Best Elephant Pictures Podcasts (2025)

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Employee understanding and cracking the code of a better employee experience - Interview with Annette Franz 38:53

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1d ago38:53

38:53

Today’s interview is with Annette Franz, an author, speaker and founder and CEO of CX Journey Inc. She is also an old friend of the podcast and appeared back in 2019. She joins me today to talk about her new book: Employee Understanding: A Three-Pillar Framework for Designing a Great Experience and Driving Business Success, the difference between e…

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Without context, an insight is worth nothing - Interview with Jochem van der Veer of TheyDo 50:48

13d ago50:48

50:48

Today’s interview is with Jochem van der Veer, the Co-Founder and CEO of TheyDo, a leading platform for journey management that helps organisations build seamless customer experiences by aligning teams around the customer journey. We discuss customer journeys, journey mapping, and data, highlighting how businesses risk exacerbating data overwhelm i…

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A Conversation w/ Rae 1:00:10

16d ago1:00:10

1:00:10

It’s been more than 6 years since I sat down with Christian’s mother, Rae Andreacchio, for the first time. Hear the latest on Christian’s case as we discuss the everything that’s happened since the release of Season 1. To learn more about listener data and our privacy practices visit: https://www.audacyinc.com/privacy-policy Learn more about your a…

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Trust the Process | 1 | Revisited 53:16

23d ago53:16

53:16

As we gear up for a new season of Culpable, let’s take some time to revisit the ones that came before. Follow along as I go back to 2019, when I first learned about the suspicious death of Christian Andreacchio, the young man who inspired the creation of this podcast. Listen to the very first episode of Culpable with a fresh perspective. To learn m…

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Voice still reigns in customer service - Interview with Nikola Mrkšić of PolyAI 55:06

24d ago55:06

55:06

Today’s interview is with Nikola Mrkšić, Co-founder & CEO of PolyAI, a leading supplier of Conversational AI for automated customer service. We talk about some recent research of theirs that finds that the phone still reigns in customer service, making the contact center into a ‘command center,’ why voice channels aren’t relics of the past but are,…

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The Elephant in the Church

28d ago

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By Pastor Zak White

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Bounce With Me Bounce With Me 48:13

28d ago48:13

48:13

By Pastor Zak White

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I Love Prisoners 41:20

28d ago41:20

41:20

By Pastor Zak White

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Wake Up The Wonder 41:34

28d ago41:34

41:34

By Pastor Zak White

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Hell No 36:01

28d ago36:01

36:01

By Pastor Zak White

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Pictures of Grace 38:29

28d ago38:29

38:29

It's time to move our families FORWARD, together. In this new season, Pastor Zak White will encourage us to build habits that will face us forward and move us forward in all areas of life. Come see what wisdom God's Word gives our families for these modern times.By Pastor Jason Warman

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The future of CX and agentic CX - Interview with Sid Banerjee of Medallia 40:54

1M ago40:54

40:54

Today’s interview is with Sid Banerjee, Chief Strategy Officer at Medallia, a leading provider of customer and employee experience management solutions. I first talked to Sid 11 years ago on this podcast when he was Founder & CEO at Clarabridge. This time around, we talk about what has happened in those intervening years, what brought him out of ‘r…

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The Lady Eve 47:25

1M ago47:25

47:25

Conwoman meets a chump, and they fall in love, not once but twice, because everything's bigger and better in this dynamite screwball comedy. Barbara Stanwyck pretends to be someone else, but looks exactly the same. Henry Fonda falls over every bit of furniture. They're both smoking hot and funny as hell. All the cast are brilliant. There's a bit wi…

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Customer-centric innovation and Amazon's PRFAQ - Interview with Marcelo Calbucci 36:40

1M ago36:40

36:40

Today’s interview is with Marcelo Calbucci, an entrepreneur, innovator, technologist, and author. Marcelo joins me today to talk about his new book: The PRFAQ Framework: Adapting Amazon’s Innovation Framework to Work for You, why Amazon uses it, the five principles of the PRFAQ, where and how it can be applied and what to expect when you are creati…

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Lush’s Journey: Balancing Innovation, Empathy, and Customer Care - Interview with Naomi Rankin of Lush 27:18

2M ago27:18

27:18

Today’s interview is with Naomi Rankin, the Manager of Global Customer Care at Lush, the British cosmetics retailer. I spoke to Naomi when I attended Zendesk’s recent Relate event, which took place in Las Vegas on March 25th-27th. We talk about her highlights from the event, what customer care means to Lush, their approach to AI and her journey wit…

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Omnichannel was a myth - Interview with Gaurav Passi of Zingly 39:55

2M ago39:55

39:55

Today’s interview is with Gaurav Passi, Founder & CEO of Zingly. He joins me today to talk about some research that they have recently conducted about FORO (the Fear of Reaching Out), the Great CX Paradox, why Omnichannel was a myth and how ‘Rooms’ could be the answer. This interview follows on from my recent interview – Why businesses need to inve…

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Aguirre Wrath of God 36:53

2M ago36:53

36:53

Herzog's epic-feeling but actually pretty spare take on one man's mad quest to travel downriver and find the fabled city of gold El Dorado in 16th century South America. And if you're looking for the one man with the maddest mad quest credentials, there is only Klaus Kinski, at his insane best here both on- and off-screen. Come for the history, sta…

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Wake in Fright 46:10

2M ago46:10

46:10

The worst Christmas holiday ever. Teacher John Grant is travelling from his no-horse outback town to Sydney to meet his girlfriend, but drunkenness, gambling and the worst of macho humanity conspire to stop him. A horror movie where Australia is the monster.By whatswrong1363

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Why businesses need to invest in both brand and customer experience - Interview with Martin Gill of Forrester 39:27

2M ago39:27

39:27

Today’s interview is with Martin Gill, VP, Research Director at Forrester. Martin joins me today to talk about their upcoming CX Summit EMEA that will be taking place in London (and digitally) from June 2–4, 2025. We explore the major themes of the event, including why businesses need to invest in both brand and customer experience to maximise grow…

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Legacy transformation, agentic AI and how to get it right - Interview with Don Schuerman of Pega 35:03

3M ago35:03

35:03

Today’s interview is with Don Schuerman, the CTO at Pegasystems, an industry-leading low-code platform for AI-powered decisioning and workflow automation. Don joins me today to talk about the upcoming PegaWorld 2025 (PegaWorld is taking place at the MGM Grand in Las Vegas from June 1st to the 3rd), Agentic AI (obvs.), how some organizations are imp…

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Starting a resolution revolution - Interview with Tom Eggemeier, Adrian McDermott and Matthias Göhler of Zendesk 57:42

3M ago57:42

57:42

Today’s podcast is a two-parter and features interviews with Tom Eggemeier, Adrian McDermott and Matthias Göhler, which took place at Zendesk’s recent Relate event, which took place in Las Vegas on March 25th-27th. Tom Eggemeier is the Chief Executive Officer of Zendesk, Adrian McDermott is the Chief Technology Officer at Zendesk, and Matthias Göhl…

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The King is Here 28:00

3M ago28:00

28:00

What if you missed the moment God showed up? On Palm Sunday, Jesus entered Jerusalem as King—but not everyone saw it. From a borrowed donkey to a crowd divided, every detail reveals something about who Jesus really is—and what He’s still doing today. Don’t miss what they missed. If the King is here, the only question is—how will you respond?…

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AI-driven search volumes are exploding and what brands should be doing about it - Interview with Vivek Pandya of Adobe 29:25

3M ago29:25

29:25

Today’s podcast is with Vivek Pandya, Director, Adobe Digital Insights at Adobe. I recently caught up with Vivek at Adobe Summit in Las Vegas to talk about some new research that Adobe just published called AI to Cart, which highlights the impact that Generative AI-powered chat interfaces are having on consumers, how that is changing their search a…

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Your Secret Weapon 34:07

3M ago34:07

34:07

Do you ever feel outnumbered, outmatched, or under-equipped? What if that’s exactly where God shows up? In this message we walk through the story of Gideon and discover what happens when the Holy Spirit takes over and when worship becomes your weapon. This isn’t just a battle story — it’s a blueprint for breakthrough.…

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Tearing Down Idols 36:24

3M ago36:24

36:24

Before God used Gideon to defeat Israel’s enemies, He told him to tear down the idols in his own home. This message is a challenge to every believer: are we standing against the culture—or quietly blending in? We talk real about sin, courage, spiritual warfare, and what it means to follow Jesus when it costs something. If you’ve ever felt the tensi…

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The art and the science of listening - Interview with Zig Serafin, Brad Anderson and Isabelle Zdatny of Qualtrics 1:03:43

4M ago1:03:43

1:03:43

Today’s podcast is a three-parter and features interviews with Zig Serafin, Brad Anderson and Isabelle Zdatny that I conducted at Qualtrics’ recent X4 2025: The Experience Management Summit, which took place in Salt Lake City on March 18th-20th. Zig Serafin is the Chief Executive Officer of Qualtrics, Brad Anderson is the President of Products, UX …

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Warriors Not Worriers 34:28

4M ago34:28

34:28

Fear is everywhere—on the news, in our homes, and in our hearts. But what if God sees more in you than you see in yourself? In this message, we dive into Gideon’s story to see how God takes ordinary, uncertain people and turns worriers into warriors.By Pastor Zak & Amber White

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Testing and experimentation is everyone's problem - Interview with Shafqat Islam of Optimizely 47:25

4M ago47:25

47:25

Today’s podcast is with Shafqat Islam, President at Optimizely, who joins me to talk about a new research report they have just published called Tested to Perfection, experimentation, personalization, privacy and all things in between, including the key things that marketers should be doing more of to better engage their customers. This interview f…

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Shoot the Wolves - Pastor Eric Dykstra 30:30

4M ago30:30

30:30

Our children are like sheep—naive, curious, and easily led astray. But God has called us to be shepherds, leading them toward truth. Watch this powerful message from Pastor Eric Dykstra to learn how to protect your family and strengthen their faith in a hostile world.By Pastor Eric Dykstra

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There are five types of loyalty but only two are growing - Interview with Sara Richter of SAP Emarsys 54:05

4M ago54:05

54:05

Today’s podcast is with Sara Richter, CMO at SAP Emarsys, a leading omnichannel customer engagement platform provider. Sara joins me today to talk about customer loyalty, the findings emerging from the 2024 edition of their Customer Loyalty Index (CLI) report, the five different types of loyalty that marketers and CX professionals should be thinkin…

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The Shema: God’s Plan to Save Your Family 33:16

4M ago33:16

33:16

The next generation is under attack, and parents are on the front lines—whether they realize it or not. In a world pushing against biblical truth, God has given families a clear blueprint for passing down faith that no culture, government, or ideology can erase. This message dives into Deuteronomy 6, exposing the enemy’s strategy and equipping pare…

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Parenting in a Godless Culture 38:58

4M ago38:58

38:58

Parenting is the one of the hardest and holiest jobs God gives us. The world is constantly trying to shape our kids, but as parents, we’re called to lead them in truth, love, discipline, and protection. If you’ve ever wrestled with how to parent biblically in a world that’s lost its way, this message is for you.…

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Remembering Christian - Trust The Process I 1 (Republish) 41:26

4M ago41:26

41:26

On February 26, 2014, 21-year-old Christian Andreacchio was killed under suspicious circumstances. I spent years of my life investigating his case and following his family in their pursuit of justice. This podcast exists because of Christian and the impact he made on my life and countless others. Today is a day to remember him. Let’s go back to whe…

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Biblical Marriage 41:37

5M ago41:37

41:37

What if much of what you’ve been told about marriage is wrong? In a world that treats marriage as optional, outdated, or a trap, God’s design stands firm—and it leads to true flourishing. In this message, we uncover the biggest lies attacking marriage today and why God’s way is still the best way. Whether you're single, happily married, or struggli…

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Harnessing the contact center's potential as a real-time data gold mine - Interview with Suvi Lindfors of Netigate 49:53

5M ago49:53

49:53

Today’s podcast is with Suvi Lindfors, Strategic Business Development, Netigate. Suvi joins me today to talk about why she thinks the contact center is becoming one of the most valuable sources of insight in any organisation, how many brands are actually leveraging these insights, what needs to happen to facilitate this journey in terms of strategy…

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Wartime Wisdom 34:43

5M ago34:43

34:43

What if winning the battle for your family starts with wisdom? In Wartime Wisdom, Guest Pastor Justin Frailey launches our new collection, Family Forge, with powerful insight on building a strong, faith-filled family. A strong family isn’t built by chance—it’s forged with responsibility, faith, and forgiveness. If you want to lead your home to spir…

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Episode Four: The Boy With One Blue Eye 1:15:06

5M ago1:15:06

1:15:06

While Dean makes his way to Paris to rescue a young David Bowie, he shares some of the sadness and anxiety of his own teenage years and events that lead to him becoming the youngest member of Gaucho 3.By Captain Dean Portis-Love, Steven Conrad

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Life Lessons I Learned From Being A Line Cook - Interview with Ari Weinzweig 59:26

5M ago59:26

59:26

Today’s podcast is with Ari Weinzweig, the CEO and co-founding partner of Zingerman’s Community of Businesses, a much-admired gourmet food business group headquartered in Ann Arbor, Michigan, USA. Ari is a friend, a veteran of the podcast and was also one of the contributors to Punk XL. Ari joins me today to talk about his latest missive - a chapbo…

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The natural home of the contact center is under the CMO - Interview with Alex Levin of Regal.io 43:37

5M ago43:37

43:37

Today’s podcast is with Alex Levin, the Co-Founder and CEO of Regal.io, that provides high-touch contact center software (CCaaS) that enhances sales, support, and customer retention with the help of AI agents and automated personalization. Alex joins me today to talk about the rise of voice AI agents and how they are likely to transform contact cen…

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Worship FUELS Revival 38:19

5M ago38:19

38:19

What if the breakthrough you’ve been waiting for is on the other side of your worship? In Acts 16, Paul and Silas were beaten, chained, and thrown into prison, but instead of despair, they worshiped. Their praise didn’t just change them, it shook the earth, broke chains, and led to salvation. If you’ve ever felt trapped, stuck, or like God is dista…

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THE CORE ISSUE 30:25

5M ago30:25

30:25

What does it look like when hearts are truly broken over sin? God’s conviction is a gift that leads to real repentance and joy when you understand it. This message wrestles with the reality of sin, the loving gift of God’s conviction, and the life-changing power of His forgiveness.By Pastor Zak White

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The majority of agents don't find AI useful in their daily work - Interview with Martin Teasdale and Ed Creasey 53:05

6M ago53:05

53:05

Today’s podcast is with Martin Teasdale, host of Get out of Wrap, a contact centre focused podcast, and Ed Creasey, Global VP of Solutions Engineering at Calabrio, a workforce performance suite provider. Martin recently collaborated with Ed and the team at Calabrio on a new piece of research called Voice of the Agent. Martin and Ed join me today on…

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Hell Can’t Handle Us 35:12

6M ago35:12

35:12

Who do YOU say Jesus is? This is the most important question of your life. In this message, we explore the unmatched authority of the church, rooted in our confession of Jesus Christ as the Messiah, the Son of the living God. This confession sets the church apart, empowers us with supernatural authority, and calls us to step boldly into our role in…

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We got everyone involved in support and made our customer support metrics public - Interview with Kenji Hayward of Front 40:17

6M ago40:17

40:17

Today’s podcast is with Kenji Hayward, the Senior Director of Customer Support at Front, the all-in-one, AI-powered customer service platform built for collaboration. Kenji joins me today to talk about why email isn’t dead and why Front takes an email-first approach, getting everyone involved in the support queue, including the CEO, and why they ma…

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The Supernatural Solution 35:12

6M ago35:12

35:12

What happens when a church prays earnestly? In this message, we explore how prayer ignites revival, breaks chains, and moves heaven to intervene on earth. Discover the supernatural power of united, earnest prayer—and why it's the key to unlocking God’s miraculous work.By Pastor Zak White

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Data ontology and rethinking customer support metrics - Interview with Marcel Barrera of serviceMob Inc 1:05:15

6M ago1:05:15

1:05:15

Today’s podcast is with Marcel Barrera, Chief Strategy Officer at serviceMob Inc, a customer service enterprise technology company specializing in data ontology driven analytics. Marcel joins me today to talk about why the dominant metrics that are currently being used in customer support are broken, “The ‘Hamster Wheel’ Dilemma,” why AI and human …

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Are you Revival Ready? 32:59

6M ago32:59

32:59

What does it take to see true revival? This message unpacks how God moves to restore hearts, transform the church, and impact the world around us. Revival isn’t something we manufacture—it’s a response to aligning our hearts with God’s through repentance, prayer, and a renewed passion for Him. It begins personally but doesn’t stop there—it spreads …

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Episode Nine: Perdido: A Ghost Story Part II 1:04:32

7M ago1:04:32

1:04:32

Leslie must engineer his escape from the ghost oil platform Perdido and find a way to be forgiven, even though he’s all alone.By Leslie Claret

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YES Changes Everything 27:20

7M ago27:20

27:20

God still does miracles. In this Christmas message, we’ll look at Mary’s simple “yes” to God and how that Holy Moment changed everything—not just for her, but for the world. Saying yes to God doesn’t mean life will be easy, but it opens the door to His promises and holy moments in our lives. This message is an invitation to trust Him and experience…

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The impact of influencer marketing on customer experience - Interview with Daphne Robertson of #paid 46:32

7M ago46:32

46:32

Today’s podcast is with Daphne Robertson, the VP of Customer Experience and Operations at #paid, a creator marketplace where brands and creators connect, collaborate, and measure their creator marketing campaigns. Daphne joins me today to talk about influencer marketing, it’s growth and influence on customer experience and engagement, how to get it…