Best Jen Weaver Podcasts (2025)

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AI Isn't Plug-and-Play: How to Actually Get Support Data Right | Episode 14 30:07

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2h ago30:07

30:07

No matter what industry you're in, everyone’s talking about AI. In support, it’s either the shiny new tool that’s supposed to fix everything or the thing causing confusion, pressure, and a lot of “what now?” moments for team leads. But what does a realistic AI strategy actually look like? This week on Live Chat with Jen Weaver, I’m joined by Craig …

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Lemon or Lyme? Part 2 38:12

8d ago38:12

38:12

The tiny creatures lurking in your backyard could change your life forever. Shira Haid knows this reality all too well, having battled severe tick-borne illnesses that left her unable to walk or speak. Today, she's turning that painful experience into purpose through her educational platform, Lemon or Lime. What began as a website has blossomed int…

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S5 E8: Explore Weaving with Lisa Graves of Kawartha Weaving & WEFT Magazine 40:43

13d ago40:43

40:43

Send us a text In this week’s episode, Felicia chats with Lisa Graves, co-founder and editor-in-chief of Weft Magazine. Together, they talk about how the magazine began, how it's structured, and what kinds of topics readers can look forward to. They also dive into the value of weaving education, both in-person and online, and what makes Kawartha We…

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Metrics to Track or Toss: Craig Stoss’s 5-Step System to Simplify Support Data 37:54

14d ago37:54

37:54

Support teams are swimming in data, but how much of it actually helps you make better decisions? In this episode, I’m joined by Craig Stoss, VP of Partner Solutions at Kodif, to talk about the two biggest data mistakes support teams keep making and how to fix them. Craig’s been in the CX and support world for over 25 years, and he’s walking us thro…

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Lemon or Lyme? Part 1 37:43

15d ago37:43

37:43

Chronic illness steals more than your health—it can rob you of your identity and everything you once loved. For Shira Haid, a classically trained musician and clinical massage therapist, the onset of multiple tick-borne illnesses, including Lyme disease, marked the beginning of a devastating transformation. What began as extreme fatigue in 2014 qui…

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The Audacious Patient: Finding Your Voice in a Broken Healthcare System 34:01

22d ago34:01

34:01

Have you ever wondered what it's like to be both the healer and the one in need of healing? Meet Mallory Carlson, an acupuncturist of nearly 12 years who has simultaneously navigated her own 16-year journey with debilitating migraines and women's health issues. Mallory takes us deep into the raw reality of chronic pain, sharing how she's learned to…

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S5 E7: Inside the World of CSMs with Celeste Angello 37:27

27d ago37:27

37:27

Send us a text In this week's episode, we are excited to welcome Celeste Angello, known as the Cranky Spinster, about her journey into the world of circular sock knitting machines (CSM). They discuss the importance of community, the process of restoring antique machines, and tips for beginners looking to get started in sock knitting. Celeste shares…

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Turn Metrics Into Momentum: Mario Guisado’s Dashboards That Drive Results 40:13

28d ago40:13

40:13

Have you ever felt like your support dashboard is just a bunch of numbers no one really connects with? In this episode, Jen sits down with Mario Guisado to talk about building dashboards that actually tell a story. Mario walks through his six-step process for making data useful: how to choose the right metrics for the right audience, resonate with …

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When Diagnosis Becomes Your Doorway, Not Your Destiny 42:26

30d ago42:26

42:26

What happens when doctors dismiss your symptoms for years, even as you're coughing up blood? For Amy, this medical gaslighting journey finally ended with a diagnosis of pulmonary arterial hypertension in March 2023, followed by immediate hospitalization and life-altering treatments. Amy's story isn't just about receiving difficult diagnoses – inclu…

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Competition or Comparison: Finding Your Place in Chronic Illness 36:46

1M ago36:46

36:46

Have you ever found yourself scrolling through social media, seeing others with your same diagnosis seemingly thriving while you struggle to get out of bed? That gnawing feeling of "why them and not me?" isn't something we talk about enough in the chronic illness community. The Spoonie Sisters dive deep into the complicated emotions of competition …

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S5 E6: The Evolution of Knitty & Community with Amy Sadler 54:07

1M ago54:07

54:07

Send us a text In this episode of The SweetGeorgia Show, Felicia Lo chats with Amy Sadler, editor of Knitty.com, the longest-running free knitting magazine online. They talk about how Knitty got started, Amy’s path through the knitting world, and how both the magazine and the community have evolved over the years. Together, they explore the changin…

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From Lead to Head of Support: A Blueprint for Your First Three Projects 45:19

1M ago45:19

45:19

What actually changes when you become head of support? In this episode, Jen sits down with Idit Matas—a global support leader with experience at Datadog and Firebolt—to unpack the first 90 days of head-of life. From auditing global coverage and designing on-call rotations, to redefining escalation paths and collaborating cross-functionally, Idit of…

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Defying Limits: One Man's Battle with Arachnoiditis 48:48

1M ago48:48

48:48

Steve Lovelace's journey with arachnoiditis demonstrates the remarkable strength of the human spirit when faced with seemingly insurmountable pain. When his neurologist delivered the devastating diagnosis in 2014 with a solemn "I'm sorry," Steve realized his life would never be the same. This rare disease, ranking at the top of the pain scale, forc…

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Empowering Parents through Asthma Education 49:16

2M ago49:16

49:16

Andrea's inspiring journey from interior design to public health is a testament to the power of personal experience in shaping professional paths. Prompted by her son's asthma diagnosis and the challenges they faced navigating the healthcare system, Andrea became a Certified Health Education Specialist and Asthma Educator. Through her story, we unc…

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S5 E5: Community, Culture & Inclusivity with Knitwear Designer Aimee Sher 46:37

2M ago46:37

46:37

Send us a text Designer Aimee Sher joins Felicia Lo for an inspiring conversation about creativity, inclusivity, and the evolution of modern knitting. Aimee shares her journey from knitter to designer, offering a behind-the-scenes look at her thoughtful design process, her commitment to size-inclusive patterns, and how yarn choices shape her work. …

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The Art of Slow Nomad Living 39:56

2M ago39:56

39:56

How do you pursue your dreams when your body seems to have other plans? For slow travel nomad and empowerment coach Caitlin, the answer lies in adaptation rather than abandonment. With a background in environmental engineering and a life shaped by fibromyalgia and complex mental health challenges, she's crafted a unique approach to entrepreneurship…

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Trust Builds Teams: Alex Armstead’s Support Ops Strategies for Healthy Teams 43:25

2M ago43:25

43:25

What does it actually take to build a psychologically safe, people-centered support org? Alex Armstead will share with us 5 solid strategies you can start implementing now. With nearly a decade at Clever (a unicorn in the tech world 🦄) and roots in both teaching and support, Alex shares exactly how they’ve built internal systems that support retent…

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Dr. Amee's Vulnerability with Epilepsy and Advocacy 35:37

2M ago35:37

35:37

What happens when you combine the expertise of a trailblazing dentist with an unwavering commitment to mental health advocacy? Dr. Amee shares her powerful story of living with epilepsy since age eight and how it catalyzed her mission to challenge societal stigma and embrace vulnerability. Her journey from patient to advocate is a beacon of hope fo…

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S5 E4: Ergonomics for Comfortable Crafting with Physical Therapist Andrea Lui 42:31

2M ago42:31

42:31

Send us a text In this episode of The SweetGeorgia Show, Felicia Lo welcomes Andrea Lui for a thoughtful conversation about crafting and health. Together, they explore the importance of ergonomics while we craft and share preventive measures to help ensure many years of comfortable, joyful making. Andrea also speaks to the powerful role crafting ca…

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The $5 Million Safety Net: How to Build Premier Support That Pays For Itself 40:01

2M ago40:01

40:01

What do you do when your highest-revenue customers need (and expect) more than your basic support offering? If you're Miles Goldstein, you create a Premier Support program that delivers real relationships and real retention. With 20+ years leading global support orgs at B2B SaaS companies, Miles joins our us to unpack how to design and launch a Pre…

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Resilience in Motion 31:25

2M ago31:25

31:25

Join us for a deeply moving conversation with Ashley Spalla, as she recounts her extraordinary journey living with Ehlers-Danlos Syndrome and hip dysplasia. From a seemingly benign basketball injury in college, Ashley quickly found herself facing a challenging medical path that culminated in 49 surgeries over a decade. Her story, filled with determ…

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POTS & Strategies with Maggie 32:24

3M ago32:24

32:24

Struggling with the challenges of invisible disabilities? Join us as Maggie Cavanaugh, a National Certified Counselor living with postural orthostatic tachycardia syndrome (POTS), reveals her transformative journey from an advertising career to becoming a counselor. Diagnosed at just 14, Maggie navigates the complexities of mental health and chroni…

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Taboo Talk: Sex, Mormonism 51:14

3M ago51:14

51:14

Chronic illness impacts every aspect of our lives, including the bedroom. In this refreshingly candid conversation, we break down the walls of shame and silence surrounding sexuality when living with chronic conditions. Ali returns from her mountain cabin retreat to share how her diagnosis completely changed her relationship with intimacy—once a pr…

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S5 E3: Weaving a Stronger Community with Radical Weavers (Mairi Breslin & Peter Dickie) 51:34

3M ago51:34

51:34

Send us a text In this episode of the Sweet Georgia Show, Felicia explores the work of Radical Weavers, a community weaving studio in Stirling, Scotland. Founded by Mairi Breslin, the studio supports young adults from disadvantaged backgrounds through weaving workshops and inclusive teaching methods. Peter Dickie, Mairi’s son, runs the studio’s com…

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Nerdy Workouts and Connection 37:18

3M ago37:18

37:18

Ever wondered how fitness can be more inclusive and empowering for everyone? Join us as we dive into a transformative conversation with Keira, the innovative founder of Chaotic Good Fitness, who has redefined personal training for neurodivergent and queer individuals. Keira's journey, marked by personal battles with ADHD and depression, has fueled …

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Courage to Teach: How Help Scout Turns Classes into Revenue 39:35

3M ago39:35

39:35

What do you do when 1:1 product demos become unsustainable? If you're Alison Groves, you scale—strategically, efficiently, and with a whole lot of heart. Alison, Customer Education Lead at Help Scout, joins Jen to break down how she turned live classes into a high-converting, one-to-many program. With a background in support and onboarding at place…

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Episode 376: The End of UGURUS – Last Episode with Brent Weaver and Jen Buzza 54:27

3M ago54:27

54:27

In this final episode of the Digital Agency Show, host Brent Weaver gets interviewed by UGURUS Lead Mentor, Jennifer Buzza. They talk about the shutdown of UGURUS after 12 great years, lessons learned from the business and recording 375+ episodes, and much more. Tune in for this Brent's final thoughts on a great run.…

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Epilepsy Beyond the Ordinary 52:13

3M ago52:13

52:13

What happens when ordinary deja vu becomes something far more complex? In honor of Epilepsy Awareness Day, join us as we uncover Emma's extraordinary journey with epilepsy, a condition she was unexpectedly diagnosed with at the age of 23. Her story is a testament to resilience as she navigates through the labyrinth of symptoms and misdiagnoses, rev…

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S5 E2: Ease Grief, Create Community, Inspire Generosity with Loose Ends (Masey Kaplan and Jen Simonic) 45:40

3M ago45:40

45:40

Send us a text Loose Ends is an everyone-is-welcome movement that aims to ease grief, create community, and inspire generosity by matching volunteer handwork finishers with textile projects people have left undone due to death or disability. In this conversation, Felicia Lo speaks with Masey Kaplan and Jen Simonic, co-founders of the Loose Ends pro…

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Tone Matters: The Document That Keeps Buzzsprout’s Support Team Unified 45:55

3M ago45:55

45:55

How do you keep a support team sounding human, helpful, and on-brand as it grows? When scaling, tone drift can turn great support into inconsistent and robotic interactions. Priscilla Brooke, Head of Podcaster Success at Buzzsprout, joins us to share how her team created a Tone Document that ensures every interaction stays clear, friendly, and alig…

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Rheum Champions Tell All ACR 2024 38:18

3M ago38:18

38:18

Uncover the power of advocacy and community in rheumatology as we welcome our empowering guests, Jennifer Weaver and Cheryl Crow. Jennifer, a dedicated patient leader, and Cheryl, an occupational therapist and founder of Arthritis Life, open up about their journeys as Rheum Champions at the ACR Convergence 2024. With a promise of insight and inspir…

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Season 5, Episode 1: Welcome Back to the SweetGeorgia Show 8:16

3M ago8:16

8:16

Send us a text The SweetGeorgia Show is set to return with a fresh perspective, aiming to explore the deeper intentions behind crafting. This isn't just a podcast about textiles and handcrafts; it's a conversation about the innovation and identity that these crafts represent. We want to understand how the act of making things shapes our identities …

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Guava Your App to Health Tracking 42:17

4M ago42:17

42:17

Have you ever felt unheard or dismissed in a doctor's office? Join us as we navigate through the deeply personal health journeys of Isabel and Emily, part of the founding team of Guava Health, who share their compelling stories of battling complex medical challenges and the frustrating experience of not being believed by healthcare professionals. T…