The Case Closed Podcast is the first and only podcast dedicated to helping you to learn, use, and extend the Salesforce Service Cloud to improve customer experiences and run an efficient contact center. Hosted by Salesforce MVPs, Jeff Grosse and Cheryl Feldman, you'll learn the features of Service Cloud, ways to extend functionality with the AppExchange, and hear the success stories that Service Cloud customers have experienced in their company.
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Cheryl Feldman Podcasts
After the ‘Broadway Disher’ (Lesli Margherita) leaks news of a top secret, in-the-works, new mega musical, the Broadway community goes off-the-charts batty. Top-of-their-game Broadway Producers Cheryl Philips (Lillias White) and Steve Jones (James Monroe Iglehart), arch enemies, pounce. Who will get the rights? Will way-out-of-their-comfort-zone creators Kaye (Ashley Park) and Bobby (Michael Urie) manage to deliver a draft of the show before their marriage implodes? Will Director/Choreograph ...
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It’s a star-studded extravaganza on the red (no wait…yellow) carpet. Time Square is completely transformed into Zoey’s version of Pandora. But all that glamour is barely masking the rampant tension backstage. The pressure is crushing as the recently voiceless diva, Emma-Olivia, prepares to take the stage on Opening Night. But where is she? And just…
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What happens when you’re only days away from first performance and your diva star loses her voice from non-stop hysterical behavior? Will Stavros’s star continue to rise and rise…while Emma Olivia becomes more and more unhinged?? Will Bobby order Calamari? Banshee wrangler Bill Berloni has no time to contemplate these important thoughts, as he’s co…
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It’s Press Day which means that Opening Night is fast approaching. Exciting for sure….however unhinged, behind-the-scenes drama is at an all-time high. Who’s pushing Bobby’s buttons? What’s going on between Zoey and Andrew Barth Feldman? Is Emma-Olivia really 4 years older than Stavros? And is agent Maxwell Fernsby stepping into his boss’s slick sh…
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Big Broadway Musicals don’t simply happen. Aside from all else, it’s an all-consuming monster challenge – to say the least – to raise the money to put on the show. But Producer Steve Jones has a few tricks up his sleeve to score the needed cash. Good thing the producers have a secret weapon who may solve their fundraising problems (and, undoubtedly…
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BONUS - Mega Producers Cheryl Philips and Steve Jones Duke it Out on Stagecraft with Gordon Cox
26:10
26:10
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When left to their own devices, mega producers Cheryl Philips and Steve Jones from Avvatar: The Musical, who have a collective bazillion Tony Awards between the two of them, can't quite seem to agree on anything... except that Avvatar: The Musical needs to be made. Visit avvataronbroadway.com for more info and tickets, and make sure to subscribe to…
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BONUS - Andrew Barth Feldman on The Theater Podcast with Alan Seales
13:39
13:39
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Many people know Andrew Barth Feldman made his Broadway debut in the title role in Dear Evan Hansen and is now starring in High School Musical: The Musical: The Series, but what most people don’t know is that while he was in DEH performing his 6 shows a week, he was also attending Yale -- and obtained a master’s degree that has landed him his lates…
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BONUS - Avvatar the Musical on Musicals with Cheese
11:58
11:58
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Avvatar is a new musical premiering at the Hellinger theatre! Check out more information here: http://avataronbroadway.com/ Donate to Black Lives Matter here Social Media: Our WEBSITE Musicals with Cheese on Twitter Musicals W/ Cheese on Instagram Email us at [email protected] Merch!! Jess Socials Jess on Twitter Jess on Instagram Andre…
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BONUS - The Broadway Disher gets Broadwaysted!
23:20
23:20
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Play along as The Broadway Disher joins us for her take on the upcoming Avvatar: The Musical (An Unauthorized Parody). Check out AvvatarOnBroadway here! Check out As The Curtain Rises here! Subscribe to Broadwaysted here! Thanks to Lesli Margarita for always being amazing. Learn more about your ad choices. Visit megaphone.fm/adchoices…
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BONUS - BPN Live Event with the ATCR Cast
59:02
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Originally streamed live on Jan 14th, 2021, cast members Alex Brightman, Andrew Barth Feldman, Lesli Margherita, Michael Urie, Lillias White, James Monroe Iglehart, Ramin Karimloo and a few surprise guests joined us for a fun chat about episodes 1 through 8. Watch the original video here: https://youtu.be/hbnguUYIHnM For the full cast & creatives l…
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Stavros has completely enthralled the Avvatar team and Emma Olivia couldn’t be more thrilled! Well, no, not exactly….but she’s an actress and she can pretend! Speaking of pretending, Bobby and Kay are busy pretending that Thomas isn’t a problem. Steve and Cheryl are pretending they were never worried. And ambitious Maxwell Fernsby comes up against …
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Auditions for Avvatar are finally here—how many blue-themed songs can one creative team hear? Just as hope seems lost for a dreamy leading man, a miracle of muscle and ability sweeps into Ripley-Grier and blows everyone away. And diva Emma-Olivia may be the most surprised of all. For the full cast & creatives list, check the show notes visit BPN.fm…
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The most important aspect of Avvatar is finally being discussed: No, not the new script from Thomas (which Kay is still fuming over privately). The marketing campaign! As producers Cheryl and Steve—and science consultant Andrew Barth Feldman—take meetings, Kay and Bobby try to make it work with new bookwriter Thomas, and Emma Olivia is enticed by M…
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The team takes drives of shame home after the Staten Island debacle. Emma Olivia and Cheryl find themselves too close for comfort; Kay gives Bobby the silent treatment; Maxwell Fernsby has an interesting proposition for director-choreographer-cheerleader Zoey—and Steve may already have his next musical project lined up with Andrew Barth Feldman. No…
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The workshop is here—well, actually, it’s on Staten Island. Did you know cars can go there? The whole team makes the trek to see what they’ve got, but there are a few surprises waiting… not least of which is the score. Could Kay and Bobby have a hit song on their hands? Or will Steve and Cheryl’s behind-the-scenes plotting derail what’s starting to…
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#3 - Writers on the Verge of a Nervous Breakdown
20:03
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The pressure is starting to get to Kay and Bobby—or maybe it’s just the caffeine—as they write the book, lyrics, and score for the first act of a musical that everyone thinks is based on the highest grossing movie of all time, but secretly… isn’t. Luckily, they have a brand-new science consultant joining the team to lead the way in the form of… “De…
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Shortly after an epic meeting debacle at Sardi’s—where, true to form, the pigs in a blanket are an off-menu secret treat —Bobby and Kay tried to regroup as the new, contractually obligated writers of a not-Avatar musical. Producers Cheryl and Steve try to salvage their reputations before anyone knows what’s happened by bringing onboard acclaimed di…
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Broadway Composer/Lyricist/Book Writers Bobby and Kaye are writing a top secret new musical. But nothing is secret on Broadway…not with the Broadway Disher around. After news about the new, in-the-works musical leaks, the Broadway community goes into full-tilt crazy chasing opportunities to get involved. This includes mega producers Steve Jones and…
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After the ‘Broadway Disher’ (Lesli Margherita) leaks news of a top secret, in-the-works, new mega musical, the Broadway community goes off-the-charts batty. Top-of-their-game Broadway Producers Cheryl Philips (Lillias White) and Steve Jones (James Monroe Iglehart), arch enemies, pounce. Who will get the rights? Will way-out-of-their-comfort-zone cr…
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003 - Using ManyWho to Automate Contact Center Processes
48:42
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Episode 003 gets at the heart of business processes; automation. Service processes need as much or more automation than any other part of the business so this time we talk about workflow that goes beyond the Workflow Rules, Visual Flow, Process Builder, Escalation Rules, Routing Rules, and Auto Response Rules you know of today in Service Cloud. We …
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002 - History of the Service Cloud, Features, and Use Cases
52:50
52:50
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Episode 002 gets at the history of the Service Cloud. It’s not been around as long as Salesforce has as a company, but it’s not that much younger than the Sales Cloud. It’s seen many evolutions over time though; in name, features, and possibilities. Cheryl and Jeff explore the Service Cloud’s history and what makes it amazing today. Topics and Link…
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001 - Introducing Jeff, Cheryl, and the Podcast dedicated to Salesforce Service Cloud
31:47
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Introducing The Case Closed Podcast Meet Jeff Grosse and Cheryl Feldman, your hosts for the first podcast dedicated completely to the Salesforce Service Cloud and taking service and support experiences to the next level. Please share this podcast with others, leave us feedback, and join in the conversation.…
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