Best Enterprise Mobile Weekly Podcasts (2025)

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The Art of Loyalty: Insights from Nectar (#728) 52:44

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1d ago52:44

52:44

This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV. In this episode wea are delighted to interview Shaun Hatrick, the Director of Partnerships and Business development for Nectar. Shaun is an expert in the loyalty and marketing space with almost two decades of experience shaping partner…

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DLF Mall Rewards: Blending Human and Digital to Delight Customers (#727) 45:35

3d ago45:35

45:35

In this Wiser Loyalty episode we speak with Shivaji Choudhary, Assistant General Manager of Marketing at DLF Malls and one of the key principles in building out and recently launching DLF Mall Rewards. He talks about 'the DLF way' and how his team is combining experience and experimentation to create delight at their destination malls. DLF is a 78 …

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How Landmark Reimagined Loyalty: The Shukran Program Story (#726) 39:25

8d ago39:25

39:25

This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV. In this episode of Let's Talk Loyalty and Loyalty TV, we sit down with Aoun Raza and Emily Ong from Landmark Group’s Shukran program, one of the GCC’s most successful loyalty programs with over 14 million active members. They also disc…

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Global Loyalty at Shell: Insights, Strategy & Impact (#725) 42:04

10d ago42:04

42:04

This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV. In this episode of Let’s Talk Loyalty and Loyalty TV, Oleksandr Koliakin and Kanan Nabar from Shell share how they build and run a loyalty program across 25 markets worldwide. They discuss program design, regional and cultural adaptati…

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Connecting Consumers and SMBs: Insights on Loyalty Programs with Kate Booth (#724) 38:13

15d ago38:13

38:13

Canada is very well known for its coalition loyalty programs and proprietary programs that expand earn and redemption opportunities through strong partnerships. RMG Loyalty, nearing its 25th year, specializes in small business loyalty solutions and manages partnerships that link SMBs to major rewards programs. Specifically, they have managed SMB pr…

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Loyalty Innovation in Global FMCG and Telecommunication Brands with MSET (#723) 40:21

17d ago40:21

40:21

This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV. Today's interview features insights from MSET, a UAE based digital solution company that is helping brands build smarter and more meaningful loyalty experiences, with an amazing client list in FMCG (fast-moving consumer goods) and tele…

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Australian Loyalty Insights Report 2025 (#722) 29:04

22d ago29:04

29:04

This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV. In its 3rd year, the Australian Loyalty Insights Report reveals three main themes. This report is brought to the loyalty industry by The Australian Loyalty Association and the Association's CEO, Sarah Richardson unveils the insights to…

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Brand Before Business: How Tekla Turns Experience into Loyalty (#721) 58:56

24d ago58:56

58:56

In this episode of Let’s Talk Loyalty & Loyalty TV we sit down with Kristoffer Windall Juhl , Managing Director and CEO of Tekla, to explore how a digitally-first, Scandinavian brand has built an unwaveringly loyal customer base. From the meticulous care put into Tekla’s products to creating immersive retail experiences, Kristoffer shares insights …

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How Carnival Cruise Line is Redefining Customer Experience with Carnival Rewards (#720) 44:54

29d ago44:54

44:54

This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV. Tune into Let’s Talk Loyalty and Loyalty TV to hear from Sid Krishna, Vice President of Carnival Cruise Line, on how Carnival is elevating the customer experience as a key party of earning customer loyalty through fleet innovations, ex…

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Enterprise Plus: la estrategia de lealtad de Enterprise Mobility (Spanish Episode) (#719) 50:35

1M ago50:35

50:35

This episode of Let's Talk Loyalty & Loyalty TV is in Spanish Hoy en Let’s Talk Loyalty en español converso con Max Everett, Director de Lealtad en Enterprise Mobility. Desmenuzamos Enterprise Plus, la estrategia de lealtad de la marca, su relación con Emerald Club y Emerald Aisle, y cómo juntos crean valor real para el viajero. Hablamos del rol de…

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Paula's Final Episode (#718) 8:34

1M ago8:34

8:34

This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV. Paula Thomas here - proud Founder and CEO of Let's Talk Loyalty and Loyalty TV.... with my final ever episode for you as a host of our show. It's been an incredible experience to interview so many incredible guests and loyalty leaders …

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Emirates Skywards Silver Jubilee - 25 Years Celebrating Emirates Loyalty Success (#717) 56:23

1M ago56:23

56:23

This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV. Paula Thomas here today, hosting perhaps the most special and significant episode of our show for me personally - and I can't imagine a more perfect guest and topic today than the Silver Jubilee of the Emirates Skywards programme - the…

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ACCOR Plus Innovates Again as a Leading Lifestyle Subscription (#716) 44:48

1M ago44:48

44:48

This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV. Paula Thomas here and I am thrilled to be back today interviewing the ACCOR Group – a brand that is joining us today for their fifth interview on the show. And in fact, ACCOR is the most frequent brand we’ve interviewed on our show, gi…

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SHEIKE Society & the Art of Customer-Centric Loyalty with Mel Grafton (#715) 33:31

1M ago33:31

33:31

This episode is available in audio format on our Let’s Talk Loyalty podcast and in video format on www.Loyalty.TV. Join us as we chat with Mel Grafton, Head of Digital and CRM at SHEIKE about launching SHEIKE Society , the brand’s first-ever loyalty program. Discover how putting the customer first, creating memorable experiences, and fostering a st…

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Host Announcement - Nyeleti Nkuna Joins Let's Talk Loyalty & Loyalty TV (#714) 32:03

2M ago32:03

32:03

This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV. It’s Paula Thomas hosting today and I’m delighted to be chatting with Nyeleti Sue-Angel Nkuna, a customer loyalty strategist with a proven record helping blue-chip global brands forge deeper connections with their customers. Nyeleti is…

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BILT Rewards Surges Forward | Archive episode (#713) 41:36

2M ago41:36

41:36

This episode is available in audio format on our Let’s Talk Loyalty podcast and in video format on www.Loyalty.TV. This episode was recorded in 2024 and features one of the few brands we’ve had on the show for a third time. BILT Rewards is the first ever loyalty program that rewards people for simply paying their rent and spending locally in their …

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Crafting Loyalty with a Luxury Touch: Inside Lalit Suri Hospitality Group (#712) 36:44

2M ago36:44

36:44

Join Monika Sharma and Juber Shaikh from the Lalit Suri Hospitality Group, one of India’s leading luxury hotel brands. Discover how they’ve built a strong brand, the history of loyalty within the group, and how their loyalty programme is designed to truly reflect the luxury experience—creating a programme with a difference. Hosted by Paula Thomas S…

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10 Standout Episodes: Live Reflections from International Loyalty Leaders Summit (#711) 45:30

2M ago45:30

45:30

This episode is available in audio format on our Let’s Talk Loyalty podcast, and in video format on www.Loyalty.TV. Join us for a special live recording of Let's Talk Loyalty and Loyalty TV, captured on stage at the International Loyalty Leaders Summit! In this episode, our wonderful hosts Amanda Cromhout and Carly Neubauer reflect on 10 standout e…

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Inside Maxol: A CEO’s Vision for Customer Loyalty (#710) 39:12

2M ago39:12

39:12

This episode is available in audio format on our Let’s Talk Loyalty podcast, and in video format on www.Loyalty.TV. MAXOL is Ireland's leading, family-owned forecourt and convenience retailer. It was founded in 1920 by William McMullan and operates over 250 service stations across Ireland, offering fuel, convenience items, and food through its prop…

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From Data Chaos to Loyalty Success: Insights with HEMOdata (#709) 46:57

2M ago46:57

46:57

This episode is available in audio format on our Let’s Talk Loyalty podcast, and in video format on www.Loyalty.TV. Join us with Dustyn Smith and Luke Cann, founders of HEMOdata, as they share how organizations can turn fragmented data into actionable insights. Learn about purposeful data collection, breaking silos, AI done right, and building loya…

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PAYBACK (Germany) Shares Its Latest World Class Successes | Archive episode (#708) 40:02

2M ago40:02

40:02

To mark the 25th PAYBACK anniversary, we are delighted to show you once again our interview with Berni Brugger, CEO of the PAYBACK Group. This episode is available in audio format on our Let’s Talk Loyalty podcast, and in video format on www.Loyalty.TV. PAYBACK is an award-winning customer loyalty program which began in German twenty-five years ago…

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Walmart Mexico: Loyalty Through Trust, Not Points (#707) 53:59

2M ago53:59

53:59

This episode is also available in video format on www.Loyalty.TV and on our Youtube channel. In today's episode Mariana Fonseca Medina shares how Walmart Mexico & Central America builds customer loyalty through everyday low prices, the right assortment, convenience, and deep customer insights—without traditional points programs. Learn how omnichann…

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Panel: Loyalty no es marketing; es EBITDA (#706) 47:59

2M ago47:59

47:59

This episode of Let's Talk Loyalty & Loyalty TV is in Spanish and this episode was recorded live. Bienvenidos al panel de Customer Loyalty. Hoy queremos elevar la conversación: la lealtad no es puntos, cupones ni cashback; es una ciencia y un arte con metodología que genera conocimiento del cliente y rentabilidad. Debatiremos la tesis: la lealtad d…

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Nedbank Greenbacks delights its clients through bank-wide loyalty (#705) 35:38

3M ago35:38

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This episode is also available in video format on www.Loyalty.TV and on our Youtube channel. South Africa is home to one of the world’s most mature and competitive loyalty markets, particularly in retail banking. In this episode, Dharmesh Bhana, Executive of Loyalty & Rewards at Nedbank shares the 20-year evolution of the Greenbacks programme,its t…

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From Best Kept Secret to Industry Movement: Loyalty Methods Powering 7-Eleven, MGM, BP, and More (Ep 704) 1:00:06

3M ago1:00:06

1:00:06

This episode is also available in video format on www.Loyalty.TV and on our Youtube channel. Loyalty Methods was last on our show almost two years in late 2023, when they described themselves as “Loyalty’s Best Kept Secret” . Right now, they are successfully powering some of the industry’s MOST engaged loyalty programs including 7-Eleven’s 7 Reward…

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Marriott Bonvoy Leads the Way in Global Hospitality Loyalty (#703) 45:42

3M ago45:42

45:42

This episode is also available in video format on www.Loyalty.TV and on our Youtube channel. Jitendra Jain is VP PRISMA EMEA for Marriott Bonvoy. PRISMA stands for Partnerships, Revenue Operations, Insights, Strategy Marriott Bonvoy & Analytics. Marriott Bonvoy is the largest hospitality loyalty brand in the world with 248 million members. Two out …

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SAS Group in Scandinavia - Global Alliance Strategy and an Award-Winning Campaign (#702) 40:52

3M ago40:52

40:52

This episode is available in audio format on our Let’s Talk Loyalty podcast and in video format on www.Loyalty.TV. This republished episode features the SAS Group, the Swedish airline holding company originally formed in 1946 after the merger of the three Scandinavian flag carriers serving Sweden, Denmark and Norway. It is now Scandinavia’s leading…

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Inside Travelex Plus: Chris Frost on Personalisation and Customer Experience (#701) 45:05

3M ago45:05

45:05

In this episode Charlie Hills is delighted to interview Chris Frost, the Senior Product Manager for Customer Experience & Loyalty for Travelex. Chris is a Senior Product Manager specialising in customer experience, personalisation, and loyalty at Travelex, where he leads the development of martech and CRM platforms to unlock customer data and drive…

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How Metcash is Redefining Loyalty with the Relaunched IGA Rewards Program (#700) 34:20

3M ago34:20

34:20

In this episode of Let’s Talk Loyalty and Loyalty TV, Carly Neubauer speaks with Claudia van de Tonnekreek, Head of the relaunched IGA Rewards program at Metcash. With over a decade of experience leading the American Express rewards program, Claudia brings deep expertise in creating customer-centric loyalty strategies. She shares how IGA is focusin…

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Visa’s Andy Chalcroft: Co-Brands, Loyalty Programs, and Engaging the Next Generation (#699) 48:58

3M ago48:58

48:58

This episode is also available on Loyalty TV. In this episode Charlie is delighted to welcome Andy Chalcroft, the Vice President, Head of North America Co-brand and Global Center of Excellence for VISA. Andy leads the co-brand program development across US and Canada, and supports globally. He helps in market, regional and global teams deliver worl…

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Fidelización a escala global en hotelería: el caso MeliáRewards (Spanish Episode) #698 49:28

3M ago49:28

49:28

This episode of Let's Talk Loyalty & Loyalty TV is in Spanish. En el nuevo episodio de Let’s Talk Loyalty en Español conversé con María Romero Panizo, de MeliáRewards (Hoteles Meliá). Hablamos de cómo está diseñado el programa, cómo se opera en la red global de hoteles, y del rol de la data y del apoyo C-level para convertir la lealtad en una verda…

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Amtrak’s Embarking on its New Ambition (#697) 38:34

4M ago38:34

38:34

This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV. In today's episode Aaron Dauphinee, from the Wise Marketer Group speaks with Lisa Copeland who is the VP of Loyalty and Customer Engagement for Amtrak. Amtrak is the national passenger railroad company for the United States with more t…

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Loyalty Lessons ex Starbucks USA – Joy Das Gupta (#696) 41:51

4M ago41:51

41:51

Today we are re-publishing this fantastic episode from our archive as our planned episode has been delayed for technical reasons. Our guest Joy Das Gupta has built an incredible career in loyalty, spending over thirteen years shaping many of the most exciting and innovative propositions at Starbucks in the US market. Now an independent loyalty cons…

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Head of Myer One Shows Why It’s the World’s Best Loyalty Programme (#695) 46:07

4M ago46:07

46:07

This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV. Recognised as the most decorated loyalty brand in global awards, Myer One has been on an extraordinary journey of transformation since 2019. In this episode, Rob Pope, GM Customer at Myer, reveals how the program has evolved into the ‘…

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Lisa Brightwell from Bright Insights Consulting Joins the LTL / LTV Hosting Team (694) 42:33

4M ago42:33

42:33

This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV. Hosted by Paula Thomas, today's episode features the announcement of guest host Lisa Brightwell – the Founder and Managing Director of Bright Insights Consulting - a boutique loyalty consultancy firm based in the UAE. Bright Insights i…

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Loyalty That Saves Lives: How Blood Donation Programs Transform Communities (#693) 47:55

4M ago47:55

47:55

In this heartfelt episode, we welcome Jacqui Solly, Loyalty Manager at Australian Red Cross Lifeblood, to explore a truly unique loyalty program that goes beyond points and rewards. Jackie shares how simple acts of giving blood translate into hundreds of thousands of lives saved, alongside personal stories that reveal the deep emotional impact behi…

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Forjando Lealtad Duradera: Estrategia y Gestión (Spanish Episode) (#692) 53:21

4M ago53:21

53:21

This episode of Let's Talk Loyalty and Loyalty TV is in Spanish. ¿Quieres llevar tu estrategia de lealtad al siguiente nivel? En el episodio más reciente de "Let's Talk Loyalty en Español", contamos con la valiosa perspectiva de Federico Rosas Couret, Consultor Principal en Loyalty & Reward Co. y un experto de primera línea en Customer Loyalty. Fed…

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Accelerating AI Adoption for Customer Loyalty - Insights with Salesforce and IBM (#691) 54:35

4M ago54:35

54:35

In this episode, Shannon Miller from IBM and Tom Bockholt from Salesforce discuss how they are enabling clients to accelerate the adoption of AI to transform and elevate customer loyalty strategies and the end to end customer experience. They explore how innovative companies are using AI to drive hyper-personalization, respond to evolving customer …

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Sandals Resorts: Redefining Loyalty Through Experience and Community with Peter Menges (#690) 36:14

4M ago36:14

36:14

This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV The Wiser Loyalty podcast series is produced in partnership between Let’s Talk Loyalty and The Wise Marketer™. Twice a month, we bring you an interview with a C-level executive who has transformed strategy into practical application to …

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Flying Blue Loyalty Program Going from Strength to Strength (Archive Episode) (#689) 35:36

4M ago35:36

35:36

Today we are re-publishing this fantastic episode from our archive as our planned episode has been delayed for technical reasons. In this archived episode, Ben Lipsey — Senior Vice President of Customer Loyalty and President of Flying Blue, the joint loyalty program of Air France, KLM, and Transavia — shares a fascinating look into the evolution of…

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The Ford Motor Company Celebrates 120 Years of Loyal Customers! (Archive Episode) (#688) 43:52

5M ago43:52

43:52

Today we are re-publishing this fantastic episode from our archive as our planned episode has been delayed for technical reasons. As Ford Motor Company celebrates 120 years of innovation, we’re bringing back one of our standout conversations — this time with Beth Leverton, Director of Rewards, Loyalty & CX at the Ford Motor Company. Originally reco…

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American Airlines C-Suite Insights: Loyalty & Experience with CCO Heather Garboden (#687) 40:49

5M ago40:49

40:49

Join us as Heather Garboden, Chief Customer Officer at American Airlines, reveals how the airline is reshaping customer loyalty beyond traditional rewards programs. From enhancing digital tools to elevating premium experiences, Heather shares how data-driven insights and cross-team collaboration are driving initiatives that make travel easier, more…

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eBucks Rewards Celebrates 25 Years as a World Leader Driving Banking Loyalty (#686) 48:38

5M ago48:38

48:38

This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV. eBucks Rewards is truly an exceptional programme as you’ll hear so we're delighted to welcome Pieter Woodhatch - CEO of eBucks Rewards in South Africa as today's guest Owned and operated by First National Bank, it is one of South Afric…

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Fueling Loyalty: How ADNOC Is Redefining Convenience Retail (#685) 50:24

5M ago50:24

50:24

This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV. In this episode Bill Hanifin, CEO Wise Marketer Group, speaks with recognized industry figure Deepak Pradhan, Head of Loyalty Program & CRM at ADNOC Distribution. This conversation will share a vision for the future of convenience and …

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Developing a game changing, zero liability points program to the Australian hospitality market (#684) 41:44

5M ago41:44

41:44

Matt Zimmerman, a loyalty professional with years of experience across hospitality, gaming and travel.Matt’sloyalty journey began for with sheer persistence —after two years of consistently calling, they finally secured a role as a Loyalty Analyst at Albertsons (the U.S. equivalent of Woolworths). From there, the moved into the fast-paced world of …

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Cadillac Fairview Is A Curator Of Mall Moments That Matter (#683) 53:27

5M ago53:27

53:27

This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV. In this episode of the Wiser Loyalty podcast series, Aaron Dauphinee, the CMO of Wise Marketer Group, talks with the VP of Marketing at Cadillac Fairview, Craig Flannagan. Craig is one a senior marketing executive that has successfully…

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The Four Dimensions of Loyalty: Insights from Ogilvy One’s Dayoán Daumont 32:18

5M ago32:18

32:18

In this episode, Charlie Hills interviews Dayoán Daumont, Head of Strategy at Ogilvy One, where he leads consumer engagement and loyalty strategy across the entire brand ecosystem for clients such as FIFA, Nestlé, and Michelin. Dayoán blends behavioural insight with creative precision to transform fleeting moments into lasting relationships. The co…

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Scooter’s Coffee: Brewing Success in the US Coffee Business (#681) 35:44

5M ago35:44

35:44

This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV. In this episode, Bill Hanifin, Managing Editor, The Wise Marketer, speaks with Mitch Walden, Sr. Director Digital Marketing & Loyalty, Scooter’s Coffee. Scooter’s Coffee was founded in Nebraska over 25 years ago and now operates over 8…

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Puntos Palacio: una estrategia holística de lealtad (#680) 48:28

5M ago48:28

48:28

This episode of Let's Talk Loyalty & Loyalty TV is in Spanish. Hoy nos adentramos en el fascinante mundo del lujo y la lealtad con una invitada excepcional, Esther Subias Hernandez. Exploraremos cómo Puntos Palacio, más allá de ser un programa transaccional, es una estrategia holística que integra experiencias exclusivas, comunidades vibrantes y un…

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Flying High with Kris+: Growing Singapore Airlines’ Loyalty in Australia (#679) 32:39

6M ago32:39

32:39

This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV. Udhara De Silva is the Head Loyalty Marketing for Singapore Airlines in Australia, being involved in the successful launch of Kris+ in in November 2023, and growing the Australian KrisFlyer member base to become the largest outside of …