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David Swindle Podcasts

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Swindle’s Search for The Truth is a brand-new podcast, brought to you by veteran former Detective David Swindle and historian Gillian Jack. Having spent over 34 years leading complex and high-profile investigations, Crime Expert, Case Reviewer and Media Voice David for the last decade has been using his detective and network skills and his multilingual Victims Abroad expert team to help families searching for the truth about what happened to their loved ones in the UK and other countries lik ...
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Criminal Record

Reach Podcasts

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Welcome to Criminal Record - a new, weekly podcast brought to you by the team at the Daily Record. Mad, bad and dangerous to know ... tales from the Scottish criminal underworld. Every week, we bring you a comprehensive look at unfolding crime events nationwide and globally. Expect updates on current gang conflicts, significant court proceedings, and pressing community matters shaping today's news landscape.
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Let's chat about modern facilities management! We'll explore trends in building systems, energy management, operations, and more. In the world of FM, there is always something new. Listen in as we explore the latest in facilities management with those who are shaping the industry.
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Payments on Fire™

Glenbrook Partners, LLC

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Podcasts from Glenbrook Partners on the latest developments in payments and fintech. Featuring interviews with opinion leaders, Glenbrook's own take on emerging technologies and industry trends, other news and views on this dynamic industry.
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Harry's Gym Chat

Harry Aikines-Aryeetey

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Welcome to Harry's Gym Chat. Powered by USN, we're in a gym and we're going to chat all things health, wealth and fitness, but also all things positive. Jump in, turn the volume up and let's do this!
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Norman Silvester is joined by veteran former detective David Swindle, a police officer with Strathclyde Police between 1977 and 2011 and who rose to the senior rank of Detective Supt. During that time he worked on more than 100 murders and was the man who brought serial killer Peter Tobin to justice and through Operation Anagram linked him to the u…
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In this episode, Rehman Baig, Chief Product Officer at FlexFactor joins Drew Edmond to talk about how FlexFactor is rethinking payments optimization through a Merchant of Record model. For most people in the industry, “Merchant of Record” is usually associated with global tax compliance and marketplaces, not optimization. But FlexFactor is using it…
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Ryan Carroll and Norman Silvester pick apart the latest crime stories from across Scotland.The duo explore the latest revelation which could potentially point to the culprit of the infamous 'Bible John' murders in the late 60s in Glasgow, talk to the latest on the shocking double shooting that left two known gang figures dead in Spain and much more…
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What does it take to manage over 38 locations spanning the West Coast, deliver a premium experience to thousands of guests, and train a team that’s built for success? Christopher Bulosan, Regional Facilities Manager at Topgolf, shares his incredible behind-the-scenes perspective. From early mornings tackling facility challenges across time zones to…
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Would you let a software agent, powered by AI, search, select, and complete a purchase on your behalf? Will a merchant be able to tell if there’s a human or robot behind the transaction? What about risk and regulation concerns? Russ Jones and Drew Edmond spent some time at the Glenbrook water cooler this week to consider the rapidly emerging topic …
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James McIntyre has been described as the real-life Tom Hagen, the fictional "consigliere" or adviser to the Corleone mafia family in The Godfather movies.In a 30 year career as a criminal lawyer the man nicknamed "two guns" represented some of Scotland's most notorious villains and gangland figures.Today on Criminal Record he lifts the lid on a col…
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In a series of episodes, Glenbrook's Joanna Wisniecka will to bring you up to speed on what’s happening globally as countries modernize payment networks and reach individuals and businesses through faster payment systems. In this episode, Joanna welcomes Sabine Mensah, Deputy CEO of AfricaNenda, a leader in financial inclusion, to explore Africa's …
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Join the Daily Record's Norman Silvester as he talks with Scotland's top criminal lawyer Aamer Anwar.The duo discuss the lawyers most famous cases, his experiences with the justice system and dealings with online abuse and death threats.The lawyer made a name for himself fighting high-profile cases, notably representing Emma Caldwell's family follo…
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Norman Silverster is joined by Graeme Pearson, former Director General of the Scottish Crime and Drug Enforcement Agency, on this week’s Criminal Record podcast to continue our examination of the long running Lyons and Daniel gangland feud which saw two Lyons family members Ross Monaghan and Eddie Lyons jnr shot dead last month in a bar owned by Mo…
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Molly Finlay is joined by Daily Record crime writer Norman Silvester on this week’s Criminal Record podcast as the foot soldiers of gangster Ross McGill have firebombed a Range Rover and a transit van outside homes belonging to associates of Mark Richardson in Edinburgh.Police Scotland insist that the double shooting of Ross Monaghan and Eddie Lyon…
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Here’s a payments conundrum for you: We now have more ways to authenticate access to an online account or app than ever before. And yet, account takeover (ATO) - basically unauthorized access to an account - is at record levels. In this episode, Glenbrook’s Yvette Bohanan and Chris Uriarte are joined by Rocky Scales, CEO of IDgo, to explore this mu…
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Ryan Carroll and Daily Record crime writer Norman Silvester explain how Scotland’s gangland feud between the Lyons and the Daniels started after two key members of the Lyons crime family hierarchy, Eddie Lyons Jr, and Ross Monaghan, were gunned down in Spain on Saturday evening. If you have a question for the team, you can leave us a comment on You…
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In this episode, Brant Peterson, Head of Enterprise Product, North America at Worldpay, joins Drew Edmond to talk about payment optimization through the perspective of a payment service provider. Worldpay is one of the world’s largest global PSPs - it processed over 2.5 Trillion Dollars in 2024, which was made up of 50 Billion transactions. Tune in…
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With this episode, we are launching a series to explore the current state of global financial inclusion efforts from a payments perspective. Joanna Wisniecka joins Yvette Bohanan to chat with Michael Wiegand, Director of Inclusive Financial Systems at the Gates Foundation, about the work the Foundation is doing globally and the transformative impac…
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David Maimon, head of Fraud Insights at SentiLink, joins Yvette Bohanan for another episode to raise awareness about different fraud tactics and their impacts. In this conversation, Yvette and David explore the intricacies and implications of Credit Profile Numbers (CPNs) and synthetic identity fraud, as well as “zombie debt” and assumed identity f…
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“Payments Performance Optimization” is a pretty broad term, and it might mean different things to different people. In a series of Payments on Fire episodes this year, Glenbrook’s Drew Edmond will be talking to guests who are approaching payments optimization from a variety of different angles, with a focus on primarily online, card not present mer…
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As legal and regulatory restrictions have become relaxed in recent years, we’ve been noting the increasing prevalence of surcharges on payment cards here in the U.S. Perhaps it was inevitable that the practice would become more commonplace in our market, which is known around the world for relatively high rates of card interchange and a relatively …
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Today we chat with David Swindle, Associate Director of Consulting at ISSA, the International Sanitary Supply Association. David shares his expertise on CIMS (Cleaning Industry Management Standard), explaining its origins, benefits, and how it has transformed the cleaning industry over the last two decades. Whether you're in facilities management o…
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In 2024, to our great delight, we had a conversation with David Maimon, Head of Fraud Insights at SentiLink. We’re fortunate to welcome David back for a quarterly series this year to check in on payments fraud writ large - to better understand what’s happening and why. Listen in to this episode as Yvette and David discuss the evolution and resurgen…
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In this episode, Anthony Sharett, President of Pathward, joins Glenbrook’s Bryan Derman to share insights on the evolving partner banking space, the importance of risk and compliance frameworks, and Pathward's mission of financial inclusion. Tune in as they also discuss potential policy and regulatory changes due to implications of major discrepanc…
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In this episode, Debbie Bartoo and Russ Jones join Yvette Bohanan to discuss Glenbrook’s focus on payments education and share some of the fun and fascinating things that have happened in facilitating workshops for 34,000 (and counting) payments geeks. Listen in to hear behind-the-scenes insights from their workshop experiences and highlights from …
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Booshan Rengachari, CEO of Finzly, joins Glenbrook’s Elizabeth McQuerry and Simon Skinner to discuss how software, fast payments, and open banking are reshaping the banking industry and the way we think about financial services. Tune in as they cover the challenges of modernizing legacy banking systems, the rise of fast payments, and the potential …
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Did you know the air inside your home or office could be up to five times more polluted than outdoor air? Join us for an in-depth conversation with Lisa Greenfield, a National Indoor Air Quality Specialist with ErLab USA, as we uncover the hidden factors affecting indoor air quality (IAQ) and what you can do to foster healthier living and working s…
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Have you ever wondered how clear processes can transform your business? Today’s episode features Jacqui Jones, the CEO and founder of Way We Do, a process management platform helping businesses and franchisees build consistency and efficiency. This engaging conversation highlights why processes and SOPs aren't just documents—they’re the foundation …
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The Glenbrook partners reflect on key trends and challenges in the payments industry that shaped 2024 - from generative AI, open banking, the evolving regulatory landscape, and the rise of fast payment systems worldwide. And you can't get the Glenbrook team in a "room" without discussing ongoing fraud implications, orchestration in merchant payment…
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Real end-to-end testing requires real-world transactions. Sometimes that’s not too difficult to do if you are implementing payments in your own country. But step outside your border, and it gets a bit harder. People new to payments turn to logical solutions when faced with this problem. Can you call the acquirer? Won’t they have test accounts for u…
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Episode 16: Designing Soundscapes for Workplace Productivity with Fran Board Welcome to Episode 16 of the OpenWorks Podcast! In this episode, we explore the fascinating world of soundscaping and how it can transform workplaces into havens of productivity and well-being. Our special guest, Fran Board, Marketing Director at Moodsonic, takes us on a d…
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Payments and treasury are two sides of the same coin. Payments teams are responsible for the customer journey - payments into a company and sometimes disbursements to sellers, app developers, content creators, or vendors. Their role usually includes working with banks and other providers to ensure money moves into and out of the company’s accounts …
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Yvette Bohanan and Russ Jones celebrate the 10-year anniversary of the announcement of Apple Pay by reflecting on its origins, challenges, and successes. The episode highlights key features like tokenization, encryption, and biometric authentication, emphasizing Apple Pay's focus on security, privacy, and convenience. Tune in to take a look back at…
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In this episode, we discuss true crime and crime fiction with Tartan Noir legends, Alex Gray and Lin Anderson at the Tidelines Book Festival in Irvine, Scotland. How and where do the worlds of true crime and crime fiction overlap in the search for the truth? Check out social media for more info: Tidelines Book Festival: https://tidelinesbookfestiva…
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One of the existential challenges remaining in payments is the need to accurately authorize transactions conducted online. While markets like the EU, UK and India have mandated strong customer authentication for online transactions, the U.S. is the largest market where such stepped-up authentication remains optional. Only a very small portion of eC…
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While “paying into” a company comes with nuance and complexity, it’s really nothing compared to what is involved when a business attempts to make an outgoing payment. Most of us don’t think very much about these “payouts”. It’s been the domain of ERP software for decades, often an asterisk mentioning “supported payments”. Whether you are talking ab…
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It’s September 2024, and this month, we’re focusing on business-to-business payments. B2B payments are difficult because so much information must be exchanged for them to process efficiently. But there’s more to it than that. B2B payments are many things to many people - for finance teams, they are “payables”; for gig economy companies, they are “p…
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The introduction of real-time payments in the U.S. market has been unfolding for several years now, but it seemed to pick up momentum in the last year as FedNow came to market. We now have over 1,000 banks live with real-time payments (at least for receiving) and a solid majority of transaction accounts are now reachable via FedNow, The Clearing Ho…
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Sometimes an episode sticks with me. It just keeps coming back in different ways. Reading an article, having a conversation, even watching TV can make me stop and reflect on a recording. This is exactly what has been happening since we sat down with Dr. David Maimon, Head of Fraud Insights at SentiLink, to talk about fraud. As always, we covered a …
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In this Fanning the Flames episode of Payments on Fire, Glenbrook’s Bryan Derman, Chris Uriarte, and Russ Jones discuss Mastercard's bold June announcement to eliminate manual card number entry for eCommerce transactions in Europe by 2030, and explore the challenges and necessary steps to achieve this goal. The conversation centers around three cor…
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In this episode of Clean Slate, we welcome Ryan Fountain, the Director of Facilities at VXI, a global call center solutions provider. Ryan shares his insights and experiences about the importance of relationship building in facilities management and how it impacts overall business operations. Tune in to learn about the behind-the-scenes work that k…
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Authentication and identification are top of mind for payments professionals battling fraud these days. We’ve made progress over the past two decades in managing payments risk in the digital era, but fraud continues to evolve and often seems to be one or several steps ahead. The classic cat-and-mouse game has moved to a point where “Are you really …
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Today we speak with Claire Coder, the CEO and Founder of Aunt Flow. Claire has been a pioneer in providing free period care products for those who menstruate and has been at the forefront of advocating for accessible menstrual products in public bathrooms for over eight years. Hear about Aunt Flow's mission, the recent legislative changes in menstr…
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As scams, ransomware, account takeovers, and old-fashioned data breaches persist in our personal and business lives, we are all pondering how to get ahead in the cat-and-mouse game that global fraud rings seemingly have mastered. With this episode, we’re setting the stage for a series of discussions on authentication and identity, the critical comp…
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For decades, technology, regulations, and dissatisfaction with the status quo have formed a powerful triad, driving payments innovation. This triad is fueled by investors and innovators seeking to disrupt and legislators and agencies seeking to enforce compliance, increase transparency, and enhance fairness. In this episode, John Pitts, Head of Pol…
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In this episode, we sit down with Geoff Snavely from Millicare for an insightful conversation that ranges from practical floor care tips to the philosophical aspects of facility management. We discuss best practices for keeping your floors clean and why it's essential, how vendors can be better partners for facility managers, aiming for the same go…
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In this episode, we fan the flames to get Glenbrook’s hot takes on the proposed Capital One acquisition of Discover. Now that the dust has settled a bit on the February announcement, and while we wait with bated breath to see if the regulators will sign off on this deal, we wanted to debate the potential winners and losers - and possible outcomes -…
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In this episode, Yvette Bohanan is joined by Glenbrook Managing Partner Bryan Derman and guests Michele Alt and Adam Shapiro, Partners at the Klaros Group. The result is a lively discussion about regulators and the impact of the current regulatory environment on banks and fintechs, a topic of utmost relevance in today's rapidly evolving industry la…
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The process of accepting payments is a labyrinth of complexity, and payment service providers are the guiding lights that help merchants navigate this maze. They assist in deciding which payments to accept, how to connect to networks, and, most crucially, how to optimize revenues and reduce risk. But what about the providers themselves? Is their wo…
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In Episode 231, Samantha Gordon and Simon Skinner discussed the orchestration framework they developed to help our clients decipher a somewhat overused term in the industry. It was a great discussion, and if you missed it, I recommend you give it a listen. We covered a lot of ground in that episode that sets up this conversation with John Lunn, CEO…
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In this episode of The Clean Slate podcast, we host Amanda Thies, Director of School Business Operations at Spring Education Group. In her role, Amanda manages capital expenditure budgets, ensures efficient facility management, and fosters communication between business operations and school administrations. We discuss the funding challenges that c…
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Glenbrook's Russ Jones often chats with professionals working for companies inside the payments industry who are providing payments and services to end users such as businesses, enterprises, governments, and individuals. Or they may be working at an enterprise, a merchant, or a biller. And they’re all trying to figure out how to save money in payme…
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