Best Michele Kline and Stephanie Leger Podcasts (2025)

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The "extra" Mile for Hospitality (with Cristian Longo) 19:56

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7M ago19:56

19:56

In this episode, we explore a game-changing app shaking up the hospitality industry—EXTRA! Created by Cristina Longo from Link Hospitality. Discover how this on-demand staffing app is helping hoteliers and restaurants fill positions instantly, allowing them to manage staffing needs with just a tap. Tune in to learn how EXTRA is transforming the fut…

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Gratitude at work (with Brian Proctor) 18:14

7M ago18:14

18:14

Gratitude is a leadership superpower. In our latest episode, we dive into how fostering a culture of appreciation transforms team dynamics, boosts morale, and elevates productivity. From simple acts of recognition to embedding gratitude in daily routines, discover practical tips to make gratitude a game-changer in your workplace! Special Thanks to …

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Breast Cancer Awareness (with Ira Green) 21:07

7M ago21:07

21:07

What a breath of fresh air! In this episode, we're thrilled to welcome Ira Green, founder of Freedom Natural, to share her inspiring journey from battling breast cancer to becoming a passionate advocate for clean, natural products. Ira's story highlights the importance of what we put on our bodies, not just in them, and how her personal quest for a…

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Spooky Hotel Stories (Halloween Special) 11:39

8M ago11:39

11:39

Get ready for chills in this episode! We’re diving into the eerie side of hospitality with spooky hotel tales that will make you think twice before turning off the lights. From ghostly encounters to unexplained phenomena, tune in if you dare!" 👻🕯️ #SpookyStories #HotelHaunts Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.li…

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A look back to the summer Olympics 19:15

8M ago19:15

19:15

WTF Episode #142 - A look back to the summer Olympics This episode provides a unique perspective on the recent Summer Olympics through the lens of the hospitality industry, revealing key insights into creating exceptional guest experiences and fostering teamwork. Just as Olympic athletes demonstrate focus, resilience, and excellence in their perfor…

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When Hospitality Meets Residential (with Rebecca Stewart) 16:01

9M ago16:01

16:01

In this episode, our guest speaker, Rebecca Stewart, Founder and CEO of VIP Nannies Inc., shares her expertise on delivering high-end hospitality in residential settings through household staffing. Rebecca enlightens us on how personalized, professional household staff can bring the luxury and exceptional service of high-end hospitality to private …

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Building Hospitable Passion 7:18

10M ago7:18

7:18

In our latest podcast episode, we dive into Building Hospitable Passion. Discover how leaders can model genuine care, empower employees, and keep the passion for hospitality alive. Tune in to learn how to elevate guest experiences and inspire your team! Listen now to stay ahead in the hospitality industry! Listen to our podcast on any major platfor…

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Setting the Bar During Orientation 10:37

10M ago10:37

10:37

WTF Episode #138 - Setting the Bar During Orientation In our latest podcast episode, we delve into making orientation an engaging and impactful experience for new hires. Tune in to learn how to set the bar high from day one and ensure a memorable and inspiring start! Tune in to discover how to make orientation an unforgettable experience! Listen no…

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Bringing Your Brand’s Vision and Core Values into Daily Steps of Service 10:47

11M ago10:47

10:47

In our latest podcast episode, we covered how to integrate your brand's vision and core values into daily service: 1. Visual Reminders: Use workplace visuals and regular team discussions to highlight the brand’s vision and values. 2. Training and Development: Offer training that ties back to the brand’s mission and reward employees who exemplify th…

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A look at Hospitality through Kevin Carey's eyes 16:29

11M ago16:29

16:29

In a recent interview, Kevin Carey, Interim President & CEO of the American Hotel & Lodging Association (AHLA), shared insights on his background and vision for the association. He emphasized the need for hoteliers to adapt to changing consumer preferences. Kevin highlighted AHLA's sustainability initiatives and how the association is engaging emer…

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Summer Disruptors in the Hospitality Industry (summer special) 12:07

11M ago12:07

12:07

As the summer season begins, the hospitality industry faces unique challenges and opportunities. In this episode, we'll explore key disruptions during this dynamic period: Seasonal Staffing Challenges: Increased demand for leisure travel leads to staffing shortages, impacting service levels and operational efficiency. Intensified Market Competition…

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Contactless Technology, the hero in Hospitality summer months 12:20

12M ago12:20

12:20

In this episode, Michele Kline and Stephanie Leger discussed the adoption of contactless technology at a Florida beachfront resort during the busy summer months. The resort implemented mobile check-ins, digital room keys, and enhanced cleaning protocols to improve safety and convenience. However, they faced technical glitches, user unfamiliarity, a…

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Fourth of July in Hospitality 12:17

12M ago12:17

12:17

HAPPY INDEPENDENCE DAY EVERYONE! The Fourth of July presents several unique challenges for the hospitality industry due to the nature of the holiday and associated festivities. On this episode, Michele Kline and Stephanie Leger discuss some ways in which the challenges brought to hotels by this special celebratory day can be tackled. From increased…

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Wellness Tourism (Summer Special) 10:48

1y ago10:48

10:48

Wellness tourism focuses on promoting health and well-being through travel experiences. This trend is particularly prominent during the summer months when people are looking to rejuvenate and unwind. Here are some key aspects of wellness tourism: * Yoga and Meditation Retreats and Classes * Spa and Wellness Facilities * Healthy Dining Options * Out…

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Sustainable Practices in Hospitality (Summer Special) 11:41

1y ago11:41

11:41

Sustainability has become a cornerstone of modern hospitality, driven by increased awareness of environmental issues and consumer demand for eco-friendly options. During the summer, when tourism peaks and resource consumption rises, hotels and resorts are taking proactive steps to minimize their environmental impact. This includes reducing single-u…

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Celebrating Father's Day in Hospitality 34:07

1y ago34:07

34:07

The hospitality industry is notorious for its extended and unpredictable working hours. This throws a unique set of challenges into the mix for fathers. And we talk about Moms a lot, but today is all about the epic Dads that make our industry work. Late evenings, weekend shifts, and working during holidays become the norm, often resulting in the sa…

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Employee Benefits the Hospitality Way (with Hector Cervantes) 26:27

1y ago26:27

26:27

It's crucial to provide services to the hospitality industry while adhering to its unique demands and standards. By catering to these specific needs: > Enhanced Customer Experience: Aligning with industry standards ensures better guest experiences, fostering satisfaction and loyalty. > Maintaining Reputation: Adhering to expectations demonstrates p…

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Bridging the Gap Between Standards & Improvement (Part II) 10:43

1y ago10:43

10:43

In this episode, Michele Kline and Stephanie Leger delve into the crucial process of bridging the gap between evaluating and enhancing standards in hotels and restaurants. We present a comprehensive blueprint designed to systematically upgrade industry standards. This involves a careful analysis of Capital Expenditure (CAPEX), effective budget mana…

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Bridging the Gap Between Standards Audits & Improvement (Part I) 12:02

1y ago12:02

12:02

The hospitality industry is constantly evolving, and bridging the gap between measuring hotel or restaurant standards and taking steps towards improvement is crucial. On this episode, Michele Kline and Stephanie Leger bring to light some comprehensive ways in which to integrate assessment, feedback, and action as key drivers for success. Let's disc…

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Hospitality Service Culture (with David Salcfas) 23:18

1y ago23:18

23:18

Welcome to our exclusive podcast episode featuring David Salcfas, the General Manager of the renowned New York Hard Rock Hotel, as our esteemed guest speaker! Join Michele Kline and Stephanie Leger and David Salcfas shares captivating insights into the intricacies of fostering a strong service culture within the hospitality industry. Discover innov…

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Motherhood in Hospitality - Mother's Day Special 24:18

1y ago24:18

24:18

Step into the world of motherhood with our latest podcast episode, where we explore the beautiful yet complex journey of being a mom. Join Michele Kline and Stephanie Leger as they delve into the challenges faced by women due to societal pressures, workplace demands, and personal expectations within the context of family life. In this episode, they…

1
Check it before you wreck it (Hotel Inspection) 14:00

1y ago14:00

14:00

Join Michele Kline & Stephanie Leger for an engaging podcast episode where they delve into the intriguing world of hotel inspections! In this latest episode, they'll take you behind the scenes of a recent inspection, sharing invaluable insights and tools that ensure top-notch guest experiences. From the mantra "Check yourself before u wreck yoursel…

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When a Restaurant Experience Turns Bad (Part II) 16:54

1y ago16:54

16:54

In the realm of hospitality, where every detail contributes to the guest experience, the trifecta of ambiance, communication, and service quality reigns supreme. From the moment guests step through the doors of a restaurant, they expect a seamless journey characterized by attentive service, transparent billing processes, and a dining experience tai…

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Training Back of the House Team Members in Customer Service 16:37

1y ago16:37

16:37

In the bustling world of hospitality, where the success of a business hinges on the seamless orchestration of front-of-the-house and back-of-the-house operations, clear communication channels serve as the lifeblood of efficiency and customer satisfaction. By establishing transparent pathways for dialogue between these two crucial realms, businesses…

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When a Restaurant Experience Turns Bad 18:11

1y ago18:11

18:11

The latest trends show that a restaurant experience can go bad due to poor service, subpar food quality, cleanliness issues, and lackluster ambiance. In our latest episode, Michele Kline and Stephanie Leger delve into the reasons behind these trends and how they can be avoided. Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www…

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Marketing in Hospitality (with Susan Barry at Hive Marketing) 28:49

1y ago28:49

28:49

On this episode, Susan Barry, from Hive Marketing walks co-hosts Michele Kline and Stephanie Leger through an outside of the box way of looking at marketing in the hospitality industry. In which ways are you thinking outside of the box when it comes to marketing solutions? Guest Susan Barry https://www.linkedin.com/in/susandbarry/ Hive Marketing ht…

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Train Back of the House Team Member on Hospitality Customer Service 16:54

1y ago16:54

16:54

Training back-of-the-house hospitality professionals on customer service is crucial for the success of any establishment. From kitchen staff to housekeeping, each role plays a vital part in creating a positive guest experience. Tailored training programs that recognize their unique responsibilities are essential. It's important to understand the sp…

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Hospitality Inspection Secrets: Deep Dive Back of House 16:54

1+ y ago16:54

16:54

Michele Kline and Stephanie Leger share tips and tricks related to hotel back-of-the-house inspections. Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedi…

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Rating Hospitality Digital Worthiness (with Khaled Koubaa at At Worthy) 22:18

1+ y ago22:18

22:18

In this episode, we are joined by Khaled Koubaa, Founder of At Worthy, who uncovered an intriguing new method for rating hotels based on their digital transformation efforts. As we all know, technology is the future and it seems like that future is already here. It's fascinating to see how hotels are embracing digital transformation and utilizing t…

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International Women's Day in Hospitality 20:44

1+ y ago20:44

20:44

As we celebrate International Women's Day, it's important to recognize that the latest trends hold different meanings for professional women, and they vary based on their unique experiences. From breaking glass ceilings to championing diversity and inclusion, there are common themes that unite us all. What does International Women's Day mean to you…

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Tips for a successful Hotel Inspection 18:29

1+ y ago18:29

18:29

Hotels are a complex business that requires round-the-clock operation and coordination among team members from various backgrounds and generations. So, how can we ensure that everyone is on the same page? One key area to focus on is the Front of the House. When inspecting this area, keep an eye out for key indicators of success, such as cleanliness…

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Hospitality Technology vs Clipboards (with Adam Tuttle at Yipy 25:28

1+ y ago25:28

25:28

Join Michele Kline & Stephanie Leger to witness the ultimate battle between hospitality technology and clipboards. Who will come out on top? Our bet is on Yipy, the digital platform that's revolutionizing the inspection process. A special thanks to Adam Tuttle for sharing his expertise on how technology can enhance the inspection experience. Let's …

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How to build successful Food & Beverage Operations Inspections (With Cheri Roberts) 23:44

1+ y ago23:44

23:44

In the latest episode of our "Inspection Secrets" series, Michele Kline and Stephanie Leger had the pleasure of connecting with Cheri Roberts, Vice President at Kline Hospitality, to discuss her extensive experience in Food & Beverage operations. During the episode, Cheri shared valuable tips she's collected throughout her career in the industry, h…

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Luxury Service in Hospitality (part 3) 28:22

1+ y ago28:22

28:22

This week on our luxury service series, we dive into the intersection of sustainability and health & wellness in the hospitality industry. Our panel of hospitality experts shed light on how luxury hospitality services are incorporating sustainable practices without compromising on the expectations of high-end clients. We also explore notable exampl…

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Luxury Service in Hospitality (part 2) 25:04

1+ y ago25:04

25:04

On this second part of our luxury service series, we explore how to customize the guest experience to each individual, we look into partnerships and collaborations and more. What strategies are being employed to create a more personalized and exclusive stay for high-end clientele? How are luxury hospitality services collaborating with other high-en…

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Luxury Service in Hospitality (part 1) 24:23

1+ y ago24:23

24:23

What luxury trend in hospitality do you wish to see end in 2023? What trends do you anticipate emerging in luxury hospitality in 2024? This episode unfolds an enlightening conversation with hospitality experts Michele Kline, Stephanie Leger, Jason O. Raimondi, M.A., George Polyard, CCXP and Erika Solano, MBA. Adding to this topic, we discussed tech…

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Enhancing Personal Guest Experiences In Hospitality 16:57

1+ y ago16:57

16:57

Tips and tricks to enhance the guest experience? Michele Kline and Stephanie Leger got them. Tune into this episode to hear more about what's cool, what can be repurposed, and what's coming! Listen to our podcast on any major platform & follow us on YouTube! #wtfwalkthefloors #hospitalityindustry Follow us Website https://www.wtfwalkthefloors.com L…

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Hospitality Leaders Creating Connections 18:03

1+ y ago18:03

18:03

Why are connections so important? Because people want to feel seen! In this episode, Michele Kline and Stephanie Leger highlight the transitions we go through as leaders. Enjoy! Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6…

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Don't Make 2024 the Same Ole Year in Hospitality 12:37

1+ y ago12:37

12:37

What can we do differently this year? How can we move the needle far and beyond the imaginable? Kick off the year with another episode of WTF! Walk The Floors with co-hosts Michele Kline and Stephanie Leger Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.co…

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The "Right" Attitude for Hospitality 13:38

1+ y ago13:38

13:38

On this episode, Michele Kline and Stephanie Leger delve into the significance of mindset in our industry. Did you know that studies reveal being happy can increase your productivity by 20%? A positive attitude can also enhance your reputation in the office, making you a go-to person for advice and help. Tune in to learn more about the power of att…

1
Bringing Hospitality to the Retail Experience 16:07

1+ y ago16:07

16:07

Yes, you read it right. We are focusing on the retail space. You're welcome! In this episode, Stephanie Leger & Michele Kline discuss the many ways the brick & mortar retail space leaves valuable opportunities to create great experiences for consumers on the table. From what those opportunities are to tips on how to tackle them, this episode has it…

1
The Power of Influence in Hospitality 10:24

1+ y ago10:24

10:24

How do we connect influence with hospitality? What is the power of influence? How do we connect influence with hospitality? And so much more, Michele Kline and Stephanie Leger provide leadership tips that help leaders move team members to action. Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-t…

1
Ways To Enhance Your Hospitality Training 13:32

1+ y ago13:32

13:32

In this episode, Michele Kline and Stephanie Leger discuss all the things that we can do to enhance our knowledge of the hospitality industry. Packed with tips and ideas on what #Leaders can learn other than what they are being trained on while on the job and the importance of using breaks to focus on personal & professional growth. Follow us Websi…

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Digital Transformation in the Hospitality World (Guest Are Morch) 22:19

1+ y ago22:19

22:19

What is digital transformation? On this episode, #digitaltransformation coach Are Morch shares a very different perspective on this topic with hosts Stephanie Leger & Michele Kline. What if we started looking at technology from a human perspective? #wtfwalkthefloors #hospitalityindustry #dei #leadershipdevelopment Follow us Website https://www.wtfw…

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Hospitality Winter Travel WHOA Predictions 10:39

1+ y ago10:39

10:39

As the winter season approaches, Stephanie Leger and Michele Kline share tips and tricks to prepare your team for success. How are you preparing for this winter season? Any tricks you can share?... Do you know where your snowblower is??? (lol) PS: if this job doesn't work out for Stephanie, she can definitely explore becoming a weather news broadca…

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Inspiring the Hospitality Industry 100 times over 20:51

1+ y ago20:51

20:51

Yes! This is not a typo! We have recorded 100 episodes so far. We have inspired you 100 times. We have been on the same page 100 times. We have shared stories 100 times. Launching a successful podcast takes more than a microphone and the courage to hit record. In this episode, Stephanie Leger & Michele Kline share their favorite episode stories as …

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"Corporate slavery, in hospitality" is there such a thing? 12:00

1+ y ago12:00

12:00

What is corporate slavery in hospitality? It is a metaphor, of course. So, metaphorically speaking, is there such a thing as “corporate slavery”? In this episode, Stephanie Leger & Michele Kline address this matter. Have you ever worked for an organization where you felt you were JUST a number? (comment below; we want to hear from you). If you want…

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Hospitality inclusivity can go a long way 26:25

1+ y ago26:25

26:25

We recognize National Disability Employment Awareness Month #NDEAM each October to commemorate the many contributions of people with disabilities to America's workplaces and economy. In this episode, Michele Kline & Stephanie Leger had 2 very special guests, Sarah Naumann & Amanda Shojaee, founders of In Good Company. They are a superpower duo who …

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Solo Travel Safety, sharing Hospitality Tricks 18:30

1+ y ago18:30

18:30

There are many things we ignore as frequent travelers, especially if a female travels alone (sad we even have to say this). In this episode, Stephanie Leger and Michele Kline focus on providing our audience with tips and tricks to travel safely. Stephanie recently published an article on Hertelier. To access the publication, use the link below. htt…

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Leading with Emotional Intelligence in the Hospitality Industry 12:04

1+ y ago12:04

12:04

What is Emotional Intelligence? Why is Emotional Intelligence critical in hospitality? This and a lot more is covered in this episode. Michele Kline and Stephanie Leger enlighten us with tips to apply, teach and best use Emotional Intelligence in the workplace. And why not, with your personal relationships? Listen to our podcast on any major platfo…

Michele Kline And Stephanie Leger Podcasts