Best The Overdueing It Team Podcasts (2025)

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Perth verdict is in, now Brisbane awaits 34:07

Play Pause

21h ago34:07

34:07

Ed and Corb assess Pat Cummins’ likely pink-ball return but how will Australia rotate their quicks with Hazlewood waiting in the wings and selection pressure building fast? Mitch Marsh comeback chat gets a reality check, while the pair unpack Matt Renshaw’s backing of Usman Khawaja and what it really means for Australia’s opening future. Elsewhere,…

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Saved our best for LIVE 52:54

2d ago52:54

52:54

Ed and Corb go big in person with the faithful in Sydney. Who will retire by end of series (hint: maybe Australians)? Opening conundrums? England’s ego on trial, what’s the verdict?Across the 2025-26 Ashes series, ABC Grandstand cricket commentator Corbin Middlemas is joined by Ed Cowan to bring you all the highlights and match analysis to keep you…

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Copywriter Holiday Dinner Survival [Rewind] 30:18

4d ago30:18

30:18

Raise your hand if you’ve ever told someone you’re a “copywriter” and 5 minutes later you realize they think you’re a copyrighter. 🙋🙋‍♂️🙋‍♀️ We want to help you avoid that situation and ALL the others like it. That’s why Kate and I had the brilliant-beyond-brilliant idea to put together not one podcast episode this week but five super-short episode…

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'Brand over brains': England's refusal to learn 41:42

6d ago41:42

41:42

As England reckons with a humbling series defeat, the commitment to the Bazball ethos seemingly remains intact within the group. Ed and Corbin analyse the refusal to learn lessons from Perth and what that might mean for the team's hierarchy. The team marvels at Travis Head's historic innings and dig into the left hander's importance before unpackin…

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Ashes D2: 1st Test - Travball Head-lines as Australia surf the chaos wave 25:00

2d ago25:00

25:00

Australia claim a volatile series opener after a Travis Head batting masterpiece capitalised on brilliant bowling from Mitchell Starc and Scott Boland. What now for England and what next for injured Usman Khawaja? Ed Cowan joins Corbin Middlemas from Perth.Across the 2025-26 Ashes series, ABC Grandstand cricket commentator Corbin Middlemas is joine…

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Ashes D1: 1st Test - Starc shines, Stokes stars in manic opener 18:35

9d ago18:35

18:35

19 wickets, 300 runs and pure chaos in Perth. Mitch Starc took seven, Ben Stokes grabbed five, Usman Khawaja's back spasms dislocated Australia's batting and Wood-Archer made Australia sweat.Across the 2025-26 Ashes series, ABC Grandstand cricket commentator Corbin Middlemas is joined by Trent Copeland to bring you all the highlights and match anal…

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From Teaching to Copywriting While Facing Life’s Biggest Tests - Joanna's Story (Episode 256) 26:00

11d ago26:00

26:00

What a privilege it is that you and I get to exist on the planet at the same time as Joana. And when you listen to this episode of the Build Your Copywriting Business podcast, I think you’ll get why. Like many of us, Joanna craved more of what’s most important in life: time with family. A teacher and mom of three, Joanna is proof that we don’t need…

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Jim's Ashes Special: The 2005 nailbiter at Edgbaston 17:12

11d ago17:12

17:12

The history of the Ashes is littered with moments that have defined and intensified the rivalry between the two nations. As we anticipate what those moments might be in the 2025-26 series, Jim Maxwell has been looking back at some of his favourite Ashes memories. In the final part of this series, he and Corbin Middlemas remember England's victory a…

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37 - A Passion for Romance with Alice Fraser 53:37

11d ago53:37

53:37

Host Emily chats romance (what else?!) with, and learns a cricket joke from, international comedian, writer, podcaster, and all-around super cool human, Alice Fraser, author of A Passion for Passion. Overdueing It is a project funded by the Rhode Island Office of Library and Information Services and is produced by library staff around the Ocean Sta…

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Ashes anticipation peaks as the injury rollercoaster continues 50:34

13d ago50:34

50:34

Corbin and Ed go deep in their Ashes preview as Australia's injury predicament deepens. With three quicks sidelined, we unpack how Australia will manage its attack as a Brendan Doggett debut looms. Corbin asks Ed to pick who might have a bigger impact with the bat, Travis Head or Harry Brook? The pair make their predictions for the first Test and t…

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Jim's Ashes Special: Shane Warne and amazing Adelaide 16:00

15d ago16:00

16:00

As we gear up for the 2025-26 Ashes, legendary commentator Jim Maxwell is looking back at his favourite moments from this storied rivalry. In part five of this series, Jim and Corbin Middlemas look back to 2006 when Shane Warne bowled Australia to a series win in Adelaide.By Australian Broadcasting Corporation

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Hazlewood’s good, Wood’s warming, the Ashes are incoming 46:09

16d ago46:09

46:09

Josh Hazelwood might have been cleared for the opening Ashes Test, but Corbin and Ed reckon his scare has laid bare different headaches for Australia. The English picture is more precarious. Frequently injured England star Mark Wood is already struggling with hamstring issues. How the tourists manage Wood and Jofra Archer looms as critical. The pai…

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Voice AI that customers love: How Fin Voice is transforming Credit Repair Cloud's CX 13:12

16d ago13:12

13:12

Voice support has long been the toughest channel to scale. Bobby Stapleton, Senior Director of Customer Support at Intercom, sits down with Rizwan Sherif, Director of Customer Experience at Credit Repair Cloud, to discuss how Fin Voice has transformed their phone support through instant, 24/7 responses. They also discuss building trust when handlin…

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How to Write Scroll-Stopping Social Media Bios and Posts 31:29

18d ago31:29

31:29

If you’re going to spend time on social media, my friend, make it count. As you’ve liiiiikely experienced, social media is a major time suck by design. No one is immune. One minute I’m looking at a business owner’s account for tips on hiring, and the next thing I know it’s been 30 minutes and I’ve watched: 👰‍♀️ Wedding highlights from a couple I do…

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Jim's Ashes Special: Ben Stokes at Headingley 16:30

18d ago16:30

16:30

As we get ready for the 2025-26 instalment of the famous Ashes rivalry, legendary ABC commentator Jim Maxwell is looking back on his favourite Ashes moments from his time loving the game. In this episode, Jim and Corbin Middlemas reflect on a masterful innings from Ben Stokes in 2019 that secured England a famous victory at Headingley.…

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Over prepared, under prepared, salad rolls and Corbin returns 44:15

20d ago44:15

44:15

Corbin Middlemas is back as the gents break down England and Australia's Ashes preparation or lack of, ahead of the first Test in Perth. The pair discuss who will and won't play the first Test in Perth, wrap up the Sheffield Shield action and go deep on what's the secret to a great salad roll.Across the 2025-26 Ashes series, ABC Grandstand cricket …

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Jim's Ashes Special: Border and Thompson's almost miracle 17:45

22d ago17:45

17:45

With the 2025-26 Ashes on the horizon we are discussing legendary commentator Jim Maxwell's top six Ashes moments from his more than 50-year career. In episode three, he and Corbin Middlemas revel in Allan Border and Jeff Thompson's almost miracle at the MCG in 1982.By Australian Broadcasting Corporation

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Using Copywriting as a Launchpad to Consultancy - Catching Up with Adele (Episode 254) 41:56

25d ago41:56

41:56

I don’t like to play favorites, but according to the data, one of our most-watched student stories of all time was with Adele and her now-husband Jake (you can watch that original episode right here). The two of them were super kind enough to share what it was like shifting from a completely unrelated job into copywriting—and supporting a loved one…

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Building trust in AI, one conversation at a time 14:39

25d ago14:39

14:39

It's been proven that showing customers what AI can do is the key to earning their trust. In this episode, Ruth O’Brien, Senior Director of AI Support at Intercom, talks with Matt Leggett, CX AI & Digital Director at The Access Group, about how support teams can help customers overcome hesitation around AI. They explore the pivotal role simulation,…

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Jim's Ashes Special: A Bob Massie Masterclass 19:48

25d ago19:48

19:48

The countdown is on to the 2025-26 Ashes series, and we are asking legendary ABC commentator Jim Maxwell to count down his six favourite Ashes memories. Jim and fellow ABC commentator Corbin Middlemas look back at some of the moments that have defined this rivalry. Part two follows Jim to Lords in 1972 where he watched from the stands as Bob Massie…

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36 - Vanessa Lillie, Author of THE BONE THIEF 37:24

25d ago37:24

37:24

Host Lauren chats with bestselling author Vanessa Lillie to discuss her latest book, The Bone Thief. They talk about the book, repatriating historic Indigenous artifacts, Vanessa's writing process, and the importance of self-care when writing about traumatic events. In the Last Chapter they discuss the seasonally appropriate topic: If you could hav…

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Another Dog(gett) in the fight 49:16

27d ago49:16

49:16

Ed is joined once again by Trent Copeland to unpack all the big stories from the Sheffield Shield, including the rise of Brendan Doggett. Could a Test debut be on the cards this summer? The guys also dive into England’s seemingly cursed tour of New Zealand, the Aussie women’s shock World Cup exit, and the biggest news of the week - tickets are now …

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Live from Pioneer: How a unified Customer Agent will transform the entire customer lifecycle 17:02

1M ago17:02

17:02

What if every customer interaction – from sales to success – could be handled seamlessly by one Customer Agent? In this episode, Franka Martinovic, Director of Customer Support at Intercom, sits down with Rati Zvirawa, Director of Product Management at Intercom, to discuss the bold vision behind this reality we're moving towards with Fin. They disc…

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Creativity vs. Consumption: Are You Overdue for an Unplug? (Episode 253) 23:41

1M ago23:41

23:41

OK, if you’re honest with me, I’ll be honest with you: How many podcasts, emails, newsletters, trainings, etc.etc.etc. are on your “to listen/watch/read” list? Last I checked, I had 103 podcast episodes downloaded. Kate told me her Goodreads “want to read” list currently sits at 398 books. Will I listen to some of those podcasts? Absolutely. Will K…

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The lid's off for Hoff 45:30

1M ago45:30

45:30

Good luck facing Josh Hazlewood this summer, England. With Corby on a break, Ed is joined by Trent Copeland to unpack the ODI series against India - and the big takeaway? Josh Hazlewood looks in ominous touch heading towards the Ashes. The guys break down all the key talking points from the series, including Sharma and Kohli’s poetic SCG farewell, …

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Jim's Ashes Special: Bairstow and Carey 19:45

1M ago19:45

19:45

What’s your favourite Ashes moment? As part of the lead in for the 2025-26 series, legendary ABC commentator Jim Maxwell is breaking down his six favourite memories from a career spanning more than five decades. In this six part special, Jim and Corbin Middlemas pull apart the moments that have defined a famous rivalry. Part one is the saga that ha…

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Live from Pioneer: AI is a long overdue promotion for customer service 14:54

1M ago14:54

14:54

AI is giving customer service a long-overdue promotion. But what does that really mean? In this episode, Leanne Harte, Senior Manager of Customer Support at Intercom, sits down with Guneet Singh, VP of Customer Experience and Care at AppFolio, to discuss how AI is transforming support from a cost center into a growth engine. They unpack how to reth…

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President of the Slow Turtle Club - Elyse's Story (Episode 252) 53:11

1M ago53:11

53:11

I need to get one thing out of the way: Elyse is the self-described president of the Slow Turtle Club™. If I were to give her a title, it’d be president of the Really-Cool Canadian Copywriters Club™. In all seriousness, if you’ve ever felt like everyone else is speeding ahead while you’re still like, “where do I even start?!” then, Elyse is going t…

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35 - F*cked Up Fairy Tales the Book! With Liz and Jade Gotauco 50:27

1M ago50:27

50:27

Host Dave is joined by Liz and Jade Gotauco to learn about F*cked Up Fairy Tales, Liz's debut book based on her wildly popular TikTok series by the same name and illustrated by Jade. They also get into their respective efforts using their art to shine a light on neglected stories, Jade's work as a scrimshander, and gentle television competition sho…

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The Australian summer of cricket has begun 49:32

1M ago49:32

49:32

The countdown to The Ashes is well and truly underway, but while we wait, we've got a short-format series against India to enjoy. Did Corbin and Ed like what they saw in the first ODI against India? Sheffield Shield players are still auditioning for a national call up, who can catch the selectors' eye? And does Cam Bancroft need to take a breather …

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Live from Pioneer: AI is handling complexity we never thought it could 24:09

1M ago24:09

24:09

We used to believe only humans could solve messy, high-stakes customer problems. But what happens when AI Agents prove they can do this too? In this episode, Declan Ivory, VP of Support at Intercom, and Natalie Hurst, Senior Director of Customer Success at Nuuly, unpack how, with AI handling ever more complex customer interactions, the world of cus…

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Fin Conversations Ep4: Fin Procedures in practice 11:15

2M ago11:15

11:15

Ruth O’Brien, Senior Director of AI Support at Intercom, and Declan Ivory, VP of Customer Support at Intercom, dive into Fin Procedures – a powerful new way for Fin AI Agent to handle complex, multi-step queries. Hear how Intercom’s own support team is using Procedures in practice, and the impact customers are seeing so far – from higher resolution…

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Lessons from Nicki's new freelance client (Episode 251) 48:52

2M ago48:52

48:52

You may have heard me say that I only verrrrrry occasionally take on freelance clients. (Supporting students in the Comprehensive Copywriting Academy is my #1 job!) So, when I tell you this one was too good to pass up you know it’s goooood. On this episode of the Build Your Copywriting Business podcast, I’m telling you all about it. And I’ll be hon…

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All eyes on Pat Cummins and Australia's Women's World Cup record-breaking win 45:59

2M ago45:59

45:59

With Pat Cummin's back injury most likely to rule him out of some Ashes matches, Trent Copeland and Ed Cowan take you through the next tier of players who will be closely monitored to step up into the squad. As the General Manager of Sydney Thunder, Trent shares how they secured Ravi Ashwin for the entire Big Bash season. Plus, the team bring you t…

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Inside Pioneer 2025: Exploring what's next for customer experience 16:54

2M ago16:54

16:54

Intercom's Senior Director of AI Support, Ruth O’Brien, and VP of Customer Support, Declan Ivory, recap Pioneer, our summit for AI customer service leaders. They cover the announcement of Fin 3, the best-performing AI Agent capable of handling the most complex queries, our vision for a Customer Agent future, ideas on AI as a convergent force, and m…

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A Major Midlife Shakeup from Teaching to Copywriting - Vikki's Story (Episode 250) 37:10

2M ago37:10

37:10

By Filthy Rich Writer

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34 - Coalition Building for Legislative Change 52:36

2M ago52:36

52:36

Host Meg Hamlin-Black talks to Nicole Dyszlewski, Professor & Assistant Dean for Curricular Innovation at Roger Williams University School of Law, about building a broad coalition to advocate for legislative change, working to pass the Freedom to Read Act in the 2025 Rhode Island General Assembly session. They also get into graphic novels as access…

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The great Australian bat-off is on! 46:02

2M ago46:02

46:02

Sheffield Shield is back for another season, who's auditioning for a spot in the Ashes? Teddy and Corbin take you through their rankings of prospective players who could be opening for Australia. Plus, you'll hear the wash-up from the New Zealand v Australia T20 series and the latest on the Women's ODI World Cup.…

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The Copywriter’s Guide to Showing Up (Strategically) on Social (Episode 249) 34:16

2M ago34:16

34:16

If the thought of “showing up on social” makes you want to toss your phone out the window … you’re not alone. Here’s the truth: social media can help you grow your copywriting business—but not in the way most people think. (And if you’re OVER social media, then skip this episode. You DO NOT have to be on social media to have a thriving business, no…

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Is England’s Ashes squad (gulp) good? 43:21

2M ago43:21

43:21

‘This is England’s best chance in a long time to take the urn home.’ Teddy and Corbin break down England’s newly announced 16-man squad for the Ashes this summer. We also update our race to open the batting rankings. Are we getting a bit nervous about these Ashes? Maybe…By Australian Broadcasting Corporation

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Smooth scaling: How Intercom manages 500+ product launches a year 23:53

2M ago23:53

23:53

In this episode of The Ticket, Ruth O’Brien, Senior Director of AI Support, is joined by Sean Reid, New Product Introduction Program Manager, and Beth-Ann Sher, Senior Knowledge Manager, to unpack how Intercom handles 500+ product launches a year. They share how the NPI (New Product Introduction) process enables both Fin and human teammates to deli…

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Police Officer to Copywriter—without Pitching - Martin's Story (Episode 248) 36:35

2M ago36:35

36:35

I have been just as burned out as the next person. Before I became a copywriter, I was working at a health club, but my mental health was at its lowest. So, I related so deeply to Martin. Martin spent 15 (!!!) years as a police officer. To say he was burned out is an understatement. On this episode of the Build Your Copywriting Business podcast, he…

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33 - Hispanic Heritage Month with RI Latino Arts 33:05

2M ago33:05

33:05

Host Dave talks to Marta Martinez, Executive Director of RI Latino Arts, and Maria Cotto, bilingual children's librarian at Pawtucket Public Library, about Hispanic Heritage Month and the Rhode Island Latino Books Award. They also talk about their love of documentaries and how it feels to find a mirror to your own experiences in books. In the Last …

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Are all runs created equally? 47:08

2M ago47:08

47:08

It’s raining runs in Aussie cricket - hundreds from Sam Konstas, Marnus Labuschagne, and more! But as Ed asks: are all runs created equal? We dive into the recent run frenzy, update our race to open the batting standings, size up the old enemy, and check in on Captain Pat’s back worries.By Australian Broadcasting Corporation

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Are You Missing the Most Important Part of the “Let Them” Theory? (Episode 247) 28:24

2M ago28:24

28:24

You’ve probably heard Mel Robbins’ “Let Them” theory by now. (If not, pick up a copy or get on your library’s waitlist—trust us, there’s a waitlist for good reason!) Let them underestimate you. Let them judge. Let them do their thing. It’s a powerful mindset shift—but it’s only the beginning. On this episode of the Build Your Copywriting Business p…