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10-Minute Tech Comm

UAH Technical Communication

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10-minute interviews with technical communication practitioners, scholars, and innovators. Hosted by Dr. Ryan Weber at the University of Alabama in Huntsville. Visit https://tenminutetechcomm.com/ for transcripts and more information! Contact Ryan Weber at [email protected] with questions, comments, or feedback!
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Some people hear the phrase "technical writing" and think it must be boring. We're here to show the full complexity and awesomeness of being a tech writer. This podcast is for anyone who writes technical documentation of any kind, including those who may not feel comfortable calling themselves tech writers. Whether you create product documentation, support documentation, READMEs, or any other technical content—and whether you deal with imposter syndrome, lack formal training, or find yoursel ...
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The Technical Rapport Archive

Bill Williamson, Scott Kowalewski, Mike Blodgett

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Conversations about technical communication: professional development, career opportunities, program highlights from SVSU's Rhetoric & Professional Writing department, interviews with alumni and others.
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All Things RPW

Bill Williamson

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Discussions of learning and living in the academic programs sponsored by the Department of Rhetoric & Professional Writing (RPW) at Saginaw Valley State University in Michigan. Features interviews with students, faculty, staff, friends, and alumni. Interested in careers in writing and design, media, publishing, and content creation? We have what you are looking for.
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At Open Strategy Partners, our mission is to help you communicate the value of what you do to connect you with the people who need to know about it, and help you grow … personally, professionally, whatever it means to you. This podcast is us figuring out communication, connection, and growth. We want to show you how we go about translating between technical complexity and business value to create strategic communication at OSP. And we want to learn more from our guests.
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In this episode, we explore how AI is reshaping the technical writing profession and what skills will matter most in the coming years. While AI dominates the conversation about the future, we dig deeper into what this means for technical writers, documentation strategy, and career development. Summary: The role of technical communicator is evolving…
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In this solo episode, I share my latest content update progress. I also reflect on all of 2025 hosting this podcast, offering lessons learned about tech writing and myself alongside gratitude to this year’s awesome guests and listeners like you. — I’ve continued my work to update the KnowledgeOwl Support Knowledge Base to align with major navigatio…
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Dr. Kem-Laurin Lubin joins 10-Minute Tech Comm to explain why AI is rhetorical, how it defines humans, and how we can use ethotic heuristics to create more human-centered AI. This conversation is part of the 2025 The Big Rhetorical Podcast Carnival, built around the theme “(Un)tethering Surveillance: Power Dynamics, Emerging Technologies, Social Co…
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In this episode, Fabrizio (from passo.uno) and I discuss the concept of documentation theater with auto-generated wikis, why visual IDEs like Antigravity beat CLIs for writing, and the liberation vs. acceleration paradox where AI speeds up work but creates review bottlenecks. We also explore the dilemmas of labeling AI usage, why AI needs a good ba…
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High-quality documentation reduces support costs and drives product adoption, but traditional feedback methods often fail to capture the full user experience. This episode explores how modern documentation teams are combining AI simulation with human research to understand how different users interact with their docs. Key topics The problem with tr…
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In this episode, I talk with Kate Pond, a software engineer and former park ranger who turned self-documentation into a career superpower. We discuss her practical system of using Google Forms to track daily work and accomplishments, how this helps with performance reviews and job interviews, and why documenting your own work is essential for profe…
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Jennifer Blatz, Lead UX Researcher at BECU and founder of BlatzChatz, joins the podcast to discuss her newsletter, building community in UX, and whether it's worth getting into the UX field at all! Visit https://tenminutetechcomm.com/ for a transcript of the episode. Email [email protected] for more information on the show!…
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This is a recording of our AI Book Club discussion of Nexus: A Brief History of Information Networks from the Stone Age to AI by Yuval Noah Harari, held Nov 16, 2025. Our discussion touches upon a variety of topics, including self-correcting mechanisms, alien intelligence, corporate surveillance, algorithms, doomerism, stories and lists, democracy,…
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In this solo episode, I talk about my latest content update progress. I also reflect on Dennis Dawson’s interview (S3:E22), the ways I'm already using Dennis's tips, and the power of doing small things or repairs to affect larger change. — I’ve continued my work to update the KnowledgeOwl Support Knowledge Base to align with major navigation and UI…
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In this episode, I talk with Dennis Dawson, a technical writer with 40 years of experience who creates the sketchnotes for Write the Docs talks. We talk about how humor and visual elements can make documentation more engaging and memorable, the science behind why graphics help information stick in long-term memory, practical tools and techniques fo…
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This is a recording of our AI book club discussion of Hands-On Large Language Models: Language Understanding and Generation by Jay Alammar and Maarten Grootendorst, held Oct 19, 2025. The book differs from other books in the series in that it's a more technical exploration of how LLMs work, without any ethics discussions. It's less narrative and mo…
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In this podcast episode, Fabrizio Ferri-Benedetti and I chat with guest Anandi Knuppel about MCP servers and the role that technical writers can play in shaping AI capabilities and outcomes. Anandi shares insights on how writers can optimize documentation for LLM performance and expands on opportunities to collaborate with developers around AI tool…
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Dr. Leslie Seawright discusses her new article, co-authored with Amy Hodges and Timothy Ponce, "'Is This Ethical?' New Data on the Ethical Principles and Practices of Document Design." The study updates Sam Dragga's classic 1996 study by asking for participant evaluations of the ethics of hypothetical situations, some taken from the Dragga study an…
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In this solo episode, I share an update on my content update progress. I also reflect on Fabrizio Ferri-Benedetti’s interview (S3:E20) and the ways exploring models like his Seven-Action Documentation model have helped me interrogate my own beliefs about tech writing, the benefits of self-knowledge in becoming a better writer, and the ways that mai…
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This episode explores common time sinks in technical writing and practical solutions to streamline documentation workflows, with a focus on automation and AI tools. Key topics covered Common time sinks identified: Chasing reviewers and SMEs for feedback Constantly shifting priorities and expectations Version control and format conversions (especial…
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We unpack how structured content and metadata make AI useful, reliable, and traceable across complex organizations. Regina and Max join us to connect strategy and tech, from RAG fundamentals to governance that bridges silos and boosts trust. Some highlights: How to define AI readiness Making metadata part of authoring, not an afterthought Why compo…
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In this episode, I talk with Fabrizio Ferri-Benedetti about moving beyond strictly following documentation frameworks to embrace strategic thinking, his Seven-Action Documentation model that prioritizes user needs over content types, and how technical writers can grow and adapt in the AI era while positioning themselves as essential strategic partn…
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Manny graces our show once more to share insights on audio synthesis, a technology that has evolved far beyond robotic voices into sophisticated AI systems. It has made documentation more accessible and enhanced technical communication workflows. Manny and I discuss practical applications, implementation strategies, and ethical considerations for i…
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In this conversational podcast, Fabrizio Ferri-Benedetti (Passo.uno) and I talk about the impact of AI on the technical writing profession. We tackle the anxiety, seen and felt almost everywhere, but especially on Reddit, within the community about job security and analyze the evolution of the technical writer's role into a more strategic context c…
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What happens when AI meets technical writing? It's not the end of the profession—it's an evolution that opens exciting new possibilities for skilled communicators. Kartika Raman, Lead Technical Writer at Salesforce, shares her journey from database administration to technical writing and now to the cutting edge of AI content creation. She explains …
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This is a recording of the AI Book Club discussion about Karen Hao's Empire of AI: Dreams and Nightmares in Sam Altman's OpenAI. The discussion is an informal, casual discussion with about half a dozen people online through Google Meet. You can also read a transcript and other details about the book here.…
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In this solo episode, I share an update on my content update progress. I also reflect on Sarah Walker’s interview (S3:E18) and the concepts of Asteya, giving great service, and going the extra mile. — I’ve continued my work to update the KnowledgeOwl Support Knowledge Base to align with major navigation and UI changes that we rolled out in December…
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Jack Molisani returns to discuss how technical communication careers are evolving with generative AI. He shares practical advice for navigating the changing landscape with pro tips in this era of resume robots and chatbot interviews, while emphasizing that human expertise remains irreplaceable. A resume should be a personal communication from you t…
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Kicking off our season, Manny Silva discusses how agentic AI is transforming technical documentation workflows and explains why human expertise remains essential despite technological advancements. AI agents are tools that extend our capabilities rather than replace technical writers' core skills. Learn why! Some takeaways from this interesting dis…
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In this episode, I talk with Sarah Walker, a technical writer and yoga instructor, about how yoga principles like establishing foundations, respecting people’s time, and embracing practice over perfection can transform your approach to technical writing and help you create more mindful, user-centered documentation. Sarah and I discuss her path into…
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In this solo episode, I share an update on my content update progress. I also reflect on Manny Silva’s interview (S3:E14), Ryan Macklin’s interview (S3:E16), and Liz Argall’s interview (S3:E13) and the importance of learning even when we don't have explicit reasons to do so. — I’ve continued my work to update the KnowledgeOwl Support Knowledge Base…
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This is a recording of our AI Book Club session discussing Kai-Fu Lee's AI Superpowers: China, Silicon Valley, and the New World Order. There are 4 people in this book club discussion, and our conversation focuses on the emerging AI duopoly between the US and China. We share our own US-centric blind spots and weigh the political and cultural implic…
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In this episode of the Cherryleaf podcast, we look at how learning and how teaching is changing. We're going to see a change, and probably a rapid change in what content, staff, and users are given. We'll post a transcript of this episode to the Cherryleaf blog. About Cherryleaf Cherryleaf is a technical writing services and training company. Cherr…
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Learn how Ryan Macklin's "empathy advocacy" framework helps you design documentation that works for users in all emotional states (e.g. anxious, frustrated, exhausted, and curious/distractible) rather than assuming everyone comes to your docs in a perfect state of clarity. Ryan and I discuss his unique path into technical writing, starting from his…
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In this solo episode, I share an update on my content update progress. I also reflect on Nick Graziade’s interview (S3:E12) and Liz Argall’s interview (S3:E13) and the ways these interviews highlight some elements of "good" docs experiences. — I’ve continued my work to update the KnowledgeOwl Support Knowledge Base to align with major navigation an…
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In this special episode of the Cherryleaf Podcast, we're doing something a little different - a curated roundup of recent news, tools, research, and resources especially relevant to technical communicators. 🔔 Highlights & Topics Covered: 🆕 TechSmith Launches Camtasia Online 🛠 Vale Linter Introduces “Views” Feature 📄 Netflix’s Documentation Approach…
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In this episode, I'm talking with Manny Silva, a technical writer who created the "Docs as Tests" concept name and the open-source tool Doc Detective. We discuss how to automatically test your documentation for accuracy, why customer reports of broken docs are actually failed tests, and practical ways to implement automated documentation testing re…
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In this podcast, I chat with Fabrice Lacroix, founder of Fluid Topics, about the evolution of technical communication. Fabrice describes the industry's progression from (1) delivering static, monolithic PDFs to (2) using Content Delivery Platforms (CDPs) that provide dynamic, topic-based information directly to users to (3) developing content not j…
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In this episode, I’m talking with Liz Argall, a writer I connected with at Write the Docs Portland 2025. We talk about working on open source projects, developing good qualitative metrics, her work with a permaculture nonprofit in Uganda, and the ways that being interviewed by a technical writer can make hidden expertise shine. Liz and I presented …
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This is a recording of our AI Book Club session discussing Ray Kurzweil's The Singularity is Nearer: When We Merge With AI. You can watch the recording on YouTube, listen to the audio file, read some summary notes, browse discussion questions, and even listen to a NotebookLM podcast (based on the summary). There are 5 people in this book club discu…
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The way users want to access information may be undergoing a seismic shift. Some have suggested technical communication is rapidly moving towards a question-and-answer (Q&A) paradigm. As user behaviour moves away from reading and towards asking, we discuss how chatbots, AI, and Q&A-driven interfaces are reshaping the expectations and responsibiliti…
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In this episode, I'm talking with Nick Graziade, a technical writer and musician who approaches documentation as a creative endeavor. We explore how his early fascination with Lego instructions and synthesizer manuals shaped his philosophy that technical writing doesn't have to be dry or boring, but can be passionate and innovative work that adapts…
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In this solo episode, I share an update on my content update progress. I also reflect on Sue Brandt’s interview (S3:E10) and on the Write the Docs Portland 2025 conference. — I’ve continued my work to update the KnowledgeOwl Support Knowledge Base to align with major navigation and UI changes that were rolled out in December. I updated an additiona…
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This post describes the key arguments and themes in The Coming Wave: AI, Power, and Our Future, by Mustafa Suleyman, for the AI Book Club: A Human in the Loop. This post not only breaks down the logic but also jumps off into some themes (beyond the book) that might be more tech-writer relevant, such as potential future job titles, areas of focus fo…
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In this episode, I’m talking with Sue Brandt, a former Director of Documentation who’d hired around 60 people when we recorded the episode. We discuss practical strategies for technical writing job applications, what hiring managers are really looking for in resumes and interviews, and how to stand out in today’s competitive job market. Sue and I d…
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In this episode, we dive into responses to the evolving digital landscape shaped by AI in search engines and changes in social media. We explain how Cherryleaf took inspiration from the viral success of the Museum of English Rural Life (Merl) and used AI chatbots to analyse Merl's approach. We share the key lessons learned - such as embracing an au…
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In this solo episode, I share an update on my content update progress. I also reflect on Marcia Riefer Johnston’s interview (S3:E8) and on the idea of docs stewardship as opposed to docs ownership. — I’ve continued my work to update the KnowledgeOwl Support Knowledge Base to align with major navigation and UI changes that were rolled out in Decembe…
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In this episode, I’m talking with Marcia Riefer Johnston, a technical writer who’s worked in our industry for 40 years. We talk about how the profession has evolved since she first started in it, the grammar patterns that have helped her tighten up her writing, and how “creative” writing and “technical” writing are just different expressions of the…
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This post has notes and questions for discussion for More Than Words: How to Think About Writing in the Age of AI, published in February 2025 by Jonathan Warner. Warner's book, which explores what we lose when we outsource writing to AI, is the first book in the AI Book Club: A Human in the Loop.By Tom Johnson
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Dr. Sarah Gunning of Towson University joins the podcast to discuss her recent article "How Do Nonprofit Proposal Writers Learn Their Jobs? Results of a Nationwide Survey and Interviews." Visit https://tenminutetechcomm.com/ for a transcript of the episode. Email [email protected] for more information on the show!…
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🔍 Episode Overview In this episode, Ellis explores how AI agents, especially autonomous AI agents, are reshaping the landscape of technical communication. What are they? How do they differ from traditional AI tools? And crucially, what does their rise mean for technical writers? Blending two recent blog posts, Ellis walks us through emerging tools …
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In this solo episode, I share an update on my content update progress, muse about the similarities between mice infestations and docs projects, and reflect more on Kenzie Woodbridge’s interview (S3:E6) and how we choose what we work on. — Since Episode 5, I’ve continued my work to update the KnowledgeOwl Support Knowledge Base to align with major n…
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In this episode, I’m talking with Kenzie Woodbridge, a documentarian and self-taught accessibility advocate. We talk about how feeling “not expert enough” is no reason to skip content accessibility, four ways you can make your content more accessible right now, and ways you can serve as an accessibility advocate as you review content and work with …
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Summary: In this episode, Ellis Pratt explores the critical issue of data privacy for technical writers using AI tools and chatbots. He delves into the potential risks, from data leaks and copyright infringement to compliance violations and intellectual property concerns. The episode also provides practical solutions and strategies for mitigating t…
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In this solo episode, I share an update on working with content types, muse about the idea of a Documentation Hierarchy of Needs, and reflect more on Janine Chan's interview (S3:E4) and how we talk to ourselves about being tech writers. — I may have overcommitted myself in Episode 3. I have been incorporating content type work into my massive conte…
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