Best Athenahealth Podcasts (2025)

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Episode 37: Empowering women to take control of their healthcare 26:36

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23d ago26:36

26:36

May is Women’s Health Month! In the latest episode of the athenahealth podcast, we talk through significant evolutions in women’s health care in recent years, particularly the way patients are increasingly informed, engaged, and proactive in their care journey. We also touch on the way athenaOne workflows have evolved, and will continue to evolve, …

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Episode 36: Tools to document encounters as you go 16:16

30d ago16:16

16:16

Today we take a deep dive into click-saving tools available to clinicians in athenaOne – including order delegation, text macros, order sets, and saved findings. We find that users who are proficient with these tools tend to be more able to document patient visits as they go, rather than confronting a backlog outside of work hours. Today's episode …

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Episode 35: Get claims created automatically 21:12

2M ago21:12

21:12

The faster you can get claims out the door, the faster you get paid – and when you use Automatic Claim Creation, those claims get out the door with fewer errors, too. In this episode, we look at the tools you have available in athenaOne to get clean claims created faster – including the Automatic Claim Creation feature that allowed a surgery practi…

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Episode 34: Our focus on ambulatory care practices, with CEO Bob Segert 28:08

3M ago28:08

28:08

We're joined for the latest episode of the athenahealth podcast by CEO Bob Segert, who shares his perspective on our focus on ambulatory care practices and how we're leveraging technology to cure complexity for overworked clinicians. Don't forget to mark your calendar for Thrive, coming to Nashville in November. Learn more: https://www.athenahealth…

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Episode 33: Automatically ingest external data into patient charts 16:50

4M ago16:50

16:50

As part of the Spring 2025 Release, we're introducing ChartSync, a new feature that enables clinicians to view data from external sources globally connected to athenaOne and, through automation or with a single click, easily add relevant information into the patient's chart -- translating external data into actionable insights for clinicians at the…

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Episode 32: Managing Clinical Inbox volume 15:21

4M ago15:21

15:21

We hear over and over from clinicians that they got into medicine to work with patients, not to work through tasks or messages in their Clinical Inbox – and yet an enormous amount of time each day and each week often winds up being devoted to those administrative tasks. While we can’t fully eliminate administrative task work, we at athenahealth are…

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Episode 31: Appointment Schedule 25:37

5M ago25:37

25:37

Nearly 2,000 of our practices have fully converted to the new Appointment Schedule functionality already, and we encourage you to be next! In the latest episode of the athenahealth podcast, we talk about the latest improvements to Appointment Schedule and what's on the horizon in 2025 for our fully modernized scheduling workflow. Episode sponsor: C…

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Episode 30: Tips and tricks for Enhanced Self Check-in 11:25

6M ago11:25

11:25

Interested in configuring all of the new tools included in Enhanced Self Check-in for athenaOne? Curious about how your staff can save time by optimizing the way patients can check in for appointments on their own devices? Hear from an athenaOne user (in an interview recorded at Thrive) about how her orthopedics practice leverages Enhanced Self Che…

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Episode 29: Optimize your partnership with your CSM 19:09

6M ago19:09

19:09

Your Customer Success Manager is your biggest advocate – but are you making the most of that relationship? In the latest episode of the athenahealth podcast, we chat with the director of finance at an urgent care organization in Colorado (athenahealth customers since 2009) about how learned to be proactive with her CSM to get the help she needs to …

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Episode 28: How to configure the patient banner in athenaOne 23:42

7M ago23:42

23:42

Your practice is unique, and so your patient banner in athenaOne should be unique as well. As of the Fall 2024 Release during the week of November 11, you’ll be able to add, remove, and rearrange the primary patient banner cards – and even create custom cards, based on the needs of your organization. We sat down at Thrive with a leader at an FQHC i…

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Episode 27: Dr. Bobby Mukkamala of the American Medical Association 24:17

7M ago24:17

24:17

We were thrilled to welcome Dr. Bobby Mukkamala, president-elect of the American Medical Association, who joined at Thrive, our annual user summit in late October. As part of his visit, Dr. Mukkamala discussed a top priority that the AMA shares with athenahealth -- averting Medicare physician payment cuts looming in Congress. To learn more or lend …

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Episode 26: Manage integrations with athenaConnect, in the Fall 2024 Release 32:28

8M ago32:28

32:28

The latest episode of the athenahealth podcast introduces you to athenaConnect, a new tool that will provide a centralized view of your practice’s connections and integrations to and with athenaOne. The My Connections dashboard will provide a comprehensive list of current integrations, enabling users to see their current connections, understand the…

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Episode 25: Thrive 15:48

8M ago15:48

15:48

Thrive, athenahealth’s annual summit, brings together over 2,000 users, partners, and leaders within the healthcare community from across the country in late October to connect, learn best practices, and share new perspectives on some of the biggest challenges that are facing us in healthcare. Register by October 9 at https://web.cvent.com/event/4c…

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Episode 24: Training on athenaOne, tailored to your needs 19:17

9M ago19:17

19:17

We've made numerous updates to our free training offerings for athenaOne customers aimed to help you train both new and tenured staff on athenaOne in a way that best aligns with the needs of your practice. In the latest episode of the athenahealth podcast, we run down the ways clinicians and staff can get the training they need to navigate athenaOn…

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Episode 23: Reducing coding tasks for overworked physicians with "Enhanced Diagnosis" 39:07

10M ago39:07

39:07

You went to medical school to learn to treat patients, not to learn to code claims. In the latest episode of the athenahealth podcast, Dr. Nele Jessel walks through the Enhanced Diagnosis feature (now in testing, and coming to all athenaOne customers in 2025) that aims to reduce the administrative burden on clinicians at a time when value-based car…

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Episode 22: State of the network, with CEO Bob Segert 30:48

10M ago30:48

30:48

Administrative burden is driving rampant clinician burnout. Value-based care programs are becoming more complex. Patients are demanding better tools to engage with their care team. In the latest episode of the athenahealth podcast, CEO Bob Segert provides his perspective on the rapidly changing healthcare industry – and how we plan to support you t…

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Episode 21: Enhanced Self-Check-In features in the Summer 2024 Release 28:44

12M ago28:44

28:44

As of the Summer 2024 Release, your patients will be able to fill out numerous check-in forms digitally – and the information in the forms will flow into structured data fields in athenaOne, reducing or eliminating the need for office staff to input that data in athenaOne. Learn more about what we have planned for Enhanced Self-Check-In workflows i…

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Episode 20: Specialty workflows in athenaOne 20:39

1y ago20:39

20:39

athenaOne is already the most flexible, configurable, and agile solution available to clinicians, but we’re now building comprehensive tools and support models to empower these specialists with the tools they need to provide the best possible patient care. Hear more about our plans to better support specialties like urgent care, women's health, and…

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Episode 19: Digital patient payments make for faster patient payments 26:02

1y ago26:02

26:02

Unlike other day-to-day expenses, medical bills can take patients by surprise -- making it more difficult for them to pay their balances promptly, which in turn puts more work on office staff to collect those payments. In the latest episode of the athenahealth podcast, we walk through some of the tools you have to facilitate digital patient payment…

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Episode 18: Send claims faster as of the Spring 2024 Release 15:40

1y ago15:40

15:40

In the Spring 2024 Release, we're rolling out several features designed to help you get your claims submitted faster and cleaner, ultimately getting you paid faster. Today's podcast goes in-depth on new features like Automatic Claim Creation, the Claim Assistant sidebar, and more -- coming to athenaOne the week of March 18. This episode of the athe…

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Episode 17: Customize your clinical workflows 39:38

1+ y ago39:38

39:38

No two patients are the same, and no two clinicians practice medicine exactly the same way. In our latest episode, Dr. Nele Jessel walks us through ways clinicians and departments can customize workflows like order sets (including making changes at the point of care), questions asked on order entry, vaccine orders, and more. Love the podcast? Leave…

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Episode 16: Bringing patient data to your fingertips 32:43

1+ y ago32:43

32:43

When clinicians have the right patient data at the right time, they can drive better outcomes -- and their organizations can thrive in value-based care programs, too. Get an in-depth look at the athenahealth ecosystem and the way we're partnering with numerous sources of patient data to ensure clinicians have the full story. You can even hear about…

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Episode 15: The athenaOne mobile app 28:34

1+ y ago28:34

28:34

Our goal is to help clinicians spend more time with patients and less time in front of a computer. In a world of micromoments – those seconds and minutes when you’re waiting in line for coffee or walking down the hallway – a little efficiency can add up to hours of time saved each week. Learn more about how the athenaOne mobile app, a comprehensive…

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Episode 14: Clinical workflows in the Fall 2023 Release 14:46

1+ y ago14:46

14:46

The Fall 2023 Release takes place during the week of November 13. For even more information on the Fall 2023 Release, check out the Fall 2023 Release Walk-through or review the Release Centers on the Success Community. Have a topic you want us to cover in a future episode? Email [email protected].…

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Episode 13: Growing and reducing costs via clinically integrated networks 35:12

1+ y ago35:12

35:12

The Alaska Provider Network is a clinically integrated network (CIN) -- a group of independent healthcare providers who collaborate on best practices to improve cost, quality, and patient care, as well as the efficiency and wellbeing of providers. The largest benefit for the members of Alaska Provider Network is access to collective data. Clinician…

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Episode 12: How Medicare cuts could impact your practice 16:56

1+ y ago16:56

16:56

This month, we take an in-depth look on how proposed cuts to Medicare payment rates threaten to jeopardize patient access to care – and your rates of reimbursement. What can you can do about it? Listen to learn more – and visit FixMedicareNow.org for even more information.By athenahealth

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Episode 11: Get paid more, with less work 22:42

1+ y ago22:42

22:42

We know your focus is on caring for the patients in your community -- but we also know you can't provide the best possible care if you're not getting paid for the services you provide. We go in-depth today on tips and tricks for reducing the manual work involved in claim submission and other billing workflows in athenaOne. Don't forget to register …

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Episode 10: Driving digital engagement with your patients 32:52

2y ago32:52

32:52

Now, more than ever, patients are discerning consumers -- and patients want to be able to book appointments, complete pre-appointment tasks, and pay their bills from their digital devices, at their convenience. In this conversation with Curtis Sherbo, who leads the patient experience division at athenahealth, we walk through the tools available in …

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Episode 9: The Summer 2023 Release, with Dr. Nele Jessel 22:47

2y ago22:47

22:47

Get an in-depth overview of the enhancements to clinical workflows -- including the first in a series of updates to the Clinical Inbox -- in athenaOne in the Summer 2023 Release, coming during the week of July 24. To learn more about the new features, check out the Summer 2023 Release Centers on the Success Community Be sure to register now for Thr…

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Episode 8: How we test new features for athenaOne 16:52

2y ago16:52

16:52

Every major enhancement we release in athenaOne undergoes extensive alpha and beta testing with users like you. Want to make your voice heard by getting involved in testing features before they're released to everyone? Interested in learning more about available alpha and beta tests? Check out the Product Research and the Active Alpha/Beta Opportun…

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Episode 7: How your feedback improves athenaOne 19:45

2y ago19:45

19:45

Our goal is to build the athenaOne that best supports your patient care -- and we can only do that by partnering closely with clinicians and staff who use athenaOne every day. Hear from the members of the Clinical Advisory Board, clinicians and administrators from around the country who meet regularly with athenahealth engineers to give their input…

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Episode 6: Succeeding in Quality programs starts now 30:36

2y ago30:36

30:36

Rules, regulations, and requirements for Quality programs are complex and constantly changing -- but we're here to help. Hear from two of the experts who work to support your success in Quality programs on the steps you can take now to set yourself up for easier and more successful Quality submissions for PY2023, particularly with MIPS. Want to kno…

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Episode 5: The Spring 2023 Release, with Paul Brient 28:00

2y ago28:00

28:00

Hear from Chief Product Officer Paul Brient about the enhancements coming in the Spring 2023 Release during the week of March 20, including the new athenaPatient app and added automation to insurance card selection and claim updating workflows. For more information on the Spring 2023 Release, check out the Success Community. Be sure to check out th…

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Episode 4: athenaPatient 27:10

2+ y ago27:10

27:10

This episode was presented by Qure4u; click here to learn more about Qure4u. Interested in learning more about other Marketplace partners? Visit marketplace.athenahealth.com. Your patients can manage almost everything about in their lives on their phones. As of the Spring 2023 Release in March, your patients will be able to message their care team,…

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Episode 3: Time-saving tips for clinicians 25:28

2+ y ago25:28

25:28

Clinicians don't go into medicine to do paperwork. Clinicians go into medicine to treat patients. Many tools and features in athenaNet are designed to reduce clicks, cut down on documentation time, and increase the quality of your patient care -- and Dr. Nele Jessel (Chief Medical Officer at athenahealth) and Dr. Jamila Battle (an athenaOne user fr…

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Episode 2: Telehealth in athenaOne -- and beyond 26:08

2+ y ago26:08

26:08

Though the onset of the COVID-19 pandemic is nearly three years behind us, telehealth remains an essential part of patient care for many clinicians. We take a look at how patients and practices are utilizing telehealth across the healthcare industry -- and specifically within athenaOne, via athenaTelehealth. We're joined by Jessica Sweeney-Platt, v…

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Episode 1: Dr. Nele Jessel on the Fall 2022 Release 26:00

2+ y ago26:00

26:00

An in-depth look at the clinical workflow enhancements in the Fall 2022 Release with Dr. Nele Jessel, Chief Medical Officer at athenahealth.By athenahealth

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Battling physician burnout, one rap at a time 38:36

6+ y ago38:36

38:36

How many doctors have more than a million Facebook followers, their own YouTube channel, and a stage name? Zubin Damania, also known as ZDogg, MD, has carved out a unique niche – and a booming social media franchise – by skewering the dysfunction and absurdity at the core of what he calls "Health 2.0." For this episode of "Decoding Healthcare," ath…

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Introducing the brick-and-mortarless hospital 25:59

6+ y ago25:59

25:59

If the word "telehealth" conjures up for you images of scrappy startups challenging big hospital behemoths, get ready to check your assumptions. In this episode of "Decoding Healthcare," we learn how one of the largest health systems in the U.S. is disrupting itself, and virtualizing care, to better serve its patients and mission. Hosts Jessica Swe…

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Prabhjot Singh: A street-level view of community health 35:33

7y ago35:33

35:33

We take (virtually) to the streets of New York with Mount Sinai’s Prabhjot Singh, M.D., who’s learned hands-on that frontline caregivers are the key to building a solid ground game for population health in the U.S. You can listen to more episodes of “Decoding Healthcare" on your favorite podcast app, including Apple's podcast app, Stitcher, and Goo…

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Silicon Valley, meet healthcare 25:12

7y ago25:12

25:12

This episode finds our intrepid podcast duo getting down and geeky in the name of healthcare innovation. Trigger warning: APIs will be discussed! athenahealth CMO Kevin Ban, M.D., and athenaInsight editor-in-chief John Fox check in with Robert Van Tuyl, who, as chief innovation officer at Easterseals Bay Area, relishes his role as a Silicon Valley …

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Saving lives with data sharing and $10 sketch pads 29:01

7y ago29:01

29:01

As the adage goes, all healthcare is local. In this episode we turn our focus to Trenton, New Jersey where an experiment in data sharing and institutional collaboration is putting high-risk patients at the center of care. We speak to Dr. Kemi Alli, CEO of Henry J. Austin Health Center about the Trenton Health Team initiative and how community netwo…

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Of llamas and interop 30:39

7y ago30:39

30:39

“Decoding Healthcare” goes on the road to Unity Farm in Sherborn, Mass., to talk with farmer-slash-healthcare visionary John Halamka, M.D., CIO of Beth Israel Deaconness Medical Center in Boston. In addition to determining exactly why llamas spit, Halamka and podcast hosts athenahealth CMO Kevin Ban, M.D., and athenaInsight editor-in-chief John Fox…

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Connecting the Dots 6:36

7y ago6:36

6:36

As incentives shift and innovation takes hold, old information siloes are breaking down and healthcare is opening up in ways that that are surprising and inspiring. In this kickoff episode, we frame up our second season theme and indulge in some word play to get us started. Decoding Healthcare is a production of athenahealth. For more stories and b…

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Putting pop health into practice: Making it work 21:18

7+ y ago21:18

21:18

Building an ACO is a multilayered challenge — but it can be done. Kevin Hoppe, Chief Operating Officer of the Lahey Clinical Performance ACO, talks about the trial-and-error process his organization went through as it developed a clinically integrated network, from figuring out the right physician incentives to putting operational structures in pla…

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The past and future of value-based payments: The voice of doom 24:13

7+ y ago24:13

24:13

Value-based payments are built on the idea that money drives behavior. But have the incentives so far been swift and tangible enough to bring about real change? Paul Levy, former CEO of Beth Israel Deaconess Medical Center, offers a reality check about the promise and pace of payment reform, and offers some real suggestions for driving down healthc…

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Innovations in chronic care: A cure for loneliness 20:39

7+ y ago20:39

20:39

When it comes to caring for the most vulnerable populations, the social determinants of health can be varied, broad, and unexpected. Sachin Jain, M.D., the CEO of CareMore, talks about a new initiative to treat loneliness in senior citizens — and the lessons he learned from helping to develop the Affordable Care Act. Decoding Healthcare is a produc…

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Managing a network: Where healthcare meets Moneyball 19:49

7+ y ago19:49

19:49

Building a clinically integrated network is like building a baseball team: It takes utility players, specialists, and some data-driven magic. Julie Bietsch, RN, vice president of population health at Dignity Health, shares her strategies for building a network and reducing out-of-network migration, or “leakage” – plus the technological tools that c…

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Building care teams: The universe is expanding 22:12

7+ y ago22:12

22:12

Traditionally, physicians have been at the center of patient care. But population health depends on expanded care teams that include nurses, care coordinators, and even clinical pharmacists. Rob Fields, M.D., medical director of the Mission Health ACO, talks about managing those teams — from encouraging doctors to embrace clinical standards of care…

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The pop health transformation: Serving up the orange 20:58

7+ y ago20:58

20:58

What does the cure for scurvy have to do with the transition to population health? It shows that in healthcare, change — even change that’s unequivocally good — takes time. Emergency room physician Kevin Ban, M.D., head of athenahealth’s population health service, talks about his own journey from treating individuals to managing large groups of pat…