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Let's Hear It! is a LinkedIn Audio Event series produced by PhocusWire that invites influential leaders and the travel industry community to discuss and debate the biggest issues around technology, distribution, current trends and more. Hosted by the PhocusWire editorial staff, each episode features prominent travel executives and attendee interactions in a 45-minute audio event. These conversations are recorded and may be edited for brevity when published.
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Updates from OpenAI DevDay and the latest on generative AI for travel
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54:37
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It’s been nearly one year since OpenAI released ChatGPT – sending the travel industry scrambling to figure out how to implement the large language model-based chatbot. Since then, brands across every sector of travel and around the globe have been launching plugins, integrating generative AI into their apps and websites and using the technology int…
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Seamless but secure: ChatGPT and data protection in travel
44:50
44:50
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44:50
As implementation of ChatGPT and generative artificial intelligence more broadly ramps up, so too does concern about privacy and trust and calls for regulation. In travel specifically, data protection is a critical issue for applications of this technology since frictionless, personalized shopping and booking will require AI to access travelers' pr…
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What the SVB collapse could mean for travel startups
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31:00
While the worst-case scenario from the Silicon Valley Bank collapse has been averted thanks to the U.S. government’s decision to backstop depositors’ funds – and HSBC’s acquisition of the bank’s U.K. arm for a symbolic £1 – nerves are still rattled. Questions remain about what this stunning chain of events could mean for travel startups, whether it…
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How ChatGPT will transform the travel industry
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For many years, artificial intelligence has been a powerful tool for stakeholders across the travel industry – from suppliers to intermediaries to those providing supporting technology for tasks such as revenue management. But November 30, 2022 was a tipping point. That is the day OpenAI launched ChatGPT, a chatbot that has incredibly human-like co…
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