Best DSi Podcasts (2026)

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#75 – From the Trenches: Copier-to-MSP Scale, AI Ops & Family-Business Leadership (Jocelyn Gorman – DSI) 50:52

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3d ago50:52

50:52

In #75 of From the Trenches on the BMK Vision Podcast, Josh Peterson talks with Jocelyn Gorman (President, DSI) about building an MSP inside a copier-dealer ecosystem—and why the real advantage isn’t the client list, it’s credibility, infrastructure, and a willingness to take smart risks. They cover the “big contract first” origin story, why large …

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#77 – From the Trenches: Fractional Tech Leadership and the Consultative MSP Shift (Steve Brickner – Kraken Technology Solutions) 45:10

16h ago45:10

45:10

In this episode of From the Trenches on the BMK Vision Podcast, Josh Peterson sits down with Steve Brickner, Founder/CEO of Kraken Technology Solutions, for a grounded conversation about where MSPs are headed next—and why the market is rewarding leadership more than ticket throughput. Steve shares his path from construction into IT, why early-stage…

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#76 - BMK Quick Take - Why Every MSP Needs a Dispatcher Even If You Think You Don’t 8:01

1d ago8:01

8:01

Most MSPs delay hiring a dispatcher because they believe it will slow response times or distance clients from technical help. In reality, the lack of dispatch is one of the biggest reasons MSPs struggle with inconsistent service, forgotten tickets, poor utilization, and burned-out technicians. In this episode of the BMK Vision Podcast, Josh Peterso…

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#74 – Don’t Be That Guy: Your Business Is Awesome (Gary Boyle & Ryan Alter) 56:12

4d ago56:12

56:12

Your MSP business is doing more right than you think—but the industry rarely pauses to say it. In this episode, Josh Peterson is joined by Gary Boyle and Ryan Alter for a “Don’t Be That Guy” conversation that flips the script: why the MSP business model is awesome, why it’s often more resilient (and sellable) than other SMB categories, and what own…

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#73 – Don’t Be That Guy: You Suck at Hiring (Fletcher Wimbush – Discovered) 1:08:02

5d ago1:08:02

1:08:02

In this Don’t Be That Guy webinar episode of The BMK Vision Podcast, Josh Peterson sits down with Fletcher Wimbush of Discovered for a direct, no-nonsense conversation MSP owners need to hear: you suck at hiring—and it’s costing you more than you think. Fletcher breaks down why most MSP hiring processes fail before the first interview even happens,…

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#72 – From the Trenches: Mentor-Driven Growth, Halo Reporting, and AI in the MSP (Kevin Kahn – IntelliComp Technologies) 50:08

6d ago50:08

50:08

Kevin Kahn joins Josh Peterson to share the real story behind scaling an MSP through mentorship, relationship-driven growth, and operational discipline. Kevin explains how a pivotal early mentor changed his trajectory, how IntelliComp grew organically for years, and what shifts when you modernize your stack to get better visibility, reporting, and …

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#71 – BMK Quick Takes: The Order of Selling Every MSP Must Know 12:14

7d ago12:14

12:14

In this BMK Quick Takes episode, Josh Peterson teaches the most important—and most misunderstood—sales principle in the MSP industry: the correct order of selling. Josh explains why selling yourself first, your company second, and your services last leads to stronger trust and better outcomes. He also breaks down the four essential components of a …

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#70 – From the Trenches: Surviving Your First 90 Days as an MSP Owner (Chris Hart – Hart CTO Inc) 40:33

8d ago40:33

40:33

Leaving a stable role to launch your own MSP is exciting—and brutally hard. In this episode, Josh Peterson talks with Chris Hart, founder of Hart CTO Inc and longtime IT executive, about what his first 90+ days back in the MSP saddle have really looked like: slow leads, pricing pressure, doubts about size, and the surprising lifelines that are keep…

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#69 – From the Trenches: Owner-Led Sales, Dispatch Discipline & Sustainable MSP Growth (Chad Kempt – Fast Computers) 47:54

9d ago47:54

47:54

Growing an MSP from “computer guy” to a multi-technician, acquisition-ready business isn’t about hacks or hype—it’s about talking to more people, building real systems, and avoiding the wrong hires at the wrong time. In this episode, Josh Peterson is joined by Chad Kempt, founder and president of Fast Computers, an Ontario-based MSP that’s been ser…

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#68 – From the Trenches: EOS, Sales Pods & Automation-Ready MSPs (Charles Swihart – Preactive IT Solutions) 41:15

10d ago41:15

41:15

What happens when a long-time MSP owner finally admits he can’t keep being the only salesperson—and decides to build a truly accountable, automation-ready organization? In this episode, Josh Peterson talks with Charles Swihart, Founder & CEO of Preactive IT Solutions, about implementing EOS, scaling sales beyond the owner, and preparing for the nex…

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Ep 211 Thyrotoxicosis and Thyroid Storm: Recognition and Management 1:13:18

5d ago1:13:18

1:13:18

In this Part 2 of our 2-part podcast series on thyroid emergencies Anton, Dr. George Willis and Dr. Alyssa Louis answer questions such as: When a patient presents with “sepsis without a source,” what bedside features should trigger you to prioritize thyrotoxicosis? How can PoCUS help you decide whether tachycardia is dangerous — or lifesaving — bef…

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#67 – From the Trenches: Cash Moats, Vision Maps & the Next-Gen MSP (Bryan Currier – Advantage Technologies) 52:51

11d ago52:51

52:51

What does it really look like to build a mountain of cash between your MSP and the next crisis? In this episode of the BMK Vision Podcast, Josh Peterson sits down with Bryan Currier, Founder & CEO of Advantage Technologies, to unpack the systems, disciplines, and mindset that took his dental-focused MSP from a near cash disaster during the Great Re…

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#66 – Don’t Be That Guy: Sell Your Business Already… or Don’t (Ryan Alter) 1:02:59

12d ago1:02:59

1:02:59

Are you building a business you love—or flying a plane with no destination? In this Don’t Be That Guy episode of the BMK Vision Podcast, Josh Peterson and former MSP owner Ryan Alter dig into one of the hardest questions in ownership: Should you sell your MSP or keep running it—and on what terms? Together they explore burnout, lifestyle businesses,…

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#65 – BMK Quick Takes: Goals Aren’t Dreams — They’re Math 17:47

13d ago17:47

17:47

In this BMK Quick Takes episode, Josh Peterson explains why most MSP goals fail before they ever begin. Goals are not dreams, affirmations, or intentions—they are math. Josh walks through how purpose statements create clarity, how SMART objectives actually work in real businesses, and how revenue targets must be reverse-engineered into proposals, m…

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#64 – From the Trenches: Grassroots Smarketing, Human-First AI & Social Selling (Stephanie Peace – Goldroot Strategies) 34:55

14d ago34:55

34:55

In this episode of the BMK Vision Podcast, Josh Peterson talks with Stephanie Peace, founder of Goldroot Strategies, about what it really takes to build a marketing engine that feels human in an AI-driven world. From grassroots outreach and “smarketing” alignment to data hygiene and social content, they walk through how MSPs can stop spraying and p…

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#63 – From the Trenches: Why Your Hiring Fails & How to Fix It (Fletcher Wimbush – Discovered) 1:03:57

15d ago1:03:57

1:03:57

Most small-business and MSP owners know hiring is mission-critical, yet still rely on gut feelings, rushed interviews, and contingency recruiters whose incentives don’t align with quality. In this episode, Josh Peterson talks with Fletcher Wimbush, CEO of Discovered, about how to replace guesswork with a proven, science-based hiring process that co…

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#62 – From the Trenches: Automation, AI & the Next MSP Leap (James Sanford – Teamspring Technologies) 46:41

16d ago46:41

46:41

James Sanford, President and founder of Teamspring Technologies in North Georgia, joins Josh Peterson to talk about what the next evolution of MSP work really looks like when automation and AI are at the center. From his beginnings as a software engineer to building a family-run MSP serving Atlanta-area SMBs and nonprofits, James explains how recur…

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#61 – From the Trenches: Transformation, Strategy & the Blue Ocean Ahead (James Davis – The TSP Advisory) 1:10:46

17d ago1:10:46

1:10:46

This episode dives deep into one of the most important conversations in the MSP industry today: the decision every owner must make—transform or exit. Josh Peterson is joined by James Davis, a strategy advisor and fractional CSO helping APAC technology companies modernize their business models and unlock new growth. James breaks down why MSPs remain…

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#60 – From the Trenches: Dispatch Discipline, AGP & Security-Focused MSP Growth (Luis Alvarez – Alvarez Technology Group) 45:40

18d ago45:40

45:40

What happens when an MSP owner takes dispatch seriously, insists on real-time time entry, and uses data instead of gut feel to run the business? In this episode, Luis M. Alvarez, President & CEO of Alvarez Technology Group, sits down with Josh Peterson to walk through 25 years of lessons building a security-focused MSP on the California Central Coa…

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#59 – From the Trenches: Gross Margin Truths, Time Entry Realities & The Future of MSPs (Mordy Hackel – KJ Technology) 1:09:17

19d ago1:09:17

1:09:17

Operational truth. Financial clarity. The real future of MSPs. In this episode, Josh Peterson and Mordy (Morty) Hackel explore the foundations and philosophies that determine whether an MSP thrives, stagnates, or collapses under complexity. Morty brings more than two decades of New York–based MSP experience, blending technical depth with strategic …

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GameBurst News Special - 21 Dec 2025 1:40:22

20d ago1:40:22

1:40:22

In an era where digital landscapes are as much about the cultural zeitgeist as they are about mechanics, GameBurst's "Pick of the Year" special provides a refreshing, if eclectic, snapshot of the 2025 gaming world. From the administrative whimsy of Two Point Museum to the looming cinematic dread of A Quiet Place: The Road Ahead, the panel's selecti…

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#58 – From the Trenches: M&A, Re-Signing Clients & Enterprise Value (David Spire – Entech) 43:02

20d ago43:02

43:02

What really happens after the deal closes? In this episode of the BMK Vision Podcast – From the Trenches, Josh Peterson sits down with David Spire, Chief Transformation Officer at Entech, to talk about scaling through M&A, re-signing legacy clients, and building a sales engine that actually supports enterprise value—rather than just buying your way…

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#57 – From the Trenches: Lifestyle Growth, Cyber Insurance & the 15-Year Exit (Brian Welch – Welch Technology Services) 52:24

21d ago52:24

52:24

What happens when an MSP owner decides that growth has to serve life—not the other way around? In this From the Trenches conversation, Josh Peterson talks with Brian Welch, founder and president of Welch Technology Services, LLC, about building a sustainable MSP in New Jersey, choosing the right clients, and setting a clear 15-year path to an event…

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#56 – From the Trenches: Copier Roots, 10X Growth & MSP Ambition (Dan Strull – GoodSuite) 51:15

22d ago51:15

51:15

What happens when a high-performing Xerox rep in the late ‘80s turns copier success into a 25-year growth story—and then decides to go all-in on MSP? In this episode of the BMK Vision Podcast – From the Trenches, Dan Strull, Founder & CEO of GoodSuite, joins Josh Peterson to unpack his journey from analog copiers to managed IT, the cash-flow scars …

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#55 – From the Trenches: Accounting, M&A & MSP Financial Maturity (Doug Johnston – Stonewall Finance) 1:02:46

23d ago1:02:46

1:02:46

Doug Johnston, founder of Stonewall Finance, specializes in financial leadership for MSPs — from bookkeeping cleanup and forecasting to M&A readiness and improving operational decision-making. In this conversation, we dig into what financial maturity looks like, where most MSPs get stuck, and how owners can use their numbers to make smarter, more c…

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#54 – From the Trenches: Faith, Stewardship & Blue Ocean Vision (Jason Robinson – IntegriTech) 59:49

24d ago59:49

59:49

Faith, stewardship, and bold decision-making define this powerful conversation between Josh Peterson and Jason Robinson, Co-Founder of IntegriTech in Northwest Arkansas. Jason shares how he left a successful enterprise IT career at Tyson, stepped into small-business ownership with purpose, and built an MSP rooted in service, intentional growth, and…

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Ep 210 Decompensated Hypothyroidism Recognition and Management 1:12:13

20d ago1:12:13

1:12:13

In the ED, we regularly care for sick patients presenting acutely with abnormal vital signs, altered mental status, and end organ dysfunction. Oftentimes, the culprit ends up being sepsis, or overdose, or organ failure. But it is important that we consider rarer endocrine presentations like decompensated hypothyroidism. In this Part 1 of this two-p…

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#53 – From the Trenches: Copiers, Community Banks & a $19M MSP Exit (Milton Bartley – ImageQuest) 50:07

25d ago50:07

50:07

From Army mechanized infantry to copier sales to a $19M MSP exit, Milton Bartley has lived several careers in one. In this episode, he joins Josh Peterson to unpack how ImageQuest grew from a small copier dealership into a security-focused MSP with fewer than 100 clients, a deep niche in community banks, and a successful sale to Evergreen Services …

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#52 – From the Trenches: Firefighting, MSP Longevity & the Changing Client Mindset (Todd Holloway – Custech) 1:03:02

26d ago1:03:02

1:03:02

In this episode, Josh Peterson sits down with Todd Holloway, founder of Custech and one of the earliest ConnectWise adopters in the industry. Todd shares how a firefighting career unexpectedly led him into IT, how he built a 30-year MSP through relationships, and why client expectations are shifting fast in 2025. Guest Introduction Todd Holloway is…

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#51 – Don’t Be That Guy: Net Profit Is a Lie, Gross Profit Is King (Ryan Alter) 58:46

27d ago58:46

58:46

Most MSP owners obsess over net profit and ignore the number that actually determines the health of the business: gross profit. In this Don’t Be That Guy session, Josh Peterson and former MSP owner Ryan Alter unpack why net profit can be completely distorted by G&A decisions, tax strategy, and owner perks—and why disciplined leaders run the company…

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#50 – From the Trenches: Data Portability, PE Money & MSP Basics That Still Matter (Karl Palachuk – Small Biz Thoughts) 34:51

28d ago34:51

34:51

For this From the Trenches conversation, Josh Peterson sits down with Karl W. Palachuk — author, speaker, MSP consultant, and founder of Small Biz Thoughts. Together, they unpack how the MSP industry has changed over the past two decades, why foundational blocking-and-tackling still matters, and how private equity and PSA vendors may shape the next…

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#49 – From the Trenches: Cold Calls & the Financial Wake-Up (Alan Moon – IntegriTech) 1:04:19

29d ago1:04:19

1:04:19

In this episode, Josh Peterson speaks with Alan Moon, co-founder of IntegriTech, about his path from Air Force space operations to Fortune 100 IT to building one of the region’s fastest-growing MSPs. Alan opens up about pricing mistakes, financial maturity, hiring, cold-calling success, and the turning points that shaped IntegriTech’s growth. 🎙 Wha…

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#48 – From the Trenches: Letting Go, Letting Your Son Lead (Manny Anguiano – Convergent Networks) 56:21

30d ago56:21

56:21

Running an MSP is hard. Running one while you can’t delegate, can’t disconnect, and can’t let go of control is even harder. In this episode, Manny Anguiano of Convergent Networks shares how he built a voice and cabling company, walked away from a third of it, rebuilt around VoIP and managed services, and ultimately handed the reins to his son — wit…

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#47 – From the Trenches: From Navy Mustang to GovCon Cyber CEO (Erica Dobbs – Dobbs Defense Solutions) 42:26

1M ago42:26

42:26

From E-1 seaman to Navy Commander to GovCon cyber CEO. In this episode, Josh Peterson talks with Erica Dobbs, founder and CEO of Dobbs Defense Solutions, about what it really looks like to leave a long military career, enter entrepreneurship, and build a cleared cybersecurity and IT company serving high-stakes federal missions. Erica is a retired U…

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#46 – From the Trenches: From Venezuela to a Profitable MSP (Alexis & Mariana – My PC Friends) 55:24

1M ago55:24

55:24

In this From the Trenches episode, Josh Peterson sits down with Alexis Villamizar and Mariana Arrieta, co-founders of My PC Friends, an MSP serving Central Florida. Their story begins in Venezuela, where they ran a break/fix business before immigrating to the United States in search of stability, opportunity, and a new life for their family. After …

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#45 – From the Trenches: Enterprise Roots, AI Strategy & MSP Fundamentals (Corey Kirkendoll – 5K Technical Services) 52:07

1M ago52:07

52:07

In this episode of From the Trenches, Josh Peterson sits down with Corey Kirkendoll, a seasoned enterprise technologist (IBM, Cisco, Dell, EMC), MSP CEO, CISSP, CCIE, and one of the most well-rounded strategy thinkers in the channel. Corey brings a rare combination of deep technical expertise and strong business acumen—powered by his MBA and decade…

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GameBurst News - 7 Dec 2025 38:11

1M ago38:11

38:11

Total War: Medieval III confirmed! Sony links with Left 4 Dead co-creator for a new shooter, and Amazon is building a "unified universe" for Tomb Raider. Plus, Dan Houser compares open-world games to Dickens. #gameburst

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#44 – From the Trenches: Know Better, Do Better & Trusting Yourself in an AI World (Cass Cooper – Know Better, Do Better Consulting) 25:50

1M ago25:50

25:50

In this episode of From the Trenches, Josh Peterson sits down with Cass Cooper, an organizational development expert, speaker, and founder of Know Better, Do Better Consulting. Cass sits at the intersection of leadership development, technology, culture, AI, and human behavior—bringing a unique perspective on how people learn, communicate, trust th…

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#43 – From the Trenches: AI Boards, Cyber Risk & the MSP Security Squeeze (Tom McIntyre – YourTech) 50:14

1M ago50:14

50:14

In this episode of From the Trenches, Josh Peterson sits down with 30-year MSP veteran Tom McIntyre, founder of YourTech, serving the Niagara region of Ontario. Tom shares his remarkable journey from the hardware-heavy 1990s to the modern reality of cybersecurity, AI adoption, and the changing economics of managed services. This conversation dives …

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#42 – From the Trenches: Human-Centered Sales & Smart Prospecting (Trever Jennings – Summit Technology Group) 37:29

1M ago37:29

37:29

In this episode, Josh Peterson sits down with Trever Jennings of Summit Technology Group for a candid conversation about modern MSP sales, client account management, and what it truly means to build relationships that drive long-term growth. Trever shares how he moved from help desk technician to leading sales and account management — and why empat…

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#41 – From the Trenches: Lawsuits, Lessons & a Copier-Dealer Exit (David Prince – Databranch) 50:21

1M ago50:21

50:21

In this episode of From the Trenches, MSP expert Josh Peterson interviews David Prince — longtime MSP owner, former CEO of Databranch, and one of the few MSP leaders to navigate both a major lawsuit and a highly successful copier-dealer MSP exit. David shares hard-earned lessons about MSP lawsuits, arbitration clauses, risk management, distressed-b…

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#40 – From the Trenches: Starting an MSP & Owning the Risk (Nelson Archila) 37:16

1M ago37:16

37:16

In this From the Trenches episode of the BMK Vision Podcast, Josh Peterson sits down with Nelson Archila — a driven young MSP founder whose journey from Inglewood to entrepreneurship is built on resilience, persistence, family support, and a determination to build something of his own. Nelson shares how growing up in a challenging part of Los Angel…

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#39 – From the Trenches: Policy, People & Care (Erica Shoemate) 1:12:05

1M ago1:12:05

1:12:05

This episode brings together policy, intelligence, technology, and lived experience. Josh Peterson sits down with Erica L. Shoemate, MPA, a national security and AI policy strategist whose work spans the FBI, the U.S. Intelligence Community, Big Tech, and frontline maternal health advocacy. Erica offers a rare look at how systems are built — and re…

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EM Quick Hits 69 Pediatric Urinary Retention & Acute Transverse Myelitis, Post-Dural Puncture Headache, Med Mal Cases: Clenched Fist Injury, IV Thrombolysis for Minor Stroke, EM Leadership Spotlight #4 ... 1:32:19

1M ago1:32:19

1:32:19

On this month's EM Quick Hits podcast: Deborah Schonfeld on the differential diagnosis and work up of pediatric urinary retention & acute transverse myelitis, Jesse McLaren on his Tryptic Approach to Occlusion MI Diagnosis, Matthew McArthur on recognition and management of post-dural puncture headache, Joseph Yasmeh on Med Mal Cases: Clenched fist …

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#38 – From the Trenches: Early MSP Days & Growth Mindset (Tim Taylor) 50:22

1M ago50:22

50:22

In this episode of the From the Trenches series, Josh Peterson sits down with Tim Taylor — a 40-year IT veteran, early MSP pioneer, author, and founder of Tim Taylor Consulting. Tim shares what the industry looked like before the term “MSP” even existed, including mainframe programming, Novell networks, pagers, handwritten timesheets, and selling h…

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#37 – From the Trenches Building a $3–$5M MSP, CSM Strategy and EOS Execution (Michael Milhouse) 58:10

1M ago58:10

58:10

In this episode of the From the Trenches series, Josh Peterson sits down with Michael Milhouse, President and Co-Founder of Bridgepoint Technologies, for a candid look at what it really takes to build, stabilize, and scale a $3–$5M MSP. Michael shares his journey from old-school COBOL programming in the 1980s to leading a 32-person organization wit…

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GameBurst News - 30 Nov 2025 57:59

1M ago57:59

57:59

PS5 leads Black Friday sales + LEGO Horizon Adventures hits PS Plus day one. Nintendo acquires Bandai Namco Singapore & expands Switch Online classics. Valve confirms next Steam Machine will not be subsidised. Plus: Xbox Crocs & Yakuza 0 delisting. #gameburst Links People make games (Youtube) - https://www.youtube.com/@PeopleMakeGames/videos…