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Veterinary Innovation Podcast

Veterinary Innovation Podcast

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The Veterinary Innovation Podcast covers the most interesting, exciting, and controversial topics in the industry today. Veterinary technology entrepreneurs Shawn Wilkie and Dr. Ivan Zakharenkov chat with industry leaders and innovators about the biggest challenges they’re facing - and how they’re overcoming them.
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THIS WEEK... A proposed 'law' in the ACT would require all dogs to have a minimum of three hours of human contact daily! But how would it be monitored? Plus... Remember the movie '101 Dalmatians? Well 'Krypto The Superdog' has re-ignighted dog adoptions! Also this week... It's coming up to Pawgust 2025. Find out how you can help Guide Dogs AU raise…
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THIS WEEK... Recently a 5 year old child was bitten while she and her mum were visiting friends. The child’s ok but authorities are considering whether the dog should be put down? Should they? Plus... Imagine being fined $100,000 because YOUR dog injured another - what happened? Also this week... Imagine taking your dog with you on an aeroplane... …
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What if the most effective way to innovate in veterinary medicine isn't to start something new, but to take something that already works and make it work better? This week, Shawn Wilkie and Dr. Ivan Zak explore insights from Luke Hedlund, the Founder of Tucannon Partners, about exactly that approach. Luke is looking for one business within vet med …
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*** RADIO 2SM PET SEGMENT #23 WITH KAYE BROWNE *** THIS WEEK... Dogs love to smell don't they?... But what motivates them and can you train your dog to do 'Scent-Work'? PLUS... Some people think they just have to fill a bowl with kibble or a can of dog food – and think - that’s enough? Dog’s fed, he/she will be fine… really? So what about bones, ar…
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*** RADIO 2SM PET SEGMENT #22 WITH KAYE BROWNE *** This week: Some medications for our pets can be very helpful, but how long should we keep them on them and is it safe to stop their meds? And Spiders!... Is there an easy and safe way to keep them out of the house? Also this week... Cats might seem to be able to look after themselves, but sometimes…
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*** RADIO 2SM PET SEGMENT #21 WITH KAYE BROWNE *** This week: Dangerous ‘rat lungworm’ infections in dogs in Sydney are on the rise…research pointing to heavier rainfalls in recent years. Kaye explains what to watch for to keep pets – and people -safe. Also this week... Good news in the global fight to find better and cheaper ways to detect cancer …
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This week, Shawn Wilkie and Dr. Ivan Zak chat with Dr. Michael Blackwell from the University of Tennessee, and the Director of AlignCare Health Inc., about the increasing challenges families face in accessing veterinary care and how the One Health model offers a transformative solution. Dr. Blackwell explains that many of the barriers to care stem …
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*** RADIO 2SM PET SEGMENT #20 WITH KAYE BROWNE *** This week: Finally – we can rest in peace WITH our much-loved pets! New laws in NSW mean it’s now legal to share our grave with our pet’s ashes. And what puts a smile on lots of dogs’ faces? Rolling in poo! But why do dogs do it? And how to – hopefully – stop it! PLUS: Cats – so many secrets – and …
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Veterinary clinics are facing growing pressure from chaotic workflows, missed calls, scattered forms, and burned-out front-desk teams. This week, Shawn Wilkie and Dr. Ivan Zak sit down with James Merchant, co-founder of ClinicWise, to explore how deeply integrated, AI-powered tools are helping practices streamline client communication, automate rep…
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This week: (Full Transcript below!) Sydney Councils want tougher fines for unrestrained dogs in public places and owners not picking up their dogs'poo. Posties under attack - approx. 44 dog attacks a day! Aus-Post will arm all their people with a protective citronella spray by the end of July '25 PLUS: The avoidable pet health issues costing pet pa…
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This week, Shawn Wilkie and Dr. Ivan Zak connect with Cory Pinegar from Teem about how veterinary clinics can reduce overhead and improve reliability by outsourcing administrative tasks to remote teams. Cory shares how Teem’s model uses structured training, real-time performance data, and an empathy-first approach to create scalable support without…
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This week: Tails on our pets are so cute aren't they?... but why do they have them and what do they mean? And now that winter is upon us, how can we deal with rodents 'safely' - eg; no poisons!? Also this week... Got a black or dark coloured dog? could you find them if they got off-lead at night? And 'paw-lickers'... Why do they do it and is it a s…
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This week, Shawn Wilkie and Dr. Ivan Zak welcome Lea-Ann Germinder, Founder and President of Germinder & Associates, Inc. They chat about the complex challenges and transformative potential of Responsible AI (RAI) in veterinary medicine. Drawing from her PhD research and presentation at Cornell’s SAVY Symposium, Germinder outlines the ethical gaps,…
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This week: Kaye shares some key tips to keep pets happy, warm and pain-free over winter including food and grooming! Plus... What's the secret to chill-proofing indoor & outdoor dog-beds and what's re the alternative options to help pets deal with monster rain/storms? Finally.. Dog-jackets – practical options to keep you and the pooch happy. 00'00"…
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This week, Shawn Wilkie and Dr. Ivan Zak talk with Mark Hines from baxtr about how veterinary clinics can use technology to streamline their operations and improve access to care. Mark shares how baxtr’s software helps independent practices create custom subscription wellness plans with predictable monthly payments, automated communication, and les…
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THIS WEEK: (Full transcript below) Recently Ron's Producer Jessie's dog Moon, recently developed an abscess and required surgery. Kaye explains why abscesses are so common and that pets can get sepsis poisoning if not treated sooner rather than later. Kaye also talks about the benefits of having a 1st Aid Kit always handy plus some easy ways to kee…
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THIS WEEK: Got a 'Scooter'?? you know, those dogs (or cats) that rub their 'bum' on the floor, beds or carpet?? It's probably diet related and affecting their anal glands! Kaye explains some solutions to stop 'scooters' in their tracks! PLUS... Why do dogs (& cats!) wee outside their designated places - like inside on the carpet or lounge legs! Dog…
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THIS WEEK: YUK!... How dirty water bowls can leave your dogs' sick! It's true... while we tend to just 'fill it up every day', there are a number of hidden dangers not cleaning them every day as Kaye explains. PLUS... Why both dogs & cats (and kids!) benefit from regular play sessions... and is it possible to actually 'train' a cat like we do with …
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This week, Shawn Wilkie and Dr. Ivan Zak chat with Steve Castillo from Profit Solver about how veterinary practices can uncover hidden profits through precise, evidence-based pricing strategies. Steve shares how his patented software — already implemented in over 3,700 clinics — uses real financial data and time-motion studies to optimize service f…
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THIS WEEK: (Full transcript below) Training '101' Just like kids, it takes time... and patience! - to train a dog. Given the recent 'disaster' of being left alone at home and causing a LOT of damage, Jessie sought the help of a professional dog trainer and gives Kaye an update on her new dog Moon's training progress! Plus; Older pets. Is it ok to a…
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This week, Shawn Wilkie and Dr. Ivan Zak welcome James Kademan from Veterinary Receptionists to discuss how his specialized virtual receptionist service is helping veterinary clinics overcome staffing shortages, reduce front desk burnout, and improve client communication. James also shares how AI tools like real-time transcription and chatbots are …
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THIS WEEK: Prefer to read? Scroll down for the Full Transcript! Does your dog rely on your company 24/7?... So many neighbour disputes happen due to howling/barking dogs, but there are a few ways to help solve the problem. Ron's Producer Jessie's new dog Moon is a rescue. Jessie & her partner went out recently to a radio 'dinner' event - it was the…
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This week, Shawn Wilkie and Dr. Ivan Zak chat with Maria Morgan, co-founder of Passpaw, about how veterinary teams can turn international pet travel documentation from a time-consuming task into an efficient, team-led, and profitable service. As more clients travel with their pets post-pandemic, many practices either avoid these certificates entire…
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This week, Shawn Wilkie and Dr. Ivan Zak sit down with Dr. Kemba Marshall, veterinarian, DEI expert, and author of “Diversity, Equity, and Inclusion in Veterinary Medicine”, to explore how psychological safety — the #1 trait of high-performing teams and the focus of the P chapter of her new book — drives innovation, improves patient care, and reduc…
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THIS WEEK: How much are you willing to spend on your pet? We all like to think we’d always do the best for our furry friends no matter the price…but it appears our attitude and our spending has more to do with our age. Latest surveys of the various generational groups indicates the youngies are more willing to shell out than Baby Boomers – and if g…
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This week, Shawn Wilkie and Dr. Ivan Zak chat with Andy Bond from BestyBnB, a tech platform providing confidential, in-home pet care during crisis situations. Andy shares how they've created a "HIPAA-compliant Airbnb for pets" supporting pet owners facing domestic violence, mental health challenges, or housing issues by partnering with social servi…
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This week, Shawn Wilkie and Dr. Ivan Zak welcome Dr. Kristin Welch, the founder of DVM STAT Consulting, for a deep dive into how teleconsultation is transforming access to specialty care in veterinary medicine. They explore the unique benefits of doctor-to-doctor virtual consultations, how AI is being used to streamline the review of complex medica…
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THIS WEEK: Dog attacks can be very scary.... Even for dogs! But what is the safest thing to do and how can you avoid getting bitten yourself? Kaye explains many of the available options to keep you and your dog safe. PLUS... Are you getting ready to go away this Easter?... While there are plenty of options for pets to be 'house-sat' or boarded in k…
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01'24" - READY TO GO STORM BAG FOR PETS 03'07" - CHOOKS MAKE GREAT PETS 05'58" - PUDGY PUSSIES! 07'58" - WHY BOXES FOR CATS ARE GOOD THIS WEEK: Kaye re-caps her recent 'flood experience' in Hervey Bay QLD, so with the recent storms floods & even fires across the country it reminded her of the benefit of having a 'Ready To Go Storm Bag' for our pets…
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THIS WEEK: Got a 'Podgy Pussy' or 'Dumpling' shaped dog? It could be putting their health seriously at risk – even shortening their life. Kaye explains what you can do about it but more importantly, why! PLUS... You've got a smartphone, but what about your pet?. The world’s first 'smartphone for pets' was launched at the recent MWC 2025 (Mobile Wor…
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*** RADIO 2SM BREAKFAST SEGMENT #7 WITH Kaye Browne *** THIS WEEK: Back in Episode 5 we talked about dealing with grief after losing a pet... Well moving forward a few weeks, Ron's Producer Jessie reveals how she has since adopted a new family member. PLUS... DO you sleep with your pets? Is it safe?… Kaye explains the plusses and minuses we all sho…
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*** RADIO 2SM BREAKFAST SEGMENT #6 WITH Kaye Browne *** THIS WEEK: The RSPCA has announced the last very popular 'Million Paws Walk' will be held the 25th May '25 Kaye explains why and what the future options might be. PLUS... All pet owners need to check where their pet's microchip ID's are registered with the closure of HomeSafeiD. Check out how …
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THIS WEEK: Some sad news as Breakfast host Ron's Producer Jessie reveals how her dog Tank suddenly and unexpectedly passed away last week from a suspected heart-attack. PLUS... Kaye talks about the benefits of pet loss grief counsellors who help adults and kids alike deal with death plus what do we do with our much loved pet's bodies and what optio…
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This week, Shawn Wilkie and Dr. Ivan Zak chat with Dr. Andrew Ciccolini from Serenity Vet, a new relief platform that uniquely combines a marketplace connecting veterinarians with employers and a business suite featuring financial planning tools for both. They discuss why relief work is growing, how Serenity Vet differentiates itself with features …
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THIS WEEK: With Valentines day approaching, Kaye has a few tips to keep both dogs & cats safe! And do you have a 'solo' pet?... How are they coping? PLUS... Kaye also talks about 'Social Etiquette' - what our dogs (& their 'handlers') need to know about being safe aroud other dogs and people. 0'00" Welcome and Valentines Day Dangers Particularly Ch…
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Bit of extra fun this week as Ron Wilson's Producer Jessie gets some 'doggy tips' from Kaye on the 2SM Breakfast show. THIS WEEK: What makes a good family pet and 'does size matter'! Kaye also talks about the best foods for pets generally and Ron wants to know if there are dating apps for lovers of pets! PLUS... Kaye also talks abut the best cat si…
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Kaye's back again with 2SM Breakfast show host Ron Wilson, where she talks about the basics of training dogs, why they like and need daily routines... PLUS... Do we need Dog Licenses... the call to licence owners with specific breeds has caused a lot of controversy! 0'00" Welcome and Introducing Kaye Browne + Training Pets 1'40" Why Dogs Need Routi…
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This week, Shawn Wilkie and Dr. Ivan Zak joined by Chuck Rich from Greysteel to discuss current trends in veterinary real estate, including the sale-leaseback model, navigating corporate acquisitions, and strategies for practice owners to unlock equity and plan for retirement or expansion. Learn more about GreySteel. Chuck Rich recommends “Extreme …
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In this initial segment on the 2SM Breakfast show with Ron Wilson, Kaye Browne talks about storm safety for our pets, and what to do when you know a storm is approaching plus what products are now available to help with 'storm-phobia' in our pets... PLUS... Back to work or school can be very stressful for our pets, especially dogs. But what can we …
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This week, Shawn Wilkie and Dr. Ivan Zak chat with Ryan Salvino, the co-founder of VetTalk Software, about their automated client education system that integrates with veterinary practice management systems. Ryan shares how VetTalk improves compliance, reduces staff workload, and ensures better pet care through pre and post-appointment educational …
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Is a Poodle healthier than say a Chihuahua?. What about a Cavilier King Charles Spaniel compared to a Beagle or a Boxer? Dogs are not 'dogs' when it comes to health issues. Sometimes it's just genetics -eg; "in the breed" - at other times it could be poor breeding generally or even cross-breeding. So which breeds are generally more expensive to ins…
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This week, Shawn Wilkie and Dr. Ivan Zak welcome Dr. Emily Hubbard, the Chief Medical Officer at Veterinary Innovative Partners (VIP), to talk about fostering healthy communication, conflict resolution, and leadership in veterinary practices. Dr. Hubbard shares how VIP supports autonomy, empowers hospital teams, and advances the veterinary field th…
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This week, Shawn Wilkie and Dr. Ivan Zak joined by Dr. Rory Lubold, Founder of Affordable Pet Labs, a company dedicated to making diagnostic testing more accessible and affordable for pet owners nationwide. They discuss breaking barriers to veterinary care — both in terms of cost and accessibility — and how their in-home blood collection and at-hom…
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This week, Shawn Wilkie and Dr. Ivan Zak welcome Aoife Caulfield, Partnerships and Acquisitions Lead at Village Vets Ireland, to talk about building partnerships, challenges of consolidating practices, innovative practice ownership models, and the future of veterinary in Ireland. She also shared insights on the importance of leadership, networking,…
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This week, Shawn Wilkie and Dr. Ivan Zak are joined by Suvi Irvine, Clinical Development Manager at Blue River PetCare, to discuss how AI innovations provide a path forward to increasing efficiency, reducing burnout, and improving care access without compromising staff well-being. Learn more about Blue River PetCare. Suvi Irvine recommends YouTube …
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This week, Shawn Wilkie and Dr. Ivan Zak welcome Price Fallin, Co-Founder and Chief Innovation Officer at Otto (formerly TeleVet), where he shares the journey of Otto, a leading workflow automation platform. He discusses the challenges of rapid growth, the impact of COVID-19, and how automation can unlock new opportunities for veterinary practice e…
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This week, Shawn Wilkie and Dr. Ivan Zak are joined by Joseph Faiella, Chief Commercial Officer at Moichor, to discuss advancements in veterinary diagnostics using AI technology. Joe explains how Moichor provides fast, reliable cytology and pathology results, offering a flexible, affordable, and accessible diagnostic option for practices of all siz…
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This week, Shawn Wilkie and Dr. Ivan Zak welcome Ryan Leech from First 100 Consulting, a veterinary industry consultant and host of The Bird Bath podcast. Ryan shares insights from his consulting experience, discusses the intricacies of veterinary industry trends, technological advancements, and the effects of AI on the field. He also explores futu…
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This week, Shawn Wilkie and Dr. Ivan Zak are joined by Julia Loew, the Senior Vice President of Commercialization Services at MWI Animal Health, a division of AmerisourceBergen. Together, they discuss MWI’s shift toward technology-driven solutions and its innovative sustainability initiatives, including the sustainable tote delivery program. Julia …
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This week, Shawn Wilkie and Dr. Ivan Zak chat with Aaron Pugh, the CEO of Vet Together, about the vision for transforming veterinary conferences by creating a business-focused event tailored to independent hospitals and vendors. He shares the unique challenges smaller practices face, the innovative conference format, how it’s disrupting traditional…
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