Join the brightest SolarWinds minds and IT industry influencers, as they cut through the jargon and give you the tools you need to grow and keep your tech knowledge razor-sharp. Come with questions—leave with actionable steps and practical insights. Have ideas for future episodes or topics? Tweet us @ SolarWinds using #TechPod.
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The “ITOps, DevOps, AIOps - All Things Ops” podcast is dedicated to operating and managing modern large-scale IT infrastructures. If you want to learn best practices from other Leaders in IT operations, this show is for you. Each episode features an interview with a senior IT executive or Thought Leader, discussing topics like: 1. How to manage the increasing complexity of hybrid IT infrastructures 2. How to effectively leverage automation to “do more with less” 3. Getting the most out of mo ...
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Sunny’s Silver Linings is a Top MSP Channel Podcast hosted by the CEO of IT By Design, Sunny Kaila. Sunny and his guests cover a wide range of MSP and Talent-based topics, including MSP services, cybersecurity, customer service, and strategies to achieve growth and success in the channel. Listen now to take your business to the next level! https://hubs.ly/Q02DrxnQ0
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A rotating panel of Mac admins and consultants are joined by members of the Mac admin community to discuss the latest news, issues, and challenges of managing Apple devices. New episodes weekly. Join the community at macadmins.org.
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Kevin English and Tom Rice from SHI join the pod this week to talk about Value Added Resellers and their role in the Apple Ecosystem. Ever wonder how the models work for these folks? We’re here to tell you. Hosts: Tom Bridge - @[email protected] Marcus Ransom - @marcusransom Guests: Tom Rice - LinkedIn Kevin English - LinkedIn Links: https…
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From Chaos to Clarity: Why Every Visionary Needs an Integrator to Scale
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22:26What does it take to scale a visionary business? In this episode, Sunny Kaila and Chad Willardson reveal how visionary-integrator alignment can propel your growth and elevate your leadership. Discover the blueprint for creating a high-performing team that amplifies your vision and drives success. Key Highlights: The unique mindset of founders and w…
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Ep. 52 - Keeping the Lights On at Visa: How to Engineer for Reliability at Scale - with Divya Veerapandian
37:24
37:24
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37:24How do you ensure reliability across hybrid infrastructure when the cloud half isn’t fully in your control? In this episode, host Elias Voelker talks with Divya Veerapandian, Senior Director for Infrastructure Reliability Engineering and Global Head of Infrastructure Network Services at Visa. From network automation and hybrid observability to AI-d…
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Episode 408: Turning Frameworks into Functionality
1:21:34
1:21:34
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1:21:34With WWDC announced for June 9 through 12 this year, we’re all looking forward to whatever new device management capabilities we get to see. Toss a coin to your MDM vendors (o' valley of plenty) for they are the ones that need to turn these wonderful new frameworks and features into something that we as Mac Admins can integrate into the workflows w…
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Monitoring, Observability, and Operational Resilience
41:22
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41:22In this episode of SolarWinds TechPod, hosts Chrystal Taylor and Sean Sebring explore the key differences between monitoring and observability with guest Jeff Stewart, GVP of Product Management at SolarWinds. Observability goes beyond traditional monitoring, offering AI-driven insights and a holistic view of system health. Like understanding the an…
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Embracing the Entrepreneurial Journey: Lessons from Nick Recker
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27:22What separates successful entrepreneurs from the rest? It’s not just vision—it’s resilience, adaptability, and the willingness to embrace discomfort. In this episode, Nick Recker shares his journey from running a small MSP to building Blue Alliance, an innovative platform company. The challenges of scaling a business Why the "messy middle" defines …
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Episode 407: A New Conference, Mac Admins India
1:08:37
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1:08:37India doesn’t just have the largest population of any country in the world, it also has a thriving community of Mac Admins who are becoming more and more visible as time goes by. In addition to the popular MacAdmins India, with monthly hangouts and other events, this year we are excited to hear about the upcoming Mac Admins India conference. Karthi…
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Episode 406: An App Catalog in the Cloud, with Root3
1:17:26
1:17:26
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1:17:26Root3 is joining us this week to talk about patch management and building a catalog of applications, and their support app. Hosts: Tom Bridge - @[email protected] Marcus Ransom - @marcusransom Guests: Jordy Witteman, Apple Principal Consultant, Root3 - LinkedIn Martin van Diemen, CEO, Root3 - LinkedIn Links: https://www.root3.nl/en/ https:…
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Ep. 51 - IT for Human Rights: Scaling Secure Infrastructure for a Global Nonprofit – with Lydia Nicola
45:36
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45:36For Lydia Nicola’s IT team, a security breach isn’t just a risk—it could mean life or death for the people they protect. In this episode, Elias Voelker speaks with Lydia Nicola, Head of IT Operations at Amnesty International, about the unique challenges of running IT for a global nonprofit. Lydia shares how her team secures infrastructure in politi…
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Unlocking High-Performing Teams: Growth Mindset Strategies for MSPs
41:01
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41:01What does it take to build a high-performing MSP? In this episode, discover how Kayvan Yazdi and Iman Oskoorouchi of TruAdvantage transformed their business by embracing a growth mindset, prioritizing leadership, and investing in their people. Key Highlights: Shifting from IT consultants to business leaders The power of a people-first culture in dr…
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It’s just us this week, as we talk through the March beta cycle, the iPhone 16e, what we hope is coming any day for the MacBook Air, and everything else that the cat drug in. Hosts: Tom Bridge - @[email protected] Marcus Ransom - @marcusransom Rebecca Latimer - LinkedIn Links: https://www.macadmins.org/news/2025/3/14/mac-admins-foundation-…
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Episode 403: Graham Gilbert on the Path to Staff Engineer
1:12:31
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1:12:31Career progression in IT can feel a bit unclear at times. Start as a Helpdesk, get to be a CPE, what happens next? How does development actually work? What do most organizations do to tier their people? How do you move up as an individual contributor? We’re talking with Graham Gilbert of Airbnb about what it’s like to move up toward the rarified ai…
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Engage your meat computers with this philosophical discussion about the transformative impact of generative AI, prompt engineering, and beyond with Doug Bennett, Senior Global Partner Development Manager with Amazon Web Services, and hosts Sean Sebring and Chrystal Taylor. They delve into the future of generative AI, the potential for innovation, a…
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MSP M&A Insights: Growth, Exit Strategies & Market Trends
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11:06The MSP M&A game is changing. Economic shifts, rising interest rates, and evolving deal structures are reshaping the landscape. But opportunity is still everywhere for those who are prepared! In this episode of Sunny’s Silver Linings, I sit down with Arlin Sorensen, Rob Stephenson, and Christopher Vollmond-Carstens to unpack: ✅ The current state of…
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Episode 402: Vulnerability Management with Kandji
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59:22
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59:22Arek Dreyer from Kandji is back to talk through some updates to Kandji’s platform focused on Security, and he’s brought a friend, Matt Day. From Vulnerability management on through to Behavior Detection, there’s a lot going on in the marketplace today, and Kandji’s got some new tools to work with! Hosts: Tom Bridge - @[email protected] Cha…
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Episode 401: Robert Hammen on Making Changes
1:23:31
1:23:31
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1:23:31Jobs are great, and we’re not just talking Steve here. Some of us are even fortunate enough to have a job. In the current economic climate, changing jobs isn’t always something that can be planned, so holding onto a job is often our primary concern. But how do we know when we have outgrown our current role? What are some of the signs that it’s time…
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Who doesn’t like a nice round number? Much like watching the odometer on the car tick over, we decided to make something special of episode 400, even if it technically might be the 410th episode we recorded… Please allow us to indulge ourselves by having a look back on the almost nine years we have been doing this. We are so humbled y’all are still…
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M&A Secrets for MSPs: Maximize Value & Navigate Growth
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28:03In this episode of Sunny’s Silver Linings Podcast, IT By Design CEO Sunny Kaila sits down with M&A expert Hartland Ross to break down the evolving MSP M&A landscape. Hartland shares key insights on: ✅ Why it’s a seller’s market & what it means for MSP owners ✅ How to maximize business value before selling ✅ The biggest red flags that scare off buye…
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It's never been easier to learn new things, but the options can be overwhelming. TechPod hosts Sean Sebring and Chrystal Taylor discuss continuing education in the context of IT careers in 2025. They explore the value of interpersonal skills alongside technical skills, the variety of learning resources available, and the significance of mentorship …
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Ep. 50 - Data Center Efficiency: Monitoring, AI, and Decarbonization - with Martin Casaulta & Martin Hirschvogel
45:03
45:03
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45:03How can you drive data center efficiency without compromising performance? In this episode, host Elias Voelker sits down with Martin Casaulta, Chief Technologist at Hewlett Packard Enterprise Switzerland, and Martin Hirschvogel, Chief Product Officer at Checkmk. They discuss data center efficiency—from traditional metrics like PUE to the impact of …
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Matt from Omnissa joins the Mac Admins team to talk about Omnissa’s latest developments for Workspace ONE, and life after the Broadcom divestment. Hosts: Tom Bridge - @[email protected] Marcus Ransom - @marcusransom Guests: Matt Coppinger - LinkedIn Links: 2406 release Notes Microsoft - Best Practices for Deploying Platform SSO Sponsors: K…
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Unlocking High-Performing Teams: Leadership Strategies for MSPs
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Episode 398: App Installers and Jamf Pro
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1:20:06Apple has done a great job of providing first-party applications to achieve pretty much anything you would want to do using their devices. From iMovie to Final Cut Pro, contentious changes to the Photos app, and the productivity tools like Pages, Numbers, and the awesome power of Keynote. Despite this, we generally need to provide much more than th…
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Episode 397: Software Bill of Materials with Workbrew
1:24:00
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1:24:00The team at Workbrew has been focused on getting into full production, and they’ve gotten a huge head of steam going in 2024. They’re with us today to talk about SBOMs - Software Bill of Materials - and security in your work environments. Patching remains a really integral part of doing Mac Admin work right, and this critical concept is one we’re g…
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Ep. 49 – 90% First-Contact Resolution: How to Build a Secure, Efficient IT Helpdesk– with Peg Kearney
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41:45How do you hit 90% first-contact resolution—and keep it there? In this episode, Elias speaks with Peg Kearney, Director of IT Operations at the University of Arizona College of Nursing, about how her helpdesk team maintains a 90% first-contact resolution rate by hiring top talent and providing them with the right tools and system access. Peg also h…
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Episode 396: CrashPlan's Andrew Orrison talks Backup
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59:37Andrew Orrison from CrashPlan joins the pod to talk about a couple topics: how they’ve moved to be their own organization from being part of Code42, and how they use the Mac Admins Slack as a way to support the community. Hosts: Tom Bridge - @[email protected] Marcus Ransom - @marcusransom Guests: Andrew Orrison - LinkedIn Links: Mac Admin…
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Ari from iMazing joins the podcast to talk about iMazing Profile Editor, a tool near and dear to Mac Admins for its wide understanding of the MDM Specification and ability to create signed profiles easily for distribution in the MDM of your choice. Hosts: Tom Bridge - @[email protected] Becky Scott - LinkedIn Guests: Ari Leviatan - LinkedI…
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SolarWinds Evangelists Sascha Giese and Kevin Kline join hosts Sean Sebring and Chrystal Taylor to discuss Gartner's (and their own) predictions for the technology world in 2025. They explore the potential disruptions AI may bring to various sectors, including healthcare, education, legal professions; the future of AR and VR technologies; and the i…
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Episode 394: Family Device Control, Part 2
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1:05:57
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1:05:57Collin Elliott is back to talk to more about controlling the family devices in your midst. Hosts: Tom Bridge - @[email protected] Becky Scott - LinkedIn Guests: Collin Elliott - LinkedIn Links: Episode 376: https://podcast.macadmins.org/2024/08/14/episode-376-family-device-control-with-collin-elliott/ https://support.opendns.com/hc/en-us/a…
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Ep. 48 - From Surviving to Thriving: How a Major Cyberattack Sparked a Full IT Transformation - with Thomas Klithav Hansen
34:11
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34:11A major cyberattack led Blue Water Shipping to completely transform its IT infrastructure—and now, they're stronger than ever. In this episode, host Elias Voelker sits down with Thomas Klithav Hansen, Head of IT Operations at Blue Water Shipping, to discuss how the attack became the catalyst for a transformative IT journey. You’ll learn: 1. The rol…
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Episode 393: Good bye and good riddance 2024
1:47:31
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1:47:31Lets look back on 2024 and remember the year that was. There will be lots of laughing, maybe some eye rolling. Probably also some tears. Hosts: Tom Bridge - @[email protected] Marcus Ransom - @marcusransom James Smith - LinkedIn Links: Management profile settings and OS upgrade implications | Der Flounder Episode 359: Mac@Cisco – A Mac Adm…
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Building Winning Teams: Strategies for MSP Success
51:15
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51:15In this episode of Sunny's Silver Linings Podcast, IT By Design CEO Sunny Kaila dives into the evolving MSP ecosystem with Paul Hamilton and Tim Barton-Wines from Halo. Discover how teamwork, innovation, and delivering exceptional value are reshaping the industry. Key highlights: The power of collaboration in navigating challenges and opportunities…
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Episode 392: Michael & Mark on Entra ID
1:18:06
1:18:06
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1:18:06Entra ID is the current inheritor of the mantle of Active Directory. No, don’t be afraid, we’re not going to do any binding on this show. We’re going to give you the brass tacks for what Microsoft is using Entra for, how Mac Admins should think about it, and how it fits into the modern world for Mac Admins. Hosts: Tom Bridge - @tbridge@theinternet.…
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From Homeless to COO: Beth Leonard’s Inspiring Journey of Grit and Leadership
21:41
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21:41In this episode of Sunny's Silver Linings Podcast, IT By Design CEO Sunny Kaila sits down with Beth Leonard, COO of R3, to discuss her incredible journey from earning $8 an hour in retail to leading a thriving IT company. Beth opens about overcoming significant challenges, including homelessness and a life-altering cancer diagnosis. In this inspiri…
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Who's ready for wetware? TechPod host Sean Sebring is! From the Zune to Henry Cavill's upper lip, he and co-host Chrystal Taylor talk with Movies and Mainframes host Andy Garibay about what tech we got right, what they can't wait for, and what they'll never speak of again. © 2024 SolarWinds Worldwide, LLC. All rights reserved…
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Ep. 47 - 35,000 to 130,000 Students in 5 Years: Scaling IT at Internationale Hochschule - with Thomas Singbartl
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31:27Since 2019, Thomas Singbartl, Head of Global IT Operations at Internationale Hochschule (IU), has supported the university's astonishing growth journey from 35,000 to 130,000 students. Join host Elias Voelker in this episode as Thomas shares how IT fueled IU’s exponential growth, why the term “digital transformation” no longer applies, and how Synt…
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This year, the Mac Admins Foundation is hosting a fundraising drive to build the future of the organization and shore up the financial future of the foundation. Hosts: Tom Bridge - @[email protected] Guests: John Mahlman - LinkedIn Rebecca Latimer - LinkedIn Erin Merchant - LinkedIn Chris Dawe - LinkedIn Links: https://www.macadmins.org/ h…
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Episode 390: Patrick Wardle on Objective for the We, DoubleYou, & More
1:15:28
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1:15:28Patrick Wardle from DoubleYou and the Objective See Foundation joins us to talk about their recent event in Kyiv, as well as everything Mac Security, along with Mikhail, his collaborator at DoubleYou. Hosts: Tom Bridge - @[email protected] Marcus Ransom - @marcusransom Guests: Patrick Wardle - LinkedIn Mikhail Sosonkin - LinkedIn Links: Ar…
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To Sell or Not to Sell: Navigating the MSP Exit Dilemma with Mit Patel
22:01
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22:01In this episode of Sunny's Silver Linings Podcast, IT By Design CEO Sunny Kaila sits down with Mit Patel, a seasoned MSP entrepreneur, to explore the tough decision every business owner faces: Should you sell your MSP or hold on for the long haul? Learn from Mit’s two decades of experience as he shares: How to define your personal and financial “en…
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Episode 389: North Pole Security & Santa
1:22:14
1:22:14
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1:22:14Santa’s got new digs up at North Pole Security! Join us as we talk with Russell and Pete from North Pole about what Santa’s move means, how it’s developing in the future, and what’s coming next for this powerful Mac Security Tool. Hosts: Tom Bridge - @[email protected] Marcus Ransom - @marcusransom Guests: Pete Markowsky , North Pole Secur…
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Ep. 46 - IT for the City of Atlanta: Building Scalable and Resilient Systems - with Tameka Neely-Dudley
31:10
31:10
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31:10What can we learn about resilience, scalability, and workforce development from the IT organization of the 6th-largest metro in the US? In this episode, Tameka Neely-Dudley, Director of IT Infrastructure Operations and Service Delivery for the City of Atlanta, shares insights from her nearly 25-year career, beginning as an intern and growing into a…
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Episode 388: Behind the Masque of Network Relays with Matt Vlasach
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58:09Who loves VPNs? Folks in the network security team, please put your hands down - we weren’t asking you… Wouldn’t it be great if there was a way that we could offer privacy and protection out there in that wretched hive of scum and villainy we call the internet? Wouldn’t it be even better if it was baked into the operating system so each vendor wasn…
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Empowering Teams & Expanding Horizons: Success Secrets from MSP Leaders
7:57
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7:57In this episode of Sunny’s Silver Linings, CEO Sunny Kaila sits down with MSP leaders Chris Caprio and Michael Hornby to share powerful strategies for team empowerment and growth. From making impactful first impressions to unlocking the full potential of your tools, they discuss how to build a culture of trust, expand talent pools, and align person…
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Understanding the Role of Security in Business
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49:14Security expert Josh Vanhoose joins the podcast to discuss his journey into cybersecurity, the importance of real-world experience, and how to humanize security, with hosts Chrystal Taylor and Sean Sebring. They explore how to transition into cybersecurity, the significance of entry-level certifications, and the tools available for learning. © 2024…
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Episode 387: Neurodiversity in the Workplace with Rowan Quigley
1:11:04
1:11:04
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1:11:04Do you find that life is like trying to understand code without comments? Many of us are discovering later in life that there is a word that explains why the unwritten rules of life just don’t seem to make sense. Rowan Quigley recently presented at JNUC in Nashville around how workplaces can embrace Neurodiversity, catering for neurodivergent folks…
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Defending the Kingdom: MSPs vs. Modern Cyber Pirates
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19:42Join Sunny Kaila, CEO of IT By Design, and cybersecurity expert Maggie MacAlpine in this eye-opening episode of Sunny’s Silver Linings as they tackle the evolving landscape of cybersecurity threats facing Managed Service Providers (MSPs). Explore the parallels between historical piracy and today’s cybercrime and learn why MSPs are now prime targets…
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Episode 386: The Art of Conferencing
1:14:40
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1:14:40With JNUC and Macsysadmin last week, conference season is behind us for 2025. Tom and Marcus look back on the conference year that was and discuss how to get the most out of these awesome events Hosts: Tom Bridge - @[email protected] Marcus Ransom - @marcusransom Links: Jim Rispin - Care & Feeding of your IT Professional https://jc0b.compu…
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Ep. 45 - The Metrics That Matter: Optimizing ITSM by Focusing on Customer Effort – with Huseyin Uysal
36:35
36:35
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36:35Which KPIs really matter in IT Service Management? In this episode, Elias sits down with Huseyin Uysal, Head of Global Service Desk at ISS, to uncover what separates successful IT service management from the rest. With a wealth of experience managing global teams and optimizing IT processes, Huseyin reveals the metrics that really matter, how custo…
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People First: Building a Winning Culture in MSPs with EOS
40:29
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40:29Join IT By Design CEO Sunny Kaila in this episode of Sunny’s Silver Linings podcast as he chats with EOS Worldwide experts Kelly Knight, CJ Dubé, and Mark O'Donnell. Together, they delve into the crucial role of a people-first culture in driving business success and overcoming challenges. Here are the key takeaways from the enlightening session: • …
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Episode 385: Fall 2024 Releases with Apple
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1:01:52Jeremy Butcher returns to the Mac Admins Podcast to talk about this Fall’s releases of new operating systems, a bit on Apple Intelligence, and how Mac Admins should be preparing for these latest releases. Hosts: Tom Bridge - @[email protected] Marcus Ransom - @marcusransom Emily Kausalik-Whittle - @emilyooo Guests: Jeremy Butcher - LinkedI…
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