Best Servicenow Platform Podcasts (2025)

1
People, platforms, and the future of work: ServiceNow as a strategic enabler 16:26

23d ago16:26

16:26

Explore how organisations can create meaningful transformation with ServiceNow, aligning strategy, AI, and users’ needs to unlock long-term value.By CGI UK

1
Matt McGrillis, Chief Product Officer & Co-founder: Send: The underwriting evolution through quiet AI transformation (353) 29:30

4d ago29:30

29:30

What if underwriters could instantly triage submissions and reduce time spent on repetitive admin, without changing how they work? Matthew Grant speaks with Matt McGrillis, Co-founder and Chief Product Officer at Send, to explore how the company’s underwriting workbench is embedding AI into core workflows to help underwriters write more business, m…

1
How to ACTUALLY Network PART 2!! 43:05

7d ago43:05

43:05

Part 2 of our networking episode digs deeper into the practical, tactical side of building & sustaining meaningful networks. Special guest Tim Woodruff returns to advocate those to whom networking isn't natural. We tackle the "ick factor", mental models, building systems, and break down non-verbal cues so you can network like a boss at ServiceNow K…

1
Workday’s Gerrit Kazmaier on Platform Power, Ecosystem Growth, and AI Trust | Cloud Wars Live 18:01

8d ago18:01

18:01

this special episode of Cloud Wars Live, Bob Evans chats with Gerrit Kazmaier, president, products and technology, Workday. They explore how Workday is evolving into a platform company, the role of AI agents in reshaping enterprise workflows, and why trust, accuracy, and extensibility are key to future-ready business solutions. Kazmaier also discus…

1
Google Cloud's Duncan Lennox on Transforming Customer Experience with Applied AI | Cloud Wars Live 14:42

9d ago14:42

14:42

At Google Cloud Next 2025, Google Cloud Vice President of Applied AI Duncan Lennox sits down with Bob Evans in part three of our series "Google Cloud and the AI Revolution." They discuss how Google Cloud is redefining enterprise applications through purpose-built AI agents, the shift from incremental to transformational innovation, and how business…

1
Developer Advocate Double Feature! 49:44

9d ago49:44

49:44

Break Point is BACK, BABY! 😎 And in honor of Break Point's triumphant return, we are joined by not one, but TWO of our newest Developer Advocates: Travis Toulson and Allen Andreas. Join us as we cover everything from fun stories about our past developer blunders to what you can anticipate at Knowledge25. ⏱️ Timestamps 00:00 Welcome & Where We've Be…

1
The Spark Team's Creative Revolution - Creating Immersive Experiences with Generative AI 14:35

9d ago14:35

14:35

Immerse yourself in the realm of generative AI alongside ServiceNow's Spark team, where innovation converges with state-of-the-art technology. Host Bobby Brill engages Eduardo Nauiack and Dan Durller in a conversation about their journey of turning the ordinary into the extraordinary, especially for flagship events like Knowledge and Craft Summit. …

1
The Spark Team's Creative Revolution - Creating Immersive Experiences with Generative AI 14:35

9d ago14:35

14:35

Immerse yourself in the realm of generative AI alongside ServiceNow's Spark team, where innovation converges with state-of-the-art technology. Host Bobby Brill engages Eduardo Nauiack and Dan Durller in a conversation about their journey of turning the ordinary into the extraordinary, especially for flagship events like Knowledge and Craft Summit. …

1
Erwan Menard on Scaling Enterprise AI with Google Cloud through Governance, Intentionality, and AI Agents | Cloud Wars Minute 19:41

11d ago19:41

19:41

Erwan Menard is the director of product management for Google Cloud’s Cloud AI division, where he helps lead innovation at the intersection of AI agents, enterprise systems, and business outcomes. In part two of our series, Google Cloud and the AI Revolution, Erwan joins Bob Evans to discuss how governance, intentionality, and rapid scaling are cri…

1
On retaining talent in the London Market: a conversation with PwC (352) 30:45

12d ago30:45

30:45

Attracting and retaining talent in the London Market is an evolving concern, with the PwC CEO Survey revealing that 93% of respondents either recognise the need to change or are already adapting their strategies to address it. Let’s discuss how! In this special podcast episode done in partnership with PwC, we invited Anna Craston, Senior Manager, t…

1
How do you ACTUALLY Network? 40:36

14d ago40:36

40:36

Back like we never left! In this episode, we tackle a topic we somehow haven't covered yet: how to network. With ServiceNow Knowledge25 on the horizon we want you at your best networking game. We dive deep into - why introversion can be your networking superpower, - paying into the "Karma Bank" - the paradox of energy investment - being memorable a…

1
Google Cloud's Will Grannis on Google's Mission to Scale Innovation and Human-Centric AI | Cloud Wars Live 21:11

16d ago21:11

21:11

At Google Cloud Next 2025, Google Cloud VP and CTO Will Grannis joins Bob Evans to explore how AI is reshaping enterprise technology. Grannis shares how Google Cloud’s OCTO team works with customers on complex challenges, using DeepMind research, next-gen TPUs, and AI-native infrastructure, while noting the fading line between B2B and B2C and the c…

1
Rob Beller & Lee Boyd, Alacrity Solutions and Co-hosts: FNO: InsureTech Podcast: Building insurance networks one podcast at a time (351) 29:47

19d ago29:47

29:47

The ultimate insurtech podcast crossover. In this episode, Matthew Grant is joined by Rob Beller and Lee Boyd, co-hosts of the FNO: InsureTech Podcast, for a cross-continental conversation on what they’ve learned after more than 300 episodes spotlighting insurance innovation. Rob and Lee share insights from their day jobs at Alacrity Solutions and …

1
Virtualizing Kubernetes: Efficiency and Developer Experience with Lukas Gentele from Loft Labs 37:24

22d ago37:24

37:24

In this episode of the ShipTalk podcast, co-host Eric Minick talks with Lukas Gentele, co-founder and CEO of LoftLabs, about revolutionizing Kubernetes infrastructure through virtualization. Lukas shares his entrepreneurial journey starting from age 16 and explains how his company pivoted to create vcluster, a technology that virtualizes Kubernetes…

1
Accenture's Approach to AIOps & GenAI 17:26

24d ago17:26

17:26

Join Usman Sindhu as he sits down with Accenture's Bryan Locke to discuss the evolution of AIOps, the role of Generative AI in IT operations, and how Accenture is optimizing observability, automation, and cost efficiency for the future. See omnystudio.com/listener for privacy information.By ServiceNow Community Podcasts

1
Tristan Fletcher, Co-founder & CEO: ChAI: Eigenzeit, democratisation and protecting the raw materials market (350) 21:36

26d ago21:36

21:36

Where tariffs bring chaos, ChAI brings cover. In this episode, Robin Merttens speaks with Tristan Fletcher, co-founder and CEO of ChAI, about how his team is using financial market techniques and AI to build insurance products that protect manufacturers from volatile input costs. What began in the world of hedge funds and speculative trading is now…

1
Bridging the Gap - How Accessibility and Usability Work Together 25:12

30d ago25:12

25:12

In this episode of ServiceNow's Now Insights podcast, host Bobby Brill delves into the realm of usability and accessibility in enterprise software with special guests Aileen Hackett, Director of Product Management for Accessibility at ServiceNow, and Pratik Contractor, Senior Manager of Product Management for Accessibility and Platform Experience. …

1
Bridging the Gap - How Accessibility and Usability Work Together 25:12

30d ago25:12

25:12

In this episode of ServiceNow's Now Insights podcast, host Bobby Brill delves into the realm of usability and accessibility in enterprise software with special guests Aileen Hackett, Director of Product Management for Accessibility at ServiceNow, and Pratik Contractor, Senior Manager of Product Management for Accessibility and Platform Experience. …

1
Sarah Russell, General Manager: Bellwether: The first prediction engine for the Earth and everything on it (349) 39:44

1M ago39:44

39:44

What does it take to build a wildfire prediction model that not only outperforms physics-based approaches but also fits seamlessly into underwriting? In this episode, Matthew Grant is joined by Sarah Russell, General Manager at Bellwether – a climate-focused moonshot from Google X – to explore why wildfires are the ideal proving ground for next-gen…

1
Empowered agents and personalised support: transforming service desk experiences 12:21

1M ago12:21

12:21

Discover how organisations can evolve their service desks to deliver more than just IT support – empowering agents, personalising service, and blending the best of human and AI.By CGI UK

1
AI in Financial services: A conversation with Schroders 24:33

1M ago24:33

24:33

In this new podcast episode in our AI for Industry series, our host, banking expert, Sean Devaney explores the potential of artificial intelligence in financial services industry. He’s joined by Charlotte Wood, Global Head of AI and Innovation at leading asset manager, and CGI client, Schroders.By CGI UK

1
Jeff Radke, Co-founder & CEO: Accelerant: Industry growth spurts: the influence of risk exchange platforms in specialty insurance (348) 26:24

1M ago26:24

26:24

What does it take to fundamentally rethink how specialty insurance is traded, structured and scaled? In this episode, Robin Merttens is joined by Jeff Radke, co-founder and CEO of Accelerant, for a deep dive into the mechanics of a rapidly growing risk exchange that’s quietly reshaping the MGA and MGU landscape. It has been three years since Jeff j…

1
SAP's Tony Harris Explores the Impact of Agentic AI on Supply Chain Efficiency | Cloud Wars Live 23:12

1M ago23:12

23:12

Inside SAP Business Network The Big Themes: New Organizational Structure: SAP reorganized its internal teams by combining Business Network and Digital Supply Chain into a new unit: Supply Chain Management. While this may sound like internal restructuring, Tony Harris explained that for customers, it signals a major innovation push. A major focus in…

1
How AI Agents Are Reshaping Enterprise Tech – Insights from Oracle, SAP, and More | Tinder on Customers 23:41

1M ago23:41

23:41

Episode 50 | AI Agents in Action The Big Themes: The Rise of 'Agent Ratios': As companies roll out more AI agents, the "agent-to-human ratio" could become a useful AI maturity indicator. Currently, we’re seeing early adoption — with Oracle reporting that only 5–10% of its customers have put agents into production. These early use cases focus on low…

1
RaptorDB - Revolutionizing Data Platforms with Will Johnson 16:25

1M ago16:25

16:25

In this episode, we dive into RaptorDB with Will Johnson, VP of Data Platform Engineering at ServiceNow. Will shares his background and elaborates on RaptorDB's role in optimizing ServiceNow's data platform, including its unique hybrid transactional and analytical processing (HTAP) capabilities. The episode also covers the rollout process, customer…

1
RaptorDB - Revolutionizing Data Platforms with Will Johnson 16:25

1M ago16:25

16:25

In this episode, we dive into RaptorDB with Will Johnson, VP of Data Platform Engineering at ServiceNow. Will shares his background and elaborates on RaptorDB's role in optimizing ServiceNow's data platform, including its unique hybrid transactional and analytical processing (HTAP) capabilities. The episode also covers the rollout process, customer…

1
Leap into the automation future: How GenAI is enabling self-healing IT 16:27

2M ago16:27

16:27

In this episode, Usman Sindhu and Ram Devanathan unpack the power of GenAI-driven automation, explaining how AI can analyze historical incidents, cluster issues, and recommend optimized resolution workflows. Learn how enterprises are using AI-powered Learning-Enhanced Automation Playbooks (LEAP) to accelerate self-healing IT at scale. See omnystudi…

1
Neena Saith, CEO: Neena’s Healing: Managing risk and resilience - let’s get personal (347) 32:59

2M ago32:59

32:59

From our Exponential Risk breakout session, to joining us on InsTech podcast - this week we are spotlighting Neena Saith’s valuable discussion on the science of resilience. Resilience is a familiar term in insurance, often associated with mitigating risk and protecting against natural disasters. But what about resilience at a personal level? How ca…

1
ASDA's Digital Transformation & Retail Innovation with Rob Barnes 28:48

2M ago28:48

28:48

In this episode of the ServiceNow UK & I Executive Circle Podcast, host Kat Finch sits down with Rob Barnes, Chief Digital and Technology Officer at ASDA, for an insightful conversation about the retailer's ambitious digital transformation journey. Rob shares his experience transitioning from consultancy at Accenture to in-house roles at Marks & Sp…

1
Meet TMLabs’ App Factory and DeepL® Integration Lead, Christian Zyweck with Julian Furey 18:40

2M ago18:40

18:40

Send us a text 🎙️ Welcome to the second episode of TMChats' Season 2! In this episode, TMChats’ host and ServiceNow Certified Technical Architect Julian Furey interviews TMLabs’ App Factory and DeepL® Integration Lead, Christian Zyweck. Tune in to explore DeepL® Translator Service Spoke Pro by TMLabs for ServiceNow – an innovative spoke developed b…

1
Unleashing AI's Potential for Business Transformation 43:10

2M ago43:10

43:10

In episode 45 of "Syncing with ServiceNow," host Andy Whiteside delves into the transformative powers of AI in business with a distinguished panel including Mike Sabia and John Dahl. The discussion explores the three tiers of AI—Analytical, Generative, and Agentic—and their roles in enhancing business operations. The episode uncovers how businesses…

1
Nigel Walsh, Global Head of Insurance: ServiceNow: Making insurance lovable and curing the messy middle (346) 34:11

2M ago34:11

34:11

The insurance industry is at an inflection point—legacy processes are still widespread, yet AI and automation are enabling smarter, more efficient workflows. But how do insurers cut through the noise and apply technology in a way that truly transforms their operations? In this episode, Matthew Grant sits down with Nigel Walsh, newly appointed at Se…

1
ShipTalk S03E08 - From Motocross to Microservices (Kyle Galbraith, CEO of depot.dev) 40:28

2M ago40:28

40:28

In this episode, Dewan sits down (virtually) with Kyle Galbraith, co-founder of Depot, to explore his unique journey from motocross videographer to startup founder. Kyle shares how his early experiences in film and programming shaped his approach to solving technical problems, and why he co-founded Depot to tackle the challenge of slow build proces…

1
Getting into ServiceNow HR with Philip Elliot 34:33

2M ago34:33

34:33

We talk with Philip Elliott about his journey into and passion for the ServiceNow HR module. Philip Elliott on LinkedIn Philip Elliott on Youtube ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant. Robert is just some guy. Sponsor Us!By Robert "The Duke" Fedoruk & Cory "CJ" Wesley

1
ServiceNow's agentic AI framework explained: What you need to know 15:46

2M ago15:46

15:46

In this episode, we explore how ServiceNow’s Agentic AI / AI Agent framework is revolutionizing enterprise workflows. Joined by Victor Chen, Outbound Product Manager at ServiceNow, we dive into how AI agents leverage data, workflows, and automation to drive efficiency and productivity at scale. Lern more on https://www.servicenow.com See omnystudio…

1
Fail fast, learn fast: how to create a culture of innovation 14:19

2M ago14:19

14:19

How can your business encourage bold thinking while maintaining stability? What does it take to turn employees’ new ideas into smarter, scalable solutions? Listen to this episode of our Talking Transformation series to uncover our insights for long-lasting innovation.By CGI UK

1
Understanding Accessibility Compliance with Alaina Beaver 29:17

2M ago29:17

29:17

Listen to this episode to learn about digital accessibility and compliance from ServiceNow's Global Head of Accessibility Customer Engagement, Alaina Beaver. She joins host Bobby Brill and they discuss conformance, legislation, and global standards in a clear and engaging way. You'll learn that accessibility is more than just following the rules. I…

1
Understanding Accessibility Compliance with Alaina Beaver 29:17

2M ago29:17

29:17

Listen to this episode to learn about digital accessibility and compliance from ServiceNow's Global Head of Accessibility Customer Engagement, Alaina Beaver. She joins host Bobby Brill and they discuss conformance, legislation, and global standards in a clear and engaging way. You'll learn that accessibility is more than just following the rules. I…

1
How SAP's Manoj Swaminathan Is Driving Digital Transformation in Intelligent Spend Management 15:58

2M ago15:58

15:58

Intelligent Spend's Power The Big Themes: Enhancing Supply Chain Collaboration and Visibility: Traditional ERP systems, while efficient in automating internal procurement and supply chain processes, are typically confined within the organization's boundaries, leading to disconnects when interacting with suppliers, manufacturers, or carriers. SAP Bu…

1
How Salesforce Is Driving the AI Revolution | Cloud Wars Live 21:41

2M ago21:41

21:41

The Big Themes: AI and Humans Working Together: Salesforce envisions a future where AI and humans collaborate rather than compete. Rather than replacing human jobs entirely, AI is seen as a tool that enhances human productivity by handling repetitive tasks, improving decision-making, and streamlining workflows. Salesforce’s AI-driven offerings, lik…

1
Nimeshh Patel, CEO: Wrisk: Quiet egos and automotive insurance (345) 22:50

2M ago22:50

22:50

The automotive industry is undergoing a transformation—electrification, changing ownership models and evolving customer expectations are reshaping the market. But how does insurance fit into this shift? In this episode, Robin Merttens speaks with Nimeshh Patel, CEO of Wrisk, about how the company is helping major automotive brands embed insurance s…

1
AI-Powered Enterprise Software and Market Shifts 24:25

2M ago24:25

24:25

The Big Themes: Rapid Evolution in Enterprise AI & Cloud Technologies: The pace of AI-driven change in enterprise software is accelerating, making it essential for companies to keep up with frequent updates and enhancements. Major vendors like SAP, Workday, and Oracle are rapidly evolving their AI capabilities, offering new tools and features to me…

1
Infosys and SAP: A Winning Formula for RISE with SAP | Cloud Wars Live 17:23

2M ago17:23

17:23

Validated Partner Status Enhances Client Confidence and Outcomes: Infosys' achievement of becoming an SAP-validated partner for RISE with SAP ensures that Infosys provides a predictable, standardized, and scalable approach to cloud ERP transformations. Clients gain clarity on transition strategies, enabling them to adopt clean core principles and m…

1
DevOps Decoded: Navigating the ServiceNow Ecosystem with Ron Gidron 46:59

2M ago46:59

46:59

In this edition of ShipTalk podcast, Ron Gidron, CEO of X Type, discusses the unique challenges of DevOps in platform-based environments like ServiceNow, emphasizing the complexities of managing multiple code bases and environments. He highlights the importance of visibility, governance, and automation in modern software development, sharing insigh…

1
Customer Excellence in Action: Driving Value and Belonging at Scale 30:10

2M ago30:10

30:10

In this episode, we interview Tony Colon, Senior Vice President of Strategy and Product Customer Excellence at ServiceNow. Tony holds a Computer Science degree from Illinois Institute of Technology and a Master’s Degree from MIT Sloan and with over 20 years of experience, he has driven customer success and innovation, building four $100 million bus…

1
Robin Roberson, President and Co-Founder: Agentech: 30 minutes to 30 seconds — Serial entrepreneur, survivor and Agentic AI expert (344) 34:50

2M ago34:50

34:50

Agentic AI - the buzzword of 2025. But what is it and how can it help claims? The insurance industry has long struggled with manual, time-consuming claims processes that create bottlenecks and put pressure on adjusters. Now, Agentic AI is emerging as a solution: automating administrative tasks and enabling claims teams to work faster and more effic…

1
Creating an agentic AI framework for observability 13:04

2M ago13:04

13:04

In this episode, we'll discuss the practical applications of Agentic AI in IT operations. You will learn how various observability AI agents can interact to solve specific use cases. Reach out to us if you have questions. See omnystudio.com/listener for privacy information.By ServiceNow Community Podcasts

1
Creating Multimedia Content at Scale with AI 15:30

2M ago15:30

15:30

In this episode, ServiceNow’s multimedia team—Dana Haines, Macy Douglas, and Bobby Brill—discuss the process of creating high-quality video content for the company’s documentation site and YouTube channel. They explain how they use AI-powered tools like Gemini, Writer, and Well Said Labs to streamline their workflows and maintain a consistent tone …

1
Creating Multimedia Content at Scale with AI 15:30

2M ago15:30

15:30

In this episode, ServiceNow’s multimedia team—Dana Haines, Macy Douglas, and Bobby Brill—discuss the process of creating high-quality video content for the company’s documentation site and YouTube channel. They explain how they use AI-powered tools like Gemini, Writer, and Well Said Labs to streamline their workflows and maintain a consistent tone …

1
Will Ross, CEO & Co-founder: Federato: Driving underwriting with RiskOps (343) 30:12

2M ago30:12

30:12

Traditional underwriting is evolving, and AI-powered platforms are leading the charge. In this episode, Robin Merttens speaks with Will Ross, CEO and Co-founder of Federato, about how their RiskOps platform is helping insurers make smarter, faster underwriting decisions. Federato enables underwriters to triage submissions, prioritise in-appetite ri…

Podcasts Worth a Listen

Servicenow Platform Podcasts

Podcasts Worth a Listen