Best CCXP Podcasts (2025)

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Netflix Buys WB?! Plus, Movie CCXP, Movie Theatre Cash Grabs, AI Dubbing in Anime and More! 1:11:46

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4h ago1:11:46

1:11:46

Your favorite Blerds are back brining you all of their thoughts on everything happening in nerd culture! In this episode, Shannon, Jaja and James discuss the evolving landscape of streaming services, including the potential impact of major acquisitions in the entertainment industry. They delve into the excitement surrounding the upcoming Dune seaso…

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Will We See a "Supergirl" Teaser Trailer at CCXP? (December 1, 2025) - Superman Homepage Live! 59:45

7d ago59:45

59:45

In this episode we discuss Ferdinand Kingsley joining the cast of "Supergirl", Milly Alcock nearly turning down the Supergirl role, Superman and Supergirl at CCXP25, the third "Krypto Saves The Day" animated episode, Steve's new book "Man of Yesterday, Today and Tomorrow", your favorite Superman capes, and much more.…

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Netflix Buys Warner Bros. - What it means for Superman (December 8, 2025) - Superman Homepage Live! 59:58

4h ago59:58

59:58

The DC Universe just got a lot more complicated. Netflix is making moves to acquire Warner Bros. Studios and the entire DC catalog, which puts James Gunn's carefully planned cinematic universe on a ticking clock. With a reported 2027 deadline looming, can Gunn prove his vision before corporate upheaval changes everything? But it's not all doom and …

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The Future of Measuring CX: Beyond Surveys, Scores & Spreadsheets with Rob Markey (CX Pulse Check - December 2025) 34:12

7d ago34:12

34:12

The most dangerous number in customer experience isn’t low—it’s shiny. In this CX Pulse Check, we unpack why a single score can seduce teams into storytelling that investors love and customers don’t feel, and we make a case for the harder, more honest work of proving value creation by cohort, not by kudos. With Rob Markey of Bain & Company and Harv…

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#66 The future of relationships: Redesigning Customer Experience for lasting impact 48:33

8d ago48:33

48:33

Welcome to a new episode of CX Leadership Talks! The podcast for CX leaders who want to spice up their leadership. In this episode, your host Nienke Bloem CCXP connects with Cairo Marsh, founder of Relativ, an experience agency based in Tokyo. Together, they explore why branding alone isn’t enough in today’s world and introduce the powerful concept…

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Game Awards: Do They Matter? 1:38:02

14d ago1:38:02

1:38:02

Your favorite Blerds are back bringing you all of their thoughts on everything happening in nerd culture. In this episode, Shannon, Jaja, James and special guest; Brandon Smith, aret talking about the impact of gaming awards on the industry. They delve into the impact of indie games on the industry, the role of community in gaming, and the ongoing …

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"Superman #1" Sells for $9.1 Million! (November 24, 2025) - Superman Homepage Live! 59:02

14d ago59:02

59:02

In this episode we discuss James Gunn's new "Man of Tomorrow" storyboard photo, Superman's Critics Choice shortlist nominations, ILM's VFX secrets revealed, the new "Art and Making of the Film" book, HMV's exclusive 4K Steelbook, Black Friday deals on "Beyond The Cape," Zack Snyder's rare Henry Cavill photo, "Saving Superman" documentary award win,…

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90-Day Customer Loyalty Plan 8:47

21d ago8:47

8:47

What if the next 90–180 days could lock in measurable customer loyalty? In this episode, we break down a practical, no-fluff playbook for building a retention strategy that customers actually value—whether you’re serving consumers or complex B2B accounts. We focus on intentional success and segmentation, identifying high-value customers and the sig…

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Is Steam Machine the Future of Gaming? Plus, AI in Gaming and Other Nerd News 1:17:25

21d ago1:17:25

1:17:25

Your favorite Blerds are back bringing you all of their thoughts on everything happening in nerd culture. In this episode, Shannon, Jaja and James dive into various topics surrounding nerd culture, including personal updates on their gaming and reading experiences, the announcement of Valve's Steam Machine, and the upcoming Game Awards. They discus…

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Superman and Lex Luthor vs Brainiac (November 17, 2025) - Superman Homepage Live! 1:00:01

21d ago1:00:01

1:00:01

In this episode we discuss Brainiac as the main villain in "Man of Tomorrow," casting call for a female warrior and whether it could be Wonder Woman, Rick Flag Sr. returning for the sequel, new Superman merchandise, your favorite Funko Pop! vinyl figures, and much more.

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#65 Are leaders really as Customer Centric as they think? 25:33

22d ago25:33

25:33

Welcome to a new episode of CX Leadership Talks! In this episode, Nienke Bloem CCXP takes you to the International CX Awards in London, where she hosted an evening with more than 450 CX professionals from over 50 countries. Across all those conversations, one theme stood out: the real challenge in CX is leadership engagement. Not tools. Not dashboa…

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Surveys Aren't Enough 12:42

28d ago12:42

12:42

When surveys fall flat, the real story still lives in customer conversations, behaviors, and signals. In this episode, we explore how to move from survey programs to real feedback strategies—ones that capture those signals, connect them to outcomes, and drive action leaders can feel. You’ll hear how to combine quick, purposeful interviews, observat…

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GTA 6 Delayed AGAIN Plus, Funko Pops: The End of an Era? And More Nerd News 1:09:28

28d ago1:09:28

1:09:28

The Blerds are back bringing you all of their thoughts on everything happening in nerd culture. This week, Shannon, Jaja and James discuss a variety of topics including the biggest news of the delay of GTA 6 yet again. They also discuss Nintendo's upcoming titles for the Switch 2, the restructuring and layoffs at Square Enix, and the impact of AI o…

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"Superman" BREAKS Records - Most Profitable DC Movie in 8 Years! (November 10, 2025) - Superman Homepage Live! 59:13

28d ago59:13

59:13

In this episode we discuss how "Superman" has saved Warner Bros. Studios while earning over $100 million in profit, Jimmy Olsen's new True Crime Docuseries on HBO Max, a Superman hair brush image that went viral on Instagram, the last ride for an iconic Superman rollercoaster, your favorite Superman fridge magnets, and much more.…

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CX Pulse Check - November 2025 27:48

1M ago27:48

27:48

Want customers to talk about your brand without being asked? In this CX Pulse Check, we bring on Brooke Sellas, founder of B Squared Media and a leader in social customer care, to unpack how emotion—not content volume—creates durable connection, retention, and revenue. Together we push past vanity metrics and dig into signals that actually matter: …

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One Piece is Becoming a Regular Anime! Plus, Pokemon, The Sims, Crash Bandicoot and Other Nerd News! 1:03:47

1M ago1:03:47

1:03:47

Your favorite Blerds are back bringing you all of their thoughts on everything happening in nerd culture. In this episode, Shannon, Jaja and James discuss a variety of topics ranging from indie games and upcoming Xbox releases to the latest in anime news, including the new format for One Piece and the success of Chainsaw Man. They also touch on the…

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Will the "Supergirl" Movie Redeem the House of El? (November 3, 2025) - Superman Homepage Live! 59:43

1M ago59:43

59:43

In this episode we discuss the David Krumholtz's "Supergirl" movie details, new behind-the-scenes "Superman" photo, Krypto test footage revealed, a record-breaking Superman comic book found in an attic, the "All-Star Superman" audiobook, your favorite Superman Blu-ray/DVD covers, and much more.

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#64 Lead your leaders: From judging to joining in CX 27:01

1M ago27:01

27:01

Welcome to a brand new episode of CX Leadership Talks! In this episode, Nienke Bloem CCXP shares a personal story from her time at KPN that completely changed how she looked at leadership. A Valentine’s Day blog, a bold email to the CEO, and one big aha moment led her to realise that real CX leadership starts when we stop judging and start joining.…

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Personalization That Respects Boundaries In B2B 7:55

1M ago7:55

7:55

Personalization in B2B shouldn’t feel invasive—it should feel helpful, timely, and trustworthy. In this episode, we share a practical framework for getting personal the right way: focus on professional goals, public signals, and clear boundaries. Skip the birthday messages and small talk; instead, pay attention to milestones that matter—team expans…

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Is James Gunn's "Superman" Movie Worthy of Awards? (October 27, 2025) - Superman Homepage Live! 1:00:22

1M ago1:00:22

1:00:22

In this episode we discuss the developments surrounding the "Superman" movie's impressive performance on streaming, debate Warner Brothers’ aggressive "for your consideration" Oscar campaign, examine why the movie’s success seems to "disturb so many people," James Gunn revealing his take that Lex Luthor hates metahumans because he sees their powers…

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Is Pokemon a Scam? Plus, Xbox, Chainsaw Man, Spooky Anime Recs and Other Nerd News 1:02:56

1M ago1:02:56

1:02:56

Your favorite Blerds are back bringing you all of their thoughts on everything happening in nerd culture. The gang is all here today for the first time in a while and they have a lot to cover! Shannon, Jaja and James discuss various topics in the gaming and entertainment industry, including the potential for remote streaming and emulation of consol…

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Policy Meets People: The Art of Flexible CX 12:39

2M ago12:39

12:39

In this episode, we explore one of the toughest CX challenges: balancing company policies with the flexibility needed to deliver exceptional experiences. Policies should guide and protect, not block great service. We share how to design rules that empower teams, use exceptions as insights for improvement, and align every decision with your customer…

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Anime Gems and the latest in Video Game News Plus, What is the Value of a Video Game? 1:05:22

2M ago1:05:22

1:05:22

The Blerds are back bringing you all of their thoughts on everything happening in nerd culture. This week, Shannon and James dive deep into their nerdy things including anime recommendations like 'Paprika' and 'Gachiakuta', video game experiences with titles like 'Ghost of Yotei' and 'Astrobot', and discussions on popular shows like 'Peacemaker' an…

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#63 What if CX leadership was more about heart than KPIs? Five fun CX lessons from Ted Lasso 25:21

2M ago25:21

25:21

Welcome to a brand new episode of CX Leadership Talks! What if CX leadership was more about heart than KPIs? In this fresh, feel-good episode, your host Nienke Bloem CCXP explores what happens when we swap frameworks and dashboards for belief, curiosity and connection, inspired by none other than Ted Lasso. From her sunny spot in the south of Franc…

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Pitching Customer Interviews, Without the Fluff 9:01

2M ago9:01

9:01

Why do leaders hesitate to green-light customer interviews even when everyone agrees they matter? In this episode, we share a fast path to buy-in: lead with business outcomes, start with a small pilot, and turn qualitative insights into measurable ROI. Instead of pitching interviews as an activity, we frame them as a strategic move to reduce churn,…

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Comic Con, One Piece Adventures and Other Nerd News! 59:04

2M ago59:04

59:04

Your favorite Blerds are back bringing you all of thier thoughts on everything happening in nerd culture. On this weeks pod, Shannon and James catch up on their nerdy adventures in New York this past week which includes New York Comic Con, Athlos, One Piece x Mercer Labs and Konosha House! We're also talking a variety of nerdy things this week incl…

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CX Pulse Check - October 2025 20:36

2M ago20:36

20:36

By Jeannie Walters, CCXP

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Game Pass is Getting Out of Hand, Plus Ghost of Yotei, EA, Joystick Awards and More! 1:14:03

2M ago1:14:03

1:14:03

The Blerds are back bringing you all of their thoughts on everything happening in nerd culture. James is back and he is showing off all of the things he got while he was in Japan. You can only catch this segments on Youtube so make sure to tune in! We're also talking about the recent Game Pass Ultimate price jumps, Expedition 33's six Golden Joysti…

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#62 The FIVE safe zones every cx leader should break out of 22:24

2M ago22:24

22:24

Welcome to a brand new episode of CX Leadership Talks! Too many CX leaders are hired to create change… yet end up playing it safe. Organizations reward dashboards, quick wins, and staying in the background. But as your host: Nienke Bloem reminds her listeners, CX is not about management, it is about leadership. In this episode of CX Leadership Talk…

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Fresh Experiences in B2B CX 12:09

2M ago12:09

12:09

Complacency can creep into even the strongest B2B partnerships. This episode shares practical ways to keep long-term relationships fresh, valuable, and resilient—without changing your core product. From proactive reviews and co-created thought leadership to milestone moments and small human gestures, you’ll learn how to spark momentum your clients …

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Tokyo Game Showcase, Palfarm, Marvel and Anime News! 58:06

2M ago58:06

58:06

The Blerds are back brining you all their thoughts on everything happening in nerd culture. In this episode, Shannon and Jaja dive into the latest gaming news, including the pricing of the ROG Ally and highlights from the Tokyo Game Show. The conversation shifts to the Sony and Xbox showcases, revealing exciting new games and updates. They also tou…

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Start Where You Are 14:07

3M ago14:07

14:07

Where do you start with customer experience strategy? As a CX leader, you’ve probably faced the overwhelming question: Where do I start? In this episode, Jeannie Walters explores this challenge and shares how to find clarity when building a customer experience strategy. Drawing from real conversations with CX leaders, Jeannie introduces the CXI Nav…

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Gaming Lawsuits, Price Hikes, Anime News and More 1:08:44

3M ago1:08:44

1:08:44

The Blerds are back bringing you all of their thoughts on everything happening in nerd culture. James is back, though only for a little bit to bring us his update from Japan! Hear what he's been up to. Later in the pod, Shannon and Jaja discuss the stagnation in gaming innovation, particularly focusing on franchises like Pokemon, Madden and NBA 2K,…

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#61 Thin Slicing: How small moments reveal BIG truths in CX and leadership 32:13

3M ago32:13

32:13

In this episode of CX Leadership Talks, Nienke Bloem CCXP MBA explores the fascinating concept of thin slicing, the psychological phenomenon that shows how just a few seconds of behavior can reveal the bigger truth. From leaders canceling contact center visits to technicians arriving late, from the reviews customers leave online to the culture that…

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Leading and Lagging Indicators in CX 14:05

3M ago14:05

14:05

Navigating today’s uncertain business landscape means balancing what’s behind us with what’s ahead. In this episode, we explore how CX leaders can use leading indicators to predict satisfaction while relying on lagging metrics to evaluate performance. Rather than collecting more data, it’s about collecting the right data—spotting early signals in e…

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Demon Slayer, Nintendo Direct and Other Nerd News 55:12

3M ago55:12

55:12

The Blerds are back bringing you all of their thoughts on everything happening in nerd culture. This week, Shannon and Jaja talk about exciting announcements from the latest Nintendo Direct. We're also giving our thoughts on the highly anticipated Demon Slayer: Infinity Castle movie. Plus more nerd news! Make sure to subscribe to us on Youtube, App…

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CX Pulse Check - September 2025 31:26

3M ago31:26

31:26

What does luxury really mean in today's experience economy? The answer might surprise you. Joining us on this eye-opening CX Pulse Check episode is luxury experience expert Neen James, who shares groundbreaking research revealing that luxury isn't about price tags—it's a mindset with four distinct profiles. Yet regardless of which luxury mindset we…

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#60 Staying relevant in CX: Life Trends 2025 by Bart Verouden CCXP 50:00

3M ago50:00

50:00

The future of customer experience isn’t 10 years away, it’s happening right now. In this episode of CX Leadership Talks, your host Nienke Bloem CCXP sits down with Bart Verouden, CCXP, Senior Manager Innovation & Business Development at Accenture, Lean Black Belt, and lifelong learner. Bart is part of the team behind Accenture Song’s Life Trends Re…

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Are you planning or PLANNING? 9:11

3M ago9:11

9:11

Are you planning with a small p or a capital P? This question frames a critical insight for customer experience professionals: the difference between creating lists of activities versus developing strategic initiatives that drive meaningful business outcomes. Many CX leaders fall into the trap of confusing tactics with impact. They focus on impleme…

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Make it Easy to Do Business 12:53

3M ago12:53

12:53

What does it really mean to make business easier for your customers? In this engaging exploration of practical customer experience strategies for small business owners, Jeannie Walters responds to Joe, a construction company owner wondering how to create smoother customer interactions. The journey begins with communication fundamentals—clear, proac…

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Gamescom, Palland and Other Nerd News 1:03:05

4M ago1:03:05

1:03:05

The blerds are back bringing you all of their thoughts on everything happening in nerd culture. This week we're talking all the major reveals from Gamescom and the Future Games showcase. We're also talking price hikes on the PS5 and the very controversial release of Palland on Nintendo's platform! Chapter Notes: 00:00 Introduction to Nerd Culture 0…

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#59 Why every CX Leader needs a CX Strategy on a page 34:48

4M ago34:48

34:48

Too many CX strategies are either far too complex… or don’t exist at all. That’s why in this episode, your host Nienke Bloem, CX educator and speaker, takes you on a journey into one of the most powerful tools you can have as a CX leader: your Strategy on a Page (SOAP). Your Strategy on a Page is the bridge between vision and execution. Without it,…

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Challenges of Gaining CX Buy-In 16:01

4M ago16:01

16:01

Why do customer experience professionals still struggle to get buy-in from leadership—even in small organizations where alignment should be easier? This question from a listener in the UK captures a universal frustration faced by CX champions worldwide. The challenge isn't about company size or industry. Whether in healthcare, education, or corpora…

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Is Censorship Ruining Art? And Other Nerd News 1:20:03

4M ago1:20:03

1:20:03

The Blerds are back brining you all of their thoughts on everything happening in nerd culture. Shannon, Jaja and James delve into the complexities of Roblox, discussing its vast sandbox environment and the safety concerns surrounding it, particularly for children. They emphasize the importance of parental guidance in monitoring kids' interactions o…

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Keeping the Customer Visible 12:43

4M ago12:43

12:43

The delicate balance between business efficiency and customer needs sits at the heart of successful process improvement. When organizations focus solely on internal metrics like cost savings and scalability without considering the customer perspective, they risk creating short-term wins that ultimately damage loyalty and undermine long-term success…

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Takopi's Original Sin Review Plus, Toxic Fandom and Other Nerd News 56:28

4M ago56:28

56:28

The Blerds are back bringing you all of their thooughts on everything happening in nerd culture! In this episode Shannon and James discuss a variety of topics ranging from character development in anime to the impact of fan culture on media consumption. They discuss the legal implications of copyright infringement in the gaming industry, share pers…

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CX Pulse Check - August 2025 31:06

4M ago31:06

31:06

What's happening in CX today? In this episode, we'll explore the gap between CX ambition and execution. Camille Kremer, Senior Director of Customer Experience at Holiday Inn Club Vacations, joins Jeannie Walters for this CX Pulse Check to share how her team built a comprehensive CX program over five years—drawing on the powerful metaphor of bamboo …

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Nintendo, Sony, Xbox, Marvel & Other News Updates 1:08:28

4M ago1:08:28

1:08:28

Shannon, Jaja and James are back bringing you all of their thoughts on everything happening in nerd culture. In this episode, the hosts discuss the implications of game censorship, the upcoming Xbox innovations, and the ongoing debate surrounding Sony's exclusive games. They also touch on the excitement for EVO, preferences between Marvel and DC mo…

1
No One Cares About Your CX Metrics—Let's Fix That 10:17

4M ago10:17

10:17

Customer experience pros often face a common challenge: robust metrics like NPS or CSAT fall flat outside the CX team. Why? Because other departments don't see how those numbers connect to their goals. This episode explores how to bridge that gap by translating CX data into the language of IT, Operations, and Finance. It's not about dumbing down th…

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Nerd News and Our Spoiler Heavy Fantastic 4 Review! 1:17:47

4M ago1:17:47

1:17:47

Shannon, Jaja and James are back bringing you all of their thoughts on everything happening in nerd culture. Today, we're talking your latest in nerd culture news and, the highly anticipated Fantastic 4 is here! Did it live up to the hype? Hear our thoughts. Subscribe to our Youtube channel or listen to us on Apple Podcasts, Spotify or your podcast…