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Colin Shaw Podcasts

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We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth. This review sums up: "The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other se ...
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Welcome to Insightful Leaders. I’m your host Ryan Stuart and this is the show where I interview proven leaders in Customer Insights and CX who share their stories, strategies, and insights to drive meaningful change at your organization.
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Craft Business Life

Craft Business Life Podcast

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Monthly
 
A podcast about the day-to-day lives and careers of actors and other artists. [email protected] This podcast will always be completely free and completely ad-free but if you wish to support it you can do so here: https://www.gofundme.com/craftbusinesslifepodcast Thank You So Much
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Cubs Daily Podcast

Marquee Sports Network

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Daily
 
The Cubs Daily Podcast is your go-to source for all things Chicago Cubs. Lance Brozdowski delivers your morning Cubs pulse with fresh insights, in-depth analysis, and the latest news. Every. Single. Day. Whether you bleed Cubbie Blue or are just looking to stay in the know, we've got you covered. Tune in every morning to kickstart your day with Cubs baseball.
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How do you grow your revenues without upsetting your existing customers? In this episode, Colin Shaw and Professor Ryan Hamilton dive into the new book he has written with Anne Wilson, Senior Lecturer at Wharton. Published by Harvard Business Review Press, the book is called: The Growth Dilemma: Managing Your Brand When Different Customers Want Dif…
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Lance Brozdowski and Elise Menaker sit down on the Cubs Weekly Podcast, presented by Wintrust, for a discussion about the brand-new Athletes Unlimited Softball League (AUSL) and the impact it will have on post-collegiate softball players. They also discuss Elise's Hall of Fame career and how softball has evolved since her time playing for Cornell U…
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Have you ever said “thank you” to a chatbot or Chat GPT? Well, you’re not alone—and you might just be weirder than you think. It turns out AI can be more empathic than people. But what do Customers think of AI experiences? Academic research reveals the answers we discuss in this show. In this special live-recorded episode from the SOCAP Conference,…
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Cubs left fielder Ian Happ joined the Cubs Weekly Podcast, presented by Wintrust, to chat with Lance Brozdowski about two teammates who are in the early NL MVP conversation -- Pete Crow-Armstrong and Kyle Tucker. Is Happ surprised at PCA's sudden power production? What is one thing fans don't know about him? What is it like hitting in front of Kyle…
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On this episode, we discuss trust and safety trends — including emerging challenges and opportunities — and how the evolution of technology is shaping CX leaders' priorities in 2025. Fraudulent activity, cyber attacks, data breaches and harmful user-generated content are on the rise. To combat these threats, robust trust and safety programs have be…
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Lance Brozdowski digs into the implications of Cubs catcher Miguel Amaya's oblique strain, which he sustained Saturday against the Reds, and discusses if Moisés Ballesteros or Reese McGuire will be called up from Triple-A Iowa to replace him. Lance also analyzes the Cubs' decision to designate struggling reliever Julian Merryweather for assignment.…
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How happy are you when you buy auto insurance? If your answer is anything other than thrilled, you’re not alone. In fact, years ago, a UK insurance company tried to convince us otherwise with their tagline “Quote Me Happy.” Spoiler alert: Nobody was happy. This raises a fascinating question: What role does advertising play in the customer experienc…
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Ryan Dempster joins Lance Brozdowski on the Cubs Weekly Podcast, presented by Wintrust, to break down all things pitching, from his 16-year MLB career to the current state of the game. Dempster analyzes pitch grips, talks strategy and how to balance data with experience on the mound. The duo also chats about how pitchers discuss the art with other …
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Cliff Floyd joins Lance Brozdowski on the Cubs Weekly Podcast, presented by Wintrust, to break down Pete-Crow Armstrong's hot start, Dansby Swanson's rebound and Seiya Suzuki's underappreciated bat. They also chat about Cliff Floyd's career and how he'd fare if he stepped in the box against a major league arm today.…
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Episode Summary: Everyone’s talking about AI like it’s some kind of CX fairy godmother—“Bibbidi-bobbidi-boo! Your NPS just went up 50 points!” Spoiler alert: it doesn’t work like that. In this episode, Colin and Ryan are joined by Frederic Durand, CEO of Diabolocom, and Collin D. Ehret, Senior Enterprise Sales Director (yes, another Collin… brace y…
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