Today’s consumers demand frictionless experiences in everything from smooth connections between digital and physical channels, to fulfillment, all the way to a speedy checkout and return process. With technology serving as the engine that powers these engagements, retail IT leaders play a critical role in delivering on those demands. Learn how you can reduce friction at your organization by listening to our 6-part podcast series, “Achieving Frictionless Commerce” with our host, a technology ...
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Frictionless Commerce Podcasts
As Far As We Know, hosted by Brain+Trust's Tracy Arrington and Tim Hayden, provides thought-provoking discussion with remarkable guests around the power of data, leadership and culture in our volatile business world. Each episode presents compelling perspectives from the most provocative arenas of media, commerce, academia, technology and science. Tracy and Tim provide key insights and guidance to embrace today's opportunities and confidently respond to change.
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Setup Your Organization Up For Long-term Growth
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Welcome to Achieving Frictionless Commerce, a podcast series from Vertex developed to help IT professionals tackle friction within their organization. In this final episode, host Jeremiah Owyang, a technology analyst and entrepreneur based in Silicon Valley, is joined again by Robin Allen, Vertex’s Senior Director of Agile Program Management and Di…
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Welcome to Achieving Frictionless Commerce, a podcast series from Vertex developed to help IT professionals tackle friction within their organization. In this episode host Jeremiah Owyang, a technology analyst and entrepreneur based in Silicon Valley, is joined by eBay’s Global Head of Tax Technology, Jacqui Van der Leij. Jacqui shares how new regu…
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A Deeper Dive: Reduce Friction with Tax Tech
21:30
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Welcome back to the Achieving Frictionless Commerce podcast series from Vertex, developed to help IT professionals tackle friction within their organization. On today’s episode, host Jeremiah Owyang, a technology analyst and entrepreneur based in Silicon Valley, is joined again by Peter Olanday, Vertex’s Director of Consulting - Vertical Solutions,…
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Welcome to Achieving Frictionless Commerce, a new podcast series from Vertex developed to help IT professionals tackle friction within their organization. In this episode host Jeremiah Owyang, a technology analyst and entrepreneur based in Silicon Valley, is joined again by Robin Allen, Vertex’s Senior Director of Agile Program Management and Digit…
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Welcome to Achieving Frictionless Commerce, a new podcast series from Vertex developed to help IT professionals tackle friction within their organization. In this episode host Jeremiah Owyang, a technology analyst and entrepreneur based in Silicon Valley, is joined by Robin Allen, Vertex’s Senior Director of Agile Program Management and Digital Tra…
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1
What Frictionless Commerce (Really) Means Today
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Welcome to Achieving Frictionless Commerce, a new podcast series from Vertex developed to help IT professionals tackle friction within their organization. In this episode host Jeremiah Owyang, a technology analyst and entrepreneur based in Silicon Valley, sits down with Peter Olanday, Director of Retail Consulting at Vertex, to break down exactly w…
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Welcome to Achieving Frictionless Commerce, a new podcast series from Vertex developed to help IT professionals tackle friction within their organization. Presented by Vertex, a pioneer in tax automation Learn more by visiting www.VertexInc.com Vertex proudly serves over 4,000 customers worldwide with distinction and provides comprehensive tax solu…
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As Far As We Know: Episode 3 - How To Deliver Secure and Frictionless E Commerce Experiences: Jahzeel Omar of Bolt
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The future must be safer than it is today, with frictionless customer experiences, in order for any brand to grow. E-commerce has become the popular option for shoppers of just about everything, and identity theft and fraud are a growing threat. In this episode, we look into e-commerce trends for the 2019 Holiday season, how retailers and businesse…
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Customer Experience - Offline and Experiential: Tricia Houston
46:10
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In this episode, we are joined by Tricia Houston of MMR Live. Customer experience professionals today are faced with challenges to delight audiences at every touch point. Tightening social network algorithms, customer data privacy legislation and emerging channels like connected homes and vehicles make for both new marketing opportunities, as well …
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Deepfakes, Misinformation and Business in 2020: Josh Ginsberg
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Fake news and misinformation are nothing new to business, and it seems every day there is a political headline that simply isn't true. The ubiquity of devices, internet access and media production software has created a new threat to business, perhaps to society: Deepfakes. In this episode, we are joined by Josh Ginsberg, CEO of Zignal Labs, to dis…
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As Far As We Know, hosted by Brain+Trust's Tracy Arrington and Tim Hayden, provides thought-provoking discussion with remarkable guests around the power of data, leadership and culture in our volatile business world. Each episode presents compelling perspectives from the most provocative arenas of media, commerce, academia, technology and science. …
…
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1
Glomming onto Tactics vs Strategically Attacking Them
21:51
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Brain Trust Partners' Co-Founder and CEO, Scott Monty, takes us back to the wild west days of social media and his time with the Ford Motor Company. As someone who has cut through the jungle of building a social media presence for a major corporation, he knows well that simply glomming onto tactics is far different from deploying an actual strategy…
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Dark Data: Shining a Light onto Your Brand's Biggest Problem
26:48
26:48
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Today, the co-founder and CEO of a new company, Brain+Trust Insights, Katie Lioy, discusses the ubiquitous issue facing large brands today: dark data. What is it? How do we combat it? And what can we as executives do and say to push through the problem? THE DIFFERENCE is the show for big brand executives exploring one big question: In the digital a…
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5 Terrible Brand Crises and What Execs Can Learn
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Brain+Trust Partners' cofounder Christopher Barger and co-host Jay Acunzo run down a list of five awful PR crises facing big brands and what executives can learn. From the funny and bizarre to the serious and tragic, the guys deconstruct these stories through the lens of leading a global business and addressing the underlying people, process, and t…
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It's Hard: A Blunt Look at Digital Transformation for Brands
38:28
38:28
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Brain+Trust Partners' CEO Scott Monty and co-host Jay Acunzo swap stories of doing things the right way and, of course, the wrong way both from their own careers and around the world of Fortune 500 brands. Jay shares the story of a global hotel chain executive acting more like a startup founder, and Scott starts with a tough premise (namely, this s…
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Artificial Intelligence: Setting Expectations
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23:20
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Brain+Trust Partners' Tim Hayden and co-host Jay Acunzo talk artificial intelligence. Tim dives into his past and present work with larger organizations and innovative tech companies, and the guys discuss the hype around AI. What should executives be prepared to do in the near-term, and are we asking the right questions to get us there? The Differe…
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Autonomous Vehicles: The Crucial Missing Piece of the Discussion
29:44
29:44
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Brain+Trust Partners' Christopher Barger and co-host Jay Acunzo dive into autonomous vehicles and try to separate hype from substance. Specifically, Christopher pulls from his years at GM and working with Fortune 500 executives to outline the real transformation needed to make autonomous vehicles part of our future. Make no mistake: The technology …
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Personalization: Why Some Brands Win & Others Look Foolish
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Brain+Trust Partners CEO Scott Monty looks at how some brands use personalized communications well, while others look foolish. The Difference is the show for big brand executives exploring one big question: In the digital age, why do some brands thrive while others struggle to survive? Each episode, the founders of Brain+Trust Partners tackle one b…
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The Difference is the show for big brand executives exploring one big question: In the digital age, why do some brands thrive while others struggle to survive? Each episode, the founders of Brain+Trust Partners tackle one big trend, technology, or change and explore the difference between succeeding and scuffling when trying to capitalize. Brain+Tr…
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