ARRIVE Podcast - Episode 75 Notes Episode Title: Smart Growth: Developing Your Business Strategy Host: Mike Hernandez Episode Description: In this strategic episode of Arrive, host Mike Hernandez reveals how independent convenience store owners can transform their business through effective planning and goal setting. Learn the practical approach th…

DRIVE Podcast - Episode 65 Notes Episode Title: Loss Prevention and Security Measures Host: Mike Hernandez Episode Description: In this profit-protecting episode of Drive, host Mike Hernandez explores how district managers can implement effective loss prevention and security measures that directly impact the bottom line. Learn how to move beyond si…

THRIVE Podcast – Episode 74 Notes Episode Title: Convenience Store Success: Effective Promotions and Sales Techniques Host: Mike Hernandez Episode Description: In this profit-boosting episode of Thrive, host Mike Hernandez reveals strategies for creating effective promotions and sales techniques that increase your convenience store's revenue withou…

SURVIVE Podcast - Episode 65 Notes Episode Title: Finding Real Solutions: Root Cause Analysis for Store Leaders Host: Mike Hernandez Episode Description: In this problem-solving episode of Survive, host Mike Hernandez explores how convenience store assistant managers can go beyond quick fixes to find and address the true causes of store challenges.…

DIVE Podcast - Episode 65 Notes Episode Title: Mastering Compliance - Your Guide to Store Standards Host: Mike Hernandez Episode Description: In this essential episode of Dive, host Mike Hernandez explores how sales associates can master compliance and certification requirements to protect customers, themselves, and their store. Learn why complianc…

ARRIVE Podcast - Episode 74 Notes Episode Title: Standing Out: Finding Your Competitive Edge Host: Mike Hernandez Episode Description: In this strategic episode of Arrive, host Mike Hernandez explores how independent convenience store owners can discover and develop their unique competitive advantages in today's challenging market. Learn how to ide…

DRIVE Podcast - Episode 64 Notes Episode Title: Risk Assessment and Identification Host: Mike Hernandez Episode Description: In this essential episode of Drive, host Mike Hernandez explores how district managers can systematically identify and assess risks across their convenience store operations. Learn how to implement a comprehensive approach to…

THRIVE Podcast - Episode 73 Notes Episode Title: Convenience Store Success: Employee Training and Development Host: Mike Hernandez Episode Description: In this essential episode of Thrive, host Mike Hernandez explores how effective employee training can transform your convenience store's performance while significantly reducing turnover. Learn prac…

SURVIVE Podcast – Episode 64 Notes Episode Title: Critical Thinking for Store Leaders Host: Mike Hernandez Episode Description: In this transformative episode of Survive, host Mike Hernandez explores how convenience store assistant managers can develop critical thinking skills that solve problems at their root cause rather than just treating sympto…

DIVE Podcast - Episode 64 Notes Episode Title: Using Data to Drive Success - Your Guide to Sales Analytics Host: Mike Hernandez Episode Description: In this practical episode of Dive, host Mike Hernandez reveals how convenience store sales associates can use simple sales analytics to dramatically improve their performance. Discover how understandin…

ARRIVE Podcast - Episode 73 Notes Episode Title: Financial Success: Understanding Your Numbers Host: Mike Hernandez Episode Description: In this essential episode of Arrive, host Mike Hernandez demystifies financial analysis for convenience store owners. Learn practical approaches to understanding your financial statements and key performance indic…

DRIVE Podcast – Episode 63 Notes Episode Title: Implementing Feedback-Driven Improvements Host: Mike Hernandez Episode Description: In this transformative episode of Drive, host Mike Hernandez reveals how district managers can turn customer and employee feedback into measurable store improvements. Discover a systematic approach to gathering, analyz…

THRIVE Podcast - Episode 72 Notes Episode Title: Convenience Store Success: Managing Inventory and Supply Chain Host: Mike Hernandez Episode Description: In this profit-boosting episode of Thrive, host Mike Hernandez reveals practical strategies for mastering inventory and supply chain management in your convenience store. Learn how to transform yo…

SURVIVE Podcast - Episode 63 Notes Episode Title: Effective Decision-Making for Store Leaders Host: Mike Hernandez Episode Description: In this practical episode of Survive, host Mike Hernandez explores how convenience store assistant managers can transform their decision-making abilities from sources of stress into powerful leadership tools. Learn…

DIVE Podcast – Episode 63 Notes Episode Title: Making Promotions Work - Your Guide to Marketing Success Host: Mike Hernandez Episode Description: In this action-packed episode of Dive, host Mike Hernandez explores how convenience store sales associates can transform store promotions from simple discounts into powerful sales opportunities. Learn how…

ARRIVE Podcast - Episode 72 Notes Episode Title: Strategic Thinking: Building Your Path to Long-Term Success Host: Mike Hernandez Episode Description: In this transformative episode of Arrive, host Mike Hernandez explores how convenience store owners can shift from day-to-day reactive management to strategic thinking that drives long-term success. …

DRIVE Podcast - Episode 62 Notes Episode Title: Measuring and Improving Customer Satisfaction Host: Mike Hernandez Episode Description: In this data-driven episode of Drive, host Mike Hernandez explores how district managers can systematically measure and improve customer satisfaction across their convenience store locations. Learn practical method…

THRIVE Podcast - Episode 71 Notes Episode Title: Convenience Store Success: Store Layout and Visual Merchandising Host: Mike Hernandez Episode Description: In this transformative episode of Thrive, host Mike Hernandez reveals how convenience store managers can turn their store layout and visual merchandising into powerful sales tools. Learn practic…

SURVIVE Podcast - Episode 62 Notes Episode Title: Making Smart Choices: A Guide for Store Leaders Host: Mike Hernandez Episode Description: In this powerful episode of Survive, host Mike Hernandez explores the critical skill of decision-making for convenience store assistant managers. Learn practical frameworks and techniques to make better choices…

DIVE Podcast - Episode 62 Notes Episode Title: Inclusive Excellence - Creating a Welcoming Store for Everyone Host: Mike Hernandez Episode Description: In this essential episode of Dive, host Mike Hernandez explores how convenience store sales associates can create an inclusive, welcoming environment for customers from all backgrounds. Learn practi…

ARRIVE Podcast - Episode 71 Notes Episode Title: Smart Site Selection: Evaluating Locations for Store Expansion Host: Mike Hernandez Episode Description: In this strategic episode of Arrive, host Mike Hernandez explores the critical process of selecting the perfect location for your next convenience store. Learn how to evaluate potential sites beyo…

DRIVE Podcast - Episode 61 Notes Episode Title: Mastering Customer Complaint Resolution: A District Manager's Guide Host: Mike Hernandez Episode Description: In this powerful episode of Drive, host Mike Hernandez explores how district managers can transform customer complaints into opportunities for building customer loyalty across their convenienc…

THRIVE Podcast - Episode 70 Notes Episode Title: Convenience Store Success: Managing Customer Complaints and Service Recovery Host: Mike Hernandez Episode Description: In this powerful episode of Thrive, host Mike Hernandez tackles one of the most challenging aspects of convenience store management: turning customer complaints into opportunities fo…

SURVIVE Podcast - Episode 61 Notes Episode Title: Strategic Problem-Solving for Store Leaders Host: Mike Hernandez Episode Description: In this powerful episode of Survive, host Mike Hernandez explores how convenience store assistant managers can transform daily challenges into opportunities through analytical thinking and systematic problem-solvin…

DIVE Podcast - Episode 61 Notes Episode Title: Mastering Online Orders & Delivery - Your Digital Service Guide Host: Mike Hernandez Episode Description: In this comprehensive episode of Dive, host Mike Hernandez explores the rapidly evolving world of digital ordering and delivery for convenience store associates. Learn how to excel in managing onli…

ARRIVE Podcast - Episode 70 Notes Episode Title: Smart Growth: Expanding Products and Revenue Streams Host: Mike Hernandez Episode Description: In this value-packed episode of Arrive, host Mike Hernandez explores strategic ways convenience store owners can expand their product mix and develop new revenue streams. Learn how to grow your convenience …

Drive - Episode 60 Guide Creating Exceptional In-Store Experiences: A District Manager's Guide Host: Mike Hernandez Series: Drive from C-Store Center Duration: 24 minutes Episode Description Transform your district's performance through exceptional customer experiences! In this essential episode of Drive, host Mike Hernandez reveals why stores with…

Thrive - Episode 69 Guide Marketing Strategies That Work for Convenience Stores Host: Mike Hernandez Series: Thrive from C-Store Center Duration: 20 minutes Episode Description Discover how to market your convenience store effectively without a big chain's budget! In this practical episode of Thrive, host Mike Hernandez shares how he increased his …

Survive – Episode 60 Guide Speaking with Impact: Presentation Skills for Store Leaders Host: Mike Hernandez Series: Survive from C-Store Center Duration: 17 minutes Episode Description Transform your leadership presence through powerful communication! In this essential episode of Survive, host Mike Hernandez reveals how effective speaking skills ca…

Dive - Episode 60 Guide Episode 60: Mastering Convenience Meals: Your Guide to Quick Service Excellence Host: Mike Hernandez Series: Dive from C-Store Center Duration: 21 minutes Episode Description Transform your sales performance by mastering today's fastest-growing profit center: convenience meals and prepared foods! In this essential episode of…

Arrive - Episode 69 Guide Finding Your Edge: Growth Opportunities and Niche Markets Host: Mike Hernandez Series: Arrive from C-Store Center Duration: 23 minutes Episode Description Discover how to transform your convenience store by finding your unique competitive edge! In this essential episode of Arrive, host Mike Hernandez reveals how identifyin…

Drive - Episode 59 Guide Understanding Your Customers: A District Manager's Guide to Behavior Analysis Host: Mike Hernandez Series: Drive from C-Store Center Duration: 23 minutes Episode Description Unlock dramatic growth in your convenience store district through data-driven customer analysis! In this game-changing episode of Drive, host Mike Hern…

Thrive - Episode 68 Guide Retail Analytics and Data-Driven Decision Making for Convenience Store Success Host: Mike Hernandez Series: Thrive from C-Store Center Duration: 21 minutes Episode Description Transform your convenience store's performance through the power of data you already have! In this practical episode of Thrive, host Mike Hernandez …

Survive - Episode 59 Guide Building an Inclusive Convenience Store Environment Host: Mike Hernandez Series: Survive from C-Store Center Duration: 17 minutes Episode Description Transform your store's performance through the power of inclusion! In this essential episode of Survive, host Mike Hernandez reveals how creating an inclusive environment is…

Dive - Episode 59 Guide Mastering Alcohol Sales: Knowledge, Compliance, and Responsibility Host: Mike Hernandez Series: Dive from C-Store Center Duration: 22 minutes Episode Description Master one of the most crucial responsibilities in convenience store operations: alcohol sales! In this essential episode of Dive, host Mike Hernandez reveals how p…

Arrive - Episode 68 Guide Spotting Success: Market Trends and Consumer Preferences for Convenience Stores Host: Mike Hernandez Series: Arrive from C-Store Center Duration: 22 minutes Episode Description Transform your convenience store by spotting profitable trends before your competition! In this essential episode of Arrive, host Mike Hernandez re…

Drive - Episode 58 Guide Emerging Technologies in C-Stores: A District Manager's Implementation Guide Host: Mike Hernandez Series: Drive from C-Store Center Duration: 23 minutes Episode Description Transform your district's performance with strategic technology implementation! In this essential episode of Drive, host Mike Hernandez breaks down how …

Thrive - Episode 67 Guide Effective Communication & Team Collaboration for Convenience Store Success Host: Mike Hernandez Series: Thrive from C-Store Center Duration: 21 minutes Episode Description Transform your store's operations through the power of effective communication! In this essential episode of Thrive, host Mike Hernandez reveals how pro…

Survive – Episode 58 Guide Professional Written Communication for Convenience Store Leaders Host: Mike Hernandez Series: Survive from C-Store Center Duration: 19 minutes Episode Description Master the communication skills that can save your store thousands! In this essential episode of Survive, host Mike Hernandez reveals how effective written comm…

Dive - Episode 58 Guide Mastering Fresh Food & Bakery: Your Guide to Product Excellence Host: Mike Hernandez Series: Dive from C-Store Center Duration: 23 minutes Episode Description Transform your convenience store career by mastering today's hottest category - fresh food and bakery! In this game-changing episode of Dive, host Mike Hernandez revea…

Arrive – Episode 67 Guide Market Research Made Simple: A Guide for Convenience Store Owners Host: Mike Hernandez Series: Arrive from C-Store Center Duration: 20 minutes Episode Description Discover how to turn local knowledge into your secret weapon! In this practical episode of Arrive, host Mike Hernandez reveals how independent convenience store …

Drive - Episode Guide Data Analytics for C-Store Success: A District Manager's Guide Host: Mike Hernandez Series: Drive from C-Store Center Duration: 20 minutes Episode Description Transform your district's performance with the power of data! In this game-changing episode of Drive, host Mike Hernandez reveals how savvy district managers are using d…

Thrive - Episode 66 Guide Performance Management & Employee Development: The Keys to Convenience Store Success Host: Mike Hernandez Series: Thrive from C-Store Center Duration: 20 minutes Episode Description Transform your team from clock-punchers to store champions! In this essential episode of Thrive, host Mike Hernandez draws from his 9 years of…

Survive – Episode 57 Guide Effective Communication Skills for Convenience Store Leaders Host: Mike Hernandez Series: Survive from C-Store Center Duration: 15 minutes Episode Description Master the art of communication that keeps your store running smoothly! In this essential episode of Survive, host Mike Hernandez breaks down how effective communic…

Dive - Episode 57 Guide Mastering the Close: Sales Techniques for Convenience Store Success Host: Mike Hernandez Series: Dive from C-Store Center Duration: 21 minutes Episode Description Transform your register interactions into sales opportunities! In this high-impact episode of Dive, host Mike Hernandez reveals how mastering the art of closing ca…

Arrive - Episode 66 Guide Boost Your Sales: Creating Appealing Displays and Product Presentations Host: Mike Hernandez Series: Arrive from C-Store Center Duration: 30 minutes Episode Description Transform your convenience store's profitability through the power of visual merchandising! In this essential episode of Arrive, host Mike Hernandez draws …

Drive - Episode 56 Guide Optimizing Convenience Store Operations: The Power of POS Systems and Inventory Integration Host: Mike Hernandez Series: Drive from C-Store Center Duration: 24 minutes Episode Description District Managers, are you ready to revolutionize your multi-store operations? In this data-driven episode of Drive, host Mike Hernandez …

Thrive - Episode 65 Guide Elevating Your Career: Continuous Learning and Professional Growth for Store Managers Host: Mike Hernandez Series: Thrive from C-Store Center Duration: 18 minutes Episode Description Ready to take your convenience store management career to new heights? In this powerful episode of Thrive, host Mike Hernandez reveals how su…

Survive - Episode 56 Guide Mastering Conflict Resolution & Performance Management: Essential Skills for Assistant Managers Host: Mike Hernandez Series: Survive from C-Store Center Duration: 31 minutes Episode Description Ready to take your leadership skills to the next level? In this essential episode of Survive, host Mike Hernandez dives deep into…

Dive - Episode 56 Guide Building Customer Relationships: The Art of Convenience Store Service Host: Mike Hernandez Series: Dive from C-Store Center Duration: 20 minutes Episode Description Transform everyday transactions into lasting customer relationships! In this episode of Dive, host Mike Hernandez breaks down the essential techniques for buildi…