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Warehouse And Operations As A Career Podcasts
'My Duvet Flip,' the careers show. Join Jack Parsons as he delves into an enthralling discussion with people and their careers, where we explore some of their most memorable instances of making mistakes and the valuable lessons they gained from them.
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Hello everyone, and welcome back to Warehouse and Operations as a Career. I’m Marty, and today we’re talking about something that reaches far beyond the warehouse floor, beyond any title, and beyond the company walls, we’re talking about leadership. Now, when you hear the word leader, most people instantly think of a boss, a supervisor, or someone …
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Grip It, Slide It, Lift It: Forklift Attachments
12:07
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12:07What do you think of when you think of forklifts? I’m sure a lot of us picture those forks sliding into a pallet, lifting it up, and moving it across the dock or racking it in the air to a reserve location. But the forklift can do so much more than just move and store pallets. I’m Marty T Hawkins with Warehouse and Operations as a Career. And today…
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Matt Madrigal, CTO at Pinterest: From Pizza Shop to Leading 580 Million Users
36:52
36:52
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36:52Episode Guest: Matt Madrigal is the Chief Technology Officer at Pinterest, where he leads product management, engineering, and infrastructure for the platform. With a career spanning eBay, Google, and Fanatics, Matt is a seasoned e-commerce and tech leader passionate about building positive, high-impact user experiences. Episode Timestamps: 0:00 In…
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Co-CEO and Managing Director at Homes for Students: Building a student living empire
52:18
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Llorayah Timbou-Faucher, Degree Apprentice at M&S: The Job That Feels Like Home
24:12
24:12
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24:12Episode Guest: Llorayah Timbou Faucher is a Degree Apprentice at Marks & Spencer who started as a quiet Christmas temp and is now inspiring future leaders. Her story is one of confidence, curiosity, and creating memorable moments for customers and colleagues alike. Episode Timestamps: 0:00 Introduction 0:47 Starting as a Christmas Temp at 18 2:05 N…
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Kayte Houghton, Payroll Lead at M&S: No GCSEs, No Degree, No Limits
25:48
25:48
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25:48Episode Guest: Kayte Houghton is the Payroll Lead at Marks & Spencer, where she’s risen from admin assistant to leading payroll for 65,000+ colleagues. A champion of resilience, Kayte’s journey from council house to career leadership shows what’s possible when passion meets opportunity. Episode Timestamps: 0:00 Introduction 0:49 Kayte’s Early Life …
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Kate Goolnik, Food Graduate at M&S: Dyslexia, Deadlines & Doing What Feels Right
21:59
21:59
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21:59Episode Guest: Kate Goolnik is a Food Business Graduate at Marks & Spencer with a passion for how food gets from supplier to shelf. From night shifts in nightclubs to store openings and sandwich logistics, Kate’s story is one of resilience, curiosity, and drive. Episode Timestamps: 0:00 Introduction 0:48 Starting Out in Nightclubs During Uni 2:15 L…
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Alice Grennan, Fashion Graduate at M&S: The Squiggly Career That Landed a Dream Job
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22:24
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22:24Episode Guest: Alice Grennan is a Fashion, Home & Beauty Product Graduate at Marks & Spencer, where she’s building a multifaceted retail career. From lava flows to sustainable fashion, Alice’s squiggly career path is powered by passion, resilience, and confidence. Episode Timestamps: 0:00 Introduction 0:48 Alice’s First Job at 13 — The £5 Paper Rou…
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Jhorvis Tyrell, Warehouse Operative at M&S: From Prince’s Trust to Proud Picker
17:40
17:40
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17:40Episode Guest: Jhorvis Tyrell is a Warehouse Operative at Marks & Spencer who started through the Prince’s Trust programme. From overcoming nerves to becoming a confident team player, he’s passionate about helping customers get their orders on time — every time. Episode Timestamps: 0:00 Introduction 0:50 Meeting M&S Through the Prince’s Trust 1:45 …
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Tom Coltman Store Manager M&S - HIGHRES Full Episode My Duvet Flip Ready.mp4
24:19
24:19
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24:19Episode Guest: Tom Coltman is a Store Manager at Marks & Spencer, having risen through the ranks from work experience to leadership in just seven years. He's passionate about building confidence, resilience, and opportunities for the next generation of retail leaders. Episode Timestamps: 0:00 Introduction 1:21 Tom’s First Job — From College to Reta…
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Hello everyone, and welcome back to Warehouse and Operations as a Career. Today, I want to talk about turnover. I’m not talking about the dollars it cost , the HR paperwork, maybe some orientation expenses. Some look at just the expense of it. But in operations, we know there’s more to it. Turnover isn’t just about dollars. It’s about disruptions, …
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Jane Mustoe, Senior Technology Director at Tesco: Inside the Labs Powering 3,000+ Stores & 330,000 Colleagues
35:31
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35:31Episode Guest: Jane Mustoe is Director of Technology at Tesco, where she leads teams focused on enabling functions and driving innovation through cutting-edge tech. With a background spanning financial services and retail, she’s passionate about building products that truly connect with customers. Episode Timestamps: 0:00 Introduction 0:46 Meet the…
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Hello all! Welcome back to Warehouse and Operations as a Career. I’m Marty, and I’m glad you’ve chosen to spend a few minutes with us today. Now, I was sitting down the other day thinking about a simple question: Why do we work? Of course we work for a paycheck. But when you dig in a little deeper, there’s more to it. A lot more, actually. So today…
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Nicola Green, Chief Communications Officer at Virgin Media O2: Lessons From 18 Years of Breaking the Rules
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40:05Episode Guest: Nicola Green is the Chief Communications and Corporate Affairs Officer at Virgin Media O2, where she leads all internal and external communications, brand PR, and public affairs. With over two decades of experience, she’s a driving force behind major industry campaigns and a passionate advocate for building trust through authentic co…
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Marty here with Warehouse and Operations as a Career. I want to start off by saying a huge “thank you” to every truck driver out there. This week, Sept 14th thru the 20th, is National Truck Driver Appreciation Week here in the states, and I can’t think of a better time to talk about just how important our drivers are, not only to the supply chain b…
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Adrian Goddard, Commercial Director at CIPP: How to be an authentic leader in the workplace
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42:07Episode Guest: Adrian Goddard ACIPP is the Commercial Director at the Chartered Institute of Payroll Professionals (CIPP), where he leads commercial growth strategy, bringing together sales, marketing, and events to deliver value for members, partners, and the wider payroll community. With over 20 years of cross-sector commercial expertise and more…
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Here we are in week 37, about to end the 3rd quarter of 2025. I’ve always found this time of year to be an important part of the year in the light industrial fields. The kids just went back to school, people are starting to think about, and plan for the upcoming holidays. I noticed this week that jobs are opening up. Staffing agencies are flooding …
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Warehouse and Operations as a Career the podcast. Marty T Hawkins here. We need to get to a lot of questions being sent in regarding several of the positions we’ve been speaking on so I’ll try and get something put together in the next couple of weeks. I had to charge our equipment over at the distribution training center this week, so I thought of…
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Hey everyone, Marty here with Warehouse and Operations as a Career. As we continue our series on job descriptions, task, and their opportunities, I thought we’d stick with transportation as a topic. Tonight, I want to dig into a position that doesn’t always get the spotlight but is absolutely critical across several industries, the driver helper. I…
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When we talk about logistics, warehousing, and distribution, transportation is the vital link that keeps everything moving. Without trucks on the road, vans on the streets, and skilled professionals planning routes, freight doesn’t move, and shelves don’t get replenished. While warehouses store and organize, transportation makes the connection to c…
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Joanne Musselle, Group Chief Underwriting Officer at Hiscox: The Maths Behind the World’s Biggest Risks
36:32
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36:32Episode Guest: Joanne Musselle is the Group Chief Underwriting Officer at Hiscox, where she oversees global underwriting strategy and risk management. With more than two decades in the industry, Joanne is passionate about mentoring future leaders and showcasing insurance as a career that powers progress. Episode Timestamps: 0:00 Introduction 0:46 W…
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Laura Shaw, Head of Digital Trading at Hiscox UK: Lessons From 12 Careers in One Company
24:34
24:34
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24:34Episode Guest: Laura Shaw is Head of Digital Trading at Hiscox UK, where she leads the integration of technology and broker relationships to drive growth. With over 25 years at Hiscox, she has held 12 different roles, championing change and the development of future talent. Episode Timestamps: 0:00 Introduction 0:09 Why Laura said yes to My Duvet F…
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Steve Parry, Group Claims Director at Hiscox: Inside the Secret World of Insurance Claims
40:05
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40:05Episode Guest: Steve Parry is Group Claims Director at Hiscox, where he leads global claims operations with a focus on fairness, innovation, and helping customers navigate challenges. Episode Timestamps: 0:00 Introduction 0:33 Steve’s first job in Manchester 1:29 Why Steve chose insurance over the family business 2:37 Starting in claims with just £…
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Chris Loake, Group CIO at Hiscox: How to Run Towards the Hard Stuff
36:12
36:12
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36:12Episode Guest: Chris Loake is the Group Chief Information Officer at Hiscox, where he leads global technology, data, and cybersecurity. With a career spanning finance, banking, and technology, Chris is passionate about resilience, adaptability, and building winning teams. Episode Timestamps: 0:00 Introduction 0:43 Chris’s first ever podcast 1:17 Fr…
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James Brady, Property Divisional Director at Hiscox: How to Stand Out in a Competitive Job Market
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34:02
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34:02Episode Guest: James Brady is the Property Divisional Director at Hiscox, where he leads underwriting and strategy across the UK property market. With over 18 years at Hiscox, James has built teams, led growth, and championed insurance as one of the world’s best-kept career secrets. Episode Timestamps: 0:00 Introduction 0:41 James on demystifying i…
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Cath Frost, COO at Hiscox UK: Why Insurance Could Be Your Dream Career
36:52
36:52
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36:52Episode Guest: Cath Frost is the Chief Operating Officer at Hiscox UK, where she leads over 400 people across operations, data, change and customer service. With a career spanning finance and insurance, Cath is passionate about building high-performing teams and creating brilliant customer experiences. Episode Timestamps: 0:00 Introduction 0:41 Cat…
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My Duvet Flip x Hiscox Takeover Trailer.
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Here we are in the middle of the 3rd Quarter already. Schools are starting back up here in the states, the summer vacations were great, visiting with all the friends and family was a bit exhausting and everyone’s getting ready for that final push through to the holidays next quarter. I mention all that because this is a unique time of year regardin…
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Valerie Michie, CEO at Choice Care Group: Why Care Work Is the Most Underrated Job in Britain
44:32
44:32
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44:32Episode Guest: Valerie Michie is the CEO of Choice Care Group and a passionate advocate for the power of social care careers. With a background in leadership across multiple sectors, she’s committed to making care more visible and accessible for the next generation. Careers at Choice Care Group: https://bit.ly/45epykU Episode Timestamps: 0:00 Intro…
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Welcome back to another episode of Warehouse and Operations as a Career. I’m Marty, and today we’re going to shine a well-deserved spotlight on a role that might not always get the recognition it deserves—but one that most large warehouses relies on. We’re talking about the floor sweeper/scrubber, the man or woman behind that buzzing machine who gl…
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Jane Kielty, CEO at Aon UK: What 20 Years in One Company Taught Me
39:31
39:31
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39:31Episode Guest: Jane Kielty is the CEO of Aon across the UK, Ireland, and South Africa, bringing over 20 years of experience in insurance, pensions, and reinsurance. She is passionate about early careers, client service, and inspiring purpose-driven work. Episode Timestamps: 0:00 Introduction 0:45 First meeting Jack & flipping the duvet (literally) …
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Inbound Dispatchers and Outbound Dispatchers
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10:04It’s week 31 of 2025. Welcome back to Warehouse and Operations as a Career, I’m Marty, and today we’re diving into two important yet often misunderstood roles within the warehouse world—Inbound Dispatchers and Outbound Dispatchers. Now, if you’ve worked in a distribution center, chances are you’ve interacted with one or both of these dispatch teams…
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Jon Holt, UK CEO at KPMG: From Serving Pints to Becoming Partner
45:49
45:49
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45:49Episode Guest: Jon Holt is the UK CEO of KPMG, where he leads a team of over 16,000 professionals. With more than 30 years at the firm, Jon brings a reflective, values-led approach to leadership. Episode Timestamps: 0:00 Introduction – Jon Holt joins My Duvet Flip 1:28 Starting out washing dishes in a Yorkshire pub 3:10 What Jon learned behind the …
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Hey all, Marty T Hawkins here, and welcome back to another episode of Warehouse and Operations as a Career! We’ve spent the mid-week in Bolingbrook Illinois, and I am dreading heading back to the Texas July heat this evening! Today we’re taking a closer look at three important but often underrated roles within the warehouse. These are the kinds of …
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Adolfo Hernandez, Group CEO at Capita PLC:
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35:33Episode Guest: Adolfo Hernandez is the Group CEO of Capita PLC, known for his people-first leadership and transformation-driven mindset. With a global career spanning tech giants and turnaround challenges, he champions curiosity, innovation, and purpose-led growth. Episode Timestamps:0:00 Introduction 1:20 Adolfo’s first job: lessons from behind th…
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Ruth Marvel, CEO at The Duke of Edinburgh's Award: Empowering Futures with Compare the Market
39:35
39:35
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39:35Episode Partners 📊 Compare the Market Discover how you can make a difference at Compare the Market, the company behind one of the UK’s most popular comparison sites. From tech and data to marketing and operations, they’re on a mission to simplify decisions for millions. https://bit.ly/4i53Svj Disclaimer: The content provided on Duvet Flip is for in…
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Lahiru Ranasinghe, Director of Sustainability at easyJet
34:14
34:14
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Thanks for stopping in at Warehouse and Operations as a Career again, I’m your host Marty and we have a lot of ground to cover today! I hope everyone is having a great week. Can you believe we’re almost through the 1st month of the 3rd quarter of 2025 already. What week are we in, let’s see, 29, week 29 is coming to a close. Today I thought we’d ta…
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Hey again, Marty here with Warehouse and Operations as a Career. We work, that’s how the world works. I’ve had the fortune of working in the light industrial industry or the warehouse and transportation fields for my entire career, over 45 years. I’ve errored, messed up, been irresponsible, negative at times and I consider myself more than lucky fo…
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Warehouse and Operations as a Career. I’m Marty, and it has been a bit. Life and careers both are why we work. Over the last 7 months, well, off and on longer than that I guess, referring to my lack of weekly episodes, a lot has changed in both life and careers for a lot within our manufacturing, production, and distribution industries. Today I’d l…
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Francesca White, Managing Director at Porky Whites: How Sausages, Setbacks & Self-Belief Made Me a Leader
47:31
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47:31Episode Guest: Francesca White is the Managing Director of Porky Whites, a third-generation family-run food business where she’s leading with creativity, resilience, and a deep-rooted love for great-tasting sausages. Episode Timestamps: 0:00 Introduction 1:20 Growing up in a family of butchers 2:52 From slicing ham to mastering butchery 4:00 The ar…
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Sales Director at Utility Aid: Kindness Over Ego and Why I'm Helping Reshape UK Energy for Good
43:31
43:31
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43:31Episode Guest: Sally-Ann Beaver is the Sales Director at Utility Aid, where she champions energy solutions for charities and not-for-profits. With a deep passion for people and decades of experience, she’s dedicated to creating impact through kindness, leadership, and advocacy. Episode Timestamps: 0:00 Introduction 0:54 Welcome Sally-Anne Beaver to…
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Anna Blackman, Chief Operating Officer at CIPFA: How to Earn The Power of Speaking Up
38:25
38:25
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38:25Episode Guest: Anna Blackman is the Chief Operating Officer at CIPFA, with over two decades of experience leading transformation and championing people-centric leadership. She is known for her sharp insight, warmth, and unwavering commitment to making workplaces better for everyone. Episode Timestamps: 0:00 Introduction 0:44 Meet Anna Blackman: COO…
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Meet the Halo people showcasing the culture of a multibillion-pound private company
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29:14Episode Guest Episode Timestamps Episode Partners Check out the latest from Halo: https://halograduates.com and https://www.instagram.com/halonextgen/ Disclaimer: The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or c…
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Martin Björnberg, CFO at Handelsbanken UK: What Tennis Taught a Top Banking Exec About Leadership
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52:16
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52:16Episode Guest: Martin Björnberg is the Chief Financial Officer of Handelsbanken UK, where he brings decades of experience in financial strategy, leadership, and operational excellence. His career spans multiple disciplines, including HR and frontline banking, rooted in a passion for ownership and resilience. Episode Timestamps: 0:00 Introduction 0:…
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Group CFO at Schroders: From South African Diamond Mine to Boss managing £778 Billion
39:22
39:22
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39:22Episode Guest: Meagen Burnett is the Chief Financial Officer of Schroders plc, appointed in January 2025 after joining the firm as Chief Operating Officer in 2023. With over 25 years in financial services—including senior roles at M&G plc, JPMorgan, Goldman Sachs, and KPMG—she now oversees Schroders’ finance, operations, technology, and corporate s…
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Claire Darley, Vice President EMEA at Adobe Express: How Courage, Curiosity & 'I Don’t Know' Got Me The Job
50:24
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50:24Episode Guest: Claire Darley is the Vice President of Go to Market and Sales EMEA at Adobe, where she leads strategic initiatives across the region with a focus on transformation and customer-centric growth. Episode Timestamps: 0:00 Introduction – Meet Claire Darley, VP at Adobe 1:24 Humble beginnings – Hairdressing in Scunthorpe 3:40 Moving to Lon…
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Episode Guest Guy Kinnings is the CEO of the European Tour Group (DP World Tour), formerly Deputy CEO and Ryder Cup Director, with a three-decade career in golf leadership, including senior roles at IMG managing global golf operations and elite players. He played a key role in the PGA Tour strategic alliance and the successful 2023 Ryder Cup in Rom…
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Meet the Compare the Market employee who went from Graduate to Senior Manager in just 4 years
39:21
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39:21Episode Guest Barney Martin is a Senior Manager in Marketing at Compare the Market, where he leads brand planning and media strategy. With a strong background in paid media, SEO, CRM, and PR, he has held multiple senior roles focused on brand growth and effectiveness. Previously seconded internationally to Telesure Investment Holdings, Barney bring…
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Nathan Coe, CEO at Auto Trader: Yes, someone listed a tank on our platform
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1:00:14
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1:00:14Episode Guest Jack Parsons interviews Nathan Coe, the Chief Executive Officer of Auto Trader UK, where he has been a driving force behind the company’s operational and technological evolution for over 18 years. Since joining the company, Nathan has held several senior leadership roles including Operations Director and Product & Technology Director,…
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