Dave Bownes and John Leitch have over 60 years of automotive aftersales experience, starting from the shop floor right the way through to senior management roles they have a wealth of knowledge that comes across in a very humble and down-to-earth way. After working together over 8 years ago and then heading off in slightly different career directions they came back together in 2025 to form The One% Partnership! The One Percent Partnership is the joining together of their consultancy business ...
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Dave Bownes Podcasts
More motortrade chat with Dave and John! In this episode Dave chats with John about all things bodyshop and how the 1% effect can influence the performance!By Dave & John
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In this episode Dave and John respond to some great comments and feedback on the earlier 1% Effect in Parts Department podcast.By Dave & John
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In this episode Dave and John switch their conversation to the parts department and how marginal gains can support the performance.By Dave & John
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The One% Partnership, Front of House Q&A Part 2
36:45
36:45
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36:45In this episode (part 2 of 2) Dave and John respond to feedback from the previous podcast where they talked about how the 1% effect could impact the front of house function.By Dave & John
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The One% Partnership, Front of House Q&A Part 1
30:22
30:22
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30:22In this episode (part 1 of 2) Dave and John respond to feedback from the previous podcast where they talked about how the 1% effect could impact the front of house function.By Dave & John
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The 1% Effect in Front of House and Customer Service
23:32
23:32
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23:32In this episode DAve and John talk about the 1% effect and how it help with the front of house and customer serviceBy Dave & John
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In this episode Dave and John respond to listener feedback and questions, today they focus on the responses to the 1% effect on the recent Workshop podcast.By Dave & John
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In this episode Dave and John talk about some of the gains that the 1% effect can have within your Service DepartmentBy Dave & John
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In this episode Dave talks with John about what the 1% effect is and how it relates to incremental gain.By Dave & John
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In this first episode Dave and John chat about why they have formed The One% Partnership and how they will be supporitng Automotive Aftersales businessesBy Dave & John
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