Best Ted Ings Podcasts (2025)

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How AI, Recalls, and Reconditioning Are Changing Fixed Ops for Good with Laurie Halter 17:39

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3d ago17:39

17:39

In this episode, I sit down with Laurie Halter from Charisma! Communications—Laurie works with some of the most trusted names in Fixed Ops, and in this conversation, we get into how they’re winning—and what you can learn from it. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: We talk about the rise of recall…

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Why Streaming TV is a Game-Changer for Automotive Marketing With Owen Moon 15:09

10d ago15:09

15:09

In this episode, my guest is Owen Moon, CEO of Dealer Stream, and we’re digging into how dealerships can finally use streaming the right way—to actually reach and influence today’s real customers, not just chase impressions. We talk about why traditional advertising isn't keeping up, and how connected TV is fast becoming the place your next service…

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How to Legally Maximize Warranty Reimbursement in 2025 with Leonard A. Bellavia 22:07

17d ago22:07

22:07

In this episode, my guest is Leonard A. Bellavia, Esq., Founding Partner at Bellavia-Blatt, PC and the voice behind DealerLaw.com. With tariffs tightening their grip, market volatility, and OEMs playing hardball, the automotive world feels a bit like walking through a minefield right now. But Len brings clarity, strategy, and a whole lot of hard-ea…

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Why Technician Videos Are the Secret to Doubling Service Revenue with Liza Borches 23:47

24d ago23:47

23:47

Ever wondered why some service departments are raking in higher revenue while others are struggling to keep up? The secret might be hiding in plain sight — and it’s all about technician videos. In today’s episode of the Fixed Ops Roundtable, Sarah Vantine sits down with Liza Borches, CEO of Carter Myers Automotive, to uncover how a simple yet power…

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Why the Future of Service Is No Longer in the Dealership with Nolan Armpriester 16:06

1M ago16:06

16:06

My guest in this episode is Nolan Armpriester, Director of Operations at Kinley Automotive Group in Pennsylvania—home to the #1 mobile service operation in the country. In this episode, we dive into how Nolan and his team scaled a mobile service department from one van to over 30 mobile units, executing more than 35,000+ repair orders annually—with…

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Beyond Exceptional: The New Blueprint for Automotive Customer Experience Success with 18:31

1M ago18:31

18:31

What if your service department could create experiences so powerful... customers would never dream of going anywhere else? In this episode of the Fixed Ops Roundtable, I’m thrilled to sit down with none other than Moazzam Abu Bakar — best-selling author, customer experience futurist, and one of the brightest minds reshaping the retail auto industr…

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How Dealerships Can Boost Profit and Speed in 2025 with Randy Kobat 16:38

2M ago16:38

16:38

The used car game is shifting—and the dealers winning today are doubling down on operational excellence. In this episode of the Fixed Ops Roundtable, I sit down with Randy Kobat, CEO and President of Repair OnDemand, to dig into what it really takes to streamline reconditioning in 2025. From skyrocketing parts costs to shrinking margins, we’re feel…

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Top 10 Ways to Supercharge Your Online Parts & Accessories Sales in 2025 with Aaron Watters 15:43

2M ago15:43

15:43

In this episode, I’m joined by none other than Aaron Watters, CEO of OEM Interactive, who’s bringing the heat with a David Letterman-style countdown: the Top 10 ways to kickstart your online parts and accessories sales in 2025. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Why a dedicated parts phone line m…

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How UVEye Is Creating Trust and Efficiency in Dealerships Through Automated Vehicle Inspections with Rob Hubbell 22:58

2M ago22:58

22:58

In this episode, my guest is Rob Hubbell, Vice President of Sales at UVEye, and we talk about how one of the most cutting-edge technologies in automotive is completely transforming the way dealerships inspect vehicles — from the service lane to F&I, and even loaner fleet management. UVeye is a cutting-edge computer vision company specializing in au…

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How Dealerships Are Boosting CSI & Revenue with Lyft, with Jared Levi 16:36

2M ago16:36

16:36

What if your service department could boost CSI scores, improve efficiency, and increase daily revenue—all by eliminating your shuttle? In this episode, I’m joined by Jared Levi from Lyft Business, alongside my co-host Sarah Vantine, for a powerful deep dive into how Lyft is transforming the retail automotive experience for dealerships nationwide. …

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Derek Simonds: How Numa Is Transforming Fixed Ops with AI-Powered Agents 23:39

2M ago23:39

23:39

What if your service drive could talk back, solve problems before they happen, and never miss an appointment again? That's not science fiction — that’s Numa. In this episode of the Fixed Ops Roundtable, I sit down with the brilliant Derek Simonds, alongside Sarah Vantine, to talk about one of the hottest topics at NADA this year: AI-powered phone s…

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David Roemer: Why Collision Trade-Ins Are a Goldmine for Dealerships 19:20

3M ago19:20

19:20

In this episode, I’m joined by David Roemer Founder and CEO at Collision Vehicle Exchange, Don Andres, and my co-host Sarah Vantine for a conversation that’s been missing from the Fixed Ops Roundtable: the collision repair business. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: For years, consolidators like…

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John Traver: How to Build an Engaged, High-Performing Team in 2025 26:00

3M ago26:00

26:00

John Traver is the father of the modern-day BDC (Business Development Center) and CEO of Traver Connect. If you’ve ever wondered how to build a business development strategy that actually drives results, John is the guy to learn from. With decades of experience helping dealerships across the country improve customer experience, increase service pro…

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The Fixed Ops Power Play: How BG Products is Helping Dealers Win Big with Tim Allbritten 22:45

3M ago22:45

22:45

In this episode, I'm joined by Tim Allbritten, Director of OEM Business Development at BG Products, Inc., to unpack the game-changing impact BG is having on dealership service departments across the country. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: What if you could boost service drive efficiency, incr…

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Ryan Maher: How Top Dealers Are Using Recalls to Drive More Revenue in 2025 23:25

3M ago23:25

23:25

In this episode my guest is Ryan Maher, the powerhouse CEO behind BizzyCar. Ryan isn’t just a leader—he’s a disruptor turning what most view as a headache—a recall notice—into a secret weapon for dealer profitability and customer retention. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Ryan and I dive into …

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Run Toward the Fire: David O’Brien on Culture, Coaching, and Dealership Success 15:24

4M ago15:24

15:24

In this episode, I sit down with my friend and industry powerhouse, Dave O’Brien, CEO of Woven Solutions. We get real about what it takes to fix results where they matter most: your people, your culture, and your leadership. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: What if the secret to dealership succ…

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Matt Gray: Is Your Dealership’s Customer Experience Ready for 2025? 21:26

4M ago21:26

21:26

In this episode , I sit down with Matt Gray, OEM Program Director at Better Car People, to unpack the game-changing strategies that are shaping fixed operations in 2025. From the rise of AI-powered voice assistants to the importance of emotional intelligence in service interactions, Matt shares actionable insights that will help your dealership bui…

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John Fairchild: The 90-Day Game Plan for for Dominating Fixed Ops in 2025 and Beyond 22:14

4M ago22:14

22:14

In this episode, I’m joined by John Fairchild, a Fixed Ops High-Performance Coach and the mastermind behind Fairchild Automotive Solutions. John has spent decades helping dealerships optimize their service departments, increase profitability, and build accountability-driven teams that consistently perform at the highest level. Today, we’re diving d…

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Where’s My Car? Revolutionizing Transparency in Fixed Ops with Colin McElhatton 19:10

4M ago19:10

19:10

On this episode I sit down with Colin McElhatton, CEO of Mobile Dealer Data (MDD), to discuss how his groundbreaking tools are transforming fixed operations by bringing dealership processes into the 21st century. From real-time vehicle tracking to cutting-edge customer communication, Colin’s solutions are built to reduce bottlenecks, boost efficien…

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Bethany Johnson: The Secret Science Behind Better Appraisals (and How to Get It Right!) 14:50

5M ago14:50

14:50

In this episode I sit down with the incredible Bethany Johnson from vAuto by Cox Automotive—a dynamic leader whose passion for innovation in automotive retail is nothing short of contagious. Whether you’re a single-store dealership or managing a sprawling group of rooftops, this conversation is packed with actionable insights that could transform t…

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Turning Reconditioning into a Profit Powerhouse with Dennis McGinn & Josh DeYoung 25:31

5M ago25:31

25:31

In this episode I’ve got two absolute powerhouses joining me on the Fixed Ops Roundtable. First up, Dennis McGinn, the founder of Rapid Recon, a guy who’s been leading the charge in transforming how dealerships think about reconditioning. Alongside him is Josh DeYoung from Velocity Automotive, a hands-on expert who’s been in the trenches with deale…

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How to Transform Your Dealership's Fixed Ops with Smart Technology 22:33

5M ago22:33

22:33

On today’s episode, I’m joined by two incredible guests you don’t want to miss. First, we’ve got Colin McElhatton, the founder of Mobile Dealer Data, who’s been making waves in the industry with cutting-edge tools that take the guesswork out of dealership service operations. And we’re also welcoming Ed Roberts, COO of Bozard Ford-Lincoln, someone I…

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Bill Demaree: How to Build a Winning Fixed Ops Team 18:36

5M ago18:36

18:36

This week, I’ve got a special treat for you. I’m sitting down with Bill Demaree, the Corporate Director of Fixed Operations at Tom Wood Automotive Group. With nearly four decades of experience in the industry, Bill has seen it all—from pumping gas at a full-service station to running the fixed ops strategy for a massive 30-store group. Trust me, yo…

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Jason Fayling: How Skaivision’s Visual AI Spots and Solves Inefficiencies Across the Dealership 18:19

5M ago18:19

18:19

In this episode of the Fixed Ops Roundtable, I sit down with Jason Fayling, CTO and Co-Founder of Skaivision, to lift the hood on the groundbreaking technology reshaping service lanes across the automotive world. Jason isn’t just talking about AI—he’s redefining it with Visual AI, the same tech that powers self-driving cars, tailored to solve the b…

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Brian Kramer: Lessons from Carvana to Future-Proof Your Dealership 18:59

6M ago18:59

18:59

What if you could transform your dealership into a powerhouse of efficiency, profitability, and customer satisfaction—without reinventing the wheel? In this episode of the Fixed Ops Roundtable, I sit down with Brian Kramer, EVP of Dealer Growth at Cars Commerce and General Manager of Accu-Trade, to explore how dealers can take cues from industry di…

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Tom Kline: Are Your Dealership’s Hidden Risks Costing You Millions? 25:12

6M ago25:12

25:12

Tom Kline is a renowned risk and compliance expert in the automotive retail industry. As the founder of Better Vantage Point, Tom specializes in helping dealerships protect their assets, reduce risks, and ensure long-term profitability. His unique approach blends deep industry knowledge with practical solutions, allowing dealers to navigate the oft…

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Tyler Nathan: Avoid Costly Warranty Mistakes 23:15

6M ago23:15

23:15

Tyler Nathan is the Director of Marketing at Jupiter Warranty Management, a leading company revolutionizing how dealerships handle warranty operations. With years of experience in the automotive industry, Tyler is passionate about helping service departments streamline their processes, increase profitability, and keep technicians happy. 👉 Register …

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Tim Jackson: Dude, Where’s My Flying Car? 28:49

6M ago28:49

28:49

Hey there, friends—welcome back to the Fixed Ops Roundtable! You’re going to want to buckle up for this one because we’re diving into a conversation that’s equal parts fascinating, futuristic, and downright practical. This episode, I’m joined by a great friend of the industry, Tim Jackson—author of Dude, Where’s My Flying Car? and past President/CE…

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Randy Kobat: The Blueprint for Faster Vehicle Reconditioning 16:40

7M ago16:40

16:40

Randy Kobat is the visionary CEO and President of Repair OnDemand, who’s leading the charge in revolutionizing dealership operations. Randy is the man behind one of the industry’s most transformative tools—the BlueDriver device. With over one million units sold and 26 million scans performed, it’s safe to say Randy knows a thing or two about innova…

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David Farabaugh: The 3-Year Secret to Maximizing Service Advisor Success 18:17

7M ago18:17

18:17

David Farabaugh is the VP of Operations at ESI-Q, a company deeply embedded in the automotive industry. With over two decades of experience, David is a respected figure, renowned for his data-driven approach to understanding dealership workforce dynamics. His ongoing work with the NADA workforce study has provided invaluable insights into automotiv…

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Steve Greenfield: The Future of Automotive Retail 19:38

7M ago19:38

19:38

Steve Greenfield is the General Partner of Automotive Ventures, a company focused on investments in automotive technology. With decades of experience in the automotive retail space, Steve is also the author of The Future of Automotive Retail, where he explores industry trends and advises dealers on navigating the technological changes reshaping aut…

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Euwart Anderson: How Vehlo’s Suite is Empowering Dealers to Win 19:17

7M ago19:17

19:17

Euwart Anderson is the driving force behind Vehlo’s impactful footprint in the automotive industry. With a robust background that includes finance, SaaS for various industries, and a keen focus on enhancing dealership operations, Euwart’s leadership has positioned Vehlo at the cutting edge of fixed ops innovation. Since joining Vehlo four years ago…

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Sandy Angello: Redefining Leadership in the Automotive Industry 18:19

8M ago18:19

18:19

You know that feeling when you meet someone who’s been in the industry for years and yet their passion burns just as brightly as day one? That’s exactly what happened in this episode with the incredible Sandy Angello, Vice President and Dealer Operator of Pohanka Automotive Group, and the rising star, Katrina Ness, from Northwood University. 👉 Regi…

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Mike Maroone: The Next Big Shift in Automotive Retail 19:16

8M ago19:16

19:16

What happens when a seasoned automotive titan like Mike Maroone looks at the future of car dealerships? How do rising costs, electric vehicle (EV) challenges, and cutting-edge technologies redefine the dealership landscape? In this engaging episode, Mike Maroone, Chairman of Maroone USA, shares his insights on what it takes to thrive in a rapidly e…

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Derek Simonds: How NUMA is Revolutionizing Dealership Success Through AI 22:32

8M ago22:32

22:32

Derek Simonds is the Executive Vice President Automotive at NUMA, a company that’s truly revolutionizing the way dealerships operate with Generative AI. I’m talking about AI that doesn’t just help run the business but transforms customer experience, builds lasting relationships, and boosts performance across the board. You’ll hear us get into how A…

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Anthony Blubello: The Secrets to Building a Thriving Online Parts Business Empire 16:47

8M ago16:47

16:47

Anthony Blubello is the Parts Director at BMW and Mini of West Chester, Pennsylvania. He has become an influential figure in the automotive parts industry, thanks to his innovative approach, dedication to e-commerce, and unwavering commitment to providing top-notch customer service. From humble beginnings, Anthony’s career trajectory is a testament…

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Andrew Wright: What is the Future of Car Buying? 23:03

9M ago23:03

23:03

Andrew Wright, with a career spanning over 25 years in the automotive industry, is the dynamic force behind Vinart Dealerships' growth and innovation. As a second-generation dealer, Wright has expanded his influence beyond the dealership floor to significant roles such as the Chairman of the Hyundai Dealer Council. His visionary leadership is marke…

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Don Andres: Why Service Departments Fail to Grow 18:06

9M ago18:06

18:06

Don Andres is the President of Auto SCT Consulting and Training and the author of Why Service Departments Fail to Grow. With decades of experience in fixed operations, Don has worked with countless dealerships across the country to refine their service departments, improve performance, and increase profitability. His passion for leadership training…

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Andy Baldassarre: What Makes BG Products the Best Choice for Dealers 19:29

9M ago19:29

19:29

In this episode, I’m thrilled to sit down with Andy Baldassarre, the Director of Marketing and Training at BG Products, Inc. Known for their industry dominance and relentless pursuit of excellence, BG Products continues to set the bar high. If you’re in the automotive industry or manage a dealership, you’ll want to hear what Andy has to say about t…

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How to Maximize Revenue in Your Service Departments 27:37

9M ago27:37

27:37

In this episode, I had the pleasure of sitting down with Maureen Martin, Vice President of Strategic Alliances, and Trevor Shannon, Product Manager at Dynatron Software, to discuss the pressing challenges and lucrative opportunities within fixed operations. Dynatron, a name synonymous with driving dealership profitability, has been instrumental in …

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How to Protect Your Dealership from Margin Compression 22:02

9M ago22:02

22:02

In this episode, I’m joined by two industry heavyweights, Dennis McGinn, Founder of Rapid Recon, and Josh DeYoung of Velocity Automotive - Driven by Vehlo. Together, we dive deep into one of the most pressing challenges facing dealerships today: margin compression. As dealerships across the country grapple with shrinking margins, this conversation …

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David Reinicke: How Automotive Warranty Network Can Transform Your Dealership Success 23:55

10M ago23:55

23:55

What if the key to maximizing your dealership’s profitability was hidden in your warranty claims process? In this episode we have the pleasure of speaking with David Reinicke, the President of Automotive Warranty Network (AWN). AWN has been a cornerstone in the automotive industry, providing top-notch warranty claims management services to dealersh…

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Tully Williams: The Evolution of Customer Experience 18:37

10M ago18:37

18:37

What if the secret to success in Fixed Ops wasn’t just in the latest technology, but in the way we connect and communicate with our customers? How does turning the camera around—literally—transform the way we do business? As the automotive industry continues to evolve, so must our approach to customer service and employee engagement. This episode d…

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Dale Smith: Why Are Multi-Point Inspections Such a Big Deal? 20:29

10M ago20:29

20:29

Dale Smith is a seasoned Training Program Manager and BG University Instructor at BG Products, Inc. With extensive experience in automotive service training, Dale has played a vital role in advancing the standards of customer service and operational efficiency across the industry. His work at BG University focuses on equipping service professionals…

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Allie Peters: Rising Through the Ranks (VP Cavender Auto Group) 16:11

10M ago16:11

16:11

Allie Peters is a dynamic leader in the automotive industry, currently serving as the Vice President of Service Operations for Cavender Auto Group. With over 13 years of experience, Allie has a unique path that started with a degree in communication and psychology and led her to become one of the most respected figures in her field. Recognized as o…

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Micah Tindor: How to Enhance Appraisal Accuracy and Drive Service Revenue 18:55

11M ago18:55

18:55

How can accurate appraisals transform your dealership’s profitability? Are you leveraging fixed ops to maximize your margins? In this episode we dive deep into these critical questions with Micah Tindor, Senior Director of Strategic Planning at Cox Automotive, Kelley Blue Book Instant Cash Offer. Micah Tindor is a seasoned expert in strategic plann…

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Tiffany Peeler: How Brooke.ai is Transforming Dealership Operations 23:22

11M ago23:22

23:22

Tiffany Peeler is the Vice President of Sales and Operations at Brooke.ai. With a deep understanding of the automotive industry, Tiffany leads the charge in integrating advanced digital voice assistant technology into service scheduling. Her insights and experience have been instrumental in developing Brooke.AI 2.0, a tool that promises to enhance …

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Building a Purpose-Driven Fixed Ops Agency with Aaron Watters 19:24

11M ago19:24

19:24

Aaron Watters is the visionary President of OEM Interactive, a purpose-driven fixed ops digital marketing agency. With a career spanning decades, Aaron has dedicated himself to creating environments where both employees and partners thrive. His latest venture, FixedOpsJobs.com, is a testament to his commitment to solving industry challenges and fos…

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Building a Best-in-Class Service Department with Ed Roberts and Damon Egan 17:52

11M ago17:52

17:52

What makes a successful automotive service department? How do industry leaders stay ahead of the curve in a rapidly evolving market? Join me, Ted Ings, as I dive deep into these questions and more with two remarkable guests Ed Roberts who is the Chief Operating Officer at Bozard Ford Lincoln, and Damon Egan Serving as the Service Manager at Sherwoo…

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David O’Brien: The Power of Effective Daily Team Meetings 21:23

12M ago21:23

21:23

David O’Brien is a visionary in the automotive service industry, with a rich history of innovation and leadership. As the Co-Founder and Board Chairman of Quantum5, he has been instrumental in reshaping how dealerships approach service operations, customer retention, and team collaboration. His experience spans from being part of the legendary Pat …