Best Net Promoter Score Podcasts (2025)

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Strategies for Women for High-Ticket Sales Success 23:28

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18h ago23:28

23:28

Vivian Weyll explores how women can to leverage psychology, neuroscience, and human behavior to achieve lasting sales success. Vivian built and lost businesses in her twenties before discovering success in high-ticket sales. Today, she works with women to leverage psychology, neuroscience, and human behavior to scale businesses to seven and eight f…

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Strategies to Build, Scale and Sell Your Business 20:31

12d ago20:31

20:31

Lance Bachmann discusses his Build It to Sell It Playbook and strategies to build, scale, and sell your business...and repeat. Lance has helped over 1,000 contractors build their success by implementing systems and sales engines that make businesses exit-ready. Listen for three action items you can use today. Host, Kevin Craine Do you want to be a …

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How AI is Transforming the Acquisition and Operations of Small Businesses 1:01:23

14d ago1:01:23

1:01:23

This episode is brough to you by System Six, an outsourced finance, accounting, and tax partner to over 300 businesses nationwide * This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Boulay, the industry standard for Quality of Earnings, tax, and audit services, serving search fund entrepreneurs for 20+ years⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ * This episode is brought to you b…

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Strategies for High-Stakes Negotiations 24:56

19d ago24:56

24:56

Andres Lares talks about his book, co-authored with Jeff Cochran and Shaun Digan, "Persuade" and a four step process to influence people and decisions. Andres is Managing Partner at the Shapiro Negotiations Institute and a guest lecturer at Johns Hopkins University. He coaches high-stakes negotiations for the NFL and NBA, as well as in business sec…

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Ep. 258: Charlon McIntosh & Melissa Pint | Accountability is the Product at Frontier: "We Didn't Do Interesting. We Did Effective." 47:35

21d ago47:35

47:35

Episode 258: How did two new leaders turn angry customer calls into executive promises to earn customer trust and advocacy? Charlon McIntosh, Chief Customer Operations Officer, and Melissa Pint, Chief Digital Information Officer, both joined Frontier Communications on the same day in 2021. At the time, Frontier faced both bankruptcy and a reputatio…

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How To Thrive Under Fear-Based Leaders 22:46

26d ago22:46

22:46

Kate Lowry discusses her book "Unbreakable" and how to thrive under fear-based leaders. Kate is a Silicon Valley veteran, CEO coach, and a venture capitalist. She has worked with high-pressure organizations like McKinsey and Meta. Kate explores how to thrive in environments dominated by intimidation. Host, Kevin Craine Do you want to be a guest? ht…

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Technical Debt: What it is, How Much of it You Can Live With, and How to Incorporate it into an Investment Thesis 1:26:21

28d ago1:26:21

1:26:21

This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Oberle Risk Strategies⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠: Insurance Broker and Insurance Due Diligence Provider for Search Funds and Other Small-to-Medium-Sized Businesses⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ * This episode is brought to you by ⁠⁠⁠B⁠⁠⁠⁠⁠⁠⁠⁠oulay, the industry standa…

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Ep. 257: John Finley | Stop Chasing Surveys: How to Earn the Next Customer Choice 13:56

28d ago13:56

13:56

Episode 257: How do you earn the next banking customer's loyalty, one moment at a time? Focus on what customers choose, and why. According to John Finley, head of marketing, technology, and innovation at BMO, a bank operating across North America, customer loyalty shifts with context. His team takes signals—what customers say—and wires them back in…

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How to Predict Packaging that Sells 22:54

1M ago22:54

22:54

Matt Salem talks about his book, co-authored with Alex Hunt, unPACKED: Predict Packaging That Sells, and the behavioral science of decision-making. Matt is SVP at Behaviorally, a market-research and data intelligence firm that helps organizations understand what drives consumer choice. Host, Kevin Craine Do you want to be a guest? https://Everyday-…

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E130: The Importance of Process Logs in Problem Solving 6:15

1M ago6:15

6:15

In this podcast, I share details about a tool that I call "Process Log" but maybe you've heard it called something else. It's an approach to documenting changes, observations and other activities that happen in a work area on a daily basis, so you can reference them in the future. I also recommended checking out the Root Cause Analysis course, wher…

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Announcing the Launch of Mineola Fund II 1:11

1M ago1:11

1:11

In 2022, we launched Mineola’s first fund to help entrepreneurs navigate the tactical, commercial, and personal challenges that are an inevitable part of the acquisition entrepreneurship journey. Almost four years later, we’re excited to continue this work through Mineola Fund II. Playing a small role in helping people realize their entrepreneurial…

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The Branding Power of Neuroscience and Emotional Insights 22:47

1M ago22:47

22:47

Kevin Perlmutter talks about his book "Brand Desire" and ways to harness the power of neuroscience and emotional insights to create deeper, more meaningful brand connections. Kevin is the founder of Limbic Brand Evolution and a leading expert in emotional brand strategy. Listen for three action items you can use today. Host, Kevin Craine Do you wan…

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Strategies to Maximize your Revenue Potential 21:40

1M ago21:40

21:40

Amy Osmond Cook talks about her book The RevOps Advantage and how to maximize your revenue potential. Amy is the co-founder and Chief Marketing Officer of Fullcast – a RevOps platform for planning and executing go-to-market strategies. She's an expert in aligning marketing, sales, and operations for strategic growth. Listen for three action items y…

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E129: History of Lean (part of new LSS White Belt course) 9:23

1M ago9:23

9:23

In this podcast, I share a module from the new Lean Six Sigma White Belt course I have recently released for free on the LeanSixSigmaEcosystem.com platform. This module describes a quick history of Lean (or Toyota Production System) and how it evolved from the US to Japan and back to the US. You can sign up for the free course at https://www.leansi…

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Stress, Panic Attacks, Debilitating Anxiety, and a $170M Exit: iContact Founder Aaron Houghton 1:17:43

1M ago1:17:43

1:17:43

This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Boulay, the industry standard for Quality of Earnings, tax, and audit services, serving search fund entrepreneurs for 20+ years⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ * This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Oberle Risk Strategies⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠: Insurance Broker and Insurance Due Dilige…

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Emotional Resilience in Business 20:52

2M ago20:52

20:52

Dr. Robin Hills talks about his book "The Authority Guide to Emotional Resilience in Business" where he shares some important strategies for building resilience and leading more effectively through the power of emotional intelligence. Listen for three action items you can use today. Host, Kevin Craine Do you want to be a guest? https://Everyday-MBA…

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BOH#73 How Carteret County, NC cut overdose deaths by 80% and overdose-related ER visits by 50% 31:25

2M ago31:25

31:25

Carteret County is a coastal North Carolina community of approx 70,000 residents which swells to 200,000 during the summer beach season. Carteret had a big overdose problem, ranked in the worst quintile in North Carolina.That's where Consolidated Health and Human Services Director Dr. Randall Williams and Post Overdose Response Team Manager Brook L…

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Business Strategies Following The Fed Rate Cut 20:32

2M ago20:32

20:32

Paul Cheetham discusses strategies for businesses following the Federal Reserve's recent interest rate cut. Paul is the CEO and founder of Vanla Group, a business advisory firm serving small- and mid-sized companies. He is an expert in M&A, business valuation and growth strategies. Listen for three action items you can use today. Host, Kevin Craine…

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What Good Leaders Can Learn From Bad Bosses 26:38

2M ago26:38

26:38

Mita Mallick talks about her book The Devil Emails at Midnight." Mita is a Wall St. Journal and USA Today bestselling author, a contributor to Harvard Business Review, and an authority on inclusive leadership and workplace culture. Listen as she examines what good leaders can learn from bad bosses. Host, Kevin Craine Do you want to be a guest? http…

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Rob Markey: Creator of the Net Promoter Score and Founder of Bain's Global Customer Strategy Practice 1:19:35

2M ago1:19:35

1:19:35

This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Oberle Risk Strategies⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠: Insurance Broker and Insurance Due Diligence Provider for Search Funds and Other Small-to-Medium-Sized Businesses⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ * This episode is brought to you by ⁠⁠⁠B⁠⁠⁠⁠⁠⁠⁠oulay, the industry standard …

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Authoring a Book in the Age of AI 26:24

2M ago26:24

26:24

Doug Crowe discusses authoring a book in the age of AI. Doug is an accomplished author, writer's coach, and former senior correspondent at Newswire. He first joined us way back in July 2015 on Episode 21, where we discussed his book "Author Your Brand." Today, he specializes in helping authors and top execs navigate the intersection of AI, storytel…

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E128: TQM at the State of Iowa began in 1992? 12:35

2M ago12:35

12:35

In this podcast, I share one of the articles I found from October 1992 about a government efficiency program at the State of Iowa, called Total Quality Government. I read through the article and share my thoughts about how it morphed into their modern improvement program. This article can be found at https://www.leansixsigmaforgood.com/new-tpm-mana…

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The Future of AI Commerce 22:30

2M ago22:30

22:30

Matty Graham, Managing Director at Ryze Labs, envisions a future where AI agents, or "digital twins," handle key financial transactions—and feels that this is a natural evolution of cryptocurrency. Listen as we explore strategies working to shape the future of AI commerce. Host, Kevin Craine Do you want to be a guest? https://Everyday-MBA.com/guest…

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Building Better CEOs: Lessons From a Veteran Executive Coach 1:10:52

2M ago1:10:52

1:10:52

This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠Boulay, the industry standard for Quality of Earnings, tax, and audit services, serving search fund entrepreneurs for 20+ years⁠⁠⁠⁠⁠⁠⁠⁠⁠ * This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Oberle Risk Strategies⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠: Insurance Broker and Insurance Due Diligence…

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The Business of Restaurant Franchising 18:00

2M ago18:00

18:00

Sunny Singh, founder of Adobo Fresh Burrito Franchising, talks about success in "boring" businesses and some practical insights about the business of franchising and investing in restaurants. Listen for three action items you can use today. Host, Kevin Craine Do you want to be a guest? https://Everyday-MBA.com/guest Do you want to advertise on the …

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Build Success as a Late-in-Life Entrepreneur 18:14

3M ago18:14

18:14

Karen Hastie traded a quiet retirement after running a successful retail business for over 30 years for the thrill of launching a tech startup at age 60. She founded the Chamber Perks App to help local businesses grow. Listen as Karen shares some practical strategies to build success as a late-in-life entrepreneur. Host, Kevin Craine Do you want to…

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E127: What is Lean Coffee and Unconferences? 7:58

3M ago7:58

7:58

In this podcast, I share a short presentation I gave about the concept of Lean Coffee this week. It is an informal meeting structure where participants brainstorm topics and vote on what gets discussed. An alternative to spending time planning and guessing what people want to talk about or learn.I also explain how it differs but is similar to an un…

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Ep. 256: Mike Milliron | "We Made It Cool to Care": From CX Resistance to Results 11:39

3M ago11:39

11:39

Episode 256: What turns CX skeptics into advocates? A listening engine that makes caring for those you serve the gold standard. At IMG Academy, a private sports academy and boarding school in Florida, Chief Operating Officer Mike Milliron led the launch of a centralized experience team. "Not interested," said everyone from athletics, academics, ath…

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Establishing a Rhythm for Business Success 27:10

3M ago27:10

27:10

Jonathan Escobar Marin discusses his book "Lead To Beat" and how organizations can develop a steady rhythm of execution and evolution to stay ahead of change. Jonathan is CEO of ActioGlobal, management consulting firm that specializes in guiding organizations through digital and cultural transformation. Host, Kevin Craine Do you want to be a guest?…

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Customer Success Playbook Podcast S3 E72 - Adrian Swinscoe - Enhancing Customer Experience with AI 9:37

3M ago9:37

9:37

Send us a text Dive into the rapidly evolving world of AI with Adrian Swinscoe as we wrap up our three-part series on how to keep AI from becoming just another buzzword. This episode unpacks the flood of AI tools hitting the market, the challenge of maintaining a human touch in customer experience, and strategies to avoid the dreaded “tech for tech…

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The Acquisition Entrepreneur and Mental Health 32:12

3M ago32:12

32:12

This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Oberle Risk Strategies⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠: Insurance Broker and Insurance Due Diligence Provider for Search Funds and Other Small-to-Medium-Sized Businesses⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ * This episode is brought to you by ⁠⁠⁠B⁠⁠⁠⁠⁠⁠oulay, the industry standard for…

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Lessons from 42 Years Winning (and Losing) in Business 23:53

3M ago23:53

23:53

Phillip Cantrell talks about his book "Failing My Way to Success" and lessons from 42 years winning (and losing) in business. Phillip is an entrepreneur and business strategist and an expert building and leading companies in real estate and other multiple industries. Host, Kevin Craine Do you want to be a guest? https://Everyday-MBA.com/guest Do yo…

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Ep. 255: Jason Guardino and Karen San | How Turning 18 Can Break Your Relationship With Healthcare 20:54

3M ago20:54

20:54

Episode 255: One of healthcare's biggest blind spots? When patients turn 18. It's the moment they age out of pediatrics and fall headfirst into a system designed to prioritize older, sicker adults. Physicians, stretched thin, reserve energy for complex cases, giving young adults shorter visits and less attention. That means early signs of medical t…

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Customer Success Playbook Podcast S3 E71 - Adrian Swinscoe - Unlocking Value in Customer Journeys 9:17

3M ago9:17

9:17

Send us a text Ready to inject some punk spirit into your customer experience? In this episode of the Customer Success Playbook, Adrian Swinscoe joins Roman Trebon to explore the delicate art of reducing friction without losing that vital human touch. From the bustling cultural tapestry of Edinburgh’s Fringe Festival to personal tales of rock climb…

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E126: Intro to Nonparametric Statistics (Part 2 of 2) 5:54

3M ago5:54

5:54

In this podcast, I share the second section of a course I'm creating for ⁠Lean Six Sigma Ecosystem⁠ called "Nonparametric Statistics" Nonparametrics are an alternative way of analyzing data, but instead of using means and standard deviations traditionally taught in Green Belt and Black Belt classes, it uses median and quartiles or percentiles. The …

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What Leaders Need to Know to Promote Change and Innovation 24:37

3M ago24:37

24:37

Oscar Amundsen discusses his book "How to Become a Dream Organization," and principles leaders can use to drive meaningful change and build a culture of trust, engagement, and innovation. Oscar is a Professor of Organization Studies at the Norwegian University of Science and Technology. Listen for three action items you can use today. Host, Kevin C…

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Evaluating Customer Retention in Recurring Revenue Businesses: With Craig Zingerline 1:16:10

3M ago1:16:10

1:16:10

This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠Boulay, the industry standard for Quality of Earnings, tax, and audit services, serving search fund entrepreneurs for 20+ years⁠⁠⁠⁠⁠⁠⁠⁠ * This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Oberle Risk Strategies⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠: Insurance Broker and Insurance Due Diligence Pr…

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Ep. 254: Gurdeep Pall | The Internet Side of the AI Battle: Why Walled Gardens Fail 14:34

3M ago14:34

14:34

Episode 254: What if the future of AI in customer experience is built not by giant platforms but by small, reusable, open source AI agents? Gurdeep Pall, President of AI Strategy at Qualtrics, believes open, modular AI agents will outmaneuver big tech's locked-down systems. In this conversation from the X4 Summit, Gurdeep argues that "experience ag…

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Customer Success Playbook Podcast S3 E70 - Adrian Swinscoe - Data and Customer Storytelling 8:14

4M ago8:14

8:14

Send us a text Ready to shake up your customer experience approach with some no-fluff, straight-to-the-point wisdom? In this episode, Adrian Swinscoe – author of *Punk CX* and *How to Wow* – joins Roman Trebon to deliver a masterclass on how real, actionable data combined with firsthand customer stories can transform your CX from good to unforgetta…

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E125: Intro to Nonparametric Statistics (Part 1 of 2) 7:29

4M ago7:29

7:29

In this podcast, I share the first two sections of a course I'm creating for Lean Six Sigma Ecosystem called "Nonparametric Statistics" Nonparametrics are an alternative way of analyzing data, but instead of using means and standard deviations traditionally taught in Green Belt and Black Belt classes, it uses median and quartiles or percentiles. Th…

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Business Owner's Guide to Selling to Private Equity 24:09

4M ago24:09

24:09

Alexis Sikorsky discusses his book "Cashing Out: The Business Owner's Guide to Selling to Private Equity." Alexis is an entrepreneur, investor, and an expert in scaling businesses and navigating successful private equity exits. After selling his own company for nine-figures, he now helps founders and CEOs maximize their company's value and prepare …

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Ep. 253: Mathieu Staniulis & Séverine Clairet | Blinded by Pride: Inside a 125-Year-Old Co-Op's Return to Customer-Centricity 24:44

4M ago24:44

24:44

Episode 253: Desjardins thought its cooperative roots made it member-first by default. Then members started leaving. Desjardins is a 125-year-old financial co-op based in Quebec. It has deep community ties and a proud history. But that pride masked a painful truth: Members no longer saw it as customer-centric. The organization believed its cooperat…

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Mastering the Self-Directed IRA 28:58

4M ago28:58

28:58

Adam Bergman talks about his book "Mastering the Self-Directed IRA." Adam is the founder of IRA Financial and an expert in self-directed retirement plans. Adam specializes in alternative assets like real estate, crypto, and private equity. Listen for three action items you can use today. Host, Kevin Craine Do you want to be a guest? https://Everyda…