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Retail Operations Podcasts

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Welcome to The RetailWire Podcast, the show that gives you the latest insights and analysis from the world of retail, straight from some of the industry's top thought leaders.Each episode, we'll explore the latest news, trends, and challenges facing retailers, brands, and retail tech solutions.Whether you're a retailer looking to stay ahead of the curve, or a supplier trying to navigate the ever-changing retail landscape, we’ve got you covered.
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Welcome to Retail101online, where timeless wisdom meets modern retail! Join our host, a seasoned veteran with four decades of experience spanning 20 countries and multiple retailers. In a world dominated by automation and technology, essential retail knowledge is often overlooked. Our mission is to revive these forgotten fundamentals and empower both aspiring retailers and curious consumers. From customer service to inventory management, we delve deep into the core principles that form the b ...
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"Smoke Break" is a weekly micro-podcast delivering essential management tips for convenience store assistant managers in just 5-10 minutes. Host Mike Hernandez shares practical strategies for store operations, staff management, and career advancement. Perfect for busy assistant managers, each episode provides actionable solutions to real-world c-store challenges that you can implement immediately.
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The Dealer Playbook

Michael Cirillo

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The Dealer Playbook is the top-rated podcast for automotive professionals who want to dominate the retail industry. Hosted by Michael Cirillo, this show delivers expert interviews, proven strategies, and actionable insights to help you sell more cars, lead stronger teams, and grow thriving dealerships. Whether you work in sales, service, F&I, marketing, or management, you’ll gain the tools and confidence to excel in a rapidly evolving market. Join thousands of listeners every week who trust ...
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"Smoke Break" is a weekly micro-podcast designed specifically for convenience store district managers who oversee multiple locations. In just 5-10 minutes – perfect for a quick break – host Mike Hernandez delivers strategic insights and practical solutions for multi-unit management challenges. Each episode tackles essential topics like team delegation, standardization across stores, effective communication systems, and performance optimization strategies. Whether you're new to multi-unit man ...
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"Smoke Break" is a weekly micro-podcast that delivers essential management strategies for convenience store managers in just 5-10 minutes. Join host Mike as he shares actionable insights on inventory control, staff management, profitability, and operational excellence. Each episode tackles real-world challenges faced by c-store managers, providing practical solutions you can implement immediately to improve store performance and advance your career. Perfect for busy managers who want to stay ...
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The retail market is experiencing great disruption - from increased customer expectations, fierce competition and tough trading environments over multiple channels. Every week, join me, Oliver Banks, a retail transformation specialist, to get a bag full of insight, inspiration and ideas to kick start your performance. You’ll pick up actionable tips and tactics to lead successful change – whether that’s developing lean operating models, improving customer experience, driving digital transform ...
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Trying to scale your ecommerce business is tough. Not only that, but staying profitable in the process is even tougher. Hosted by Josh Coffy every Monday, The Ecommerce Alley podcast provides strategic insights on how to grow your people, profits, and impact. From marketing to leadership & operations, you’ll get inspiration and insights that can’t be found anywhere else – but in The Alley.
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"Smoke Break" is a weekly micro-podcast delivering essential training tips for convenience store sales associates in just 5-10 minutes. Host Mike Hernandez shares practical advice, real-world scenarios, and actionable strategies to help you excel in your role and advance your career. Perfect for listening during your break, each episode tackles key topics like customer service, store operations, and professional development. Turn your smoke break into a power-packed learning session!
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Omni Talk Retail

Omni Talk Retail

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Omni Talk Retail provides news, analysis, and commentary on the latest trends and issues in the retail industry. It covers a wide range of topics related to retail, including e-commerce, technology, marketing, and consumer behavior. The podcast regularly features industry experts, Chris Walton and Anne Mezzenga, as well as retail thought leaders who all share their insights and perspectives on the latest developments in retail.
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"Smoke Break" is a weekly micro-podcast designed specifically for independent convenience store owners looking to maximize their business potential. In just 5-10 minutes – the length of a typical break – host Mike Hernandez delivers actionable strategies and practical insights to help you thrive in the competitive convenience store market. Each episode tackles essential topics like store layout optimization, visual merchandising, inventory management, competitive analysis, and building stron ...
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Getting started with Commercial Real Estate Investing, or an experienced investor? This is a weekly podcast on the steps that I take to make my Commercial Real Estate investments (Retail, Office, Self Storage, etc) including successes and lessons learned. We cover advanced techniques for purchasing, operating, and exiting your properties, from the best people in the industry. You will learn everything you need to know about real estate investing. We are based in San Francisco / Silicon Valle ...
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Talk Retail to Me

The Parker Avery Group

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Join retail and consumer goods industry experts for these casual ”coffee shop” discussions where The Parker Avery Group team shares insights and realistic advice from past industry experiences and the firm’s many consulting projects. Our podcast features occasional guests from the firm’s roster of retail and CPG clients, along with partners and industry colleagues. Get to know the team’s unique culture and why we form long-term relationships with so many of our clients.
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How do retailers decide where to locate new stores? Why do consumers behave in a particular manner? How does a frozen pea get from harvest to a supermarket freezer? How do independent and online businesses compete with high street chains? These are just some of the many questions answered throughout this collection of video material that looks in depth at the dynamic and innovative retail industry, and what the future might have in store for retailers and businesses alike. Store operations, ...
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The McKinsey Podcast

McKinsey & Company

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The McKinsey Podcast, our new flagship podcast series, takes you inside our global firm, and features conversations with experts on issues that matter most in business and management. McKinsey & Company is a management-consulting firm that helps businesses, governments, and not-for-profit organizations realize their most important goals. Topics covered in this series include strategy, technology, leadership, marketing, operations, organization, and the role of business in society.
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The world of technology is complex. Each episode of TechSperience will uncover helpful technology, cybersecurity, cloud, and workplace transformation tips to help the everyday IT professional. Tune in for advice from leading IT experts covering retail, manufacturing, healthcare, K-12, higher education, and more.
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DeliveryX

DeliveryX.net / Ian Jindal

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How do retailers make more products ’buyable’? Increase the rate of purchase? Improve the delivery and post-purchase experience? All while increasing sustainability, managing costs and maintaining competitiveness? This series looks at the options to excel at each stage of the value chain - moving us ’beyond the buy button’.
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Each week we will discuss current news, technology trends, and share stories from the unattended retail industry. Every once in a while, we will feature a special guest from an operator or supplier -- stay tuned! Listen to Gimme Vendcast to remain in the know with significant industry announcements, learn about the impact of technology on the industry, and gain perspective from industry leaders and peers. Support this podcast: https://podcasters.spotify.com/pod/show/gimmevendcast/support
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Asia-Pacific banks are facing existential threats from technology company disruptors, economic uncertainty, business transformation, capital inefficiencies and COVID-19. The EY NextWave Banking in Asia-Pacific Podcast features experts from the world of the Banking and Capital Markets (BCM) sector offering insights and analysis on a wide range of topics that will help banks reinvent themselves to emerge stronger and leaner than ever.
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The Fixed Ops Roundtable, hosted by Ted Ings, is your source for cutting edge information, technology, and best practices from leaders and innovators in the retail automobile industry. Enjoy weekly episodes featuring expert interviews that originally aired during Ted Ings popular Fixed Ops Roundtable live and virtual events.
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Kaya Cast

KayaPush

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Dive into Kaya Cast each week for candid conversations with the visionaries shaping the cannabis landscape. We sit down with industry trailblazers to uncover their hard-earned insights and incredible experiences—arming retail entrepreneurs with the know-how and motivation to build a cannabis business they'll love.
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The Digital Executive

Coruzant Technologies

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Best 10-minute, daily tech podcast on emerging technologies, hundreds of Silicon Valley CEOs, Influencers and Celebrities. Hosted by technology executive and creator of Coruzant Technologies.
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CPG Insiders

Mark Young, Justin Girouard

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CPG Insiders brings the insights and expertise that Jekyll & Hyde has gained and leveraged across more than two decades in the advertising business, becoming the top agency in the country for CPG challenger brands. On the podcast, host Mark Young (agency CEO and Chairman), along with co-host Justin Girouard (Vice President), answer the questions that our clients most often ask about creating better marketing campaigns. They offer useful perspectives and insider information on creative and me ...
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Welcome to the Digital Retailer Podcast, a show that walks the aisles of retail with some of the biggest industry experts and best-selling authors. Whether you work in retail or are fascinated by one of the greatest industries in the world, this podcast is for you! Be sure to subscribe and join our host, Marc Babin, each episode to get the latest innovation on technical solutions, industry trends, and much more.
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Unpacking the Digital Shelf

Digital Shelf Institute

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Let’s talk through the future of brand manufacturing in the digital age. Welcome to Unpacking the Digital Shelf. For more commerce content for all brands CPG & beyond, visit us at www.digitalshelfinstitute.org
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eCommert Podcast

Mert Damlapinar

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Hosted by Mert Damlapinar, recognized as a Top Voice on LinkedIn and the #1 source in global eCommerce, retail media, artificial intelligence, digital shelf, and actionable insights. Our podcast explores the latest insights, trends, and innovations shaping today's digital commerce world and the CPG industry. Join us as we delve into pivotal topics crucial to navigating the evolving landscape of digital commerce. For partnership opportunities, speaking engagements, or to be featured on our ep ...
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Jonathan Hayek will demystify the often confusing world of commercial real estate, so that you can learn how to grow your wealth with the types of properties the average real estate investor overlooks. Often highlighting asset classes outside of multifamily, Jonathan interviews experts and asks the crucial questions so you can gain a competitive edge over other investors still stuck in multifamily. Whether you are active or passive, owner/ operator or syndicator, learn the CRE jargon, curren ...
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Acquisitions Anonymous - #1 for business buying, selling and operating

Bill D'Alessandro, Mills Snell, Heather Endresen, and Michael Girdley

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Jump into the world of business acquisitions with hosts Bill D'Alessandro, Mills Snell, Heather Endresen, and Michael Girdley. We review real businesses for sale in each episode, providing expert insights, strategies, and tips to make savvy business moves like the pros. Perfect for entrepreneurs, investors, and anyone interested in buying and selling businesses.
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Me, Myself, and AI

MIT Sloan Management Review and Boston Consulting Group (BCG)

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Why do only 10% of companies succeed with AI? In this series by MIT SMR and BCG, we talk to the leaders who've achieved big wins with AI in their companies and learn how they did it. Hear what gets experts from companies like NASA, Github, and others excited to do their jobs every day and what they consider the keys to their success.
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Welcome to Landscape Marketing Secrets, where we delve into the world of Landscape marketing. Visit our website at mypondtent.com to sign up for our weekly tips and get more information on our Landscape Marketint services.
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Running a restaurant is no easy feat. Every day brings new challenges, and success takes more than just great food. Science of Service is your guide to navigating the ups and downs of the hospitality management industry, offering real stories, practical advice, and lessons from people who’ve been there. Whether you’re juggling tight margins, managing labor issues, or looking to enhance customer experience, this show is here to help. Each episode features honest and insightful conversations w ...
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At the Profit Lab, we believe that your greatest asset is You! Our mission is to help YOU, the entrepreneur, grow and scale your business with top-notch sales, marketing, operation & financial strategies. Our vision is to transform one million firms to their 10X levels. The Profit Lab provides business coaching and mentoring, training & workshops, and management consulting services.
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2025 is the UN International Year of Co-operatives. To celebrate this event, we're launching Listener Owned: a new podcast that'll be exploring and learning all about positive success stories from across the co-operative sector. If you support the co-operative movement, shop with a co-operative business, or perhaps you work within one, this show will help you connect with others in the community who share those same values. We'll have interviews, analysis and round-table discussions that del ...
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Hey there! I’m Kerry Curran—revenue growth consultant, industry analyst, and your host of Revenue Boost: A Marketing Podcast. Every episode, I sit down with top marketing and sales experts to bring you actionable strategies that drive measurable revenue growth results. We’ve had over 800K downloads, so if you’re serious about scaling your business, hit subscribe to stay ahead of your competition! Revenue Boost: A Marketing Podcast is a must-listen for business leaders, marketers, and sales p ...
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Tennessee on Supply Chain Management

University of Tennessee, Knoxville's Global Supply Chain Institute

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Listen in as co-hosts Ted Stank and Tom Goldsby set sail into the world of end-to-end supply chain management. They dive deep into today’s most relevant business topics while sharing insights into pressing industry issues and tackling the challenges that keep supply chain professionals up at night. If you’re enjoying the ride, download and subscribe to Tennessee on Supply Chain Management on your favorite podcast platform.
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AI to Cut Labor Overhead

Enterprise AI Automation

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Hire Workforce is redefining how businesses manage labor costs by integrating advanced AI solutions into their workforce management strategies. With a focus on automation, predictive analytics, and intelligent resource allocation, Hire Workforce helps organizations significantly reduce labor overhead while maintaining productivity and output quality. By using AI to forecast demand, optimize schedules, and streamline repetitive tasks, the platform enables businesses to minimize overtime, redu ...
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In the Sauce

Heritage Radio Network

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A podcast about building consumer product (CPG) startups. When Haven's Kitchen launched its fresh sauces in grocery stores across the U.S., founder Alison Cayne knew they were jumping into something crazy. In her effort to get educated, she started meeting with everyone she knew and respected who could advise her - from operations and supply chain gurus to brand marketing and social media mavens. Then she started having those conversations as a podcast so that other entrepreneurs can learn f ...
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CX Innovators

Networld Media Group

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Tune into the CX Innovators podcast to hear how top brands are using cutting-edge technology to take the customer experience to incredible new heights. We’ll talk to the executives who are spearheading the CX charge for their brands and the tech companies they rely on to make the magic happen.
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The AI in Business Podcast is for non-technical business leaders who need to find AI opportunities, align AI capabilities with strategy, and deliver ROI. Each week, Emerj AI Research CEO Daniel Faggella and team interview top AI executives from Fortune 2000 firms and unicorn startups - uncovering trends, use-cases, and best practices for practical AI adoption. Visit our advertising page to learn more about reaching our executive audience of Fortune 2000 AI adopters: https://emerj.com/advertise
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Our podcast discusses all things concerning raising pigs on pasture. From a small herd for personal consumption on the homestead to large scale commercial operations. We discuss the topics and talk to the producers.
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Peloton launched "Repowered," a resale marketplace for used fitness equipment where sellers retain 70% of the sale price while Peloton and platform provider Archive split the remaining 30%. The platform uses AI for pricing suggestions and aims to capture value from the secondary market, though experts worry about Peloton's operational execution tra…
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In this episode of The Digital Executive podcast, Dallas Counts, Chief Operations Officer at Vendormint, discusses his extensive background in retail operations, merchandising, and supply chain management. With nearly a decade at Walmart and Sam's Club, Counts shares how his experiences prepared him to champion Vendormint's mission to revolutionize…
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On this episode of Rethink Retail, host Melissa Moore chats with Liliana Scyz, Wholesale Manager at Valentino, live from the Retail Technology Show!Liliana shares her incredible 20-year journey in retail, from Harrods to iconic luxury brands. Discover how a pivotal moment led her to Oxford Said Business School, transforming her view on leadership a…
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The team dissects a mysterious $6.3M Florida natural products business that looks great on paper—but raises more questions than answers. Business Listing – https://drive.google.com/file/d/1s0GFGR8yGnsX_xMKqs8WdiDcdf0t8L8T/view?usp=sharing Sponsored by Capital Pad and Connor Gross 💼 Need capital to buy a business or want to invest in acquisition dea…
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Smoke Break - Episode 24: Mastering Problem Resolution Episode Duration: 9 minutes Join host Mike Hernandez as he transforms how you view customer complaints and problems, revealing how effective resolution strategies can turn unhappy customers into loyal advocates. Learn proven techniques from successful store owners who've mastered the art of tur…
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Smoke Break - Episode 24: Staying Ahead of Safety Regulations Episode Duration: 8 minutes Join host Mike Hernandez for the final episode of the health and safety series as he reveals how to stay ahead of ever-changing safety regulations. Learn proactive strategies for monitoring regulatory changes, building industry networks for early warnings, and…
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Smoke Break - Episode 24: Incident Reports: Getting the Details Right Episode Duration: 7 minutes Join host Mike Hernandez as he reveals how proper incident reporting protects your store from major complications and liability issues. Learn comprehensive documentation strategies for all types of incidents, from customer injuries to near-misses, and …
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Smoke Break - Episode 24: The Power of Empathy in Communication Episode Duration: 6 minutes Join host Mike Hernandez as he reveals how empathetic communication transforms challenging customer interactions into positive experiences that build trust and loyalty. Learn practical techniques for understanding customer perspectives, using language that v…
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Smoke Break - Episode 24: Understanding POS Reports For Better Service Episode Duration: 6 minutes Join host Mike Hernandez as he demystifies POS reports and reveals how sales data can transform your customer service approach. Learn to read sales patterns, identify customer preferences, and use transaction insights to anticipate needs, make better …
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In this fast-paced mini episode, Bill, Michael, Heather, and Mills dive into one of the oddest listings they’ve ever seen: a $67 million catalog of Russian classical music master recordings. Business Listing - https://dealstream.com/d/biz-sale/misc-recreation/lgbu2w 👥 This episode is sponsored by Capital Pad — the ultimate marketplace for acquisiti…
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Anne and Chris deliver lightning-fast takes on the week's quirkiest retail headlines, covering everything from Tesco's 90s nightclub pop-up to Uber's senior-friendly app features. The segment showcases their signature blend of retail expertise and entertainment while broadcasting live from Amsterdam's Consumer Goods Forum.Special thanks to the A&M …
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Amazon is developing humanoid robots that will ride in Rivian electric vans and deliver packages, currently testing the technology in a San Francisco facility designed like an obstacle course. While the concept represents significant automation advancement, experts question whether society is ready for humanoid robots delivering packages in residen…
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Dollar General is launching new celebrity home collections including partnerships with Kathy Ireland, and other brands as part of its "Home Valley" expansion across 20,000+ stores. The strategy aims to attract higher-income shoppers seeking quality home goods at discount prices through a "treasure hunt" shopping experience.Special thanks to the A&M…
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Walmart introduced "Ask Sparky," an AI assistant that helps customers find products, synthesize reviews, and get personalized recommendations through natural language searches. The company plans to evolve Sparky into agentic AI that can automatically take actions, positioning Walmart in the super app conversation alongside Google and Amazon.Special…
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Walmart launched a strategic "Who Knew?" advertising campaign featuring actor Walton Goggins to highlight its transformation into a comprehensive Amazon competitor with over 500 million items and superior membership benefits. The campaign positions Walmart Plus as offering more value than Amazon Prime with gas discounts, express delivery, and lower…
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In this episode, my guest is Jill Schulman, USMC veteran, leadership coach, and author of The Bravery Effect. We dig into the surprising role that bravery plays in building high-performing cultures—not just in the military, but in dealerships, teams, and even our personal lives. Jill shares the science behind why playing it safe actually leads to b…
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Today’s guest is Tim Burge, Director at Aquant. Aquant is an AI platform built for service teams that maintain and repair complex equipment. It gives clear, accurate answers to service questions — from basic fixes to deep diagnostics — so field techs, call centers, managers, and customers can get to solutions faster. Used by top manufacturers like …
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In this episode of the ‘AI in Business’ podcast, Principal Group Product Manager Will Guyman of Microsoft and Senior Director Lyndi Wu of NVIDIA explore how healthcare providers are deploying AI at scale to drive clinical and operational transformation. With host Matthew DeMello, they discuss the combined power of NVIDIA’s GPU acceleration and Micr…
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In this episode of Fashion Made, we’re joined by Jordan Taylor, Co-Founder & CEO of VIZCOM, live in front of an audience at PI Apparel Europe in Lake Maggiore, Milan. Jordan shares his unconventional journey from automotive design to fashion innovation, and how AI is reshaping the creative process. From accelerating workflows to democratizing desig…
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In this episode of The Ecommert Podcast, host Mert meets with Jack Lindberg from Shalion at the Yale Club in Manhattan to discuss digital commerce and sales synergy. Jack shares his unconventional career journey from an opera singer to leading product strategy at Shalion. The conversation delves into various aspects of the digital commerce landscap…
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The future of CPG is cleaner, leaner, and more honest—and if you're not already preparing for it, you're falling behind. In this landmark 100th episode, Mark and Justin unpack the rising Maha movement (Make America Healthy Again), its momentum in retail, and why it matters right now for every CPG brand. From Kroger’s food-as-medicine strategy to th…
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"You can’t scale on bad data. If marketers don’t learn to be data stewards and systems thinkers, no amount of AI or automation will save them.” Kim Tran In this episode of Revenue Boost: A Marketing Podcast, titled Data Chaos to Clarity: How Smart Marketers Turn Metrics into GTM Momentum, Kerry Curran welcomes back Kim Tran, Head of Marketing and B…
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Send us a text Episode 21 – Leading the Ubuntu Way: The African Philosophy That Builds Better Retail Teams In this powerful 21st episode of Retail101online, we explore a management philosophy that’s as human as it is effective—Ubuntu. Rooted in Southern African tradition and best summarized as "I am because we are," Ubuntu offers retail managers a …
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In this week’s Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital, Infios, and ClearDemand, Chris and Anne discussed:Walmart’s new “Who knew?” advertising campaign (Source)Walmart’s gen AI assistant Sparky (Source)Dollar General’s home line with Kathy Ireland (Source)Amazon training humanoid ro…
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Enterprise leaders are no longer asking if they should adopt AI — the question is how to do it effectively. In this episode, Emerj Editorial Director Matthew DeMello speaks with James Raybould, SVP and GM of Turing Intelligence at Turing, about what distinguishes successful enterprise AI deployments from stalled pilots. Turing is one of the world’s…
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Julian Adams tried but didn’t succeed at retirement after a productive career as a medical chemist with several U.S. Food and Drug Association approvals of cancer-related treatments, including cell therapy for bone marrow transplantation. Soon after, his participation in a Stand Up ToCancer advisory group led to his appointment as the nonprofit’s p…
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In this episode of the Kaya Cast Podcast, Tommy Truong sits down with Max Vansluys from Dialed In Gummies to explore the exciting frontier of minor cannabinoids and the rising popularity of rosin concentrates. Max breaks down key cannabinoids like THCV, CBN, CBG, CBC, and how their unique effects—from focus and appetite suppression to sleep aid—are…
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In this episode, the hosts dive into a high-flying tourism aviation business for sale in the Southeast, featuring helicopters, helipads, and hefty margins—with a healthy side of legal intrigue and risk. ------------------------------------------------------------------ ► Join 40,000+ business minds who read my newsletter: http://bit.ly/SmallBusines…
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What does it take to lead a legacy brand into the digital future? Flick Collingwood chats with Nuno Miller, Digital COO at N Brown Group, to explore the company’s bold transformation from mail-order giant to modern e-commerce player. Hear how N Brown is reshaping its culture, breaking down silos, and placing customer-centricity at the heart of its …
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In this second of a two-part series, Nick Lewis, Managing Director for the High Risk Client Unit at Standard Chartered Bank, returns to the AI in Business podcast to unpack the ongoing transformation of anti-financial crime efforts in an increasingly digitized world. In this episode, Nick and Emerj Editorial Director Matthew DeMello examine the per…
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In this episode of the Data Science Salon Podcast, we are joined by Praveena Dhanalakota, the Founder & CEO of Soopra.ai, a San Francisco-based startup that is revolutionizing industries with AI-driven solutions. Praveena is an AI expert, tech evangelist, and a passionate advocate for using technology to address real-world challenges. In this episo…
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In this episode of The Digital Executive podcast, Peter Murphy Lewis, founder of Strategicpete.com and a fractional Chief Marketing Officer, shares his unique entrepreneurial journey. Lewis recounts how he built and successfully sold a nationally recognized tourism company, gaining invaluable lessons in leadership, brand building, and growth hackin…
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"Marketers don’t need more data, they need smarter data. When you unify your first-party customer data and layer it with predictive AI, you move from generic messaging to precise, revenue-driving actions. Whether it's suppressing low-propensity audiences, expanding high-value segments, or optimizing media efficiency, organized data is the engine th…
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That little barcode on the box, the engine of every sale, is getting a HUGE makeover, one that promises to transform the consumer’s shopping journey and their interactions with your brand. All powered by the new GS1 QR Code! There’s a ton of opportunity packed into that code, and Kerry Morrison, Head of Retail and Marketplaces at GS1 joined the pod…
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In this episode, my guest is John Traver, CEO of Traver Connect—a longtime leader in business development and a good friend of the Roundtable. We talk about something every dealership leader should be thinking about right now: how to future-proof not just your business, but yourself. 👉 Register for the upcoming Fixed Ops Roundtable Event What we di…
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Cats outta the bag… we have stakes in 3 ecommerce brands and we’re going to share everything on our journey to $1M/mo with them. In this episode, we share WHY we picked them and the first things we did. For two of them, we’re five months into partnership and they’ve already grown revenue 395% collectively. If you want the scoop on what we looked fo…
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Fraud in retail is evolving fast — from return scams to first-party misuse that blurs the line between customer error and criminal intent. In this episode of the ‘AI in Business’ podcast, Naveen Kumar, Director of Financial Crimes at Walmart and former PwC fraud specialist, joins Emerj Editorial Director Matthew DeMello to discuss how AI, automatio…
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Smoke Break - Episode 23: Product Knowledge - Your Secret Service Weapon Episode Duration: 9 minutes Join host Mike Hernandez as he reveals how deep product knowledge transforms your staff from order-takers into customer service experts. Learn proven strategies from successful store owners who've turned product expertise into a competitive advantag…
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Smoke Break - Episode 23: Building Emergency Response Partnerships Episode Duration: 8 minutes Join host Mike Hernandez as he reveals how to build strategic partnerships with local emergency responders that can save lives and protect your stores during critical situations. Learn proactive relationship-building strategies with fire departments, poli…
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Smoke Break - Episode 23: When Accidents Happen: First Response Matters Episode Duration: 7 minutes Join host Mike Hernandez as he guides you through critical first response procedures when workplace accidents occur. Learn how your actions in the first few minutes can significantly impact outcomes, from scene safety assessment to proper documentati…
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Smoke Break - Episode 23: Clear and Concise Communication Episode Duration: 6 minutes Join host Mike Hernandez as he reveals the essential communication skills that make assistant managers more effective in fast-paced convenience store environments. Learn how to deliver messages quickly and clearly to customers and team members, prioritize informat…
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Smoke Break - Episode 23: POS and Inventory - Making the Connection Episode Duration: 6 minutes Join host Mike Hernandez as he reveals how your daily POS transactions directly impact inventory management and customer service. Learn to leverage your point-of-sale system as a powerful inventory tool, understand the connection between scanning accurac…
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In this episode of The Ecommert Podcast, industry experts discuss the evolution of team structures within large-scale and agile environments, emphasizing the need for agility and fast decision-making. The conversation highlights the integration of traditional and digital commerce capabilities, with insights from Bayer and Coca-Cola on removing bure…
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In this episode of The Digital Executive podcast, Michel Langlois, former CTO and Senior Vice President at Calix Networks, shares insights from his 30-plus year career in the networking and software industry. Langlois discusses how his leadership style evolved across significant transformations at companies like Cisco, Juniper Networks, and Calix N…
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This week’s Lightning Round delivers a sugar rush of retail absurdity — from Mondelez pulling products over pricing beef with Aldi, to mistakenly buying 70,000 lollipops, and Sydney Sweeney selling out her soap line. Retail’s never been this entertaining — and we couldn’t bring it to you without the support of our amazing sponsors: A&M Consumer and…
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David’s Bridal is getting glam with its new Diamonds & Pearls store concept, complete with upgraded fittings and a full glam squad. Thanks to our always fabulous sponsors — A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital, Infios, and ClearDemand — for supporting retail reinvention.For the full episode head here: https://youtu.be/rJh3sY…
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Aldi is making early career access easier with a new virtual retail work experience program designed for teens aged 13 and up. This forward-thinking discussion was made possible thanks to the innovation-minded sponsors of the Retail Fast Five: A&M CRG, Simbe, Mirakl, Ocampo Capital, Infios, and ClearDemand.For the full episode head here: https://yo…
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Victoria’s Secret faced a major website outage this week, raising big questions about cybersecurity readiness in retail. Brought to you by the Fast Five sponsors: A&M CRG, Simbe, Mirakl, Ocampo Capital, Infios, and ClearDemand — the tech and strategy partners keeping retailers one step ahead.For the full episode head here: https://youtu.be/rJh3sY4_…
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