Presented by CX Influencer of the Year 2024, Christopher Brooks. The CX Superheroes podcast, with over 50 episodes brings you insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their strategies. Either they define best in class or are pushing the boundaries for the next generation of customer experience. From strategy to delivery, from SMEs to Enterprise customer centricity, all aspec ...
…
continue reading
Customer Centric Strategies Podcasts
1
Customer Confidential: Untold Stories of Earned Growth
Rob Markey, Bain & Company partner and customer experience expert
22
252
The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include C ...
…
continue reading
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of jo ...
…
continue reading
Please join us on "Your Customer, Your Success", the award winning Marra CX Hub podcast where host Gary Marra brings you insights from leading innovators excelling in customer experience and beyond. Each episode features candid conversations with experts who share their journeys, strategies, and the key mindsets driving their success. With a special focus on creating exceptional customer experiences, this podcast is designed for business leaders, solopreneurs, and anyone striving for excelle ...
…
continue reading
Welcome to the Relentless Customer Leader Podcast – How Customer-Obsessed Leaders Win. This is a podcast that will ignite your passion for delivering experiences that leave your customers craving for more. In each episode, we'll dive into the minds of visionary leaders and trailblazing companies who have made customer experience their sacred mission. Prepare to be inspired as we unpack the game-changing strategies, unconventional thinking, and real-world stories of customer-centric transform ...
…
continue reading
We explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external. Visit us on www.becustomerled.com
…
continue reading
1
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Intercom
1k469
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com
…
continue reading
Do you truly have a customer-centric organization or do you simply say you do? Do you know how to identify unmet customer needs? Do you have a growth strategy driven by compelling differentiators? The Customer Mission Podcast shares best practices and insights on how to create customer-centric behaviors and mindsets to grow faster, be more competitive, and be more profitable.
…
continue reading
Banking on Information dives into the fast-evolving world of financial services and technology. Host Rutger van Faassen interviews trailblazers in fintech, AI, lending, and customer-centric banking, uncovering how innovation, data, and new strategies are shaping the future of finance. Each episode explores the “why, what, and how” behind industry solutions, offering practical insights and bold visions that prepare listeners for tomorrow’s opportunities. Tune in for thought-provoking conversa ...
…
continue reading
Every #SaaS company plays for high stakes, but what does it take to dominate the market right now? 🚀 Look no further than Paris Talks Marketing - the ultimate podcast for SaaS marketers, entrepreneurs, and business owners. Hosted by Paris Childress, we’re featuring deep dives into the latest industry trends with the top SaaS B2B founders and marketing leaders who reveal what it takes to succeed in B2B SaaS marketing. Join us as we share insights on testing new tactics and uncovering the late ...
…
continue reading
This is Higgle: The B2B Sales Club Podcast, where we bring you actionable insights about sales RFPs, Sales Negotiations and difficult Procurement discussions. It’s all about helping you win more deals, and hitting your sales quota. We talk to sales leaders, brand leaders and procurement leaders about lessons learnt on their journey to win more sales deals and get better negotiated outcomes. The podcast is hosted by Mike Lander, an ex procurement director and entrepreneur, talking to guests a ...
…
continue reading
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier an ...
…
continue reading
1
Navigating the Customer Experience
Yanique Grant, Customer Experience Strategist, Entrepreneur
122112
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
…
continue reading
The original data podcast. The Hub and Spoken podcast is a series of fascinating discussions with today's top data and business leaders from across the business world. The conversations explore how to add most value to organisations through the use of data and analytics, and how best to organise yourself to achieve that value. It talks about how to define and deliver data strategy, and the best way to return business value.
…
continue reading
Journey to Success: CX Conversations - Your Guide to Customer Experience and Success Whether you're just starting your career or a seasoned professional aiming to stay ahead of industry trends, Journey to Success: CX Conversations is your essential resource for everything related to Customer Experience (CX) and Customer Success (CS). Designed for individuals at every stage of their professional journey, our podcast provides a wealth of information and guidance to help you navigate the comple ...
…
continue reading
1
The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX
The Agile Brand
32k700
Expert mode marketing technology, AI, and CX insights from top brands and Martech platforms fill every episode, focusing on what leaders need to know to build customer lifetime value and long-term business value. The Agile Brand with Greg Kihlström® features executives and thought leaders from top brands and tech platforms discussing the industry's trends, like AI adoption, first-party data strategies, artificial intelligence in the consumer journey, consumer data privacy, omnichannel custom ...
…
continue reading
What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results? Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-first strategies and stay ahead in today’s competitive landscape. Each episode is about 30 minut ...
…
continue reading
Welcome to Scale Tale, the podcast that takes you on an exciting journey through the world of customer success. Let’s go beyond theory and explore real-life case studies and examples, unveiling the strategies that drive sustainable revenue growth for businesses. Have you ever wondered how top CS leaders achieve remarkable success? We'll reveal their tactical tips and insider secrets, empowering you to supercharge your CS strategy. From building customer-centric cultures to measuring success ...
…
continue reading
Welcome to GTM News Desk, the podcast where Mark Kilens and Rachel Elsts Downey bring you real talk backed by real action. Twice a month, we cut through the noise to deliver the essential resources, news, and expert takes you need to create impactful, People-first GTM motions. From trending topics to clickbait headlines, we sift through the clutter to highlight what truly matters in the world of B2B Go-to-Market. With nearly 25 years of combined experience working with top B2B brands like Dr ...
…
continue reading
The public transport industry is undergoing rapid change, from decarbonisation and sustainability goals to the fast-paced evolution of digital technology. Mobility Redefined is the podcast for senior managers, executives, and decision-makers who are leading this transformation. Hosted by Dr Kaan Yildizgöz, Executive Director at Modaxo, each episode brings expert insights on the challenges and opportunities facing the transport sector today. From digitalisation and workforce development to cu ...
…
continue reading
"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide. Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, a ...
…
continue reading
Discover What’s Inside the World of Business, Branding, and Innovation Join hosts Ken Theriot (TheRiot Agency) and Randy Kessler (Labels and Labeling) as they dive deep into the strategies, stories, and innovations that drive brand success. Unpacking the Brand explores the intersection of marketing, sales, and customer experience, featuring insights from industry leaders, creative thinkers, and business visionaries. While rooted in the print and packaging industry, this podcast broadens the ...
…
continue reading
1
eCommerce Fastlane: Shopify Growth Strategies—Where AI Efficiency Meets Human Connection
Steve Hutt | Shopify Expert | eCommerce Expert
42409
Welcome to eCommerce Fastlane: Shopify Growth Strategies—Where AI Efficiency Meets Human Connection. I’m Steve Hutt, your experienced guide and host, here to help you unlock real, sustainable growth for your Shopify store by blending the best of automation with the power of authentic customer relationships. Since 2016, eCommerce Fastlane has been the weekly pit-stop for ambitious DTC founders and marketers. With over 1.5 million downloads and 400+ episodes, this show is your trusted resource ...
…
continue reading
The Client-Centric CMO podcast spotlights the stories and insights of marketing leaders who put customers at the center of their strategies. Hosted by Alisha Lyndon, CEO of Momentum ITSMA, each episode features deep-dive conversations with CMOs and senior executives who are redefining what it means to lead with a customer-first approach. Join us to explore the challenges and successes of client-centric marketing. Our guests – leading CMOs and senior marketing executives – share their experie ...
…
continue reading
Hosted by TC Gill, this podcast explores the dynamic world of technology leadership. Each episode explores the challenges, strategies, and stories that shape the lives of today’s CTOs and tech leaders. From navigating complex business issues to leading high-performing teams, CTO Confessions sheds light on the multifaceted role of technology executives, highlighting the critical decisions they make and the impact they have on organizations. Join us as we unpack the realities of tech leadershi ...
…
continue reading
A Manufacturing Marketing Podcast
…
continue reading
Hi! My name is Edward Fox. I own a Digital Marketing & Advertising Agency. Creating Your Advantage is for entrepreneurs who are building customer-centric businesses. Support this podcast: https://podcasters.spotify.com/pod/show/edward-fox/support
…
continue reading
Introducing Alex Shevelenko, CEO and founder of RELAYTO and the host of the Experienced-Focused Leaders Podcast. With a mission to empower seasoned business owners who recognize the critical role of customer experience in achieving success, Alex brings together a community of discerning listeners eager to explore new perspectives and strategies for enhancing their experience-centric approach. In our thought-provoking podcast episodes, we dive deep into the stories and insights of accomplishe ...
…
continue reading
Master The Inbox is THE podcast for course creators, coaches and consultants who want to know how to use email marketing to nurture and convert their audience in a non-spammy, non-bullshit BUT data driven approach. You will learn about hands-on strategies and insider secrets to authentically engage your audience, craft powerful marketing emails, and turn your subscribers into loyal customers with a customer-centric approach.
…
continue reading
"This Is CX" is a discussion about all-things "customer experience", hosted by two guys (Mike Manfredo and Paul Hagen) that want to help people understand what customer experience is and how it can be done in a way that creates real value. We will share personal experiences and best practices, in our hope to make the world a little more customer-centric.
…
continue reading
This is Reel Talk: The Customer Insights Show with Christoph Trappe. Christoph and his guests share valuable information to help you understand your customers better, discuss customer insights, and discuss how to use data to make better customer-centric decisions. We publish weekly podcast episodes here and also livestream at youtube.com/c/Voxpopme The show is presented to you by Voxpopme, the leader in video surveys. Learn more about video feedback here: https://bit.ly/36aqmZg Thanks for li ...
…
continue reading
Brian Lofrumento reveals everything you need to go from wantrepreneur – or someone who WANTS to own their own business – to a money-making, action-taking entrepreneur. Discover exactly how to start a business and build a raving audience of fans and customers who want to buy your stuff, and learn exactly how to best serve your customers and clients by building a customer-centric line of products and services. Brian has built multiple six-figure businesses, including a six-figure SEO agency at ...
…
continue reading
Former England Cricketer Jeremy Snape has spent the past ten years researching 'The Winning Mindset' of some of the world’s most successful performers. His journey has taken him around the world, interviewing elite sports stars and coaches, as well as neuroscientists and leaders from the performing arts, business and the military. In this podcast series, Jeremy takes you Inside the Mind of Champions, sharing their exclusive stories on mindset, leadership and team culture to accelerate succes ...
…
continue reading
Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
…
continue reading
In modern business, success is measured by growth. But how should businesses enable themselves to efficiently grow? There are so many answers to that question that it can make you feel crazy! The Growth Enablement Madness Podcast, hosted by BrainSell Founder Jim Ward, offers a go-to source for growth enablement strategies, stories, and technologies.
…
continue reading
Step into the future of retail with ACCEO Retail Solutions—home to cutting-edge POS systems like Smart Vendor, Logivision, and Retail-1. Discover how businesses of all sizes are revolutionizing their operations by enhancing inventory accuracy, building lasting customer loyalty, and embracing seamless omnichannel retail strategies. In each episode, industry leaders and ACCEO experts share real-world success stories, practical insights, and expert tips that empower retailers to thrive in today ...
…
continue reading
Are you ready to unlock your organization's true growth potential? Unlock Growth with the MRI is your go-to podcast for understanding and leveraging the Market Responsiveness Index. Join the team at MarketCulture as we break down the eight disciplines of the MRI, revealing how to measure and improve engagement across your leaders, employees, and customers. Discover actionable strategies and inspiring stories that demonstrate how a human-centric culture, powered by the MRI, drives innovation, ...
…
continue reading
Are you a leader making waves in the B2B marketing space? The B2B Influence podcast is an exclusive platform designed to spotlight exceptional individuals driving innovation, growth, and transformation in industries that market to small and mid-sized businesses. This is your opportunity to share your story, showcase your achievements, and connect with a highly engaged audience of industry peers and decision-makers. Think you'd be a great guest on the show? Apply at https://podcast.outwardmed ...
…
continue reading
Outside In explores how the world is changing and how business is changing with it. Host Charles Trevail interviews executives, journalists, authors, and thinkers, exploring the customer-centric strategies and philosophies that are working successfully inside companies, and the consumer trends, industry disruptions, and cultural forces that are influencing business from the outside.
…
continue reading
The data revolution is here. Leaders who don’t adapt will be left behind. In this podcast, we interview business leaders who have made their companies more data-driven. They share their stories and the strategies they have used to drive results.
…
continue reading
Supercharge your journey to success in the home services industry with insights and actionable content that will transform your business.
…
continue reading
The Capital Markets FinTech Forum by ipushpull provides regular industry news, interviews and discussion on hot topics impacting our sector. Being a fintech gives us a unique perspective on the market as well as access to the views of leading banks, brokers, traders, asset managers and data services businesses. Whether you're interested in APIs, data distribution, chatbots or workflow automation, we aim to bring you interesting perspectives and insight from across the financial services sect ...
…
continue reading
Welcome to Bloq Marketing, the podcast dedicated to digital marketing and growth strategies for home service businesses. Join us as we interview top performers in the Plumbing and HVAC industry, from sales managers to operations leaders, call center pros, and CEOs. Learn how they drive growth, overcome challenges, and lead their teams to success. Whether you're looking to master local SEO, refine your sales process, or build a customer-centric culture, we provide actionable insights and tips ...
…
continue reading
Content creators need to guide their target audience and to do this you need to let them feel that you understand their choices, that the value of your engagement is in the lasting relationship you are establishing and not just a one-off purchase that most companies do to their customers. It takes a bold move to shift from traditional marketing to customer-focused strategies. Traditional marketing may give you page views, shares, and likes but if your customers are not able to share with the ...
…
continue reading
Growing the company. It’s the CEO’s #1 priority. And yet oftentimes a gap exists between the strategies of the CEO and the demands of customers. This strategic gap slows growth and erodes your competitive edge while exposing your organization to unnecessary risks. By gaining a deep awareness and understanding of this chasm, CEOs can lead the charge to align the strategy, promises and experience to gain customer loyalty and advocacy and eliminate the friction that can open the door for a mass ...
…
continue reading
1
19 - Driving Customer-Centric Growth in B2B: Proven Strategies That Work with VisionEdge Marketing's Laura Patterson
28:39
28:39
Play later
Play later
Lists
Like
Liked
28:39
In this episode of B2B Influence: Spotlight on Industry Game-Changers, Paula Chiocchi interviews the President of VisionEdge Marketing, Laura Patterson. Laura discusses the importance of operationalizing customer-centric growth strategies in B2B organizations, emphasizing measurable customer value, effective performance metrics, and cross-team coll…
…
continue reading
Summary In this solo episode of Your Customer, Your Success, Gary Marra discusses various topics, including the misconceptions surrounding agentic AI, the innovative customer experience strategies of the Savannah Bananas, and a unique approach to golf course management. He emphasizes the importance of understanding AI's limitations, the need for en…
…
continue reading
1
1186: Leveraging PERSONAL DEVELOPMENT lessons to ease cognitive loads for developers (and enabling more SaaS opportunities!) w/ Claire Knutson
31:02
31:02
Play later
Play later
Lists
Like
Liked
31:02
In this episode, Claire Knutson, founder of Bold Minds and creator of Traverzer, shares how they're transforming the way software engineers work by simplifying complex processes and reducing cognitive load. With over 20 years in software development, Claire’s entrepreneurial journey is driven by a desire to build tools that bring joy, speed, and cl…
…
continue reading
1
#708: How commerce media is changing advertising with Eric Brackmann, Koddi
29:15
29:15
Play later
Play later
Lists
Like
Liked
29:15
If you think commerce media is just a buzzword or a trend, think again. It’s reshaping the ad landscape—fueled by AI, first-party data, and sector-specific solutions that leave the legacy one-size-fits-all approach in the dust. What’s coming next? Grocery? Autos? Quick commerce? If your brand isn’t already exploring commerce media, it’s probably fa…
…
continue reading
1
Why Your Store is Bleeding Money (While You Chase More Traffic)
36:57
36:57
Play later
Play later
Lists
Like
Liked
36:57
Welcome back to eCommerce Fastlane! Here's a story that might sound familiar: you're spending $10,000+ a month on ads, traffic looks solid, but somehow you're barely breaking even. Sound familiar? The hard truth is that most Shopify merchants don't realize they have a revenue leak problem. While you're obsessing over getting more traffic, your stor…
…
continue reading
1
Inside Crayola’s 120-Year Legacy of Creativity and Customer Experience
21:29
21:29
Play later
Play later
Lists
Like
Liked
21:29
What does it take to build a brand that earns loyalty across generations? Crayola is more than crayons—it’s a creative ecosystem built on emotional insight, personalization, and purposeful storytelling. In this episode of The Modern Customer Podcast, Victoria Lozano, Crayola’s Chief Marketing Officer, shares how her team designs meaningful experien…
…
continue reading
1
Episode 183: An AI Give-and-Take with Joel Krooswyk
47:40
47:40
Play later
Play later
Lists
Like
Liked
47:40
How can we separate real innovation from hype? In this episode, Joel Krooswyk, Federal CTO at GitLab, joins TC Gill for a thoughtful deep dive into the evolving role of AI in development, hiring, and leadership. Joel brings 25+ years of experience across private and public sectors and this conversation hits that perfect balance of vision and pragma…
…
continue reading
1
1185: SPEED of execution, results, and profitability through PARTNERSHIPS, AI, and strategy w/ Jason Vazquez
33:30
33:30
Play later
Play later
Lists
Like
Liked
33:30
In this episode, Brian sits down with Jason Vazquez—an ex-Deloitte M&A strategist turned serial entrepreneur and startup ecosystem builder. Jason’s ability to go from ideation to profitability in record time isn’t just impressive—it’s a masterclass in execution. He shares how he launched a luxury men’s skincare brand, co-founded a full-service mark…
…
continue reading
This week on The Kula Ring, Jay Aguilar, Global VP of Business Development and Marketing at Chance Rides, gives us an inside look at what it takes to market thrills. From classic carousels to massive rollercoasters, Jay explains how Chance Rides uses both B2B and B2C tactics to reach park owners and ride enthusiasts alike. He dives into the importa…
…
continue reading
1
Unlocking the Future of Banking: Digital Disruption, AI, and the Rise of Neobanks
12:37
12:37
Play later
Play later
Lists
Like
Liked
12:37
Christoph Stegmeier, Senior Partner at Simon-Kucher, discusses the transformation of the banking sector, the rise of neobanks, the future shaped by AI and personalization, and how both new and traditional institutions must innovate to thrive in the evolving digital financial landscape. Takeaways Christoph has 25 years of experience in the banking i…
…
continue reading
1
184. The Science of Loyalty: Measuring Trust in Customer Relationships | Joe Folkman (Replay)
34:06
34:06
Play later
Play later
Lists
Like
Liked
34:06
Stacy Sherman and psychometrician Joe Folkman dive into the crucial topic of measuring trust in business and leadership. They reveal an innovative approach using anonymous 360-degree assessments to accurately gauge trust levels. Learn why self-perceptions often differ from others' views, and how gender and organizational roles impact trust ratings.…
…
continue reading
1
Ep. 252: Erin Wallace | The Data Doesn’t Care How Good You Think You Are
11:43
11:43
Play later
Play later
Lists
Like
Liked
11:43
Episode 252: Most CX maturity assessments ask how you think you're doing. This one demands proof. Erin Wallace, director of client engagement at MyCX from Bain & Company, is helping to lead a fundamental shift in how companies measure CX maturity. Most tools rely on perception-based self-assessments that reward self-promotion over progress. The Cus…
…
continue reading
1
1184: From HGTV to using AI to revolutionize interior design AND great business systems w/ Rebecca Zajac
37:55
37:55
Play later
Play later
Lists
Like
Liked
37:55
Rebecca Zajac is a powerhouse in the world of interior design with a rich background spanning TV production on HGTV and A&E, high-end home renovations, and now—tech entrepreneurship. In this episode, Rebecca shares how she’s using 3D scanning and AI to make beautifully designed renovations accessible to homeowners without big design budgets. Her ap…
…
continue reading
1
Why trust drives great customer experience with Mark Slatin
26:21
26:21
Play later
Play later
Lists
Like
Liked
26:21
Episode web page: https://bit.ly/4eZNwDS ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- What does it take to consistently deliver exceptional customer experiences? In this episode of Insights…
…
continue reading
1
Secrets of Successful Upselling and Strong Client Relationships with Jon Peppiatt, Part 2
24:23
24:23
Play later
Play later
Lists
Like
Liked
24:23
Could the evolving landscape of marketing procurement be the key to mastering the new frontier in sales? We’re welcoming back Jon Peppiatt today, former Chairman at BBH London, for the second of a two-part episode. We explore the intricacies of AI-enabled service delivery, plus innovative pricing models that align with both agency and client goals.…
…
continue reading
1
#707: Building ROI in the Creator Economy with Brit Starr, CreatorIQ
26:52
26:52
Play later
Play later
Lists
Like
Liked
26:52
Agility requires marketing leaders to evolve from campaign-based thinking to relationship-based strategy—especially when working with creators who influence not just clicks, but for a meaningful connection with customers. Today we’re going to talk about the creator economy and how brands like PepsiCo, Unilever, and more are leaning into long-term c…
…
continue reading
1
1183: How the Digital Dentist became THE go-to person in his industry w/ Dr. Lorne Lavine
32:43
32:43
Play later
Play later
Lists
Like
Liked
32:43
What happens when a former periodontist brings his lifelong passion for technology into one of the most overlooked corners of the healthcare industry? In this episode, you'll meet Dr. Lorne Lavine—also known as The Digital Dentist—who turned a niche IT consulting idea into a multi-decade business serving over 350 dental offices nationwide. This con…
…
continue reading
1
1182: THIS HIDDEN METRIC is the one that will ensure your business doesn't fail! Here are the customer success foundations w/ Beth Thornton
34:23
34:23
Play later
Play later
Lists
Like
Liked
34:23
In this episode, Beth Thornton, founder of Thornton Advisory Solutions, shares her journey of building a career around customer success and how it became the cornerstone of her entrepreneurial venture. With over 18 years of experience, Beth has worked with startups, health systems, and wellness companies, turning customer engagement into lasting su…
…
continue reading
1
Why Fulfillment Is Marketing: ShipMonk's Strategy For Turning Post-Purchase Into Profit
40:54
40:54
Play later
Play later
Lists
Like
Liked
40:54
Welcome back to eCommerce Fastlane! Today, we're tackling the hidden growth killer that's sabotaging even the best DTC brands—and most founders don't see it coming until it's too late. You know the story: you've nailed product-market fit, your marketing is humming, orders are pouring in... then everything falls apart. Split shipments eat your margi…
…
continue reading
1
1181: How to build CONVICTION for your ideas (AND make them better with AI!) w/ Chad Vavra
33:26
33:26
Play later
Play later
Lists
Like
Liked
33:26
Ever feel like you have a million-dollar idea but don't know the next step? Chad Vavra, a designer and developer with over 20 years of experience working with giants like Pixar, Google, and Meta, joins us to solve that exact problem. He breaks down how he’s democratizing the high-level strategies that used to cost companies hundreds of thousands of…
…
continue reading
1
#706: Building more connected digital experiences with Eric Stine, CEO of Sitecore
30:45
30:45
Play later
Play later
Lists
Like
Liked
30:45
If the web is no longer one-size-fits-all and instead geared towards segments of one, how do brands avoid creating a thousand disconnected experiences, and manage each experience effectively? Agility requires embracing both technology and customer behavior shifts at the same time—without losing your brand voice. Today we’re going to talk about how …
…
continue reading
1
Ep. 251 | Mike Valanzola: Many Voices, No Shared Truth: How Dell Revitalized Its Customer Feedback System with Help from the CXRA
38:47
38:47
Play later
Play later
Lists
Like
Liked
38:47
Episode 251: In 2018, Dell set out to do something big: turn customer feedback into a system that could not only provide insights, but help set priorities and run the business. They had the data. They had the intent. But they made a compromise that many organizations settle on: Rather than enforce one unified approach to customer feedback, they all…
…
continue reading
1
1180: The tech CEO who operates at SCALE and whose company launched an AI receptionist w/ Artie Chang
33:21
33:21
Play later
Play later
Lists
Like
Liked
33:21
In this episode, Brian sits down with Artie Chang, President & CEO of PanTerra Networks, a pioneer in unified cloud communications and AI-powered customer engagement. Artie shares how his decades of experience in tech—from Bell Labs to building RAID systems—led to the development of Streams.AI and Luna, their conversational AI receptionist transfor…
…
continue reading
1
Shopify SEO After AI: Jeff Oxford's System That Scaled Traffic from 3K to 70K Monthly Visitors
42:47
42:47
Play later
Play later
Lists
Like
Liked
42:47
Welcome back to eCommerce Fastlane! Today, we're diving deep into the evolving world of eCommerce SEO—and trust me, the game has completely changed in 2025. Joining me is Jeff Oxford, founder and CEO of 180 Marketing, an eCommerce SEO agency that's delivered an average ROI of 874% across their client base. Jeff isn't just talking theory—he's manage…
…
continue reading
1
1179: THIS is how to provide VALUE at every step of the way to attract and RETAIN the best clients w/ Joshua Kiernan
35:56
35:56
Play later
Play later
Lists
Like
Liked
35:56
In this episode, Brian Lofrumento sits down with Joshua Kiernan, co-founder and CEO of Mosh JD, to explore how he's revolutionizing HR tech by simplifying the way companies manage job descriptions. Josh shares his journey from being laid off in 2020 to launching a game-changing software that addresses outdated job descriptions, a problem many organ…
…
continue reading
1
From Chaos to Clarity: How Bain Capital’s John Connaughton Leads Through Volatility
36:46
36:46
Play later
Play later
Lists
Like
Liked
36:46
While the terms “uncertainty” and “volatility” get thrown around a lot, they certainly describe what’s going on now in global markets, especially when it comes to private equity. In this episode of Redefiners, Clarke Murphy and Marla Oates talk with Bain Capital Co-Managing Partner John Connaughton to get his take on leading through change. As some…
…
continue reading
1
#705: What happens to your KPIs when both CLV and Customer Acquisition Costs rise? With Jamie Domenici, Klaviyo
25:43
25:43
Play later
Play later
Lists
Like
Liked
25:43
Customer lifetime value is a critical KPI, but with customer acquisition costs rapidly rising, what can brands do to successfully build long-term value for the business? Agility requires seeing past vanity metrics to the durable value hidden in customer relationships. When customer acquisition costs climb and privacy affects easy targeting, only ni…
…
continue reading
1
CX Superheroes podcast - Series 15 Episode 2 - Candidate Experience - Julian Lukaszewicz
50:32
50:32
Play later
Play later
Lists
Like
Liked
50:32
Welcome to the latest Customer Experience Superheroes podcast. This episode tackles a crucial but often messy area: Candidate Experience in Recruitment. Your host, award winning global CX consultant, Christopher Brooks sits down with Julian Lukaszewicz, founder of Career IQ Academy and a seasoned CX and innovation consultant. "I first met Julian ov…
…
continue reading
1
Verizon’s CXO on Rebuilding Customer Experience With an Employee-First Strategy
27:28
27:28
Play later
Play later
Lists
Like
Liked
27:28
Verizon’s customer experience transformation started with a clear priority: listen to employees, study the data, and rebuild from the inside out. On this episode of The Modern Customer Podcast, I’m joined by Brian Higgins, Chief Customer Experience Officer for Verizon Consumer. With more than two decades at Verizon, Brian has led everything from ne…
…
continue reading
1
Driving Digital Transformation, AI Adoption & Cybersecurity Strategy with Aniq Rajabdeen
40:28
40:28
Play later
Play later
Lists
Like
Liked
40:28
Meet Aniq Rajabdeen, Head of Marketing at John Keells IT, the digital transformation arm of Sri Lanka’s largest conglomerate. With years of experience across the US and APAC, Aniq shares his frontline perspective on how enterprises are adopting AI, enhancing cybersecurity, and executing digital transformation initiatives. This conversation covers t…
…
continue reading
1
Outbound Isn’t Dead, But It’s 10x Harder with Todd Busler
37:24
37:24
Play later
Play later
Lists
Like
Liked
37:24
What’s behind the rise of acronyms like CBM? Is “Vibe Growth Marketing Manager” even a real job? What does it take to build a pipeline through genuine relationships instead of volume? Those are the three big topics we’re covering in this episode of GTM News Desk. Todd Busler, CEO and co-founder of Champify, joins us to share why contact-level data …
…
continue reading
1
Episode 182: A CTO's Career Guide: Blending Tech and Business with James Long
1:12:07
1:12:07
Play later
Play later
Lists
Like
Liked
1:12:07
What happens when deep technical knowledge meets real-world domain expertise?In this episode, TC Gill is joined by James Long, CTO at Palomar, to explore what it takes to lead with clarity in a high-stakes environment. From modeling risk to building strong, cross-functional teams, this conversation is packed with practical insights for tech leaders…
…
continue reading
1
1178: The MARKETING FIXER that's in and out with RESULTS in 6 months w/ Caleb Madsen
32:30
32:30
Play later
Play later
Lists
Like
Liked
32:30
Caleb Madsen isn’t your typical marketer—he’s a marketing “fixer” with a track record of transforming chaos into clarity for both billion-dollar brands and emerging startups. From his unconventional start in a warehouse to leading performance marketing at a global corporation, Caleb now runs Mad House Consulting, where he steps into businesses for …
…
continue reading
1
Cold Storage, Warm Leads: Marketing to Diverse B2B Niches
30:41
30:41
Play later
Play later
Lists
Like
Liked
30:41
This episode of The Kula Ring features Michael Frank, Vice President of Marketing and Communications at Arctic Walk-Ins, a 40-year-old company specializing in custom and quick-ship cold storage. Michael delves into the complexities of marketing to various niches, including the relationship-driven food service sector and the technically nuanced comm…
…
continue reading
1
Guardrails and Game Changers: AI Agents in Chat for a Competitive Edge in Financial Markets
22:16
22:16
Play later
Play later
Lists
Like
Liked
22:16
What is your chat strategy report: https://ipushpull.com/report/what-is-... In this episode of the Capital Markets FinTech Forum, Matthew Cheung (CEO, ipushpull) and Steve Grob (Founder, Vision57) have an in-depth conversation about how recognizing the strategic value of chat can drive success for companies that embrace it. In our conversation, we …
…
continue reading
1
18 - PR Power Play: Transforming Tech Narratives into Sales Success with Red Fan Communications' Kathleen Lucente
22:26
22:26
Play later
Play later
Lists
Like
Liked
22:26
In this episode of B2B Influence: Spotlight on Industry Game-Changers, Paula Chiocchi interviews the CEO of Red Fan Communications, Kathleen Lucente. Kathleen shares her expertise on the evolving role of PR in the B2B tech sector, emphasizing its impact on pipeline generation, lead conversion, and sales enablement. She discusses the importance of s…
…
continue reading
1
Why Tactics Alone Won’t Get You the Relationship (or Results) You Want
3:10
3:10
Play later
Play later
Lists
Like
Liked
3:10
Imagine you're single. You are looking for love! So you walk into a crowded bar, spot someone across the room, and immediately launching into your “pitch”: “Hi, I’m great at communicating, financially stable, and love dogs. Want to be in a relationship?” It sounds ridiculous, but that’s exactly how many companies approach their customers.…
…
continue reading
1
Redefining Success: Justice, Neurodiversity, and Inner Power in Entrepreneurship
14:57
14:57
Play later
Play later
Lists
Like
Liked
14:57
Jacqueline Escobar shares her journey from experiencing hyperinflation in Peru to becoming a legal consultant and advocate for neurodiverse entrepreneurs. She discusses the importance of mental health, financial inclusion, and creating founder-focused support systems that value inner balance and personal growth alongside business success. Takeaways…
…
continue reading
1
Internal Email is Killing Companies. What Happens If We Just Kill It First?
3:19
3:19
Play later
Play later
Lists
Like
Liked
3:19
Studies show that 50-70% of people check email before they get out of bed. They check it on weekends, and even during vacations. Research from Adobe and Statista found the average employee spends over 3 hours per day on email. That’s 15 hours a week -- 750 hours a year doing what? Mostly scanning old, irrelevant threads, deciphering tone, and tryin…
…
continue reading
