Wrong Term Memory is a podcast from Glasgow hosted by Jack and Colin. Hosted on Acast. See acast.com/privacy for more information.
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Colin Shaw Podcasts

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The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Colin Shaw, Beyond Philosophy LLC
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth. This review sums up: "The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other se ...
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Listen to Questions for now to hear big thinkers discuss today’s big questions in digital CX. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of compelling perspectives and actionable insights.
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Welcome to Insightful Leaders. I’m your host Ryan Stuart and this is the show where I interview proven leaders in Customer Insights and CX who share their stories, strategies, and insights to drive meaningful change at your organization.
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A podcast about the day-to-day lives and careers of actors and other artists. [email protected] This podcast will always be completely free and completely ad-free but if you wish to support it you can do so here: https://www.gofundme.com/craftbusinesslifepodcast Thank You So Much
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The Cubs Daily Podcast is your go-to source for all things Chicago Cubs. Lance Brozdowski delivers your morning Cubs pulse with fresh insights, in-depth analysis, and the latest news. Every. Single. Day. Whether you bleed Cubbie Blue or are just looking to stay in the know, we've got you covered. Tune in every morning to kickstart your day with Cubs baseball.
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The Growth Dilemma: Managing Your Brand When Different Customers Want Different Things
34:03
34:03
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34:03How do you grow your revenues without upsetting your existing customers? In this episode, Colin Shaw and Professor Ryan Hamilton dive into the new book he has written with Anne Wilson, Senior Lecturer at Wharton. Published by Harvard Business Review Press, the book is called: The Growth Dilemma: Managing Your Brand When Different Customers Want Dif…
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Sammy Sosa triumphantly returns to Wrigley Field; Cubs drop series opener to Mariners
9:05
9:05
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9:05Lance Brozdowski recaps a Friday Cubs loss to the Mariners, chats about a bullpen regression game, and throws to Sammy Sosa's revealing interview with reporters, as he shared his thoughts on his long-awaited return to Wrigley Field.
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Pete Crow-Armstrong is the fastest Cub ever to 20-20
9:06
9:06
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9:06Lance Brozdowski recaps a Cubs loss to the Brewers at Wrigley Field, talks about Pete Crow-Armstrong's heroics while already reaching 20 homers and 20 stolen bases this season, and ponders Jameson Taillon's occasional struggles.
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Cubs Weekly: Eno Sarris explains why the MLB ball is different
27:30
27:30
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27:30Lance Brozdowski chats with The Athletic's Eno Sarris on the Cubs Weekly Podcast, presented by Wintrust, about his recent piece about a change in the MLB ball, what he believes the next big player development trend will be and what could prevent the pitcher injury crisis.
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Pete Crow-Armstrong steals show in memorable Cubs win at Wrigley Field
10:43
10:43
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10:43Andy Martínez breaks down Pete Crow-Armstrong's memorable night at Wrigley Field, where he made a highlight-reel catch, followed it up with the longest home run of his career and had the crowd chanting "MVP" and his name.
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More from the analogue book (February 2025)
37:44
37:44
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37:44Jack and Colin ponder more questions and try to give their answers. Hosted on Acast. See acast.com/privacy for more information.
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Questions from an Analogue book (February 2025)
37:01
37:01
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37:01This week we are joined by Andy from That UFO Podcast but no UFO chat here - instead Colin has bought a book. Together the lads answer questions from it. Hosted on Acast. See acast.com/privacy for more information.
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Cubs walk off Pirates on Father's Day for series win
11:25
11:25
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11:25Andy Martínez breaks down the Chicago Cubs' 3-2 walk-off win over the Pittsburgh Pirates, their ability to win games on the margins and how it's become a staple for the team, and then shares the importance of Father's Day for various members of the organization.
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Lance Brozdowski talks about whether runners in scoring position stats are reliable and digs into Kyle Tucker's recent dip in bat speed.
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How will the Cubs manage Cade Horton's workload?
9:21
9:21
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9:21Lance Brozdowski dives into a Friday extra-innings loss over the Pirates, how the Cubs might manage Cade Horton's workload this season, and what it's like to watch Paul Skenes from behind home plate.
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Pete Crow-Armstrong's unusual homer powers the Cubs past Pittsburgh
7:36
7:36
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7:36Lance Brozdowski digs into a series-opening win over the Pirates at Wrigley as Pete Crow-Armstrong hits a ball above his eyes out to right field for his 18th HR of the season and previews another matchup against Paul Skenes.
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Cubs Weekly: Previewing the Athletes Unlimited Softball League with Elise Menaker
26:04
26:04
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26:04Lance Brozdowski and Elise Menaker sit down on the Cubs Weekly Podcast, presented by Wintrust, for a discussion about the brand-new Athletes Unlimited Softball League (AUSL) and the impact it will have on post-collegiate softball players. They also discuss Elise's Hall of Fame career and how softball has evolved since her time playing for Cornell U…
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Cubs drop series to Phillies, plus a special reunion for Daniel Palencia
10:44
10:44
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10:44Andy Martínez recaps the Cubs' 7-2 loss in Philadelphia, assesses Ben Brown's continued first inning woes and shares an emotional reunion between reliever Daniel Palencia and his parents at Wrigley Field.
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Ian Happ, Cubs use long ball in 8-4 win over Phillies
10:22
10:22
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10:22Lance Brozdowski recaps a Cubs win in Philadelphia, dissects Ian Happ's recent power surge and details the issues with catch probability.
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Kyle Tucker vs. Zack Wheeler was must-see TV
9:56
9:56
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9:56Lance Brozdowski digs into the Cubs' Game 1 loss in Philadelphia, Kyle Tucker's dominance against good pitching, and Ryan Pressly's velocity bounce-back.
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Nico Hoerner and Craig Counsell ejected as Cubs drop series to Tigers
10:06
10:06
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10:06Lance Brozdowski digs into Cubs rookie right-hander Cade Horton's questionable fastball usage in leverage counts and listens to Craig Counsell chat about Nico Hoerner's ejection before previewing another big series against the Phillies.
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Mini-home run derby in Detroit highlights a positive Cubs trend in 2025
9:09
9:09
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9:09Andy Martínez recaps the Cubs' five-homer, bounce-back win over the Detroit Tigers on Saturday afternoon, digs into how Jameson Taillon's desire to add more velocity has been supplanted by his successful off-speed offerings, and showcases just how resilient Chicago has been as a team in 2025.
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What Customers Really Think About Your AI Experience: Academic Research Reveals the Truth.
1:09:29
1:09:29
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1:09:29Have you ever said “thank you” to a chatbot or Chat GPT? Well, you’re not alone—and you might just be weirder than you think. It turns out AI can be more empathic than people. But what do Customers think of AI experiences? Academic research reveals the answers we discuss in this show. In this special live-recorded episode from the SOCAP Conference,…
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Outs on bases cost Cubs Game 1 in Detroit
15:59
15:59
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15:59Lance Brozdowski and Tom Prizeman recap the Cubs' Game 1 loss in Detroit, including an admirable performance by Ben Brown and two pivotal outs on the bases.
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Lance Brozdowski recaps a series win against the Nationals before digging into how the Cubs can attack one of the best pitchers in MLB, Tarik Skubal.
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Cubs Weekly: How Pitching Ninja took over baseball
26:19
26:19
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26:19On the latest Cubs Weekly Podcast, presented by Wintrust, Lance Brozdowski sits down with Rob Friedman, better known as "Pitching Ninja," a popular social media account that chronicles the nastiest pitches in MLB on a daily basis.
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Should Cubs start hot-hitting Michael Busch against all left-handed pitching?
13:43
13:43
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13:43Lance Brozdowski recaps a southpaw duel in DC, which the Cubs lost 2-0 to the Nationals, and digs into whether Chicago first baseman Michael Busch, who's on a tear at the plate, should start every day against left-handed pitching.
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Michael Busch mashes the Nats; Jeff Passan has thoughts on trade-deadline pitchers
8:37
8:37
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8:37Lance Brozdowski digs into Game 1 of the Cubs' big road trip, highlighted by Michael Busch's 3-for-4 night with three RBI, before diving into ESPN reporter Jeff Passan's take on some starting pitchers who might be available at the July 31 MLB trade deadline.
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Kyle Tucker injured, and examining Daniel Palencia’s breakout as Cubs' closer
10:57
10:57
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10:57Lance Brozdowski breaks down Daniel Palencia's emergence as the Cubs' closer, recaps a big Sunday win over the Reds, checks on Kyle Tucker's status after he was pulled from the game with an injury, and previews the upcoming road series against the Nationals.
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Katie Krall dives into WAR and how it's calculated, and explains its importance to MLB teams as they construct their rosters.
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Why Colin Rea has struggled and Cubs will use an opener for Ben Brown
8:08
8:08
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8:08Lance Brozdowski digs into Cubs right-hander Colin Rea's recent struggles against the Reds and the clever decision to have an opener ahead of Ben Brown in Game 2 of the NL Central series at Wrigley Field.
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Cubs Weekly: Ian Happ recounts Pete Crow-Armstrong's rise to stardom
24:19
24:19
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24:19Cubs left fielder Ian Happ joined the Cubs Weekly Podcast, presented by Wintrust, to chat with Lance Brozdowski about two teammates who are in the early NL MVP conversation -- Pete Crow-Armstrong and Kyle Tucker. Is Happ surprised at PCA's sudden power production? What is one thing fans don't know about him? What is it like hitting in front of Kyle…
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What trends are shaping trust and safety programs in 2025? (feat. Peter Ryan and Ljubiša Velikić)
32:24
32:24
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32:24On this episode, we discuss trust and safety trends — including emerging challenges and opportunities — and how the evolution of technology is shaping CX leaders' priorities in 2025. Fraudulent activity, cyber attacks, data breaches and harmful user-generated content are on the rise. To combat these threats, robust trust and safety programs have be…
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Marquee Sports Network analyst and former minor league coach Katie Krall discusses how pitchers develop new pitches and uses her baseball background to discuss the development process.
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Here's why Cubs rookie pitcher Cade Horton is a player development success
10:27
10:27
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10:27Lance Brozdowski digs into the evolution of Chicago Cubs rookie right-hander Cade Horton's approach to lefty hitters and listens to president of baseball operations Jed Hoyer's thoughts on oblique injuries across Major League Baseball.
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What projections say about Cubs outfielder Pete Crow-Armstrong's 40-40 chances
8:13
8:13
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8:13Lance Brozdowski provides some updates on injuries before Katie Krall joins his to discuss projections and how important they are in valuation and contextualization of a player's performance, such as Cubs breakout star Pete Crow-Armstrong.
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Seiya Suzuki and the Cubs' offense cannot be stopped
11:29
11:29
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11:29Lance Brozdowski digs into the Chicago Cubs' insane offensive run over the past few weeks, with contributions from Seiya Suzuki and, unexpectedly Sunday, Reese McGuire. Stick around for a preview of the Cubs-Rockies series at Wrigley Field and how Coors Field affects hitter perception of pitch shapes.…
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How Miguel Amaya injury might impact Cubs; Julian Merryweather DFA'd
8:41
8:41
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8:41Lance Brozdowski digs into the implications of Cubs catcher Miguel Amaya's oblique strain, which he sustained Saturday against the Reds, and discusses if Moisés Ballesteros or Reese McGuire will be called up from Triple-A Iowa to replace him. Lance also analyzes the Cubs' decision to designate struggling reliever Julian Merryweather for assignment.…
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The Brand Builds The Promise; Customer Experience DOES NOT Deliver! Why?
37:00
37:00
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37:00How happy are you when you buy auto insurance? If your answer is anything other than thrilled, you’re not alone. In fact, years ago, a UK insurance company tried to convince us otherwise with their tagline “Quote Me Happy.” Spoiler alert: Nobody was happy. This raises a fascinating question: What role does advertising play in the customer experienc…
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Lance Brozdowski digs into a historic night from Pete Crow-Armstrong as he hit two home runs in the Cubs' series-opening win in Cincinnati. We'll hear some crazy stats on the home runs and listen to what Cubs manager Craig Counsell and PCA thought of his heroics.
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Cubs Weekly: Ryan Dempster analyzes MLB's pitching evolution
24:17
24:17
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24:17Ryan Dempster joins Lance Brozdowski on the Cubs Weekly Podcast, presented by Wintrust, to break down all things pitching, from his 16-year MLB career to the current state of the game. Dempster analyzes pitch grips, talks strategy and how to balance data with experience on the mound. The duo also chats about how pitchers discuss the art with other …
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Can Pete-Crow Armstrong have a 40-40 season?
6:49
6:49
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6:49Lance Brozdowski throws to an interview with Bruce Levine, Elise Menaker and Ryan Sweeney as they analyze whether PCA can put together a 40-40 season.
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Cubs rout Marlins, plus Statcast's new hitter swing data
9:29
9:29
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9:29Lance Brozdowski analyzes another big offensive game from Cubs hitters and reviews what new hitter metrics we can analyze publicly with Statcast's latest release.
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Who will record Cubs' next save with Porter Hodge on IL?
9:29
9:29
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9:29Lance Brozdowski examines who will earn the next save for the Cubs with Porter Hodge hitting the IL, Matt Shaw's MLB return, and a potential third base trade target for the July 31 trade deadline.
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Pete Crow-Armstrong, Colin Rea seal Cubs' Crosstown Classic sweep of White Sox
9:48
9:48
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9:48Lance Brozdowski discusses one particular stat that enables the Cubs pitching staff's success, highlights the force that is Pete Crow-Armstrong, and chats with rookie right-hander Cade Horton about his first taste of MLB life.
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Should the Cubs recall Matt Shaw after his Triple-A breakout?
10:23
10:23
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10:23Lance Brozdowski examines whether the Chicago Cubs should recall hot-hitting prospect Matt Shaw from Triple-A Iowa to fill their third base hole as the team continues its scorching stretch of offensive production with another Crosstown Classic win over the White Sox at Wrigley Field.
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Lance Brozdowski analyzes a series-opening win for the Cubs against the crosstown rival White Sox, including a potential slump-buster day for superstar slugger Kyle Tucker.
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Cubs Weekly: Cliff Floyd breaks down Pete Crow-Armstrong, Dansby Swanson
24:42
24:42
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24:42Cliff Floyd joins Lance Brozdowski on the Cubs Weekly Podcast, presented by Wintrust, to break down Pete-Crow Armstrong's hot start, Dansby Swanson's rebound and Seiya Suzuki's underappreciated bat. They also chat about Cliff Floyd's career and how he'd fare if he stepped in the box against a major league arm today.…
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What's behind Jameson Taillon's recent struggles?
9:53
9:53
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9:53Lance Brozdowski breaks down Jameson Taillon's recent struggles with home runs and previews the crosstown rivalry between the White Sox and Cubs this weekend.
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Justin Turner walks off Marlins; Alex Cohen gives Moisés Ballesteros scouting report
13:26
13:26
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13:26Lance Brozdowski recaps a thrilling Cubs win over the Miami Marlins, then is joined by Marquee Sports Network play-by-play announcer Alex Cohen to discuss the offensive impact that recent call-up Moisés Ballesteros could have with Ian Happ sidelined.
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How MLB organizations write and leverage scouting reports
12:27
12:27
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12:27Marquee Sports Network’s Katie Krall breaks down how to write a scouting report, the way front offices assign scouting coverage, and what to look for when watching at home or Wrigley Field.
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AI Won’t Save Your Customer Experience—But This Might...
32:19
32:19
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32:19Episode Summary: Everyone’s talking about AI like it’s some kind of CX fairy godmother—“Bibbidi-bobbidi-boo! Your NPS just went up 50 points!” Spoiler alert: it doesn’t work like that. In this episode, Colin and Ryan are joined by Frederic Durand, CEO of Diabolocom, and Collin D. Ehret, Senior Enterprise Sales Director (yes, another Collin… brace y…
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Lance Brozdowski digs into how the strike zone has changed this season because of an adjustment in how umpires are graded alongside Katie Krall, one of the newest members of the Marquee Sports Network team.
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