Business tips for startups by proven entrepreneurs
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Customer Interview Podcasts
Podcast by Jason Harris
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Welcome to The Insider’s Guide to Custom Homes—your expert-led roadmap to building smarter and better. I’m Rick Bell, founder of Landmark Custom Homes, with over 40 years of experience building across South Florida. Each episode gives you practical insights into the custom homebuilding process—materials, floor plans, budgeting, timelines, and how to avoid costly mistakes. If you want to build with confidence and craftsmanship, this show is for you.
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A true crime podcast with a different point of view. Every week, Alice and Brett bring their unique perspective as prosecutors to the most famous cold case mysteries of all time. Murder, mayhem, disappearances, you name it. If it's true crime, they're on the case. Custom case art by Hannah Hill. https://instagram.com/serious_moonlite?igshid=lhy8ijowoc9p
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Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and Carol Guest, VPs of growth/marketing and product at User Interviews. Take this survey and let us know what topics you want to hear next! userinterviews.com/awkwardsurvey
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How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here t ...
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An interview style podcast with people in the Custom Home Furnishings industry.
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Modern Healthcare's Healthcare Insider Podcast is a sponsored podcast series from Modern Healthcare Custom Media. In this series, we'll interview healthcare's most accomplished leaders to learn how they're addressing the industry's most pressing challenges, taking an inside look at the innovations that are moving the industry forward.
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A podcast for golfers who want to play their best golf. Provides information on custom club fitting, short game improvement, and effective practice techniques.
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KUER’s award-winning interview show explores the world through deep thinkers who host Doug Fabrizio asks to think even deeper. Join writers, filmmakers, scientists and others on RadioWest: A show for the wildly curious.
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The UK's first Self Storage Podcast We interview the world's leading self-storage experts to help you improve your business. Once a week we take a look into my facilities and see what has been working and what hasn't worked in the last 7 days... We share everything from the cost of acquiring a customer to our revenue. Looking forward to sharing this journey with you.
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Career & Life Journeys: Hosted by Adam Posner, he interviews top experts, entrepreneurs, and thought leaders from the world of Entrepreneurship, Talent Acquisition, Personal Growth, and other world-class amazing humans to decode their success via their insights into their own career journeys and personal growth. The goal of #thePOZcast is to showcase amazing humans who share their stories to inspire you to harness your inner tenacity to drive your life and career forward. Adam Posner is the ...
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Explore how the latest technologies are shaping our world, from groundbreaking discoveries to transformative sustainability efforts. The NVIDIA AI Podcast shines a light on the stories and solutions behind the most innovative changes, helping to inspire and educate listeners. More information: https://ai-podcast.nvidia.com/
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Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
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Welcome to Wisking it all, where we interview hospitality professionals who put everything on the line to do what they do, and we try to understand how and why? Contrary to most businesses the hospitality business is mainly made up of people who are passionate about their trade. Not many people go into it for the money but go into it for the passion of delivering a unique customer experience.
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KC Cares tells the stories of Kansas City nonprofits! Featuring local nonprofiteers, volunteers, philanthropists, community leaders, and others making a difference in the Kansas City community! On air every Saturday at 9am | 1510AM and 94.5FM!
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The Golfstore Podcast is a podcast about golf, where we share our tips, knowledge and passion for the game. In by-weekly episodes we will interview Golfstore Teaching Professionals to provide compelling and inspiring stories that will help you with golf game.
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Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager
Carly Agar | Customer Success Career Coach
Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you. I'm Carly Agar, your trusty 10+ year CS veteran and award-winning ...
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Please join us on "Your Customer, Your Success", the award winning Marra CX Hub podcast where host Gary Marra brings you insights from leading innovators excelling in customer experience and beyond. Each episode features candid conversations with experts who share their journeys, strategies, and the key mindsets driving their success. With a special focus on creating exceptional customer experiences, this podcast is designed for business leaders, solopreneurs, and anyone striving for excelle ...
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CSA farmer and marketing specialist Corinna Bench from MyDigitalFarmer.com and Shared Legacy Farms brings you the My Digital Farmer podcast, revealing the best online marketing strategies you can apply to your retail farm business to help you grow your leads and sales. These days, it's not enough to just grow your product. You've got to be able to sell it too. In this podcast you'll be exposed to the fundamentals of marketing theory and practice so you can apply them to your own business.We' ...
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Welcome to My Guest Tonight with Jeff Revilla — where the weird, the wild, and the wonderfully unique meet... the people who podcast about it. This isn’t just a show about unbelievable stories — it’s a spotlight for the storytellers themselves. Each guest you meet here has their own podcast, their own audience, and their own mission to share something remarkable with the world. From paranormal investigators and comedy hosts to mindset mentors and mystery solvers, every episode features a cus ...
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This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I wi ...
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Inside Information
Hosted by Laura McGowan | A Tweddle Group Presentation | Produced, Written & Edited by Joe Frezza & Laura McGowan | Audio Engineered by Meredith Davidson
Product information: it's the place where humans and technology meet. Could better product information, better customer support and better service information create a new level of end-user experience AND improve our businesses in the process? Join Laura McGowan for Inside Information--everything you ever wanted to know about product information, but were afraid to ask.
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Tim and Carrie Strange will talk about the behind the scenes of the Hot Rod World - Interview Icons of the hot rod and Custom world, talk about BMX and the connection it has with the Hot Rodders and when you least expect it - They will talk about cats!
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A podcast devoted to challenging, encouraging, advising, and highlighting the men and women of the home services industry. Whether you are a plumber, electrician, or HVAC technician, you all share the common tension of being both the hero and the villain in the eyes of the customer. Hosts Brian and Nate discuss and interview guests to show how to not only be the hero, but to be rewarded with more than a cape. [CLAIM:9U0WG0ZR]
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Punk CX: Customer Experience Insights with Adrian Swinscoe
Adrian Swinscoe | Customer Experience Strategy Expert
Adrian Swinscoe discusses customer experience and strategy with industry leaders in this engaging series about how to deliver a standout customer experience and service. Topics covered in the interviews include customer service, customer experience, customer engagement, employee experience, employee engagement, technology, adaptable and responsive organizations, digital transformation, high-performing teams, how to best leverage artificial intelligence to drive better outcomes, other new tec ...
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Real Millionaires. Real Stories. Real Business Wisdom
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Improve your customer interview technique by listening to someone else conducting one every week. Each episode explores a different software product from the perspective of a different user. Hopefully, this will help you to discover new perspectives, make better products and do more customer interviews for your own products.
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First Principles is a weekly interview podcast comprising authentic, candid, and insightful conversations between some of India’s most accomplished founders and business leaders, and Rohin Dharmakumar, The Ken’s CEO & co-founder. From personal philosophies, mental models and decision making frameworks, to reading habits, parenting styles or personal interests, each episode will delve into what makes each of these leaders unique.
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Deep dive into the evolving world of commerce. This show brings you closer to the future by exploring the latest trends, technologies, and strategies with industry leaders, innovators, and commerce experts. It covers everything from AI's impact on brand narratives and customer loyalty to the tactical challenges of digital transformation and operational efficiency. Hosts Natalija Pavic and Ty Sweet interview a diverse group of guests, including KIBO Commerce employees, partners, customers, an ...
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Founder Views is a podcast for SaaS builders who want real conversations, not recycled playbooks. Hosted by Kosta Panagoulias, a 2x SaaS founder, the show features in-the-trenches conversations with SaaS CEOs, operators, and experts. Each episode digs into the decisions, strategies, wins, and struggles that shape real companies - practical insights from people actively building, not theorizing. While the core focus is SaaS growth, leadership, and execution, the podcast also leaves room for b ...
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Interviews and perspectives from global customer experience experts
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Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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Experian's DataTalk is a fun show featuring data science leaders and technologists from around the world. We talk about artificial intelligence, machine learning, deep learning, computer vision, data visualizations, data ethics, data philanthropy, and much more. Hosted by Mike Delgado
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Launched in April 1998, Charlotte Talks with Mike Collins has become the region's exclusive forum for the discussion of politics, arts, culture, social issues, literature, human interest, the environment and more.
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GovLove is a podcast about the people, policies and profession of local government. From Mayors and City Managers to interns and everyone in between, we interview the people making a difference in their communities to learn about the great work being done at the local level. GovLove is brought to you by Engaging Local Government Leaders (ELGL).
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Business Growth Talks podcast is created and hosted by Mark Hayward. In this show we talk about how to grow a business in the Growth Stage. The growth stage is often marked by rapid developments, increased revenue, and an escalating customer base. In each episode we talk to entrepreneurs and business owners who have grown businesses and we cover topics like scaling processes, market expansion, financial management, human resource and talent development, and customer retention. If you are l ...
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Dealer Tech Talk explores how technology is transforming car and motorhome dealerships. Each episode breaks down tools, systems, and strategies that help dealerships become more efficient, profitable, and customer-focused. Our audience includes: Independent / Franchised car & motorhome dealers Dealer group managers Industry professionals looking to learn about dealership technology
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Tuesday at 6:00 p.m. EST | The Sharvette Mitchell Radio Show, brought to you by Mitchell Productions, LLC, features various guests that include small business owners, celebrities, authors, public speakers, consultants, media personalities, and other influential people! Our goal: to motivate, excite and influence. Visit our main website at www.Sharvette.com
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Businesses everywhere are struggling with change due to digital disruption. They are now at an inflection point: give up obsolete marketing practices, or risk being denied a meaningful role in the lives of people. The goal is no longer to amplify the voice of the brand – it is to serve the needs and interests of customers at every stage of the relationship lifecycle. This new marketing model is characterized by the strategic embrace of Customer First Thinking, where the emphasis is on delive ...
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I tell stories from the heart, not the script. After getting fired from the credit union for posting a link to my Christmas show, PUT YOUR CLOTHES ON, YOU'RE IN MIDDLETON NOW, to our company intranet, I decided to do this instead of spending all my time looking for the next full time job in customer service. Why even get a job? I sold my IT business after 23 years, isn't that long enough? No. I post articles on LinkedIn that bring value to no one, and stories on my website, lbkatz.com. Also ...
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The In The Queue podcast is not intended to lecture you about metrics or how to communicate more effectively with leadership, but to help you connect more deeply with the people in your community and think about how our work is changing on a more critical level.
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The Agents of Change Digital Marketing Podcast
Rich Brooks | Interviews with Marketing Experts | SEO | Social Media Market
Discover how to increase your online visibility, drive more qualified traffic to your site and convert that traffic into leads and business! In The Marketing Agents Podcast, we'll interview leading marketers from around the globe to get their insider tips and tricks on SEO, social media and mobile marketing. If you've been looking to reach more of your ideal customers and build your business, be sure to subscribe to The Marketing Agents Podcast today!
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A Podcast for healthcare supply chain managers, value analysis professional and anyone who manages a supply budget or cost management initiatives in a healthcare organization today. Robert T. Yokl, President & Chief Value Strategist will share (with special guests) his over 35 years of healthcare supply chain operation, consulting and training in the latest strategies in Cost Management, Cost Avoidance and Reducing Overall Supply Chain Spend While Dramatically Improving Quality and Customer ...
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Sean Boyce and Stuart Balcombe interview the world's leading marketing, growth and product experts to learn more about how they make products customers love.
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Welcome to the REB Podcast Network! Our hosts are regularly joined by some of the biggest names in Australia's real estate and property circles, covering off all the latest news, trends, insights and education. With REB widely regarded as the leading real estate content brand in Australia, we provide unparalleled access to the industry's rising stars and the most revered professionals, the newest tech, as well as cutting-edge developments in the business world.
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YCYS Year One Retrospective (Part 2): The Best of CX, Customer Success, and Leadership Interviews
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50:41This episode is Part 2 of the 1-Year Anniversary Retrospective for Your Customer, Your Success. Part 1 focused on the fun, signature segments of the show. This episode highlights the best conversations and lessonsfrom year one — featuring Customer Experience leaders, Customer Success leaders, and leadership experts who shared thoughtful, practical …
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100+ Episodes Later: 3 Career Lessons I Learned From Podcasting
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20:59What if the only thing standing between you and your next career breakthrough is a lesson you haven’t learned yet? In this milestone episode, I’m reflecting on 100 plus episodes of podcasting and the unexpected career lessons that came with it. This isn’t a highlight reel or a victory lap. It’s the real mindset shifts that changed how I approach ha…
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Brands should avoid making Gen AI or chatbots their sole frontline - Interview with Phil Regnault of PwC
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52:05Today’s episode of the Punk CX podcast is with Phil Regnault, Marketing Transformation Partner at PwC & PwC’s Adobe Alliance Leader. Phil and I talk about the recently published results of PwC’s 2025 Customer Experience Survey, which was a US-focused survey, and a recently released fresh cut of their survey featuring exclusive insights from Adobe u…
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KC Cares | How NFL Players Turn Custom Cleats into Change
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26:44NFL legend Will Shields returns to KC Cares to celebrate ten years of My Cause My Cleats. What started as a simple idea — customizing cleats to highlight causes — has evolved into a powerful storytelling platform for players, fans, and nonprofits. Joined by Kansas City Chiefs players, the episode reveals the personal stories behind the designs: men…
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Episode 22: Interior Design Interview with Goli Basiri of Harmen Design
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36:34Luxury design isn’t just about finishes — it’s about creating emotional harmony the moment you walk through the door. In this episode, Rick Bell sits down with Goli Basiri, co-founder and principal designer of Harmen Design, to explore how thoughtful interior architecture, intuitive discovery, and purposeful design transform a home into a deeply pe…
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Portfolio planning, diversification and timing: Making smart moves in 2026
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25:26In the second part of their discussion on the REB Podcast, managing editor Liam Garman and deputy editor Emilie Lauer explore how investors can position their portfolios for 2026 as market conditions shift. The conversation focuses on rising demand driven by government schemes, constrained housing supply, and the need for more disciplined, price-se…
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Lessons from the Road: Gary Case on Experience, Hustle & Heart | Ep. 92
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1:46:17In Episode 92 of The Strange Motion Way Podcast, we sit down with Gary Case for an honest conversation about passion, craftsmanship, community, and the road that shapes a life in the garage. Gary shares his experiences, lessons learned, and the people and moments that influenced his journey. From hard-earned wisdom to the realities of building some…
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Mecklenburg County District Attorney Spencer Merriweather discusses Iryna’s Law, public safety
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50:35For years, Mecklenburg County District Attorney Spencer Merriweather has lobbied for more staffing in his office, which has not had a significant increase in nearly 15 years. With Iryna’s Law now on the books, he should be able to hire 10 more prosecutors. Will that be enough? We will ask about that and about his impression of how the law might aff…
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Episode 23: Self-Performed Work in Custom Home Building
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9:07Self-performed work is one of the most misunderstood aspects of custom home building — and when handled correctly, it can actually protect your budget, timeline, and peace of mind. In this episode, we break down what self-performed work really means, why it’s often misunderstood, and how it can either protect or jeopardize your project depending on…
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Greg Lukianoff on why Free Speech Matters
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50:30On Sept. 10, 2025, political activist Charlie Kirk was shot and killed at Utah Valley University. The very next month, Greg Lukianoff gave a lecture there, about why free speech is an antidote to violence.
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343 Goal Setting - Finding Your One Word Intention for the New Year
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45:57Every January, we're told to start fresh by setting goals, building plans, and fixing what didn't work last year. But what if that pressure is the very thing that keeps us stuck? In this episode, I'm inviting you to try something different—something simpler, deeper, and far more sustainable. Instead of resolutions or rigid goals, what if you chose …
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Kill Your White Paper: Smarter Lead Funnels with Maeve Ferguson
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33:02If your lead magnet is a beautifully designed PDF that no one reads, congratulations—you're normal. Also: that thing isn't working anymore. In this episode, Maeve Ferguson explains why traditional lead magnets are failing and how diagnostic assessments can attract better leads, pre-sell your expertise, and stop wasting your time on bad-fit prospect…
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Ep. 08 - From ERP to OMS: B2B's Digital Shift with Jayme Reynolds
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43:51Jayme Reynolds, Director of AI and Commerce Partnerships at Grid Dynamics, discusses his unique role as a "Chief Dot Connector," emphasizing the importance of connecting people and ideas to solve complex business and technology problems. He highlights Grid Dynamics as an engineering company and systems integrator that works closely with IT organiza…
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A new year check-in with Russ Ferguson, U.S. attorney for the Western District of North Carolina
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50:35On the next Charlotte Talks, Russ Ferguson. You may have seen him on TV recently, announcing the arrest of a Mint Hill man who allegedly planned an ISIS-style New Year’s attack. Ferguson is the U.S. Attorney for the Western District of North Carolina. He has been in that position since March of last year, but was only confirmed by the Senate in Dec…
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#180 - What to Fix in '26 with Maria Rosala of NN/g & John Whalen of Brilliant Experience
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55:35Ben is joined by Maria Rosala from Nielsen Norman Group and John Whalen from Brilliant Experience to wrap up 2025 and make some predictions for 2026. Maria and John share practical insights on everything from AI moderation tools to synthetic users, offering a balanced view of where these technologies excel and where human researchers remain irrepla…
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New Year CX Check-In (CX Pulse Check - January 2026)
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11:53Start the year with clarity instead of clutter. We’re sharing five decisive questions that help you cut noise, design automation that still feels human, and align your customer experience strategy with outcomes your executives and your customers actually care about. If AI, tight budgets, and shaky trust are pulling you in every direction, this conv…
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Even more of our fun ramblings, trip-ups, and silly bloopers from 2025. Check out our new True Crime Substack the True Crime Times Check out our other show The Prosecutors: Legal Briefs for discussion on cases, controversial topics, or conversations with content creators. Get Prosecutors Podcast Merch Join the Gallery on Facebook Follow us on Twitt…
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In the Right Kind of Light, Glass Really Does Look A Lot Like Candy
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7:57Send us a text My wife's been watching that Netflix series, Blown Away, the one about the glass blowers. I watched them blowing candy out of glass, and it got me thinking, why doesn't somebody combine a glass blowing studio with a candy store. Wouldn't that be freakin' AMAZING??? Support the show If you like the show, come visit my website at lbkat…
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Federal hemp ban could upend billion-dollar industry in North Carolina
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50:35CBD, hemp and other marijuana products legally sold in North Carolina are facing a nationwide ban in November 2026 — one that could tank the multi-billion-dollar industry. North Carolina ranks sixth nationally in the production of hemp-derived products. What does this mean for businesses and consumers?…
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When You Lose Control, You Lose the Sale
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1:01:13Want to double your ticket average without being pushy? Get access to real-time sales training, scripts, and role-play coaching inside the Blue Collar Closer community — join today before the next live Q&A drops: https://wastenoday.pro/BCC Join the Waste No Day! Facebook group: https://wastenoday.pro/FBgroup In this episode, we talked about control…
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Unleashing Business Growth: Mastering Recurring Revenue with Amanda Northcutt
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58:23Send us a text In this captivating episode of Business Growth Talks, Mark Hayward hosts Amanda Northcutt, an expert in recurring revenue strategy, who shares her insights on building scalable business models for coaches, consultants, and agencies. The episode dives into Amanda's transformative journey from working in Silicon Valley to launching her…
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The Truth About Dealer Software — From a Founder - an Interview with Conor Moran | Episode 6
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32:33What does it really take to build dealer software that works in the real world? In this episode of Dealer Tech Talk, host Simon Verona sits down with Conor Moran, founder of Eskimo Software, to talk openly about the realities of building software for car dealerships. They explore: Why many dealer systems struggle with adoption What dealers actually…
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If the Sew Much More Podcast has played a role in your journey in any way, I hope you'll consider participating. Here are the three questions: What changed for you after listening to, or being on, the Sew Much More Podcast? That change might have been practical—or it might have been internal. Second: What challenge were you facing at the time, and …
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Podcast 97 – Clinically Integrated Supply Chain: The Future of Savings and Total Cost of Ownership
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44:44In this podcast we are joined by Angelique Beslic who is the Executive Consultant and Principal of Bridge Ventures, LLC, a Supply Chain Leadership and Education Organization. Angelique is also the Sr. Director of Supply Chain for Legacy Health. In her leadership role, her duties include all levels of procurement, contracting, strategic sourcing, cl…
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Send us a text Marketing is shifting—and 2026 will reward small business owners who are intentional, human, and strategic with how they show up. In this episode, I break down six key marketing trends shaping 2026, specifically for small businesses, solopreneurs, and entrepreneurs with lean teams (0–15 employees). These are not buzzwords or big-bran…
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A conversation with NC Poet Laureate Jaki Shelton Green
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50:37The word "poetry" is often used as a metaphor. Many see the art form as something from the past, associate it with academics, or think of it as unapproachable, it is none of those things. Poetry is alive and well, and in North Carolina, it's promoted by the state’s poet laureate, Jaki Shelton Green. She's the ninth person to hold that position and …
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#709 Land Use Cases of the Year with the Planning and Law Division of the American Planning Association
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1:13:05Three legal expert jointed the podcast to discuss the Land Use Cases of the Year. Reed Asselbaye is a Law Clerk at Willkie Farr & Gallagher LLP, Craig Notte is a Partner at Borah, Goldstein, Altschuler, Nahins & Goidel, P.C., and Scott Hazelton is the Owner of Sunflower Peak Planning. They discussed impactful land use cases related to the National …
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Joe Nicchi: Creating the Soft Serve Empire
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39:33#thePOZcast is proudly brought to you by Fountain - the leading enterprise platform for workforce management. Our platform enables companies to support their frontline workers from job application to departure. Fountain elevates the hiring, management, and retention of frontline workers at scale. To learn more, please visit: https://www.fountain.co…
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The Lives of Rivers with Robert Macfarlane
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50:30Is a river alive? That’s the animating question in Robert Macfarlane’s latest book. And if the answer is yes, and rivers are living things, what do we owe them?
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The Strange Motion Way 2025 Recap | Hot Rods, Podcasts & Community
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30:172025 was one hell of a ride — and we’re wrapping it all up the only way we know how… The Strange Motion Way. From podcast guests and road trips to car shows, events, friendships, and the stories that made this year unforgettable, this episode looks back at the moments that fueled everything we do. Hot rods, BMX roots, live events, late nights, earl…
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Before 2025 comes to an end, a look at the news we covered and the interviews that made an impact
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50:34It’s impossible to review a year’s worth of news in just one hour, especially after the year we just had. But the Charlotte Talks team wanted to highlight the significant news we brought you over the last 365 days. It seemed like there was never a dull moment.By Sarah Delia
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Why “Blasting Leads” Is Killing Dealership Profits | Shift Into Profit Podcast ft. Jake Hales
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49:57🔸 Too many dealerships are chasing new tech while ignoring the real problem: how their people actually communicate with customers.🎧 In this episode of Shift Into Profit, Jason Harris sits down with Jake Hales to unpack what’s really broken inside modern dealerships — from lead response and spam filters to poor onboarding, weak leadership, and paper…
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189: Leading Customer Experience, Employee Engagement, and Hospitality in 2026
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33:49As we head into 2026, leaders are facing a familiar challenge in a new form. Expectations are higher. Attention spans are shorter. Technology is accelerating. And yet, the differentiator hasn't changed. In this episode I talk about what is needed to drive employee experience, customer experience, and hospitality to drive business results. In this e…
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YCYS Year One Retrospective (Part 1): The Best of Chip Shots & Does It Hold Water!
40:44
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40:44Episode Description This episode is Part 1 of our 1-Year Anniversary Retrospective for Your Customer, Your Success. Designed as a lighter, holiday-friendly listen, this episode highlights two of the show’s most popular and revealing segments: Chip Shots and Does It Hold Water? While informal by design, these segments consistently delivered some of …
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Dame Judi Dench on a Life With Shakespeare
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50:30If you’ve ever wanted to share a room with two great actors talking about Shakespeare, here’s your chance — with Dame Judi Dench and Brendan O’Hea.
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101. Customer Success Interview Tips: How to Prep for Recruiters vs Hiring Managers
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34:10If you have ever walked out of an interview thinking I nailed that and still did not move forward, this episode is your wake up call. Today, I’m breaking down one of the most common reasons qualified CSMs struggle to land offers even when they prepare and practice. Most candidates prep for every interview the exact same way, and it quietly works ag…
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Over a decade ago, Joe Apfelbaum was on the podcast, telling me how focusing on SEO helped him grow his agency. That was hard for the idea-a-minute founder. Now he’s back. And AI is enabling him to create more businesses. He broke down the 5 types of companies anyone could make Joe Apfelbaum is the founder of Ajax Union, a digital marketing agency,…
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The rising danger of child grooming in a digital world
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50:33Last year, the National Center for Missing and Exploited Children logged more than a half million reports of online enticement, manipulation and sextortion of children. This school year, districts are helping students spot this dangerous trend. We hear from a survivor of online grooming and those working to prevent it.…
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Luca Micheli: The AI Pivot That Took Customerly From $100K to $1M ARR
1:08:22
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1:08:22Six years after his first appearance on Founder Views, Luca is back with the real story of how AI forced a full business model and go-to-market shift. Customerly went from a seat-based, product-led support platform for small SaaS teams to an AI-first customer service engine selling into mid-market and enterprise, where volume and ROI are obvious. I…
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02. Field Service Europe 2025, Part 1 | Charlie McNiff
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19:4202. Field Service Europe 2025, Part 1 | Charlie McNiff What is the state of field service in 2025? While the industry's digital transformation is, arguably, still underway—here comes AI to shuffle the deck again. We attended one of the world's largest field service events to see how companies are navigating all this dramatic change. Part One of our…
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Send us a text In this episode, I recorded an intro video for the position of Assistant Program Director at WOW 104.3 Country here in Boise. I have no prior radio experience, but maybe they've got some other opening that would be a good fit. Regardless, I'm throwing my hat into the ring, and let's see what happens. Here's a link to the video: https…
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2025 has come and gone and what a year it has been. We review our favorite cases and give you some stats. Check out our new True Crime Substack the True Crime Times Check out our other show The Prosecutors: Legal Briefs for discussion on cases, controversial topics, or conversations with content creators. Get Prosecutors Podcast Merch Join the Gall…
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On the surface, it looks like Ricardo Vice Santos is selling AI-created books for your kids. But he’s aiming for something much bigger: a world where TV, movies, and every other media will be customized to you, using AI. He’s starting with children’s books because that’s what people will buy and what AI can do well today. This is the story of how h…
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'Fort Bragg Cartel' author discusses drug trafficking and murders impacting the U.S. Special Forces
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50:33A conversation with Seth Harp, author of "The Fort Bragg Cartel," about his new book. It covers drug trafficking, murder, and a cover up involving members of the U.S. military.
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Lowering the Cost of Intelligence With NVIDIA's Ian Buck - Ep. 284
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38:15Discover how mixture‑of‑experts (MoE) architecture is enabling smarter AI models without a proportional increase in the required compute and cost. Using vivid analogies and real-world examples, NVIDIA’s Ian Buck breaks down MoE models, their hidden complexities, and why extreme co-design across compute, networking, and software is essential to real…
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Want to double your ticket average without being pushy? Get access to real-time sales training, scripts, and role-play coaching inside the Blue Collar Closer community — join today before the next live Q&A drops: https://wastenoday.pro/BCC Join the Waste No Day! Facebook group: https://wastenoday.pro/FBgroup In this episode, we talked about persona…
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First Principles, second look: The 2025 wrap
1:38:36
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1:38:36What a year it's been. After a long hiatus and when we thought we'd closed the curtains for good, First Principles came back in April 2025 for Season 3. And what made this comeback so special? Simple: Rohin was genuinely excited to be back in the interviewing chair. That excitement is infectious. It showed up in every conversation and every questio…
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