Best Patient Satisfaction Podcasts (2025)

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Focus on Patient Satisfaction w/ Heidi Jannenga, WebPT 47:25

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14d ago47:25

47:25

Happy National PT Awareness Month! It's great time to focus on improving patient satisfaction. Today, I'm delighted to talk to Heidi Jannenga, PT, DPT, ATC; Co-Founder & Chief Clinical Officer of WebPT! Heidi is going to share some actionable strategies on how clinic leaders can use DATA to create a better experience for patients – oh, and improve …

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17 Ways to Increase Patient Satisfaction at Your Dental Practice 31:36

16d ago31:36

31:36

17 Ways to Increase Patient Satisfaction at Your Dental OfficeIntroduction Satisfied patients are more likely to refer friends and return for future care. In this episode, you'll learn how small, actionable changes in your dental office can create a better experience for every patient. We go over proven steps to keep patients happy and loyal. Get m…

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Culture Beats EBIDTA: Why Purpose Defines Successful Executive Hires 30:15

1d ago30:15

30:15

In this episode of the Chief Healthcare Officer Podcast, Dr. Fatih Mehmet Gul is joined by Gordon Andersen, Founding Partner at AGL Executive Search, for a deep conversation about the evolving nature of leadership in healthcare. Drawing on more than two decades of global executive search experience, Gordon shares how the post-pandemic world has fun…

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Your Dental Implant Marketing Guide: 7 Strategies To Generate More Patient Leads 29:21

2d ago29:21

29:21

Your Dental Implant Marketing Guide: 7 Strategies To Generate More Patient LeadsIntroduction Dental implant marketing requires focus and expertise. This episode explores practical strategies to attract patients who need implants and build a strong local reputation. You’ll learn actionable marketing tips to generate more qualified leads and grow you…

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The Experience Initiative: Part 5 A New Path Forward (Ben Davis, CEO) 26:35

4d ago26:35

26:35

Send us a Message CEO Ben Davis provides his fifth quarterly update on the happenings of Glencoe Regional Health’s Experience Initiative which is targeted at improving access to care and elevating the patient, resident, and employee experiences. Leaders aim to leave a lasting impact on their organizations. Community involvement evolves as healthcar…

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Plan Your Exit Now: Prepping Your Physical Therapy Business to Sell w / Jamey Schrier, PT 46:23

7d ago46:23

46:23

Today we’re talking to Jamey Schrier from Practice Freedom U. Jamey has helped hundreds of growth-minded practice owners achieve uncommon success without the burden of working excessively in the clinic. Today, we’re talking about something we don’t think about often: how are you going to exit your business? And how can you make your business attrac…

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Dental Patient Retention: 15 Strategies to Increase Your Retention Rate 41:31

9d ago41:31

41:31

Dental Patient Retention: 15 Strategies to Increase Your Retention RateIntroduction Retaining your current dental patients is critical for practice stability and growth. This episode explains simple, high-impact ways to improve patient retention—helping you deliver better service while maximizing practice revenue. Get all the details from our sourc…

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"Early Care of Polytraumatized Patients: A Framework for Orthopaedic Surgeons" 45:10

10d ago45:10

45:10

Host Mikalyn DeFoor, MD Guest interviewees Michael M. Polmear, MD, MS, and Jennifer E. Hagen, MD, FAAOS, discussing their review article, "Early Care of Polytraumatized Patients: A Framework for Orthopaedic Surgeons" from the October 1, 2025 issue Also discussing in-depth the Advanced Trauma Life Support (ATLS) training program and framework for pe…

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Culture Bytes: The Secret Behind Teams That Keep Getting Better 38:18

12d ago38:18

38:18

Send us a Message In this episode of Culture Change RX, Sue Tetzlaff discusses the essential elements of developing high-performing teams in healthcare. She emphasizes that high performance is a continuous journey rather than a destination. She highlights the importance of distinguishing between behavior, performance, and contributions. Sue outline…

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Change Isn’t Resisted—It’s Misunderstood (Natasha Todorovic) 32:25

18d ago32:25

32:25

Send us a Message In this episode of Culture Change RX, Sue Tetzlaff and Natasha Todorovic-Cowan explore the multifaceted topic of change management. Natasha shares her journey into the field, emphasizing the importance of understanding human nature and change readiness. They discuss the untapped potential within organizations, the significance of …

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Build a 7-Figure Practice w/ Darryl Yardley 53:13

20d ago53:13

53:13

Today’s guest is Darryl Yardley—physiotherapist, business leader, and the Chief Operating Officer of Clinic Accelerator, where he supports over 400 clinic owners across North America. Over the past decade, Darryl has mentored hundreds of physios and chiros, helping them grow from new grads to star clinicians, clinic directors, and even partners. He…

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Semen Health Q&A: What Every Man Should Know About Fertility & Reproductive Wellness 27:48

23d ago27:48

27:48

Join us with Dr. Joshua Gonzalez, board-certified urologist and men’s sexual medicine expert, for an open and informative Q&A on semen health, one of the most important yet overlooked aspects of men’s wellness. Dr. Gonzalez answers common questions about what impacts semen quality, including lifestyle choices, hormone balance, environmental factors…

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Starting a Dental Practice: A Complete Step-by-Step Guide + Downloadable Checklist 34:50

23d ago34:50

34:50

Starting a Dental Practice: A Complete Step-by-Step GuideOpening your own dental practice represents a significant professional milestone, but requires careful planning and execution. This comprehensive guide provides dentists with essential knowledge and practical steps for launching a successful practice, from initial considerations to opening da…

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Culture Bytes: Isolated Success Won’t Save Your Hospital 14:47

26d ago14:47

14:47

Send us a Message In this episode of Culture Change RX, Capstone’s Cofounder & CEO Sue Tetzlaff unpacks a common pattern in healthcare organizations: one leader or department excelling while the rest of the hospital struggles to keep up. These bright spots, while encouraging, are often fragile and siloed. Sue contrasts this episodic excellence with…

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Google & AI Search For Physical Therapists 46:31

28d ago46:31

46:31

This week, we're playing the audio from Neil's recent LIVE workshop on Google & AI Search from September 2025. You'll learn... Patients now search online differently, and where to focus your efforts to get in front of them To create a massive online presence that puts your practice in front of more people who were not even aware of Physical Therapy…

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How to Increase the Productivity of Your Dental Practice 40:39

1M ago40:39

40:39

How to Increase the Productivity of Your Dental PracticeIntroduction Efficient dental practices prioritize streamlined systems, effective communication, and excellent patient care. This approach not only saves time but also boosts profitability and patient satisfaction. If you’re wondering how to increase productivity in a dental office, implementi…

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Culture Bytes: When a Housekeeping Team Shifted Culture Through Goals 21:27

1M ago21:27

21:27

Send us a Message In this Culture Byte episode of Culture Change RX, Capstone’s Cofounder & CEO Sue Tetzlaff shares a Story That Inspires about the power of goal-setting. Sue explains how setting and achieving goals not only helps organizations reach targets but also elevates the behavior, performance, and contributions of individuals and teams. By…

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Igniting Careers: Inside DHL’s College Recruiting and Intern Experience 33:32

1M ago33:32

33:32

In this episode, join Cait Flickinger, College Recruiting Manager at DHL Supply Chain, alongside interns and alumni Gracie Kruse, Emma Middaugh, Ethan Daukas, and Catherine Hayslip, as they share their journeys through DHL’s evolving college recruiting program, the impact of Capstone projects and how internships are shaping the future of supply cha…

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Fix Your Mindset & Increase Cash Sales With Stephanie Telibasa, The Planning PT 42:55

1M ago42:55

42:55

You ever wish there were more POSITIVE voices in the PT industry? PT Owners who are optimistic about the future and focused on growing, not complaining? Well, I'm talking to one of those PTs today! In this episode, I interview Stephanie Telibasa, The Planning PT—a seasoned physical therapy business owner and PT business coach. As the owner of a thr…

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How to Make a High-Converting Landing Page for Your Google Ads Campaigns 15:41

1M ago15:41

15:41

How to Make a High-Converting Landing Page for Your Google Ads CampaignsIntroduction A landing page plays a critical role in the success of your Google Ads campaigns. For dentists, it’s essential to create a page that quickly grabs attention, delivers value, and drives conversions. But how do you make a high-converting landing page for a dental pra…

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Culture Bytes: Culture Change in an Envelope: Thank You Notes 11:56

1M ago11:56

11:56

Send us a Message In this Culture Byte episode of Culture Change RX, Capstone’s Cofounder & CEO Sue Tetzlaff shares a Story That Inspires about one of the simplest yet most effective leadership tactics: writing thank you notes. She emphasizes that appreciation should not be a one-off initiative but a regular, heartfelt practice. Leaders who consist…

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Get Un-STUCK in Your PT Business w / Jamey Schrier, PT 51:45

1M ago51:45

51:45

Feeling stuck in your PT practice? You’re not alone. Many private practice owners hit a wall where growth stalls, stress rises, and freedom feels out of reach. But here’s the truth—you don’t have to stay stuck. In this episode, I talk to Jamey Schrier, PT of Practice Freedom U. We break down why this happens and exactly what to do about it. We’ll c…

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How Dental Practice Valuations Work 15:50

1M ago15:50

15:50

How Dental Practice Valuations WorkIntroduction Understanding the value of a dental practice is essential for dentists who are planning to sell, merge, or seek financing. But how do dental practice valuations work? A valuation determines the fair market value of a practice by factoring in financial data, patient metrics, and unique characteristics …

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Staff-Led Community Outreach That Works (Halle Pardun) 33:56

2M ago33:56

33:56

Send us a Message In this Culture Byte episode of Culture Change RX, Sue Tetzlaff engages in conversation with Halle Pardun (full time hospital Marketing Director and part time Capstone Coach) about the importance of community mindedness in community hospitals. They discuss the role of an employee-driven community team, employee volunteerism, inten…

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"Low Velocity Ballistic Trauma Related Upper Extremity Nerve Injury: A Systematic Review and Meta-Analysis" 33:24

2M ago33:24

33:24

Host Mikalyn DeFoor, MD Guest interviewee Alexander Lauder, MD, FAAOS, discussing his research article, "Low-Velocity Ballistic Trauma–Related Upper Extremity Nerve Injury: A Systematic Review and Meta-Analysis" from the September 1, 2025 issue Article summarized from the September 1, 2025 issue Review article "Fingertip Injuries: A Review and Upda…

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Marketing Can Fix Your Reimbursement Issues (Really!) 10:20

2M ago10:20

10:20

You don't have reimbursement issues. You have revenue issues. In this short podcast, I'll share why cost-cutting isn't going to get you to growth, and why MARKETING may be the strange solution to your reimbursement problems. I also share how Practice Promotions clients have stopped complaining about insurance & started building profitable services …

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20 Ways Close More Treatment Plans Without Being Pushy 26:56

2M ago26:56

26:56

Title: Increase Your Case Acceptance Without Being PushyIntroduction Getting patients to accept dental treatment plans is a challenge for many practices, but pressuring patients can create discomfort and mistrust. Dentists need effective strategies to encourage patients to move forward with care while maintaining a patient-first approach. This guid…

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Prostate Health Matters: Understanding BPH and Beyond 42:02

2M ago42:02

42:02

September is Prostate Cancer Awareness Month, but prostate health goes beyond cancer. Join Dr. Bradley Gill, for an in-depth discussion on Benign Prostatic Hyperplasia (BPH), one of the most common conditions men face as they age. Dr. Gill will explain what the prostate is, how BPH develops, and the symptoms that can impact a man’s quality of life.…

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Culture Bytes: From Standouts to Standards: Service Patients Can Count On 29:56

2M ago29:56

29:56

Send us a Message In this Culture Byte episode of Culture Change RX, Capstone’s Cofounder & CEO Sue Tetzlaff discusses the critical importance of service excellence in healthcare. She emphasizes that exceptional patient experiences should be safe, satisfying, and consistent across all interactions. Drawing parallels with the hospitality industry, p…

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Real AI Tools for Real PT Clinics w/ Rob Helton, DPT 49:32

2M ago49:32

49:32

There's a lot of hype about using AI in your practice. But what are some REAL, practical ways to use AI to make your life easier in the clinic? In this episode, Neil talks with Rob Helton, Senior Vice President of Product at WebPT. They cover... Using AI for documentation - how voice to text can take your documentation from 1 hour to less than 10 m…

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How to Use Your Blog to Bond With Your Target Market 8:13

2M ago8:13

8:13

How to Use Your Blog to Bond With Your Target MarketIntroduction Dentists need strong connections with potential and current patients to build trust and loyalty. A blog can help you achieve this by allowing you to share your practice’s values, personality, and expertise in simple language. When used with care, your blog becomes a bridge between you…

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Beyond Semantics: Mission and Vision as Strategic Force (Michelle Franklin) 29:17

2M ago29:17

29:17

Send us a Message In this episode of Culture Change Rx, Sue Tetzlaff engaged in conversation with Michelle Franklin, CEO of Sullivan County Community Hospital in Sullivan, Indiana, to discuss the importance of mission, vision, and values in the context of a community hospital. They explore how these elements evolve over time, particularly in respon…

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Build a Scalable PT Brand Without Losing Patient-Centered Care w/ Steven Windwer of Bay State Physical Therapy 45:21

2M ago45:21

45:21

How did Practice Promotions client Steven Windwer grow Bay State Physical therapy from 1 location to 170? Learn all about it in this podcast episode! 🔥 Fill Your Schedules With Done-For-You PT Marketing Services! 🔥 Practice Promotions gives ambitious PT clinic owners ready-to-go marketing services. We work best with clinics that have 3 or more prov…

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Developing a Unique Selling Proposition as a Dentist 8:18

2M ago8:18

8:18

Developing a Unique Selling Proposition as a DentistIntroduction Standing out in the dental industry requires more than just excellent care. To grow your practice, you need to communicate what makes your services different and why patients should choose you. This unique selling proposition (USP) is a cornerstone of effective marketing. In this epis…

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Culture Bytes: Financial Uncertainty & Company Culture 13:22

2M ago13:22

13:22

Send us a Message In this episode of Culture Change RX, Sue Tetzlaff discusses the impacts of financial uncertainty on workplace culture, particularly in healthcare organizations. She emphasizes the importance of trust in leadership, employee engagement, and the need for transparency and education to navigate financial challenges. Tetzlaff shares s…

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The Transformation of Kenvue: Adapting Supply Chains for Modern Challenges 26:49

2M ago26:49

26:49

In this episode, join Rodney Leonard, Vice President, US Deliver Operations, Kenvue, Darlene Krysiak, Director, NA Transportation and Trade Compliance, Kenvue and James Hoskins, Vice President, Operations, Life Science Healthcare, DHL Supply Chain, as they explore Kenvue's evolution, the effects on the supply chain and the ways in which Kenvue conn…

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Should I Outsource My PT Billing? w/ Motaz Ebeido, DPT 40:44

2M ago40:44

40:44

The insurance system is rigged against small private practices -- so how can PTs still WIN at billing? In this episode, Neil talks with Practice Promotions customer, DPT, and successful entrepreneur Motaz Ebeido. They discuss how Motaz helps PTs improve their practice revenue by 25% by streamlining the billing process -- from using the right codes …

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How Much Should a Dentist Spend on Marketing? 7:57

2M ago7:57

7:57

How Much Should a Dentist Spend on Marketing?Introduction Dental practices often ask, “how much should a dentist spend on marketing?” Knowing the right answer is key to growing your practice and reaching new patients. Setting your marketing budget can feel challenging with so many options and factors involved. This episode explains where to start, …

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Under Construction: How One Organization is Reimagining Rural Healthcare (Theresa Sullivan) 32:00

2M ago32:00

32:00

Send us a Message Building a new healthcare system isn’t just about construction—it’s about forward-thinking, people-centered transformation that fulfills a deep commitment to excellence in caring for the community. In this episode of Culture Change Rx, Sue Tetzlaff interviews Theresa Sullivan, CEO of Samaritan Healthcare in Moses Lake, Washington,…

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AI Search for PTs: The Practice Search Visibility Blueprint 17:32

3M ago17:32

17:32

It's 2025 -- and patients don't just search on Google anymore. They search for help on ChatGPT. They look at AI summaries. They ask Siri who the best physical therapist near them is. In this podcast, Neil talks about the Practice Visibility Blueprint - the 5 pillars of search engine optimization that every PT Owner needs to know in 2025. These are …

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How a Dentist Can Improve Their Performance in the Local Results 11:54

3M ago11:54

11:54

How a Dentist Can Improve Their Performance in the Local ResultsIntroduction Dentists need a strong local search presence to attract new patients in their community. Showing up at the top of local search results helps practices reach people who are actively looking for dental services nearby. In this episode, we explore clear steps that help dentis…

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AI in Healthcare: Bridging the Gap Between Hype and Readiness 30:05

3M ago30:05

30:05

In this episode of the Chief Healthcare Officer Podcast, Dr. Fatih Mehmet Gul speaks with Dr. Peter Bonis, Chief Medical Officer at Wolters Kluwer and Professor of Gastroenterology at Tufts Medical School, about the realities of AI adoption in healthcare. Drawing from recent surveys and global perspectives, Dr. Bonis explores the enthusiasm surroun…

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Culture Bytes: Practical Moves for a Toxic Office Makeover 25:27

3M ago25:27

25:27

Send us a Message In this episode of Culture Change RX, Sue Tetzlaff discusses the critical aspects of transforming toxic workplace cultures, emphasizing the importance of local leadership, team dynamics, and individual behaviors. She outlines strategies for addressing toxic cultures, including the role of leadership in modeling positive behaviors,…

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"Can ChatGPT-4 Diagnose and Treat Like an Orthopaedic Surgeon? Testing Clinical Decision-Making and Diagnostic Ability in Soft Tissue Pathologies of the Foot and Ankle" 44:53

3M ago44:53

44:53

Host Mikalyn DeFoor, MD Guest interviewee Arianna L. Gianakos, DO, discussing her research article, "Can ChatGPT-4 Diagnose and Treat Like an Orthopaedic Surgeon? Testing Clinical Decision Making and Diagnostic Ability in Soft-Tissue Pathologies of the Foot and Ankle" from the August 15, 2025 issue Article summarized from the August 1, 2025 issue R…

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Sell Cash PT Services That Patients Actually Want ($500K in Cash Last Year) 45:40

3M ago45:40

45:40

It's no secret that insurance reimbursements for PT have not kept up with inflation and salaries. So how can you continue to serve patients and help your bottom line? In this podcast, Neil interviews Tony Cere, CEO of Kinetix PT. Tony has brought in powerful cash-pay services like laser therapy, NeuFit, NutraMetrix, and wellness programs that get p…

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How to Communicate the Value You Bring as a Dentist to Your Patients 13:29

3M ago13:29

13:29

How to Communicate the Value You Bring as a Dentist to Your PatientsIntroduction: Dental practices must clearly show why patients should choose them. Explaining the benefits of your services in simple and direct language helps you stand out. Patients want to know they are getting great care from a practice they can trust. In this episode, we explai…

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75 Years Strong: How SMH Leads with Culture and Community (Sara Giles) 30:51

3M ago30:51

30:51

Send us a Message A positive organizational culture is reflected in employee interactions with the community. In this episode of Culture Change RX, Sue Tetzlaff speaks with Sara Giles, the marketing director at Schoolcraft Memorial Hospital, about the evolution of community engagement and employee relations within the organization. They discuss the…

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The Secret to High-Performing Organizations w/ Jennifer Raams, PT 50:46

3M ago50:46

50:46

What's the secret to a happy, functional, THRIVING PT clinic? How do you go from a clinic where the front desk doesn't look up when you come in...to a clinic that is buzzing with energy? It's all in how you LEAD. In this episode, Neil interviews Jennifer Raams, PT and former COO of Jaco Rehab in Hawaii. Jennifer helped turn a 60-person team into a …

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A Deep Dive on Vacuum Erection Devices by Dr. Justin Houman 34:59

3M ago34:59

34:59

Vacuum Erection Devices (VEDs) are one of the safest, most affordable, and often overlooked tools for treating erectile dysfunction. In this episode of For the Good of Man Podcast, board-certified urologist and men’s health expert Dr. Justin Houman joins us to answer real patient questions about VEDs—how they work, who they’re for, and how to get t…

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Exactly How to Differentiate Your Dental Practice from the Competition 9:06

3M ago9:06

9:06

How to Differentiate Your Dental Practice from the CompetitionIntroduction: Standing out in a crowded dental market is no easy task, yet it’s crucial for growing your practice and attracting loyal patients. Many potential patients may assume that all dental practices are the same, but that couldn’t be further from the truth. This episode explores h…