drive - Episode 59 Guide Understanding Your Customers: A District Manager's Guide to Behavior Analysis Host: Mike Hernandez Series: Drive from C-Store Center Duration: 23 minutes Episode Description Unlock dramatic growth in your convenience store district through data-driven customer analysis! In this game-changing episode of Drive, host Mike Hern…

1
Convenience Store Success: Retail Analytics and Data-Driven Decision Making 20:53

2M ago20:53

20:53

Thrive - Episode 68 Guide Retail Analytics and Data-Driven Decision Making for Convenience Store Success Host: Mike Hernandez Series: Thrive from C-Store Center Duration: 21 minutes Episode Description Transform your convenience store's performance through the power of data you already have! In this practical episode of Thrive, host Mike Hernandez …

1
Building an Inclusive Convenience Store Environment 17:02

2M ago17:02

17:02

Survive - Episode 59 Guide Building an Inclusive Convenience Store Environment Host: Mike Hernandez Series: Survive from C-Store Center Duration: 17 minutes Episode Description Transform your store's performance through the power of inclusion! In this essential episode of Survive, host Mike Hernandez reveals how creating an inclusive environment is…

1
Episode 11: Balancing Short-Term Sales with Long-Term Success 9:29

2M ago9:29

9:29

Smoke Break - Episode 11: Balancing Short-Term Sales with Long-Term Success Episode Duration: 8 minutes Join host Mike Hernandez as he shares essential strategies for finding the perfect balance between immediate sales boosts and sustainable business growth. Learn how to create promotions and pricing approaches that drive both today's revenue and t…

1
Episode 11: Making Data Work for Your C-Store Network 4:06

2M ago4:06

4:06

Smoke Break - Episode 11: Making Data Work for Your C-Store Network Episode Duration: 8 minutes Join host Mike Hernandez as he shares practical strategies for transforming raw data into actionable insights across your store network. Learn how to cut through the noise and focus on the metrics that truly drive business success. Episode Overview Maste…

1
Episode 11 - Health & Safety: Getting It Right 3:47

2M ago3:47

3:47

Smoke Break - Episode 11: Health & Safety: Getting It Right Episode Duration: 8 minutes Join host Mike Hernandez as he breaks down essential health and safety compliance strategies that protect your customers, team, and business. Learn practical approaches to maintaining a safe environment while meeting regulatory requirements. Episode Overview Mas…

1
Episode 11: Building a Culture of Safety and Compliance 3:59

2M ago3:59

3:59

Smoke Break - Episode 11: Building a Culture of Safety and Compliance Episode Duration: 8 minutes Join host Mike Hernandez as he shares essential strategies for creating a work environment where safety and compliance become ingrained in daily operations. Learn how to transform safety from a set of rules into a core part of your store's culture. Epi…

1
Emerging Technologies in C-Stores: A District Manager's Implementation Guide 22:59

2M ago22:59

22:59

Drive - Episode 58 Guide Emerging Technologies in C-Stores: A District Manager's Implementation Guide Host: Mike Hernandez Series: Drive from C-Store Center Duration: 23 minutes Episode Description Transform your district's performance with strategic technology implementation! In this essential episode of Drive, host Mike Hernandez breaks down how …

Podcasts Worth a Listen

Convenience Store Management Training Podcasts

Podcasts Worth a Listen