Best MSP Insider Podcasts (2025)

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The evolution of MSPs: Evolve or get left behind. 38:25

Play Pause

4d ago38:25

38:25

Dive deep into the changing tides of the MSP industry, where private equity's influence and the evolving nature of industry events are reshaping how MSPs scale and succeed. Summary: In this episode of MSP Insider, Jeff and Gene explore the strategic shifts that are redefining the MSP landscape. From the impact of private equity and the importance o…

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Were 16 Billion Passwords Just Leaked? 7:54

4d ago7:54

7:54

News has hit the mainstream media that all your passwords have been leaked yet again, in a massive password leak including Google, Meta, and Apple. But how much of that sensationalized story is true? Sources: https://pastebin.com/Xi1MPpFgBy Chloe Thonus

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I Got Scammed 7:50

11d ago7:50

7:50

And it could happen to you too. On this week's episode of Bite Size Cyber Crime I detail an actual scam I fell for and emphasize that anyone can be a victim of a scam anywhere on the internet.By Chloe Thonus

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MSP Automation: Unlocking Efficiency with AI With Ashley Cooper 55:11

11d ago55:11

55:11

In this episode of MSP Insider, we're diving deep into the often overlooked but massively impactful world of open source and how it's revolutionizing the MSP industry. Summary: Learn how community-driven resources and open source tools can transform your MSP, streamline operations, and enhance service delivery. Plus, discover why AI isn't just a bu…

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Malwareception: SakuraRAT is a Backdoor to Trick Script Kiddies 6:32

18d ago6:32

6:32

Malware is everywhere, even inside of other malware. One tool advertising itself as an advanced remote access trojan ended up being much more, a backdoor infecting novice hackers. This was not just a one off, however, and lead to the discovery of a massive backdoored malware campaign infecting other hackers and gaming cheaters. Sources: https://pas…

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From Invisible to Irresistible: Transforming Your MSP Brand With Crystal Conkle 58:11

18d ago58:11

58:11

Most MSPs don’t have a marketing problem. They have a clarity problem Crystal Conkle (CMO at The 20 MSP) breaks down what that really means—and how to fix it. If your growth feels stuck, or your marketing still sounds like everyone else… this is your episode. We cover: → Why invisibility is the real cost of copy-paste marketing → The shift from “en…

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MSP Customers Face Ransomware after Remote Assist Tool Compromised 6:07

25d ago6:07

6:07

Using an MSP can be handy for getting your IT set up or managing technical support without hiring a lot of full time staff, but there are risks that can come with outsourcing your IT to a third party. One MSP was compromised, leading to many customers having ransomware headaches. Sources: https://pastebin.com/hLKSqRaS…

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How Soft Leadership is Hurting Your MSP Success With Dale Walls 56:18

25d ago56:18

56:18

Hard truth: It’s not your tech that’s holding you back. It’s your leadership. In this episode, I sat down with Dale Walls (founder of Corsica Technologies) to break down the real reason MSPs hit a wall. It’s not lack of effort. It’s not lack of ideas. It’s lack of clarity, courage, and consistency at the top. This one covers: → The quiet cost of so…

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Malware Spread via fake TikTok Piracy Tutorials 6:51

1M ago6:51

6:51

Piracy and accidentally getting malware go hand in hand for many, and though the days of Limewire viruses on your Linkin Park albums are mostly over, modern problems require modern solutions so attackers have moved to modern platforms to spread malware to those not interested in paying for software. Sources: https://pastebin.com/i7yriZXy…

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Ending MSP Burnout: A Mental Health Roadmap to Breakthrough 55:28

1M ago55:28

55:28

Running an MSP can feel like a never-ending sprint—until your mind and your motivation hit a wall. In this episode, I sat down with Scott Scrogin, Strategic Initiatives Director at ConnectWise, to talk about the thing no one builds a dashboard for: burnout. We covered the real stuff—what it looks like when you’re scaling fast and still feel stuck, …

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Coinbase Insiders Bribed to Hand Over Data to Scammers 6:02

1M ago6:02

6:02

Coinbase is one of the largest crypto exchanges, but when corrupt employees are compromised into handing over data to scammers, a series of social engineering attacks took place. The scammers demanded a ransom, but Coinbase fired back. Sources: https://pastebin.com/dTZR6hKwBy Chloe Thonus

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The Hard Truth About MSP Profitability and Exit Strategy with Arlin Sorenson 1:08:08

1M ago1:08:08

1:08:08

You can’t outwork a broken model. That’s where this episode starts—and where a lot of MSP owners get stuck. I sat down with Arlin Sorensen (VP Ecosystem Evangelism of ConnectWise) to unpack the kind of growth that looks good on the surface… but still leaves you frustrated, burned out, or stuck at a ceiling you can’t break through. This one’s about …

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Pearson Breached Via Exposed GitLab Token 5:30

2M ago5:30

5:30

Pearson is an education giant, providing learning tools and standardized assessments across many fields, schools, and organizations. Recently they were breached by what was likely a series of relatively minor mistakes. Sources: https://pastebin.com/YemUE0XiBy Chloe Thonus

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Unlocking Profit: How AI Transforms MSP Revenue in 2025 1:12:22

2M ago1:12:22

1:12:22

Is your MSP stuck in a pricing battle? Here’s the hard truth: if you’re still competing on price in 2025, you’re not scaling—you’re surviving. In this episode of MSP Insider, I sit down with Sagar Pandya to unpack the mindset shifts MSPs need to stay relevant and profitable. We go deep into how AI can give you an edge, why “consultative” isn’t just…

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Security Firm CEO Installs Malware on Hospital Computer 9:05

2M ago9:05

9:05

This is one of the craziest stories I've ever covered in my 3 years of this podcast, and hearing both sides somehow makes the situation even less clear. Cybersecurity firm CEO Jeff Bowie accessed hospital computers and wrote malicious scripts on them intended to steal data. But why? Sources: https://pastebin.com/qqLMem11…

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The Future of MSP Platforms: AI, Integration & Growth | Chris Day 53:11

2M ago53:11

53:11

The MSP platform you’re using today? It might not get you where you want to go. In this episode of MSP Insider, I sat down with Chris Day to unpack what’s really broken in the MSP platform space—and where things are actually headed. We talk about: → Why “integration” is still mostly a buzzword → How AI is changing the way we manage data and deliver…

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SuperCardX Steals Payment Data via NFC 6:51

2M ago6:51

6:51

NFC has allowed for payments to be easier than ever, but it was only a matter of time before this method was exploited by threat actors. A bold, new real time malware that leverages NFC has been making rounds. Sources: https://pastebin.com/QgquMLj8By Chloe Thonus

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AI Compliance for MSPs: The Untapped Potentia 1:06:57

2M ago1:06:57

1:06:57

Is your MSP actually ready for the AI revolution? We unpack why ignoring AI could be the biggest risk to your business as we dive into the hard truths and strategies for leveraging AI and compliance in the MSP industry. Summary: In this episode, we dive deep into how MSPs can navigate the challenges of compliance and the transformative potential of…

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What's Going on With CVE? 6:08

2M ago6:08

6:08

The CVE program is essential for tracking vulnerabilities all across the technology industry, but what happens when funding is cut? Let's talk about what's been going on with the CVE program. Sources: https://pastebin.com/QPVXe6kDBy Chloe Thonus

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Why Most MSPs Fail at Compliance and How to Break the Cycle 1:05:29

2M ago1:05:29

1:05:29

Think compliance automation has you covered? You might be walking into a false sense of security. In this episode, I sat down with Tim Golden, founder of Compliance Scorecard, to unpack the real risks of relying too heavily on automation—and what it actually takes to build a scalable, secure compliance program as an MSP. This one’s for MSP leaders …

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USB Drive Drops Infostealer Malware on Military Devices 6:29

2M ago6:29

6:29

You're always told to never plug in a random flash drive because it may have malware on it, but is that really a thing? The answer is yes, and it can potentially compromise a military mission. Sources: https://pastebin.com/LURNpcH5By Chloe Thonus

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The VCISO Approach That Transforms MSP Profitability with Jesse Miller 59:20

2M ago59:20

59:20

In episode 15 of MSP Insider, host Jeffrey Newton sits down with Jesse Miller, founder of Power PSA Consulting, for a no-BS conversation about why most MSPs fail at cybersecurity sales. Through candid discussion, Jesse reveals why obsessing over security tech stacks instead of business risk is killing your margins, how his own first security progra…

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Tax Season and Scams 6:07

3M ago6:07

6:07

Tax season is a stressful time for many in the US, and this creates the perfect opportunity for a number of scams against virtually anyone living in the US. Be aware of fake documents, fake filing services, and unusual emails. Sources: https://pastebin.com/zJQGMndkBy Chloe Thonus

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Stop Chasing 'Silver Bullet' Tech and Fix Your People Problem” with Damien Stevens 53:39

3M ago53:39

53:39

In episode 14 of MSP Insider, host Jeffrey Newton sits down with Damian Stevens, host of MSP Mindset and founder of Scarcity, for a raw conversation about why most MSPs are getting hiring completely wrong. Through brutally honest discussion, Damian reveals why four-year degree requirements are killing your talent pipeline, how to spot "high traject…

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Oracle Denies Data Breach, Evidence Suggests Otherwise 8:24

3M ago8:24

8:24

A hacker claimed to have stolen 6 million lines of data from Oracle, which Oracle swiftly denied. However when security firms received data samples and showed them to customers, the data was confirmed to be real. Sources: https://pastebin.com/6WnaeYZsBy Chloe Thonus

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Stop Losing Prospects Mid-Pitch: Sales Recovery Tactics with Jonathan Schofield 53:55

3M ago53:55

53:55

In episode 13 of MSP Insider, host Jeffrey Newton sits down with Jonathan Schofield, a no-nonsense sales pro in the IT services space, who tells it like it is about those painful moments when your prospect's eyes glaze over. Jonathan cuts through the BS about why your monologuing is killing deals, how to spot the exact moment you've lost someone, a…

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Google Aquires Wiz for $32 Billion 5:44

3M ago5:44

5:44

Google, though a tech giant, has lagged behind Amazon and Microsoft when it comes to cloud computing, but this bold new acquisition could bridge that gap... or introduce legal troubles. Sources: https://pastebin.com/004Wu6hvBy Chloe Thonus

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Why Your MSP Sales Training Is Garbage (And What Really Works) - Robert Gillette 52:29

3M ago52:29

52:29

In this episode of MSP Insider, host Jeffrey Newton sits down with Robert Gillette, founder of MSP Dojo, for a candid conversation about why most MSP sales programs fail and what actually drives results. Through honest discussion, Robert reveals why making hundreds of cold calls isn't enough, how lack of confidence impacts sales meetings "like body…

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X DDoSed Multiple Times 7:10

3M ago7:10

7:10

Elon Musk has become a controversial political figure, leaving little surprise that one of his projects, the X platform, became a target for a hacktivist group, leaving the major social media platform down from a DDoS attack. Sources: https://pastebin.com/Pa6b0nrmBy Chloe Thonus

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Fix Your Service Leaks Before Turning On The Sales Faucet - Keith Marchiano 45:18

3M ago45:18

45:18

In this episode of MSP Insider, host Jeffrey Newton sits down with Keith Marciano, Senior Executive Coach at Pax8 Academy, for a practical conversation about the operational foundations MSPs need before focusing on sales growth. Through candid discussion, Keith reveals why generating more leads without fixing service delivery creates bigger problem…

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Ransomware Group Bypasses EDR using Webcam 6:45

4M ago6:45

6:45

Ransomware groups sometimes run into issues, like being blocked by security tools, and often have to pivot. Some techniques are less conventional than others, but are just as destructive. Here's how a webcam led to ransomware being deployed org wide. Sources: https://pastebin.com/FHxVYgBgBy Chloe Thonus

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The Painful Truth About Why Most MSPs Can't Sell - Brian Gillette 58:34

4M ago58:34

58:34

In Episode 10 of MSP Insider, host Jeffrey Newton sits down with Brian Gillette, founder of Feel Good MSP and host of the MSP Sales Podcast, for a raw conversation about why most MSPs struggle with sales and the uncomfortable truths about what it takes to grow. Through candid discussion, Brian reveals why technology often creates distance between M…

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Access Management Systems Exposed on Internet 7:19

4M ago7:19

7:19

Building access management is an important part of physical security that has only become more intelligent. However, with all the data on these systems that exist on employees it is important that they are properly secured. Recently, 49,000 systems were found unsecured on the open internet with data viewable, and sometimes modifiable. Sources: http…

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Stop Running Your MSP Like Everyone Else: A Marketing Expert's Warning - Kevin Clune 53:38

4M ago53:38

53:38

In Episode 9 of MSP Insider, host Jeffrey Newton sits down with Kevin Clune, founder of MSP Growth Hacks, for an eye-opening discussion about why traditional MSP models are failing to meet modern business needs. Drawing from his experience building and selling his own MSP, Kevin reveals why stepping outside the industry echo chamber might be the ke…

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HNFS Pays $11 Million Settlement for False Security Certifications 9:30

4M ago9:30

9:30

Government contractors are expected to follow certain compliance policies, so what happens when a company lies about compliance? Hefty fines tend to follow. Sources: https://pastebin.com/vJPEikD9By Chloe Thonus

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The Brutal Truth About MSP Marketing (And How to Fix It) - Katie Vreeland 48:11

4M ago48:11

48:11

In Episode 8 of MSP Insider, host Jeffrey Newton sits down with Katie Vreeland, founder of Luminary Creative, for a candid conversation about why most MSPs struggle with marketing and how to actually get started. Drawing from her experience on both sides of the industry, Katie breaks down the common pitfalls and provides actionable steps for MSPs r…

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Ep. 94 – Automate to Elevate: Barb Talks with George Smith from Rewst 22:10

4M ago22:10

22:10

If you're with an IT provider who is slow to respond, constantly missing deadlines or fixing the same issues over and over again, have you ever stopped and wondered why? Maybe it isn't their workload, it's their workflow. Is their checklist in their head? Are they simply forgetting things? Frank Abagnale – famously portrayed by Leonardo DiCaprio in…

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Serial SWATter Sentenced to 4 Years in Prison 8:11

4M ago8:11

8:11

SWATting is a dangerous crime that involves making extreme police reports against people to illicit a response from the SWAT team. This has resulted in innocent people being killed or injured. One teen turned making these reports into a business and was recently sentenced to 4 years in prison for it. Learn about his crimes and methodology today. So…

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The Most Expensive Thing Killing Your MSP's Growth - Tim Conkle 53:20

4M ago53:20

53:20

In Episode 7 of MSP Insider, host Jeffrey Newton sits down with Tim Conkle, CEO of The 20, for a raw conversation about ego, accountability, and why most MSPs are their own worst enemy. With decades of experience scaling MSPs and building one of the industry's largest peer groups, Tim delivers unfiltered insights about what really holds companies b…

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Crypto Stealer Searches Gallery for Wallet Passphrases 9:59

5M ago9:59

9:59

Recently a new crypto stealing malware was found in apps on both the Google Play, and the famously restrictive Apple App Store, but it seems not to be its own app, but rather something inserted into existing apps at a later time to steal passphrases for crypto wallets from images on devices. Sources: https://pastebin.com/fHgDP4fg…

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From Ransomware Victim to Industry Leader: An MSP's Journey Through Hell - Robert Cioffi 1:11:17

5M ago1:11:17

1:11:17

In Episode 6 of MSP Insider, host Jeffrey Newton sits down with Robert Cioffi, CTO and Co-founder of Progressive Computing Inc, for a raw conversation about surviving a devastating ransomware attack and its aftermath. As a 32-year industry veteran, Robert shares the brutal reality of what happens when cybersecurity theory meets real-world crisis. T…

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What's the Deal with Deepseek? 10:35

5M ago10:35

10:35

Recently a brand new generative AI model came out of nowhere and blew up overnight. There are a lot of controversies and concerns surrounding this model, providing more efficient AI but also bringing a lot of data sensitivity risks and topics of government censorship to the forefront. Sources: https://pastebin.com/WRGERYCE…

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Measuring Metrics That Actually Matter In Your MSP 27:53

5M ago27:53

27:53

In Episode 5 of MSP Insider, host Jeffrey Newton draws from his extensive experience with TruMethods, Service Leadership Index (SLI), SLIQ, and Sea-Level Operations to challenge conventional wisdom about MSP metrics and performance tracking. With 18 years of hands-on experience implementing various methodologies - from TruMethods' Operational Matur…

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The Last Mile - Human-AI Integration In MSP Delivery 14:35

5M ago14:35

14:35

In this MSP Insider Whiteboard Series, host Jeffrey Newton breaks down a powerful concept from his conversation with David Powell (VP of Sales Strategy at Pax8) about AI integration in MSPs. Learn how to think about "the last mile" - where human expertise meets artificial intelligence in modern service delivery. Key Concepts Covered: • The three-la…

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EV Chargers Hacked in Pwn2Own Automotive 6:49

5M ago6:49

6:49

Pwn2Own by TrendMicro's Zero Day Initiative is a hacking contest where people try to hack "up to date" products to discover zero day vulnerabilities in them and win cash prizes for doing so. The automotive version of this contest not only involved cars themselves, but chargers for electric vehicles. Sources: https://pastebin.com/4siwYEYK…

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Death of the Small MSP: Why 2025 Will Change Everything - Matt Lee 46:38

5M ago46:38

46:38

In Episode 4 of MSP Insider, host Jeffrey Newton sits down with Matt Lee for an unflinching look at the future of managed services and why many MSPs won't survive the coming changes. As an industry veteran and cybersecurity expert, Matt delivers a powerful wake-up call about the critical challenges facing MSPs in 2025 and beyond. This episode tackl…

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The VCIO Lie: What MSPs Get Wrong About Strategic Services - Alex Farling 47:51

5M ago47:51

47:51

In Episode 3 of MSP Insider, host Jeffrey Newton sits down with Alex Farling, co-founder of Empath, for an unfiltered conversation about the state of managed services and why most MSPs are getting it wrong. With over 20 years in the industry, including founding and selling both an MSP and Lifecycle Insights to ScalePad, Alex brings a unique perspec…

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Crowdstrike Phishing Email Installs Crypto Miner 9:15

5M ago9:15

9:15

Job offer scams are sadly rather common, but most of the time it's a waste of time or an identity theft scam rather than a scam that installs unauthorized crypto miners on your devices. A new scam email impersonating Crowdstrike that is targeting developers does just that. Sources: https://pastebin.com/Lpg673yh…

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Stop Fighting AI: How MSPs Should Actually Use Automation - David Powell 57:47

6M ago57:47

57:47

In Episode 2 of MSP Insider, host Jeffrey Newton sits down with David Powell, VP of Sales Strategy at PAX8, to dive deep into the transformative role of AI in managed services. With years of experience leading growth in the MSP space, David shares his perspective on how AI is creating new opportunities for efficiency, scalability, and client satisf…