Best Dealership Operations Podcasts (2025)

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30 Days In: How Phil Pecoraro’s 26 Years Are Powering His First Store Launch + Hard Lessons Learned | Phil Pecoraro, Operating Partner of Murdock Chrysler Dodge Jeep Ram 46:17

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12d ago46:17

46:17

Today, special guest host Sam D’Arc is joined by Phil Pecoraro, Operating Partner at Murdock Chrysler Dodge Jeep Ram. We dig into Phil’s first month running his new store — why he’s returning to the same dealership where he earned his first GM role 16 years ago, how he’s carrying forward the legacy of Larry H. Miller’s final store, and much more. T…

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Benstock on Secret Integration, Szott on GM Dev, CDG on Special Announcement | Daily Dealer Live 1:01:58

1d ago1:01:58

1:01:58

Today's show features: Yossi Levi, Founder of Car Dealership Guy Brian Benstock, Dealer Principal of Paragon Honda & Acura Todd Szott, Dealer Partner of Szott Auto Group This episode is brought to you by: KPA – Non-compliance isn't an option. OSHA, FTC, and state regulators are actively targeting dealers with escalating fines and enforcement action…

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Inside the Lead Response Crisis Hurting Dealers (And What to Do About it) | Industry Spotlight 41:08

3d ago41:08

41:08

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Parker Boice, General Sales Manager at BMW Utah and Than Hancock, Chief Sales Officer at Podium. This episode is brought to y…

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AWS Outage, Langham on Growth Strategy, Ortega on Creative, Dean on BDC Evolution | Daily Dealer Live 58:43

3d ago58:43

58:43

Today's show features: Jami Langham, COO of Coleman Automotive Group Brian Ortega, Creative Director at Valley Hi Toyota Brittney Dean, Sales Business Development Manager at Van Horn Automotive Group This episode is brought to you by: KPA – Non-compliance isn't an option. OSHA, FTC, and state regulators are actively targeting dealers with escalatin…

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From Sales Floor to Seven Stores: Ivette’s Journey to the Top of Colorado Auto Retail — And What's Next | Ivette Dominguez Drawe, Dealer/Owner of Alpine Automotive Group 50:06

5d ago50:06

50:06

Today I’m joined by Ivette Dominguez Drawe, Dealer/Owner of Alpine Automotive Group. We unpack her incredible journey from the sales floor to building a thriving dealership empire — leading one of Colorado’s top-performing teams and driving a group that now sells one in every three GM vehicles in the state. This episode is brought to you by: 1. Lot…

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“Curiosity Beats Fear Every Time”: How Dealers Are Future-Proofing Their Teams for AI and Electrification | Sebrina Westbrooke, Program Manager at Georgian College | Ep. 683 27:09

5d ago27:09

27:09

Curiosity beats fear in modern retail automotive. In this episode of The Dealer Playbook, Michael Cirillo sits down with Sebrina Westbrooke, Program Manager at Georgian College’s Automotive Business School of Canada and lead for the Canadian Dealer Academy, to unpack how car dealerships are future-proofing leadership teams for AI, electrification, …

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Used Cars: Power, Profit, and Playbooks | Daily Dealer Live 58:15

5d ago58:15

58:15

Today's show features: Nate Myers, Used Car Director at Mercedes-Benz of West Chester Burt Davidson, Used Car Platform Director at Diehl Automotive Group Eric Miller, Used Car Director at Morrie's Auto Group Charlie Spradlin, Sales Director at Art Moehn Auto Group This episode is brought to you by: KPA – Non-compliance isn't an option. OSHA, FTC, a…

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The Blueprint for Building the Next Generation of Automotive Pros with Jennifer Ness 9:31

6d ago9:31

9:31

What happens when education and industry come together to shape the future of automotive leadership? In this episode we sit down with Jennifer Ness of Cox Automotive—a powerhouse conversation about partnership, purpose, and the people driving change in our industry. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this epis…

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Kunes on tariff changes, Clerq on frictionless payments, Lawrence on current state of EVs | Daily Dealer Live 1:03:06

8d ago1:03:06

1:03:06

Today's show features: Alex Lawrence, CEO and Co-Founder of EV Auto Ben Markowitz & Truett Dwyer, Co-CEOs of Clerq Scott Kunes, COO of Kunes Auto & RV Group This episode is brought to you by: automotiveMastermind – Mornings are for momentum—and Mastermind helps you build it. automotiveMastermind is the automotive industry’s trusted data and technol…

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From $270M to $490M: Ryan Downing on Growth, Family Business, and What’s Ahead | Ryan Downing, Dealer/CEO of Ross Downing Auto Group 50:23

10d ago50:23

50:23

Today I’m joined by Ryan Downing, Dealer and CEO of Ross Downing Auto Group. We break down his plan to scale to 20 dealerships by 2040, how he’s achieved 100% absorption at every store, and what it took to grow group revenue from $270M to $490M in just five years — plus much more. This episode is brought to you by: 1. Auto Hauler Exchange - Ship Sm…

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Shepherd on path to GM, Egan on Closing Deals w/ AI, Carlstedt on Auto Techs | Daily Dealer Live 58:59

10d ago58:59

58:59

Today's show features: Jacob Shepherd, Dealer Principal of Chevrolet of Troy Bill Egan, Vice President of Product at automotiveMastermind Ryan Carlstedt, EVP Fixed Operations at Willis Automotive Group This episode is brought to you by: automotiveMastermind – Mornings are for momentum—and Mastermind helps you build it. automotiveMastermind is the a…

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Alex Lawrence: The Playbook for Selling EVs in a Volatile Market | Car Sales | Ep. 682 44:27

12d ago44:27

44:27

There’s something special about people who build where no blueprint exists. My guest today, Alex Lawrence, is one of those people. He’s a tech veteran, tenured professor, and serial entrepreneur who co-founded EV Auto, one of the first dealership groups in the U.S. dedicated entirely to used EVs and plug-in hybrids. But what really stands out about…

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Clinton on Stellantis Turn-Around, Spradlin on Used Cars Priority | Daily Dealer Live 58:35

12d ago58:35

58:35

Today's show features: Joshua Clinton, Managing Partner of Cape Coral CDJR Charlie Spradlin, Sales Director at Art Moehn Chevrolet Honda This episode is brought to you by: automotiveMastermind – Mornings are for momentum—and Mastermind helps you build it. automotiveMastermind is the automotive industry’s trusted data and technology provider, empowe…

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“Convenience Is Kindness”: How Zapmoto Is Revolutionizing the Remote Service Experience with Clint Curtis 8:50

13d ago8:50

8:50

What if your customers never had to step foot in your dealership again, and still loved you for it? That’s exactly what my guest, Clint Curtis, Founder and CEO of Zapmoto, is proving across the country. In this episode recorded live from Mike Calvert Toyota in Houston, Texas, we explore how Zapmoto is transforming pickup and delivery into one of th…

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Unveiling LotGPT: Automotive’s First Dealer-Facing Chat Tool — and 7 Problems It Solves | Len Short, CEO of Lotlinx 37:38

15d ago37:38

37:38

Today I’m joined by Len Short, CEO of Lotlinx. LotGPT is here — and it might change how dealers manage inventory forever. In this episode, Len Short and I break down the world-first dealer-focused LLM, how it diagnoses inventory issues in real time, the 7 most-searched dealer prompts, and why he’s giving it away completely free. To try LotGPT for y…

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Painter on Buying TrueCar, BizzyCar CEO on Recalls, Auburn Toyota + CNCDA | Daily Dealer Live 23:59

15d ago23:59

23:59

Today's show features: Scott Painter, Founder of TrueCar Ryan Maher, CEO of BizzyCar Ryan Toohey, Service Manager at Auburn Toyota Felicia Palombi, Fund Development Manager at CNCDA This episode is brought to you by: Repair360 – If you’re in the used car business, you know wasted time is wasted money. Check out Repair360—the first and only recondit…

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The State of Dealer Advertising in 2025: What’s Really Working Now | Amol Waishampayan, Co-Founder of fullthrottle.ai, and David Regn, CEO of fullthrottle.ai 43:37

17d ago43:37

43:37

Today I’m joined by Amol Waishampayan, Co-Founder of fullthrottle.ai, and David Regn, CEO of fullthrottle.ai. We break down what’s really working in dealership advertising right now, what’s getting left behind, and the new approach smart dealers are using to reach more buyers — plus plenty more. This episode is brought to you by: 1. Repair360 - If …

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Deal or No Deal – The Future of Dealership Negotiation | Daily Dealer Live 1:18:42

17d ago1:18:42

1:18:42

Today's show features: Jeff Miller, CEO of Mark Miller Subaru Tustin Ulrich, GM of Roper Kia Matt Birckhead, Dealer Principal / Owner of Sir Walter Chevrolet Bart Schlosser, GM of Tom Wood Lexus This episode is brought to you by: Repair360 – If you’re in the used car business, you know wasted time is wasted money. Check out Repair360—the first and …

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Tara Willis: How to Build a Culture That Sells Cars | Car Sales | Ep. 681 27:20

19d ago27:20

27:20

What makes someone dream of being in the car business, and then actually make it happen? In this episode, I sit down with Tara Willis, a seasoned automotive professional who turned her childhood love for cars into a 20-year career working with major automotive brands like BMW, Subaru, Nissan, and Infiniti. Tara now leads product marketing and incen…

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Inside the Culture Shift Powering Paradise Chevrolet: From People to Profit — and What’s Next | Katelyn Gilmore, General Manager of Paradise Chevrolet Cadillac 48:41

19d ago48:41

48:41

Today I’m joined by Katelyn Gilmore, General Manager of Paradise Chevrolet Cadillac. We dive into why she’s doubling down on the world’s first fleet-only service center, her playbook for attracting and keeping Gen Z talent, and the surprising reason she’s handing out Rolexes to her top performers — plus much more. This episode is brought to you by:…

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Starkey on After-Sale CX, DAS Tech CEO on Driving Sales, Ruder on Client Growth | Daily Dealer Live 58:30

19d ago58:30

58:30

Today's show features: Tony Starkey, Customer Experience Manager at Bob Poynter Family of Dealerships Alexi Venneri, CEO of DAS Technology Chris Ruder, General Manager at Northcutt Chevrolet This episode is brought to you by: Repair360 – If you’re in the used car business, you know wasted time is wasted money. Check out Repair360—the first and only…

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How One Platform Can Simplify Your Entire Dealership Marketing Stack with Matthew Wilmsen of Affinitiv 7:16

20d ago7:16

7:16

What if you could turn every service appointment into a potential car sale… automatically? In this episode, I sit down with Matthew Wilmsen of Affinitiv at Mike Calvert Toyota in Houston, Texas, and let’s just say, this conversation will make you rethink how your dealership uses data, AI, and marketing under one roof. 👉 Register for the upcoming Fi…

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Appraisal Landmines Costing Dealers $1,000's — And How To Defuse Them | Industry Spotlight 40:16

22d ago40:16

40:16

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Terry Chechakli, Director of Operations at Smith Auto Group, and Frederick Grimm, Co-founder of FIXD. This episode of the Car…

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Outside The Box – Expert F&I Roundtable | Daily Dealer Live 1:13:01

22d ago1:13:01

1:13:01

Today's show features: Jonathan Blain, F&I Manager at Goldy Auto Trevor Caulfield, F&I Manager at Pine Belt Chevrolet Dennis Gingrich, Sales & Finance Director at The Niello Company Wade Higgins, Regional Sales Director at GSFS Group This episode is brought to you by: AppraisalPRO – Stop getting hammered on hidden trade-in costs. AppraisalPRO insta…

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Stop Bleeding Margin: 3 Red Flags in Dealership Ops — and How to Turn It Around | Jim Roche, CEO of WarrCloud 37:00

24d ago37:00

37:00

Today I’m joined by Jim Roche, CEO of WarrCloud. We dig into the $100K+ most dealers miss in warranty work, why surging warranty volume has made WarrCloud one of the fastest-growing companies in America (#1 in Missouri), and how you can retain techs and boost profits at the same time—plus much more. This episode is brought to you by: 1. Matador AI …

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Riley on Ford Recalls, Aviloo CEO on Used EV Market, Mathis on Curbing Turnover | Daily Dealer Live 58:29

24d ago58:29

58:29

Today's show features: Kelsey Riley, Operations Director at Lasco Auto Group Wolfgang Berger, Founder of Aviloo Fabiola Mathis, Director of Learning and Development at Principle Auto Group This episode is brought to you by: AppraisalPRO – Stop getting hammered on hidden trade-in costs. AppraisalPRO instantly reveals repair costs, alerts you to rece…

1M ago31:51

31:51

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The Battle Between Dealers and OEMs: Why They Have to Win—or Lose—Together | Joseph Agresta, Jr, President of Benzel-Busch Motor Car Corp 57:44

1M ago57:44

57:44

Today I’m joined by Joseph Agresta, Jr., Chair of the Mercedes-Benz Dealer Board. We get into why his top salespeople are fluent in Korean, the future of Mercedes EVs in a post–tax credit market, and how outdated incentive structures are frustrating customers — plus plenty more along the way. This episode is brought to you by: 1. Podium - Don’t mis…

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Roberts on Sales Growth, Spiffy on Mobile Service, Morton on Buy/Sell Winners | Daily Dealer Live 1:04:48

1M ago1:04:48

1:04:48

Today's show features: Krystal Roberts, Executive Manager at Advantage Chevrolet of Hodgkins Troy Blackwell, EVP, Automotive Business Development, Spiffy Alex Morton, CFO at Gregg Young This episode is brought to you by: Lotlinx – With Lotlinx, dealers win with every VIN. The AI-powered platform uses the most robust VIN and shopper data to help opt…

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Inside Dealer Pay: What Every Dealer Needs to Know About Payment Solutions with Sandy Nyiri 4:50

1M ago4:50

4:50

By Ted Ings

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Dave Thomas on Q3 Sales Slump, McGovern Auto on Untapped Fixed Ops Revenue | Daily Dealer Live 1:00:39

1M ago1:00:39

1:00:39

Today's show features: Dave Thomas, Director of Content Marketing at CDK Global Danny Negalha, Corporate Fixed Ops Director at McGovern Automotive Group This episode is brought to you by: Toma – If your BDC or Service Advisors are buried in calls, it’s time for a smarter solution. Toma builds custom AI agents that answer 100% of your dealership’s i…

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The Old-School Process Still Killing Dealer Productivity – And How To Fix It | Industry Spotlight 43:11

1M ago43:11

43:11

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Autumn Ross, CFO of Ewing Auto Group, and Brittany Newcomer, VP of Sales at Corpay This episode of the Car Dealership Guy Pod…

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Burton on Sales Strategy, Stream Co's on "Retail Ready", Jones on Ford Trouble | Daily Dealer Live 1:00:47

1M ago1:00:47

1:00:47

Today's show features: Parker Jones, General Manager at Jones Auto Centers Drew Diehl, EVP of Client Strategy at Stream Companies Tyler Burton, General Sales Manager at Serra Auto Group Champaign This episode is brought to you by: Toma – If your BDC or Service Advisors are buried in calls, it’s time for a smarter solution. Toma builds custom AI age…

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“I Want to Build It Even Bigger!”: The Dealer Turning Tragedy into Momentum — and Lessons Every Dealer Can Use | Whitney Yates Woods, President at Yates Buick GMC 41:56

1M ago41:56

41:56

Today I’m joined by Whitney Yates Woods, Dealer Principal at Yates Buick GMC & Yates Mitsubishi. We discuss how the loss of her father pulled her from a successful real estate career into leading a single-point dealership, her bold leap into social media to drive sales, the decision to build a new store for a struggling brand, and much more. This e…

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Kilway on Power Dealer AI Prompts, AutoGenius on Untapped Markets | Daily Dealer Live 1:00:33

1M ago1:00:33

1:00:33

Today's show features: Jarrod Kilway, VP of Digital Ops at Casa Auto Group Ben Hadley, Founder of AutoGenius This episode is brought to you by: Toma – If your BDC or Service Advisors are buried in calls, it’s time for a smarter solution. Toma builds custom AI agents that answer 100% of your dealership’s inbound calls and handle tasks like booking s…

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Why Every Dealership Should Pay More Attention to Parts Managers with Kaylee Felio 6:13

1M ago6:13

6:13

In this episode, my guest is Kaylee Felio, Sales and Marketing Manager at PartsEdge, joining us from the Snell Motor Companies in Dallas, Texas. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Kaylee and I talk about why parts managers are so critical to a dealership’s success but often left out of the bigger…

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Vinay Shahani on Nissan Exit, Burnett on Building Ford 2.0 Facility | Daily Dealer Live 59:21

1M ago59:21

59:21

Today's show features: Vinay Shahani, Former Nissan Head of US Marketing & Sales JB Burnett, General Manager of Boulevard Ford of Millsboro This episode is brought to you by: Toma – If your BDC or Service Advisors are buried in calls, it’s time for a smarter solution. Toma builds custom AI agents that answer 100% of your dealership’s inbound calls …

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"F&I Must Come First!" — 2,900+ Hours of F&I Research Distilled in 30 Minutes | Jason Swiech, Product Marketer at CDK Global 30:31

1M ago30:31

30:31

Today I’m joined by Jason Swiech, Product Marketer at CDK Global. We discuss what top-performing dealers are doing in the F&I office, why double-entry data is crushing customer satisfaction, the add-on products flying off the shelves and much more. Read CDK Global’s 2025 F&I Shopper Study mentioned in the episode here: https://www.cdkglobal.com/ins…

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Michael Cirillo: The Biggest Problem In Retail Auto and How To Solve It | Leadership | Ep. 678 30:44

1M ago30:44

30:44

Most people assume the biggest problem in retail auto is inventory, rates, or competition. But every time I walk into a dealership, I see something else at the core of the struggle. It isn’t obvious on the surface, but you can feel it in the turnover, the burnout, the “busy but not fulfilled” pace that too many teams are stuck in. We love to talk a…

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Jeff Miller on Selling 1-Price Subarus, DriveCentric CEO on CRM Innovation | Daily Dealer Live 1:00:38

2M ago1:00:38

1:00:38

Today's show features: Jeff Miller, CEO of Mark Miller Subaru Matt Leone, CEO of DriveCentric This episode is brought to you by: Toma – If your BDC or Service Advisors are buried in calls, it’s time for a smarter solution. Toma builds custom AI agents that answer 100% of your dealership’s inbound calls and handle tasks like booking service, checkin…

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"There's No Technician Shortage!" – The Mastermind Behind Bozard's Service Lane Machine | Ed Roberts, COO at Bozard Ford Lincoln 1:07:24

2M ago1:07:24

1:07:24

Today I’m joined by Ed Roberts, COO at Bozard Ford Lincoln. We discuss how Ed scaled a team of 165 technicians from scratch, the strategies behind his world-class service lane, his unlikely entry into dealerships nearly 30 years ago and much more. This episode is brought to you by: 1. Cox Automotive - Discover what’s driving improved customer exper…

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Cain on Dealer F&I Mistakes, Kelly on AI Training For Deal Desk | Daily Dealer Live 59:22

2M ago59:22

59:22

Today's show features: Marion Cain, Founder of ACE David Kelly, Training Director of Brown & Brown Dealer Services This episode is brought to you by: Toma – If your BDC or Service Advisors are buried in calls, it’s time for a smarter solution. Toma builds custom AI agents that answer 100% of your dealership’s inbound calls and handle tasks like boo…