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A K12TechPro Podcast. This podcast is about trending K12 technology topics and issues. Josh, Chris, and Mark have real conversations, real arguments, and real banter on IT issues and trends in K12 Schools. Current and Past Sponsors: Absolute, Arista, HPE Aruba Networking, Blocksi, Chromebookparts.com, ClassLink, CTL, Eaton, Extreme Networks, Fortinet, Howard Technology Solutions, iDoc, Infoblox, INVZBL, Jupiter Education, Lightspeed Systems, Luma Technologies, Managed Methods, NTP, Papercut, ...
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On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com
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Lightspeed

Blockworks

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Lightspeed is a podcast for those interested in how crypto can solve real problems and create products users love. It's a callback to the garage days of Silicon Valley, where builders pushed the limits of hardware and software to build world-changing products. We interview the projects and founders that will make this same impact today.
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Generative Now is a weekly series from Lightspeed, highlighting the stories, strategies and insights behind today's most exciting AI companies and how they’ll change everything about the way we work. Inspired by the popular in-person Generative Meetups in places like New York, San Francisco, LA and Europe, host and Lightspeed Partner Michael Mignano will speak with founders, engineers, designers and other leaders that are leveraging AI to take their product to new heights. Listen and follow ...
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Lightspeed Tech Systems

Lightspeed Tech Systems

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Monthly
 
At Lightspeed, we took it upon ourselves to give growing businesses access to professional IT services that are custom-designed for their specific needs and goals... All at a price that makes sense to them.
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The Healthcare Growth Cycle Podcast explores how healthcare CEOs and executives build predictable, scalable growth in an unpredictable revenue environment. Hosted by Christian Steinert—Chief Data Strategist & Data Engineer Consultant at Steinert Analytics—each episode features candid conversations with Central Ohio healthcare leaders and beyond on leveraging AI, predictive analytics, and data-driven strategies to overcome growth bottlenecks. Discover how forward-thinking leaders are using te ...
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What comes after Google, Facebook, Bitcoin, and Ethereum? Perhaps it's the startup country — the network state. Balaji interviews tech founders and policymakers from around the world on managing billions of dollars and millions of people, as well as what it might take to start a new kind of state.
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Upfront Ventures

Upfront Ventures

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The Upfront podcast features a variety of guests to discuss startups, venture capital, and current events - providing an insider's view into entrepreneurship and technology.
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Episode 241 covers ChatGPT’s new free teacher tier (available through June 2027), Google’s Gemini 3.0 release, and Wired’s investigation into bathroom vape detectors (aka “snitch boxes”) that raise serious privacy and microphone concerns. The guys also discuss the Canadian Privacy Commissioner’s findings on the PowerSchool breach, camera and sensor…
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On this episode of K12 Tech Talk, we cover a busy week in school tech: Linewize and Google outages, handling suspicious Google logins, parental pushes to tighten cell phone rules, and worries about AI being used to draft IEPs and 504 plans. We discuss reports of malware tied to Teachers Pay Teachers and discuss the question - Should schools block T…
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Voice support has long been the toughest channel to scale. Bobby Stapleton, Senior Director of Customer Support at Intercom, sits down with Rizwan Sherif, Director of Customer Experience at Credit Repair Cloud, to discuss how Fin Voice has transformed their phone support through instant, 24/7 responses. They also discuss building trust when handlin…
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In this episode of the Healthcare Growth Cycle podcast, host Christian Steinert interviews Frank Stadler, managing director at Kivorex, about the intersection of AI, data governance, and healthcare. They discuss Frank's journey from software engineering to founding a consultancy focused on AI regulation, the importance of data governance frameworks…
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Join Josh and Mark on this week’s K‑12 Tech Talk as they break down the real-world effects of the federal government shutdown on schools, walk through a new federal AI bill (the GARD Act) and discuss major service outages that disrupted classrooms — including Chromebook/Google login problems, recent AWS and Entra incidents, and how districts should…
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It's been proven that showing customers what AI can do is the key to earning their trust. In this episode, Ruth O’Brien, Senior Director of AI Support at Intercom, talks with Matt Leggett, CX AI & Digital Director at The Access Group, about how support teams can help customers overcome hesitation around AI. They explore the pivotal role simulation,…
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Holy MFA, Batman! This week, the guys discuss the sentencing of the individual behind the PowerSchool data breach, the recent AI weapons detection system that mistook a bag of chips for a gun and prompted police response, and Mark's Batman mask. Yes, it's Halloween time! The main segment is an interview with the tech team from Tahoe-Truckee Unified…
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What if every customer interaction – from sales to success – could be handled seamlessly by one Customer Agent? In this episode, Franka Martinovic, Director of Customer Support at Intercom, sits down with Rati Zvirawa, Director of Product Management at Intercom, to discuss the bold vision behind this reality we're moving towards with Fin. They disc…
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Gm! This week the MegaETH team join the show to. discuss their ICO launch & the future of MegaETH. We deep dive into building a performant L2, the end game for MegaETH, ICO specifics & more. Enjoy! -- Follow Lei: https://x.com/yangl1996 Follow Namik: https://x.com/NamikMuduroglu Follow Jack: ⁠https://x.com/whosknave⁠ Follow Lightspeed: ⁠https://twi…
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Gm! This week Kevin Ricoy (Kyzer) joins the show to discuss the latest happening in crypto this week. Enjoy! -- Follow Kevin: https://x.com/Kyzer Follow Jack: https://x.com/whosknave Follow Lightspeed: https://twitter.com/Lightspeedpodhq Subscribe to the Lightspeed Newsletter: https://blockworks.co/newsletter/lightspeed Join the Lightspeed Telegram…
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In this episode, we debrief last week’s Campus Guardian Angel interview, dig into Google’s new policy to delete inactive accounts after two years, and reflect on the recent AWS/DNS outage that impacted services. Then, K12TechPro's Hayden the New Guy brings multiple on‑site interviews from the MOREnet conference! Tech Department Salary Survey View t…
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AI is giving customer service a long-overdue promotion. But what does that really mean? In this episode, Leanne Harte, Senior Manager of Customer Support at Intercom, sits down with Guneet Singh, VP of Customer Experience and Care at AppFolio, to discuss how AI is transforming support from a cost center into a growth engine. They unpack how to reth…
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Gm! This week the Meteora team joins the show to discuss their upcoming TGE. We deep dive into why is Meteora launching a token, the LIBRA fallout, Solana DeFi, Meteora's next chapter & more. Enjoy! -- Follow Soju: https://x.com/0xSoju Follow Zen: https://x.com/realdezen Follow Jack: ⁠https://x.com/whosknave⁠ Follow Lightspeed: ⁠https://twitter.com…
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Gm! This week Amira Valliani joins the show to discuss the future of DePIN on Solana. We deep dive into the biggest opportunities, the problem with venture capital, the AI energy opportunity, robotics & more. Enjoy! -- Follow Amira: https://x.com/amiravalliani Follow Jack: ⁠https://x.com/whosknave⁠ Follow Lightspeed: ⁠https://twitter.com/Lightspeed…
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On Episode 236 of K12 Tech Talk, we discuss California’s new law to protect students using AI chatbots and revisit Campus Guardian Angel, a startup building drone-based responses for active shooter scenarios. The episode features an in-depth interview with Justin Marston (CEO/co-founder) and Bill King (Chief Tactical Officer/co-founder) from Campus…
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We used to believe only humans could solve messy, high-stakes customer problems. But what happens when AI Agents prove they can do this too? In this episode, Declan Ivory, VP of Support at Intercom, and Natalie Hurst, Senior Director of Customer Success at Nuuly, unpack how, with AI handling ever more complex customer interactions, the world of cus…
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In this episode of Generative Now, Lightspeed Partner Michael Mignano sits down with Tanay Kothari, the co-founder and CEO of Wispr Flow, an AI-powered voice dictation platform. Tanay traces his path from building dozens of apps as a teen in Delhi to now, and how those experiences inspired him to make one of the first “zero-edit” voice products. Ta…
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Ruth O’Brien, Senior Director of AI Support at Intercom, and Declan Ivory, VP of Customer Support at Intercom, dive into Fin Procedures – a powerful new way for Fin AI Agent to handle complex, multi-step queries. Hear how Intercom’s own support team is using Procedures in practice, and the impact customers are seeing so far – from higher resolution…
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Gm! This week Michael Repetný joins the show to discuss the future of staking on Solana. We deep dive into the Marinade origin story, liquid staking, working with ETF issuers, Solana DATs & more. Enjoy! -- Follow Michael: https://x.com/repetny Follow Jack: ⁠https://x.com/whosknave⁠ Follow Lightspeed: ⁠https://twitter.com/Lightspeedpodhq⁠ Subscribe …
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Gm! This week Viktor Fischer joins the show to discuss his journey to investing in Solana in the early days to today. We deep dive into what gave Viktor conviction to buy Solana in 2018, how the thesis has evolved ever since, DoubeZero, crypto treasury vehicles, Solana DeFi & more. Enjoy! -- Follow Viktor: https://x.com/viktorfischer Follow Jack: ⁠…
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In this episode, Josh and Chris discuss the impact of personal device bans, noting increased Google Docs traffic and the creative ways students attempt to access unblocked games. Chris shares insights into managing content filtering and the ongoing battle with unwanted websites. Finally, Chris interviews Brian Edwards, Director of Educational Strea…
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Intercom's Senior Director of AI Support, Ruth O’Brien, and VP of Customer Support, Declan Ivory, recap Pioneer, our summit for AI customer service leaders. They cover the announcement of Fin 3, the best-performing AI Agent capable of handling the most complex queries, our vision for a Customer Agent future, ideas on AI as a convergent force, and m…
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Gm! This week Michael Marcantonio joins the show to discuss the future of Solana & DeFi. We deep dive into Michael's thesis for internet capital markets, Solana's decentralized Nasdaq end state, the role of DATs in DeFi, the Galaxy business model & more. Enjoy! -- Follow Michael: https://x.com/marcryptonio Follow Jack: https://x.com/whosknave Follo…
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Gm! This week Henri Stern joins the show to discuss why Stripe acquired the wallet infrastructure company Privy. We deep dive into Stripe's crypto strategy, crypto payments, Henri's Solana thesis, what does crypto need to improve & more. Enjoy! -- Follow Henri: https://x.com/henri_stern Follow Jack: https://x.com/whosknave Follow Lightspeed: https:…
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This episode covers significant developments including the confirmed merger of Chrome and Android, the FCC's proposed changes to the E-rate program affecting school bus Wi-Fi and hotspots, and a critical discussion on controlling student account spamming and its associated risks like internal spam, data exfiltration, and privilege escalation. Refer…
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Recorded live at Lightspeed’s offices in San Francisco, this special episode of Generative Now dives into the urgency and promise of AI interpretability. Lightspeed partner Nnamdi Iregbulem spoke with Anthropic researcher Jack Lindsey and Goodfire co-founder and Chief Scientist Tom McGrath, who previously co-founded Google DeepMind’s interpretabili…
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Gm! This week Robin A. Nordnes joins the show to discuss Raiku's most recent $13.5m raise. We deep dive into what is Raiku, transaction landing on Solana, why Robin moved from the Ethereum ecosystem to Solana & more. Enjoy! -- Follow Robin: https://x.com/degenroot Follow Jack: https://x.com/whosknave Follow Lightspeed: https://twitter.com/Lightspee…
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Gm! This week Ian Unsworth joins the show for a roundup of the latest Solana news. We deep dive into crypto's bullish catalysts in 2025/26, the state of markets, what's next for Frankendancer, stablecoins on Solana & more. Enjoy! -- Follow Ian: https://x.com/Ian_Unsworth Follow Jack: https://x.com/whosknave Follow Lightspeed: https://twitter.com/Li…
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Episode 233 discusses the newest tensions between AI and schools: teenagers using AI companions and alarming incidents tied to platforms like Character.ai that have drawn federal attention. Josh talks about his student MFA pilot using Clever, how onboarding works (and how MFA can be network-aware to reduce classroom friction), and using student-led…
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In this episode of The Ticket, Ruth O’Brien, Senior Director of AI Support, is joined by Sean Reid, New Product Introduction Program Manager, and Beth-Ann Sher, Senior Knowledge Manager, to unpack how Intercom handles 500+ product launches a year. They share how the NPI (New Product Introduction) process enables both Fin and human teammates to deli…
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Gm! This week Cosmo Jiang joins the show to discuss Pantera's latest Solana treasury company, Helius. We deep dive into why Pantera is so bullish on Solana—with over $1 billion in disclosed SOL holdings—how to structure a DAT deal, what’s next for Helius, and more. Enjoy! -- Follow Cosmo: https://x.com/cosmo_jiang Follow Jack: https://x.com/whoskna…
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Gm! This week Chris Chung joins the show to discuss Titan's recent $7m seed round. We deep dive into what's next for Titan, building on Solana, the future of onchain capital markets, the state of DEX aggregators on Solana & more. Enjoy! -- Fowllow Chris: https://x.com/realRockyChung Follow Jack: https://x.com/whosknave Follow Lightspeed: https://tw…
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On Episode 222, we unpack a busy week in school tech: a nationwide Google outage that disrupted Chromebook logins, new Sophos data showing improving ransomware recovery and falling ransom payments, and CETA’s annual report putting AI at the top of state priorities. The conversation dives into the controversial campus drone pilot approved in Florida…
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In this episode of Generative Now, Lightspeed Partner Michael Mignano sits down with Kayvon Beykpour, co-founder and CEO of Macroscope, which launches today, and the former co-founder of Periscope. They dive into how Macroscope will serve as an “understanding engine” for software companies, giving leaders real-time visibility and saving engineers t…
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In this episode of The Ticket, Vanta’s Director of Customer Support, Margarita Wilshire, joins Intercom’s Senior Director of Human Support, Bobby Stapleton, to share how her team blends human expertise, customer education, and AI innovation to deliver fast, trustworthy, and scalable support – while keeping customer experience at the heart of everyt…
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Gm! This week Tuomas Holmberg joins the show to discuss the future of onchain collectibles. We deep dive into what is Collector Crypt, finding product market fit, building on Solana, integrating with DeFi, the future of onchain marketplaces & more. Enjoy! -- Follow Tuom: https://x.com/TuomHolmberg Follow Jack: https://x.com/whosknave Follow Lightsp…
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Gm! This week FP Lee joins the show to discuss the next chapter of Sanctum. We deep dive into the future of liquid staking on Solana, LST market share, how does Sanctum generate revenue, the impact of DATs in DeFi & more. Enjoy! --Follow FP: https://x.com/soleconomistFollow Jack: https://x.com/whosknaveFollow Lightspeed: https://twitter.com/Lightsp…
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On this episode, Josh, Chris, and Mark unpack their top five back-to-school trends shaping K-12 technology in 2025. Topics include shifting budgets and funding pressures, rising costs for materials and software, widespread school cell phone policies and bell-to-bell enforcement, the rapid expansion of AI tools in classrooms (including Notebook LM a…
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Gm! This week Hester Peirce joins the show to discuss the current state of crypto regulation. We deep dive into the SEC's current outlook on regulation, the crypto task force initiative, tokenization, what Hester wants to achieve at the SEC & more. Enjoy! -- Follow Hester: https://x.com/HesterPeirce Follow Jack: https://x.com/whosknave Follow Light…
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Gm! This week Brandon Potts joins the show to discuss Solana's next catalyst. We deep dive into the state of Solana, DeFi 2.0, the impact of institutions on crypto markets, are ETFs & DATs underpriced by the market & more. Enjoy! -- Follow Brandon: https://x.com/b_potts23 Follow Jack: https://x.com/whosknave Follow Lightspeed: https://twitter.com/L…
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On this episode, the guys are back together with Mark sharing a story about a tech emergency during his recent Alaskan cruise vacation. This episode covers current events, including a potential cut in federal Title 1 funding and the elimination of all Title 2, 3, and 4 funding in a proposed House of Representatives budget. Chris, Josh, and Mark cel…
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Gm! This week Sang Kim joins the show to discuss Fragmetric & the future of Solana DeFi. We deep dive into generating yield, the role of DATs in the SOL ecosystem, the crypto industry in Korea & more. Enjoy! -- Follow Sang: https://x.com/sangdotsol Follow Jack: https://x.com/whosknave Follow Lightspeed: https://twitter.com/Lightspeedpodhq Subscribe…
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Gm! This week Chris Hermida joins the show to discuss the rise of prop AMMs & their impact on Solana. We deep dive into what are prop AMMs, how do they actually work, why order flow is so important & more. Enjoy! -- Follow Chris: https://x.com/hermidao1 Follow Jack: https://x.com/whosknave Follow Lightspeed: https://twitter.com/Lightspeedpodhq Subs…
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Gm! This week Carlos Gonzalez Campo joins the show to discuss the latest SOL DAT announcements. We deep dive into the impacts of DATs, VanEck's JitoSOL ETF filing, the launchpad wars & more. Enjoy! -- Follow Carlos: https://x.com/0xcarlosg Follow Jack: https://x.com/whosknave Follow Lightspeed: https://twitter.com/Lightspeedpodhq Subscribe to the L…
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Josh and Chris recap the hectic second week of school, covering Chromebook rollouts, Clever headaches, cell‑phone bans, and a recent ChromeOS update rollback. They also ask the question "Is Esports a sport?" The episode highlight? A candid interview with Adeel Khan, founder and CEO of MagicSchool. Adeel shares MagicSchool's origin story, how MagicS…
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In this special episode of Generative Now, Lightspeed Partner Michael Mignano talks with Semil Shah, founder and partner of Haystack VC and partner at Lightspeed. Together, they have a wide-ranging, unfiltered conversation on the state of AI, venture capital, and the future of media. They get into everything from Meta’s high-stakes AI talent spree …
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In this episode, Senior Director of AI Support Ruth O’Brien and VP of Support Declan Ivory take you inside part two of Intercom’s AI Agent Blueprint: "Scale it." They share lessons from being the first support team in the world to deploy a generative AI agent and dive into the organizational shifts that make scaling the impact of AI possible. From …
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Gm! This week Kash Dhanda & Samyak Jain join the show to discuss the announcment of Jupiter Lend. We deep dive into Jupiter's partnership with Fluid, the future of DeFi, Jupiter's ultimate vision & more. Enjoy! -- Follow Kash: https://x.com/kashdhanda Follow Samyak: https://x.com/smykjain Follow Jack: https://x.com/whosknave Follow Lightspeed: http…
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Josh and Chris talk about the first week back to school - Smartboard repairs, missing classroom printers, tech tickets, moving equipment, and more. They also share anecdotes about Mark’s Alaska trip (send pics for prizes). They also discuss vendor DPAs, the fallout from bell‑to‑bell cell phone bans, and creative MFA options. -------------------- Li…
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Gm! This week Anna Yuan joins the show to discuss why Solana needs a DAT strategy. We deep dive into what the Solana ecosystem can learn from Bitcoin & Ethereum, the role of a DAT, does Solana need a narrative & more. Enjoy!--Follow Anna: https://x.com/gizmothegizzerFollow Jack: https://x.com/whosknaveFollow Lightspeed: https://twitter.com/Lightspe…
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