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Think back to the last time you ram-chawed a partial chim set. Standard, right? We've been ram-chawing chims since the aqueducts of Ancient Rome, hey. But what if I told you that's the basis for the empire's collapse? Hello, I'm Leslie Claret. I'd like to invite you to join countless others who have come to rely on the lessons and explorations of my book to form a deeper understanding of our shared world, with relative specificity to the field application of surface and suppressed surface de ...
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Culpable

Tenderfoot TV, Resonate Recordings & Audacy

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Explore unsettled true crime cases where culpability has yet to be established. Host Dennis Cooper covers new cases in Culpable: Case Review. In season one, Dennis explored the case of Christian Andreacchio, whose death in 2014 was ruled a suicide after a 45-minute investigation, despite substantial evidence that points to murder. Season two explored the 2013 death of a young mother, Brittany Stykes, who was shot and killed while driving on an Ohio Highway with her 1-year-old daughter seated ...
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StanaTalkRadio

Sheryll Miah Elena and YOU

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StanaTalkRadio [STR] was created to promote and support our favorite actress Stana Katic. STR's everything [professionally speaking] about actress/director/producer Stana Katic ~ the 2016 and 2015 People’s Choice Awards winner for “Favorite Crime Drama TV Actress” and also the 2014 winner for “Dramatic TV Actress” by portraying Captain [Detective] Kate Beckett in ABC's 'Castle'. Stana is currently filming her new television series “Absentia” by Sony Pictures Television Network’s AXN for a 20 ...
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Punk CX: Customer Experience Insights with Adrian Swinscoe

Adrian Swinscoe | Customer Experience Strategy Expert

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Adrian Swinscoe discusses customer experience and strategy with industry leaders in this engaging series about how to deliver a standout customer experience and service. Topics covered in the interviews include customer service, customer experience, customer engagement, employee experience, employee engagement, technology, adaptable and responsive organizations, digital transformation, high-performing teams, how to best leverage artificial intelligence to drive better outcomes, other new tec ...
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Today’s interview is with Annette Franz, an author, speaker and founder and CEO of CX Journey Inc. She is also an old friend of the podcast and appeared back in 2019. She joins me today to talk about her new book: Employee Understanding: A Three-Pillar Framework for Designing a Great Experience and Driving Business Success, the difference between e…
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Today’s interview is with Jochem van der Veer, the Co-Founder and CEO of TheyDo, a leading platform for journey management that helps organisations build seamless customer experiences by aligning teams around the customer journey. We discuss customer journeys, journey mapping, and data, highlighting how businesses risk exacerbating data overwhelm i…
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It’s been more than 6 years since I sat down with Christian’s mother, Rae Andreacchio, for the first time. Hear the latest on Christian’s case as we discuss the everything that’s happened since the release of Season 1. To learn more about listener data and our privacy practices visit: https://www.audacyinc.com/privacy-policy Learn more about your a…
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As we gear up for a new season of Culpable, let’s take some time to revisit the ones that came before. Follow along as I go back to 2019, when I first learned about the suspicious death of Christian Andreacchio, the young man who inspired the creation of this podcast. Listen to the very first episode of Culpable with a fresh perspective. To learn m…
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Today’s interview is with Nikola Mrkšić, Co-founder & CEO of PolyAI, a leading supplier of Conversational AI for automated customer service. We talk about some recent research of theirs that finds that the phone still reigns in customer service, making the contact center into a ‘command center,’ why voice channels aren’t relics of the past but are,…
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Today’s interview is with Sid Banerjee, Chief Strategy Officer at Medallia, a leading provider of customer and employee experience management solutions. I first talked to Sid 11 years ago on this podcast when he was Founder & CEO at Clarabridge. This time around, we talk about what has happened in those intervening years, what brought him out of ‘r…
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Conwoman meets a chump, and they fall in love, not once but twice, because everything's bigger and better in this dynamite screwball comedy. Barbara Stanwyck pretends to be someone else, but looks exactly the same. Henry Fonda falls over every bit of furniture. They're both smoking hot and funny as hell. All the cast are brilliant. There's a bit wi…
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Today’s interview is with Marcelo Calbucci, an entrepreneur, innovator, technologist, and author. Marcelo joins me today to talk about his new book: The PRFAQ Framework: Adapting Amazon’s Innovation Framework to Work for You, why Amazon uses it, the five principles of the PRFAQ, where and how it can be applied and what to expect when you are creati…
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Today’s interview is with Naomi Rankin, the Manager of Global Customer Care at Lush, the British cosmetics retailer. I spoke to Naomi when I attended Zendesk’s recent Relate event, which took place in Las Vegas on March 25th-27th. We talk about her highlights from the event, what customer care means to Lush, their approach to AI and her journey wit…
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Today’s interview is with Gaurav Passi, Founder & CEO of Zingly. He joins me today to talk about some research that they have recently conducted about FORO (the Fear of Reaching Out), the Great CX Paradox, why Omnichannel was a myth and how ‘Rooms’ could be the answer. This interview follows on from my recent interview – Why businesses need to inve…
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Herzog's epic-feeling but actually pretty spare take on one man's mad quest to travel downriver and find the fabled city of gold El Dorado in 16th century South America. And if you're looking for the one man with the maddest mad quest credentials, there is only Klaus Kinski, at his insane best here both on- and off-screen. Come for the history, sta…
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Today’s interview is with Martin Gill, VP, Research Director at Forrester. Martin joins me today to talk about their upcoming CX Summit EMEA that will be taking place in London (and digitally) from June 2–4, 2025. We explore the major themes of the event, including why businesses need to invest in both brand and customer experience to maximise grow…
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Today’s interview is with Don Schuerman, the CTO at Pegasystems, an industry-leading low-code platform for AI-powered decisioning and workflow automation. Don joins me today to talk about the upcoming PegaWorld 2025 (PegaWorld is taking place at the MGM Grand in Las Vegas from June 1st to the 3rd), Agentic AI (obvs.), how some organizations are imp…
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Today’s podcast is a two-parter and features interviews with Tom Eggemeier, Adrian McDermott and Matthias Göhler, which took place at Zendesk’s recent Relate event, which took place in Las Vegas on March 25th-27th. Tom Eggemeier is the Chief Executive Officer of Zendesk, Adrian McDermott is the Chief Technology Officer at Zendesk, and Matthias Göhl…
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What if you missed the moment God showed up? On Palm Sunday, Jesus entered Jerusalem as King—but not everyone saw it. From a borrowed donkey to a crowd divided, every detail reveals something about who Jesus really is—and what He’s still doing today. Don’t miss what they missed. If the King is here, the only question is—how will you respond?…
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Today’s podcast is with Vivek Pandya, Director, Adobe Digital Insights at Adobe. I recently caught up with Vivek at Adobe Summit in Las Vegas to talk about some new research that Adobe just published called AI to Cart, which highlights the impact that Generative AI-powered chat interfaces are having on consumers, how that is changing their search a…
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Before God used Gideon to defeat Israel’s enemies, He told him to tear down the idols in his own home. This message is a challenge to every believer: are we standing against the culture—or quietly blending in? We talk real about sin, courage, spiritual warfare, and what it means to follow Jesus when it costs something. If you’ve ever felt the tensi…
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Today’s podcast is a three-parter and features interviews with Zig Serafin, Brad Anderson and Isabelle Zdatny that I conducted at Qualtrics’ recent X4 2025: The Experience Management Summit, which took place in Salt Lake City on March 18th-20th. Zig Serafin is the Chief Executive Officer of Qualtrics, Brad Anderson is the President of Products, UX …
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Today’s podcast is with Shafqat Islam, President at Optimizely, who joins me to talk about a new research report they have just published called Tested to Perfection, experimentation, personalization, privacy and all things in between, including the key things that marketers should be doing more of to better engage their customers. This interview f…
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Today’s podcast is with Sara Richter, CMO at SAP Emarsys, a leading omnichannel customer engagement platform provider. Sara joins me today to talk about customer loyalty, the findings emerging from the 2024 edition of their Customer Loyalty Index (CLI) report, the five different types of loyalty that marketers and CX professionals should be thinkin…
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The next generation is under attack, and parents are on the front lines—whether they realize it or not. In a world pushing against biblical truth, God has given families a clear blueprint for passing down faith that no culture, government, or ideology can erase. This message dives into Deuteronomy 6, exposing the enemy’s strategy and equipping pare…
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On February 26, 2014, 21-year-old Christian Andreacchio was killed under suspicious circumstances. I spent years of my life investigating his case and following his family in their pursuit of justice. This podcast exists because of Christian and the impact he made on my life and countless others. Today is a day to remember him. Let’s go back to whe…
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What if much of what you’ve been told about marriage is wrong? In a world that treats marriage as optional, outdated, or a trap, God’s design stands firm—and it leads to true flourishing. In this message, we uncover the biggest lies attacking marriage today and why God’s way is still the best way. Whether you're single, happily married, or struggli…
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Today’s podcast is with Suvi Lindfors, Strategic Business Development, Netigate. Suvi joins me today to talk about why she thinks the contact center is becoming one of the most valuable sources of insight in any organisation, how many brands are actually leveraging these insights, what needs to happen to facilitate this journey in terms of strategy…
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What if winning the battle for your family starts with wisdom? In Wartime Wisdom, Guest Pastor Justin Frailey launches our new collection, Family Forge, with powerful insight on building a strong, faith-filled family. A strong family isn’t built by chance—it’s forged with responsibility, faith, and forgiveness. If you want to lead your home to spir…
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Today’s podcast is with Ari Weinzweig, the CEO and co-founding partner of Zingerman’s Community of Businesses, a much-admired gourmet food business group headquartered in Ann Arbor, Michigan, USA. Ari is a friend, a veteran of the podcast and was also one of the contributors to Punk XL. Ari joins me today to talk about his latest missive - a chapbo…
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Today’s podcast is with Alex Levin, the Co-Founder and CEO of Regal.io, that provides high-touch contact center software (CCaaS) that enhances sales, support, and customer retention with the help of AI agents and automated personalization. Alex joins me today to talk about the rise of voice AI agents and how they are likely to transform contact cen…
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What if the breakthrough you’ve been waiting for is on the other side of your worship? In Acts 16, Paul and Silas were beaten, chained, and thrown into prison, but instead of despair, they worshiped. Their praise didn’t just change them, it shook the earth, broke chains, and led to salvation. If you’ve ever felt trapped, stuck, or like God is dista…
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Today’s podcast is with Martin Teasdale, host of Get out of Wrap, a contact centre focused podcast, and Ed Creasey, Global VP of Solutions Engineering at Calabrio, a workforce performance suite provider. Martin recently collaborated with Ed and the team at Calabrio on a new piece of research called Voice of the Agent. Martin and Ed join me today on…
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Who do YOU say Jesus is? This is the most important question of your life. In this message, we explore the unmatched authority of the church, rooted in our confession of Jesus Christ as the Messiah, the Son of the living God. This confession sets the church apart, empowers us with supernatural authority, and calls us to step boldly into our role in…
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Today’s podcast is with Kenji Hayward, the Senior Director of Customer Support at Front, the all-in-one, AI-powered customer service platform built for collaboration. Kenji joins me today to talk about why email isn’t dead and why Front takes an email-first approach, getting everyone involved in the support queue, including the CEO, and why they ma…
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Today’s podcast is with Marcel Barrera, Chief Strategy Officer at serviceMob Inc, a customer service enterprise technology company specializing in data ontology driven analytics. Marcel joins me today to talk about why the dominant metrics that are currently being used in customer support are broken, “The ‘Hamster Wheel’ Dilemma,” why AI and human …
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What does it take to see true revival? This message unpacks how God moves to restore hearts, transform the church, and impact the world around us. Revival isn’t something we manufacture—it’s a response to aligning our hearts with God’s through repentance, prayer, and a renewed passion for Him. It begins personally but doesn’t stop there—it spreads …
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God still does miracles. In this Christmas message, we’ll look at Mary’s simple “yes” to God and how that Holy Moment changed everything—not just for her, but for the world. Saying yes to God doesn’t mean life will be easy, but it opens the door to His promises and holy moments in our lives. This message is an invitation to trust Him and experience…
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Today’s podcast is with Daphne Robertson, the VP of Customer Experience and Operations at #paid, a creator marketplace where brands and creators connect, collaborate, and measure their creator marketing campaigns. Daphne joins me today to talk about influencer marketing, it’s growth and influence on customer experience and engagement, how to get it…
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