Scott is a charismatic, fun-loving, adjective hating Irishman who also happens to be pretty smart on all (well most) things computer science. Zelda is a passionate, quirky American lady with Mexican heritage. Sometimes Zelda scares Scott. And sometimes Scott exasperates Zelda. But together they make a pretty good team. They are currently based somewhere in Ireland.
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Bit Size Bytes Podcasts
Here's where you can download and digest your best bits of MSP marketing in simple steps for sustainable success. Presented by Mike Knight MBA FCIM (an elected Fellow of the Chartered Institute of Marketing with over 25 years of experience owning a marketing business) who has helped thousands of businesses and MSPs all over the world since 1998. As well as helping MSP owners grow via referral marketing, MKLINK have helped many MSP owners scale rapidly via with mergers and acquisitions as well.
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1-bit gaming // ditherpunk // minimalist computing // chiptune // If you're excited about PlayDate, v-pets and other niche topics, this is your spot! Official T-shirt (+other goodies) TeaBeast (teemill.com) Our Ko-fi Our Patreon Contact: TEABEAST (@Mau_Cardiel) / Twitter
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Mike and Gabe of Byte-Size Impressions just shoot the breeze and talk about... well, a little bit of everything. And unfiltered, of course!
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Discussing Stupid returns to the airwaves to transform digital facepalms into teachable moments—all in the time it takes to enjoy your coffee break! Sponsored by High Monkey, this podcast dives into ‘stupid’ practices across websites and Microsoft collaboration tools, among other digital realms. Our "byte-sized" bi-weekly episodes are packed with expert insights and a healthy dose of humor. Discussions focus on five key areas: Business Process & Collaboration, UX/IA, Inclusive Design, Conten ...
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Just two guys, running on caffeine alone, diving into the endless world of games and tech. Each week we take a look at different video games or tech stories that we think are interesting. If you want to find a new game to try or just learn something new about the tech world, you’re in the right place. Check Out all of Our Content On: Bits ’n Caffeine (bitsandcaffeine.com)
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Headless vs traditional CMS: Which one fits your organization?
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16:08In this episode of Discussing Stupid, Virgil sits down with High Monkey’s Senior Developer, Chad Heinle, to break down one of the most debated choices in modern digital strategy: headless vs traditional CMS. While flashy features and buzzwords like “omnichannel” dominate vendor pitches, the real decision comes down to your organization’s resources,…
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What separates good projects from great ones? Proper testing.
21:44
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21:44In this episode of Discussing Stupid, Virgil and Cole are joined by a new guest—High Monkey’s Project Manager and QA specialist, Seth Moline. Together, they dig into the often-overlooked world of quality assurance (QA) and why it can make or break a digital project. From accessibility issues to ripple effects caused by last-minute code changes, Set…
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Want good UX? Expect less from your audience.
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18:40In Episode 14, host Virgil Carroll and co-host Cole dig into a core truth behind most UX mistakes: people don’t pay attention. From sending a message to the wrong person to confusing web forms, today’s digital missteps often stem from one thing—poorly designed experiences that expect users to be careful, focused, or even logical. But here’s the har…
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AAA Developers are making me poor & We may be addicted to REPO
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59:02Follow us on our Socials, all can be found at bitsandcaffeine.com!By Bits and Caffeine
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Keys to balancing aesthetics and accessibility in web design
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16:13In Episode 13.1, host Virgil Carroll is joined by co-host Cole and developer Chad to talk about something deceptively complicated: color. Specifically, the intersection of color palettes, visual design, and accessibility—and why getting it wrong can tank your user experience. While color choices often get made in design tools or branding meetings, …
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In Episode 12, host Virgil Carroll is joined by co-host Cole from High Monkey to dig into a deceptively tricky topic: metadata—what it is, how it works, and why getting it right is more about balance than perfection. Metadata plays a huge role in findability, search accuracy, and content structure. But when it comes to tagging your content, more is…
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The challenges of translating design into a responsive website build
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19:05Discussing Stupid has a new look! This episode marks the beginning of our refreshed brand—featuring a brand new website, sleek color scheme, updated album cover, and a restructured intro sequence. While our look has evolved, our mission remains the same: breaking down the biggest digital mistakes so you don’t have to make them. In Episode 11, host …
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10 episodes into podcasting, here are our thoughts
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19:32In Episode 10 of Discussing Stupid, host Virgil Carroll is joined by co-host Cole from High Monkey to reflect on reaching episode 10 and the ongoing journey of digital marketing beyond just launching a project. As they celebrate this milestone, they dive into why the launch is only the beginning of a much longer journey in the digital world. Virgil…
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The chaos of modern workplace collaboration
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16:40In Episode 9 of Discussing Stupid, host Virgil Carroll is joined by co-host Cole from High Monkey to break down a frustrating reality of modern work: the overwhelming number of collaboration tools that don’t actually improve teamwork. With so many platforms—Slack, Teams, ClickUp, Figma, email, and more—why does collaboration feel more chaotic than …
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Bad mobile button design is driving us crazy
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18:02In Episode 8 of Discussing Stupid, host Virgil Carroll is joined by co-hosts Chad and Cole from High Monkey to tackle a common yet overlooked frustration: poor mobile button design. The trio dissects why mobile usability remains such a challenge and explores how bad design impacts user experience on mobile devices. Virgil, Chad, and Cole highlight …
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In Episode 7 of Discussing Stupid, host Virgil Carroll and co-host Cole Schlotthauer from High Monkey tackle the buzz surrounding artificial intelligence (AI) and its implications for technology, marketing, and content management. This episode explores the reality behind AI’s hype, focusing on the importance of high-quality content and structure to…
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In Episode 6 of Discussing Stupid, host Virgil Carroll and co-host Cole from High Monkey reflect on the evolution of web design and discuss how websites have grown increasingly complex over the years. This episode delves into the challenges of balancing form and function in web design, examining how trends have influenced modern websites—often at t…
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Font mistakes that are costing you big time
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15:47In Episode 5 of Discussing Stupid, host Virgil Carroll and co-hosts Chad and Cole from High Monkey explore the often-overlooked mistakes organizations make with typography and the significant impact it can have on user experience and performance. From excessive font usage to unreadable design choices, this episode dives into the dos and don’ts of e…
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Why search systems fail without semantics
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13:35In Episode 4 of Discussing Stupid, host Virgil Carroll and co-host Cole from High Monkey dive into the complex world of search systems and the importance of semantics in delivering relevant results. This episode explores the frustrations users often face when search systems fail to recognize variations in spelling, synonyms, and context, which can …
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Celebrating and Looking Back at 1 Year & Sucking at Roblox | Byte-Sized Weekly
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54:08Follow us on our Socials, all can be found at bitsandcaffeine.com!By Bits and Caffeine
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If you want people to read your content, make your content readable!!
17:22
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17:22In Episode 3 of Discussing Stupid Season 2, host Virgil Carroll, along with Cole from High Monkey, dives into the topic of content readability. They focus on how overly complex or technical language can turn users away and make it harder for people to understand. The team discusses common readability mistakes like using too much jargon, confusing s…
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In Episode 2 of Discussing Stupid Season 2, host Virgil Carroll, along with Chad and Cole from High Monkey, dives into the topic of page performance and SEO, specifically focusing on how oversized images can slow down your website. They discuss common mistakes people make with large images—like shrinking images in HTML without optimizing file size—…
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Your poorly written alt text doesn't go unnoticed...
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16:05Welcome to the first episode of Discussing Stupid Season 2, where your host Virgil Carroll, along with Chad and Cole from High Monkey, dive into the importance of inclusive design. In this episode, they focus on the often overlooked but crucial aspect of alt text for images. Virgil, Chad, and Cole discuss the significance of alt text in creating an…
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In this highly anticipated return of the Discussing Stupid podcast, host Virgil Carroll welcomes new co-host Cole Schlotthauer to kick off Season 2. After a five-year hiatus, they're back with a fresh approach, focusing on shorter, more targeted episodes that delve into specific UX and digital practices. Virgil and Cole discuss the shift from long-…
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Is AI healthy for Gaming? Is 200+ Mods in Lethal Company a Mistake? | Byte-Sized Weekly
49:46
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49:46Follow us on our Socials, all can be found at bitsandcaffeine.com!By Bits and Caffeine
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In this episode, we dive into the critical timing of your communications to maximize referrals. Building on our discussion of the ‘who,’ ‘what,’ and ‘why,’ we now explore the ‘when,’ ‘where,’ and ‘how’—focusing on Environment Sabotage and how MSPs often miss key referral opportunities. Discover how to strategically time your interactions and levera…
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Summer Games Fest Review and Yearly Nostalgia Time | Byte-Sized Weekly
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44:25Follow us on our Socials, all can be found at bitsandcaffeine.com!By Bits and Caffeine
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In this episode, we dive into the heart of effective communication—focusing on what you offer and how you present it. Building on our previous discussion about identifying your stakeholders, we now explore the power of reiteration in marketing and the importance of emphasising benefits over features. Discover why reiteration is crucial in today's a…
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Diving Faster than the Reviews & Stuck in a Never Changing War | Byte-Sized Weekly
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54:56Follow us on our Socials, all can be found at bitsandcaffeine.com!By Bits and Caffeine
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In this episode, we're building on our previous discussions about effectively communicating with your stakeholder groups. Last time, we talked about onboarding clients, staff, and suppliers, and the importance of developing your referral packs. We also began exploring the process of growing your prospect list, emphasising the "connect, communicate,…
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In this episode, we're continuing our deep dive into building a robust communication framework for Managed Service Providers (MSPs). Last time, we covered the essentials of different stakeholders and the importance of onboarding your staff and clients. We also explored the concept of a referral pack that not only incentivises referrals but also enh…
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Welcome back to another episode of Rampant Referrals for MSPs! Today, we're diving deep into the world of referral marketing specifically tailored for Managed Service Providers (MSPs). We kick off by revisiting the product matrix and exploring strategies to increase sales and value within the MSP framework. From identifying gaps in your offerings t…
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In our previous episode, we delved into the "why" of referral sabotage, covering various reasons such as neglecting to ask for referrals, inconsistency in communication, and failure to acknowledge or reward referrals. Today, we shift our focus to the "what" of referral sabotage – the actual products and services you offer. We explore how gaps in co…
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In our last episode, we explored the crucial communication channels within MSP operations. Today, we uncover the common pitfalls that sabotage effective communication and hinder referral generation. From neglecting to ask for referrals to inconsistency in brand messaging, we'll dive into the reasons why MSPs don't get as many referrals as they shou…
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In our last episode, we explored how personality traits can either support or impede referral growth within MSPs. We emphasised the importance of traits like empathy, trustworthiness, enthusiasm, and likeability in nurturing client relationships and driving referrals. This time, we will focus on the intricate landscape of communication within MSP o…
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In this episode, we continue our exploration of factors that can hinder referral flow for Managed Service Providers (MSPs). This time, we dive into the realm of personalities and how they can impact client relationships and referrals. We begin by acknowledging that companies are comprised of individuals with distinct personalities, and not all trai…
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In this episode, we delve into the factors that affect clients' motivation to refer Managed Service Providers (MSPs) and how these motivations can be sabotaged. Drawing parallels with Newton's Laws of Motion, we explore the concept that motivation is essential for action and can be influenced by various forces and frictions. We start off by mention…
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In this episode, we continue exploring how Managed Service Providers (MSPs) hinder their referral flow by focusing on service-related issues. We discuss the tendency for MSPs to overestimate the uniqueness of their offerings and emphasise the need for continuous improvement. We caution against prioritising product over service quality and stress th…
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In this podcast episode, we delve into the critical aspects of referrals for MSP (Managed Service Provider) owners, focusing on the potential pitfalls that can sabotage referral success. After recapping the key benefits of optimising referrals, we explore one of the five categories of referral sabotage - Service Sabotage. We begin by highlighting t…
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The Good Old Indie V AAA Debate & Spread Democracy One Planet at a Time | Byte-Sized Weekly
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59:12Follow us on our Socials, all can be found at bitsandcaffeine.com!By Bits and Caffeine
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In this podcast episode, we delve into the pivotal role of referrals for B2B owners, particularly MSPs (Managed Service Providers). Highlighting their cost-effectiveness and ability to foster trust, referrals emerge as a cornerstone of business growth. The content explores how referrals generate invaluable feedback, internally and externally, aidin…
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In this episode of our podcast series on leveraging referrals for Managed Service Providers (MSPs), we delve deep into the fundamental question: Why are referrals so crucial for MSPs? Join us as we uncover compelling statistics and insights that highlight the unparalleled effectiveness of referral marketing in driving business growth. From eye-open…
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Join us in this episode as we delve into the profound impact of compound growth on MSP marketing strategies. Drawing inspiration from Albert Einstein's timeless wisdom, we explore how understanding and harnessing the power of compounding can propel your business to new heights. Discover why compounding isn't just about monetary investments but also…
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Literal Legal Warfare and Becoming Psychopaths in DBD | Byte-Sized Weekly
1:07:22
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1:07:22Follow us on our Socials, all can be found at bitsandcaffeine.com!By Bits and Caffeine
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In this episode, we explore a simple yet remarkably effective technique for reviving dormant leads: the 3-line email. Often, prospects linger in our CRM systems, tantalisingly close to conversion but overlooked. This method capitalises on timing, recognising that a prospect may now be ready to engage despite previous hesitations. We break down the …
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A Live Service Future and Getting Hunted | Byte-Sized Weekly
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1:00:31Follow us on our Socials, all can be found at bitsandcaffeine.com!By Bits and Caffeine
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In this episode, we delve into the transformative potential of hashtags on LinkedIn for Managed Service Providers (MSPs). From their ancient origins to their modern-day role as powerful digital tools, hashtags have evolved significantly. We explore how MSPs can strategically leverage hashtags to enhance visibility, engage with target audiences, and…
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Your MSP’s Video Background Influences Your Clients
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5:04In this podcast episode, we delve into the evolving landscape of business interactions, particularly in the realm of video calls. With the rise of webinars, online meetings, and support calls, fueled in part by the pandemic, businesses are navigating new challenges and opportunities. One pressing question addressed is how managed service providers …
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In this episode, we explore the fascinating concept known as the "Endowment Effect," a psychological bias rooted in behavioral economics. Coined by Richard Thaler, this theory suggests that individuals tend to assign higher value to things simply because they own them. For Managed Service Providers (MSPs), understanding and harnessing the Endowment…
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DRM slows our Brains and We Get Left 4 Dead | Byte-Sized Weekly
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47:23Follow us on our Socials, all can be found at bitsandcaffeine.com!By Bits and Caffeine
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How MSPs Can Use The 'Baader Meinhof' Illusion
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6:35In this episode, we delve into the fascinating psychological phenomena of the 'Baader-Meinhof Phenomenon' and 'Confirmation Bias,' exploring their implications for Managed Service Providers (MSPs). The Baader-Meinhof Phenomenon refers to the tendency to notice newly learned concepts or objects more frequently in one's surroundings, creating a selec…
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What MSPs Should Know About the Dunning Kruger Effect
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3:53In this episode, we explore the psychological phenomenon known as the 'Dunning-Kruger Effect' and its impact on individuals' self-assessment of competence in specific domains. Discovered by social psychologists David Dunning and Justin Kruger, this cognitive bias leads people with low ability in a task to overestimate their skills, while experts te…
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In this episode, we delve into a fascinating social influence technique called the "egotistic trap" or, as we coin it, the "Emperor's New Clothes Trap." The concept revolves around aligning requests with individuals' desirable qualities, making them more likely to comply to avoid indirectly admitting a lack of those qualities. The episode highlight…
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Wrapped Rants, More Random News, and the Lethal Meltdown | Byte-Sized Weekly
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44:48In this episode we go over our random wraps, other random news, and we finally get around to playing lethal company. Follow us on our Socials, all can be found at bitsandcaffeine.com!By Bits and Caffeine
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In this podcast episode, Mike provides a comprehensive overview of the URGENT AIDA model, reiterating its key components and their relevance in effective copywriting for Managed Service Providers (MSPs). He takes a deep dive into the concepts of Reciprocity, Guarantees, Easy-Going Language, Negatives, and Testimonials, stressing their crucial role …
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