Welcome to Gap Cognition: Business by Design — a podcast exploring the art and science of building organisations that work by design, not by default. Hosted by Michelle de Villiers, behavioural strategist, business coach, and founder of Gap Cognition, this series dives into how people, culture, and performance intersect to shape thriving workplaces. Each episode unpacks real-world insights from behavioural analytics, leadership psychology, and organisational design — helping leaders, HR prof ...
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Michelle De Villiers | Gap Cognition Podcasts
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Change Management & Communication — Moving People from Awareness to Action
14:18
14:18
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14:18
In this episode of Gap Cognition: Business by Design, we unpack one of the biggest challenges organisations face: turning change awareness into real behavioural action. While most companies announce change through emails, presentations, or town halls, research shows that communication alone doesn’t drive adoption. People don’t resist change — they …
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Performance Management That Works — Designing Systems People Actually Use
16:22
16:22
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16:22
In this episode of Gap Cognition: Business by Design, we take a practical, research-backed look at why traditional performance management fails — and what leaders can do instead to create systems that people actually use, value, and trust. Despite being one of the most widely implemented organisational processes, performance management remains one …
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Leadership by Design — Creating Leaders Who Shape Culture, Not Manage It
15:35
15:35
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15:35
In this episode of Gap Cognition: Business by Design, we dive into one of the most important insights in modern organisational science: leadership is a behavioural job, not a managerial one. Culture isn’t shaped in strategy sessions or HR documents — it’s shaped in the daily habits, decisions, and interactions of leaders. Drawing on research from G…
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The Behaviour Behind Performance: Why Habits Matter More Than Skills
13:28
13:28
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13:28
In this episode of Gap Cognition: Business by Design, we explore one of the most overlooked truths in organisational performance: skills may get someone into a role, but habits determine whether they succeed in it. Modern behavioural science, organisational psychology, and neuroscience all point to the same conclusion — behaviour is a more powerful…
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🎙️ Episode 1: What “Business by Design” Really Means Welcome to the very first episode of Gap Cognition: Business by Design — a podcast that explores the intersection between behaviour, culture, and performance. In this opening conversation, we set the tone for what this series is all about: building businesses that perform by design, not by defaul…
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Closing the 90% Gap: How Culture Carries Strategy to Success
18:28
18:28
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18:28
In this episode of Gap Cognition: Business by Design, we unpack one of the most common — and costly — challenges in modern organisations: the gap between strategy and execution. You’ll often hear that brilliant strategies fail not because they’re wrong, but because they never land. They sit on PowerPoint slides, beautifully articulated but disconne…
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