Best NAPPS Podcasts (2025)

Episode Overview Join host Patrick Bosek in conversation with Karissa Van Baulen, a customer education professional with over a decade of experience in technical communication and knowledge management. Karissa shares her journey from customer support at startup Hotjar through building education programs that saved millions annually. Guest Bio Karis…

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8. BtD at LavaCon, The Content Strategy Conference - Pt. 2 1:07:24

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11d ago1:07:24

1:07:24

The conversations keep rolling at LavaCon! In this episode, we’re talking to four guests who each bring a totally different perspective on content, tech, and the future of our field. Sandie Markle, founder of Blueberri, shares how she’s bringing content strategy to the food tech world — and why she believes structured content is the key to helping …

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7. BtD at LavaCon The Content Strategy Conference - Pt. 1 38:52

18d ago38:52

38:52

We took Behind the Docs on the road to LavaCon 2025 in Atlanta! Host Ren Taylor chats with some of the brightest minds in tech comm and content strategy — including Hannah Kirk, Noz Urbina, Kat Rierson, Manny Silva, and Sofiya Minnath — about how AI, metrics, and automation are reshaping the way we create, manage, and measure documentation. From do…

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5. The Power of Style Guides with Kimberly Voltaire of Simpli.fi 28:49

1M ago28:49

28:49

In this episode of Behind the Docs, Ren reconnects with Kimberly Voltaire, Technical Editor at Simpli.fi, after first meeting through a Help Site Assessment. Kimberly shares her journey from aspiring English professor to technical communications, how she built Simpli.fi’s first-ever style guide from the ground up, and why editing is far more than “…

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4. Unapologetically Authentic with Kat Reierson of DocuSign 36:01

1M ago36:01

36:01

Kat Reierson, Senior Technical Writer at DocuSign, joins Behind the Docs to share how a single Google search set her on a path to a fulfilling career in technical documentation. Kat opens up about: Her unconventional start in the field and how structured content gave her a major leg up Lessons she learned on the job that no degree program could pre…

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3. Creating Content with Purpose - Kaitlyn Snook at ACSTechnologies 25:21

2M ago25:21

25:21

In this episode, Ren Taylor sits down with Kaitlyn Snook, Technical Communicator at ACS Technologies, to talk about her journey into technical writing—from studying computer science to discovering her passion for communication and user experience. Kaitlyn shares what it’s like to spend 13+ years at the same company, growing from technical writer to…

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2. Leveraging DITA for Learning Content - Matt Knight of Chartered Insurance Institute 31:37

2M ago31:37

31:37

In this episode of Behind the Docs, Patrick sits down with Matt Knight, Publishing Systems Manager at the Chartered Insurance Institute, to explore how more than three decades in publishing, typesetting, and learning materials production shaped his journey into structured content and content operations. Matt shares how his team transitioned from tr…

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1. Welcome to Behind the Docs! Kicking it off with Barbara Green of ACSTechnologies 34:32

2M ago34:32

34:32

Patrick Bosek, CEO of Heretto, chats with content leader Barbara Green of ACSTechnologies about her unconventional path into documentation, from programming a typewriter to shaping enterprise content strategy. She shares lessons on scaling content, proving ROI, and the surprising ways documentation transforms customer experience.…

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Special Episode: Q&A with Kence Anderson, Director, Autonomous AI Adoption at Microsoft 26:16

3+ y ago26:16

26:16

Welcome to the IEEE Digital Reality Podcast Series, an IEEE Future Directions Digital Studio Production. In this special episode brought to you by IEEE Future Directions corporate partner Microsoft, featured guest Kence Anderson delves into how Machine Teaching and Autonomous AI can help upskill communities.…

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Episode 10: Q&A with Derrick de Kerckhove and Patrick Henz 31:51

3+ y ago31:51

31:51

Welcome to the IEEE Digital Reality Podcast Series, an IEEE Future Directions Digital Studio Production. In Part 1 of this educational podcast, featured guests Derrick de Kerckhove and Patrick Henz explore salient implications of the metaverse.By IEEE Digital Reality

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Episode 9: Q&A with Nicholas Napp, Co-Founder of Xmark Labs LLC, IEEE DRI Steering Committee Member 24:06

4+ y ago24:06

24:06

Welcome to the IEEE Digital Reality Podcast Series, an IEEE Future Directions Digital Studio Production. In this podcast, Nicholas Napp, co-founder of Xmark Labs LCC and IEEE Digital Reality Initiative steering committee member, explores salient aspects of AI in gaming. He examines social and ethical implications for humanity along with perils, cha…

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Episode 8: Q&A with Jeewika Ranaweera, Principal Hardware Engineer at Oracle 9:50

6y ago9:50

9:50

Welcome to the IEEE Digital Reality Podcast Series, an IEEE Future Directions Digital Studio Production. In this podcast, Jeewika Ranaweera, Principle Hardware Engineer at Oracle and Steering Committee Member of the IEEE Digital Reality Initiative, shares her unique insights on numerous areas where immersive technologies can benefit humanity. From …

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Episode 7: Q&A with Bill Tonti, Senior Director, IEEE Future Directions 6:10

6y ago6:10

6:10

Welcome to the IEEE Digital Reality Podcast Series, an IEEE Future Directions Digital Studio Production. In this podcast, Bill Tonti, senior director, IEEE Future Directions provides an overview on current IEEE roadmap activities and shares his insights on how they support IEEE’s efforts to drive innovation and advance the development of new techno…

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Episode 6: Q&A with Bill Tonti, Senior Director for IEEE Future Directions 8:23

6+ y ago8:23

8:23

Welcome to the IEEE Digital Reality Podcast Series, an IEEE Future Directions Digital Studio Production. In this podcast, Bill Tonti, senior director, IEEE Future Directions provides highlights of a panel discussion he moderated at the Augmented World Expo (AWE). While personally holding ownership to more than 280 U.S. patents, Dr. Tonti helps fost…

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Episode 5: Q&A with Nicholas Napp, Co-Founder of Xmark Labs, LLC 13:53

6+ y ago13:53

13:53

Welcome to the IEEE Digital Reality Podcast. An IEEE Future Directions Digital Studio Production. In this podcast, Nicholas Napp, co-founder of Xmark Labs LCC, provides unique insights on emerging XR use cases, their benefits and explores potential issues related to wider adoption of Virtual reality, Augmented reality and Mixed reality technologies…

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Financial Services Compliant Accreditation Program 4:46

6+ y ago4:46

4:46

The Financial Services Compliant Accreditation Program is an exclusive benefit for members of the National Association of Professional Process Servers. Learn more at https://napps.org/

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Episode 4: Q&A with Kathy Grise, Senior Program Director for IEEE Future Directions 13:34

7y ago13:34

13:34

Welcome to the IEEE Digital Reality Podcast Series, an IEEE Future Directions Digital Studio Production. In this podcast, Kathy Grise, senior program director, IEEE Future Directions provides highlights of a panel discussion she moderated at the Augmented World Expo (AWE), discusses the IEEE Digital Reality Initiative’s charter, and gives an overvi…

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Episode 3: Q&A with Raj Tiwari, Lead Co-Chair of IEEE Digital Reality 13:39

7y ago13:39

13:39

In this podcast, Raj Tiwari, lead co-chair of the IEEE Digital Reality Initiative and organizing committee member for IEEE’s Technology Time Machine 2018 (TTM 2018) symposium, explores Extended Reality (XR) and its potential for changing how we live, work, learn and share, and he discusses existing and future use cases for the technology. Raj also …

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Member Benefits 11:26

7y ago11:26

11:26

The National Association of Professional Process Servers, commonly known as NAPPS, is a Worldwide Organization of professional process servers and the first resource for credible information regarding the profession. Learn more at https://napps.org/

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Marketing Your Business 21:58

7y ago21:58

21:58

The National Association of Professional Process Servers, commonly known as NAPPS, is a Worldwide Organization of professional process servers and the first resource for credible information regarding the profession. Learn more at https://napps.org/ Learn about upcoming NAPPS events: https://napps.org/UpcomingEvents.aspx All links below are provide…

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Episode 2: Q&A with Kathy Grise, Senior Program Director for IEEE Future Directions 8:22

7y ago8:22

8:22

Kathy Grise, senior program director for IEEE Future Directions and organizing committee member for IEEE’s Technology Time Machine 2018 Symposium (TTM 2018) highlights the speakers and panelists rounding out this year’s event themed: Beyond Tomorrow. Held 31 Oct. and 1 Nov. at the Hilton San Diego Resort and Spa, TTM 2018 features top industry exec…

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Episode 1: Q&A with Conor Russomanno, Co-Founder and CEO of OpenBCI 10:17

7y ago10:17

10:17

Welcome to the IEEE Digital Reality Podcast Series, an IEEE Future Directions Digital Studio Production. In this podcast series, we’ll talk with industry leaders in virtual reality, augmented reality, XR, human augmentation, smart robots, and much more, keeping you at the forefront of advancements in these ever-growing immersive technologies. We sa…

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NAPPS Introduction and Member Benefits 11:26

7+ y ago11:26

11:26

The National Association of Professional Process Servers, commonly known as NAPPS, is a Worldwide Organization of professional process servers and the first resource for credible information regarding the profession. Learn more at https://napps.org/

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OSOL #9 Travel Napp 3:12

8y ago3:12

3:12

Vacations are not vacations if kids and spouses are invited. Those trips are Survival Missions. This intros a different type of travel kit...

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OSOL#8 Pilgrims and Pandas 4:59

8y ago4:59

4:59

Join Xeni Boom as OSOL explores using our own memories and a story trail to introduce a topic that has been done to death.

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OSOL #7 Pilgrims and Pandas 4:59

8y ago4:59

4:59

Xeni reads a guest author's use of immigration class as her introduction to a magazine article on jeans. When the topic is well-traveled, find a personal way to engage the listener and reader.

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OSOL #6 Teddy Does Mens Hair 4:47

8y ago4:47

4:47

Use descriptions in your brain's databases even if outside currently popular references. When you wrIte what you know it connects with people, your people. Be true. Thanks Ambrose and Bensound.

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OSOL #4 Young Inside 4:40

8y ago4:40

4:40

A short story that shows how to use detail to feed into neurosis to frame your theme. Story by Faith, read by Xeni. Send your stories to [email protected]

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OSOL #2 GOT Horsey Sounds 3:04

8y ago3:04

3:04

Worried about public opinion? Listen to how critics from NPR Pop Culture Happy Hour and Binge Mode responded to a scene in the Game of Throwns final episode, and remember: Don't be intimidated.

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OSOL, The Trailer 3:50

8y ago3:50

3:50

Our Stories Out Loud

NAPPS Podcasts

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National Association of Professional Process Servers

National Association of Professional Process Servers

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Behind the Docs

Heretto

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Xeni Boom Our Stories Out Loud

Xeni Boom

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IEEE Digital Reality

IEEE Digital Reality

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6. The 5 Whys with Randee Napp of ECHO Inc. 37:05

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9. Building Customer Education Programs with Karissa Van Baulen 35:15

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8. BtD at LavaCon, The Content Strategy Conference - Pt. 2 1:07:24

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7. BtD at LavaCon The Content Strategy Conference - Pt. 1 38:52

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5. The Power of Style Guides with Kimberly Voltaire of Simpli.fi 28:49

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4. Unapologetically Authentic with Kat Reierson of DocuSign 36:01

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3. Creating Content with Purpose - Kaitlyn Snook at ACSTechnologies 25:21

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2. Leveraging DITA for Learning Content - Matt Knight of Chartered Insurance Institute 31:37

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1. Welcome to Behind the Docs! Kicking it off with Barbara Green of ACSTechnologies 34:32

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Special Episode: Q&A with Kence Anderson, Director, Autonomous AI Adoption at Microsoft 26:16

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Episode 10: Q&A with Derrick de Kerckhove and Patrick Henz 31:51

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Episode 9: Q&A with Nicholas Napp, Co-Founder of Xmark Labs LLC, IEEE DRI Steering Committee Member 24:06

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Episode 8: Q&A with Jeewika Ranaweera, Principal Hardware Engineer at Oracle 9:50

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Episode 7: Q&A with Bill Tonti, Senior Director, IEEE Future Directions 6:10

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Episode 6: Q&A with Bill Tonti, Senior Director for IEEE Future Directions 8:23

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Episode 5: Q&A with Nicholas Napp, Co-Founder of Xmark Labs, LLC 13:53

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Financial Services Compliant Accreditation Program 4:46

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Episode 4: Q&A with Kathy Grise, Senior Program Director for IEEE Future Directions 13:34

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Episode 3: Q&A with Raj Tiwari, Lead Co-Chair of IEEE Digital Reality 13:39

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Member Benefits 11:26

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Marketing Your Business 21:58

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Episode 2: Q&A with Kathy Grise, Senior Program Director for IEEE Future Directions 8:22

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Episode 1: Q&A with Conor Russomanno, Co-Founder and CEO of OpenBCI 10:17

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NAPPS Introduction and Member Benefits 11:26

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OSOL #9 Travel Napp 3:12

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OSOL#8 Pilgrims and Pandas 4:59

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OSOL #7 Pilgrims and Pandas 4:59

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OSOL #6 Teddy Does Mens Hair 4:47

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OSOL #4 Young Inside 4:40

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OSOL #2 GOT Horsey Sounds 3:04

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OSOL, The Trailer 3:50