We are refining and redefining the sales game. A place where sales professionals can come to learn from other sales professionals and thought leaders who have mastered their craft. Real sales professionals. Real stories. Real results. Are you ready to feel the power?
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Are you ready for CX Unhinged? For building better experiences? Hosted by Bob Azman, this show digs into the trends, tools, and tactics that are transforming the way businesses connect with their customers. Get ready for thought-provoking interviews, expert advice, and the latest insights straight from the world of CX. Whether you're aiming to enhance your strategy or discover new ways to drive customer satisfaction, grab your notebook - Bob and his guests have got you covered. Make sure to ...
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In this Power Producers Shoptalk episode, David Carothers keepsthe remote workforce series going with a deep dive into KPIs—why they’recrucial and how they should be tied to core values. David and his team from Insurance Futures discuss howmeasuring the right activities can lead to success and help remote agenciesstay on track. This week, David is …
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Email Myths, Metrics and Moves with Jay Schwedelson
49:25
49:25
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49:25In this Power Producers Podcast episode, David Carothers divesinto the world of email marketing with Jay Schwedelson, founder ofSubjectLine. The discussion focuses onhow to refine your email marketing strategy, specifically the art of creatingsubject lines that boost open rates and increase engagement. David and Jay explore practical tips and insig…
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How AI Can Improve or Destroy Customer Service Experiences, with Alex Mead
33:39
33:39
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33:39Welcome to a brand-new episode of All Things Considered CX! In today’s thought-provoking conversation, host Bob Azman sits down with customer service experience leader Alex Mead for a candid look at what’s wrong with today’s CX practices—and how real transformation starts by getting back to the basics. Alex dives deep into his unique CSX (Customer …
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In this Power Producers Shoptalk episode, David Carothers continues the discussion on building and managing remote teams in the insurance industry, with a specific focus on culture and connection. In this second installment with the team from Insurance Futures, David dives into the importance of team-building activities in a virtual environment. Th…
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How Insurance Agencies Leverage Alternative Risk with Eric Stein
43:35
43:35
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43:35In this episode of Power Producers Podcast, David Carothers is joined by Eric Stein, the president of Insured Solutions and author of the newly published book The Blueprint. Eric brings a wealth of experience in the insurance industry, especially in alternative workers' compensation and risk management. Throughout the episode, he shares insights in…
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In this Power Producers Shop Talk episode, David Carothers kicks off a six-week series focused on the growing trend of remote workforces in the insurance industry. Rather than just relying on virtual assistants, David and his team are diving into the process of building and managing remote teams within the United States, specifically focused on hig…
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Unlocking the Future of Insurance Ops - with David LeFevre
50:42
50:42
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50:42In this episode of Power Producers Podcast, David Carothers welcomes back David LeFevre from Sales Power to dive into the transformative role AI is playing in the insurance industry. They explore how technology, specifically AI, can revolutionize data management, client experience, and operational efficiency in insurance agencies. David LeFevre bri…
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Creating Engaging Workplaces: The Secret to Crecera Brands' Success
33:51
33:51
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33:51In this episode of the All Things Considered CX, host Bob Azman is joined by Scott Eichstad and Ted Itschert from Crecera Brands. With a focus on authenticity and customer experience, Scott and Ted share their journey of transforming the customer service landscape within their organization. With nearly 60 years of shared experience, they discuss th…
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Creating Engaging Workplaces: The Secret to Crecera Brands' Success
34:08
34:08
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34:08In this episode of the All Things Considered CX, host Bob Azman is joined by Scott Eichstad and Ted Itschert from Crecera Brands. With a focus on authenticity and customer experience, Scott and Ted share their journey of transforming the customer service landscape within their organization. With nearly 60 years of shared experience, they discuss th…
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Cracking the Code on Producer Equity with Colby Allen
47:56
47:56
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47:56In this episode of Power Producers Shoptalk, David Carothers is joined by Colby Allen from Agency Brokerage Consultants for an in-depth discussion on producer equity. This conversation picks up where they left off in their previous episode on cracking the code of producer compensation, diving into the nuances of equity, ownership, and how to proper…
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Building Your Book and Your Brand with Madison Baker
56:05
56:05
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56:05In this episode of Power Producers, David Carothers is joined by Madison Baker, Vice President at Marsh McLennan, to discuss her unique journey in the insurance industry, the power of building a personal brand, and the challenges and advantages of being a female producer in a traditionally male-dominated field. Madison shares her story of entering …
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Cracking the Code on Producer Compensation with Colby Allen
43:13
43:13
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43:13In this episode of Power Producers Shoptalk, David Carothers dives into a crucial topic that every agency principal and producer need to hear: Producer Compensation and Producer Equity. Joining him is Colby Allen, VP of Agency Consulting and Valuation for Agency Brokerage Consultants, who brings his expert insight into the complexities of agency co…
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In this episode of Power Producers Podcast, David Carothers sits down with the team from Dreyev, an innovative solution transforming fleet safety and risk management. The team—Frank Centner, Roberto Sicconi, and Giancarlo Stanton—shares how Dreyev’s cutting-edge technology can help producers reduce the total cost of risk for fleet accounts, all whi…
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Charismatic Contract Review with Noelle McCall
45:35
45:35
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45:35In this episode of Power Producers Podcast, David Carothers dives deep with Noelle McCall from Contract Risk Academy to explore the crucial topic of contract review and how insurance agents can add value by properly reviewing contracts for their clients. Noelle, with her impressive background in commercial insurance and contract management, breaks …
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Leadership Lessons and Midlife Fulfillment with Bernie Borges
53:23
53:23
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53:23In this episode of Power Producers Podcast, David Carothers welcomes a longtime friend and mentor, Bernie Borges, back to the show for an insightful conversation on leadership, fulfillment, and creating a culture of engaged employees. Bernie shares his journey from marketing expert to developing a leadership framework that focuses on helping leader…
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Somewhere Over the Rainbow with Brennen Grone
56:48
56:48
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56:48In this episode of Power Producers Podcast, David Carothers sits down with Brennen Grone, EVP of Sales at Rainbow, an InsureTech MGA specializing in restaurant coverage. They dive deep into the world of InsureTech, underwriting flexibility, and how Rainbow is redefining the insurance experience for agents looking to place complex risks. Brennen sha…
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The Psychology of Bestsellers with Michael Drew
47:53
47:53
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47:53In this episode of Power Producers Podcast, David Carothers sits down with Michael Drew, a publishing expert with an astonishing track record—131 consecutive books placed on the New York Times bestseller list. Michael shares the insider strategies he’s developed over decades in the industry, helping authors not only publish their books but also bui…
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From Abacus to AI in Agency Accounting with Crystal Temple Frawley
42:33
42:33
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42:33In this episode of Power Producers Shoptalk, David Carothers dives into a topic that every insurance producer cares about—commissions. But instead of breaking it down himself, he brings in the expert who handles it all: Crystal Temple Frawley from The Pemberley Group. Crystal, a seasoned insurance accounting professional, shares her insights on age…
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In this episode of Power Producers Podcast, David Carothers kicks off the new year with an insightful conversation featuring Chris Cline, author of The Inertia of Legacy. They dive into the book’s core themes—how individuals and businesses can shape their own legacy by embracing intentional change rather than remaining stuck in routine. Chris share…
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In this episode of Power Producers, David Carothers sits down with Alan Versteeg from Growth Matters International, bringing in fresh perspectives on sales from outside the insurance industry. Some of the best sales strategies come from those who aren't in the daily grind, and Alan delivers just new ideas, different approaches, and a mindset shift …
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There's More than Maple Syrup in Vermont with Drew & Alan Kinney
56:21
56:21
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56:21In this episode of Power Producers Podcast, David Carothers takes a deep dive into the journey of Drew and Alan Kinney, owners of Kinney Insurance, as they share their experience in transforming a family agency into a modern, digitally driven business. From humble beginnings without a website to scaling into a multi-location operation with a strong…
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In this episode of Power Producers Shoptalk, David Carothers dives into an overlooked strategy for building credibility and positioning yourself as an expert—getting published. He shares insights on leveraging niche industry publications, self-publishing books, and using content marketing as a powerful tool to generate inbound opportunities. David …
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Farming Insurance Opportunities with Terren Moore
1:02:46
1:02:46
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1:02:46In this episode of Power Producers Podcast, David Carothers sits down with Terren Moore, founder and owner of MFI Agency, to discuss the unique challenges of closing out the year in a hard market while balancing the distractions of the holiday season. With just a few weeks left in the year, many businesses start slowing down—while top producers are…
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Creating Craveworthy Exceptional Restaurant Experiences for Consumers (ft. Gregg Majewski, Craveworthy Brands))
28:30
28:30
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28:30Gregg Majewski joins me on the podcast to discuss how to use technology to create better experiences as well as putting the consumer first in every aspect of your business. Creating craveworthy experiences for consumers in the restaurant business. Gregg Majewski is the Founder and CEO of Craveworthy Brands and the former CEO of Jimmy John’s. With o…
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In this episode of Power Producers Shop Talk, David Carothers dives into the art of tailoring solutions for clients and prospects, emphasizing the importance of operational insights alongside insurance expertise. He breaks down strategies for creating value through differentiation, building industry-specific niches, and leveraging tools and resourc…
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Making your Online Brand Top-Tier with Daniel Wakefield
54:03
54:03
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54:03In this episode of Power Producers Podcast, David Carothers sits down with photographer and “first impression architect” Daniel Wakefield to discuss how powerful headshots can elevate a producer’s personal brand. Daniel shares the backstory of his transition from high-school science teacher to professional headshot photographer, explaining how his …
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In this episode of Power Producers Shop Talk, David Carothers dives deep into the art of building niches for agencies while balancing the benefits of specialization with the versatility of generalist strategies. With actionable advice, he breaks down how agencies can create impactful niches without putting all their eggs in one basket, emphasizing …
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From Claims to Crushing the Production Game with Rocio Luna
1:01:28
1:01:28
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1:01:28This episode of Power Producers Podcast featured Rocio Luna, a workers' compensation expert with a claims background, who discussed her journey from claims management to becoming a producer. Rocio shared insights into how her psychology studies and claims experience equipped her with the empathy and problem-solving skills necessary for success in s…
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2025: The Year of The BIG STAY and The GREAT DETACHMENT. Build Your BRAND Using The Rules of 3's! (Ft. Carol Kaemmerer)
27:45
27:45
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27:45Carol is back! It’s great to welcome Carol Kaemmerer back to the podcast. In this episode, Carol talks about 2025 – the year of the big stay and the great detachment! She also talks about building your personal brand – by using the rule of 3’s! Are you concerned about your current role, your career, your personal brand, your LinkedIn profile? Carol…
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In this episode of Power Producers Podcast, David Carothers sits down with Andrew Kelly from AJ Wayne & Associates, Inc, a seasoned wholesaler specializing in professional liability. Together, they dive into the evolving landscape of professional exposures and the critical role wholesalers play in supporting producers and navigating the hardest mar…
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My Cyber Sense is Tingling with Ryan Smith
49:24
49:24
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49:24In this episode of Power Producers Podcast, David Carothers is joined by Ryan Smith, founder of RLS Consulting, to discuss the evolving world of cybersecurity and how insurance professionals can better navigate this complex space. Drawing on Ryan’s extensive experience, they delve into actionable strategies for producers to engage clients on cyber …
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In this episode of the Power Producers Podcast, David Carothers sits down with Larry Levine, author of Selling from the Heart and Selling in a Post-Trust World, to discuss authenticity, self-awareness, and the evolving landscape of sales. Larry shares his journey from selling office equipment to becoming a thought leader in building heart-centered …
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In this episode of Power Producers Podcast, David Carothers is joined by Joe Erle from C3 Insurance in San Diego to dive deep into the world of cyber insurance. From navigating ransomware attacks to exploring the evolving threat landscape, the conversation covers practical strategies, trends, and insights to help agencies and businesses stay ahead …
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A Conversation we Need to Have with Brenden Corr and Justin Goodman
48:01
48:01
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48:01In this episode of Power Producers Podcast, David Carothers takes a bold step outside the box to discuss an often avoided yet critical topic: Mental Health. Joined by Brenden Corr of The Loss Runs Pros and Justin Goodman of Total CSR, David dives into their passion-driven initiative, Project 55. The conversation highlights the growing openness arou…
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The Eighth Notch. Conscious Consumerism. Eco-conscious Consumers. Integrated Sustainability (Ft. Mike Robinson - The Eighth Notch)
32:06
32:06
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32:06What a great episode to end 2024! Conscious Consumerism. Eco-conscious consumers. The Eighth Notch. Integrating sustainability into the core touchpoints of the customer journey. With over 25 years of leadership experience in the retail industry, Mike Robinson is a valuable addition to the founding team of The Eighth Notch, t8notch.com, a technology…
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A Better Agency Provides a Better Client Experience
53:02
53:02
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53:02In this special episode of Power Producers Shop Talk, David Carothers sits down with Nicholas Ayers from Glovebox to discuss the recent acquisition of Better Agency by Glovebox and what it means for the insurance industry. David shares his insights as an investor and friend, focusing on the impact this partnership will have on both companies, their…
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Data Driven Prospecting with Insurance X-Date
1:00:19
1:00:19
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1:00:19In this episode of the Power Producers Podcast, David Carothers welcomes Rob Gifford and Dan Abercrombie from Insurance Xdate. The trio dives into the journey of building an innovative tool for commercial insurance producers, exploring how Insurance Xdate simplifies pipeline management and prospecting. From leveraging data insights to overcoming ch…
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In this episode of the Power Producers Podcast, David Carothers talks with Sivan Iram from Flow Specialty. They discuss Flow Specialty’s innovative approach to using AI in insurance to enhance wholesale relationships, improve underwriting response times, and reduce operational friction for agents. Flow Specialty combines human expertise with AI-dri…
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Transforming Your CX From The Teenage Years To Early Adulthood Through A Digital First Experience (Ft. Andrew Carothers - CISCO System)
36:38
36:38
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36:38I’m wrapping up the year with our continuing exploration of the effective utilization of AI in improving your organization’s customer experience. My guest on this episode of the All Things Considered CX podcast is Andrew Carothers, CCXP. Andrew Carothers is a Customer Experience executive known for developing innovative CX strategies that grow reve…
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In this impactful episode of the Power Producers Shoptalk, David Carothers brings on guest Raghav Tana to discuss the personal challenges and profound purpose behind Raghav's initiative, the Little Sparks Project. This nonprofit organization aims to provide financial and emotional support to families of children with complex medical needs, sparked …
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Wade Millward - Building a Winning Insurance Agency
56:20
56:20
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56:20This engaging episode of Power Producers Podcast features a candid discussion between David Carothers and Wade Millward on the intersection of insurance, operations, and growth strategies in the franchising space. With nearly two decades of industry experience, Wade shares how his unique background in software and insurance led to developing scalab…
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In this special Thanksgiving edition of Power Producers Shoptalk, David Carothers dives into the holiday season's challenges and opportunities. He shares strategies for staying proactive, avoiding complacency, and building a strong foundation for 2025. Reflecting on personal and professional growth, David emphasizes gratitude for the communities an…
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In this episode of Power Producers Podcast, David Carothers spoke with Patrick McBride and Joe Ems from Sembley, a company offering innovative technology designed to simplify the commercial insurance quoting process. Joe explained the origins of Sembley, which was created to address common pain points in the industry, such as the tedious nature of …
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Two Tricks for Contractors that Stand the Test of Time
26:31
26:31
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26:31In this episode of Power Producers Shoptalk, David Carothers breaks down his top strategies for engaging contractors effectively. Drawing from real-world experience, David shares the key questions and approaches he uses to understand contractors’ needs and build trust. He emphasizes the importance of uncovering pain points related to certificates o…
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Richard Stamets - Enabling Agencies with AI
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47:45
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47:45In this episode of the Power Producers podcast, David Carothers speaks with Richard Stamets, Chief Commercial Officer of BluePond AI, about the transformative role of generative AI in commercial insurance. They discuss BluePond’s AI-driven solution, the Broker Co-Pilot, which has been designed specifically for insurance with functionalities for pol…
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Personalized: Customer Strategy in the Age of AI. Harnessing the Power of AI (ft. David Edelman)
36:43
36:43
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36:43The Five Promises of Personalization. Harnessing the power of AI to personalize the customer experience. Exploding the myth of proving the ROI of CX. This and so much more to talk about with our guest David Edelman on the All Things Considered CX Podcast with Bob Azman. David is the co-author of the new book Personalized. Customer Strategy in the A…
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Steve Bruder - Differentiation in the Land of Commoditization
33:01
33:01
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33:01In this episode of the Power Producers Podcast, David Carothers sits down with Steve Bruder from Foxen to discuss how Foxen integrates renters’ insurance compliance and risk management solutions into property management. The conversation highlights how property managers can use Foxen’s system to ensure compliance with insurance requirements, preven…
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In this episode of Power Producers Shoptalk, David Carothers provides a deep dive into effective prospecting tactics for insurance producers, challenging misconceptions about cold calling and outlining a comprehensive approach for sustained success. David highlights his recent experience with a 500-dial cold-calling challenge, underscoring the role…
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