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Service Design Podcast

Service Design Podcast

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In this podcast Laurens Somers and Jeroen Depuydt, Service Designers at Knight Moves Belgium have conversations about Service Design with practitioners from around the world. This podcast is produced in collaboration with the Service Design Network.
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Design Thinking 101

Dawan Stanford

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Design Thinking 101 is part of how Fluid Hive helps people think and solve like a designer. You'll hear designers' stories, lessons, ideas, resources, and tips. Our guests share insights into delivering change and results with design thinking, service design, behavioral design, user experience design and more, in business, social innovation, education, design, government, healthcare and other fields.
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Being an Engineer

Aaron Moncur

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The Being An Engineer podcast is a central repository in which we collect and share industry knowledge & best practices associated with the discipline of engineering. We hope that engineers throughout the world will benefit from this content as they connect with the companies, technologies, people, resources, and opportunities that are relevant to their engineering or engineering-adjacent roles. Contact us at [email protected]. Intro and Outro music by John Martell
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Welcome to This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast, the global show for designers, innovators, and changemakers who want to create better products, services, and experiences. Hosted by Gerry Scullion, with over 1-million downloads worldwide. Each episode dives into conversations with leading voices in service design, UX design, interaction design, customer experience, and design strategy. Together, we explore the methods, mindsets, and real-world stories tha ...
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Boagworld: The podcast where digital best practices meets a terrible sense of humor! Join us for a relaxed chat about all things digital design. We dish out practical advice and industry insights, all wrapped up in friendly conversation. Whether you're looking to improve your user experience, boost your conversion or be a better design lead, we've got something for you. With over 400 episodes, we're like the cool grandads of web design podcasts – experienced, slightly inappropriate, but alwa ...
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Are you an interior design professional who wants to create time-accurate, money-generous, and fee-based job offers that clients jump to say "yes" to? Terri Taylor, President and Creative Director of the Interior Design Business Academy and the host of the Interior Design Business Podcast, is here to help interior design professionals who want to create lifestyle design businesses that pay them what they are worth. Each week, Terri is bringing her clear, proven, and repeatable step-by-step " ...
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Recorded conversations and interviews on electronics design and manufacturing with the editors of PCD&F/Circuits Assembly, brought to you by the Printed Circuit Engineering Association (PCEA)
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Good Life Project

Jonathan Fields / Acast

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What does it mean to live a good life? Is it about happiness, health, friendship, love, or meaning? What about work, wealth, purpose, service, or something else? Can you live a good life even when things are hard? These are the questions and topics we explore every week in conversation with leading voices from health, science, art, industry, mindset, and culture, like Brené Brown, Matthew McConaughey, Mel Robbins, Alex, Elle, Adam Grant, Elizabeth Gilbert, Yung Pueblo, Maya Shankar, Mitch Al ...
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Over The Bull®

Integris Design LLC

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Tired of marketing fluff, shady sales tactics, and overpriced agencies that sell fear instead of results? Over the Bull is a no-nonsense podcast where we share real stories from inside the agency world—the wins, the failures, and the clients we had to cut loose. Join me each week as we break down the reality of running a business, expose the marketing BS that’s holding companies back, and talk about what actually works. No generic reports. No empty promises. Just real strategy from the trenches.
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Web Pro Savvy

Cathy Sirvatka

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Web Pro Savvy is a podcast for freelance web designers and developers, hosted by Cathy Sirvatka. You'll hear interviews with experienced freelance web pros about their business operations, the services they offer, and the types of clients they work with. They openly share their stories and pull back the curtain on how they achieve success so that you can boost your own business. Cathy also shares her own experiences and insights that help other freelancers skip past the trials to achieve sat ...
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This is an educational series where we interview people we consider Incredible Machines. The conversations will be facilitated in a way that allows us to establish what makes these people “incredible” so that we may learn and try their strategies and tactics where applicable.
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Teach.Learn.Share

McGill’s Teaching and Academic Programs

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Brought to you by McGill University’s Teaching and Academic Programs, Teach.Learn.Share thoughtfully explores teaching and learning practices in higher ed. Join us for conversations with McGill’s community of instructors, students, and other experts on topics such as generative AI in teaching and learning, teaching strategies for engaging students, and integrating sustainability into course design.
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Designer's Oasis

Kate Bendewald

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How do I build an interior design business? How do I get portfolio-worthy projects? Do I “have to” offer full-service interior design? How do I charge for my services? What if I want to do things differently with my interior design business? How do I take my design business to the next level? Feeling overwhelmed? I got you friend. Welcome to the Designer’s Oasis Podcast. Consider this your place for a fresh drink of water for the inspired, creative, ambitious, and let’s admit it, occasionall ...
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Beyond The Tools

Reflective Marketing

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Are you a home service business owner and/or contractor looking to grow and scale your business? This is a podcast dedicated to helping home service business owners and contractors grow faster by getting more leads, converting more sales so that you can finally get beyond the tools.
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Beyond the Prompt dives deep into the world of AI and its expanding impact on business and daily work. Hosted by Jeremy Utley of Stanford's d.school, alongside Henrik Werdelin, an entrepreneur known for starting BarkBox, prehype and other startups, each episode features conversations with innovators and leaders to uncover pragmatic stories of how organizations leverage AI to accelerate success. Learn creative strategies and actionable tactics you can apply right away as AI capabilities advan ...
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Be Mythical

Lian Brook-Tyler & Jonathan Wilkinson: Be Mythical

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The Be Mythical podcast is a top 1.5% globally ranked show for old souls in this new world to be inspired, guided, and activated by deep, soul-stirring explorations with remarkable thinkers, wisdom keepers, visionaries, and healers about how to overcome the greatest challenge of your life… To become your unique medicine and actualise your own soul’s myth. Old souls are the ones who came here in these crazy modern times to do vital work in service of Spirit and their communities… typically as ...
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Witness History

BBC World Service

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Eye-witness accounts brought to life by archive. Witness History is for those fascinated by the past. We take you to the events that have shaped our world through the eyes of the people who were there. For nine minutes every day, we take you back in time and all over the world, to examine wars, coups, scientific discoveries, cultural moments and much more. Recent episodes explore everything from the death of Adolf Hitler, the first spacewalk and the making of the movie Jaws, to celebrity tor ...
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HVAC ADHD

Jeremy Begley

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Where duct design meets dopamine. Hosted by Jeremy Begley, founding shareholder of HVAC 2 Home Performance, this biweekly show dives deep into the intersection of HVAC, building performance, and green design.
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The Home Services Marketing: From Growth to Acquisition Podcast is designed for home service contractors looking to grow their businesses and position themselves for acquisition. Hosted by Adam Loveridge, founder of Blue Forge Marketing, this podcast shares practical strategies for heating, air conditioning, plumbing, and remodeling contractors to scale their operations through Search Engine Optimization (SEO), Website Design, and digital marketing.
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Tearsheet is news, opinion, and analysis on the business of finance. Candid conversations with senior executives, fintech entrepreneurs, investors, industry experts -- all weigh in on the trends impacting the industry and the disruptive impact technology is having on the business. Where social media, technology and finance intersect.
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Need quick, actionable insights to sharpen your UX leadership and strategy? Short on time but eager to grow your influence? UX strategist Paul Boag delivers concise, practical episodes designed to enhance your strategic thinking, leadership skills, and impact in user experience. Each bite-sized podcast is just 6-10 minutes—perfect for busy UX leaders and advocates on the go.
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InventionIP is a leading intellectual property service provider that specializes in creating high-quality patent and trademark drawings to help clients advance their applications. Visit us to learn more.
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AI That Works4Me explores how artificial intelligence is changing IT Service Management, Enterprise Service Delivery, and Digital Operations. Each week, we break down real use cases, smart automation strategies, and the tools that work — not just buzzwords.
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Home Service Industry marketing and branding gurus, Crystal Williams and Emily Fleniken speak the language of contractors by talking condensers, co-op dollars, service agreements, and equipment warranties, but also the language of entrepreneurs by talking ROI, creative strategy, trending tactics, employee retention, and community engagement. You’ll be entertained by the comical banter, but informed by the holistic approach to marketing and branding. On the daily, you’ll find this dynamic duo ...
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Designer Discussions : Remodeling Business Marketing

Mirjam Lippuner, Jason Lockhart, Maria Design Appy

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Welcome to Designer Discussions, where kitchen and bath business owners get the latest training, education, and industry news to elevate their brands and attract high-quality clients. We go beyond surface-level strategies, offering proven tactics to help you stand out and succeed. Our expert hosts—Jason Lockhart, Maria from DesignAppy.com, and Mirjam Lippuner—bring insider tips, interviews, and best practices to ensure your business thrives. Whether you’re looking for expert guidance on mark ...
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Coffee with CAPS

Liberty University Counseling and Psychological Services

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Join Sam and Aaron, counselors at Liberty University's Counseling & Psychological Services (CAPS), as they explore the mental health challenges facing college students today. With a blend of clinical, research-based insights and a biblical worldview, these conversations delve into crucial topics like coping after a breakup, establishing healthy boundaries, self-forgiveness, navigating food and body image issues, and much more. Plus, they're bringing in expert guest perspectives to help you t ...
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Technology doesn’t transform services. People do. Problems Worth Solving brings you conversations with the leaders, practitioners, and radical thinkers reshaping health, care and support services. It's hosted by Sam Menter, co-founder of Healthia (www.healthia.services). From transformation and AI to prevention and human-centred design, each episode uncovers the ideas and experiences behind lasting change. Guests include NHS directors, policy shapers, entrepreneurs, clinicians, and designers ...
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Sunny’s Silver Linings is a Top MSP Channel Podcast hosted by the CEO of IT By Design, Sunny Kaila. Sunny and his guests cover a wide range of MSP and Talent-based topics, including MSP services, cybersecurity, customer service, and strategies to achieve growth and success in the channel. Listen now to take your business to the next level! https://hubs.ly/Q02DrxnQ0
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She DESIGNS Podcast

Desha Peacock /Christine Martin

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Welcome to She DESIGNS, the podcast for women seeking purpose and inspiration to create a life + business by design. How do I create a career that utilizes my greatest gifts and aligns with my core values? How do I create more time and financial freedom? How do I make money doing work I love, from anywhere in the world? Whether you’re a seasoned entrepreneur, or looking to start your own business, this show is for you. Join your hosts, Desha and Christine, as we share the stories of remarkab ...
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Welcome to On the Move: The Art of Installation, the official podcast from Caudelle Interior Installations. We go beyond the pretty pictures and dive into the real world logistics of interior design. From receiving to white glove installations, we share what it really takes to bring spaces to life on time, on budget, and without breaking a lamp or your back. Hosts Kelly and Caralee, unpack the chaos, the craftsmanship, and the stories that unfold when art and luxury furnishings are On the Move.
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Heinous Investigations

Wildely Productions

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In the small New England coastal town of Hanesbury, strange things have been happening, and it's up to a new supernatural investigation service to save the day!...Too bad they're weirder and more dysfunctional than the mysteries they solve. *Rated PG-14 (Language, Violence, Innuendo)* Instagram @_heinouspod Bluesky @heinouspod.bsky.social Heinous Investigations was Created, Written and Directed by Jessica Castro, Featuring the Voices of David Manuele, Elena Garcia, Bryce Riffle, Toan Nguyen, ...
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JennyB is a strategic website designer for service-based businesses. She specializes in helping small business owners transform their websites into 24/7 client-attracting machines. This show will deliver actionable website tips about how to design, optimize, and convert more visitors into clients. If you are looking for website design tips from a conversion-focused designer then you are in the right place. This podcast will provide valuable insights for entrepreneurs, small business owners, ...
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MOCK, the podcast

MOCK, the agency

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Hosted by MOCK, the agency Co-Creative Directors Donald Mock and Rob Broadfoot, MOCK, the podcast is a casual discussion around the craft of creative marketing as it relates to business challenges. MOCK, the agency is a full-service advertising and graphic design agency based in Atlanta, GA.
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The CAD Drafter Podcast

cad drafting services

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Welcome to CAD Talks UK, the podcast from CADDrafter. We turn complex design and drafting into clear, practical insights. Whether you’re an architect, engineer, or builder, our episodes walk you through CAD services, workflows, and best practices that save time and prevent costly rework. Listen anytime and gain confidence in your projects.
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Why It Matters

Michael Gough

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A collection of interviews with leaders who are passionate about something that is at risk of being overlooked. Sometimes it's a brand, a product or a service but it can also be an idea - something that is losing its relevancy for many. And to re-establish relevance you need someone with vision and drive to explain why it matters. These conversations are hosted by Michael Gough. He’s a consultant with over twenty-years experience in helping organisations develop clear, concise and compelling ...
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At CLB Network, we celebrate the best in residential and commercial design-build. Our mission is to recognize firms whose work goes beyond aesthetics — those who deliver exceptional service, outstanding results, and sustainable yet innovative solutions. We honor those who don’t just build, but who shape environments, elevate neighborhoods, and set new standards in design, construction, and client satisfaction. Certified Luxury Builders highlights key industry trends and success strategies, r ...
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I recently started playing Padel... And like with all my new hobbies, I enjoy getting good gear. So after some research, I treated myself to a racket from the higher end of the market. Now, when I'm on the court playing and lose, I could (might) complain that my racket sucks. That it was "false advertising" because all the specs indicate that this …
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If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better. Join our Community: https://circle.thisishcd.com/Join-Community In this episode of This is HCD, Gerry Scullion sits down with Thea Snow, Director at the Center for Public Impact, to explore the powerful intersection of systems, imag…
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From streamlining complex onboarding flows to surfacing the right information at the right time, design thinking encourages product design teams to bring empathy and intentionality into every layer of product development, creating experiences that are intuitive, responsive, and centered around real human needs.Temenos is leading the charge to bring…
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In this episode, we visit AZ Groeninge in Kortrijk to meet Brian Desplinter and Jurgen De Klerck, the duo behind a unique collaboration between healthcare and telecom. From private 5G networks to co-designed care services, we explore how design thinking is driving real change in a clinical setting.
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Robbie Maynard, a seasoned interior designer with over three decades of experience in San Diego, California, joins us to reveal her remarkable transformation from PR novice to confidently landing features in House Beautiful, Forbes, and Martha Stewart Living. With refreshing candor, Robbie shares how she initially felt "petrified" when submitting h…
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Last week, I talked about the importance of educating your colleagues on UX best practices and the different educational approaches you should consider. This week, I want to get more specific about what topics to prioritize when building your educational content. I take a pragmatic approach to this task because otherwise it can feel incredibly inti…
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When New York Times bestselling author Tembi Locke faced sending her only child to college, she created what she calls a "college moon" - a transformative journey through Sicily that offers fresh wisdom for anyone navigating major life transitions. In her new audio memoir, Someday, Now: A Memoir of Family, Reclaiming Possibility, and One Sicilian S…
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Eighty years ago, in the autumn of 1945, World War II surrender ceremonies took place across the Japanese Empire. The one in China was held at the Forbidden City in Beijing bringing an end to eight years of occupation. Thousands of people watched the incredible moment Japanese generals handed over their swords. The United States, China, Russia and …
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In this episode of the Table Service podcast, host Jordan Hooker speaks with customer experience leader Stephen Wood about the importance of proactive management in customer risk. They discuss the hidden costs of ignoring customer satisfaction, the impact of organizational culture on support teams, and the necessity of cross-functional collaboratio…
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Join us on this week's episode of the Slice of Finance podcast, hosted by Jared S. Taylor! Our Guest: George Kailas, CEO at Prospero.ai. What you’ll get out of this episode: George Kailas shares how early frustrations in finance led to the creation of Prospero.ai. Prospero simplifies complex institutional data into 10 easy-to-understand signals. Th…
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In this week’s show Lian is joined once again by Mike Bais. Mike is Lian’s own Kabbalah teacher, a physiotherapist, counsellor, university lecturer and author, also having had his own practice for many years. He is a trained priest in the esoteric christian tradition, which lead him to follow the mystical side of this lineage called the A.S.A. (Apo…
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Jody Underhill of Talent On Tap joins Beyond the Tools to share how HVAC companies can transform the way they recruit. From building a steady talent pipeline to qualifying for both skills and culture fit, Jody reveals how to finally take the pain out of hiring and start fueling growth. 👉 Full show notes: beyondthetoolspodcast.com…
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We chat about the challenge of "expert overwhelm"—when highly skilled professionals struggle to simplify and communicate their expertise effectively through their websites. Using Deb's story, we’ll explore how clarifying complex information can turn an overwhelming website into one that educates, connects, and converts visitors into clients. YOU WI…
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Every choice you make today is rewiring your brain, shaping not just how you think and feel, but who you become. In this fascinating conversation, Dr. Austin Perlmutter, author of Brain Wash: Detox Your Mind for Clearer Thinking, Deeper Relationships, and Lasting Happiness, reveals how modern life disrupts our brain chemistry and shares simple, sci…
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Show Description Who's the person to hire when your home network isn't working as reliably as it should? And while we're at it - can you also fix Dave's Find My notifications? What's the plan with Firefox in 2025? And Dave blogs (and mouth blogs) about his struggles with the MVP car. Listen on Website Links Why I hate the MVP car - daverupert.com T…
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Before streaming and catch-up TV, owning a video recorder was one of the only ways to watch on-demand entertainment. In 1975 Sony launched Betamax with its half-inch-wide tape capable of recording 60 minutes of television. It was the length of most American shows - the perfect run-time. But in 1977, JVC released its VHS: it was bigger and bulkier, …
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Send us a text In his latest piece, futurist Bernard Marr warns about the growing privacy dangers of AI chatbots like ChatGPT, Grok & Gemini. Unlike doctors or lawyers, these tools don’t offer confidentiality. Yet people often share therapy-level secrets or corporate data. From malicious prompt injections to accidental leaks via “share” features, t…
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Custom Home Chaos Solved With Showcase Builder's 5 Simple Step Process Segment Purpose / Key Messages Notes 1. Introduction / Hook | Grab attention, set stakes | “Building your dream custom home can feel overwhelming. What if you had a builder who simplifies the entire process, takes ownership of every detail, and turns your vision into reality — o…
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Segment Purpose / Key Messages Notes / Content 1. Introduction / Hook | Grab attention, set stakes | “Building your dream custom home can feel overwhelming. What if you had a builder who simplifies the entire process, takes ownership of every detail, and turns your vision into reality — on time, on budget, with integrity? That builder is Showcase B…
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Send us a text Matt Puchalski is a roboticist and entrepreneur shaping the future of automation in manufacturing. As the founder and CEO of Bucket Roboticshttps://www.bucket.bot/—part of Y Combinator’s Summer 2024 batch—Matt is building next-generation 3D vision systems designed to supercharge flexible manufacturing environments. His company combin…
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Discover how patent landscape analysis helps innovators, startups, and businesses make informed decisions in today’s competitive markets. This episode by InventionIP explores what a patent landscape is, why it matters, and how trusted patent search services in the USA and Canada provide valuable insights into market trends, competitor activity, and…
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On their day off, the Investigators perform some community service by helping to clean out the back room of Hanesbury's local watering hole, The Rover's Rest. However, when they find a mysterious, glowing liquor bottle, reality begins to unravel, and some of the Investigators' greatest insecurities come to light... New Merch Shop! Go check it out f…
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It’s 30 years since American football star OJ Simpson was acquitted of murdering his ex-wife Nicole Brown Simpson and her friend Ronald Goldman. Ron Shipp was a close friend of OJ Simpson's and also a police officer, he decided to testify against him in the criminal trial. In 2017, Ron spoke to Rebecca Kesby about why he wanted to testify. Eye-witn…
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In this episode of On the Move: The Art of Installation, Kelly and Caralee explore the deceptively simple phrase every designer, project manager, and installer knows too well: “Yes.” From the little asks (“Can you move that just a bit higher?”) to the big requests that push schedules and stretch resources, the art of saying yes can make or break a …
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Ever wonder what it really takes to load a truck for a full-scale interior installation? In this episode of On the Move: The Art of Interior Installations, Kelly sits down with Anthony, Caudelle’s unflappable Operations Manager and lead art installer, to unpack the strategy, precision, and problem solving that goes into every delivery. From climbin…
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Join Sunny Kaila as he talks with Alex Brandt, cybersecurity expert and MSP strategist, about the next revolution in the industry: browser security. Learn why the browser is the new endpoint, how MSPs can turn it into revenue, and how AI provides actionable insights to protect clients and boost productivity. Key Highlights: Why SMBs are leading the…
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If I had to pick one part of this new way of working that matters most, it would be education. Education is what makes democratizing UX possible. It’s the lever that lets you scale your influence far beyond the handful of projects you can personally touch. When you invest in education, two things happen. First, you raise the profile of users across…
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Former BBC executive Emily Kasriel reveals eight practical steps to transform any conversation through the art of deep listening, from healing family relationships to bridging seemingly impossible divides. Drawing from research across boardrooms and conflict zones, she shares surprising insights about how small changes in how we listen can lead to …
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The payments landscape is experiencing regulatory upheaval, forcing financial institutions to rethink their approach to money movement modernization. With ISO message format changes, Swift updates, and evolving fraud requirements hitting simultaneously, banks are facing a complex web of compliance demands that require immediate attention."The regul…
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In this week’s show, Lian is joined by Nicholas Breeze Wood. Nicholas has practiced shamanism for over 40 years, combining it with the 'earthier' end of Tibetan Buddhism, as well as with 'medicine' teachings from Native North American peoples. He has worked with many gifted medicine people and shamans over the years, and is deeply apprenticed to hi…
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Do you ever wonder about the "so what?" of your journey maps... To this day, I often see that journey mapping is treated as a "documentation" exercise. Basically as a way to visualize our customers experiences. And while having that visual overview is useful, it's just the beginning. As you probably know, the real challenge is turning that understa…
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On 2 October 1963, American photographer Stanley Tretick took the best picture of his life – a photo of President John F Kennedy working at the Resolute Desk in the White House, with his two-year-old son ‘John-John’ peeking out a secret door underneath. The photo was published in Look magazine a month later, days after the President was assassinate…
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In this episode of MOCK the Podcast, Don and Rob explore the evolving dynamics of client-agency relationships in advertising. They discuss the importance of trusting agency expertise, contextual thinking in design decisions, and the challenges of creating custom solutions for each client. Through candid conversation, they share tips on fostering cr…
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In this podcast, Botond Seres and Dave Erickson are going to find new AI Automation Tools for Entrepreneurs, with Carley Martha - Founder of Success Positive, LLC Carley brings a powerful and deeply personal perspective on entrepreneurship and technology. As the mother of a 30-year-old autistic son, she knows firsthand the challenges of balancing t…
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Send us a text The marketing landscape is shifting — fast. In this episode of Over The Bull, Ken breaks down four critical changes every small business owner needs to understand right now. From the collapse of third-party cookies to rising ad costs, this isn’t about trends — it’s about survival. You’ll learn: •Why first-party data is the new gold •…
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Hanging art isn’t as simple as hammer, nail, done. In this episode of On the Move: The Art of Interior Installations, Kelly and Caralee explore the hidden complexities behind professional art installation—where precision meets creativity, and every inch matters. From aligning priceless paintings to engineering support for oversized sculptures, this…
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This week Kelly and Caralee welcome a guest whose work truly embodies the phrase "art in motion", Mr. Kevin Chambers, the creative force behind kevinchambersart.com . Known for his evocative sculptures and ability to bring raw materials to life, Kevin shares his process of turning vision into tangible form. In this episode, Kevin opens up about: Th…
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Today on the Tearsheet Podcast, we're diving into a story that captures the evolution of modern finance — where professional athletes aren't just endorsing products, but building the infrastructure that empowers the next generation of wealth creators.I'm joined by Sheldon Day, Co-Founder and President of The Player's Company, a collective of over 5…
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Let's do a website audit for Anne, the founder of The Fun Reset, a group coaching program for ambitious women. Anne's DIY website has great messaging but struggles with being too dense and overwhelming for visitors. We discuss actionable ways to improve her site and make it more engaging, user-friendly, and optimized for client conversions. YOU WIL…
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