Best ITIL Podcasts (2025)

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What is the difference between ISO 20000 and ITIL? The differences, benefits 6:55

Play Pause

10d ago6:55

6:55

What is the difference between ISO 20000 and ITIL? Learn about each one and its benefits. One is the global standard, and the other is the practical framework that helps with improvement. To read more visit https://www.quality-assurance.com/blog/what-is-the-difference-between-iso-20000-and-itil-explanations-revealed.html…

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Industry 4.0 - Episode 2 - Financial Sector 32:19

2d ago32:19

32:19

Industry 4.0 - Episode 2 - Financial Sector

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Why do so many ITSM rollouts stall after implementation 18:38

6d ago18:38

18:38

We’re excited to introduce ITSM That Works4Me, the podcast where seasoned ITSM pros, consultants, and leaders share their real successes - and hard-earned lessons. In Episode 1, we uncover why so many ITSM rollouts stall: from a lack of strategic alignment and change management to an overemphasis on tooling.…

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What's Next - Industrial Revolution 4 and 5 4:38

9d ago4:38

4:38

What's Next - Industrial Revolution 4 and 5

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Industrial Revolution V - The Restart of the Twilight, Dawn and the Dusk 28:56

28d ago28:56

28:56

Industrial Revolution V - The Restart of the Twilight, Dawn and the Dusk

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"They said it took too long to get things done in ServiceNow" 27:53

1M ago27:53

27:53

We recently saw a ServiceNow competitor say it takes "days, weeks, months" to do "even simple things" in ServiceNow. Those who know how to build, know how silly this sounds. But yet, customers still sometimes find themselves in this predicament. We investigate how and why. MENTIONED IN THIS EPISODE: Ep 89 - Getting better at Communication Ep 115 - …

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What is the Difference Between ISO 27001 and CMMC? 7:00

2M ago7:00

7:00

What is the difference between ISO 27001 and CMMC? Learn about the unique benefits each standard offers. Read the blog now! https://www.quality-assurance.com/blog/what-is-the-difference-between-iso-27001-and-cmmc.html

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What is the difference between ISO 9001 and ISO 20000? 8:13

2M ago8:13

8:13

ISO 9001 is the quality management standard, whereas ISO 20000 focuses on IT service management. Read the blog now to identify differences! https://www.quality-assurance.com/blog/what-is-the-difference-between-iso-9001-and-iso-20000.html

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What are the 7 elements of ISO 45001? Process, How 6:47

2M ago6:47

6:47

What are the 7 elements of ISO 45001? The occupational health and safety management system needs these aspects for compliance. Read now! https://www.quality-assurance.com/blog/what-are-the-7-elements-of-iso-45001-process-details.html

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Secrets of an elite ServiceNow talent manager 31:57

2M ago31:57

31:57

New to ServiceNow and can't get passed the recruiter layer? Seasoned ServiceNow veteran looking to freelance? In this episode we talk to elite ServiceNow talent finder, networker, and master of threading the needle between customer need and resource preference. Stephanie Fairbanks has been in the ServiceNow game since the beginning and has a massiv…

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How to ACTUALLY Network PART 2!! 43:05

2M ago43:05

43:05

Part 2 of our networking episode digs deeper into the practical, tactical side of building & sustaining meaningful networks. Special guest Tim Woodruff returns to advocate those to whom networking isn't natural. We tackle the "ick factor", mental models, building systems, and break down non-verbal cues so you can network like a boss at ServiceNow K…

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How do you ACTUALLY Network? 40:36

2M ago40:36

40:36

Back like we never left! In this episode, we tackle a topic we somehow haven't covered yet: how to network. With ServiceNow Knowledge25 on the horizon we want you at your best networking game. We dive deep into - why introversion can be your networking superpower, - paying into the "Karma Bank" - the paradox of energy investment - being memorable a…

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Who Needs ISO 14001? What are the benefits? 8:25

3M ago8:25

8:25

Who Needs ISO 14001? Discover the benefits of implementing an environmental management system. Follow these procedures. https://www.quality-assurance.com/blog/who-needs-the-iso-14001-and-why-is-it-important.html/

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What are the ten elements of the ISO 45001? 6:07

3M ago6:07

6:07

What are the ten elements of the ISO 45001? What are the benefits of occupational health and safety management? Learn now! https://www.quality-assurance.com/blog/what-are-the-ten-elements-of-the-iso-45001-and-how-to-ensure-compliance.html/

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How do I become ISO 13485 certified? 6:39

3M ago6:39

6:39

How do I become ISO 13485 certified? Learn about the process for compliance here! Click to read the full blog! https://www.quality-assurance.com/blog/decoding-terminologies-and-how-to-obtain-iso-13485-certification.html/

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What are differences between the ISO 9001 and the ISO 20000 6:33

3M ago6:33

6:33

What is are differences between the ISO 9001 and the ISO 20000? Click here to learn more and better understand the benefits of each! https://www.quality-assurance.com/blog/what-are-the-differences-between-the-iso-9001-and-the-iso-20000.html/

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Does the ISO 9001 require a quality manager? 7:12

4M ago7:12

7:12

Does the ISO 9001 require a quality manager? Obtain answers and understand why you need one. Click now! https://www.quality-assurance.com/blog/discover-why-the-iso-9001-requires-a-quality-manager.html/

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Getting into ServiceNow HR with Philip Elliot 34:33

4M ago34:33

34:33

We talk with Philip Elliott about his journey into and passion for the ServiceNow HR module. Philip Elliott on LinkedIn Philip Elliott on Youtube ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant. Robert is just some guy. Sponsor Us!By Robert "The Duke" Fedoruk & Cory "CJ" Wesley

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What is the ISO 17025 equivalent certification? 6:45

4M ago6:45

6:45

What is the ISO 17025 equivalent certification? To learn everything about these certification standards, click here! https://www.quality-assurance.com/blog/what-is-the-iso-17025-equivalent-certification-why-is-the-iso-17025-necessary-for-small-companies.html/

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ServiceNow Sales Leads 19:30

4M ago19:30

19:30

Demand Management - ServiceNow and ITILA Million Dollar Question, Where can we find Leads for ServiceNow Sales

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Project Methodologies for ServiceNow Implementations. 25:21

4M ago25:21

25:21

Project Methodologies for ServiceNow Implementations.

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Introduction on the New Series - Mastering ServiceNow 7:25

5M ago7:25

7:25

Introduction on the New Series - Mastering ServiceNow

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Why I know What I know - Mastering ServiceNow - Pep Talk of the Week 48:32

5M ago48:32

48:32

Curiosity and the Question of why, what, how and where.

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ServiceNow Success... without ServiceNow?! 32:10

5M ago32:10

32:10

Success on ServiceNow isn't JUST a factor of a good deployment. There's a number of disciplines and mindsets that go into building and maintaining a successful ServiceNow experience. MENTIONED IN THIS EPISODE - The Power of Stakeholder & User Councils - Establishing ServiceNow Architecture Standards - Documenting ServiceNow Deployments - Getting Be…

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Translating past work experience into ServiceNow value 31:02

5M ago31:02

31:02

It can be challenging translating your past work experience into value, especially when you're new to the ecosystem. In this episode we talk about how understanding scale, type, and agency in work can help bridge the narrative gap. We hope this helps you increase number and success of your interviews. MENTIONED IN THIS EPISODE - Titans of ServiceNo…

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Why is the ISO 9001 used? Details explained! 8:36

5M ago8:36

8:36

Why is the ISO 9001 used? The global quality management standard is the benchmark for satisfying customer needs. Click now! https://www.quality-assurance.com/blog/why-is-the-iso-9001-used-does-this-certification-offer-help-with-employee-training.html/

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R2 certification cost for medium-sized companies 7:30

6M ago7:30

7:30

What is the final R2 certification cost? If you own a medium-sized company, you must read this first. Click now! https://www.quality-assurance.com/blog/what-should-you-know-about-r2-certification-costs-for-medium-sized-companies.html

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CMMI training and certification programs for beginners 9:34

6M ago9:34

9:34

Do you want to learn about the CMMI training and certification programs for beginners? If yes, read the blog now! Click here! https://www.quality-assurance.com/blog/what-to-consider-for-cmmi-training-and-certification-programs.html

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What does an ISO consultant do? 9:07

7M ago9:07

9:07

What does an ISO consultant do? If you want to learn about the same in detail, click here! Read now! https://www.quality-assurance.com/blog/what-is-the-role-of-an-iso-consultant-in-ensuring-a-company-meet-all-standards.html

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What are the five requirements of the ISO 17025 certification? 7:57

7M ago7:57

7:57

What are the five requirements of the ISO 17025 certification? Learn more about these clauses in more detail. Click here now! https://www.quality-assurance.com/blog/learn-from-experts-about-the-five-requirements-of-the-iso-17025.html

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Who Needs ISO Certifications and What Are the Main Certification Services? 9:46

8M ago9:46

9:46

Who needs ISO certification? If this question is of interest to you then you must read this blog to better answer your questions. Click now! https://www.quality-assurance.com/who-needs-iso-certifications-and-what-are-the-main-certification-services.html

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How to maintain the ISO 9001 certification? 8:31

8M ago8:31

8:31

How to maintain the ISO 9001 certification? If you are considering this certification that resolve all doubts now. Read our blog now! https://www.quality-assurance.com/blog/hire-our-consultants-and-learn-how-to-maintain-iso-9001-certifications.html

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Interviewing ServiceNow Talent 36:50

8M ago36:50

36:50

Every month or two we see a thread asking for questions to ask ServiceNow job candidates. This episodes covers some strategies and question samples you can ask... even if you aren't a ServiceNow developer! MENTIONED IN THIS EPISODE - Glide Aggregate Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built nat…

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My Love for Suits! 13:11

8M ago13:11

13:11

3 Piece Suits!

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Psychosis and Yo Yo Honey Singh! 25:36

8M ago25:36

25:36

Talk on Psychosis! A Mental Health Discussion. Just a small correction when we say Positive Traits in Mental Health its a little more then what's needed doesn't mean you would be able to carry out your day to day activities normally - Both Positive and Negative Traits impacts day to day life. Regular Life is having no positive traits no negative tr…

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ISO 27001 certification benefits 9:40

8M ago9:40

9:40

Understand the ISO 27001 certification benefits before implementing the standard. Read now! https://www.quality-assurance.com/blog/decode-the-iso-27001-certification-benefits-prior-to-certification.html

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September 2024 - The real value of IT service management 32:31

9M ago32:31

32:31

Welcome to another engaging episode of the Humanising IT™ Podcast with Katrina Macdermid and Wesley Eugene. In this episode, Katrina and Wesley explore the complexities of IT service management, questioning the effectiveness of traditional maturity assessments. They discuss how these models often miss the mark by overlooking essential elements like…

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Prepping for Platform Analytics Workspace with VividCharts! 35:59

9M ago35:59

35:59

ServiceNow Platform Analytics Workspace is awesome! Rob and Mitch from Vividcharts join us for a discussion about how to prepare for a migration from traditional dashboards to this new framework. ABOUT VIVIDCHARTS Check out VividCharts Reporting Audit Service Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution…

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What is the difference between ISO 17025 and ISO 9001? 8:08

9M ago8:08

8:08

Learn about the difference between ISO 17025 and ISO 9001. Understand the individual clauses and benefits of getting certified by each. Click here! https://www.quality-assurance.com/blog/what-is-the-difference-between-iso-17025-and-iso-9001-what-do-the-consultants-say.html

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The Power of User Councils for your ServiceNow Platform 31:25

10M ago31:25

31:25

Everyone talks about transparency and leadership, but you won't achieve that without an audience. We break down the reasons and methods for ServiceNow platform owners and consultants to set up user and executive councils for their ServiceNow programs. Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built n…

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🛠️ Labor and ServiceNow 40:14

10M ago40:14

40:14

In celebration of labor day, we talk about how do you know you're doing GOOD labor, and how to make sure your labor isn't exploited. And we conclude with a titanic labor that the ServiceNow community needs to address. ALSO MENTIONED: - Getting Better at Communication - CSDM with Mark Bodman - The Truth About Customization vs Configuration - Documen…

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ISO 20000 Certification Requirements 6:08

10M ago6:08

6:08

Learn about the ISO 20000 Certification Requirements before implementing the standard and achieving the certification. To read more https://www.quality-assurance.com/us-based-iso-20000-certification-requirements-for-small-companies.html

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Key Aspects of CMMI Training and Certification 6:18

11M ago6:18

6:18

How do I get CMMI certified? To resolve a question like that, learn everything about CMMI training and certification here! https://www.quality-assurance.com/key-aspects-of-training-and-certification-you-must-know-and-how-to-be-cmmi-certified.html

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Navigating ServiceNow Deployment Chaos 36:17

12M ago36:17

36:17

We discuss some practical methods for bringing the chaos of ServiceNow implementations under control ALSO MENTIONED: - Robert's Rules of Order Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on ServiceNow. - Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st…

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David Ratcliffe - President of Pink Elephant and ITSM Pioneer 42:48

12M ago42:48

42:48

Join Katrina Macdermid and Wesley Eugene on the first episode of the Humanising IT™ podcast with special guest David Ratcliffe, president of Pink Elephant. They delve into ITSM complexities, discussing how human-centered design can revolutionise the field. Key topics include insights from Katrina’s book, “Human-Centered Design for IT Service Manage…

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Details for Compliance and What Is the CMMI Process 6:08

12M ago6:08

6:08

Do you want to learn about the CMMI process in detail? If yes, continue reading! Learn everything about the process for efficient management. To read more visit https://www.quality-assurance.com/a-detailed-cmmi-process-for-small-companies-in-the-us-2.html

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Learn to go from Abstraction to Action 32:30

1y ago32:30

32:30

The difference between an adequate and expert ServiceNow expert is comfortably receiving abstractions and translating them into specific action. Break the mindset of being an order taker. The difference between great success and poor results can be due to your clarifying lense, in addition to your dev skills. ALSO MENTIONED: - Episode 38 - Outcomes…

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🎁🤖 AI In A Box with Jace Benson 32:16

1y ago32:16

32:16

Jace isn't just passionate about Tech, but also how it's sold. Learn how is "buy once and own it" philosophy lead him to create "AI In A Box", an AI you can install in your own environment to perform task summaries. All the security, privacy, and compliance you want, at a criminally low price. Check out https://ai.ina.box/ Thanks to our sponsors, -…